YFP 385: Networking Reimagined: Insights from David Burkus


Tim Ulbrich revisits his 2019 conversation with David Burkus, author of Friend of a Friend, to explore how we can rethink networking and build relationships that unlock new opportunities. This episode is brought to you by First Horizon.

Episode Summary

In this week’s episode, YFP Co-Founder Tim Ulbrich revisits a 2019 conversation with David Burkus, best-selling author of Friend of a Friend, to explore how we can rethink networking and build relationships that unlock new opportunities. David, an expert in organizational behavior and network science, challenges traditional networking advice and highlights the surprising value of “weak ties”—connections we interact with less often but that can open unexpected doors. 

He also explains the power of “dormant ties,” structural holes, super connectors, and the importance of authentic engagement. Tune in for an insightful discussion on leveraging your network to drive success, both professionally and personally.

About Today’s Guest

David Burkus is a best-selling author, a sought after keynote speaker, and Associate Professor of Leadership and Innovation. In 2017, he was named as one of the world’s top business thought leaders by Thinkers50.

His book, Friend of a Friend, offers readers a new perspective on how to grow their networks and build key connections—one based on the science of human behavior, not rote networking advice. He is also the author of Under New Managementand The Myths of Creativity. David is a regular contributor to Harvard Business Review and his work has been featured in Fast Company, the Financial Times, Inc magazine, Bloomberg BusinessWeek, and CBS This Morning.

David’s innovative views on leadership have earned him invitations to speak to leaders from a variety of organizations. He’s delivered keynote speeches and workshops for Fortune 500 companies such as Microsoft, Google, and Stryker and governmental and military leaders at the U.S. Naval Academy and Naval Postgraduate School. His TED talk has been viewed over 2 million times.

Key Points from the Episode

  • Introduction to the Podcast and Sponsor [0:00]
  • Sponsor Introduction and First Horizon Home Loan [1:27]
  • Interview with David Burkus: Background and Motivation [3:09]
  • The Concept of Strong and Weak Ties [13:39]
  • Engaging with Dormant Ties [22:05]
  • Operationalizing Networking: Tools and Systems [26:08]
  • Addressing Concerns About Systematic Networking [29:21]
  • The Concept of Structural Holes [31:23]
  • The Role of Super Connectors [35:42]
  • Connecting Networking to Personal Finance [40:59]

Episode Highlights

“The goal is to make weak ties like your old friends, those people who you could pick up the phone and call and it just feels like no time has passed since the last time you’ve talked to them.” -David Burkus [17:52]

“The big lesson is, whatever is unique and authentic for you, that is a system where you’re regularly checking back in with these dormant ties that will work. You’ve got to be comfortable doing it, but once you do it, stay consistent with it.” – David Burkus [25:27]

“If you think about Facebook, for example, if you pull up a list of your friends on Facebook, it’s already sorted by how frequently you interact with those people, right? And in a lot of other places, you can ask for it to sort your existing connections that way, right? So scroll all the way down to the bottom, boom, we’ve already found some of your dormant ties.” – David Burkus [22:01]

“What I tell people, if you get all the way to the end of the day and you haven’t thought of something, you can send a three sentence email that will, believe it or not, jump start a conversation, and the three sentences are: “I was thinking about you today. I hope you’re well. No reply needed.” – David Burkus [24:11]

Links Mentioned in Today’s Episode

Episode Transcript

 

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YFP 375: Breaking New Ground: Emmanuel Ayanjoke’s Vision for Altev Community Pharmacy


Tim Ulbrich interviews Emmanuel Ayanjoke, PharmD, on his journey to opening an independent pharmacy in Avondale, tackling challenges with vision, risk-taking, and community care.

This episode is brought to you by First Horizon.

Episode Summary

In this inspiring episode, Tim Ulbrich interviews Emmanuel Ayanjoke, R.Ph, PharmD, MBA, a third-generation pharmacist with a passion for community care. Emmanuel shares his remarkable journey to opening an independent pharmacy in Avondale, Cincinnati. Driven by a desire to make a difference, he pursued a pain management and palliative care fellowship, gaining invaluable entrepreneurial experience along the way. Through the support of Project Oasis, a McKesson initiative aimed at addressing pharmacy deserts, Emmanuel was able to turn his vision into reality.

Despite facing significant financial challenges, including high student loan debt, Emmanuel underscores the importance of calculated risk-taking and the power of strong relationships. Emmanuel offers insights into the future of independent pharmacy and how he has strategically aligned his personal and business financial plans to achieve his goals. This episode is a must-listen for anyone interested in the evolving landscape of independent pharmacy and the bold steps required to succeed.

About Today’s Guest

Dr. Emmanuel (Manny) Ayanjoke, R.Ph, PharmD, MBA is the proud owner of Altev Community Pharmacy in Cincinnati, Ohio. A graduate of University of Toledo College of Pharmacy, Dr. Manny has spent over 5 years serving various communities as a dedicated pharmacist. Before opening Altev, he worked at Ziks Family Pharmacy, honing his skills, and understanding the vital role of pharmacists in community health. His work as a clinical pharmacist at Ziks had notable success and he was featured as a keynote panelist at the American Pharmacist Association (APhA) 2022 conference. Alongside his clinical role at ZIKS Family Pharmacy, Dr Manny completed a fellowship in pain management and palliative care fellow at Cedarville University where he engaged in teaching, research, patient care, as well as creation of innovative ways to advance pharmacy practice.

Key Points from the Episode

  • Opening Remarks and Sponsor Introduction [0:00]
  • Emmanuel’s Career Path and Family Background [2:28]
  • Pursuing a Fellowship and Entrepreneurial Vision [4:58]
  • The Decision to Open a Pharmacy [10:45]
  • Challenges and Support in Opening a Pharmacy [19:51]
  • Intersection of Personal and Business Finances [27:30]

Episode Highlights

“I wanted to pursue something that allowed me to be an entrepreneur in some way; I knew it had to be something that would leverage my school as a pharmacist, and with my experience, I was like, well, in every other you know, area of pharmacy practice, they’re already really the people that are dominating. I want to sort of create my own niche.” – Dr. Emmanuel Ayanjoke [5:53]

“I wanted to sort of carve out a niche for myself in pain management, to be able to be an entrepreneur, be a consultant, pharmacist, and do all these things until the point that I was able to actually stop my pharmacy so it was still in line with my overall vision of being an entrepreneur and being able to self, direct, direct my destiny, and not, you know, be beholden to a paycheck.” – Dr. Emmanuel Ayanjoke [6:24]

“I think your biggest asset to success, for anyone, any successful person, is people.” – Dr. Emmanuel Ayanjoke [20:43]

“I’m not saying this because I’m anywhere yet, but I’m saying this because I’ve seen other people, and I learned from a lot of people, but what I found is people that tend to be successful often go against the grain, go against what the crowd typically does.” – Dr. Emmanuel Ayanjoke [23:17]

“My vision and the way I see things and my general approach to life and business is sort of like planting trees, right? And what I mean by that is, yes, you might not have the perfect nutrients for a tree that’s several feet high, but you can at least plant something for now. And that that is kind of has been my approach to everything. You might not feel like you have the financial capacity to do certain things, it’s still important to plant the tree. – Dr. Emmanuel Ayanjoke [28:37]

Links Mentioned in Today’s Episode

Episode Transcript

Tim Ulbrich  00:00

Hey everybody. Tim Ulbrich here and thank you for listening to the YFP Podcast, where each week, we strive to inspire and encourage you on your path towards achieving financial freedom. This week, I sit down with Emmanuel Ayanjoke to discuss his decision to open an independent pharmacy as a new practitioner, his perspective on the future of independent pharmacy and the intersection of his personal and business financial plans. Let’s hear a note from today’s sponsor, First Horizon, and then we’ll jump into my interview with the Emmanuel. 

Tim Ulbrich  00:29

Does saving 20% for a down payment on a home feel like an uphill battle? It’s no secret that pharmacists have a lot of competing financial priorities, including high student loan debt, meaning that saving 20% for a down payment on a home may take years. For several years now, we’ve been partnering with First Horizon, who offers a professional home loan option, AKA a doctor or pharmacist loan that requires a 3% down payment for a single family home or townhome for first time homebuyers, has no PMI and offers a 30 year fixed rate mortgage on home loans up to $766,550 in most areas. The pharmacist home loan is available in all states except Alaska and Hawaii, and can be used to purchase condos as well, however, rates may be higher and a condo review has to be completed. While I’ve personally worked with First Horizon before and had a great experience with Tony and his team, don’t just take it from me. Here’s what Molly from New Berlin, Wisconsin, had to say about her experience with First Horizon: “The communication and always being available to talk over the phone was great for us. It also made an impact getting an initial overview and education on the process from Gail. Being able to submit everything electronically made it more efficient.” So if you want to check out the requirements for pharmacists Home Loan from First Horizon and to start the pre-approval process, visit yourfinancialpharmacist./home-loan.harmacist.com/home-loan.

Tim Ulbrich  01:58

Emmanuel, welcome to the show.

Emmanuel Ayanjoke  02:00

Thank you, Tim. I’m delighted to be here today.

Tim Ulbrich  02:03

Me as well, and I’m looking forward to the opportunity to talk to you about your experiences opening up in independent pharmacy. We crossed paths through the Ohio pharmacy circles over the past few years, and once you announced the grand opening of your store, Altev Community Pharmacy and the Avondale, Cincinnati area, I reached out to invite you on the show so we can learn more about your entrepreneurial journey. And before we get into that, let’s talk about your career path into pharmacy, Emmanuel, what led you into the profession and to the University of Toledo, where you completed your PharmD in 2020 

Emmanuel Ayanjoke  02:38

Absolutely. So I, you know, I’m Nigerian. Grew up in Nigeria. That was born in Nigeria, till I was I grew up left Niger when I was about 15 years old, and I was fortunate enough to grow up in the family of that pharmacy is a thing. So my dad was a pharmacist and a pharmacy owner, and his dad was a pharmacy, pharmacy owner. Now, back then, they refer to them as chemists, because this was way back then in the days, but they were, you know, I come from a long line of pharmacists, and I would never forget when I was about seven years old, because I think that’s the age where everyone kind of starts to pick up on things. And, you know, observe our parents doing different things, and I remember so vividly, so many moments where patients will just come in. And, you know, one of the things I always like to say is pharmacists. Pharmacy in Niger is very different than here. Pharmacy is much more front line of healthcare. You went to the pharmacy first before going to the doctor, they actually the pharmacist referred you to the doctor in things that were too complex to be handled in outpatient. So I grew up in that setting, seeing my dad as a pharmacist, business owner, taking care of his family, but also taking care of the community. And people just come into the pharmacy asking questions, having their needs, health needs met. You know, it was a different way to impact people’s lives, and that resonated with me very deeply. I, you know, grew up in that environment that I knew I wanted to direct my own destiny and own a business. And what dawned on me over the years is what’s more important in owning businesses, doing something that impacts lives. So put it short, I’ve always been in pharmacy. I grew up in a pharmacy, and I didn’t see myself doing anything else, because that was what was just in front of me. 

Tim Ulbrich  04:33

So third generation chemist, then, right?

Emmanuel Ayanjoke  04:36

 Yes.

Tim Ulbrich  04:38

So after you finished your PharmD at the University of Toledo, you went on to pursue a pain management and palliative care fellowship. And some might be looking at that and saying, All right, so you grew up in a pharmacy environment, independent ownership, owning your own business. And this seems like a different type of an opportunity. So tell us more about the pursuit of that fellowship, and what were some of the experiences and things that you took away from that?

Emmanuel Ayanjoke  05:04

Yeah, so the reason why I went to pursue a fellowship was at the time when I was in Toledo, I was an intern, and I because I knew I wanted to own a pharmacy at some point, I decided to only work in an independent pharmacy, and that so me served me really great, because I started to experience first clients, what it took to run a business, run a pharmacy business in the United States. And I was fortunate enough to have a great pharmacy owner who showed me so many things. But you know, unfortunately, what that did to me was kind of give me a very bad perspective of how pharmacy should what pharmacy is. And I thought that, well, pharmacy is what I want to end up doing, but I don’t think it’s the time. I don’t think it’s the right time. But knowing that I wanted to pursue something that allowed me to be an entrepreneur in some way, I knew it had to be something that would leverage my school as a pharmacist, and, you know, with my experience, I was like, well, in every other you know, area of pharmacy practice, they’re already really the people that are, you know, dominating. I want to sort of create my own niche. I don’t like to follow the general trends and what people do, you know, go to AMK and those things, and those things are great, and I do a lot of that, and I did a lot of that in my career so far, but I wanted to sort of carve out a niche for myself in pain management, to be able to be an entrepreneur, be a consultant, pharmacist, and do all these things until the point that I was able to actually stop my pharmacy so it was still In line with my overall vision of being an entrepreneur and being able to self, direct, direct my destiny, and not, you know, be beholden to a paycheck. I just that idea just just doesn’t sit well with me, so that, that was why I pursued the fellowship, and was a great, great experience for me. 

Tim Ulbrich  06:58

So what I hear there, Emmanuel, is there was this throughline of entrepreneurship that’s always been there, not surprising, right? Multiple generations in the family. And so you had this thought pretty early on, of, hey, I would like to own my own business, own pharmacy. Had some real life experience in independent pharmacy working for someone else, which I always recommend people that are thinking about, Hey, open up a business, get that experience, kind of see it firsthand, see what you like, what you don’t like. But through that experience, it sounds like you you butted up against the real challenges that we’ll talk about, you know, in the profession, and maybe that tampered down some of that interest, at least temporarily. And so you pursued this other pathway all the while, this through line of entrepreneurship, was there of, hey, I’m not sure exactly what it’s going to look like or when it’s going to happen, but I want to continue to pursue opportunities that are going to put me in a position in the future when I’m ready. Is that right?

Emmanuel Ayanjoke  07:49

Yep, that’s perfectly that’s that’s accurate. That’s exactly what happened. 

Tim Ulbrich  07:53

One thing you said I’d love to hear more from you on is, you know, I knew that I didn’t want to be beholden to a paycheck. I sensed some emotion in that statement of just, you know, I know myself, right? I know that that’s not for me. Tell us more about you know that realization and why that was important to you?

Emmanuel Ayanjoke  08:12

Yeah, I think that realization has always been there in the one thing I didn’t also say was, my mom was also an entrepreneur. She had her home business, and she, you know, used to run convenience stores and couple gas stations back at home then. So I knew for a fact that, you know, that that’s just what I wanted to do. But, but one of the things that I’ve also learned about the system of America is the reality that, unfortunately, those who you know pay for everything is the middle class. And when I say middle class is those you know who are professionals, and you know, you’re hit with so much taxes and so many there’s so many downsides to being a W2 earner. So I realized that real, that part, but also the quite honest reality is that you’re never paid what you’re worth as a W2 earner. That’s just a reality down. There’s no two ways around it. If you were paid your worth, no one would create companies, right? 

Tim Ulbrich  09:15

It wouldn’t make any sense.    

Emmanuel Ayanjoke  09:17

Yeah, it wouldn’t make any sense, right? So I just didn’t like that idea. I felt like there was a lot more I need to do in this world than to have my, you know, my impact kept by being by working at a place. But that’s just what drives me, you know, again, it’s okay for most people, and that’s, that’s fine. There’s nothing wrong about it. I just didn’t, I don’t think that aligns with me, internally and throughout my life experiences. 

Tim Ulbrich  09:43

Yeah, it’s interesting. And we’ll talk about the challenges of owning your own business. You know it’s real. I know it’s real. There are highs, there are lows, but it certainly does take off the ceiling. It also takes off the floor, right in terms of, you know what could go wrong, but you know what you’re sharing is very real. There’s no knock whatsoever to the path of a W2 you know, for many people, that is what makes the most sense, for a variety of reasons, but it is a reality that in the US, from a tax standpoint, the tax code is very much written in favor of people that own a business and own real estate. Those are really two things. And you know, it’s interesting we think about a lot of independent pharmacy owners, despite the challenges. You know, they’re really tapping into both of those things, and I can really sense how it was important you have that autonomy to be able to pursue not only the decision making in the business, but also to have some of the financial upside flexibility. But I want people to hear this loud and clear, like there is real downside as well when it comes to owning the business. And both must be considered, and we’ll talk about that here in a little bit. So take us back then you open the doors of the pharmacy in the Avondale, Cincinnati area in April of this year. And so at some point, you know, while you might have temporarily went away from Hey, I’m ready to open my pharmacy, it came back, right. So what was the moment where you said, All right, I’m ready to do this. And what led, what was the spark to really get into that place of alright, let’s go.

Emmanuel Ayanjoke  11:11

Yeah. So this was in 2022 which feels like last year, but two years ago, when I was in the middle of my fellowship, and I, you know, one of the things I value is network and having people around you that always look out for you. That is the value of that has just been immense in my life. But, you know, I was in my fellowship at the time, I was working part time, sort of, I mean, I wasn’t the official pharmacy manager, but I was basically the manager at the independent pharmacy that I worked at. So I was quite busy, you know, being the fellowship, doing research, and doing all these different things, and still fully commit, you know, helping out at the retail pharmacy. And I remember it was Stu Beatty, actually, from OPA. 

Tim Ulbrich  12:04

Oh, no way. 

Emmanuel Ayanjoke  12:06

Yeah, yes, yeah. He sent me the flyer to Project Oasis, which is the program that I got the opportunity to open the pharmacy through. And I started to learn about it. And initially I brushed it down. I was like, Well, this is some national program. There’s no chance that I’ll even get anywhere close to this. And I sort of didn’t even, you know, want to, I knew that’s what I wanted to do, but I really didn’t think I would get anywhere. And then, you know, two weeks later or so, Antonio Ciaccio who have gone to me, you know, through different experiences, and we’ve connected very well, he’s forwarded that same flyer to me, saying, Hey, I think you’d be a good candidate. I think you should apply to this. I was like, Oh, my so I guess the stars are aligned, and everyone thinks that I’m, you know, I tend to think of myself more humbly, and I didn’t think I would get anywhere. But you know, was these two folks that believed in me and encouraged me to go out and apply, and I took on the process and started doing my due diligence, drawing from my knowledge, and really leaning in on people that I know. Again, once I started to digest and understand what Project Oasis was trying to accomplish, it was almost mirror of what I wanted to do in every way right, make an impact in a place that doesn’t have a pharmacy, be the pharmacy, be the pharmacy shepherd, quote, unquote, in that community and helping address the needs and concerns of the community. So that just resonated with me on a very personal level, and it just aligned. And the biggest part of all that was that you got to open a pharmacy, but not just by yourself. You had the back end support of so many people that are committed to seeing this successful. So to me, was like, a no brainer, to at least pursue it. If it didn’t pan out, at least I learned a thing or two about writing a business plan that needed to be presented in like, you know, really, really hire people in McKesson, and so I applied for it, and that’s basically all where the story started.

Tim Ulbrich  14:22

You know, it’s interesting. Back to the through line of entrepreneurship. Emmanuel, I often say that, you know, for people and your story is such a good one, the synchronicity here is not accidental, right? So you might have kind of taken a sidestep or a pause, but it chased you down eventually, right? It chased you down in the form of Stu Beatty, now the Dean at Ohio Northern and Antonio Ciaccio, two incredible individuals in the profession and Ohio pharmacy practice that clearly saw a potential and an opportunity, and really, you know, that was a big nudge and an avenue forward. You mentioned Project Oasis a couple times. Tell us more about that for those that are listening, what exactly is that? How is that helpful to you getting this off the ground?

Emmanuel Ayanjoke  15:03

Yeah, so Project Oasis, was, you know, being that, you know, of course, I’ve been involved in no ins and out. But if you know, McKesson always tries, tries to tell everyone to just, you know, say certain lines. But I’ll give more, more back into how we started. You know, in Avondale here we had one of McKesson employees who lives and doesn’t live in Avondake, but family’s from Avondale here and has a very personal ties with community. This is way back then in 2018-2019 and he started to notice that his community was losing access to so many things. Grocery stores were closing, pharmacies were closing, and a community that’s in the heart of Cincinnati, literally, you see, health is right behind us, doesn’t have these critical things, grocery store, a pharmacy and so many other things that were needed. And there was this general talk within McKesson of trying to do a community impact project, something that would impact lives. And I think every organization of business should always try to do something beyond just their typical mission of whatever it is that they do to impact lives, because that’s where that’s all that matters at the end of the day. So they, you know, he took on the idea with support of folks within his division McKesson, that was a Russo O’Neill, okay? And he pushed his idea that, hey, let’s try to start a pharmacy where it’s needed. And they did an analysis and found that Avondale, Cincinnati, truly was, like, top of the list in terms of, you know, an urban region that doesn’t have a pharmacy, health isn’t where it needs, where it needs to be as a community level, and so many other things, disparities that were going on in Avondale, and that’s where it all started from. And, you know, fortunately, those within the higher ups of McKesson saw the impact that this project could make. And, you know, they dubbed the Project Oasis with the term that, you know, desert, pharmacy desert, and you’re putting the pharmacy there. And so, yeah, that’s what, that’s where Project Oasis started from, but one of the things that I learned through applying to it was the level of commitment that people had, not just as you know workers within this, you know, Fortune 10 company, but also the personal connection that people had towards a Project where people you know, you meet folks, are like, hey, whatever you need to be successful. I am happy to help you out. This is important. We want to make an impact in your community. So that was really, that’s really what Project Oasis is about. Now I don’t know what their what McKesson and their goal is right now with Project Oasis. But the goal was to sort of address this pharmacy deserts that come across, you know, the United States. 

Tim Ulbrich  18:07

So we’ll link to that in the show notes for folks that want to learn more about that program. Do you have an idea? Manu, I’m just curious now, how many pharmacies have been supported by Project Oasis?

Emmanuel Ayanjoke  18:19

Oh, so right now, I am the first.

Tim Ulbrich  18:21

Let’s go!

Emmanuel Ayanjoke  18:22

Yeah, I’m the only one so far. And you know, it’s quite, quite a responsibility to be success, to make this successful, because a lot of other communities are, hopefully, maybe might be impacted by this. So failure is not an option. That’s how I see it. So I’m sort of a test run to see, yeah, if this can work.

Tim Ulbrich  18:45

Well, you and I both know, from a business standpoint, there will be micro failures that happen along the way. I hear you in the global failure, right? But, but naturally, for you to see this vision through, you’re going to have to embrace some level of failure along the way and take some risks. One of the things that stands out to me, Emmanuel, is that, you know, I talk with a lot of people on a regular basis, they have an idea, but it often dies at that point, right? The idea doesn’t go forward. It’s a whole nother level to actually execute, take on risk and begin to see that vision through and and I’ve since in your journey, while you’ve always thought about owning your own business, clearly the support and the resources through Project Oasis have been huge for you to say, All right, I’m ready to jump. I’m ready to move this forward. In addition to project Oasis and the team from McKesson that support you, what other resources have been critical to you as you’ve gone through this, this journey of open your own pharmacy?

Emmanuel Ayanjoke  19:41

I mean, if I started to list them out, you provide spend the next hour of this going through it. But I think the most important resource for me, in addition to the things that I try to do personally, like reading a lot of books, listening to a lot of audiobooks, has been people, the people that have gotten to meet. For me, I value relationships at a very high attribute, a very high value to relationships. So people that played a key part in my life, as been my former boss that I worked with in Zik’s Pharmacy. He’s just been a terrific human being to me, and has helped me with the realities of owning the business and how to be successful. So it’s people. I mean, I could go down a list of folks at Cedarville who have helped me personally my personal growth as a pharmacist, helping me understand certain things. It really is just people. I think the big, your biggest asset to success, for anyone, any successful person, is people. 

Tim Ulbrich  20:49

Yes, relationships, people, absolutely. Especially in our profession, you know, where that community is is so small, right? Relatively speaking. And one of the things I asked you, before we hit record, I said, Hey, Emmanuel, how you doing? And you said, Hey, I’m going 1000 miles an hour, but I have so much support, so much support, and I think that speaks to the work that you’ve done in fostering those relationships, and the growth that has come from those. Emmanuel, I have to ask the obvious question that I think a lot of probably new practitioners that are thinking about owning their own pharmacy, or anyone, for that matter, that maybe is thinking about owning on a pharmacy, which is Wow, opening a pharmacy in this climate, right? We know the challenges are real. According to a recent NCPA survey, over 30% of respondents reported that they’re considering closing their doors in 2024 because of the financial challenges, and over 90% of them said that they may drop out of Medicare Part D in 2025 if the challenges still persist. So from the outside looking in, it doesn’t appear to be the best time to be launching a new pharmacy. So tell us more about how you’ve been able to, you know, see through that despite those challenges being real, and say, Hey, I’m still going to go at this. 

Emmanuel Ayanjoke  22:02

I think the first thing I’ve learned in life is nothing is truly as good as it seems, and nothing is truly as bad as it seems. It’s always all gray. There’s no exactly this is black and this is white. It never is that way. It’s always all gray. And what I mean by that is, will you dive deeper and understand in a specific market the factors and headwinds going on in that market is very different. For example, in Ohio, if you’re in a Medicaid an area that has high Medicaid concentration, you have a fair dispensing fee that covers your costs of operating as a business. So that alone is a huge difference than a pharmacy that doesn’t have a high Medicaid area, right? So, yes, there’s always there. They are real, harsh realities of the pharmacy right now, even as a new business, when I look at my Medicare, you know, scripts, and performance in those scripts, I mean, I want to, I would throw my hands up and just, it’s, it’s horrifying sometimes, you know, but the reality of what I’ve learned is, you know, typically, to be successful in life. And I’m not saying this because I’m anywhere yet, but I’m saying this because I’ve seen other people, and I learned from a lot of people, but what I found is people that tend to be successful often go against the grain, go against what the crowd typically does. And there’s cycles in life. There’s always going to be naders and high points. And I think pharmacy is out of Nader right now. But when you are the Nader, that’s not necessarily negative thing. That’s a good thing when you started a native because it’s only high from there. And there’s a lot of factors and a lot of things and challenges that are going to happen in next 10 years for pharmacy to be where it needs to be. But I think that I am hopeful that we’re at the lowest point, and from here it’s just moving forward. 

Tim Ulbrich  23:59

Yeah, I really hear mindset there Emmanuel, which I think is huge as a business owner, but I also hear optimism. I’m an optimist by nature, you know, as well. But I agree with you, actually, you know, it reminds me of Seth Godin talks about this in his book, The Dip, where, you know, often we go through these cycles, could be a project, could be a business, wherever you know, where we have an initial momentum and surge, and then we, you know, for whatever reason here we’re talking about market conditions and factors and reimbursement. You know, we kind of go down right, and we get to this low point, and we start to just come out of the other side of it, but we can’t yet see what’s coming. And that’s the point where a lot of people give up, you know, is when they’re in that low point, in that dip. And I think that it feels, and again, I’m a half glass full person, it feels like all signs are pointing towards some reform and these things, I think you and I look at this just as a common sense business owner, and we’re like, How in the world can this be okay to operate a business with these practices going on right? Now there’s a lot of headwinds that we’re facing in terms of why that’s the case, but I’m curious to hear from you as you look at as an owner and someone who shoulders some of the responsibility to advocate for, you know, the viability of community independent pharmacists to be able to provide the value that we know. The literature is very clear, the positive value and outcomes that a pharmacist can provide in their community, especially in an area where there’s a lack of access to healthcare. The data is clear. It’s there, but we continue to be undervalued and under reimbursed globally speaking. So as you look at this from, hey, I’m a business owner, but I’m also an advocate for the profession, what are some of those key issues that we really have to address?

Emmanuel Ayanjoke  25:35

Oh, where do I start? I think the biggest key issue is, you know, we live in a capitalistic society, and we just have to accept that reality. Our businesses are not, you know, they’re not you know, pharmacies are not nonprofits. They have to be able to make money doing a certain service. And there are two ways to incentivize people to do things. You either use the carrot or use the steak method, right? And to really move the needle on a lot of things in pharmacy practice, to get community pharmacy practice to be where it needs to be, there has to be payment reform. Reform in a sense that it covers us to operate as a business and provide those scripts, but also reform in a sense that we’re actually paid for the clinical knowledge that we provide. So those are, I mean, that sums, encapsulates lots of challenges, but those are the key. I think those are two things that need to happen for pharmacy, community pharmacy, to be where it needs to be. I think the values there. I mean, everyone is the values there. I’ve been opportunity to be on the tables with payers, physicians. I mean, everyone, even patients, everyone agrees that the values there. The challenge now is just getting rid of those barriers that allow us to be able to create a clear path to making these realistic, or, I guess, tactile, changes in the payment models that allow pharmacists to be paid.

Tim Ulbrich  27:08

Yeah, amen, you know, I think we it’s very clear. We don’t need another study to demonstrate the value of what a pharmacist can bring, right? We don’t need another pilot project, you know, to demonstrate that. They’ve been done. We see the value and the reimbursement, I think, is really the issue. And two individuals you mentioned earlier that were pivotal, you know, you started the pharmacy, Antonio Ciaccio, Stu Beatty, have been key advocates of this in the state of Ohio, you know, over the last decade, if not more. So last question I want to ask you is really the intersection between the business and the personal side of finances. You know, I talk with a lot of new graduates, and it’s not uncommon for me to hear something along the lines of, Hey, Tim, I would love to do X, Y or Z. And that could be on a business that could be, you know, do something different, work part time. It could be a variety of different things. But what comes next is my $200,000 of student loans, or insert any other financial challenge that is so common among new practitioners is a barrier to being able to go work towards these other goals that they have, right? And I think the golden handcuffs can be very real when you’re looking at a couple $100,000 of debt, and you can sign up and work for 120 130 $140,000 it’s hard to say no for that, and it doesn’t incentivize a whole lot of people to take risk in the way that you have done. So tell us about your decision, your journey to reconciling your own financial plan as a new practitioner, and ultimately making that decision to take on some risk as a business owner.

Emmanuel Ayanjoke  28:35

Yeah, absolutely. My vision and the way I see things and my general approach to life and business is sort of like planting trees, right? And what I mean by that is, yes, you might not have the perfectly, you know, I guess nutrient swallow for a tree that’s several feet high, but you can at least plant something for now, and that that is kind of has been my approach to everything, and why you might not have the financial capacity to necessarily, you know, you might not feel like you have the financial capacity to do certain things, it’s still important to plant the tree. And that’s, that’s how I see things. So I have about, honestly, have just slightly I’m a little bit better, and in comparison to a lot of pharmacy graduates, I have about $103,000 in student loans, which, which is still a lot of money, quite a lot of money. But it’s not nothing compares, in comparison to others who are just graduating. But the thing I would say is the way I would approach this is, do I have the cash flow to sustain my ability to eradicate those loans in a reasonable way? And if I do, or if I don’t, what ways can I mitigate that, even if I went to going to you know, own a business, that would be how our approach is. Because no matter how you see it, right, if owning a business is your end goal, if that’s where you want to be, time is going to go on. You know, time doesn’t wait for anyone. 10 years down the line, you’re going to be in the same place having, I mean, if you’re lucky, cleared all this debt, but at the end of the day, if this is something you want to do, you have to figure out to make your finances accommodate that in a way that makes sense. Now, again, it doesn’t mean you’re just blindly taking risks, right? Yeah, you actually have to calculate and see, okay, yeah. What is the worst case scenario if this happens, you know XYZ, and be able to be okay with that. If you can’t be okay with it, then maybe, I mean, some people, just maybe, the reality is that they actually are aren’t fit from a mindset perspective, to own a business, and that’s okay because it requires that you’re okay with, like, literally, things burning down. You just being by yourself and being able to weather through storm, you have to be okay with that reality, and that shouldn’t, shouldn’t scare you or deter you from accomplishing what you actually want to do. Yeah,

Tim Ulbrich  31:12

What I really hear there is, is, there is risk. It’s real, but it’s calculated risk, right? You’re not blindly entering into something, but we’re also not being paralyzed, you know? We could wait forever for the stars to align, you know. And I think that’s something I had to reconcile on my own entrepreneur journey. Is sure, could there be a tomorrow where it’s a better time, maybe, but there’s also a lot of things I don’t know that are going to happen tomorrow. And the question I always ask myself, not only in starting a business, but also in making decisions within the business, is, how high is the ceiling and how low is the floor. And I think my mindset, and probably for a lot of pharmacists, that I’ve kind of untrained myself, or I’m still untraining myself over time, is, you know, we tend to overestimate the worst case scenario, when, in fact, if we write it on paper, often it’s not as bad as we think it is, or built it up to be in our heads, and we maybe give we underestimate the potential of where this could go. Now, you got to be careful about that, right? If we have naive optimism, you know that that could burn us, but really assessing risk, you know, I think risk can bring a ton of emotions of fear, and we lose the objectivity of what are we actually talking about, right? What is the worst case scenario, and how can we begin to work through that? So I appreciate you sharing that as it relates to your own journey. Well, this has been fantastic. Dr. Manny, right as your patients call you, so grateful for you taking the time before you open the store today. A lot of inspiration that you provided to me in your own journey. I look forward to continuing to stay connected with you and to see where the journey goes going forward. Thank you so much for taking time to come on the show.

Emmanuel Ayanjoke  32:41

Thank you so much. Tim. Glad to be on.

Tim Ulbrich  32:45

Before we wrap up today’s show, I want to again thank this week’s sponsor of the Your Financial Pharmacist Podcast, First Horizon. We’re glad to have found a solution for pharmacists that are unable to save 20% for a down payment on a home. A lot of pharmacists and the YFP community have taken advantage of First Horizon’s pharmacist home loan, which requires a 3% down payment for a single family home or townhome for first time homebuyers and has no PMI on a 30 year fixed rate mortgage. To learn more about the requirements for First Horizon’s pharmacist home loan and to get started with the pre-approval process, you can visit yourfinancialpharmacist.com/home-loan. Again, that’s yourfinancialpharmacist.com/home-loan. 

Tim Ulbrich  33:30

As we conclude this week’s podcast, an important reminder that the content on this show is provided to you for informational purposes only and is not intended to provide and should not be relied on for investment or any other advice. Information in the podcast and corresponding materials should not be construed as a solicitation or offer to buy or sell any investment or related financial products. We urge listeners to consult with a financial advisor with respect to any investment. Furthermore, the information contained in our archive, newsletters, blog posts and podcasts is not updated and may not be accurate at the time you listen to it on the podcast. Opinions and analyzes expressed herein are solely those of your financial pharmacist, unless otherwise noted, and constitute judgments as of the dates published. Such information may contain forward looking statements which are not intended to be guarantees of future events, action results could differ materially from those anticipated in the forward looking statements. For more information, please visit your financial pharmacist.com/disclaimer. Thank you again for your support of the Your Financial Pharmacist Podcast. Have a great rest of your week. 

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YFP 360: Starting a Nonprofit: An Interview w/ Brentsen Wolf, PharmD Founder of RxTeach


Brentsen Wolf, PharmD, Founder and President of the nonprofit RxTeach, shares his journey of starting and leading a nonprofit organization.

Episode Summary

On this episode, Tim Ulbrich connects with industry pharmacist Brentsen Wolf, PharmD about his journey starting RxTeach, a nonprofit organization dedicated to providing scholarships in the areas of advancing preventative medicine education and cancer research. Brentsen discusses the motivations behind starting RxTeach, how he was able to go from idea to getting it off the ground and shares the lessons he learned along the way. He also discusses his thoughts on the future of the organization and the efforts RxTeach is supporting.

About Today’s Guest

Brentsen Wolf graduated with his PharmD from the Southern Illinois University of Edwardsville in 2021. He then completed a 2-year post-doctoral medical affairs fellowship through the Rutgers Pharmaceutical Industry Fellowship Program at Merck. Brentsen currently works as an MSL in thoracic malignancies in the pharmaceutical industry.

Brentsen is the President and Founder of RxTeach, a 501(c)(3) nonprofit organization dedicated to providing scholarships in the areas of advancing preventative medicine education and cancer research. Brentsen has a passion for health and fitness, professional development, and research. You can connect with him via LinkedIn and read all of his articles here.

Key Points from the Episode

  • Pharmacist’s career journey and nonprofit work. [0:00]
  • Nonprofit organization RX Teach, providing educational content for pharmacists and students. [4:32]
  • Preventative medicine and cancer treatment. [9:07]
  • Nonprofit efforts to create educational content and raise funds for scholarships. [13:23]
  • Brentsen Wolf avoids burnout by making nonprofit effort [14:45]
  • Nonprofit formation and legal requirements. [19:48]
  • Nonprofit organization’s mission to provide scholarships for pharmacy students and prevent cancer through education. [24:33]

Episode Highlights

“Starting the non-profit was based on passion. And I think if you can articulate well for yourself, what is actually going to drive you and prevent you from burning out. That’s how you make this decision.” – Brentsen Wolf, PharmD [14:48]

“If you’re thinking about doing something, whether it’s a nonprofit, for profit, blog, side project, whatever it is, there’s never going to be a perfect time.” – Brentsen Wolf, PharmD [20:51]

“I hear all the time, like, oh, once I get X number of dollars in the bank, or once I get to this place in my career, that’s when I’ll do this. And I can tell you, you know, ever since having my first child, you just, there’s no perfect time. It’s always going to be hard in some fashion, there’s always going to be some kinds of challenges, and you’re going to meet those along the way and overcome them and feel good about that.” – Brentsen Wolf, PharmD [20:59]

“So stop waiting is my first piece of advice, just take the first step. And if it goes slowly, if it takes a long time, or it’s really difficult upfront, that’s fine, it was never going to be super easy.” – Brentsen Wolf, PharmD [21:19]

Links Mentioned in Today’s Episode

Episode Transcript

Tim Ulbrich  00:00

Hey everybody, Tim Ulbrich here and thank you for listening to the YFP Podcast where each week we strive to inspire and encourage you on your path towards achieving financial freedom. This week I had the pleasure of sitting down with industry pharmacist Brentsen Wolf about his journey, starting the nonprofit, Rx Teach. We discussed the motivations behind starting Rx Teach how he was able to go from idea to getting off the ground, the lessons he learned along the way, the future of the organization and the efforts that Rx Teach is supporting. Now, before we jump into my interview with Brentsen, I have a hard truth for you to hear: making a six figure income is not a financial plan. Yes, you’ve worked hard to get where you are today. Yes, you’re earning a good income. But have you ever wondered, am I on track to retire? How do I prioritize and fund all the competing financial goals that I have? How do I plan financially for big upcoming life events and changes like moving having a child, changing jobs, getting married or retiring? And why perhaps am I not as far along financially at this point in my career, as I thought I would be? One of the answers may be that your six figure income is not a financial plan. As a pharmacist, yes, you have an incredible tool in your toolbox – your salary. But without a vision and a plan that good income will only go so far. That’s in part why we started Your Financial Pharmacist back in 2015. At YFP, we support pharmacists at every stage of their careers to take control their finances reach their financial goals and build wealth through comprehensive, fee-only financial planning and tax planning. Our team of certified financial planners and tax professionals work with pharmacists all across the United States, and helps our clients set their future selves up for success while living a rich life today. If you’re ready to see how Your Financial Pharmacist can support you on your financial journey, you can visit yourfinancialpharmacist.com/learn to learn more about our services. Again, that’s yourfinancialpharmacist.com/learn. Alright, let’s jump into my interview with Brentsen Wolf, founder of Rx Teach. 

Tim Ulbrich  02:06

Brentsen, welcome to the show.

Brentsen Wolf  02:08

Thank you, Tim. Thank you. 

Tim Ulbrich  02:09

Well it’s been a treat for me, you and I connected a couple years back when you were doing your industry fellowship with Merck through the Rutgers program. And we collaborated on some personal finance sessions with the fellows which we’ve done now for a few years, which has been a lot a lot of fun and it’s been a joy. And before we get into the work that you’ve been doing with the nonprofit Rx Teach, and we’re excited to share more of that story and the journey that led to that work and the impact that you’re having. Tell us more about your career story in pharmacy, what led you into the profession? What led to the interest in industry and the work that you’re doing now?

Brentsen Wolf  02:43

Yeah, it’s a good question. Especially because coming from the Midwest, and I know we’re both Midwest guys, the kind of interesting opportunities for PharmDs outside of retail and hospital aren’t thrown at you in school the way they are in some of the coastal areas. So yeah, my, my journey to where I’m at now is, you know, convoluted and stressful in some ways, but also just, you know, I think I ended up where I needed to be. So I graduated from Southern Illinois University, Edwardsville in 2021. And like I said, Midwest thought retail, or inpatient pharmacy, I worked in both of those areas, and, you know, during school and just wasn’t sure that it was really for me. I learned in probably my P3 year that these fellowships existed. And I was glad to connect with you at some point to bring you into those folds. Because I know the fellows don’t know anything about personal finance. I certainly didn’t. So those are very helpful sessions. I’m glad we collaborated in that way. But yeah, I ended up at Merck, doing a medical affairs fellowship, and mostly solid tumors, the little bit of work in infectious diseases as well, and just absolutely loved it. I knew I found what I was looking for in a career, it actually drew me in. I was very passionate about all of the work I was doing. So I actually transitioned after fellowship over to AstraZeneca, which is where I’m at now working in thoracic malignancies as a medical science liaison, which again, couldn’t be happier. I’m back where I grew up, surrounded by family. I’ve got a one year old daughter now. So that part’s important. It’s cheaper living here than New York City where some of my colleagues live. So yeah, couldn’t couldn’t complain. And that’s kind of how I ended up where I am now. Hey,

 

Tim Ulbrich  04:24

You’ve got the sought after sweet gig, working in an industry position, but living in an affordable cost of living area. We work with a lot of industry pharmacists that make a great income, certainly, but often cost of living is a challenging part of the plan. So you’re certainly happy for you and where that career has progressed. Let’s talk about the nonprofit organization that you started RX Teach. And tell us about what exactly is Rx Teach and ultimately, how did it come to be? How did it get started? 

Brentsen Wolf  04:57

Rx Teach was a brainchild I had during fellowship, and for whatever reason, I thought I had enough free time to start this thing. So if that tells you anything about work life balance as a fellow versus maybe a resident, that might be a bit insightful. So I ended up, you know, just saying, screw it, I just want to do something. I wanted my own platform, I wanted to be able to say and talk about things that were important to me. And so I started this website. And honestly, the thought of it becoming a nonprofit organization was in my head, but was I was too busy. I didn’t know what I was doing. You know, it was it was down the line. So really, it started off almost like a blog, right? Just kind of writing member that I care about. I think you were one of the first people I talked to about it. So we really focused on a couple of different areas as a nonprofit, the two main ones that were preventative medicine, education. And the second one is cancer, essentially, broadly speaking. So we write a lot about those topics. But we also write about pretty much you know, across the board, anything that could contribute to pharmacists, or really any health care professions understanding of a certain topic. So we’ll do journal clubs, lifestyle management stuff. And we do all of that via essentially a weekly email, sometimes more than weekly. We’ve gathered a following and a community now that we’re very proud of. And like I said, we don’t keep a cent of anything, to be honest with you, it all gets donated. And that’s because our Rx Teach at its core, is still just a passion project and a hobby for the board, all the board members. You know, we we keep it very balanced. It’s in terms of work life balance. The second this feels like a job, we won’t do it. But you know, we’re very passionate about these topics. And so it’s been very easy for us to maintain this kind of work life balance with Rx Teach and still be able to provide scholarships and funds to students in the local communities like we’ve always sought after so.

Tim Ulbrich  06:58

So the website will link to this in the show notes, rxteach.com. So our listeners can check it out as well. Brenton, you mentioned we when you talked about some of the content, the articles is that you and the board? Are there other people that are contributing? Tell us about what that model looks like. I know content creation can be a labor of love. So I’m curious to hear more.

Tim Ulbrich  07:16

You know, it’s funny, you mentioned that. I was just thinking about this. I’m listening to a six part podcast series, one of my favorite shows the Huberman Lab podcast. And he did a six part series, his content is just fantastic. But he did a six part series on sleep with Matthew Walker, and it was one of the things I’m listening to and it’s like, Okay, think of all the things we learned about in pharmacy school about prescribing sleep medications and mechanism of action. Is this going to help, you know, latency and onset and people falling asleep versus, etc. We know nothing about, like prevention to the actual, like mechanics of sleep and is like, yes, yes. What you’re saying so true. Right. It’s, it’s that you know, we have such a strong focus, obviously, on the treatment, makes sense for pharmacists, but, you know, it’s like wow, the preventative aspect. And all in I remember even learning some of those things where it’s like sleep hygiene and, you know, self care, and we’re like, yeah, yeah, yeah, like maybe there’ll be a question there. Right. But what do I need to know about the drugs? Right?

Brentsen Wolf  07:16

Yeah, it’s definitely a it is a big week. So I frequently write for the website and my co-founder Kristin Lindauer, who’s a PGY1 trained pharmacist and is now an HIV ambulatory care pharmacist over in Virginia, also frequently writes. But we highlight student work constantly, it was one of the things that was important to us, because I didn’t think I had opportunities to really showcase my work or understanding or maybe some niche topics that I cared about as a student. So now we have students write for us all the time, you can go look at the website and see who has done that in the past. Oftentimes, if they write for us once they write for us, again, because it’s a decent experience. So students write for us, we also get other residents writing pharmacy residents, current fellows will right health care providers in any field. So we have Day in the Life series of like a veterinarian pharmacist, a retail pharmacist, and oncology pharmacist, etc. So we really highlight the full gambit. But we like I said, we do have particular interests in preventative medicine, and cancer, just because that’s where all of our money goes to. So content on that is obviously a big part of it. So for instance, we have a whole series on how to prescribe exercise, which I think is a big you don’t get that in pharmacy school now, right? Not to get on my soapbox, but honestly, like if a patient were to ask any given pharmacist or physician, like hey, I want to prevent cardiovascular disease, how do I do that? You’re not going to get a very in depth answer. Generally, you’re gonna get 30 minutes, five times a week of moderate intensity exercise. And that’s just to me not a good enough response. Right. And that’s the purpose of this whole thing, is how do we hash that out and really educate people on how would you respond to that patient in a way that I think is sufficient? And I do say I, it’s subjective term, but that’s the point of the organization.

Brentsen Wolf  10:05

Yeah, I totally agree. And I don’t think the healthcare system is even currently set up to understand the impact that, you know, preventative education could even bring, which is why we’re so interested. It’s a huge gap, huge gap. And it’s not just pharmacists. I want to say that. 

Tim Ulbrich  10:21

That’s right. That’s right. 

Brentsen Wolf  10:22

It’s physicians, nurses, PAs, whatever, you’re not learning this in school. So really, people have to self educate at this point, which is a bummer. But we hope to help make that easier for those people. 

Tim Ulbrich  10:34

What is the passion behind the preventative medicine, the cancer focus? Those are really the two pillars that I’m hearing you share about? Where does that passion? Where does that interest come from?

Brentsen Wolf  10:43

Yeah, so I mean, for me, and you seem like a fit guy. I’ve always been in exercise and lifestyle management. And Kristin Lindauer, also has been too. She’s a I mean, she’s in better shape than me in certain ways. She just ran a marathon in three hours and 27 minutes!

Tim Ulbrich  10:59

No way! 

Brentsen Wolf  11:00

She’s a superstar. Yeah, I mean, I hope to get that fast eventually. But, you know, fitness has always been something that we have been passionate about and have felt, at least anecdotally, for ourselves, the incredible benefits. And then all of a sudden, you know, you start seeing these publications around longevity and what contributes, what contributes to it. So anything from how a VO2 Max can predict your overall survival over a 10 year period, and how grip strength is associated with preventing hip fractures in the elderly. And all of these things start to stack on top of each other and really paint the picture of how important fitness lifestyle management is to preventing disease. And so it’s an area where I can easily nerd out in and you know, just dive very deep into the data. And I write about it frequently. So it was an obvious pillar. And plus, I had identified it as unmet need. I really think we need more of this information out there. And we need to encourage students, current students to look for this type of data so they can incorporate it into their practices once they once they graduate. As for cancer, you know, I think about it in my head is we’re attacking the two sides of healthcare: preventative, and then the sickest patients, right. And I started doing breast cancer genetics research, before I ever even got into pharmacy school. So oncology was a huge passion of mine, I had a mentor named Dr. Ronald Worthington, who really drove me towards that kind of thing. It’s why I almost went and did a PhD, right. And so I just, you know, you know, anyone with cancer, you know, what this is, like, it’s a tough field to be into a lot of the times. I think biologically, it’s, it’s extremely interesting. So again, it’s easy for me to write about because I have so much passion for it. But we need people that are willing to go into this space forever gonna take care of cancer, and cancer is not something you just cure, right? There’s 1000s of tumor types. I mean, it’s not it’s not how it works. And the general public thinks, oh, what’s the cure for cancer, it’s not going to be one thing, I can guarantee it. But you know, we need pharmacists, we need physicians, nurses that grow passion for oncology early, and then are willing to really put in the time down the line and hopefully, start kicking away at these patient outcomes, which are historically not I mean, you take you take metastatic lung cancer, five year overall survival rates of less than 10%. And I mean, that’s, you know, not not great, obviously, still unmet needs. So these are the areas we’ve chosen to focus on, again, for passion and impact. 

Tim Ulbrich  13:23

I love what you’ve built, because to me, I can hear the passion in your voice, I can hear the energy and excitement, right, you’re building something that’s taking an area of interest for you, one that you’re naturally going to be excited about create creating content getting others involved in, that you’re then able to teach others of which has more impact, right, and I would assume that’s energizing as well, as you see, hey, people are learning about things that maybe they otherwise wouldn’t have learned about. And it’s written in a way that you can connect from a pharmacist to pharmacist perspective, and an immediate need, right, and ultimately leading to scholarships and other efforts that are having a benefit. So that has the the ingredients that are so important, that we often talk about on the for profit side of a business, but yeah, here we’re talking about the nonprofit side, which is, you know, equally if not more important. I’m curious to hear more about, you know, you started, I heard you say, Hey, I just got started, right. You know, I just got started, I knew I wanted to create my own platform. I didn’t necessarily think, or I couldn’t see all the dots connect of how this would become a 501 C3, maybe that was an idea that loosely you held. But ultimately, you went that direction. And it very much could have been a you know, blog site that turned into a for profit membership community, a lot of different models that are out there. What was that juncture decision point where you said, Hey, I’m going to keep forward with this educational mission. But I really do want to make it into a nonprofit effort. 

Brentsen Wolf  14:44

Yeah. You kind of You briefly mentioned it and it was it’s based off of passion. And I think if you can articulate well for yourself, what is actually going to drive you and prevent you from burning out. That’s how you make this decision. For me if I knew that if I was trying to do this stuff, you know, as in a for profit matter, just to make money for myself, which I honestly don’t I see no issues with that I just know that I would have personally burned out on. It would it’s it would have become work instead of a passion project, I would have been chasing metrics that, you know, as a nonprofit, if I don’t make a million dollars, it, it does not bother me, I’m giving as much money away as I possibly can. And if I don’t hit a specific number, it doesn’t hurt me personally. I think if it was a for profit model, those numbers would have gotten into my head a little bit more, would have affected my mentality towards Rx Teach in general. And I was just trying to avoid that. And so, you know, getting the board together, a group of people that were on the same page is like, Hey, we’re just doing this in our free time. This is passion driven 100%. And whatever, however many dollars we can donate. That’s the goal. And we’re going to get that number as big as we can get it, but we’re not going to kill ourselves doing it. And that’s kind of how we landed on this model. Because, you know, I’ve got a one year old daughter at home, I got a full time job, all these things you got to you got to make sure it’s it’s driven by the right motivation, or you’re not gonna make it. 

Tim Ulbrich  16:08

I like that, because I think I was sharing with someone recently that when we think about a lot of the burnout that we’re seeing in our profession and to be honest, it’s not just pharmacy, right? I think the healthcare workforce at large, obviously, the impact of the pandemic and, and other factors in there as well, I think something like this, not to suggest you to go out and start your own nonprofit, but be being involved in an effort, whether that’s an investment of time, money, both, right, I think that participation in something bigger than the grind of what you’re doing every day, even for those who say, I love my job, great. There’s still a lot of stressing me evolve. You’ve got a one one year old child at home, like life’s busy, right. And I think, you know, for us to kind of go back to our roots and say, Hey, why did we get interested in healthcare in the first place? I think we lose that sometimes over time. And just an encouragement to listeners, you know, whether it’s getting involved in Rx Teach, whether it’s getting involved something local in your community, or both great, like, what are some of those initiatives and opportunities where people can get involved? And I think that naturally can be in part an antidote to some of that burnout that we so often see. So curious, certainly to hear you tie that directly back to that decision, that strategic move you made to go into the nonprofit direction. Yeah. How do you, not make money, right, that’s for profit language. But how do you ultimately raise funds that get delivered in the form of scholarships. Is it individual donations? What what is the predominant ways in which you’re raising money as an organization? 

Brentsen Wolf  17:34

So right now we do it in three different ways, right. So the first way is, what we started off at the beginning is that this is gonna be a free resource for anyone to read and do with what they want. And we’re gonna go deep into data, we’re gonna do all these things. If you care about our mission, and you want to get this content with a small monthly donation, we’re gonna let you do that. And so we just set up a couple of different subscriber levels. Yeah, paid members get some extra stuff, you know, maybe an extra article here and there. But really, it is like, hey, if you find value in this and care about what we’re doing, it’s always going to be free. And we have because we want to change the community, right? i If you can’t afford it, I’m not going to make you pay for it. But if you want to contribute, feel free to do that. So we have a subscriber base model, which is probably where we get the most of our money. We also have a couple of digital assets, which are pretty new that I actually have enjoyed this process a lot. So we have some cheats, cheat sheets on things like cirrhosis, sickle cell disease, we have a how to guide for Journal Club which I absolutely love.

Tim Ulbrich  18:33

I could’ve used that one in pharmacy school! 

Brentsen Wolf  18:34

Yeah, I totally agree with that thinking back to pharmacy school days! Kristin put that together, which I think it was important for a resident or someone with residency experience to do that, because she puts Pearls in there, but like, what, what questions can you expect your preceptor to ask you, so that you can prepare for this journal club where in an article can you find this information? You know, whether it’s New England Journal medicine, or general oncology, whatever it is JAMA? So that’s a great resource. And we’ve also paired up with Dr. Alex Popin, and who wrote a book called High Powered Medicine. Yeah, so we sell his book on the website, and we have an agreement in place. And we split the profits for that, which we’re very thankful to him to, you know, contribute to Rx Teacg in that way, as well. So digital assets is the second piece. And then the third piece is just like you said, one time donations, anyone who wants to give money based off of, you know, hearing this podcast, or you ran into me at a bar, and I was telling you about grip strength. Right. And they were like, oh, that’s you know, that’s interesting. So people can certainly do that on the website, just one time donations. And of course, we appreciate that. And then like I said, we have partnered with local universities to actually allocate the funds in the form of scholarships and those areas I’ve already mentioned, but that’s how we actually bring the cash in.

Tim Ulbrich  19:48

So one of the things I’m always curious to hear from people at start anything for profit, nonprofit is, you know, it’s one thing to have an idea it’s another thing to execute on an idea and it’s a big step and for some people, it’s the actual mechanics. For others. It’s the fear of, hey, you know, what if nobody kind of likes the idea of what I have out there, what if this isn’t successful? You obviously took those steps, which you know, are great that you did it led to the platform and what you have here now and certainly something you can continue to build off of. But talk us through some of those early mechanics and decisions. You know, you’re talking about a board, you talked about 501C3, like, I think sometimes even though you haven’t been doing this that long, sometimes we blow past those things like, hey, those happened. But those are big milestones that often give me barriers. So talk to us about those early stages involved going from idea to actually get into the point where you can meet someone at a bar or a conference or whatever, and say, Hey, you can make a tax deductible donation, right?

Brentsen Wolf  20:44

Yeah, exactly. Yeah, no, that’s a great, it’s a great question. And it is there’s, there’s multiple steps. But before I get into that, I just want to say that like, if you’re thinking about doing something, whether it’s a nonprofit, for profit, blog, side project, whatever it is, there’s never going to be a perfect time. You know, I hear all the time, like, oh, once I get X number of dollars in the bank, or once I get to this place in my career, that’s when I’ll do this. And I can tell you, you know, ever since having my first child, you just, there’s no perfect time, it’s always going to be hard in some fashion, there’s always going to be some kinds of challenges, and you’re going to meet those along the way and overcome them and feel good about that. So stop waiting is my first piece of advice, just take the first step. And if it if it goes slowly, if it takes a long time, or it’s really difficult upfront, that’s fine, it was never going to be super easy, right. So that’s, that’s my first piece. But in terms of actually doing the nonprofit stuff, specifically, you know, I was working with a lawyer in our family, which certainly helped me. But talking with someone who has done this in the past is definitely a first step and just feel out what you need. So things like your bylaws, your articles of incorporation, your employee identification number, application, your Conflict of Interest Statement, these are kind of that’s kind of the four core things, you really need upfront, to register with your state. You have to start at the state level, you don’t go straight to the federal government, you have to, you know, become a corporation in the state level. Once you do that, that’s when you can actually send in some of the documentation at the federal level. And hopefully, if again, if you’re working with people who have done this before, when you actually put in your stuff with the state, you’re putting in there that you intend to be a 501C3, you’re making sure that you meet the criteria for nonprofits. So you need to go do some research on. You have to be in certain areas in order to qualify for nonprofit tax exempt status. So you want to word everything from your mission statement to your bylaws to support the fact that this is going to be a nonprofit organization, you do all that stuff upfront first, before ever talking with the federal government. For us, we were able to send in what’s called an EZ application, literally capital E capital Z, because we were bringing in less than $50,000 a year annually. That’s kind of the cut off. Even if you are making less than that you can do a full fledged application if you wish to. But certainly if you’re bringing in a million dollars in your first year, you have to you can’t use this EZ applicant is one piece of paper front and back and you’re just checking, I just checked no for everything right? It was very easy. But once you get back your EIN and your the, you’ll get an official letter from the government saying like, hey, we recognize you as a 501 C 3, that’s when you can start to reap some of the benefits of the nonprofit. So things like we use Stripe, to bring in money from our websites and Stripe has nonprofit rates that we can utilize. A lot of these third party vendors will have nonprofit rates. And sometimes it’s not public. Go look on Reddit like hey, is there a special rate for so and so and go take advantage of that. But after that you are going to file some stuff, even once you hear back from the federal government. And that’s going to be annually. It’s like federal income tax your state and income tax. In Illinois, you have to at least register with the Attorney General. You know, stuff like that is it’s paperwork. You know, that’s always going to be a small part of this. And I think staying organized is important. But again, just take a breath if you’re new to all this legal stuff like I was, it can seem a little bit like, I don’t even know what I’m doing. But at the end of the day, it’s it’s just paperwork. You know, if you’re an organized person, you’re gonna be fine. And I certainly don’t think it’s anything that should prevent you from doing this. Again, if things get off to a rocky start, like, especially in a nonprofit sense, who cares, you’re doing this for a very good reason, right? Like be easy on yourself. Just get there eventually. And let things let things sort them out as they will. 

Tim Ulbrich  24:32

I’m with you on the you know, I’ve kind of gone down this twice now in the last six months you and I talked a little bit about this. We started the nonprofit YFP Gives and your overview was great by the way from state to federal level. So anyone’s looking for like a checklist or at least just a frame of reference of the steps involved. That was fantastic! The first time we went through it we used an attorney. So helpful, right because it seems so overwhelming until you can see it. And to your point, there’s, you know, shortened forms based on your projected revenue and other things. But just to see the process from a state level up to the 501C3, okay, now that you’ve done that, you’ve got to register with the Attorney General on the state level, you got to file this solicitation format. For someone to just be able to say do XY and Z, I can assure you as well worth the fees, but I respect that that can be a barrier. Yeah. Second time I went through it, which was something not nonrelated on the pharmacy side, we EZ application was the form I had been through it, I kind of saw all the steps and I felt comfortable, like navigating that part myself seeing all that, but I couldn’t have wrapped my arms around it the first time. So I think that’s something as folks are thinking about this, you know, anticipating those legal fees, and I think it is something that certainly does add a lot of value, you’re growing through it. So great, great overview.

Brentsen Wolf  25:52

Actually, I want to add one thing to the one of the values that the attorney can can bring in is not only make sure you file the right paperwork, but oftentimes these folks have worked with corporations in the past, and they kind of know, over the years, what you know, what problems might arise. And so they will give you recommendations on how to maybe word bylaws and this kind of thing to prevent an issue that would happen if you wouldn’t have taken this step up front. So that’s a very important thing. I talked about preventative medicine, you might as well be preventative on this front as well. And an attorney can do that. 

Tim Ulbrich  26:25

That’s great. Let’s talk about the future, Brentsen. So as you look out over the next 5, 10,15 years, however long you want to go for the vision, you know, what does success look like for Rx Teach?You’ve taken this important step from idea to going through all the mechanics, the legal stuff, we just started, getting to the point where you can take tax deductible donations, you’ve been creating content for a while. What is the next iteration look like for RxTeach in terms of the work that you’re doing? And and how you would measure success?

Brentsen Wolf  26:55

Yeah, so you know, I think we’re constantly trying to assess community change, at least locally. And so that has started to happen already. RX Teach, you know, I think influencing folks locally. And that’s, that’s great news, and it’s specifically on these topics of interest. But like big, big picture goal in the next 10 years, would be to essentially expand our scholarship availability to more or less every pharmacy school in the country, but also get outside of pharmacy school. So we started with pharmacy just because that’s our background, but we’ve already started working with some schools of Exercise Science, mostly because, you know, in my perfect world, those two things come together a lot more than they currently do, you know, taking that preventative side of healthcare, into the healthcare providers, actual education. Again, that’s an area of unmet need. So scholarships across the country is what we want to be known for, to where if you can show that you’re actually interested in these very important topics, we’re going to give you money. And I feel no guilt at all about putting dollar signs in front of certain topics in order to drive people towards, well, maybe I’ll at least look up what that means if I want to get the scholarship! That’s fine with me, you know, I that’s I have no guilt on that kind of thing. And then, of course, building out the types of people who are willing to write for RX Teach and, you know, just help get our message out there. Cardiac disease is the number one killer of Americans. Kills more people than liver disease and diabetes and stroke, and it combined, it’s ridiculous. So, you know, the more we can prevent these types of things, and however, we’re going to do that, whether it’s scholarships, putting out putting out more content, selling more stuff to fund these types of events. That’s what we’re going to do. And again, I guess the number one thing for 10 years is don’t burn out, right? So it’s right, you know, keep finding that passion, make sure I’m keeping me and the rest of the board ignited about what we’re doing. And just following that passion.

Tim Ulbrich  28:48

As my partner Tim often says, you know, it’s a marathon, not a sprint. I think that’s true here as well. Right? You’ve got an important mission that transcends not only 10 years, but transcends your career. Sure. And to me, what I hear you doing, which I love is you’re getting others involved. This is not a Brentsen initiative. This is a board. This is a bigger initiative. And as those tentacles get out further, you know, it’s not about you and the face and the name. It’s about the impact, right that you can have. And that impact, I presume, isn’t going away. So when you say in 3040 years, like, hey, it’s time for someone else to take the reins like you’ve got other people that you’ve delegated, and gotten involved with on the way. This has been awesome. I appreciate you taking the time again, Rxteach.org. Make sure to check out the website we’d love for our community to not only learn about what you’re doing, get involved financially. You know, reach out to Brentsen, the team if you’ve got ideas for content that you’d like to contribute, make a donation if there’s a connection or relationship that you think could be helpful. Make sure to reach out to do that. As Brentsen says on the website, “Every cent will be given to students as merit based scholarships in cancer research and preventative medicine education.” So if you make Rx Teach a part of your giving plan, know that that’s going to be going to good use. So Brentsen, thanks so much for taking Time to come on the show. 

Brentsen Wolf  30:01

Thanks, Tim. Really appreciate it. 

Tim Ulbrich  30:04

[DISCLAIMER] As we conclude this week’s podcast and important reminder that the content on this show is provided to you for informational purposes only and is not intended to provide and should not be relied on for investment or any other advice. Information in the podcast and corresponding material should not be construed as a solicitation or offer to buy or sell any investment or related financial products. We urge listeners to consult with a financial advisor with respect to any investment. Furthermore, the information contained in our archived newsletters, blog posts and podcasts is not updated and may not be accurate at the time you listen to it on the podcast. Opinions and analyses expressed herein are solely those of Your Financial Pharmacist unless otherwise noted, and constitute judgments as of the dates published. Such information may contain forward looking statements, which are not intended to be guarantees of future events. Actual results could differ materially from those anticipated in the forward looking statements. For more information, please visit yourfinancialpharmacist.com/disclaimer. Thank you again for your support of the Your Financial Pharmacist Podcast. Have a great rest of your week.

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YFP 359: Pharmacy Innovators with Jamie Wilkey, PharmD


Dr. Jamie Wilkey shares her entrepreneurial journey of building and selling a business on this episode of the Pharmacy Innovators series hosted by Corrie Sanders.

This episode is brought to you by YFP+.

Episode Summary

In our YFP Podcast Pharmacy Innovators with Corrie Sanders series, Dr. Jamie Wilkey joins Corrie to discuss her entrepreneurship journey, emphasizing the importance of thinking big, pushing boundaries, and utilizing education to achieve success. Dr. Wilkey shares her journey of transitioning from a community pharmacist role to building a successful pharmacogenomics practice, highlighting the importance of validating ideas, leveraging scrappy methods, and empowerment through helping others. Dr. Wilkey also shares her experience with selling a pharmacy business and valuable insights on their professional journey, emphasizing the importance of adapting to the changing landscape of the pharmacy industry and embracing digital business ownership.

About Today’s Guest

Dr. Jamie Wilkey is a PharmD who loves what she does and brings passion and happiness to the pharmacy profession.

Jamie has had a varied career from working retail pharmacy, to owning, scaling and selling her own company, and to working as a consultant for top universities and companies. Jamie is optimistic about the future of pharmacy and knows great things are in store for those pharmacists who are willing to push boundaries, to think big, and to use the full extent of their education. 

You can find her happily living debt-free with her 4 boys being outside as much as humanly possible and enjoying Utah’s National Parks. Or reading. A lot.

Key Points from the Episode

  • Pharmacy career paths with Dr. Jamie Wilkie. [0:00]
  • Building a pharmacogenomics business as a side hustle while working full-time as a pharmacist. [2:27]
  • Entrepreneurship, pharmacogenomics, and career transition. [9:11]
  • Transitioning from pharmacist to content creator, with insights on building a business with vulnerability and transparency. [16:19]
  • Selling a business after two years of growth and scaling. [21:34]
  • Selling a pharmacy business, including the importance of mentors, due diligence, and a clean break. [26:32]
  • Adapting pharmacy businesses for success in today’s world. [31:40]
  • Embracing growth and personal development as an entrepreneur. [36:18]
  • Various income streams, including coaching, teaching, and pharmacy work. [39:40]
  • Entrepreneurship and pharmacy practice with a focus on finding joy and success in the field. [42:39]

Episode Highlights

“And so it was really cool seeing that, like it’s not the smartest person or the most qualified person who can build their own thing.” – Jamie Wilkey [3:47]

“Saving gives you such a buffer. And I really think it’s kind of a secret sauce for succeeding in entrepreneurship. When you don’t need your business to turn a profit the next day and aren’t white knuckling it saying, I have to have a paycheck by the end of this week. It becomes more fun and a creative pursuit like a hobby that I’m going to figure out. But I’m also going to get paid too. And it’s so different and so fun.” – Jamie Wilkey [16:57]

“In a way being vulnerable and saying like, I hate retail, I gotta get out. And I’m passionate about precision medicine so I’m doing this one way or another, makes it easier to jump on board because people can see themselves in you when you’re first starting.” – Jamie Wilkey [18:57]

“Just start, just do the thing. Put yourself out there, start solving a problem in the world and don’t overthink it. Put your energy into action.” -Jamie Wilkey [31:42]

“I feel like it’s riskier just to stay in your job with no other revenue options than to build something on the side a few hours a week and think in terms of years and decades rather than needing a quick buck tomorrow.” – Jamie Wilkey [33:29]

Links Mentioned in Today’s Episode

Episode Transcript

Corrie Sanders 00:00

Hi YFP Community. Corrie Sanders here host of the Pharmacy Innovators segment of the YFP Podcast. Pharmacy Innovators is designed for pharmacist navigating the entrepreneurial journey. In this series we feature stories and strategies to help guide current and aspiring pharmacy entrepreneurs. Today we have Dr. Jamie Wilkey, a PharmD who loves what she does and brings passion and happiness to the pharmacy profession. Jamie has had a varied career from working in retail pharmacy to owning, scaling and selling her own company. She also works as a consultant for top universities. Jamie is optimistic about the future of pharmacy and knows great things are ahead. For those pharmacists who are willing to push boundaries, think big and use the full extent of their education. Today, you can find her happily living debt free with her four boys and being outside as much as humanly possible while enjoying Utah’s National Parks. I’m excited to share so many points of growth from Jamie’s optimistic perspective and hope you will find this episode to be inspiring from not only the lens of pharmacy, but how Jamie’s attitude and perseverance has served her work life balance. Please welcome to the podcast, Dr. Jamie Wilkey. Jamie, welcome to the podcast. We’re excited to have you here.

Dr. Jamie Wilkey  01:10

Thank you, Corrie! This is gonna be so fun!

Corrie Sanders 01:13

And I know that you’ve done a lot of podcasts in the past, you have a very public content platform. So we won’t go too deep into your background. But for those that don’t know you, why don’t you just start with briefly describing your path in pharmacy with school and training and any additional certificates you might have.

Dr. Jamie Wilkey  01:29

Sure, Cory, so I grew up in Wyoming. So I went to University of Wyoming pharmacy school, which was one of the best decisions I ever made, graduated as a 24 year old and I started making a six figure salary. And I was like over the moon like, this is why I went to pharmacy school. So I could be a girl with a doctorate degree earning like $130,000 a year and not have a career ladder. I could just do that and go part time when I had kids. And so that’s what I did. I worked full time for a few years. And then I ultimately had four little boys. Two years apart, bam, bam, bam, bam, bam. And it really helped to have a pharmacy job where I could just go part time during all those years of having babies and toddlers. And so I worked part time for many years at Walgreens. Ultimately, after 10 years, I had still been at Walgreens and I felt like, Oh man, this job that I thought was like so perfect. And it really did serve me well for a decade. Ah, there’s no career ladder, there’s no growth. I’m like on the hamster wheel doing the same thing. And I’ll probably keep doing it for another 30 years unless I change something. And so Corrie, really the thing that changed my whole career was just getting on LinkedIn. Until then I didn’t even have a LinkedIn account. In the summer of 2020, I created an account to look for a new job. And once I saw other pharmacists on there, like doing their own thing, not just working retail, hospital, or as an MSL, it felt like I was coming out of a dark cave into like the light of potential. And it was just so exciting to me to see that like, oh, I don’t have to rely on getting a new job or getting more certifications to build a dream life like, these other people are doing it themselves. I’m gonna jump in the race, I can do it too. I have no idea what I’m doing. But clearly, like your future is determined by you. And I want to just try my hand at it. So I just got on LinkedIn and started writing on there everyday kind of documenting, like, what the heck I’m doing like, here I am this retail girl, I have no residency, no fellowship, no certifications, I’ve literally just been clocking into a job for a decade, and only doing CEs required to keep my license like, I loved my job. But I was not overly engaged in being a pharmacist. And so it was really cool seeing that, like it’s not the smartest person or the most qualified person who can build their own thing. It’s just the person who thinks they can. And so also I saw the pattern very quickly that like the people who have an audience who are teaching other people who are like monetizing their knowledge in some way, are very consistent at writing online, was like, well, that’s free. I don’t know what I’m doing. But I’m like, such a nerd for habits. Like I will set a habit every single day to write online every day. So that’s what I did. And it ultimately turned into me turning into an entrepreneur, and starting my own business because I writing not only on LinkedIn, but I was like on Instagram, the only social media account I had and learning about pharmacogenomics. I started like posting to my friends like hey, did you know a genetic test, like change prescribing for the rest of your life? I think this is so cool, but I want to try this on someone, does anyone have trouble with like medicine that you want to like let me practice on? And so many of my friends raise their hands and neighbors came out of the woodworks that like oh my gosh, I’m struggling with medicine. Can you help me? That I started buidling a business before I even had a business before I had an LLC or done any of the paperwork. And so it was really cool to like validate ideas out of the gate in a really scrappy way that was totally me to just start earning money and Corrie, I tell you, once you like actually charge for your services as a pharmacist, oh, really lights a fire under you that like, wow, I just earned way more helping one patient on a zoom call, then, like a day in the pharmacy. And so it was really cool and empowering to one, see how working in a new way, like lit a fire in me that I wasn’t just like a robot, checking the boxes that I like, help people in new ways. And two that, like, what it was like to help someone and to get a raving review and like really feel like I helped their life. So once I did that, it felt like, okay, the time is ticking on my retail career. It’s been cool, but I can’t do this forever. And so I just, it was so scrappy, Corrie, like just talking to friends and neighbors reaching out on LinkedIn to prescribers out here in Utah. I built my own consulting practice where I saw patients remotely and in their clinics, and just was like a pharmacogenomic pharmacist. And how did I become that from a Walgreens girl, I got a certificate. I did like the 16 hour CE certificate like yeah, now I’m PGX certified like, it took a week. It was not hard, because we’re drug experts, and we just so undervalue our expertise. And the biggest learning you get is like by actually doing it. And by helping and people don’t care. They just know like, you’re a drug expert. If it takes you a while to figure it out behind the scenes before you meet with me, I don’t care, just help me. And so that was really cool. Okay, that was kind of long. I’ll start I’ll start to speed up now. And so as I’m like helping people, one on one, I’m also building on LinkedIn, and sharing like, all of all of the ups and downs of entrepreneurship. And a number of people started keep repeating, reaching out to me on direct messages, and like, hey, that’s, I love what you’re building. Can you teach me how? And so ultimately, like, guys, I’m still at Walgreens, because you can’t just quit your job overnight, unless you’re completely financially independent. And I’m working in the cracks on my time. And, oh, I have four kids, you know. So I have no time. But I want to teach other pharmacists this. And so one of my friends gave me really good advice. She was like Jamie, just create a little mini online course, that way you can teach people at like, their own speed, it doesn’t take your time, create it once. And just help them that way. And so that was awesome advice. So I just did and Corrie, I tell you what that first course was like, so awkward and bad. I just like got on Zoom and recorded, like 12 different lessons without like a PowerPoint or anything, it was just me talking. But it had the core of what they want it and I sold that to 11 people for $500. Like, here you go, tell me what you liked to tell me what you hated. Tell me what I could have improved. And they were really candid and honest and saying like I loved this. This I could have used more of. Don’t include this. And so what turned out is my scrappy product, then I could polish and redo like rerecord with good visuals and resources, then I could turn around and sell it for $1,000. And so that’s what I started doing in mid 2021. Started selling my online course, just through my LinkedIn posts, not like ads or anything because I still didn’t know how to do ads. Started selling that. And it grew and grew and grew and grew and grew and grew. And ultimately, after two and a half years, I’d earned more than a million dollars in revenue from that little course, which was just wild to me to see how like one digital asset can grow in value and in reach. So ultimately, we helped more than 350 pharmacists understand and build like their own pharmacogenomic practice, and it was really cool. Where do you want me to go with this story?

 

Corrie Sanders 09:11

I’m gonna I’m gonna break it down even further when I say that that was a great bird’s eye view to start with with, you know, where your training was where you spent a lot of your initial pharmacy experience, then ultimately, where you saw a gap and a need in care and how you pivoted to something that could be monetized in a sustainable working way over time. So I want to I’m going to chunk it up just because I want the audience to really learn about your mindset and the steps that you had taken at certain points during that story. Let’s start with your path to entrepreneurship in general. So it sounds like you heard about pharmacogenomics through some kind of source and you’re like, Wow, this is something that’s totally applicable to practice. And while you were still practicing in retail, you started building out a pharmacogenomics consulting company, is that correct? 

Dr. Jamie Wilkey  09:57

Correct. Yes. 

Corrie Sanders  09:59

So reaching out to different providers on LinkedIn. And then ultimately, were you working for part time at Walgreens at that point, or and you were able to take on a couple additional days in clinic? How did that transition look like between your retail position and taking on consulting and either a part time or eventually a full time manner?

Dr. Jamie Wilkey  10:18

Yeah, so I was at Walgreens mostly full time, it was probably like 30 hours a week. And so in my days off, I would see patients when I was not at Walgreens. And then when I ultimately got into a clinic, and they wanted to have me there, I just gave them my schedule on advanced and said, like, got it most Fridays, I will be here, like, fill it up with my patients on Fridays and just batch it like, I would love to be here every day. But until then just batch it on Friday. And they’re like, great, we’re happy to have you. That’s when you’re available. Patients don’t know. 

Corrie Sanders  10:52

Like you’re not there, Monday through Friday!

Dr. Jamie Wilkey  10:53

Yes, behind the scenes like we’re next available is this Friday or next Friday, when would you like it? And so it made it easier to batch things and to like, validate that this is working and see the revenue coming in. Because although it wasn’t thrilled with my Walgreens job, it still has an awesome paycheck. And it’s still a good job. And so I was not about to like just burn the bridge quit and then hope entrepreneurship works. Because I have no experience. I’ve never done this before. I do not come from an entrepreneurial family. So it’s definitely like figuring it out. But while you’re balancing a job, like a job is such a good resource to give you the safety net, to build something on the side that it felt like other than missing time watching Netflix, there really wasn’t a downside. Because I’m getting experience and learning when people said no or no thanks, like it it taught me something too. It wasn’t like, Well, this has to succeed, or it was a waste of time.

Corrie Sanders 11:46

And then at what point did you make the formal transition? So you’ve got four kids at this point, it’s not like you can walk away from a job without a proof of concept going into this new consulting journey. So at what point did you decide okay, this is it, the model on the side is now something that’s worth taking on full time. What did that breaking point or tipping point look like for you? And when did that happen?

Dr. Jamie Wilkey  12:08

Once I crossed about $75,000 in revenue, it took probably eight months. I was like, oh, okay, in eight months, I earned more than I would have earned at Walgreens over that time. So then I the next step wasn’t quitting it was like, okay, just put me on PRN, like, keep me on the books, but I don’t want to be scheduled regularly anymore. So then I would fill in like, a couple times a month like for, that’s back when like COVID clinics were thinking and like, I was still in the system for a long time just to like, keep that as a safety net. And still just keep cash flowing too.

Dr. Jamie Wilkey  12:56

Which I think that’s a great way to put it is that this now your full time job has become your side gig. And your side gig has transitioned into your full time job, and any other elaborations on what chapter of life you’re in at the moment. So when we talk to pharmacy entrepreneurs, I mean, there’s a million reasons under the sun, why you shouldn’t be making this transition or taking something on whether it’s student loans or kids or it doesn’t meet your retirement goals or your risk. If you’re risk averse or risk tolerance, whatever risk strategy that you have any other insight into the chapter of your life, besides having four kids you were in at that moment that you think was helpful in making that transition, or that would be useful to know. 

Dr. Jamie Wilkey  13:33

So at this point, we have four kids, we’ve had bought our house a number of years ago, right after graduation. And so between and my husband is working, he’s working full time. So there’s dual income, which is really helpful to get a solid financial foundation. So at this point, we had our house and we’re heavily paying it off quickly and had been maxing out our 401ks every year ever since we were like new little workers, and have a really good six to 12 month savings of both of our incomes so that like if neither of us works for the next year, could we pay for life, assuming that like we both lost our job and like, couldn’t get one for a year because I am very risk averse, Corrie. I love like stability, and I love money and I love being able to make decisions from a point of abundance rather than scarcity. And so it did. It took, let’s say this point, it’s like 10 to 13 years into my career. So it was not a new grad. I had my student loans paid off. We had no debt other than our house. And my husband has a good job. He’s an accountant. And so we both are professionals. We’re in a really good place financially because we’re savers too like, we don’t have the super big house and like all the new cars and stuff. So as savers it felt like okay, we’ve been killing ourselves off like saving and working. My next big crazy goal, Corrie, was that like, I want to pay off this house, I just want to be completely debt free before I turned 40. And I kept like crunch every time I’m at work. I’m like crunching the numbers like, Okay, how many more years at Walgreens? How many extra shifts doing overtime? I felt like okay, I could do that in five years. But after I got on LinkedIn, it kind of ruined me seeing that like, but you can also make money other ways. So I just got to try this, like, can I maybe get there faster, or in a more fun way than like physically being at that retail store. While like, I don’t want to leave my kids, especially with COVID. It made it very apparent that like, white collar workers can grab their laptop and go home. Everyone else, like you’re on the frontlines, you’re a hero and like, I don’t want to be a hero. I want to be with my kids and earn money in a new way. Because I’m kind of jealous of all, like Utah. The point of view time in it’s called Silicon slopes, because there’s just like so much tech and software development that it feels like it’s in the air that like work in new ways, do cool things. And here I am, like an antiquated pharmacy job. So it felt like I just got to a point. I just got to try. I don’t have much to lose other than nothing. There’s always a job at big box stores.

Corrie Sanders  16:19

No, and that was really insightful, insightful. I love how you shared how much savings you guys had between you and your husband and the risk strategy that you had taken on. And not only some of your already accomplishments with your debt, but what were your debt goals long term? I think that that’s so important to outline prior to making a career transition, where there’s a lot of risk involved is knowing what the backup plan is, or how much time you have before that backup plan needs to be activated. So it sounds like you and your husband had a lot of healthy conversations prior to that jumping point in which you already had a proof of concept. 

Dr. Jamie Wilkey  16:51

We’re both savers and really like yes, since this is the Your Financial Pharmacist Podcast, like truly saving, saving saving gives you such a buffer. And I really think it’s kind of a secret sauce for succeeding in entrepreneurship is that you don’t like need your business to turn a profit the next day, you don’t need and are white knuckling it saying like, I have to have a paycheck by the end of this week. It becomes more fun and like a creative pursuit that’s like, this is a hobby that I’m going to figure out. But I’m also going to get paid from, too and it’s so different and so fun.

Corrie Sanders 17:25

And I’m sure that your clientele and people that you talk with can also tell when you’re coming from a place of abundance versus scarcity, as you said earlier, like having to make that next sale versus making the next sale when it fits into their timeline, not necessarily yours. It’s such a big difference. Yeah. So the next question I want to talk about is when you made the transition, so we talked about how you started transitioning into content creation, creation for pharmacogenomics for other pharmacists. When did that happen? You were consulting for how long? And then when did you notice on LinkedIn? Okay, this is something that other pharmacists are looking for. And I’m gonna start now doing this on the side, in addition to consulting, what did that look like?

Dr. Jamie Wilkey  18:05

Probably be like between three and six months. 

Corrie Sanders  18:07

Oh, wow. 

Dr. Jamie Wilkey  18:08

So it was still pretty fast. So it was still new ish. But I think that’s part of what made it work was like, I’m new with you. But I figured out the next three steps, and we’re doing this together, and I never wanted it to be like, I am the best. I know the way I am perfect. More like, here’s what I’ve learned, here’s general principles. Now, within this program, we’re all coming together. And we’re all precision pharmacists. And we’re all going to help each other and teach each other because there’s not only like one way to do something, what works for me in Utah may be different for someone in Arizona, and like we’re pooling knowledge and pooling resources, rather than, like, I must have everything figured out. Because I think that’s what stops a lot of pharmacists like, until I know everything and I have X amount of experience that no one will help me. In a way being vulnerable and being you and saying like, I hate retail, I gotta get out. And I’m passionate about precision medicine. So I’m doing this one way or another, like, makes it easier to jump on board because people can see themselves in you when you’re first starting.

Corrie Sanders 19:12

And I think that’s something I’ve always respected about you is the amount of transparency that you share with your audience and with the academy is, I’m not here to tell you I know every answer, but I’m here to tell you that I’m going to work through this with you. And I think that’s such a better business model than preaching you have all the answers. So I love that it’s so much more relatable with that transparency comes a lot of relationship and building abilities. But I just love the line that you said I’m here to learn with you and I’m here to learn alongside you and help you get to the same end goal. We have a similar goal in mind. So what did it and that was Arches, LLC is the LLC that you eventually started. What did Arches look like over time? So you start with just 11 minute video or 11 short videos, and then you started putting out more visual content, you started growing the audience? And did you eventually start growing employees? What did Arches evolve into over the next couple of years?

Dr. Jamie Wilkey  20:09

Yeah, so for the first year, it was just me. And then I hired my first VA – virtual assistant. Because being married to an accountant, I know all the details of like employees, and how complicated an employee could be. So I, I, we never did hire an employee, it was all contract work. And especially it was really just me, I hired one VA, it was a good learning experience for both of us. But then I found like my BFF VA, Alexa, she’s still like my best friend, six months later as a recommendation from a friend. And she and I just like tag teamed it and went full force ahead that she really was the one who ran the company. And I got to like, be the face of it and provide the content. And she did all the back end logistics that take a lot of time. And I’m not a detail oriented person. And so it worked really well. And hiring people from the Philippines are the best because they have an amazing grasp of English. They’re such hard workers. And they’re at a price point that new business owners can afford rather than someone in the United States. And I am a little afraid for the US workforce, because everyone I’ve worked with from the Philippines is like just such an incredible human and turned into a good friend that like, it was a great way to start hiring. So it was me and Alexa, it originally started with like, just pace yourself videos of like, what else do you want, I’ll create this video. And then we created a private group on Facebook. So we had a private Facebook page. And that way, we’re like talking to each other every day. And then we’d have live weekly calls, every week, we would learn something else or have like a guest come in and speak on something that was adjacent that I wasn’t an expert in, like nutrigenomics, isn’t amazing how nutrition is affected by your genetics and have like nutrigenomics speakers and lamps come in. And so I recorded all of those and added it to the course. So  by the end of two years, there’s more than 70 hours of material in there. Wow. Which was huge. But it was also really awesome. Because it felt really comprehensive to understand like how to start a business, how to work with a lab, and giving people like labs themselves to work with and how to understand state rules and regulations. And then we started creating like documents and templates, like, here’s a whole bunch of legal forms, you’re probably going to need to start. Don’t hire an attorney for $6,000, like I had to do. Here’s a good base baseline to start with and learn that like maybe legal advice can help tweak it rather than everyone starting from scratch. So we started like pooling, like what people needed and created group resources as well. That was really fun. 

 

Corrie Sanders 22:44

That’s amazing. That’s amazing. It’s worth joining the academy just to save on the legal. At what point did you start considering selling the business? So I think that this is maybe something that you haven’t discussed on a podcast just yet. So I’m excited to dive into this. But how long had you had Arches LLC, to where you hit a certain inflection point where you’re like, wow, this is now something that I can consider selling? This is a worthwhile brand. When did that come into conversation? And who brought that to your attention? Or did you bring that to the attention of others? I want to highlight on a couple of things that you’ve said, because I think these are so valuable to the listener. And I know that these things are not generally taught in pharmacy school. So you said I am just a scrappy starter, I like to start and build things. One, definitely not taught in pharmacy school. And then maturing and scaling of a business. Also not taught in pharmacy school. Two very, very different skill sets. But you also said, you know, we leaned into mentors into resources outside of healthcare, which a lot of pharmacists we’re just so siloed into our own little bubbles, our pharmacy bubbles. I think it’s important to view healthcare and view your services through the lens of someone who is not involved in health care at all. And it sounds like that was really instrumental, especially at this building and scaling and selling portion of your business, it would be hard to find a pharmacist, I think that was so successful. But I love how you took on the lens of you know, I’m going to use this as a an internship into how to build businesses, because that will be a useful skill set, I’m sure for you in the future once you decide what your next steps are. So throughout this selling and building process, you had these two gentlemen who it sounds like you met through different networks. Who else had your best interest in mind? So did you, your husband’s an accountant, but what other resources did you use to make sure that you as the seller, were doing your due diligence and your homework and this was going to be something that was beneficial not only to your academy, but to you as well? 

Dr. Jamie Wilkey  23:19

Yeah, so it was two years in two years in, I felt like I was working with a mentor who was helping me with like webinars and how to sell and I he wasn’t actually like a person who did that, he runs a company similar to mine, except it’s for finances. And I just met him through a friend. And so he didn’t, I was like, Oh my gosh, teach me how to apply this to my program. But he wasn’t like, I’m a guy who teaches webinars. I was like, No, I saw what you did teach me how to do how to do it. So it was really cool. And after that, he just said like, Would you ever consider selling this? Because what you have is such a smooth running machine. Would you ever consider selling it? And at first I was like, No, this is my baby. I love it. But then after planting that seed, and over the next couple of months seeing that like oh man like these students are doing so well. They’re outgrowing me, because I can’t keep seeing patients, growing my own practice and doing this own business they’re two. Although it’s the same topic, two very different businesses that it felt like it’s probably the most responsible thing for this group to bring in scalable leadership because I’m a very scrappy starter, Corrie, I love like starting things and building from scratch, but I don’t like maturing things and scaling. I’ve learned that about myself. I don’t even like working with teams very much. Because ultimately, so it’s me and Alexa, and then we hired a couple of the students to help with marketing and to help like nurture the relationships in there, which was awesome, but I also found myself like, I just don’t like teams, I just want to build my own thing. You know, and so that combination of seeing my personality characteristics come through and the sustainability of what I had, and wanting to like serve these people best rather than keeping it as like my pride, like, No, this is my baby, I’m gonna keep it. I really want to do what’s best for this group. And so I told him, I was like, I don’t know how to sell a company, who do I talk to? And so he introduced me to someone in Utah, who buys and sells companies. And he was awesome, turned into a really good friend. And he helped me list the company and talk to multiple buyers and sellers. Well, I’m the seller, multiple buyers. And it actually turned out kind of funny, because right before we had a buyer who was interested and was sending a letter of intent, and he’s like, Actually, can I just buy it with my friend, and we’ll run it together. Because I’ve seen the books like I love this, can we just run it together? I was like, Cool, I’m down with that, I still want to like, learn from you and hang with this group a little bit. And so we did it. And so we sold it. And we got a third of the company like an ownership. And it was really cool to work with two people outside of health care who sure have a lot of experience in scaling companies and multimillion dollar companies. And so I consider it like an internship into like, how business is done, and how to like, really help this group and scale it in a more sustainable way than like, me just trying to like Google and figure out like, Okay, how do I do this next.

Dr. Jamie Wilkey  27:45

My husband as a CPA is really good. Don’t underestimate accountants, I think they, you can use one instead of an attorney for most business questions, especially like reading contracts, and understanding like, if you’re getting your fair share accountants, oh, my gosh. Pro tip be married to an accountant, it as an entrepreneur, like it makes your life so much easier. And unless they give you the answer, you don’t want to hear! So I had him and then I did hire an attorney to help like, broker the deal and, and make sure everything looked good. But it’s I don’t know, I’m a very stress free person. And so it just felt right. And I was like, Yeah, let’s just, let’s just do it. So it was great, pretty simple and easy. I think it took like, two weeks from start to finish from like an offer to close. 

Corrie Sanders 28:47

So did you have a certain price point in mind? Was that something that that team brought to you? Is that something that outside evaluators have brought to you? Where did the price point come into mind? And then how did you guys if you don’t mind me asking divvy up ownership of the company? 

Dr. Jamie Wilkey  29:01

So the attorney I was working with helped navigate the price point. And my husband did his own math too, and was like yep, that seems very fair. So I got a six figure payout for selling my company which felt incredibly good as well as I got to keep the cash from the company which I’d saved up a ton of into too and then we just turned we created a new entity and all three of us owned it equally and then moved to the company to that entity so as a separate entity, so I still own Arches Health as my company I just run it under a different name now.

Corrie Sanders 29:37

Got it, got it. And so what are your responsibilities with this new company? So I’m assuming that’s Wealthy White Coat is what this has evolved into. What day to day responsibilities do you have with Wealthy White Coat or when you sold the company that was a clean slate and you are now free to roam and do something completely different?

Dr. Jamie Wilkey  29:54

Well, it was an evolution. So that was a year ago, we divvied it up 30,30,30 And then this January, February, I sold my share. So now they’re running it themselves. So over the course of the year, I was still like the one talking to the students and like keeping that relationship up. And they were the ones helping put in systems and to scale and to find like, partners and different income streams. Because all this time it’s, I’ve been through like one income stream like year long membership, that is it. And so they’re helping diversify different price points and ways to enter, and how to, you know, scale and bring more resources. So I had the fun part of like, being able to just keep doing what I was doing and like, have the conversations help people and keep giving them resources that they needed. So it was just fun.

Corrie Sanders 30:49

So still being the face of the company to some extent, managing the client relations. Okay, that’s interesting. 

Dr. Jamie Wilkey  30:54

Because those pharmacists are so great, I still like they’re just the best.

Corrie Sanders 31:01

You’re like, those are my babies. So this is my baby, and you have a special connection with each of them. So that’s easy to understand. And Jamie, any big lessons along the way? So we’ve covered a pretty extensive amount of ground in your professional career to this point, we’ve talked about your transition from retail to consulting, to creating something that can be bought and sold by other pharmacists, and then ultimately selling that business. Any big lessons learned along the way or big takeaways that come to top of mind when you’re thinking about an audience of pharmacy entrepreneurs, and I’m sure a lot of them want to get to this point of success. Any thoughts or any lessons that you think are worth sharing? 

Dr. Jamie Wilkey  31:40

Yes, two! One is just start, just do the thing. Put yourself out there, start solving a problem in the world and don’t overthink it, like, put your energy into action. I know our professional is so good at like overthinking and being perfect. And trying to like get all the education so that we’re the perfect person to help but like just helping and bringing your why you’re helping set you apart from anyone because everyone else is learning, learning, learning, stressing writing a plan. And if you’re out there doing you’re gonna run circles around people, so do, do, do. And secondly, I would say strongly I love digital businesses and online businesses, because there’s just not the risk there is with a cash intensive business like opening a pharmacy, you have to have the building, you have to have the products, you have to have the staff, you have to have the insurance, like the startup cost is half a million dollars, at least versus like a digital business, something you can do with just you and your laptop. You can start I think I funded myself $2,500 from my own checking account to start, and I’ve never had to like, put money back in because it’s all been profitable from there. There’s just no risk. And it’s a lot of reward. And even if it and don’t think of it in terms of like, will this win or lose? Will I succeed? Or is this a waste of my time think of it as like, I’m learning how to be relevant in today’s world, because it’s very different than anything in the past, especially with pharmacy and those who can adapt and like meet the needs of the world in a new way. You don’t have to have anyone’s permission, go do it. And it’s just really fun. And it’s not a risk. I feel like it’s riskier just to stay in your job with no other revenue options than to like, build something on the side a few hours a week and think in terms of years and decades rather than needing a quick buck tomorrow.

Corrie Sanders 33:46

I think that’s really valuable insight. And I completely agree with you, I think that the way that pharmacy is heading, it’s going to bode well for those that think outside the box. And that take on additional business ideas or opportunities that really leverage our clinical skill set. Because I just feel very strongly with the development of technology, that pharmacy is going to look very different in 10 years. So just starting and doing and cutting down on the Netflix and exchanging time. Outside I feel like the payoffs are really there. So Jamie, what do you see next for you? Did you when you sold this business? Did you have another idea in mind? Has that started coming to fruition? Or are you just really living in the moment and taking in the fact that you’ve built a successful business and been able to sell it at a price point that gives you some personal capital to do what you want what is next for you on the horizon?

Dr. Jamie Wilkey  34:43

So I’m gonna have the best summer of my life this summer with my kids and work very minimally and just really enjoy what I’ve built. I’ve always I’m such a high achiever and like always wanting to build the next thing and go, go go but I’m intentionally stepping back and like I just want to hang out with my kids and enjoy my garden and be outside all day, because I love being outside. I’m going to do that for this season. But then Corrie, this fall, my youngest goes to first grade. So for the first time in 13 years, all of my children will be at school all day. And there’s not like this huge interruption with like, right now he’s in half day kindergarten. So like, my whole day is broken up, I’m gonna focus and I want to build something big and awesome that I can really like sink my teeth into and like, be in it for the long run for pharmacy. And I’m actually really interested in communities, I feel like communities are the next. Not the next big thing, but like the next really effective way people learn and grow and change. As someone who’s built online courses, I know online courses are awesome, but almost no one finishes them. And it’s very up to like the person who’s doing it their impetus to finish. And I’m so intrigued with communities and bringing people together in like a private place that helps them grow and support each other because we’re all humans, and we just need connections with each other. And I don’t know, I’m, I’m figuring that out. But it’s gonna be something with a community and it’s gonna be awesome, Corrie.

Corrie Sanders 36:18

Yeah, I think that that it’s very natural to want human connection and human support. And I you are placed in a perfect position as someone who’s built a pharmacy community and a very niche area of what is that community look like and what worked well, and what didn’t work well, and being able to build off that I think will be a very successful starting point for you. So I’m excited to see where that goes. 

Dr. Jamie Wilkey  36:38

Well ,even if it’s not, it’s just going to be fun. Like, that’s how we figure it out. Like, and I almost want an element like, I need to doubt it’s going to work to do it anyway. Because if we you can’t wait until something feels like okay, this is absolutely a slam dunk, I think you have to have an element of like, is this more than I can chew? Is this a little too ambitious to be the right size of project for me or for you for anyone that like, if it feels so easy, then it’s, it’s, it’s probably not right for you like a little bit of growth and stretching and like that scariness of like, Oh, could I really do this is, is good for us and part of the thrill of pushing ourself.

 

Corrie Sanders 37:23

Jamie, do you think that that’s a characteristic that you always had? Or do you think that wanting to lean into growth and personal development was something that you realized is a priority once you took the transition into being an entrepreneur, because I’m thinking of the average pharmacist who is going to hear that and be like, I do not want that. I want something that’s a slam dunk, I want something that I know is going to be something that I can count on every month. I feel like pharmacists are just very risk averse in general. So do you feel like that’s always been in your nature? Or do you think that now you’ve had a taste of it? That’s what you want to do. And that’s part of your higher purpose and bigger purpose?

Dr. Jamie Wilkey  37:58

Well, I’m an oldest daughter, so I feel like it’s like baked into who I am. But also like seeing, really seeing what it’s like to earn money yourself, and how much you can earn and how consistent it can be that like, I just can’t go back to a job that’s out of my control. Again, like because I love not having risk. And I don’t feel like what I do is risky, it just takes time. So unless Netflix for me, it feels like the ultimate long term strategy that almost no one else is going to do because it takes work and a job is more comfortable. So like I I strongly believe I am like the least risky person. But I have a long timeline and willing to experiment because I know that like this is what it takes to succeed is like trying and being in public and doing in public. And most pharmacists don’t dare do that. It’s like the scariest thing to say, like, tell the world what you’re building. And I’m working with a couple of one on one clients right now. And that’s where some of them are at the point like okay, you’ve built your business, and I need you to create a social media post, just like on Facebook or Instagram, wherever you are, and just tell people what you’ve built. So they can celebrate with you. You’re not asking for like clients yet. You’re just saying like, Hey, I started a business like go female power. They won’t do it, Corrie! They’re like, oh my gosh, no, no, I’d rather just teach about diabetes than say I have a business because that feels salesy and like, I don’t want people to see me like, well, you have to be able to present yourself online to help people and it’s not salesy.

Corrie Sanders  38:21

Yes. And it’s in the world of digital digital business this is par for the course at this point.

Dr. Jamie Wilkey  39:45

Yeah. It’s par for the course!

Corrie Sanders 39:48

And I had a friend actually summarize something for me at one point, which is why I started looking into the transition of being an entrepreneur and working for myself as well. He does very well in something that’s not healthcare related, but He’s rewarded for how hard he works. And he told me as a high performer and a high achiever, I will never be in a salaried position because it would take away a lot of my drive. And I feel like when I heard that it was a lightbulb in my head of, I’m working so hard, and I’m not going to go anywhere, and a percentage increase of my income in a substantial amount of time. And so for me, that was such a lightbulb moment. And I think that’s kind of summarized by what you said is that I now that I make money for myself, and I know what that tastes like. That’s how I want to keep my income for years to come. So I also one of my last questions, Jamie is what other streams of income have you leaned into at this point in time? So I know that you have teaching experience, it sounds like you still have some coaching going on? Are you keeping your hands busy with anything else, aside from the pharmacogenomics business and Wealthy White Coat? 

Dr. Jamie Wilkey  40:47

So I have a couple streams of income that are pretty fun that I’ve built, kind of for myself, that is awesome that we hear about recurring revenue. And I’m like, Oh, I did that a few years ago. So now I get to enjoy it. So a couple of ways I earn money. Alright, I do have some one on one people that I work with that, like, have found me through through LinkedIn, and like we’ve just jivved, so I’m helping them one-on-one. It’s way less intensive than like, a full program, but it’s really fun and energizing for me. And for them. I also teach for the University of Florida, they have me help, help review, update their curriculum and proctor some of their courses within the precision medicine program in their school of pharmacy, which is awesome, it’s so fun. And my old boss, who he used to work at Walgreens. Now he works at the Student Health Center at the local college here, he asked if I would come Thursday afternoons from like two to 6pm to help fill in while he goes to choir practice. And I was like, You know what, I actually let my license lapse. So let’s see what it’s like to be a pharmacist and like, get a steady paycheck again. So I’ve actually started doing that again, just like for the fun of it. And it’s been really cool Corrie to have like W2 income and my own income all mixed together. That because there really is something to say about a job and like that you can clock in and clock out and earn a good salary. pharmacists have a good salary. And for me, I kind of ebb and flow with employment that I like like it, but then I can earn so much more myself. But then just that ease of like clocking in and out. So it’s been kind of fun to go back and forth. Because first I swore off pharmacy like I’ve done and now like, you know what, this is actually pretty fun in this environment with like these cute college students who just need birth control, Adderall, and antibiotics like, I could do this. So those are the main streams I have. I also do some advising and speaking but that’s anyway.

Corrie Sanders  42:44

But the underlying thing is that one, you can continue to pivot as a pharmacy entrepreneur. So you let your license lapse, who cares, you can go back and get it. And it’s not a huge deal. If you want to go back to something that you’ve known in the past with the W2 job, but to when you describe all these things, you’re saying it’s so fun, every single job you’ve taken on is so fun. And I think that it gets lost in this traditional education wheel where we go from undergrad to pharmacy school, to residency to certificates to additional training all these things you just continue on in this wheel. And it’s so much of it is performance based that you lose touch with why we really went into pharmacy, at least that’s how I feel is I got to a certain point where I just looked back and I was like, wow, I’ve done everything right. But it still feels wrong. And that is scary to me. And so I love that you’re at a point now where every job you’re describing, say it’s energizing for me, it’s fun, and that’s what ultimately keeps you happy and working overtime is that it’s this cliche sentiment where if you’re having fun, you never work a day in your life, totally get it. But that’s the freedom that you’ve given yourself is that work should be fun, it should be an energizing part of your life, not something that drains you for 40 hours a week. So I love hearing that you’re at that at that point. And I’ve got one more question and then I’ll ask where people can find you if they want to get in touch with you. But my last question is, what would you say to an aspiring pharmacy entrepreneur? So we shared those two lessons earlier of, you know, just starting and keeping moving. But if you’re sitting at the point of contemplating an idea within pharmacy practice and looking at something that’s in a non traditional setting, anything specific that you would share with that pharmacist?

Dr. Jamie Wilkey  44:25

I would say just get vocal and get online because you will stand out especially if you’re doing anything within any realm of health care, health care people are silent stalkers and scrollers. So if you have a voice and are consistent, you will stand out and you people will attract opportunities to you. And so the table start flipping instead of you like reaching out like Will anyone work with me? Will anyone want me? If you consistently stick to a topic and teach on it and just own it, people start coming out of the woodwork for you. And it’s just the best feeling that you don’t have to muscle your way into your own business, you find that like, just talk about something, help someone. And more opportunities come to you that like, oh, wow, I can work for this person or this person wants to hire me or like, it all comes together if you’re willing to like stand up and stand out, because few people are willing to do it. And so really like, that’s what magnetizes people to you, and get you out of this weird rat race of like applying to hundreds of jobs and getting more letters after your name, to feel like you’re the best candidate, don’t play that game. It’s an antiquated game, and you’re gonna get a position that you don’t want. And so even within entrepreneurship, like being willing to stand out, because you gotta stand out to be an entrepreneurship, and so just practice talking online every day, it might scare you to death, but really like that life skill, if you can get the hang of it. Like the right people will find you the world is your oyster. And just think of it as a skill and not as a personality trait that you either can or can’t do, because everything is learnable.

Corrie Sanders  46:01

I love that. Well, Jamie, this has been so great. I feel like we’ve covered a lot of ground. And you’ve done so much in the past decade that I think we broke it down into chunks that will be easily absorbed by our listeners. And this is coated with lots of different lessons. So thank you for being so vulnerable and transparent. You’ve been so gracious with your time and you do that online so well. Where can people find you if they want to learn more about what you’re doing? And about what you’ve done in the past or reach out to you independently? What’s the easiest way for our listeners to get in contact with you?

Dr. Jamie Wilkey  46:29

Oh, just on LinkedIn. That’s like, what social media I use. I love LinkedIn. You should be on LinkedIn. If you’re not, create an account. It’s the best thing you can do for your career. Find me there Jamie Wilkey LinkedIn, send me a DM I’ll talk to you. It’ll be fun. 

Corrie Sanders  46:45

That sounds great. Thank you again, Jamie Wilkie for being here. Congratulations on all your recent success. And we’re excited to see where you go in the next couple of years and even long term seeing where you end up.

Dr. Jamie Wilkey  46:57

 You too, Corrie! Thanks!

Tim Ulbrich  47:00

[DISCLAIMER] As we conclude this week’s podcast and important reminder that the content on this show is provided to you for informational purposes only and is not intended to provide and should not be relied on for investment or any other advice. Information in the podcast and corresponding materials should not be construed as a solicitation or offer to buy or sell any investment or related financial products. We urge listeners to consult with a financial advisor with respect to any investment. Furthermore, the information contained in our archive newsletters, blog posts and podcasts is not updated and may not be accurate at the time you listen to it on the podcast. Opinions and analyses expressed herein are solely those of your financial pharmacists unless otherwise noted, and constitute judgments as of the dates publish such information may contain forward looking statements, which are not intended to be guarantees of future events. Actual results could differ materially from those anticipated in the forward looking statements. For more information, please visit yourfinancialpharmacist.com/disclaimer. Thank you again for your support of the Your Financial Pharmacist Podcast. Have a great rest of your week.

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YFP 352: Pharmacy Innovators with Kelley Carlstrom, PharmD, BCOP


In another episode of the Pharmacy Innovator series, Dr. Kelley Carlstrom, CEO and founder of KelleyCPharmD, discusses entrepreneurship in oncology pharmacy.

Episode Summary

On this episode, we have another segment of the YFP Podcast’s Pharmacy Innovator series! Hosted by Corrie Sanders, PharmD, this series is tailored for pharmacists venturing into entrepreneurship, featuring stories and strategies for aspiring pharmacy entrepreneurs.  

This week, we delve into the dynamic world of entrepreneurship within oncology pharmacy with Dr. Kelley Carlstrom. Kelley is a board-certified oncology pharmacist and CEO and founder of KelleyCPharmD, which addresses crucial gaps in clinical oncology training. Dr. Carlstrom shares her experiences working in traditional and non-traditional settings, healthcare technology, insights on her transition from employee to entrepreneur, her evolving business model, and opportunities in oncology for pharmacists. Kelley also discusses how to monetize your expertise and the value of communities when starting a business.

About Today’s Guest

Kelley Carlstrom is the CEO and founder of KelleyCPharmD, an education company that fills the considerable gap in clinical oncology training. She is passionate about democratizing oncology pharmacy education and increasing accessibility and inclusion through her unique L.E.A.R.N Oncology Method.

Kelley received her Doctor of Pharmacy from The University of Colorado and completed post-graduate residency training at Beth Israel Deaconess Medical Center and Dana-Farber Cancer Institute in Boston, MA. 

She is a board-certified oncology pharmacist that has worked in a variety of traditional and non-traditional settings including at large academic and small community cancer centers, as a consultant for a large electronic medical record implementation, and in the healthcare technology space helping create digital products for oncology clinicians and patients. 

Kelley is also a prolific content creator, sharing clinical and motivational pearls about oncology. She is part of the LinkedIn Top Voices program, an invitation-only program that recognizes and celebrates the most influential and engaging professionals on LinkedIn.

Key Points from the Episode

  • Entrepreneurship pathway in oncology pharmacy with Dr. Kelley Carlstrom. [0:00]
  • Career transition and business ideas for pharmacists. [2:34]
  • Starting a business in oncology and program design. [6:24]
  • Building a successful oncology pharmacy business model. [12:27]
  • Transitioning from consulting to entrepreneurship with a pharmacist. [18:00]
  • Leveraging clinical skills for business growth. [23:40]
  • LinkedIn usage and its impact on pharmacy businesses. [28:37]
  • Oncology pharmacy roles and opportunities. [36:07]
  • Oncology pharmacy training and business model. [42:27]
  • Entrepreneurship and decision-making with KelleyCPharmD. [49:35]

Episode Highlights

“You know, once you have a problem, it’s great. But then you have to figure out what’s the best way to solve it both for the both for the customer and for you. Like you don’t want to build a business that you don’t want to run.” – Kelley Carlstrom [7:44]

“So I think when the number one thing I would encourage pharmacists to do is to connect with people that are interesting to them, not just you know, other pharmacists.” -Kelley Carlstrom [30:20]

“When I got into entrepreneurship, I realized you need to make decisions very quickly. And if you’re always second guessing yourself, it’s not you’re you’re not going to be successful.” -Kelley Carlstrom [48:11]

“There are no bad decisions in entrepreneurship. It’s just you have to get off of the table and start walking and start doing things. And that’s how you learn.” – Kelley Carlstrom [48:55]

Links Mentioned in Today’s Episode

Episode Transcript

Corrie Sanders  00:00

Hi YFP community, Corrie Sanders here, host of the Pharmacy Innovator segment of the YFP Podcast. Pharmacy Innovators is designed for pharmacists navigating the entrepreneurial journey. In this series we feature stories and strategies that help guide current and aspiring pharmacy entrepreneurs. Today we have Dr. Kelley Carlstrom, known on social media as the oncology pharmacist. Kelley is the CEO and founder of Kelley C PharmD, an education company that fills a considerable gap in Clinical Oncology training. Dr. Carlstrom is a board certified oncology pharmacist that has worked in a variety of traditional and non traditional settings. This includes a large academic medical center, small community cancer centers, and then the healthcare technology and startup space. Kelley is also a prolific content creator and was recently invited to be part of the LinkedIn top voices team, an invitation only program that recognizes and celebrates the most influential and engaging professionals on LinkedIn. Dr. Carlstrom is a returning guest the podcast and was featured in August of 2021 on episode 217. We will link to that episode in the show notes as it provides great detail about Kelley’s background and pharmacy journey. Today we speak to Kelley about the timing for her jump from employee to entrepreneur and dive into her unique business model how her business has evolved over time, and opportunities in oncology for both Kelley and the pharmacy profession as a whole. Kelley share some great lessons surrounding monetization of her expertise as an oncology pharmacist, to include the value of various communities and reflections on decision making both inside and outside of clinical practice. Now that we’ve set the stage, let’s dive into today’s main event. Our incredible guest, Dr. Kelley Carlstrom. Kelly, welcome back to the podcast. It’s great to have you.

Kelley Carlstrom  01:46

Thank you so much. I’m excited to chat again.

Corrie Sanders  01:49

Well, I know that you and Tim recorded in August of 2021. And during that time, you guys did a great job of really diving into your educational background, your pharmacy career path, what we want to really dive into today is that entrepreneurship pathway, and what exactly that looked like for you when that started in your career. And we’ll get into some details about your mindset and growth. So let’s start with really diving in to the consulting portion of your career. Before that you were in a large academic medical center, you were in an outpatient oncology clinic, and then you transitioned into consulting. So let’s talk about that consulting. How did you find that job? What important mindset shifts happened during that job? And how did that ultimately set you up for success with where you are now?

Kelley Carlstrom  02:34

Yeah, I love talking about this transition, because it was completely unexpected. In my career, I thought that I would be in a clinical practice role my entire career, you know, I spent a decade training in school and in residency to get that type of role I was in, and then all of a sudden, I was I was entertaining, moving out of that role. And I really had a lot of doubts and a lot of conversations with myself during that time about whether I really wanted to do that. And what it came down to was me kind of thinking through what’s the worst that could happen. You know, it sounded like a really interesting opportunity, this consulting. And being in clinical practice was kind of the safe bet. Like I knew I would always have a job that would be very, very comfortable. And consulting was a complete black box. I knew nothing about it. I didn’t really know what they were hiring me to do, which was a Cerner implementation, I had always worked with Epic in the hospitals I worked at. So it was very scary. And I just decided to jump in and see what doors it opened. And it opened a lot of doors both. From a job perspective, and like networking perspective, but also a lot of doors kind of, for me personally, kind of my mindset, how I thought about how I thought about where my career would be, because when I first started consulting, you know, they were paying me very well. And I didn’t, I had never seen a pharmacist in that type of role where I was there, essentially, for the knowledge I had. I wasn’t doing any of the building in the EMR. They had a whole team of analysts that were building, they were hiring me as that clinician, that liaison between their clinical end users, their doctors, nurses, pharmacists, and their Cerner builders, they needed somebody in between to kind of talk both languages. And that was really the first time I’d heard about that role. And that that led me to see like, man, there’s a lot of skills pharmacists have that we don’t talk about, we don’t recognize, we don’t market. And that’s that’s what really opened my eyes to thinking, oh, there’s a lot more out here that I could, that I could dive into. And so that’s how my business ideas kind of got started. I started having a whole bunch of ideas about how how else I could solve problems besides this kind of one specific problem I was solving during my consulting contract. And over time, I just started to iterate on that and lean into it. And it’s been a very interesting journey.

Corrie Sanders  05:06

Yeah, it’s great to hear you say that. Pharmacists aren’t very, don’t realize maybe some of the clinical or some of the skills that we had outside of our clinical training and our knowledge. And it really takes seeing the profession through a different lens to maybe bring that into fruition, and shine a light on some of the skills that we have that have nothing to do with clinical practice. But really what role we play in a team based care model, whether that’s from, you know, an electronic EMR perspective, or whether that’s from a direct patient care perspective. So I love that you highlighted that.

And then Kelley, let’s talk about how the company that you have now started to build off of that consulting practice. So you said you started getting some ideas for your company. What did that look like? Did you have people coming to you with specific questions? Were you getting questions from the company itself about oncology? How did the idea for your business really set a seed during that time?

Kelley Carlstrom  06:04

I was getting a lot of questions on LinkedIn for years where I’ve been active for years, but I honestly wasn’t paying that close attention, which is funny now that I look at it in hindsight. You know, you don’t pay attention until you start paying attention, right? And then the light bulb goes off. And you’re like, Man, why didn’t I think about this years ago? But I had a lot of ideas about about starting a business. You know, it was I had stumbled into a couple podcasts, a couple heard of people heard a couple of people talking about entrepreneurship. And I’m like, Okay, that sounds interesting. But I didn’t really there. This was kind of the beginning of the, of the pharmacy entrepreneur, kind of wave, if you will. And so there wasn’t a lot of people talking about it. So I had a couple ideas that were that were ruminating in my brain. But just all of a sudden, one day, I was answering a LinkedIn message. And everybody asked me the same question on LinkedIn, which was, hey, I’m new to oncology. You talk a lot about oncology on LinkedIn, can you point me to somewhere where I can learn it? And I was like, and I always I got this question so much, I had a copy, paste kind of ready to go of like, five resources that I send to everybody. And just one day, and I’m like, I’ve been answering the same question for a long time. Obviously, there’s a gap here, these people are not residency trained, they’re not going to go back to do residency. They’re working in cancer centers, taking care of cancer patients. And they should be, you know, they want to be better. And they should be supported in this. And I’m like, Alright, I’ve got the training, got the knowledge, how could I help them do this? And that that kind of started started the flow of of a million ideas. You know, once you have a problem, it’s great. But then you have to figure out what’s the best way to solve it both for the both for the customer and for you. Like you don’t want to build a business that you don’t want to run. Right? So I spent a lot of time at the beginning trying to figure out how the heck am I going to do this? Because oncology is giant.It’s not like where you can like set it and forget it, I’ll record a couple of videos and sell that and people will learn oncology. No, we get new drugs approved practically every week. It’s a it’s an ongoing thing. So it took a lot of design upfront.

Corrie Sanders  08:19

And let’s talk about that design. So when you touched base with Tim, it was almost three years ago now. And you were just about to launch the ELO program, which is enjoy learning oncology. So I know that that was going to be your first program within your business. How has that developed? What did that look like when you first put that out? And then ultimately, where are you today with the services and the products that you offer?

Kelley Carlstrom  08:46

Yeah, when I talked to him, I can’t believe it’s been three years – I feel I feel like I’m my mother when I say where does the time go? It goes by so fast. But I remember when I talked with Tim, I was at I was I had just finished my pilot version of my program. So when I had sold the pilot, I had reached out to the the people on my email list that I had expressed interest and I said, Hey, I’m gonna build this thing. It’s not built yet. I’m gonna build this plane as we’re flying it. And I had eight pharmacists that raised their hand that said, Yep, well, we’ll buy into this program, even though you have nothing built Kelley. I literally was building it as they were going through the content. And I took their feedback. And I took the lessons learned from that and kind of made changes and made iterations to it. And that’s kind of when I talked to Tim was when the the first official iteration was was rolling out. And it’s pretty much been the same from a structure perspective since then. So I’m going into the fourth year of that program. And it’s been when I think about the structure, you know, for pharmacists that are thinking about starting something, I really spend time take the time to spend time to really think about how you’re going to format the services that you offer. And one, you obviously want to think about it from the client perspective, like, how is the is the service that you’re offering, or the product you’re offering going to best suit the customer? But also, from your perspective. How are you going to design it? So, one, it doesn’t take up all of your day, because as a business owner, you actually have to run the business, which is, sounds like logical, right? But at the beginning, you don’t really think about how many kind of back end, if you will, things there are, you know, not just kind of bookkeeping, like the standard things. But also, marketing takes up a big chunk of my time and relationship building and just client support, customer success, things like that, like they, that takes a lot of time. So when I was building the program, I really thought about one, one challenge I have is oncology is rapidly changing. So I had to figure out how am I going to keep up with this in terms of content? And then two is, am I who’s going to do it? Is it me, or am I going to get other people to do it. And so I settled on a model where I hire other expert pharmacists to support the lesson content. So at any given time, I have 24 expert oncology pharmacists that are in my program, because I have 24 lessons. And they’re the ones that are reviewing the content, kind of making sure it’s updated. They’re the ones that are supporting my clients with clinical questions. And that takes that pressure off of me. But it also frees me up to do the operation side behind it, you know, I need to find those experts, I need to get them the content to review, I need to review their content, because the program is through my lens, it’s my kind of IP. And so just because an expert says we should include something doesn’t mean I necessarily include it, it’s just, you know, I know my customers very well I know what stage they’re at. And so I everything has to kind of filter through what the what the lenses of my client and my particular program. So when you’re designing your your business and your offers, I think it’s really important to think about all those different steps and not get bogged down in the really fun kind of sexy things at the beginning, which is like, Oh, I’m gonna, I’m gonna offer something for sale, it’s like, well, you have to, you have to really think thoughtfully about it and not not kind of box yourself in.

Corrie Sanders  12:27

And I want to highlight a couple of things that you said, especially at the beginning there about one, you had a very small cohort to start. You at eight pharmacists. And you were learning as you said, you were building the plane while you’re flying it, I think that that is instrumental to, it does not have to be a perfect business model. And it’s not going to be a perfect business model. And it is going to evolve over the course of time. So just getting started and realizing that yes, there’s going to be so many modifications and iterations of different things along the way. But all you really need is that small cohort or client base to launch yourself and to figure out what you need and the feedback and the evolution of a business. So I think that that’s really important to hold on is that it is going to not be perfect from the start. And you’re not going to have 100% market share or analysis from the second that you started your own company that will evolve over time. So let’s explain that that business model a little more just because I want listeners to really understand how valuable the business model that you’ve built is. And I think you’ve done such a great job. I mean, honestly, you are one of the pharmacy pioneers and really monetizing your clinical expertise. So you have these programs, and they’re sold directly to pharmacists that are practicing oncology. And how do they buy into that? Are they buying into each lesson individually? Are they buying into packages? Have you tiered them over time? Has that changed over time? What is ultimately the product that the consumer is buying?

Kelley Carlstrom  13:56

Yeah, great question. I have a essentially, I have a signature program, and I have a couple tiers to it. But I have one kind of main tier, one main offer that I want to sell. And the reason I want to sell it, it’s called my ELO Collaborative. The reason I want to sell it is because I know pharmacists get the best benefit from that particular program. When I was for and that’s that’s the one I’ve been building since my since my beta, my pilot project. And when I started selling it, I got people that would reach out to me and say, Hey, I don’t I don’t want this big program. I just want to do the content. And I’ll go through it on my own. And so I do have like a DIY path where people can access the program content, but they can’t access the experts in the program where which is where you can ask questions and get support and kind of hear, hear the experts talk through those real world nuances which are so important in oncology. And so that came about because people were asking the market was literally he asking me to sell them something. So that’s great when that happens, but I think you really do also need to know, how do you get your customers the best outcome, because at the end of the day, if they’re buying into your program or service, and they’re not getting an outcome, they’re not going to talk about you, you’re not going to have that word of mouth, which you do need and is beneficial in any type of business. So I think really, really honing in on on what that offer is. Because if you have a lot of offers, it’s hard to focus on one particular one. So I do have tiers to my main offer. And then over time, I’ve, I’ve considered other kind of smaller offers that I’m always kind of experimenting with, which I think is a really important part of entrepreneurship is experimentation, which I didn’t really understand. At the beginning, I wish I had done more of it initially. It’s easy to get kind of stuck in, like, Oh, this is what so and so guru says, or this is what some other entrepreneur’s doing, I’m going to I’m going to do it exactly for my business. But that’s our businesses, everybody, every business is different, particularly healthcare, clinician based businesses, I have found are very different, like marketing tactics don’t work the same as they do for, you know, other types of businesses. So I think experimentation is really important. But so I’ve got that name program, I’ve got tiers to that program, I also have some individual courses that I’m now starting to sell, I’m actually rolling those out now. And I also do, I also offer like one-to-one mentorship matching. So pharmacists that want to work one-to-one with an experienced oncology pharmacist, kind of like a preceptor and a residency where you can talk with them about maybe a QI project, or maybe you want to change roles, and you need to create a case presentation to present at an interview and you want some help with that. I also do some matching with things like that, but at the core of my business is this ELO collaborative program. That’s what I’m known for. And I help I help pharmacists that are working in oncology today, develop their baseline knowledge, and that’s a very clear kind of avatar or, or target client as well, you know. When I started, I was pretty broad. And I included people that were interested in oncology. But that is challenging, because if you’re not working in oncology today, and you’re trying to learn this really complex field, it’s much harder because you’re not applying it at work. So I would encourage listeners also to think, who is your best fit client, and it feels counterintuitive to narrow and to niche down. But it’s actually the best thing for a small business is be super, super clear. Because when people come across my website, when they come across my LinkedIn, when they meet me at a conference, it’s it’s very clear who I helped. And when it’s clear, that means other people can refer me very easily.

Corrie Sanders  18:00

And that is such an important point. I also love that you talk about experimenting a little bit. And not only using and leveraging experimenting to get to that target audience. But there’s no wrong and experimenting as an entrepreneur, trying to figure out who your ultimate end user is how that changes over time. And then it sounds like you’re doing a great job of also getting feedback from your clients to make sure that you’re providing the services that they want, you’re providing the services that they paid for. And that ultimately, you know, what they’re purchasing is, what they’re getting, and how you can help fill some more gaps and some more needs based off of those responses to I think that’s really great. So Kelly, I want to step back a little bit further. So we talked about the nuances of your business, and the tears and how that’s evolved over time. Let’s talk about the transition from that consulting role to ultimately stepping out and having your own business. Was there something that was very black and white, where the contract ended? And then you decided, Oh, this is the perfect time that I’ll do that. Were you kind of you know, one foot in each camp where you were doing both of them simultaneously, and then you eventually made the jump? What did that transition ultimately look like for you?

Kelley Carlstrom  19:12

Yeah, I straddled a lot for a long time. And I think I think most pharmacists could probably appreciate the fact that I was very risk averse. When I was in clinical practice. I think a lot of pharmacists are it’s probably a bias for who they let into pharmacy school or at least did when I applied you know, it’s just a natural tendency to be like, this is risky, I don’t want to do it. But when I jumped into that consulting role that kind of gave me that initial like zing if you will, of what it felt like to take a risk and it didn’t, it wasn’t terrible. Like alright, I survived this risk and I got a lot of benefit from it. So that that led me to think okay, what’s the next next risk I should take? Now with that said, I still I was very cautious at the beginning because I had so many ideas. I knew zero about business. Like in my pharmacy program, we had that classic, you know, business course, which was really an independent pharmacy course. So I didn’t take it because I wasn’t interested in it. So I knew nothing about business. And I was really nervous at the beginning, like, I don’t know anything about running this business. So I didn’t want to invest a lot of money into it, I was willing to invest my time, kind of my sweat equity, if you will. And that’s what I did. I had like, all the free tools, my email tool was free. I did pay, I did invest for some business coaching upfront, but for the most part, I tried to spend as little as possible until I validated the idea and people were paying me money. And then when that when I got that validation, and I started investing more, I realized, okay, if I can continue my day job and have the revenue, the income from that supporting my life, and anything extra that I make from my business is you know, is I don’t need to pay myself, I can reinvest it in the business. So that first pilot that I ran, I didn’t, I made zero money, I lost money on it, actually. But that didn’t matter to me, because I was getting a lot of feedback. And I was like validating the idea. And so I kept working I was I did consulting for almost three years. So during the pandemic, I actually had the opportunity to take a role in a in a startup. So a healthcare tech startup that was building oncology software tools for clinicians and for patients. And so what that allowed me to do was continue to straddle those things, I was building my business while I was still making a full time salary. And I did that for about a year and a half, and then transitioned into part time. So I actually got recruited out of that role. And this is a good little side caveat about LinkedIn. I always talk about how great LinkedIn is. And I will continue forever talking about it because pharmacists do not use it enough, we need to use it more. But I got recruited. And I was not looking for a job. But somebody reached out to me and said, Hey, I see you posting all this stuff, because I was posting a lot of oncology content for my marketing purposes. And he said, I want you at my company, what kind of job do you want? Essentially, essentially built me a job. And I said, well, I’m building this business, I don’t want to work full time. And he said, fine. So I got a, I got a part-time job in in a digital health company, and did that for about a year and then actually got laid off from that. So it was a lot of tech layoffs at that time, which was just about a year ago. And so that’s how I came to work full-time in my business, which honestly was a great thing. Funnily enough, when I found it funny enough, when, when I got laid off, I called a couple of people that day. And, two of them said immediately, congratulations. I said, I’m not sure you’re supposed to say that when somebody gets laid off. But they knew I was building this business and they were like, you’re ready to just like try it out and see how it goes full time. So I have now been full time in my business for about a year. So you know, suffice to say this, the summary of that is that I didn’t I didn’t want to go full-time right away. Because one I didn’t know if it could support me from a revenue perspective, I wanted to be able to invest a lot of my, my revenue back in the business, and to have it grow. And so I did, I straddled two, two roles for gosh, three and a half years or so before I went full time.

Corrie Sanders  23:40

But I think it’s important to recognize that that’s maybe the best path for most pharmacists that are risk averse. I think there’s a lot of validity to you know, jumping off a cliff and investing in yourself and sinking or swimming to see if you survive. But ultimately, that can have a lot of dark ends if you haven’t really pivoted to a model, if you haven’t established proof of concept, if you don’t have the confidence in yourself yet that you’re going to be able to run whatever business it is. So I love that you straddled both. To be honest, it sounds like you really built up something that was manageable and workable and scalable during that time, while you were you know, had one foot in each camp. And then eventually, when you were congratulated for getting laid off from your job. You already had that experience. And you already had that model and you already had that confidence to move forward with your business. So I love that. And I think that that’s a great growth trajectory and maybe a more realistic growth trajectory for some of our more risk averse pharmacists. So Kelley, what resources outside of LinkedIn and we’ll get into LinkedIn in a little bit because I want to give you some time to talk about this platform that you love so much. But outside of LinkedIn, what resources did you use? Was there any tapping into a small business community in your area? Did you have any coaches? Did you really just boot strap this thing independently all by yourself, or were there some outside community entities that helped you better leverage your clinical skill set and set up a business model?

Kelley Carlstrom  25:10

Well, nothing is ever done by yourself. There’s always a huge team, whether they work for you or not, but there’s always people that you lean on. And so my initial resource was the Medi-preneurs Conference, which I went to back in 20, I think it was early 2019. And that’s where I kind of brought like a bunch of ideas I had, and the education business is what kind of, you know, took root, if you will, in some of the conversations that we had, and that that’s what I ran with after that. But I have a software idea, actually, when I first start when I thought that was going to be what I what I went with at the beginning. So that’s a great tool I did, I did use some of the Score, resources. So everybody probably has a Score chapter near them. This is I forget exactly what it stands for. But it’s essentially retired executives that are that help the small business community and it’s a free service in your local community. I also did work with a couple different business coaches. And you know, that’s a whole conversation in and of itself, too. I’ve worked with many different coaches over over the past couple years. But I did work with a couple in the beginning that kind of helped me get some traction helped me understand the basics. So you know, I knew nothing about running a business. So business coaches, at least got me a little bit on the right fit about the right foot about finding like product market fit and who my clients would be and how I would need to talk about it. I also listened to a ton of podcasts. So when I was traveling for consulting, I was I was on a plane, like a lot. Listen to tons and tons of podcasts. And honestly, most of them were way over my head. I remember listening and them talking about acronyms or saying words that I had no idea what they meant. And I just kept listening and kind of absorbing just kind of throughout osmosis. Honestly, like I wasn’t taking notes or anything, I was just listening and seeing what little nuggets I could catch on to what strings I could pull a little bit and learn a little bit more. I didn’t do a lot of reading of business books at that time. But that’s something I use now I listen to a lot of audiobooks or read business books, I have a long list and in my queue of anytime somebody recommends a book, I drop it in my queue whether or not I can get to it right away

Corrie Sanders  27:28

I do the exact same!

Kelley Carlstrom  27:30

You can only read so many at a time. But and honestly something that I think we don’t value enough in pharmacy or not, I guess not that we don’t value enough, but we don’t know enough about it our communities. So how can you find a group of like minded people that are working towards a similar goal, so you all can learn from each other. I’ve been in multiple different communities. And I would encourage pharmacists to look outside of pharmacy communities as well. Because pharmacy, although pharmacy entrepreneurs and pharmacy, pharmacist run businesses alike, depending on your business, if you’re selling, you know, like a service to anybody. But if you’re marketing to healthcare clinicians, I think it’s really easy to get in a silo and forget about some of the general business practices. And I’ve learned so much from just a communities of regular entrepreneurs, you know, often I’m the only pharmacist in those groups. Sometimes there’s other healthcare clinicians, but usually, most of them are not in healthcare. And I’ve learned a lot from them.

Corrie Sanders  28:37

And I think that that’s an important differentiation, too. So you’re still learning a lot, but your end user is a pharmacist. So you can ultimately relate because you guys are seeing practice through the same lens, you’re seeing your service and your products through the same lens. But I think that’s even more important if you’re selling to non-pharmacists, is embedding yourselves in these communities and learning how to speak business to people that aren’t pharmacists or just how to speak business in general, right, like, we, one, don’t sell ourselves appropriately, normally, for what we can do as pharmacists. But really having to see your business outside of that pharmacy lens is something that I think you’re alluding to, and then I certainly found very helpful is having that communication line and having that vernacular to be relatable to someone that doesn’t know anything about your profession for the most part. So Kelley, let’s talk about the LinkedIn community. Because you’ve mentioned that a couple times throughout our conversation already, I want to give you a chance to really explain how LinkedIn has shaped and changed the trajectory of your business and your personal development. And then let’s talk a little bit to about the elite community that you’re a part of in LinkedIn and how you got invited into that.

Kelley Carlstrom  29:45

Sure, yeah, LinkedIn is, I think people underestimate it because they don’t know what it’s about. You know, I remember when I first joined, which was back in 2014, early 2014. And I remember looking at the feed and thinking like, oh, okay, this is sort of like the Facebook feed. But I didn’t see anything particularly interesting. So I’m like, this is kind of boring. Why am I here? And the reason I didn’t see anything interesting is because I didn’t have a network that I was connected with. So LinkedIn didn’t know what information to share with me. So I think when the number one thing I would encourage pharmacists to do is to connect with people that are interesting to them, not just you know, other pharmacists, but sure, other pharmacists. But also people that are, you know, if you’re interested in the technology space, you know, connect with technology leaders connect with if you’re in managed care to connect with people, you know, that are in that space that talk about problems and solutions in that space, because that means your feed is going to be interesting to you. So once I’ve been building up my, my network, they’re on LinkedIn for many years, I started to get much more engaged, because I saw interesting things, I connected with interesting people. And again, that’s where I got recruited into that consulting role, actually, the consulting role in the digital health role. So I’ve always, I’ve always known that that’s where people find me. But the key is, you have to be active. And what I mean by active is, you have to log in pretty regularly. I always chuckle when I send people a message, and I get a response, like three months later. And they say, sorry, I don’t really log in that often. And I’m like, okay, that’s, that’s fine, if you would, if you don’t want to do that, but you’re not going to be able to use LinkedIn, for the way that it’s been intended to be used, which is to have you be seen, and for you to see others and you have to log in, and you have to engage pharmacists are not engagers. We, we are lurkers by default, and by lurkers. I mean, you read the content, but you don’t click the Like button, you don’t message people, you don’t write comments, just lurk on other people’s posts. And I know this to be true, because I go to conferences, and people say, Kelley, I love your content! And I have no idea who they are. Because they never put a comment, they never send me a message, they just lurk on my information, which is fine. I mean, it’s free content I’m putting out there, but you’re I just had a post this week or last week about it where you know, those that those that speak up, stand up, like they’re the ones that if you’re saying if you’re putting yourself out there, and you’re interacting, and you’re commenting that you’re gonna get more kind of recognition, more help, like people are much more likely to respond to a message and answer a question you have when you’re when you’ve already engaged with your content previously. So I think those are the those are the big things like login regularly and really engage, even if it puts you out of your comfort zone, which it will in the beginning. But but push yourself, push yourself, you know, you don’t have to write this huge diatribe. Just write you know, think about one sentence comment on somebody’s post that’s insightful or something from your experience that could help not only the person that posted it, but also somebody else that comes across that post, you know, hey, think about this perspective, or this is what I have seen in practice when I’ve seen this happen that that goes a long way on LinkedIn. So that’s how I’ve used it, I use it today. I do I post a lot of content. So I post Monday through Friday. For our aspiring pharmacy entrepreneurs, I would not recommend starting there. It is a lot. I worked my way up to that. I first started posting infrequently, then I was posting once a week, then twice a week, then three days a week. And then when I went full time last year, I started posting five days a week, but content creation is is a whole is a whole thing. It’s a whole beast. It takes a lot. It takes a lot of time and effort to do it. So don’t don’t start there. But that’s how I that’s how I present on LinkedIn. I also do a lot of outreach. I connect with a lot of pharmacists, both individual pharmacists working in oncology and not, I connect with other healthcare leaders. And I use it to help not only kind of pharmacists find my program, because that’s a marketing effort that I’m putting in. I want pharmacists working in oncology that are new to oncology to see my content and recognize that I can help them learn this complex specialty. But I’m also using it to spread the word about oncology pharmacists. You know, I get a lot of people that comment on my posts to say, Oh, I didn’t realize oncology pharmacists could do that. And that that’s kind of a much more broad profession expansion when when people outside of our profession start recognizing what we can do. So I enjoy having that impact as well and that comes with when you have the ability to reach more people. So that’s how I use LinkedIn kind of on the regular and then you mentioned the group I’m a part of, which is called LinkedIn Top Voices. And this is an invite program, an invite only program that LinkedIn extends to people that are that produce a lot of content that is helping users of LinkedIn. And so I was invited into this program in January of this year, which is super exciting. It’s pretty it’s it is like, I think less than .5% of LinkedIn users are in this program. And what I have learned, from I’ve actually learned a lot about LinkedIn from being in this program just a few months. And what I’ve learned is that they it’s different than other social media platforms, they want their users of the LinkedIn platform to get better. They’re invested in helping professionals get better at their jobs, learn and develop themselves as they want people on the platform that are sharing content, that will help the users do that. So that’s how I got invited because I share a lot of content that helps oncology pharmacists get better at their jobs and develop themselves.

Corrie Sanders  36:07

And it’s great to certainly be rewarded for putting so much time into the platform and effort and energy over the past 10 years. And again, that’s something that was not recognized overnight, you gradually worked your way up from just sporadically posting to a couple times a week to every day, Monday through Friday. So I think that’s something too, that maybe entrepreneurs will lean into LinkedIn very, very hard at the beginning of their journeys, or maybe there’s a maybe they actually don’t lean into it at all. But really realizing what you can do with that platform. If you use it to the maximum extent if you’re cultivating a feed that provides you a voice and provides you information that’s relevant to your business, or relevant to your specialty area. There’s certainly a learning curve with LinkedIn. And there’s certainly a way that you can make the platform much more valuable to you than I think the average pharmacist realizes. So that’s great to hear that you’re being rewarded for the time and the effort that you put into the platform too. So Kelley, let’s talk a little bit now about what oncology is going to look like in the future. You are in the depths of oncology, you are the oncology pharmacist, as you’re known on LinkedIn. So what do you see for oncology in the future? And what do you see the roles for pharmacy specifically in oncology, and the next couple of years? So specifically for this question, I’m thinking of pharmacists that may or may not know if they want to dabble in oncology, or maybe they were voluntold to now be a part of an oncology program. Like where do you think the trajectory of oncology and pharmacy and oncology is going?

Kelley Carlstrom  37:43

I like voluntold. I have a lot of clients that kind of fell into oncology. I actually didn’t like oncology at school. It was not where I expected to be. And I didn’t get into it until my grandmother developed leukemia when I was a P4 student on rotation. So there’s kind of two components of this question. I guess there’s like the, the what types of jobs will there be, and like the tactical pieces, and then the outlook of, you know, where’s oncology pharmacy going? So the outlook is, is that it’s growing? It, I mean, it’s really the best specialty if we think about it. Yes, I’m biased, but it’s totally the best specialty for many reasons. Because we have the most drugs approved, we have the most clinical trials, we have arguably the most expensive drugs. And that means that and the most complex drugs, which all means that the pharmacist has a really important role in helping manage costs and toxicities from all these drugs that are hitting the market. So there’s definitely going to be lots of drugs, lots of opportunities, lots of jobs in oncology. And the types of jobs that there are and will be, are pretty vast. I don’t think people recognize how many different types of opportunities there are. So certainly, there are many positions in patient care. And this is where a lot of the jobs are right now. And that is because we are having similar burnout issues in oncology pharmacy as the rest of the profession is having lots of our experienced staff are leaving clinical practice, which is a bummer. Honestly. I think it’s great for them, because everybody’s entitled to you know, do jobs that,  do work that fulfills them, but it’s also leaving a big gap in patient care. And even if we can fill that gap with bodies, which we do, and they are all like centers are almost always recruiting and hiring for oncology positions. What what the missing piece is that we’re losing people with experience. So when somebody with 15 plus years walks out the door and they hire somebody with a couple of years, even if they’re residency trained, that’s a big gap in knowledge and experience that’s leaving. So I think that’s that’s a challenge we’re all facing and in all the oncology conferences we’re talking about it ad nauseam, because we haven’t figured out how to stem this kind of bleeding, if you will. So there’s lots of opportunity in patient care both in community cancers, in academic centers, inpatient, outpatient, individual private practices, even though there’s not a ton of those around anymore, there still are plenty. There are also patient care roles or specialty pharmacies. So this is particularly good for pharmacists in the retail community setting that want to do something a little bit different. Specialty Pharmacy is an excellent transition. Actually just heard about an opportunity in California where they, they ideally want somebody with a retail background, who also has an interest in oncology. They’re willing to do training in oncology, because they have legal requirements where they need a pick to dispense oral drugs and this particular legal situation, but they’re dispensing oncology drugs. So they want that retail background, but you need some, you know, they’re, they’re dealing with these complex drugs. So there’s a lot of opportunities there, we’ve got opportunities in managed care and the payer space. So think about every time you send a prescription, and it needs a prior authorization, those people on the other end at the insurance company that are dealing with those prior authorizations, they often have very little oncology training, which is not fun for getting approved complex oncology drugs, because we’re talking to these people that don’t know anything about oncology. And they’re the ones that are saying yes or no. So those people need oncology training. And there’s, there’s lots almost every oncology drug I feel like needs a prior auth these days. So a lot, there’s a lot of opportunities in managed care. There are certainly jobs in pharma. As with every specialty. There are jobs in tech, like I said, I worked in on the tech side of oncology for many years. And there’s there’s becoming more and more kind of non-traditional roles, I do get a lot of people that reach out asking about remote oncology jobs. There is not a ton, but there are some, there are some at companies like McKesson, for example, where they do still have patient interaction, but they also they also get to, you know, have the flexibility that comes from from being in a remote in a remote position. So lots of opportunity, lots of different types of roles. Again, this is why oncology is the best specialty. Yeah,

Corrie Sanders  42:27

I mean, I think you nailed the, or you hit the nail on the head with the funds are there. Unfortunately, cancer diagnosis is increasing. So the diagnostic component is there. And it’s really just going to be a never ending game, it seems of filling positions for a growing specialty area. So like, as you said, I think there’s a ton of opportunity across various different continuums in the care spectrum, for for people to jump into oncology, even if they don’t necessarily have the experience. And I also love that you said that you didn’t like oncology in school, I’m sure a lot of people will relate to the fact that oncology is a beast of a module in school. And it’s very, very intimidating. So comforting to know that there’s people like you that are creating content and creating different products that people can buy to bridge that gap between what was taught in school and what’s needed in clinical practice. I think that’s such a beautiful business model. So looking at your business model, specifically, what’s in the future for you? It seems like right now you’re doing a lot of direct to consumer products and advertising. Is there any component of a business to business model moving forward? What do you think the evolution of your business is looking like over the next couple years?

Kelley Carlstrom  43:35

Yes, I would love to, to continue to work with institutions. So I have started working with some institutions that enroll their staff in my program. So that’s definitely a focus as well. And that’s because, you know, they’re hiring people without experience, but they also need them to do the job. And what I have found from all centers, I talked to this, they have a very good onboarding, technical process. You know, when somebody’s newly hired, they show you the EMR, they tell you the workflow, this is how, you know, this is how we do this thing here. Nobody gives clinical training. They kind of expect you to learn that on the job or on your own, which I’ll tell you doesn’t work. There’s there’s not enough hours in the day to do it at work. You get kind of the bare mitts sure you’ll get comfortable with some of the drugs, but you won’t understand breast cancer. You won’t understand, well, why is the doctor blowing through treatment parameters for this drug, but not this drug? Those are things you have to learn from a clinical perspective, from a disease perspective. And so institutions are recognizing that they need to support their staff better. And I’ll tell you the main reason is because turnover is expensive to them. You know, I don’t think we realize as pharmacists how much money it costs an institution when you leave. Not only do they have to pull another FTE to cover that that role that you’re leaving, which leaves a gap open somewhere else that and they have to do that for however long the hiring processes and right now the hiring process is long because everybody’s hiring oncology pharmacists and they can’t find people. But then they have to onboard that person. So it takes months for somebody to get up to speed. So it is a it’s like tens of thousands of dollars for people to, to for to recruit. So it is a huge cost savings to retain employees. That means keeping everybody happy. And and also potentially promoting from within. So I have centers that have pulled retail pharmacists, they have pulled ambulatory care pharmacists, which is a pretty good kind of matchup to oncology because they understand the am care space. And there’s actually a lot of internal medicine issues in primary care as well. And then, you know, they have to learn the oncology piece. So I think there’s a lot of financial benefit for institutions to train up their staff. So I look forward to working with with more of those. I’m always going to work with individual pharmacists, because that is honestly what fills my cup. Like there’s nothing, there’s no greater feeling than when a pharmacist reaches out to me and says, I passed the BCAP exam. Or I finally had a conversation with my doctor and didn’t feel like an idiot. Or I made a recommendation about this chemotherapy dosing and the doctor accepted it. Like, ah, those feelings just made me feel so good, because that’s what it’s all about at the end of the day. It’s not only that pharmacist’s gets that, that when and feels like they’re doing good work. But that patient is getting better care because their pharmacist feels more confident and is better educated, and I can’t ask for anything better than that.

Corrie Sanders  46:43

I hope that you can see the ripple effect that you’re creating by training these pharmacists. I mean, it’s I love that the pharmacist gratification fills your cup. But I really hope that you can see not only are you changing so many pharmacist’s lives with the business that you’ve created, but ultimately, the end user and the patient, you’re just improving care for so many more people than you could ever do alone. I love it. I love your business model. I think that it honestly could be applicable to some other specialty areas. For pharmacists that may not be an oncology, there’s certainly a way to leverage monetizing your clinical expertise in different ways and providing that to different pharmacists or other health care providers. I just think what you’ve done and what you’ve built is just something to be very proud of. So Kelley, I will end today with any advice that you would give to any budding pharmacy entrepreneurs, any lessons that you’ve learned along the way or anything that sticks out in your head that you’d like to convey to the listeners.

Kelley Carlstrom  47:39

Yeah, something that I consistently remind myself to do, which is take action. It really makes a bigger difference than then you think it will make. And I remember when I was in clinical practice, I had mentioned that I was risk averse. And for me how that played out was that I would research things to the Nth degree, you know. Whether it was a purchase I was making, whether it was a job decision, it took me months to take a consulting role, because I just kept making pro/con lists. And when I got into entrepreneurship, I realized like that that doesn’t fly, when you’re running a business, it just the time that you need to make decisions is very quick. And if you’re always second guessing yourself, it’s not you’re you’re not going to be successful. So what I would encourage people to do is have that experimenters mindset, which is I’m going to make a decision, I’m going to take some action on whatever this thing is I’m going to pull the trigger on trying out this piece of content or talking to this particular client or trying this new software tool, and then reevaluate it, like nothing is set in stone. So you can think about it a month later, six months later, and decide did that experiment work? Did that decision I made lead to anything to those clients, I was potential clients I was talking to actually buy for me? If a lot of them did great. That was a positive experiment. If they didn’t, no. That means, okay, I need to pivot and change course, it doesn’t mean it was a bad decision. There are no bad decisions in entrepreneurship. It’s just you have to get off of the table and start walking and start doing things. And that’s how you learn. I can’t tell you how many how many times I’ve done something where I’m like, Well, that was unexpected. And if it if it just took me, you know, if it took me months to make that decision, it would have taken me months to figure out that thing didn’t work or that thing didn’t work, you know, you got to make faster decisions in this world.

Corrie Sanders  49:33

And I really enjoy the experimenters mindset. I think that’s a great summary and a great way to put it and also just how you’re alluding to how we make decisions in clinical practice and how we might research decisions and how we might look into those things to the Nth degree. And maybe that shouldn’t necessarily carry over to your business mindset and how you’re running your business and entrepreneurship. Those are two very different, maybe the same skill set, but two very different applications with how you’re going to think about approaching those decision making processes and the time that you put into them. So I love that. I think that was wonderfully said. Well, Kelley, for the listeners that want to find you, they can obviously find you on LinkedIn. But is there any other way that people can find you, your website and I would love for you to also spell out your name to make sure that people get the spelling correctly. We’ll link to it in the show notes. But where else can our viewers and our listeners find you?

Kelley Carlstrom  50:26

Yeah, definitely LinkedIn. Send me a message there, please. And my website is KelleyCPharmD. So that’s Kelly, K-e-l-l-e-y C PharmD. C for my last name. Yes, my mom spelled my name that way. And I always have to spell it.

Corrie Sanders  50:44

Well, Kelley, thank you for your time. This was a wonderful conversation. I think there were a lot of great nuggets built into this conversation, a lot of great learning points that our listeners can take. So thank you again for your time. This was wonderful and we look forward to keeping pace with you and watching you as your business continues to develop.

Kelley Carlstrom  51:01

Thanks so much, I appreciate it.

[DISCLAIMER]

Tim Ulbrich  51:03

As we conclude this week’s podcast and important reminder that the content on this show is provided to you for informational purposes only and is not intended to provide and should not be relied on for investment or any other advice. Information in the podcast and corresponding materials should not be construed as a solicitation or offer to buy or sell any investment or related financial products. We urge listeners to consult with a financial advisor with respect to any investment. Furthermore, the information contained in our archived newsletters, blog posts and podcasts is not updated and may not be accurate at the time you listen to it on the podcast. Opinions and analyses expressed herein are solely those of Your Financial Pharmacist unless otherwise noted, and constitute judgments as of the dates published. Such information may contain forward looking statements that are not intended to be guarantees of future events. Actual results could differ materially from those anticipated in the forward looking statements. For more information, please visit yourfinancialpharmacist.com/disclaimer. Thank you again for your support of the Your Financial Pharmacist podcast. Have a great rest of your week.

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YFP 344: Beyond the ER: The Entrepreneurial Journey of Dr. Jimmy Pruitt


Jimmy Pruitt, PharmD, Founder & CEO of Pharmacy & Acute Care University, shares insights on his entrepreneurial journey and the EMPower Rx Conference.

Episode Summary

In this week’s episode, join us as we sit down with Dr. Jimmy Pruitt, a Clinical Pharmacy Specialist in Emergency Medicine at Atrium Health. Dr. Pruitt wears multiple hats as the Founder & CEO of Pharmacy & Acute Care University and the brains behind the EMPowerRx Conference. Our conversation delves into his fascinating entrepreneurial journey, exploring the roots of why and how he embarked on this path.

Throughout the episode, we gain valuable perspectives on the intricacies of balancing professional commitments and entrepreneurial endeavors. Dr. Pruitt shares his experiences, lessons learned, and the strategies he employed to overcome obstacles on his journey. Dr. Pruitt also shares his vision for the EMRower Rx Conference – a  unique conference and continuing education experience for professionals in emergency medicine pharmacotherapy. 

Tune in to this insightful conversation with Dr. Jimmy Pruitt to glean wisdom from his unique blend of clinical expertise and entrepreneurial spirit. Whether you’re navigating the realms of healthcare, entrepreneurship, or both, this episode offers valuable insights and inspiration for the road ahead.

About Today’s Guests

Dr. Jimmy Pruitt is originally from Orlando, FL, and is a combination of nerd and gym junky having a background as a division 1 cornerback then turned Doctor of Pharmacy from Presbyterian College School of Pharmacy in 2017. He completed a PGY-1 Pharmacy Residency at Florida Hospital Orlando, and then went on to Grady Health System in Atlanta GA for his PGY2 Emergency Medicine Residency. Dr. Pruitt is currently an Emergency Medicine Clinical Pharmacy Specialist at the Medical University of South Carolina in Charleston, SC.

Dr. Pruitt was honored with the Excellence in Diversity from MUSC College of Pharmacy, Presbyterian College School of Pharmacy (PCSP) Alumni of the Year, and keynote speaker for the 2021 PCPS graduation. Dr. Pruitt’s professional interests include cardiac arrest, shock syndromes, trauma, and hosting the #1 Emergency Medicine Pharmacy Podcast “Pharm So Hard” and operation his new pharmacy academy called Pharmacy & Acute Care University.

Key Points from the Episode

  • Entrepreneurship and pharmacy with Dr. Jimmy. [0:00]
  • Entrepreneurship, pharmacy, and education with Jimmy Pruitt. [1:37]
  • Validating a gap in the market for pharmacist-created acute care content. [6:21]
  • Overcoming fear and taking the first step in starting a podcast. [12:01]
  • Balancing full-time work and business as a creator. [16:10]
  • Growing a team and delegating tasks. [22:53]
  • Business growth and vision for a pharmacy education company. [29:02]
  • Emergency medicine pharmacotherapy conference. [34:56]
  • Emergency medicine and pharmacotherapy conference. [39:25]

Episode Highlights

“The biggest thing that people say is like sometimes you have to just jump and you just have to do all these different things. And I’m like, I have a family, one. So that really kind of changes the dynamic. It’s not just me making this big shift, but I want to make sure that I was able to consistently get that number.” – Jimmy Pruitt [18:37]

“But I’ve noticed as I continue doing both of this, me being a business owner and being very focused as being the president, CEO, whatever the title you want to give yourself when you’re when you’re starting out, it actually made me a better employee.” – Jimmy Pruitt [19:09]

“So as I looked at the component of making sure I’m meeting that output, that I need to be able to consider stepping back, I also realized there was so much more value, because now I’m able to understand other people’s problems.” – Jimmy Pruitt [20:29]

“But learning more at the job and understanding the problems that they have, and other people like them have, has made me be able to understand the market, and how I can potentially use that in the future. But more importantly, my skills as a business owner, has allowed me to be able to solve problems that early in my career, and earlier, you know, in places I’ve been people don’t necessarily think about.” – Jimmy Pruitt [21:58]

“I think when looking at growing a team and really get into that first step of, I want to bring someone else into this, especially when you’re talking full time employment. The very first employee that I hired a couple of years back was just my virtual assistant. And one of the first aspects I realized was a very big challenge of mine was, how do I explain what’s in my head that I do every day?” -JImmy Pruitt [25:03]

“The big thing that I believe that I’m trying to accomplish over again, this next five to seven years is to make this to where we have one unified goal and mission we’re trying to do: provide high quality education related to pharmacotherapy.” – Jimmy Pruitt [31:20]

“I want to provide a home for those individuals and I want I want them to be able to have a home, whether they’re gonna be the consumer, or the producer.” – Jimmy Pruitt [32:42]

“And we want to figure out, how can we do it as for us and by us, instead of someone else creating it and thinking they know what we want. Why don’t we just create it from the ground up?” – Jimmy Pruitt [38:01]

Links Mentioned in Today’s Episode

Episode Transcript

Tim Ulbrich  00:00

Hey everybody, Tim Ulbrich here and thank you for listening to the YFP Podcast where each week we strive to inspire and encourage you on your path towards achieving financial freedom. This week I welcome Dr. Jimmy Pruitt, a clinical pharmacy specialist in emergency medicine at Atrium Health, Founder and CEO of Pharmacy and Acute Care University and Founder and CEO of the Empower RX Conference. We discuss his entrepreneurial journey, including how and why he got started, why he has maintained full-time employment, challenges going from creator to solopreneur, to building a team and the vision for the business over the next five to 10 years. I’m excited to announce our partnership with the 2024 Empower RX conference, a leading event in emergency medicine pharmacotherapy. This year it’s happening in Charlotte, North Carolina on April 26-April 27. I’ll be there and hope to see you there as well. It’s ideal for pharmacists, physicians, PAs, nurses and others in the field. Empower RX offers more than 10 CPE credits, insights from top experts, interactive workshops and groundbreaking research. It’s not just a conference, it’s a community focused experience, fostering learning and networking in a welcoming environment. Take advantage of discounted registration available to the YFP community by using code YFP2024 for 15% off. Again, that’s code YFP2024 or 15%. You can join in person or virtually registered now at EmpowerRX-conference.com and elevate your emergency medicine skills. Again, that’s EmpowerRX-conference.com. 

Tim Ulbrich  01:35

Jimmy, welcome back to the show.

Jimmy Pruitt  01:37

Hey, thanks for having me on again. And it’s been great.

Tim Ulbrich  01:40

So our listeners might remember you back from Episode 284, where we discussed your experiences monetizing your clinical expertise, we’ll link to that episode in the show notes so that folks can dig a little bit deeper. We’ll have some crossover here as well to bring people up to speed. But we certainly did a deeper dive in that episode. And Jimmy, for those that didn’t catch that episode and aren’t already familiar with you and your work, give us a brief introduction to your background and pharmacy and the work that you’re doing now with Atrium Health, as well as being the Founder and CEO of Pharmacy and Acute Care University and the Founder and CEO of the Empower RX Conference.

Jimmy Pruitt 02:14

Thank you. And that’s a mouthful for a lot of you guys. But again, I’m Jim Pruitt. Again, I’m by training at clinical pharmacy specialist at Atrium Health here in Charlotte, a Level One Trauma center, academic, Medical Center, all those great things. And then, in my spare time or lack lack thereof, I like to start off as being a content creator with this pharmacy PEARLS and just having different things that I can give my providers, then that really led to something else led to a podcast called Pharm So Hard. And once that happened, it was really the genesis of something special, I believe. It led to an audience of 1000s of people who didn’t know how to interest in acute care pharmacotherapy, and then from there trying to figure out how to solve the problems that they had. So that led to the next thing, the next thing being after 100. And so episodes Pharm So Hard led to Pharmacy and Acute Care University. And all that really is it just an academy that helps people, pharmacists in particular, with continuing education, but more particularly going to be for board certification prep. So whether you’re studying for your BCPS, or our most popular product that be CMP, your emergency medicine pharmacotherapy, or certification. That is where I spend a lot of my time- question banks, practice exams. And is making a lot of the content that goes along with that. And it’s just been phenomenal to see that growth. And what that led to is people saying, oh, man, I wish I had a place to go to talk about these things versus just studying for it, which led to the Empower RX Conference. So I think, long story short, I am an educator that started to understand the business a little bit more and continuing to learn what business is, and really is focused on how can I not just bring myself along, but how can I bring other people with me to understand the business side of things and monetize their expertise and content? 

Tim Ulbrich  04:08

We’re gonna talk a lot about that on this episode, Jimmy, I want to pick your brain have you know, you started with with an idea identified a problem that needed to be solved starting to solve that problem, which opened up more doors built community in this niche, which is really exciting. And now as you enter this growth phase, you know, there’s exciting opportunities and challenges with, Hey, how does this grow beyond the hours that you have in the day? Right? And what what what challenges may that bring? I want to first ask you that I was I was stalking you on LinkedIn and noticed in your headline, you have four different words creator, connector, educator, and pharmacist. Do one of those resonate more with you than the others and why?

Jimmy Pruitt  04:49

I think that is that’s a very, that’s a great question for one, but I think it it depends, like a good lawyer would say it depends. It depends on what I’m doing. And I think as I look at the different platforms that I’m currently in, I tend to be on one side more than other depending on that particular project. So I like to say, the biggest thing is like, I can be a connector, because again, most of everything I’m doing is usually not just myself, I’m usually bringing different people on whether that’s going to be at work. And I’m working with a provider, and a nurse is having a concern about something, I’m connecting those two and that problem and trying to also provide a solution. The same thing for when I’m in my pacu, where my pack you have, well, a potential customer has a problem. They want to be board certified, and I’m trying to connect them with the best highest quality information that helps them get to their end goal. And my conference, prospective people want a place to come. So I’m literally physically now connecting them with other people throughout the world in emergency medicine, pharmacotherapy. So I think connectors the the one thing I can say, but realistically, I have to be all of those other things, to be able to be a good connector. I have to be a great pharmacist, I have to be entrepreneur to make these things happen consistently. And I have to be kind of a creator to be able to have that audience to begin with. So I think connectors the one word, but I think depending on what hat I’m wearing, is really just depends on that location. 

Tim Ulbrich  06:21

Well, we say it depends on this podcast often. So that is that is welcome. But I appreciate what you’re what you’re sharing there. I want I want to dig deeper in a few areas that I see come up often with aspiring entrepreneurs and side hustlers that I talk with. And you know, one of the first things is really what was the beginning? Like, right, so the genesis of starting the side hustle that’s turned into a business, obviously, you have many, many different activities that you’re doing within that business. You know, tell us a little bit more about the problem that you are trying to solve and how you identify there is a gap and a need in the market. And I know you shared that briefly already. But you know, a natural question might be well, like Jimmy, aren’t these pharmacists already part of other organizations or, you know, cohorts where they’re able to gather other societies and so forth. So what stood out to you as an opportunity in the market that wasn’t already being served that you said, Hey, not only am I a part of this community, but I feel like my peers, my colleagues could also, you know, come together and we can provide value?

Jimmy Pruitt  07:22

Absolutely. So I think one of the things we look at, and I think the very first problem I wanted to solve was providing high quality education in the acute care space. So if we look, one of the things that is very common is that from a oncology standpoint, from a transplant, those medications that are branded still they have a lot of great continuing education out there. Because again, there’s grants, there’s different incentives for companies to make that content. And a lot of those get heavily represented. But from an acute care standpoint, a lot of things from a pharmacotherapy perspective was not necessarily being created by pharmacists. And emergency medicine in the pharmacy space is my first you know, love within this, but I realized that emergency medicine has everything is critical care is ambulatory care is all these other spaces. So I realized that there wasn’t pharmacist created content that was detailed, that was detailed, but also a concise so that we can see it and be actionable. And that was the aftermath of creating the pharmacy Frothy Pearls series that I created when I was a PGY2 resident at Grady. Once that kind of became the first thing I was like, Okay, well, the problem trying to solve is providing high quality education, from a pharmacist perspective in the acute care space, that is highly assessable. That was kind of a next branch with the audience that I was able to generate from from farm so hard, I realized that, hey, I’m already providing education, but I didn’t necessarily consider it to be very different and very unique. But then the audience would tell me these things. And after you start to look, you kind of change your perspective on how you’re looking at your interactions with people want to online, you realize, hey, I have a model here, from a business perspective that I can sustain because most of it, you know, I would love to direct you away for free every day. But it’s not sustainable. Yeah. And that was kind of the first component of finding pharmacist-created acute care, physical therapy information that was concise, but also provide them continuing education as well.

Tim Ulbrich  09:25

My next question was around validation. And how do you validate that that gap truly exists? You know, one of the traps, especially early on in a business as a hey, I’ve got a great idea. I’m gonna kind of run hard and then you realize, oh, wait a minute, like the problem that I thought needed to be solved. Either I’m in misalignment or maybe it’s not as big of a problem as I thought, you know, others may think and so you partly answered that when you said, hey, you know, through the podcasts, obviously, seeing your listeners getting some feedback, you are getting real time information that I’m sure shaped your next steps. Was there anything you did prior to starting that podcast as a PGY2 to validate the problem that needed to be solved, or was that the first step in?

Jimmy Pruitt  10:05

I think it was the first step. I would love to say that I had this aesthetic plan and things of that nature. But realistically, the first two years I was in business, I didn’t know I was in business. Yeah, because I wasn’t charging anything. I think that part of the equation that I didn’t look at what’s the value I was providing, and whether or not that was something that could be sold as a resume. And I think within pharmacy in general, we get so used to just providing a lot of content. And we’re just doing it for just the validation of our colleagues and just to provide great education. But I think the first piece that helped me understand the business aspect of it was when we started creating some of these, you know, hour long presentations, people said, hey, you know, is this for continuing education? And I said, Well, I can get it for but I didn’t realize the process, go through that. And then I remember saying, Hey, how can I get this credential? Is this AACPE certified? It’s like, oh, it’s a price tag to that. Yeah. And then the first step, like, how do I get that taken care of versus me just paying out of pocket a significant amount of money for one hour? I think the first the very first time I did this, three years ago, the credit hours was like $600 for one hour CE. And I was like, Well, if I have 100, people come to this, and we break this down, I think, you know, a few bucks would wouldn’t be horrible for me to do it. So I think that was the first step. But I think I don’t, it made me just think differently. That was the very first trigger to realize, like, hey, if I’m gonna sustain this, I have to figure out a way to monetize it, to just cover the basics of what I’m doing. I think that was the very first step in realizing people were okay with that. Not as many as I thought, initially. There’s a certain amount of people that was okay with that. And I realized that if I can scale it to any degree, it may be something that I can build build upon.

Tim Ulbrich  12:01

And speaking of first steps, you know, I often will will talk with folks that have an idea. But taking that idea, and taking the first step to begin implementation. It’s scary, right? I mean, you know, even when you do the validation of the idea, it’s one thing if people say, I’m interested, I’m gonna pay for it. It’s another thing if they actually show up and pay for it. And as you and I both know, you can assume some much lower percentage than then people may report. And so my question here is, how were you able to be comfortable with taking that first step, and maybe as a PGY2 resident, you know, maybe the pressures off a little bit, and you weren’t yet thinking about as a business, but even that, I’ve talked with pharmacists that are like, Hey, I’ve got a great idea. But, you know, to run a podcast, I got to do A, B, and C, and I got to worry about the microphone and editing and hosting, and yada, yada, yada. And soon enough, there’s no action. Right? There’s no action. And my question for you is, how were you able to take that important first step, that important first action, from which even though you didn’t know you’re in business, from what you would eventually learn and get feedback that would become the foundation of the business?

Jimmy Pruitt  13:09

Yeah, I think that the first step for me, and I would love again, to say that it was it was just phenomenal intuition and I was great, but it really came from mentorship. To be honest, the first thing was that someone, one of my mentors, John Paca, wanted to hear a podcast episode done by me. And he, he, I remember him mentioned, he’s my RPD, he’s my mentor, he was like, I want you to be yourself. And I want you to be different than everyone else. And that was the first thing he wanted me to do. So I think the process went from me having an idea to someone really pushing me and said they want to hear it. So the result was always him hearing this versus me starting it. So I think that was the first goal initially was that, hey, how let me produce this first episode, so he can hear it? Yeah. And that was the end result of the very first task or create this first pearl. So I can present it to these individuals because it’s part of my residency objectives. So I had like this end goal that I started while I was still in residency, but I think the biggest thing was him wanting to hear an episode, because the Pearls was the first thing but it wasn’t necessarily a first step into business. Pharm So Hard was actually the first step into business because again, that’s what opened me up to understanding the problems and the things that were valuable to people that wasn’t just my RPD. I think the first step was being able to start that podcast and the first step of me actually doing that was him saying, hey, I want I want to hear this. So I think for me, my action item was to complete it versus to start it. I think, getting to that point to where letting other people hear that episode, now that took a much longer period of time. To say same episode, I recorded the same thing, but having other people hear that and I was just fortunate to have him, Sean Troy Johnson, a few people to saying hey, you know, you should go for this and you should now let other people hear it. And I think once that came about my partner, Oscar Santalo, who initially started together, we went back and forward it on PGY1 but never gained traction. In PGY2 we gained a little bit more traction, and I made the first episode. And then it’s like, hey, I’ll do the next one. So it became this kind of back and forth to where I made the first one, we listened to it, it was fine. And then the next step was for him to do it. And then I had a little bit more time to be able to get to the next step. But I think those were our first action items. And I thought that I didn’t think it would lead to what it did. But I think just getting started and having some type of MVP is really what it being just having an MVP to start with. Now everything I do, I tried to create an MVP. But I think the first episode, and that was what, Brian Gilbert on antiquated reversal, back 2019? And its 2018. And that kind of lit to what it is today. But I think just getting that first MVP and having someone to push me, because traditionally, I wouldn’t have went through all the steps because my first episode took 16 hours to edit.

Tim Ulbrich  16:08

I remember those well. And I’ll occasionally throw back on, you know, episode one, just remember the journey. And, you know, but it’s a great reminder, I’ve mentioned on this show several times the book Start by Jon Acuff and I think your journey and story is such an important one that, you know, the dots aren’t always in a straight line. And the key is, when we take that first step, you know, we might have a loose idea, often not of what might be steps two, three, four and five, but it’s really through that first step that, you know, things start to happen, where in this case, your meeting a learning objective, you know, you sat down, you did the recording, obviously, there was some nudging in that process, you know, eventually it’s okay, we’re gonna edit this, we’re gonna share this, you know, and then they start snowballing. And obviously, through there, you start to build community, get feedback, validate the idea and start to evolve this into a business. And I’m so glad you mentioned mentorship, because it’s a critical reminder, for all our listeners out there that are precepting students, residents, fellows that are educators that, you know, sometimes we see something in someone, and it’s not until we can really slow down and have some of those in depth meaningful conversations that we can really help, you know, be the gentle nudge to help them – that learner  – see something that may, they may not even see themselves. And that’s really what I heard, you know, in your journey, that your RPD saw something in you that perhaps, you know, naturally as a resident, you may not always see in the moment. And I love that right, because I think that’s, that’s true for many, many stories, many journeys, where we can reflect back on a mentor, I’m thinking of several, as you’re talking that were so influential, and just action steps that I took, that led to other things, but it wouldn’t have been without their mentorship and encouragement from the start. 

Jimmy Pruitt  17:52

Absolutely. 

Tim Ulbrich  17:54

So Jimmy, if I’m following your journey correctly, your five plus years in as a creator with the podcast, creating content, three years or so with the Acute Care University, we’ll talk about the conference here in a little bit as well. And you’re still working full time in clinical practice. Talk to us about your decision to stay full time in practice, as you’re trying to also grow a business and what value that’s provided and challenges, I would presume as well. 

Jimmy Pruitt  18:23

It’s been unique, I would say, one of the things that we looked at is making sure I’m at that number, and making sure I don’t make the mistakes that I’ve seen other people do. And more importantly, make the mistakes that I’ve read about. The biggest thing that people say is like sometimes you have to just jump and you just have to do all these different things. And I’m like, I have a family, one. So that really kind of changes the dynamic. It’s not just me making this big shift, but I want to make sure that I was able to consistently get that number. And early on I end up saying once I’m able to make you know, one and a half times my my salary consistently, and my business can continue to function smoothly, then it will be a conversation of what I do from a full time standpoint. But I’ve noticed as I continue doing both of this, me being a business owner and being very focused as being the president, CEO, whatever the title you want to give yourself when you’re when you’re starting out, it actually made me a better employee. That was very unusual because I started going to work and said, Okay, understand the objectives that I’m trying to do, and understand how, what it feels like to have someone work for you. Yeah, and be able to accomplish these goals. So when I have conversations with  the board and with the administrators at my hospital, I’m asking the question, Hey, what are the KPIs that we’re trying to understand? And they’re like, What are you you’re a clinical pharmacist? I said listen, I can solve many problems. I realize the problems that you’re going to care about. And more importantly, I realize the problems that the person that report to you is going to care about. I’m going to help save people lives. I work in emergency department. That’s my fulfillment. How can I make this a, you know, a symbiotic relationship to where I get the resources that I want, but I’m also getting the things that you want me to get. So from that perspective, being a better employee has made it more enjoyable, because now I’m able to go in and solve problems and be able to find different things and have conversations that before I started being, you know, heavily involved in my company, I didn’t understand all the problems. I didn’t understand those problems. So as I looked at the component of making sure I’m meeting that output, that I need to be able to consider stepping back, I also realized there was so much more value, because now I’m able to understand other people’s problems. And  it makes me say, Hey, I may want to do this for a little bit more, because I’m able to do consultant work now where I can get brought in as a consultant for and ED pharmacotherapy, find different problems, and then say, Hey, I’ve done these things now, at certain institutions, and it opens up more doors for me at this point in my career, and I just don’t think that I initially thought that. Because I think everyone who goes into business initially thinks, oh, I’m going to work for myself, it’s gonna be great. I can wake up when I want to. It takes quite a while. But I’ve enjoyed the process. And I think as I look at all these things, what having a business and working full time has allowed me to do is cut a lot of this the skin out of my life when it comes to tasks that I don’t necessarily need to do. And it’s made it easier for me to focus on family, focus on activities, I want to focus on health. So I think having both of those has kind of put me in a position to where I have to stay very focused and enjoy, pick the things that I want to enjoy, and to glean different insights from situations knowing that there will be a transition at some point, yeah. But learning more at the job and understanding the problems that they have, and other people like them have, has made me be able to understand the market, and how I can potentially use that in the future. But more importantly, my skills as a business owner, has allowed me to be able to solve problems that early in my career, and earlier, you know,  in places I’ve been people don’t necessarily think about. So yeah, I’ve enjoyed it. There’s challenges, of course of not being able to take significant breaks and being able to have days where you just do nothing. But I think realistically, the continuation of doing it and seeing some benefits allow me to be able to do both, and be able to enjoy both. Because now I walk into the ER I don’t have to be a CEO today. I could just focus on this component and is vice versa. So I’ve enjoyed it. It’s helped with burnout. But I’ve really enjoyed the process. 

Tim Ulbrich  22:52

A few things you said there that I love, Jimmy,  that are worth highlighting, you know that the patience that I hear there, the intentionality in your thought process. You talked about a certain multiple of income one and a half times and you know, that that’d be in a place where maybe the conversation starts to shift, obviously, you and your situation – everyone’s entrepreneur journey is different, right. And I think there’s sometimes there’s this blanket, kind of advice or blanket type of idealism around entrepreneurship, which is like, jump in, and you’ll figure it out. You know, and it’s like, you know, for some people, that is their story. It’s not my story, wasn’t your story. But for some people it is. And I think for everyone’s situation, you know, it’s different. And some of the things you said really resonated with me as I had some crossover from full time work and the entrepreneurial journey. And it was several years in before making that transition. But the connection between, you know, the entrepreneurial journey and becoming a better employee, I felt that. I felt like I brought more skills to the workplace. I felt like it prevented burnout, right, some of the change in pace and environment and work and, and I think there’s something to be said, too, when you’ve got, you know, the business that’s growing, and all of a sudden your employment becomes this place of opportunity and learning and growth like, wow. I would argue Jimmy’s probably that much better of an employee and an asset. Like you’re you’re not dependent necessarily in that moment on that income, you know, as you’re building something else, and you’re able to really bring the value to the workplace, you know, that you can bring. So I think a lot a lot of wisdom there that you shared, as well as just continuing to build build the skills. Jimmy, as you have grown from content creator to solopreneur, to now building out a team. And we’ll talk again about you know, the conference here in a little bit in the logistics and all that’s involved, my mind is spinning partly because I’ve been through this journey as well. And I know that with that growth, comes fruit and comes challenges as you look into building a team and delegating and letting go. Just talk to us about that journey. I think it’s something we don’t hear enough about, as we often hear maybe more solopreneur type of stories but as you have grown and you built the team, what has been and some of the fruit what have been the challenges of that?

Jimmy Pruitt  25:02

I think when looking at growing a team and really get into that first step of, I want to bring someone else into this, especially when you’re talking full time employment. The very first employee that I hired a couple of years back was just my virtual assistant. And one of the first aspects I realized was a very big challenge of mine was, how do I explain what’s in my head that I do every day? I didn’t realize how challenging that was going to be, until I started assigning tasks and realized that that wasn’t necessarily what the output that I wanted. And I realized that it wasn’t necessarily the employee’s fault. It was really how I was able to give information and how I was how detailed I was able to be about what’s the purpose, how to get there. And then SOPs and having templates and all those things that people talk about that are not, the cool thing to think about are so valuable. And what it allows, it allowed me to do is be able to communicate more efficiently. When I first got into pharmacy, what are the key things that was very, you know, self conscious about my ability to communicate, because again, I grew up inner city kid, again, not necessarily being around many college educated people. Again, I’m one of like, six high school graduates in my family. So the way I communicated, it was, again, very different than the way I communicate on a daily basis now. It was something that was a very limiting factor for me. And I realized that I had to figure out a way to communicate better. And I really, I love to talk, I love to kind of do these different things. But as many people can probably hear, I have a Southern sudden tone, I still, you know, speak in a particular way. And I realized that in order for me to work better with other people, especially on diverse set of people, I need to translate that, translate that and technology has been phenomenal. Being able to voice to text has been the best feature I’ve ever had. So that took the initial challenge of communicating exactly what I wanted to my first employee. And it kind when I went back and edit it and went back and forth, that changed everything. Then going from there to next step was figuring out how can I not spend all of my time not doing this, in the next step was reading different books, educating myself as a, Hey, have that employee have them make the template. You know the output that you want, you know, what’s quality work for you now have them do that. And I think once I’ve transitioned from being the only person that produce the output, to try and to explain that and figuring out better ways to explain what I want to allowing the person who I’ve been working with now for over two and a half years to make the template because they do it well. That was a very long process. But I think it was one of the more unique and impactful things that I’ve learned through this process. And it went from a major challenge to being something now that I consider to be a very, you know, streamlined process. And now bringing other people on has been a lot easier because I have something and a have that he can I can show them as an output, but I can also provide them now templates, SOPs and things of that nature. So I think that’s one aspect that many people don’t speak of, or think about, but the books are out there, people don’t speak on it, and think about enough when they’re starting a business. And I everything you do, guys, if you possibly can record yourself, speak through it, dictate it and do it once. So you can always be able to reference back to it. That’s the one thing I would like to tell people and then realizing that you have to take some level of consideration depth that everyone is not going to do it the same way you do it every single time. You have to create a process that allows for them to get close, I say 75% as good as you are on a consistent basis.

Tim Ulbrich  29:02

That’s really good stuff, Jimmy. I’ve had similar experiences and I think often people run up into, you know, barriers where they start to grow, they might hire a contractor to hire employees, they run into some of the frustrations you experienced. You know, I think we’re you push through it, often people may retract and kind of fall back into this solopreneur model, which again, everyone’s build something for different reasons, different goals. But as you continue on this vision, being able to accomplish the vision you have will depend on Hey, what time, what tasks need to get done beyond that that Jimmy can do within a day which requires a team and processes and all the things that you mentioned. You’re sharing reminded me of the book, procrastinate on purpose by Rory Vaden. He talks about, you know, exactly this concept of, you know, could you do the task in 10 minutes, that’s going to take you you know, five hours, you document you could. but there’s a certain return on time investment Right, if if you do a repetitive task five times a week, that takes you 30 minutes, sure, it’s gonna take you a lot longer to train someone to get to the quality that you want. But over enough repetitions, especially those recurring tasks, if you can fight through that, you’re gonna have a lot long term benefit of the return on time. And so I love the share that you had there, I think is a great example of that. I want to ask you to zoom out on your business for a moment. And I think it’s sometimes it’s hard as the CEO, as the person who’s operationalizing, at times in the weeds, you’re in the midst of planning for a conference, I’m sure there’s tons of logistics things that are moving, it’s hard to zoom back out to that 20,000 foot view to say, Where are we going? And why are we going in this direction? And so, Jimmy, as you zoom out and look at all the things you’re doing across the content, and the podcast, the PACU, the conference, the various educational products, the offerings that you have, what’s the five to 10 year vision? Where do you see the growth going, as you look at all these things you started and now you move into this this next phase of growth?

Jimmy Pruitt  31:10

That’s a great question. And I do this every once a while and I had to force myself usually, every every quarter, I tried to do it. Sometimes better than others. The big thing that I believe that I’m trying to accomplish over again, this next five to seven years is to make this to where we have one unified goal and mission we’re trying to do: provide high quality education related to pharmacotherapy. How do I go from many different products, many different services, many different things to one umbrella company that can be operationalized by other people consistently and provide that value that we started out with, and, and being okay, not knowing each individual step to get there. So I would love to say in in five years that I’m in a position where I’m sitting on a few boards, I am the one who makes the final checkoff. But I want other pharmacists that have this, this passion, to be able to impact people through education, to be able to monetize their expertise to have a home. And I don’t necessarily feel that there’s a huge home for that now, there’s opportunities to volunteer your time, there’s opportunities to be part of other organizations, things that nature, but I believe that there’s I should say, there’s not an abundance of homes for pharmacists, and those who engage in pharmacotherapy to share, monetize their expertise. I want to provide a home for those individuals and I want I want them to be able to have a home, whether they’re gonna be the consumer, or the producer. I think that those is the things that push me forward and figure out how can I add more people to my team to add that passion? How can I make sure that we do this, and I feel good about it, because at the end of all of this, the one main thing that’s going to happen is improved patient care. So for me, when I think my business perspective on that, I feel much better knowing that the very, very end end goal and very in any user of this, the recipient of all the things we’re doing is going to be someone getting the right drug at the right dose at the right time. And doing it in the right way. Yeah, so for me, I want to provide a platform that I’m leading, or that I’ve led, that’s going to be able to influence patients by those who expertly use pharmacotherapy.

Tim Ulbrich  33:42

What I love about that we haven’t talked too much about that on this episode is I’m a firm believer in having a strong anchor in your business of a why behind everything you’re doing, because through the ups and the downs, you’re going to have to rely on that anchor. And when you talk about everything pointing towards improved patient care, wow, that connects all the dots of everything we’ve been talking about, right? Because building a team, delegation, getting comfortable with that space, and, you know, may not always be done the same way that you do it in here community! Community of the consumer. Community of the Creator. Like, wow, the urgency of that is important, right? Because that’s all aligned towards being able to have more people in this community, creating in this community, as well as getting information and benefiting from the community, all pointing towards improved patient care. Like that, I just hope everyone hears that that is thinking about an idea or has a business that when you have that type of compelling torch of a vision and a flame. It provides so much clarity. I’m not saying it’s gonna be easy. It provides so much clarity of where are you going and why are you going there and that is so critical when you’re building something and not every business can say that. To have that type of clarity of vision and that type of clarity of messaging. I love that. Absolutely love that. Let’s talk about the Empower RX Conferene coming up April 26-27th in Charlotte, I’m really excited about our collaboration surrounding this event. I’m looking forward to have the opportunity to meet your community there live in Charlotte. And I suspect that we have several listeners that have different areas of clinical expertise that maybe are in acute care and are going to be attending the event. Maybe they’re brainstorming other educational opportunities in their own niche. So tell us more about the event. How did it get started? And how is it evolved to the current state?

Jimmy Pruitt  35:27

Absolutely. EmpowerRx has been just another brainchild of wanting to improve patient care. But realizing again, we sort of go back a couple years ago and realize the history of emergency medicine. Again, we had three PGY2s in emergency medicine back in 2004. I’m starting one this, we’re over 119, I believe, in 2020. So I think as we look at the number of the growth that’s there, we realized that not every aspect of emergency medicine pharmacotherapy has been able to catch up. One of the areas that I remember mentioning, as we made Pharm So Hard was that there wasn’t a place for us to come together, hang up talk about just emergency medicine, versus just having a 10 minute Pearls or just having a 60 minute session with a few presentations. That was you know, spread out dispersed amongst the major organizations, they’ve done a phenomenal job of providing resources, and helping us grow the specialty. But I wanted to provide a place that it was very unique to emergency medicine pharmacists. And if you know anything about us, if you’ve had, if any listeners are part of, you know that you have to be a certain type of personality to consistently work in emergency department. And I wanted to provide a space for that. So I remember sending a text message to Kyle Wendt, he was he was at MUSC at the time, and saying, hey, what if we just created our own conference? And what if we just made it to where it was? It was like, it wasn’t like any other from a professional standpoint, what if you just you didn’t wear dress clothes? What if you didn’t come there at a tie, you came there and a T shirt, some jeans, and you just was having a good time. And we just spent all day talking about things that really impact emergency medicine pharmacotherapy, whether it was clinical, or whether it was the social components. There’s a lot of things that happen in emergency medicine on a day to day basis that there’s it’s not in the textbook. You don’t know how to have the interaction with the one mean nurse. You don’t know how to, you know, make sure that you’re able to think quickly when that patient comes in, that’s unannounced. We want to provide a place where we can talk about those things. But also, can we be ourselves the same way we are at the bedside. Because many ER pharmacists will tell you, when we go to the actual pharmacy area, there’s a certain persona that we we uphold when we talking to our superiors. And there’s what happens in the ER when we spend the majority of our time with nurses, physicians, EMTs things that nature. So I wanted to provide that environment, that community. And we sent this out in 2020. And we want to figure out, how can we do it as for us and by us, instead of someone else creating it and thinking they know what we want. Why don’t we just create it from the ground up? And that really was the initial phase of this. And it led to us being able to create an environment where we speak on many aspects of acute care pharmacotherapy, particularly again, the resuscitation part of it. So whether you’re a central pharmacy that responds to cardiac arrest, we have information there for you whether you’re a nurse who just happened to be interested in the drug component, we have something for you. So I think we are a emergency medicine pharmacotherapy conference. And we’re not necessarily a EM pharmacist conference in a say. So I think it kind of brings together our world in one place over two days, and the initial one was going to be virtual, because again, COVID definitely has something to do with that. And then last year, partnering with SAEM. And we got to see a sense of it. But I think that the next phase was okay, we keep saying that we’re for us, and by us, we have that everywhere. This is the first year we’re going to do everything completely in person, have some virtual access and completely be for us and by us and we grew our team tremendously to build something that again, it’s for all of us. And when I say us, that can be a physician, that can be a nurse, that can be anyone in that space, but you now have a home to discuss pharmacotherapy. 

Tim Ulbrich  39:24

I’m really excited to experience it. I’ve been to many, many pharmacy conferences, but I’m sensing there’s something different, something unique about this, and I can’t wait to be a part of it. Hopefully the emergency medicine folk will allow me into the room. It’ll be a good, good, good chance to interact. And I’m really looking for it’s another great example to me, Jimmy, of something that, you know, you obviously had interest built up in a community and following at the point of when you launched that first one, but you still had to take that first step, right. And sometimes that means success. Sometimes that means failure and certainly you’re going to learn and grow from it. And I can hear the evolution that the conference has taken the last several years. So really looking forward to being a part of that. And I just as we wrap up, Jimmy want to say I admire and I mean this wholeheartedly admire, what you’ve built, why you’ve built it, how you built it. I love the niche focus. I love the clear messaging you have, there’s a strong sense of community. And there’s a strong anchor back to the vision of why that you’re doing and that that is the recipe for success in my mind as people are thinking about building a business. So, Jimmy, thank you so much for taking time to come on the show. I appreciate it.

Tim Ulbrich  40:29

As we wrap up today’s episode, let me remind our acute care healthcare listeners about our partnership with the 2024 Empower Rx conference, a leading event and emergency medicine pharmacotherapy. This year, it’s happening in Charlotte, North Carolina on April 26, and 27th. I’ll be there and hope to see you there as well. It’s ideal for pharmacists, physicians, PAs, nurses and others in the field. The Empower RX conference offers more than 10 CPE credits, insights from top experts interactive workshops, and groundbreaking research. It’s not just a conference, it’s a community focused experience fostering learning and networking in a welcoming environment. Take advantage of discounted registration available to the YFP community by using code YFP2024 for 15% off. Again, that’s code YFP2024 for 15% off you can join in person or virtually register now at EmpowerRx-conference.com and elevate your emergency medicine skills. Again, that’s EmpowerRx-conference.com.

Jimmy Pruitt  40:29

Thanks for having me on, Tim.

Tim Ulbrich  41:32

 As we conclude this week’s podcast and important reminder that the content on this show is provided to you for informational purposes only and is not intended to provide and should not be relied on for investment or any other advice. Information in the podcast and corresponding materials should not be construed as a solicitation or offer to buy or sell any investment or related financial products. We urge listeners to consult with a financial advisor with respect to any investment. Furthermore, the information contained in our archived newsletters, blog posts and podcasts is not updated and may not be accurate at the time you listen to it on the podcast. Opinions and analyses expressed herein are solely those of Your Financial Pharmacist unless otherwise noted, and constitute judgments as of the dates published. Such information may contain forward looking statements which are not intended to be guarantees of future events. Actual results could differ materially from those anticipated in the forward looking statements. For more information, please visit yourfinancialpharmacist.com/ disclaimer. Thank you again for your support of the Your Financial Pharmacists Podcast. Have a great rest of your week.

 

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YFP 338: Stepping Into Your Inner Radiance in 2024 with Dr. Christina Fontana


Dr. Christina Fontana, creator of The Pharmacist Coach, shares her journey from pharmacy to entrepreneurship, healing from trauma, and setting goals.

Episode Summary

In this episode of the YFP Podcast, we welcome Dr. Christina Fontana, PharmD, the visionary creator of The Pharmacist Coach. Dr. Fontana shares her inspiring journey from pharmacy to entrepreneurship, revealing the impact of her early experiences and the resilience that fueled her pursuit of a purpose-driven path. From navigating personal challenges like eating disorders and anxiety to healing from childhood trauma, Dr. Fontana discusses her commitment to inner work and counseling as essential components of her transformative process. The episode also explores the intertwined nature of personal growth and business development, with insights into Dr. Fontana’s methodology of “structured flexibility.” The discussion concludes with a focus on mindset and goal-setting strategies for pharmacists, encouraging alignment with one’s true desires and an embodiment of authenticity. Tune in for a captivating exploration of career empowerment, resilience, and setting ambitious goals for the year ahead.

About Today’s Guest

Dr. Christina Fontana, AKA The Pharmacist Coach, is a pharmacist, holistic healer, rapid transformation business coach, speaker, and 5-time author. She helps spiritually-driven women to ‘Reignite Your Light’ and shine in your brilliance, confidence, and true essence. 

She started her entrepreneurial journey 11 years ago being disempowered, homelessness, broke, with eating disorders, PTSD, and anxiety and has since transformed, turning her pain into purpose, empowering women all over the world to step into more purpose, power, and prosperity.

Over the last 11 years, Dr. Christina has been providing uplifting, transformational content through her Youtube videos, books, courses, programs, and Conferences. Her mission is to empower more healers and business owners unlock their innate gifts to create a domino effect of healing on the world.

Key Points From the Episode

  • Career, trauma, and entrepreneurship with Dr. Christina Fontana. 
  • Career journey and goal setting in pharmacy. [1:53]
  • Eating disorders, perfectionism, and self-discovery in pharmacy school. [5:06]
  • Trauma, intuition, and decision-making. [11:19]
  • Healing from childhood trauma and inner work for personal growth. [16:00]
  • Personal growth and business development. [19:57]
  • Personal growth through entrepreneurship and parenting. [28:19]
  • Mindset and goal setting for pharmacists. [32:20]
  • Setting goals and being flexible in entrepreneurship. [39:38]

Episode Highlights

“All of these tools that I’ve learned throughout the years, I now help people with. And someone I was I was working at a retreat one time, and somebody came up to me, they’re like, You should call it like rapid transformation, because people shift so quickly, because I, because I’m so intuitive. And I’ve developed that muscle so much within myself, I can look at someone and say, okay, and coach them and ask them these questions that are going to draw out of them.” – Dr. Christina Fontana  [17:44]

“I grew up in a very suppressive environment, and it doesn’t allow for you to tap into who you really are, the creativity, the gifts and that’s why I bring this work into helping entrepreneurs because if you’re suppressed, you’re not going to show up fully self expressed when you give a talk, when you go to put your message out there this work is so much of you know, the inner work, but also the practical strategy of how do I bring all of who I am to the table when I am speaking, so that I show up with power, conviction. And that’s how you influence people because then they know you care, they see the passion that you have. And that’s how you start to create a domino effect of healing in the world. Which is really why I believe I’m here is at the root cause it’s to be a beacon of light for other people and that’s why I’m so vulnerable in my story.” – Dr. Christina Fontana  [18:45]

“Translate your gifts into gold.” -Dr. Christina Fontana  [21:38]

“But when you when you embody that version of yourself, like tapping into the energy of this is what I want this is who would I have to be to achieve that goal? Because there’s usually an evolution or a next version of yourself, right? Maybe a higher version of yourself? What would that be? And feeling into that frequency?” -Dr. Christina Fontana  35:28

Links Mentioned in Today’s Episode

Episode Transcript

Tim Ulbrich  00:00

Hey everybody, Tim Ulbrich here and thank you for listening to the YFP Podcast where each week we strive to inspire and encourage you on your path towards achieving financial freedom. This week I welcome Dr. Christina Fontana, creator of The Pharmacist Coach. We talk about her career journey in a pharmacy, her trauma experience growing up in an abusive household and how that shaped who she is today, and her entrepreneurial journey focused on empowering others to transform their lives reveal their inner radiance and step into more energy, confidence and power. We then wrap up the show by discussing strategies for getting in the right mindset to set big goals for 2024. Let’s hear a brief message from YFP team member Justin Woods, and then we’ll jump into my interview with Dr. Christina Fontana.

AD SPOT  00:45

This is Justin Woods from the YFP team with a quick message before the show. If you listen to the YFP Podcast, you may learn something every now and then, either from Tim Ulbrich, Tim Baker, or one of our guests. A lot of people listen to the show, but they may not execute or implement the things they learned. As pharmacists, we know the impact of non-adherence on patient outcomes and their overall well being. As a pharmacist, myself and part of the YFP team. I talk with pharmacists every day who are confused about how to implement financial knowledge. Pharmacists share with me that they’re treading water financially, maybe took a DIY approach, reached a plateau and are confused about what to do next. Or those who worked for decades can see the light at the end of the tunnel, and feel uncertain about how the next chapter will unfold. If that sounds like you, one, it is not uncommon to feel that way. And two, does it make sense for us to have a conversation to see if YFP Planning can help you visit YFPplanning.com or follow the link in the Show Notes to find a time that works for your schedule.

Tim Ulbrich  01:50

Christina, welcome to the show. 

Dr. Christina Fontana  01:53

Thank you so much. We’re here on a Monday morning and it’s raining. So, bring in the sunshine.

Tim Ulbrich  01:58

It’s a great way to start a Monday, especially when as you mentioned it’s cloudy, it’s rainy, it’s cold, but you very much have the holiday spirit wearing your your polar bear gear. I love that. And I know the energy you’re going to bring to the show is going to light lighten the mood that has been set by the outside weather. So I’m really looking forward to this opportunity to interview you. We’re going to unpack your career journey, we’ll talk about your entrepreneurial journey. And then I’m gonna pick your brain about advice you would have for our community listening about how you think about goal setting, as well as how you coach others on goal setting as we get ready to turn the page onto 2024. So let’s start with your career journey in pharmacy. What led you into the profession? Where did you go to pharmacy school? And what was some of the work that you did upon graduation? 

Dr. Christina Fontana  02:45

Yeah, so my dad was a pharmacist. I’m from a family full of pharmacists. So my uncle, my aunt, my sister, my dad, we all went to St. John’s University and I grew up working in my dad’s store back from when I was like three years old, sweeping the floors, helping people find, you know, cards for their granddaughter, working the register. Really, I learned my people skills, my dad would always say, Alright, go talk to that person. Go help that person, go sweep the floor. And I think that those early experiences really helped me to kind of plant those seeds of number one customer service. My dad was, he knew everybody’s name. He knew like, what every customer, what their kids’ names were, what sports they were in. And I just would watch him in awe and be like, Wow, he’s just so…how do you know all this and then he knew all the drugs too in the back. You’re amazing. So I was both in awe of my father, but also extremely terrified of him because he was a strong Italian dad, very strict, very controlling. And I actually grew up and I’m very open about this with a lot of abuse. So physical and mental, emotional. I loved my dad and I still do to this day. And I see now that that was an experience that I went through to strengthen my character to be who I am today. And I’ve gone through a lot of healing through that and but like kind of back to what you know, back at the pharmacy, so there was all of that going on. So like I loved him, I admired him. He taught me so much and he was so charismatic, intelligent. And so I absorbed all of that I was like a sponge, you know, from a very early age. And I knew in those interactions with people that were at the counter. That’s really where I like loved talking to people and hearing about their stories or what they were doing for the day. I grew to love people. And I just knew in my heart like I felt this, this rush in my body whenever someone was like, “Oh my God, you really helped me!” I was like, This is my purpose and so from probably around 13-14 years old, I knew that I wanted to help people. And so in my mind, I was like, oh, pharmacy. So the day that I got into pharmacy school, I feel like my whole world opened up, I was so excited. It was like this whole new adventure. And at the same time, there was this internal struggle that was happening within me. So I had an eating disorder in high school where, you know, I was anorexic. Put a lot of pressure on myself. Highly perfectionistic. Does this sound familiar, pharmacists, right? And so my trauma showed up in my body as an eating disorder high, you know, high levels of anxiety. I was a high performer, you know, like, I did kick line dance, all these different things, all throughout my childhood. Because that was what I thought I had to be in order to be loved by and accepted by my family. And so I went through pharmacy school, my head was down, you know, I, I actually developed a different eating disorder at that time. So it was night eating syndrome. That’s a whole other story. But essentially, what I learned was that my going through my healing journey, my nervous system was so overloaded from all of that trauma, the high performing, trying to be perfect, all of those things, that eventually had to come out somewhere because I suppressed my emotions. And you and I could talk about this for hours. But fast forward to kind of as I was going through pharmacy school, I was kind of struggling internally with all of this, you know, my eating disorder, anxiety, it just got compounded because it’s so much pressure to be in pharmacy school to make sure that you’re, you know, making the most out of your social time and, you know, the commute and all of the other things that come with being, you know, in pharmacy school, that pressure. So eventually, I got to the end of my career, or my, my time at St. John’s. And I started to look at all of these different opportunities. And I was really excited about pursuing a residency. And so I, I told my, my family, and I knew they weren’t going to be happy about it, because again, my dad owned this pharmacy and groomed me and, you know, helped me for years, and I just said, I’m like, I want to do this other path. And when I said that, he was not happy, because again, I was a people pleaser, I did whatever my parents said. I was a good girl, all of that. And so what I was, what he was saying back to me was like, you know, how could you do this to us? Like, you’re betraying us, you know, I helped you blah, blah, blah. And I didn’t care. For the first time in my life, I just felt it in my gut. And I think it was the dynamic to have probably somewhat of a toxic environment that I was already in, in that pharmacy setting. Combined with this drive that I had in my in this, again, I felt that feeling in my heart, like this is what I’m supposed to be doing. And so I always say to people, you know, I know, you have to use logic, of course, but also using your intuition like what feels aligned and right to me, that was probably the first time in my life that I actually let that voice be louder than the fear of what are they going to say I have to be perfect all that. So I did, I wound up pursuing the residency and living in that in my parents house with walking on eggshells and feeling like I couldn’t really, like tell them what was happening because I had to go to mid-year and I had to like, develop a CV for the first time and business cards and all of that. And I actually didn’t get any of my top five choices, because you have to pick five residencies that you want to match with. And I was like, devastated. And I didn’t know what to do. So I was talking to one of my professors at St. John’s one day, and she’s like, “oh, like, why don’t you try through the scramble. There’s a King’s Pharmacy in Brooklyn that I think I saw it didn’t match.” So I was like, let’s see if this goes. I went and interviewed and I got the call that I got this residency. But that was the beginning of the crumble of my life because that was when I got kicked out of my house. I my parents pretty much disowned me and you know, all of my stuff was thrown out onto the lawn- hangers, clothes, you know, everything that was my life, from my childhood room, where I was still living at home with them was literally purged onto the lawn. So all my neighbors were probably like, what is happening right now? So, I literally had to pick up the pieces of my life and start fresh like that was my rock bottom. At that time, I was taking anxiety medication. My life was so unworkable, because I wasn’t really speaking my truth. And all of these patterns that people pleasing, the perfectionism, the unworthiness that I had, it all kind of culminated into this moment where I was like, I’m choosing this, I’m choosing this new path. I don’t care how scary it is. And I remember looking up at the sky, and I just was like, it’s gonna be okay. I just had this feeling in my heart that even though my life was a mess, physically, everything was all over the lawn. And, you know, I couldn’t, I wasn’t even allowed back in the house. And I got fired from my dad’s pharmacy that day. So that was like one thing after the other. And by the way, it was like April of right when I was about to graduate pharmacy school. And so I was about to start a residency, I had two months left of pharmacy school, I still had to take my board exams. I had no job, I had not much money in a bank account, and I was living out of my car. And in that moment, like I said, I knew I was like, I can do this. I just had, I don’t know if it was God, if it was a strength, something within me, I just knew that I had made the right decision. And there had been so much bullying and abuse, and I was like, I’m done with this. So anyway, fast forward. And tell me when…

Tim Ulbrich  11:19

Yeah, good. I’ve got so many questions, but this is good. Finish your journey here. 

Dr. Christina Fontana  11:23

Yep. So So there’s so much more, you know, that was the beginning of my entrepreneurial journey really, was getting into that residency, because it really opened up my eyes to all of the different possibilities within pharmacy, and I, it was so stressful, I cried a lot, I had so much PTSD in my body now that I look back on it. But I don’t regret that decision of doing a residency because again, it opened up my eyes to like, I started teaching diabetes classes, I was going through Integrative Nutrition at the same time, and like healing my body of looking at the deeper root of disease and why people get sick. And so this journey led me to where I am now. And I don’t regret any single part of it, because it was so painful. But I turned that pain and alchemize did into why like the drive that I have now to help people. 

Tim Ulbrich  12:20

Yeah, as you’re is your sharing, and I really do appreciate your vulnerability here as I think that many people listening, you know, maybe will resonate with very specific parts of that, right, whether it’s, you know, an abuse part of the journey, or, you know, an eating disorder or some other trauma. But, you know, I think there’s pieces and parts of all of us that can relate to some part of that story. And what’s coming up for me is, like, where does that generative drive come from? Right? So when you think about all that you’ve been through, when you think about, you know, obviously the questions around am I loved? And you know, then being abandoned. And when you talk about your residency journey to me, you know, when I, when I think about, okay, you went through the scramble and I’m sure in your father’s eyes now that was a kind of a dagger of like, okay, now you’re choosing an option as the scramble, right? It’s like the last resort instead of this pathway, you know, seeing you would take and so my question is, where does that generative drive come from? Where do you attribute, you know, you choosing to go down that path? Right? So you know, I think in many abuse trauma situations, obviously, I’m not a counselor in any way, shape, or form, but you tend to think that often you see people stuck in those situations, because, you know, it’s, it’s harder to see the path out of it. And that becomes a new defined normal. And here, obviously, you talked about hitting that rock bottom in terms of, you know, getting thrown out of the house, and, you know, you chose choosing to go down this path anyways. And I almost felt as you were sharing, almost like this tug down an undefined path. And I’m curious of like, what is that pull? Like, what is that talk? What do you attribute to? Is that your is that your faith? Is that your “I just have this intuition”? Like, where, where does that come from?

Dr. Christina Fontana  14:09

I remember sitting on my bed one day meditating, because I like I said, I had so much anxiety from living in this house where I knew like my parents hate pretty much hated me, that my brother, and like, I guess I laugh to kind of cope with it now because I’m just like, I think back to how crazy it was. So please, like if you’re listening to this, please. No, I’m not. I laugh at my own situation, I guess because I’m just like, it was so crazy. But um, I remember sitting and meditating at the time because I was just trying anything to cope with this anxiety. And I felt this and I heard this voice so clearly say, “You like you need to get out of here.” Like, this needs, you need to leave. And so I guess I feel like that was really the first time that I felt that intuitive presence of God. You know, like I grew up Catholic, I kind of had a little bit of connection. But it wasn’t like, my dad was not a pastor or like, I didn’t really have that strong influence. But in those quiet moments, when I was with myself, my intuition started to speak. Because, you know, there’s so many fear influences that we have even now, with the news, people and expectations, parents, etc. So when you quiet that voice, and you really tune in, I started asking myself, like, what do I really want. And it was very scary, but it was that was that same feeling that I had back at the pharmacy. It was just this, it came from within, and it was just this boost of energy that I knew. It was, it was like, without a shadow of a doubt, I need to do this. And it was just, I think, too, probably the pain, like think about when someone has to make a decision, the pain was so bad, that I felt like I had to move. So like if you’re, if you’re in a bad relationship or a bad situation, eventually you get whittled down enough that it’s like, I’m done. That like F-it moment. So. 

Tim Ulbrich  16:12

And Christina, as you share, you know, you talked about several things like, you know, obviously, your your need for acceptance, and to be loved. You talked about your nervous system activation, you talked about, you know, your awareness of how emotions are being suppressed. You also talked about kind of the journey of not not condoning in any way, or you know, accepting any way the abuse, but understanding and having a perspective on that, as you now look back. Which all of those together, tell me you’ve been through a journey of inner work, of counseling, of i, if you wouldn’t mind, just sharing for a moment what that journey has looked like for you. Because I think for some that are listening that say, Oh, I’ve got a, you know, a part of my story, you know, that maybe I need to dig a little bit deeper, despite the pain, right, that can be there. And I just think the more that we can hear from others, and on some level, you know, normalize the work that needs to be done, you know, the healthier we can all be. So if you would mind sharing a little bit of, of your journey of processing some of the emotion and the pain that you went through? 

Dr. Christina Fontana  17:12

Yeah, absolutely. It it’s still a work in progress. Like there are I’m doing specifically nervous system work right now. But I had started off with traditional therapists, and that only got me so far. When I started doing the subconscious work, and I had hypnosis sessions, my anxiety went from like an eight to a two. And I started to say, okay, like, this is part of the breadcrumb trail of how I want to be helping people. So now that’s what I do. All of these tools that I’ve learned throughout the years, I now help people with. And someone I was I was working at a retreat one time, and somebody came up to me, they’re like, You should call it like rapid transformation, because people shift so quickly, because I, because I’m so intuitive. And I’ve developed that muscle so much within myself, I can look at someone and say, okay, and coach them and ask them these questions that are going to draw out of them. What needs to be shifted, because it’s all internal. Right? It’s the, it’s the layers, I call it multi dimensional healing. It’s the nervous system that’s holding the cellular memory of the trauma, it’s the patterns that you’ve come to cope with that trauma, people pleasing, perfectionism, overthinking, that’s all a nervous system response. So it’s the nervous system, all these patterns. And then there’s typically core wounds that are there like unworthiness, shame. And so that needs to be digested in order to allow that flow of emotion because, you know, I grew up in a very suppressive environment, and it doesn’t allow for you to tap into who you really are, the creativity, the gifts and that’s why I bring this work into helping entrepreneurs because if you’re suppressed, you’re not going to show up fully self expressed when you give a talk, when you go to put your message out there this work is so much of you know, the inner work, but also the practical strategy of how do I bring all of who I am to the table when I am speaking, so that I show up with power conviction. And that’s how you influence people because then they know you care, they see the passion that you have. And that’s how you start to create a domino effect of healing in the world. Which is really why I believe I’m here is at the root cause it’s to be a beacon of light for other people and that’s why I’m so vulnerable in my story. I’m like there’s nothing look in the crevices in the closet. There’s nothing in my closet like I will show you my husband because I want people to to know that they’re not alone and I want them to know there are tools out there that can help them. 

Tim Ulbrich  19:57

Yeah, I love how you described it as you know multi dimensional and the layers. You know, that’s been my own experience of just kind of slowly peeling back the onion and the layers. And I think as you do that. And I’m convinced it’s a lifelong journey. I don’t think the work ever ends. 

Dr. Christina Fontana  20:12

Yeah. 

Tim Ulbrich  20:13

But through that, you start to get a little bit closer, a little bit closer a little bit closer to who your authentic self is. Right. And that is that is the unique advantage of every one of us. There is one, Christina, there is one, Tim, you know, there’s one of whoever’s listening, and we’ve got an opportunity to really identify who is that? Who is that? And how can we help serve others. So with that in mind, let’s shift to talking more about your journey as an entrepreneur. And one of things you share on your website is that you, “Empower others to transform their lives, reveal their inner radiance and step into more energy, confidence and power.” So what what is the how behind that? Why? So how do you help people on that journey?

Dr. Christina Fontana  20:53

So it’s part of what we just talked about. So it’s that inner work. But it’s also the practical strategy of it. And now we’re going to talk about goal setting. So I’ll bring this up now. So structured flexibility, right. So like, if you think of a container, you need to have structure around something to hold the energy of it. So like, if I were to just say, I want to have a business, but there’s no structure or offer or clear place for somebody to land, then it’s kind of like having a leaky bucket. Yeah. So I look at, okay, let’s look at some of these patterns that you have that we can start shifting, as well as those practical strategies of how do we translate your gifts into gold. That’s one of my, like, my signature methodologies turn your gifts to gold, because again, I always show this this is like my new thing. I know that you everybody listening, I’ll describe what I’m holding up right now. So it is a diamond. And if you are following me on social media, you’ll see that I post about this, this is on my Instagram. This is who we are like I’m pregnant right now I’m 21 weeks pregnant, this child is going to come out pure, with all the gifts that it was born with. With it being brilliant, worthy, everything, its pristine. But then what happens is, over time, we learned that life isn’t safe, right in some way, whether it’s a trauma, or we get yelled at or punished, or whatever, whatever that might be. And little kids make meaning out of things. I’m bad. I’m unworthy, all of this. And so that’s what we’re carrying into our business. And people, it’s so unconscious, that that’s why we bring it to the conscious forefront and say, Hey, this is what’s showing up. So we can help you reveal more of that diamond, of the brilliance of who you came here to be. Because you’re most magnetic when you shine that light. And when you can help those people who are in your audience scrolling on Facebook, looking for the answers. That to me is true fulfillment. So the more that you can reveal that, and have these containers and by containers, I mean, like offers or the way that you tell your story in a way that’s compelling and draws people to you. That’s how you build a sustainable business. That’s, that’s my belief. Its just one perspective. 

Tim Ulbrich  23:24

Yeah, and I know you work with a lot of entrepreneurs, but for everyone listening, like this work is span spans everyone, right? So obviously, we’re talking about here and the framework of, you know, being able to approach your business and how you serve others and making sure that you know, what is unconscious becomes conscious, and we’re aware of how that might be limiting what we’re doing are holding us back. But, you know, for someone who’s at the front lines at a community pharmacy, or they’re a manager or administrator at a hospital, like, this work matters for everyone. It matters in your professional life and matters in your personal life. You know, you’re talking about some of the variables that as you know, kids growing up, we experienced these things, some of them might be a traumatic enough that we remember, but often they’re not. And I know that as a parent, like there are micro moments, I had one of them with my kids last night where, you know, after there’s an interaction, it’s like, oh, like, how was that perceived? How could that have been done differently? And now how can I, there’s mistakes are going to be made? That’s a part of life. But how do I learn from that? And how can I talk that out loud and process that with them as well? And they need to hear me out loud, say, like, I am sorry, you know, I shouldn’t have done X, Y, or Z. And I could have done this differently and they need to hear those things. And I don’t get it right a lot of the time! But this work matters as an employee, as an entrepreneur as a parent, as a spouse as a you know, father, mother, brothers it matters in every relationship that we have. And so I just love the vision of what you’re sharing one of these you have on your website, which really connected with me is you said “When we reconnect back to our true essence, remember who we really are we are limitless empowered, and we’re free.” 

Dr. Christina Fontana  25:03

Yep. 

Tim Ulbrich  25:03

So powerful, right. And that transcends so much of what we experienced every day if we’re able to get there. 

Dr. Christina Fontana  25:09

And I want to just really quickly talk about that, because that you hit on a really important point there with, you know, when when we have to cope with what’s not resolved within us, then it turns into, like, for me, it was, you know, drinking and numbing my emotions and staying busy and all of these coping mechanisms that disconnected me from myself. And so this process for me has been reconnecting back to my body, which, like, again, it’s uncomfortable. If you’ve experienced trauma, it’s so uncomfortable sometimes to go into that pain. And so oftentimes, people dissociate. And they’re like, how do I escape this? Like, can I just run away from this in any way possible vacations, whatever, whatever that coping mechanism is. But when you when you heal, that’s when you’re truly free. And I think that’s what a lot of people are seeking is through those mechanisms, like, I just feel better. 

Tim Ulbrich  26:06

So right, that’s right. Yeah. And I think for you know, I’ll speak to this for a moment, just because this has been my own journey. I know, when I was doing some of the work that I’m doing now, one of my initial knee jerk reactions was like, I had a great childhood, like, there is no trauma there. You know, number one, all of us have experienced something, the magnitude of it, the significance of it can be different. But there, we all have our own journey. And, you know, I think sometimes that we can confuse things like, you know, I was provided for effectively, you know, my parents helped support me, but there could be emotional gaps there, there could be emotional gaps, and you know, how things were communicated or not communicated. And this is not about, you know, digging up things that’s going to lead to, you know, judgment and, you know, disgruntment towards others, right, I think part of this journey, is to really have peace with that. But you know, so much of that, the more to your point, the more that we can help move from being unconscious to conscious, once we’re aware of it, you know, and once we can tap into our emotions and start to slow down and say, Okay, in this moment, I’m noticing myself feeling angry, I’m feeling fear, I’m feeling shame, I’m feeling guilt, whatever it be, and then connecting that with whatever interaction we’re having. I know what I often realize is whoa, like the emotional reaction, as real as it is, is way out of whack with the reality of the situation. Okay, Where’s that coming from? Like, why am I why am I feeling so much anxiety and fear over something that went, I can just step back and kind of untether you know, myself and sort of observe like, oh, Tim, that’s interesting. Like, your heart rates increased rapidly, you have shortness of breath, like you’re, you’re, you’re becoming really tense, like, what’s all that? About? What, what’s behind that? And those are, those are tools, those are things that we can use everyday in our interactions that we have with others. 

Dr. Christina Fontana  27:54

Right. Exactly. And the brain loves context, right? So like the nervous system feel safe, when we have some kind of context around, “oh okay, like, this is what’s happening.” Then you can use whatever tool to regulate and be with that part that is probably a past part of you. That’s like, hey, I need support, hey, I wasn’t supported in this way, or whatever it might be. So yeah. 

Tim Ulbrich  28:21

So one of the things I’ve shared before on this show and with others, as well, is that I feel like parenting and entrepreneurship, for me have exposed so many areas of weakness or opportunities for growth, however, we want to say it. 

Dr. Christina Fontana  28:37

Yeah!

Tim Ulbrich  28:38

And so many opportunities for self reflection that I’m not sure, you know, would have been there to the same degree without it right? When you’re when you’re talking about young kids, when you’re talking about business, there are things that stretch challenge, get out of your control, in a way like for me, I was very good at like keeping things in a box, and being able to kind of control and maneuver around it so that I didn’t have to experience the uncomfortable feelings and the things.  Well guess what? When kids come to the equation, when business come to the equation, like that box gets blown up, sometimes they really, like for me exposed like, oh, wow, like when I don’t have control of a situation. Like that’s where I see, you know, a lot of things go awry. And and that’s an interesting discovery, like, well, what’s behind that? And why why is that there? So my question for you is, you know, as you think about your journey, in business, or in tune to be as a parent, like, what have you learned about yourself? What has been the most significant one or two things that you’ve learned about yourself through not only your own journey of healing, but also through building and growing a business? 

Dr. Christina Fontana  29:36

Oh, my goodness, when I think of this analogy, when you have a business and you’re growing it, it’s like a mirror. Everything that needs to come up, that’s your client interactions, team interactions is going to come up like you said, I love that analogy. You’re like the box blows up because it’s like, you can’t hide. You’re facing off with yourself. And yeah, I would agree 100% with the control, like for me on worthiness came up control, people pleasing all of those protective parts that just wanted to keep, like, as a child, I just wanted to be safe. And I never felt safe in my house because it was so chaotic, there was a lot of abuse going on. And so I learned to shut down. And that was part of my coping mechanism, like I said, and I think, through control, and my, my dad was very, both my parents were very controlling. That’s what helped me feel like, oh, I have some sort of safety, right? So it was kind of that dynamic that still plays out. And I’m like, I have to catch myself. And I’m like, okay, and I again, like, that’s one of the layers for me that I have to continually work on. And that’s why I have continuous support coaches, different people that I hire, because I’m like, hey, I need, I need to be witnessed in this, I need to be held in this very uncomfortable situation. But at the same time, like even, you know, currently, like, in the past few months, I’ve had some situations where it really stretched me and I’ve never experienced this before. But from a higher perspective, I always come back to okay, what is God trying to teach me through this? Because my character is being strengthened through this. And so I feel the emotion, but then I also say, Okay, what am I actually learning here? And that, to me, is, is important for the integration process of like, I’m not just going through this to feel pain, I’m actually alkalizing something within myself from a past version, or whatever it is, that’s helping me become a higher version of myself, you know? 

Tim Ulbrich  31:48

Yeah. And I think that integration part of the journey is so important, right? There’s obviously the feeling of the emotions, and you know, being more aware of that, and how is that impacting, you know, the relationships and things that are happening each and every day? But then what’s the integration? You know, and sometimes that’s not in the moment thing, at least speaking for myself, sometimes that’s, you know, really leaning into the curiosity, as I’ve alluded to a couple different times, and then through that curiosity, and through that self awareness, and through kind of untethering yourself in that experience, it’s okay, what, what is the integration part of this? And what is there to be learned? And how can I grow? I think that how can I grow is a good transition and segue into setting big goals. We’re getting ready to come up on the New Year, which is a time that people often look at the mirror and say, Hey, what are some things that I want to focus on? What what has been the year that’s about to end? What what do we want to shift? And how do we want to grow into the new year? And before we talk about some of the strategy and X’s and O’s for how you approach goal setting, or how you approach this with your clients as well. I want to get just your general thoughts and recommendations on how you might help someone or encourage them to get in the right mindset before they get into the goal setting. Right, the work before the work, if you will. But yeah, I think so much of the goal setting exercise, I say this about the financial plan where we can work on X’s and O’s, we can develop a retirement plan, we can develop a debt repayment, we can do all these things. But if we’re not in the right mindset around, like, why do we care about this topic of money? What’s the goal? What’s our relationship with money, all of these bigger types of things, those X’s and O’s are only going to go so far. So I think similarly here on the goal setting, there’s this important step of getting in the right mindset under which we’re then thinking about how we set goals. So what are your What are your thoughts there? 

Dr. Christina Fontana  33:35

Yeah, so I think getting in the right nervous system state is even a deeper level, because when we’re in fight or flight, this prefrontal cortex is not active. So this is where our creative solutions come from, our strategic thinking, our critical thinking, and so I would always encourage and this I do this across the board with all of my clients, align the energy first. So looking at your nervous system, doing some of those exercises, but also really moving from, to what feels pleasure, like like moving from the mind of like, oh, like, How much money do I have whatever. Ask your heart and move into the body and say, What would feel really exciting for me? and I’m actually going to say this out loud because I want to, I want to commit to this. Even though I’m having a child next year, I saw somebody who had this he has a list. He’s really in a very ambitious in my audience, he’s not a pharmacist, but he was committed to speaking to 100 audiences in 2023. And he’s like at the bottom of the list. And I thought to myself, I want to do that I want to commit whether it’s through a Facebook live whatever it is Instagram speaking opportunity. I’m putting it out there. So I would love to have that as a goal so that for me feels juicy, alive. Pleasure lead, like yes! This is something about impact that I really want to move. And so from that vision, then you can obviously go into the more like practical planning pieces of it. But also, it’s like that structured flexibility, like not being too rigid, where it’s like the gripping, but allowing that co creative force of God, the universe, whatever you want to call it, like the surrender piece, because we can only control so much. Yeah. But when you when you embody that version of yourself, like tapping into the energy of this is what I want this is who would I have to be to achieve that goal? Because there’s usually an evolution or a next version of yourself, right? Maybe a higher version of yourself? What would that be? And feeling into that frequency? I recommend this to my clients to just even for five minutes, every single day, because, according to quantum physics, we’re always attracting based upon our thoughts and our electromagnetic signature from our heart. Yeah. So that’s what we attract. What we constantly think about what we’re constantly feeling. So yeah, that’s a whole other topic. 

Tim Ulbrich  36:13

It’s a good one, there’s a lot of good resources out there, you know, for for people that want to learn more about that as well. But I think, you know, what you shared about the pleasure lead really resonates with with me, right, because I think for a lot of pharmacists, you know, I’ll speak for myself, but I suspect many may feel the same as well. You know, high achiever tend to want to please others, you know, want to develop these, you know, goals that may have expectations tied to others, and really slowing down and getting out of our head getting into our bodies to really take the space and time to say, Does this resonate with me? Is this an expectation of someone else? Is this really authentic to me or not. And that really requires your point, getting in the right state of our nervous system. I’ve been in these exercises with my small group of men where we meet, we meet once a week for two hours, and we kick off our meeting, typically, with one of the men leading a 15-20 minute type of meditation exercise, and I can consistently now almost have gotten to the point where I will show up, and it feels like there’s an uneven distribution of weight of my head to my body. Because I’ve been throughout the day, I’m just programmed, like through, you know, repetition, experience, whatever, that if I’m not careful and don’t slow down, I’m like, I will live so much of the day in my head, that I can actually feel like the physical exhaustion of that in my head, and really, to be able to slow down and like get into my body. And typically, by the end of that meeting, like I can actually feel like the shift of the stress and the weight in my body. And I’ve actually described it to the guys my group that like it feels like if I close my eyes, sometimes it feels like my head is like in a giant space like disproportionately weighted to the rest of my body. But it’s just such a good reminder of like slowing down, like, what are the exercises, what are the habits, one of the behaviors can really get ourselves into checking in with our body. And I think aligning that with goal setting is so important, right? Because I think if we’re not careful, like Are these your goals? Are these someone else’s goals? And even if they’re your own derived goals, maybe not at an expectation of others, does it actually resonate with you? Right? So you gave that example, which I think is a really good one, because someone else might see that and say, oh, I want to do that too, but not because it really resonates. But because they’re like, Oh, that’d be cool to speak 100 times, like, that’d be cool, right? There could be some pride there, there could be some ego there, right? You know, but the way you described as like, that really resonated with you, internally, right, for whatever reason, I think it comes full circle to where you started your story, which was, you know, early in your life, identifying that you really have a desire to want to help other people, right, that, to me, ties very directly to that. So I think getting in the right state of mind, you know, getting out of our head, making sure that it’s a pleasure lead processes, is so important. Now, I want to get a little more detail from you on this concept of structured flexibility. Because this has been my experience where I’ve gone through goal setting in many different formats. And sometimes I come up with these very comprehensive, you know, plans that seem great, you get the dopamine rush, and then two weeks in, you’re like, oh, my gosh, this is exhausting. What was I thinking I’m going in 12 directions, I’ve got every domain of wellness of, you know, defined with five different sub goals. And then I’ve been on the other end where, you know, it’s too loose, it’s maybe not motivating enough or not structured enough. And I do think there’s a middle ground here, which, which I believe is what you’re referring to the structured flexibility. So tell us more about what that looks like for you. 

Dr. Christina Fontana  39:38

Yeah, I’ll just even given a concrete example of a launch. Like I just did a Pivot to Profit three days, you know, it’s a client converting workshop, like I bring everybody in, I teach them, you know, it’s like a really detailed PDF and I’m like, Okay, this is what I’m going to do. I’m going to do this three day event, deliver tons of value, and then I’m going to I’m share about one of my programs. As I’m going through the launch, I’m like, oh, I want to do a trick or treat giveaway. So that came in, like, being open to  the downloads that come through, like I call them downloads. It’s like that divine kind of intuition. And so I added that in, and maybe I took something out. It’s kind of like, like cooking. It’s like, oh, do I like my food spicy. Or maybe I won’t add so much of this, but I’ll add this. So I think it’s being a little bit flexible with number one, like those components, but also not being so rigid of like, I need five clients from this launch. Like, it’s it for me, it comes back to and you talks about that word, ego, I really try. And it’s a constant thing. I’m like, Okay, I’m releasing, I know that this is my ego talking right now, that’s wanting this…outcome, I’m going to let that go. And I’m going to open up to whatever the highest outcome is going to be. And I’m going to show up and serve and give 110% and do this plan. Be flexible, you know, implement those downloads, like I said, but also having that openness of, I wonder what else could show up, that it doesn’t have to be so rigid?

Tim Ulbrich  41:20

No, that makes sense. And I think that very concrete example you just gave, you know, related to the launches is a good one, right? Because I think so often, not only can we adopt other people’s goals, but we can set a goal. And then speaking for myself, I’m so structured and rigid to that goal, that I lose any of the openness and flexibility to you know, okay, might there be a different idea, a different pathway, or even feedback from audience or, you know, different things that are coming in that says, okay, my flexible enough to be able to pivot and move in real time. And usually, if I develop a plan, it’s like, this is the plan, right? We’re going with, and I’m gonna see it…. which there’s value in that, like, you know, and there’s, there’s real value that can come from kind of that, you know, stick-to-itiveness and wanting to see it through and being resilient, but also adding some flexibility to that. 

Dr. Christina Fontana  42:04

I’m laughing because I’m thinking like, that’s how I’m like, oh, like, I’m gonna plan…..with this baby and like, we’re gonna get the … and I’m like, I’m sure like, the my like, whatever is gonna blow up my plan, but that’s okay.

Tim Ulbrich  42:18

Well, this has been fantastic. And I’m so grateful for your contributions to our community, your vulnerability and sharing your story. I think many are going to find that inspiring, insightful, and maybe on some level, motivating to do some more self discovery and their journey. Also appreciate your your feedback that you gave on you know, how we can be thinking about setting goals and sharing about your entrepreneural journey. Where is the best place that our listeners can go, Christina, to learn more about your work and to follow your journey along the way as well? 

Dr. Christina Fontana  42:46

Yeah, so my website is pharmacistcoach.com. And then from there, you’ll find all of my social media handles my group Monetize your Magic. Everything like my Instagram is @thepharmacistcoach so I would love to connect and feel free like I literally am an open door. So if you want to share Hey, I loved what you said in the episode or if you have questions, please reach out I’m happy to support.

Tim Ulbrich  43:12

Awesome well, we will connect in the show notes to social media, to the website pharmacistcoach.com, as well as your email [email protected] If people want to reach out directly.So, Christina, thank you so much for coming on the show and wishing you an awesome 2024.

Tim Ulbrich  43:27

As we conclude this week’s podcast and important reminder that the content on this show is provided to you for informational purposes only and is not intended to provide and should not be relied on for investment or any other advice. Information in the podcast and corresponding materials should not be construed as a solicitation or offer to buy or sell any investment or related financial products. We urge listeners to consult with a financial advisor with respect to any investment. Furthermore, the information contained in our archived newsletters, blog posts and podcasts is not updated and may not be accurate at the time you listen to it on the podcast. Opinions and analyses expressed herein are solely those of Your Financial Pharmacist unless otherwise noted, and constitute judgments as of the dates published.  Such information may contain forward looking statements, which are not intended to be guarantees of future events. Actual results could differ materially from those anticipated in the forward looking statements. For more information, please visit yourfinancialpharmacist.com/disclaimer. Thank you again for your support of the Your Financial Pharmacist Podcast. Have a great rest of your week.

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YFP 333: Small Business Owner Tax Savings Checklist


On this episode, sponsored by First Horizon, YFP Director of Tax, Sean Richards CPA, EA, summarizes a tax checklist for pharmacy entrepreneurs and other small business owners.

Episode Summary

Too many of us are caught in the trap of only looking at taxes during tax season. As a small business owner, missing the tax mark can have significant consequences in the form of surprise payments due, missed deductions and credits, and constantly wondering if there is something else you should be doing. So whether you are a seasoned business owner or just starting, on this week’s episode, sponsored by First Horizon, YFP Director of Tax, Sean Richards, CPA, EA walks us through a small business owner tax checklist including eight key areas that demand your attention. He touches on the fundamentals of bookkeeping, qualified deductible expenses, the benefits of financial projections to make estimated payments, the significance of S Corp status, insights on determining your owner’s compensation, and much more.

Key Points From the Episode

  • A warm welcome back to the show to YFP’s Director of Tax and CPA, Sean Richards. 
  • Why record keeping is vital for a smooth tax season. 
  • The separation of church and state when it comes to personal business. 
  • Why you shouldn’t fear registering your business as an LLC. 
  • When to consider working with a professional and what to expect from the relationship. 
  • Understanding the basics of bookkeeping. 
  • Defining deductible expenses and why it’s important to understand this term. 
  • The difference between tax planning and tax preparation.
  • Projections and estimated payments: making sure that you’re setting the right money aside. 
  • How to determine if the S-Corp is the right fit for you.
  • Discussing payroll and how to establish your salary as a business owner. 
  • Diving deeper into Section 179 deductibles.

Episode Highlights

“Working with a professional will not solve any challenges or problems you have with disorganization.” — Tim Ulbrich [0:16:01]

“Having a strong understanding of how your business is doing financially is one of the best things that you can do as a business owner.” — Sean Richards [0:17:44]

“Paying yourself an equitable salary is not only the right thing to do by the eyes of the IRS, but it also really helps you think about where the business going and growing.” — Tim Ulbrich [0:45:48]

Links Mentioned in Today’s Episode

Episode Transcript

[INTRODUCTION]

[0:00:00.8] TU: Hey everyone, I’m Tim Ulbrick, and I want to express my gratitude for you tuning in this week to the YFP Podcast. Each and every week, we’re dedicated to providing inspiration and support on your journey towards achieving financial freedom. 

On this week’s episode, we have a special guest joining us, that’s YFP’s director of tax and CPA, Sean Richards, here to dive into a crucial topic, a tax checklist for small business owners. Whether you’re a seasoned business owner or just starting out, we’ll explore eight key areas that demand your attention. We’ll touch on the fundamentals of bookkeeping, qualified deductible expenses, the benefits of financial projections for estimated payments, the significance of S-Corp status, insights on determining your owner’s compensation, and much more.

Before we dive into this insightful conversation, let’s take a moment to thank today’s sponsor, First Horizon. Afterward, we’re jumping to my conversation with Sean Richards.

[SPONSOR MESSAGE]

[0:00:53.6] TU: Does saving 20% for a down payment on a home feel like an uphill battle? It’s no secret that pharmacists have a lot of competing financial priorities, including high student loan debt, meeting that saving 20% for a down payment on a home may take years. 

We’ve been on a hunt for a solution for pharmacists that are ready to purchase a home loan with a lower down payment and are happy to have found that option with First Horizon. First Horizon offers a professional home loan option, AKA, doctor or pharmacist home loan, that requires a 3% down payment for a single-family home or townhome for first-time home buyers, has no PMI, and offers a 30-year fixed rate mortgage on home loans up to USD 726,200.

The pharmacist home loan is available in all states except Alaska and Hawaii and can be used to purchase condos as well. However, rates may be higher and a condo review has to be completed. To check out the requirements for First Horizon’s Pharmacist Home Loan, and to start the pre-approval process, visit yourfinancialpharmacist.com/home-loan. Again, that’s yourfinancialpharmacist.com/home-loan.

[INTERVIEW]

[0:02:04.9] TU: Sean, welcome back to the show.

[0:02:06.5] SR: Thanks. Thanks for having me, yeah. Feels good, we’re through all the extension deadlines, business and individual and now we can hundred percent focus on next year. 

[0:02:14.2] TU: Hard to believe, right? We’re already talking about next tax season. You just had a webinar this week kicking off the beginnings of at least thinking about tax season. I know, many of our listeners, really, this comes to life in January, February, we’re trying to get people to think a little bit earlier, more year-round, and today, we’re focusing on really small business owner tax considerations and what are some things that people will be thinking about, planning about. 

Essentially, a checklist of sorts, and whether people are just getting started with a business or maybe they’ve been at it for a while and they can go back and see, “All right, maybe there’s some holes in the crack in the foundation that they need to go back and fill in.” We really hope that this can be an episode that people will come back and reference into the future as well of something they need to be thinking about as a small business owner as it relates to their taxes.

And Sean, we’re going to talk here and weave in some of our own personal experiences of how these things became obvious that we need to be doing as we’re growing the business but also, Sean, in the work that you’re doing and advising and working with other small business owners as well.

[0:03:15.2] SR: Yeah, there will be anecdotes from real life, with our own accounting of our own businesses and some of the people that we worked with and everything, yeah. There’s a lot in this one, I think it will be a good one to reference back to, I agree.

[0:03:25.9] TU: I know pharmacists like checklists and I know they like to know where we’re going. So, we’re going to cover eight different areas, we’ll go through these one by one and they’re really going to flow into one another, and so I think we’re going to start, maybe a little bit broader, Sean, and then we’ll get more narrow of considerations that folks should be thinking about.

Sean, number one on our list is record keeping. I think that anyone who has been in a business for any time or even if they’ve been thinking about starting, they’re being advised, maybe that’s – some advice have been given is, “Hey, you have to keep records,” But that can get lost, right? You’ve got an idea, you’re running things, it can be busy, tell us about record keeping, why it’s so important, and what people should be thinking about here.

[0:04:02.5] SR: Yeah, like you said, these will kind of flow into each other, and honestly, it’s – you kind of can’t have one of these items without what’s before it, and it all comes back to record keeping, really, at the end of the day. And that makes sense if you’re thinking about taxes and accounting just the way that they are. It’s generally, it’s the nature or say, looking back at something, it’s a historical look. 

So, you’re going to need to have references of the things that you did to be able to do something like that, but there’s just so many things that go into just being able to make decisions about your business when you’re filing taxes at the end of the year, when you’re doing tax planning, which I’ll get into a little bit later about the differences between tax planning and tax preparation. 

It all comes down to having good data, and having good data goes back to having good sourced data and inputs and everything. So just saving down everything that you can, related to the business, and I don’t mean that in the sense of just holding receipts and throwing it in the shoe box and just keeping all of the junk, but just making sure that if you’re doing financial transactions, you’re keeping them in a bank related to your business, you’re running down reports at the end of the month. 

Hopefully, you’re using some kind of ledger system like a QuickBooks or even Excel or something like that but even if not, just being able to say, “Hey, this is the money that I made this year, this is the money I paid this year.” And then even some of the ins and outs that you might not think or something that will directly relate to your taxes or business but might, if you ask your accountant about it, right? 

So, things like loan agreements and any type of employment agreements you have with folks. So, things like that. Just really, anything that you think at any point in time, “Hey, would my accountant ever possibly ask me about this?” or “May this possibly come into play when I’m doing my taxes in the future?” Bear to error on the set of caution, just keep everything. 

That being said, there’s actually some rules in some areas. So, generally speaking, I’d hold on to everything for at least three years. Some states have even longer record retention requirements but generally speaking, hold on to things for at least three years. Just get some cloud storage or a hard drive or something like that so you don’t have to take a physical space and just keep an eye on everything.

[0:06:08.1] TU: Yeah. And we use, at YFP, we use Google Drive for everything. So that becomes our system of – as you mentioned Sean, it’s not just receipts, right? It’s going to be the financial statements, whether someone’s producing those for you or you’re working on that yourself, and it might be a very basic Excel template that you’re starting with and then that will evolve over time. 

But it’s not just the receipts or the financials, it’s also the contracts, right? Things that you’re – you know, W9. I mean, just the – a lot of things that you’re going to be building over time.

[0:06:37.0] SR: Right, and even things that you might not think about. So, like, say you or you have an office space at home that you’re working out of. You can take a deduction for that and there’s a simplified way to do that with a square footage. But there’s also a way you can take actual expenses and generally, you’re going to want to do whatever is the most beneficial.

So, now we’re talking about, okay, mortgage interest and utilities and stuff but even on top of that, depreciations. So now we’re saying, “Hey, how much did you pay for your house 10 years ago?” or something. That might not be something that’s top of mind for folks but if it’s, again, even if it’s tangentially related to the business, there’s a chance you’re going to be able to possibly get a tax savings for it. 

Better to just hold onto it and ask somebody about it, “Hey, can I get a deduction for this? Is it worth me keeping this data, these records here?” And then just have someone tell you, “No, you don’t need that anymore.” And then you can get rid of it.

[0:07:26.2] TU: Yeah, perhaps I should have said this at the beginning, Sean, but I know we’re going to have some people that are listening that maybe have been at this for a while and they’re kind of realizing as we’re going through these eight things like, “Oh, my gosh, like, this is a hot mess” right?

[0:07:35.9] SR: Right.

[0:07:36.6] TU: And that’s normal. You joked about the receipts in the shoe box but there’s a fine line here between, “You can’t predict everything you don’t know yet.” And the system’s going to evolve over time. You don’t want to become paralyzed by all these things but also, you want to be thinking ahead as much as you possibly can, or working with someone that can help you anticipate, that has experience working with others as well.

[0:07:56.6] SR: Exactly.

[0:07:57.4] TU: And I think an important part of that record-keeping, Sean, has been moved to number two on our checklist is this concept of comingling personal and business and really wanting to separate these out and ideally, we’re doing this from jump street, right? So we can have clean records and again, this isn’t always done, whether someone’s anticipating where they’re going to go or maybe they’re confused about how to incorporate or do they need to set up an LLC.

Lots of things to consider here, but talk to us about the importance of separation of church and state when it comes to personal business.

[0:08:29.5] SR: I was going to say the separation of church and state but I wasn’t sure if that was alright. So, I’ve used it before but I held off for a minute. Yeah, I mean, that again, it’s going back to the record-keeping thing, and being able to produce data and produce useful information about your business. So, if you need to say to yourself, “All right, how much money did I make this year or how much did I make, how much did I spend in expenses to my vendors?”

If you have to then go and start pouring through and combing through bank accounts and picking out, “All right, well, this was related to my kid’s school stuff but this was related to the business trip that I went on” and everything, just the notion of even having to do that from the beginning is – it’s just stressful to even think about. There were legal sides to it too. I mean, if you have an LLC and you set up a separate business, it’s always kind of there to keep things separate.

[0:09:15.8] TU: Yeah.

[0:09:16.0] SR: Then it begins to become something where, like you said, you might not know at first, “Hey, I’m starting something out, it’s just a little side project, I’ll use my regular account for now and kind of keep track of things on paper.” Then all of a sudden, things expand and get bigger and hey, maybe you’re incorporating or bringing on partners and stuff, and then you start getting into things, which I won’t really go too deep into because I’ll put the audience to sleep.

But you start talking about your basis in a partnership interest or something like that or your basis as a shareholder in a corporation, and if you’re sharing funds or borrowing things from here and putting it in this pocket and using your personal home equity line of credit to fund the line of business that you’re doing, it just, it muddies the waters too much from the beginning.

So, to any extent, you can keep that stuff separate. That’s the recommendation. That being said, number one is, if you’ve already done some things where, “Hey, I’ve put a couple of expenses on this card” it’s not the end of the world, it’s just being able to identify those things. So, if you can go back now and start to be able to put a report together where you’re chipping away the personal stuff and you have the business stuff ready now or towards the end of the year and not in April or March actually, if we’re talking about business returns.

But the other thing is that you don’t have to necessarily hold yourself to that a million percent. And I know this is offering up not a best practice but there will be times when I have people come to me and say, “Hey, if I go put this big credit card or this big flight on my personal card that I just opened up, I’m going to get myself a huge refund back from my credit or big reward, then I’ll be able to put back in the business” or something like that.

Those things will happen and it makes sense, you have to do it. It just goes back to the record-keeping thing. Let your accountant know or keep track yourself. “Hey, this was a loan from me as a business owner to the business and now, I’m going to actually pay myself back that amount from my business account.” Just keep track of it that way. Don’t completely handcuff yourself but make sure you try to keep things as separate as you possibly can.

[0:11:19.3] TU: Yeah, that’s great stuff. I think too, there’s – you mentioned some of the legal piece, which again, we’re not lawyers but that’s an important consideration of keeping things separate and where the liability protection ends. I think the other thing I see here, Sean, often, is the idea of starting, setting up a business, registering with the state, getting your employer identification number, opening a bank account. 

That seems big and scary, which I think can be intimidating to people that are on the front of it but it’s really not that difficult nor is it that expensive. And so I think, as early as you possibly can, once you’ve got that bank account and the business’s name that’s really going to help you with the record-keeping being separate. The other thing I would just say is from a visibility and a cleanliness as an owner to understanding where your business is at. 

Like, we don’t want to muddy those waters as you talked about, right? So, I want to be able to quickly see, how’s the revenue, how’s the expenses, where are we at? And obviously as you grow, you’re going to look at this period versus another period and what’s the growth or not the growth. What do we need to change?

So, I think really having good insight into what’s the health of the business, the separation helps. And then the other thing I would add, which is a little bit more in the mindset side of things is sometimes when we are just starting, we have some of that resistance and devastation of like, “Well, this is just kind of small and I’m not sure where it’s going to go and so, I’m just going to do it with my personal.” 

Like, believe in yourself, right? Where are we going? And worst-case scenario as we dissolve the business, we shut down the banking account and we move on, but I think really establishing the goals that you have for the business as well.

[0:12:49.4] SR: Right, and we’ll talk about it in a little bit more later but the LLC thing, again, neither of us are lawyers but a lot of people get scared by that because they think, “Oh, it’s a new entity, it’s going to open up this whole separate tax thing.” But most of the time, if you’re a sole proprietorship and you open an LLC, it’s just going to land on your personal tax return like kind of a regular side business anyways. So don’t let that notion of things scare you too much.

[0:13:12.1] TU: All right, number three on our list, Sean. Number three is working with a professional. You’ve alluded to this a couple of different times. Some people, as it gets started, they may work with a professional right away, they may wait, and that could either be an accountant, bookkeeper, both, we’ll talk about bookkeeping basics here in a little bit. 

This was one of the first areas, Sean, that we actually outsourced at YFP, as we were looking at growing the business. We had times where that perspective was very helpful and times where we’re like, maybe not. So, I think this is a challenge where, “You know what? I’m going to hire someone that can really understand my business and advise me.” And I often had this feeling of, “I don’t know what I don’t know”, right? 

So, I’m looking for someone to kind of guide me, rather than just being there when I have questions. So, talk to us about the working with the professional. Maybe the “When”, as well as, what are we looking for in that relationship?

[0:14:01.8] SR: Yeah, and like you mentioned, we’re going to go into bookkeeping basics, but I think having this n your checklist of where you’re in the end of the year, and really any point in the business year is trying to make that determination, “Hey, am I going to do this or not?” You don’t even necessarily have to go down the path of understanding all of the ins and outs of the bookkeeping if you’re going to decide off the bat, “Hey, I’m going to pay somebody to do that for me.” 

Not that you shouldn’t get the basics and stuff, but if you’re going to say, “Hey, I want to outsource this now and have somebody run that whole show”, you don’t necessarily even have to get yourself in the weeds from the beginning. But I think it’s just one of those things that you have to decide, like you were saying, where do you want to be spending your time and your energy and where are your strengths and your weaknesses, right? 

So, if maybe you have a finance background and you say, “I can put a couple of hours towards this and it’s not a big deal, I got a pretty good handle on things and I can run it myself.” That’s perfectly fine but you might be saying to yourself, “Hey, I know a lot of people who just absolutely hate everything to do with numbers” and that’s okay too. If number scare you and you hate numbers, that’s fine but they’re not going to go away. 

So, ignoring them or trying to just say, “Hey, we’ll get there at the end of the year and figure it out then.” I mean, that is one way to do it but it’s certainly not the best way to do it. So, I think it’s just something where you have to really think about where you’re at, what your strengths and weaknesses are, and also what do you want to do when it comes to tax season, right? 

If you’re talking about a sole proprietorship then that’s going to land on your personal return, that’s probably something that you can handle. But if you’re getting into partnerships and corporations, now you’re filing different returns and they’re a little bit more than a regular person’s probably used to with HNR block or whatever. So, that’ might begin to necessitate having a tax professional just sheerly out of expertise. 

So, there’s a lot of different things. I always use the accountant cop-out answer that Tim Baker uses of, “It depends.” But it really does depend. But I think having that decision early on in your process will help plan out the rest of everything else that we’re going to talk about in a minute.

[0:15:57.6] TU: And this is worth saying, and maybe saying again and saying again, which is working with a professional will not solve any challenges or problems you have with disorganization, right?

[0:16:07.7] SR: Correct.

[0:16:08.6] TU: They can advise, they can help, they can – we talked about things like record keeping, but they’re not there from an organization standpoint. I think this is something, again, no judgment, right? People that are just getting started in the business, you’re focusing on the business, you’re growing things, you may not be thinking about organization and records and all that, but at some point, that’s got to become a priority. And if they’re working with someone the first time, that may not be something that is top of mind, so.

[0:16:32.7] SR: Yeah, but a professional though also can, on the flip side and again, it’s not going to be – it’s not going to solve disorganization problems but can definitely help advise with, “Hey, you’ve been struggling keeping track of all these things. Why don’t you get a QuickBooks subscription, we’ll connect all your bank accounts and then I can handle things from there and keep track of things as they come in.” 

And now, all of a sudden, you’re not panicking every month or every year with the thousand transactions. You have a bookkeeper who is going in every week or every month and categorizing things and sending you reports, so. 

[0:17:01.9] TU: Yeah.

[0:17:02.1] SR: Again, it might not solve your problems with a wave of a magic wand but they can definitely get you there.

[0:17:08.7] TU: So, let’s go to number four on our small business owner tax checklist, and Sean, that’s bookkeeping. We’ve danced around this here a couple of times so far but whether or not someone is working with a bookkeeper, there are things they have to be ready for and make sure that they’re tracking. So, talk to us about those items that they have to be ready to report on, whether they’re doing it themselves or whether they’re working with someone that they hire.

[0:17:30.5] SR: Yup, like you said, and like I was just saying before too, even if you have somebody who is doing this for you, reporting on it, and kind of explaining it all to you, you still have to generally be able to understand what they’re talking about, right? I mean, you can only break things down in layman’s terms so much, and having a strong understanding of how your business is doing financially is obviously, one of the best things that you can do as a business owner, I think.

So, if you take a look at – and I’ll talk about the entity types in a little bit – but if you look at the three main, or at least in my mind, tax returns that you’ll have for small businesses typically is a schedule C on your 1040. That’s just your regular kind of sole proprietorship. It can be an LLC, cannot, but just a regular person side gig kind of thing, and then you have a 1065 which is a partnership. 

So that’s the default if you have an LLC and you have more than one person, and then S-Corp, I’m sure a lot of people have heard of that say, 1120-s. Those are the three main forms that you typically see for filing business returns at the end of the year. If you look at the three of those, the main front of the forms, they’re all basically the same thing. You have your revenues, your, “Hey, what were my sales, what was my service income if I had any other kind of income, and what were my expenses?”

And you’ll see that all three of them have generally the same categories for expenses. Like advertising and travel and mortgage interest and things like that. So, it’s pretty similar across the board and you’re going to really have to be able to report on that stuff, no matter what kind of business you run, you’re going to have to know what your revenues are and you’re going to have to know what your expenses are.

Revenues, I’m not really going to spend a whole heck of a lot of time on. I mean, I think people generally kind of have a feel for that, it’s cash in the door. The one thing I would say there is if you’re doing service revenue, it might be a little bit harder to track when you’re actually performing a service and getting paid versus actually selling a good. So, a little bit more keep eye on there but honestly, again, people typically have a good feel for that.

It’s more the expense side that I think things can kind of trip people up on. You typically think, “Hey, whenever I’m spending cash out the door that’s going to be an expense for the business and I can probably deduct it.” And generally, that’s true, but there’s a lot of things that come in that can mix that up a little bit. I mean, property is one thing. I was mentioning before, depreciation, right? 

So, you probably think, “Hey, I’m paying for this office space and I have a mortgage on it. My mortgage, I should be able to write that off, right?” Mortgage interest you can but the mortgage principle, you don’t. You get that back via depreciation but again, that’s something you might not be thinking about or might not really have insight into, or vehicles for example. You can have a billion different ways to write off vehicle expenses. 

Whether you’re taking actual expenses or like a standard mileage rate. It all depends on how much you’re using the vehicle for business purposes, there’s all sorts of depreciation rules and stuff. There’s just a lot when it comes to expenses. So, that’s probably the biggest area on the PNL at least, the profit and loss statement to really have a good handle on when it comes to basic bookkeeping stuff.

[0:20:25.4] TU: Sean, as you’re talking, it’s reminding me of – sorry to interrupt you, it’s reminding me of Schitt’s Creek episode where Johnny Rose – 

[0:20:33.4] SR: Yeah. I already know where this is going.

[0:20:35.0] TU: You can’t just buy things for yourself and deduct them as an expense.

[0:20:39.8] SR: It’s a write-off, it’s just a write-off, exactly.

[0:20:42.1] TU: It’s a write-off, just a write-off.

[0:20:43.4] SR: And hey, a lot of times, and we’ll talk about what’s a deductible business expense. A lot of times, if you’re spending money on a business, it is but you’re correct, you can’t just be like David Rose and just go buy everything.

[0:20:54.3] TU: Oh my gosh.

[0:20:55.7] SR: From the blouse barn. So, that’s the PNL. The balance sheet is kind of – I don’t want to say, it’s the ugly stepchild of the financial statements but it’s the one that people generally have an actually have a pretty good understanding of it without even really knowing what a balance sheet is just because of the nature of two of the biggest components of it. So, your balance sheet is going to be your assets, it’s kind of one-half of the calculation and then the other half is liabilities and equity. 

So, assets are pretty much what you think. If you look up the book definition of an asset, it’s kind of what it is for a business. It’s kind of what it is for a business. It’s basically something that’s expected to generate money for you, it’s a positive sort of resource that you have so cash, receivables, things like that, property, equipment. Again, things that people probably have a pretty good handle on.

“Hey, I have this much cash in the bank, Johnny owes me this much money and I own all these cars” right? Liabilities is the other side, on the other side. So, that’s the opposite of the asset basically. It’s like, “Hey, loans, do I have debt, do I have credit cards, do I have a mortgage? Do I owe my vendors?” Things like that.

So again, people typically have a pretty good handle of that, whether they’re really thinking about it or not, you usually know, “Hey, what are my credit card balances, what’s my line of credit balance?” whatever. Equity is the piece that is sort of – it always just ends up being the plug piece but it’s really important when it comes to taxes. So, if you think about – I was alluding to before, you were in a partnership.

You have a basis in that partnership and again, if you’re not an accountant, you might be thinking like, “What in the world is that?” It’s something that, I don’t want to say it gets overlooked but if you’re not really thinking about it from the beginning and again, getting back to commingling funds and stuff, basis is something that really matters a lot in the tax calculation. But can get muddied very quickly if you don’t have a handle on things. 

And that really comes into play, equity is really where that kind of lands and I’ll caution that, if you look on the balance sheet, you look at equity, that doesn’t mean that that’s your basis or if you have multiple partners and stuff, it doesn’t necessarily equal that. But being able to have a handle on what your equity is, it really is a value of your company if you think about it. It’s your assets minus your liabilities. If everything right now came due and you had to pay off all of your vendors and everything, what do you have left? 

That’s the value for your business. So, like I said, it’s the one that’s overlooked a little bit and it’s not as easy to maintain. Typically you don’t have to report a balance sheet if you have a small business and you’re doing like sole proprietorship or something, but it’s something that if you can get somebody to keep those books for you and be able to have a handle on it.

[0:23:28.2] TU: So, as you mentioned, assets equals liabilities plus equity or we could change the equation around assets minus liabilities equals equity, right?

[0:23:35.6] SR: Again, exactly right.

[0:23:36.6] TU: So, is my high school math still good?

[0:23:38.4] SR: Yes, that would be algebra. Very, very good. 

[0:23:41.2] TU: So, let’s talk more within the bookkeeping basics here. Let’s talk more about the deductible expenses, right? This is probably one of the most common questions that we get you alluded to before that – especially early on the journey, people may have this perception of, “Hey, I can buy anything for the businesses and it’s a deductible expense.” So, define that term just a little bit further and why that’s important, and then some of the most common areas or deductible expenses that small business owners should be thinking about.

[0:24:06.8] SR: Yup. Sure. So, deductibility, it really comes down to the main things. So, is it ordinary and necessary? So, that basically means, if I have a business, is that expense something that actually makes sense in the course of a business? So, if you own a financial education company and you’re buying courses for your employees to take to learn about education and finance and stuff, that’s probably an ordinary expense.

If you’re buying tickets to – I was going to say, the Phillies in the World Series but they’re not really there, I guess. So, if you’re buying tickets to a baseball game or something, that’s probably not an ordinary expense, right? So, sorry for the low blow. I actually was rooting for the Phillies this year, that wasn’t meant to be, it just popped in my head first thing. So, ordinary necessaries, number one. Reasonable, which is in the same kind of vein but similar sort of thing.

So right, if we go back to that example I was just giving in, your employees are purchasing education, financial education courses, right? If those courses cost USD 500, a thousand dollars or something, it’s probably reasonable. If those courses cost USD 250,000 each, that’s starting to be, “Hey, you know, what’s going on there?” In fact, it’s probably not started to be, it’s definitely unreasonable but I think you get what I’m saying.

[0:25:19.3] TU: Yeah. 

[0:25:19.3] SR: And then the third piece is paid during the year or if you’re on the accrual basis incurred during the year. But generally speaking paid but as the case is with everything, there is a lot of exceptions to these rules and with expenses in particular, those exceptions come out quite a bit. So, when we think common deductible expenses, cost of goods sold is going to be the most common or easy to identify if you’re a retail business or you’re selling goods. 

And then the flip side of that, of the analogy I guess is if you have a service business, it’s not as easy to say, “What’s my cost of goods sold?” because you’re not selling a good but being able to determine, “Hey, what are my direct expenses directly related to the services that I’m providing?” So, it’s typically labor, contract labor, things like that. Compensation, so that’s one that is usually is a deductible expense. 

However, it very often is not something that’s a deductible expense if it’s for an owner-employee of whatever this is. So, and you know, I’ll get into a little bit of specifics in a bit with some of these different entity types but if you’re a sole proprietorship and you are paying yourself and it is a little bit contradictory to what I was saying before where you want to be able to kind of keep good books and keep records of everything. 

So, you’re probably saying, “All right, I’m working 40 hours a week on my business. I am paying myself 50 grand a year” whatever it is, that’s a salary expense to me, and then you write that off. But as an owner of a sole proprietorship, that’s not something that’s a deductible expense and that comes into play if you’re S-Corp. Some of those, some of the compensation that you’re getting. 

If it is a salary expense, that will be deductible but then if you’re taking profit distributions, it’s not. So, there is a lot when it comes into compensation. If you’re paying contractors, separate contractors that aren’t yours generally speaking, that will be deductible but more just trying to give the caution flag here of, “Hey, if you are paying anybody particularly yourself, keep an eye on that.” 

[0:27:15.7] TU: That’s really good, Sean. I think that can evolve, right? So, somebody may start as a sole proprietor, they may then have partners or not, they may or may not become an S-Corp. So, this topic of owner’s compensation and a deductible expense is one that may be ongoing. 

[0:27:30.3] SR: Oh, absolutely. It’s something – and we’ll talk about the S-Corp thing in a little bit – but exactly right. And that’s not something that is going to be set in stone and even something like not necessarily related to deductible expenses, but even something like setting aside money for taxes. I mean, you might have a rate in your head that, “Hey, I’m going to put aside 15, 20%” that can change drastically year to year depending on what things are happening with your business or your personal. 

[0:27:52.9] TU: Yeah. 

[0:27:53.3] SR: So just another thing that as with everything else, a lot of these rules and things to keep in mind aren’t necessarily set in stone for any particular point in time. On the subject of compensation, health insurance is another big one. So, that’s one that again, you got to really want to be careful about. I can’t get into all the rules now but the big thing there is really if your spouse is eligible for health insurance through whatever company they work for. 

If it’s unrelated to your small business that usually makes it nondeductible on your side, so just something to keep in mind in there. Again, I won’t go into everything but there is a lot of rules around health insurance. Travel, a lot of rules around that. So, if you’re going on business and you are spending time overnight and the primary purpose is for business, most of those expenses generally speaking will be deductible. 

But if it’s for leisure, probably not and the big one with transportation and travel is commuting to and from your office is never deductible. That’s the big one there that people will say, “Well, what if I work from home sometimes but then I have an office space that I go to?” If that’s a primary office location, probably not going to be a deductible expense, so that’s a big one to keep in mind.

And that’s huge too when you’re thinking about, if I am buying a vehicle and I’m taking these depreciation deductions and stuff, the mileage that you’re commuting to and from your office does not count towards business mileage, so very important to keep in mind. 

[0:29:14.6] TU: You’ve reminded me of that many times, which is good. 

[0:29:17.5] SR: Yeah, yeah, probably in a good way, right? 

[0:29:20.2] TU: Yes, yeah. 

[0:29:20.9] SR: And then you’re rolling your eyes at me kind of way. 

[0:29:22.5] TU: Yeah. 

[0:29:23.2] SR: So, one item I’ll mention as far as the exceptions to the rules I was talking about with being paid during the year is rent. So, I know a lot of people will say, “Oh, perfect. December, I’ll prepay next year’s rent and just be able to take a nice deduction this year for it.” IRS caught onto that one pretty quickly, so rent they actually specifically say, “Hey, if you prepay it, you can only take deductions for the time that it applies to.” 

And then a big one that I mentioned before is the business use of home. So, if you are using a home office space and you’re – it’s dedicated and you’re using that for your business, you usually can’t take a deduction for that and there’s two methods, a simplified, “Hey, what’s my square footage?” and you’re taking five bucks a square foot or you’re taking a percentage of your actual expenses for your home. 

The big thing there though is that I think that I kind of alluded to, it has to be strictly dedicated to that business. So, not like a half office half bedroom kind of situation. It needs to be fully for the business and really – 

[0:30:20.4] TU: Which is important with work-at-home transitions. I’m thinking about where people have bedroom office type of set up, so. 

[0:30:28.0] SR: Yeah and I mean, really, I mean I hit a couple of the big ones there as far as the expenses that are nondeductible that people often think might be. It’s really just; think of the opposite of what I just said, right? So, if you are you’re on and it’s for personal purposes, if you’re driving to and from your office, you’re going to baseball games, entertainment expenses aren’t deductible. 

Federal income tax too, that’s another big one that people think, “Hey, it’s a tax.” Alot of taxes are deductible, property taxes, estate taxes, but the Federal one itself it’s – that would be a circular reference. 

[0:31:00.3] TU: Yes, they were in. 

[0:31:00.8] SR: That they were able to, right? So, if you get that one, then your math’s definitely working nice.

[0:31:05.0] TU: Yeah. Well, I think this is an area and obviously, I’m biased, Sean, we’ve got a team that does this, and your expertise on our team knows how to do small business accounting and bookkeeping and fractional CFO and TAx 4. Obviously, I’m biased there but I think you have to ask yourself as a business owner like this is just a lot to have on your mind, right? 

So, could you learn all this, could you DIY this, could you record keep, could you bookkeep? Like technically the answer is yes. 

[0:31:31.8] SR: Right and it’s possible.

[0:31:33.2] TU: But as you think about your capacity of attention and where you need to be focusing your energy, there is a point where there’s just so many nuances and here we’re really talking more on the side of let’s make sure we’re not calling something deductible that’s nondeductible. I think really the next level is more of the, what can we be doing strategically to optimize our tax situation? And that’s a huge value of having someone in your corner. 

I do want to pause for a moment, I will be remised Sean, if I didn’t explain the Phillies reference to our listeners. 

[0:32:05.6] SR: Okay, all right, that’s fair. 

[0:32:06.8] TU: So, if our listeners don’t know, Sean’s in New Hampshire but he’s a huge Boston sports guy, and just in the past week, Tim Baker’s Phillies were eliminated from the NLCS and I assume as a Red Sox fan, that’s just beaming with joy, right? You’re a Red Sox fan. 

[0:32:23.6] SR: You know, I am a Red Sox fan but honestly, with the Phillies this year, I kind of thought it was a team of destiny sort of thing, I’ll root against a Philadelphia team if they’re going up against the Boston team because I mean it’s the in-law sort of thing. And you know if it’s the 76ers, I don’t like because they’re in conference and stuff but the Phillies, it’s NLAL, I actually was pulling for them. So, I was rooting for them by that one but at the same time, it’s a little bit of win-win. 

[0:32:50.4] TU: But the other thing why Sean is having a good week is I think the listeners know me, I’m a huge Buffalo Bill’s fan, and the New England Patriots miraculously beat the Buffalo Bills this week so.

[0:32:58.8] SR: Yes, which the term miraculous wouldn’t really have made sense for the last 20 or so years but now, it definitely does. So yeah, it’s been a good week but I think I’ll be crashing back down to reality this weekend, so we’ll see. 

[0:33:09.5] TU: Only the Buffalo Bills hand, Bill Belichick a milestone win, so I’m going to leave at that. All right, number five on our list is projections, estimated payments, making sure we’re setting money aside. I’m guessing if we have listeners that have been at this for a while, they’ll probably remember maybe an early part of their journey where it’s like, “Oh, I didn’t think about that” right? 

Didn’t know how to make estimate payments, didn’t think about how much I should set aside, and how I should project that. So, who needs to be making quarterly payments and talk to us about the process of determining that and then setting aside those dollars in planning? 

[0:33:43.8] SR: Yep, so I mean doing a projection, it all kind of comes back to what I was talking about way the beginning of this saying the difference between tax planning and tax preparation. So tax preparation, I actually always use the same analogy, I’ll use it again but I always think of tax planning as being like a film director who can sort of see things as they’re going with the actors and change course and say, “Hey, cut, re-film that, do this over.” 

And then tax preparation is the film editor who gets all the stuff and still plays an important role, works their magic, makes it all look nice. But it’s all stuff that’s already been done and you can’t turn back time and re-film any of those things, right? So, all of the kinds of theme of this entire conversation has been the idea of tax planning and actually being able to project what you think your liability is going to be at the end of the year.

And that’s where you start to get into what you’re just talking about, now we’re not talking about, “Hey, what is and what isn’t deductible” but now it can look at, “Hey, where do we have opportunities to take advantage of tax code and make a purchase and take advantage of accelerated depreciation or change our entity classification or something?” But in order to do that, you need to be able to do a projection. 

In order to be able to do a projection, you need to have books and in order to have books, you have records. So, you see how it all kind of works itself up, right? 

[0:35:00.9] TU: Yeah. 

[0:35:01.4] SR: But yeah, I mean, a projection, I think the biggest thing there, so it all comes down to what your tax classification is. So, if it’s Schedule C, you’re kind of looking at what you expect your profit and loss to be at the end of the year and you’re building that into your 1040 and then similarly, if you’re a chair holder of even an S-Corp or partnership or something, you’re going to get your distributed share of that income on a K1 at the end of the year. 

That’s going to come into your tax return, so it’s a little bit of – most of the time it’s thinking more about the tax on your personal side and less so on the business side. A lot of small businesses actually are passed through entities, where the business itself was not paying the tax, it’s actually the owners or the shareholders. So, when I say tax planning for your business, it actually is really a little bit more tax explaining on the personal side. 

But how does my business play into that and the biggest piece there is that usually small businesses will be subject to self-employment income, number one. And number two is that almost always business income won’t have any withholdings associated. 

[0:36:00.4] TU: Yeah. 

[0:36:00.8] SR: So, that’s when you need to start thinking about, “Do I have to make estimated payments? Should I be setting money aside at the end of the year?” So, there’s ways to do that, I mean again, doing a projection and really kind of you know, projection is kind of what it sounds like, you’re basically building a tax return now just with what you think it’s going to end at the end of the year. 

So doing that is good and then that will get you, “Hey, this is what I think my tax bill is going to be and this is what I think my withholdings are going to be” and everything and if you think you’re going to owe more than a thousand dollars, you should be making estimated payments, that’s the general rule. There’s something called the safe harbor, so the easy calc there, the easiest way to do it and being ultra-conservative as accountants tend to is take last year’s tax liability and multiply it by 110%, 1.1. 

And as long as you pay that in by the end of the year through withholdings and/or estimated payments or some kind of combination, then you won’t have any penalties. You can also do that with this year’s 90% of this year’s tax. But if you can – what I’m getting out with that, that’s not a known number, your last year’s tax liability is on your – 

[0:37:04.6] TU: More conservative, yeah. 

[0:37:05.5] SR: This year’s tax liability, you probably have a good handle on it but it could change, right?

[0:37:09.8] TU: Especially if you’re growing or there – just thinking about variability and this is another example, just a peak behind the curtain, Sean, of, you advising us here at YFP, this is something we’re looking at you know evolving into the future. So, you know we’re big believers in the Profit First methodology. We’ve talked about that before on the show, great book, great resource. 

There is a recommendation there for X percent of all revenue should go into a tax account. But what we found for us is that wasn’t a perfect number, because of just our personal situation as well as some of the tax benefits of being in the great State of Ohio, you know? 

[0:37:09.8] SR: Right. 

[0:37:43.5] TU: And then, so there’s – that’s one example where things are unique, and then we kind of evolve to our own calculation, which I would say is probably closer to maybe the general rule of thumb that’s out there of, “Hey, take 25%, set it aside” and then we realize, “Hey, that’s got some holes because tax situations are different.” You know, how many kids you have, what’s the total household income, all of these variables, right?

So, I think the projection piece along with what you’re suggesting on the safe harbor is so important, right? As you’re planning for the business because you want to find yourself in that situation where you don’t want a bunch of money sitting in an account that as a growing business, if you didn’t have to make that much in tax payments you could have utilize to grow the business. 

There is an opportunity cost there but we also don’t want to be surprised and put a stress on the cash flow of our business that we go to file in April and we’ve got this big tax bill due. 

[0:38:33.9] SR: Exactly, it’s a push-and-pull kind of thing. 

[0:38:35.6] TU: Yeah. 

[0:38:35.9] SR: So, being able to – at any extent that you’re able to nail that down as close as you can, like you’re saying, it’s better that way, right? You don’t want to loan the government any more money than you have to but you also don’t want to end up owing a ton of money that you may or may not have or on top of that, have any penalties where I think is associated with it too, so yeah. 

[0:38:52.8] TU: Number six on our checklist, Sean, relate to the S-Corp status, I would pursue maybe outside of, “Hey Sean, can I deduct this expense?” maybe the second most common question or pretty close to the top is, “Should I be a S-Corp?” It’s one of those things that people just throw out there of, “Hey, there’s tax benefits of being an S-Corp status.” Tell us more about what that means and when people may be asking or should be asking that question. 

[0:39:14.8] SR: Yeah, and I mean again, the theme of the whole thing is that you’re kind of looking at these things and at least at one point in the year, hopefully around now, but actually more ongoing, but at least at one point in the year saying, “What is my tax classification now and is that what it’s going to be next year or does that make the most sense next year?” So, before I even do S-Corp I’ll give the three like I had mentioned earlier in the call. 

The three most common ones that I would think of small businesses as a sole proprietorship, one person that’s what you see on your schedule, see they call it, and if you – and the biggest thing with this is that for all of these different classifications, LLCs can be any one of these. That’s the thing, if people will say, “Oh, I’m an LLC” any one of these, an LLC is a legal entity distinction versus these are tax classifications. 

You can be an LLC and classify in any one of these, as long as you fit the right requirements. So, that’s one thing to keep in mind. Again, people hear that, they think it means something different or, “Hey, my taxes are going to be different.” It doesn’t necessarily mean the case. So, sole proprietorships are the most common. If you file an LLC for a single person, that’s the default. 

The biggest thing there is that, that is subject to self-employment tax, and then again, that does not have – there’s no withholding. So, you’d want to make sure that you’re keeping track of any estimated payments and stuff. Partnerships is the default for an LLC with two plus people. So, if you and your friend or you and your sibling or something go start a business and you start an LLC, the default for that one is a partnership and that actually is a different tax return and everything. 

So that’s where again, it begins to become a little bit more than just, “Hey, I’m starting this little business.” Your share of ownership income from a partnership is subject to self-employment taxes. So, when you get your K1 at the end of the year from your partnership, that is subject to self-employment tax, which basically is just the employer portion of FICA that you don’t have because you don’t have an employer, it’s you. 

S-Corps is the more kind of exciting piece. So that is, you can have any number of owners but that is where you’re actually incorporating your business and you’re basically – it’s being taxed like a corporation now. And the biggest thing with that is that you don’t have the self-employment tax portion for what you get on your K1. So, if you were in a partnership today and you and your partners each got a K1 and reported that income, there’s self-employment tax on it. 

And then you become an S-Corp tomorrow, effectively that same stuff that’s on that K1, that same income is not subject to self-employment tax. Now, you’re probably thinking to yourself, “Wow, that sounds too good to be true.” It’s not that it is, it’s just that there are catches associated with it and the biggest catch is that when you make that jump to S-Corp, you have to be able to pay yourself as an owner a reasonable W2 salary with the FICA withholdings and everything, AKA, self-employment tax on top of any profit distributions that you’re going to be making, and that right there is the deciding point. 

Well, what people will probably say is, “Okay, well, what’s a reasonable salary and when can I make that?” and there comes my cop-out accountant answer of, “It depends” and it really does depend because you can think about a million different things. “All right, hey, I am starting a small business and I am going to be the CEO and I’m a pharmacist who is going to be providing advisory on pharmacy things.” 

Okay, is your salary a CEO salary? Because I’m sure if I Google CEO salary, the average is probably 10 million dollars or something. Is it pharmacist’s salary? Is that, I mean, are you doing mostly pharmacy-related things? Well, you’re probably will also going to be doing some bookkeeping and administrative stuff too, right? So, is it kind of an admin salary? Figuring out what that is, there really is no science to it. 

It is more of an art than a science. You have to be able to say, “Hey, this is a job that I’m doing, you know, these are comparable salaries of people that are making” and you have to be able to pay yourself, “Hey, this is what I feel and I truly believe isn’t a reasonable wage per my industry per the work that I’m doing and everything”, and you need to be able to do that again before you make that jump to S-Corp. 

And in order, once again, to determine if you can do that, you need to be able to say, “Hey, where am I in the books? Where do I expect my profit to be this year? Do I think I’m going to have a ton of profit on my K1 or I’m going to have a lot of self-employment tax? I don’t want to pay that self-employment tax, so now can I switch to S-Corp?” Well, let’s see. Do I have enough room in my profits from last year to cut myself a salary that the IRS will think is reasonable compared to other entrepreneurs that are doing the same sort of thing? 

I don’t know. I mean, I really would have to look at your finances and we’d have to talk about a lot of things. It’s a very, very long conversation but it’s a very important one because it can save you a lot of money in taxes. But it all kind of comes down to – my questions back to you will be, “What’s your expected profit and loss look? What have you been taking as distributions so far?” 

And if you can’t answer those questions, then we can’t even have this conversation. So it’s a lot of it depends but it all once again comes back to being able to have the numbers to even start to have that conversation to begin with. So, if anybody is still awake, I hope that kind of explains that. 

[0:44:27.8] TU: It’s good. 

[0:44:28.1] SR: I’m sure that put quite a few folks to sleep. 

[0:44:30.6] TU: No, it was good because this comes up so much, right? We’ve talked about this internally a lot of what’s the right amount of paying ourselves and how do we determine that and it’s so subjective, right? And number seven on our list was going to be payroll and paying yourself enough. So, you did a nice job of covering on both of those in one. 

[0:44:45.2] SR: Yep, exactly. 

[0:44:46.0] TU: And you know, just for some insights and how we have handled this, not to say this is advice in any way, shape, or form, and I would reference people. There’s a book called, Simple Numbers, Straight Talk, Big Profits! that is written by Greg Crabtree that I think does a nice job of addressing this issue. 

[0:45:01.6] SR: Yes. 

[0:45:02.1] TU: Not just from a, “Hey, the IRS is going to be concerned” if you’re kind of applying like a stockless salary, but also I think what’s important about this is, are you thinking about your salary in the context of what the business is and potentially is worth? So, what I mean by that is let’s say Tim Baker and I decided that at some point we want to wake up and sell our business. 

Well, if somebody buys it, they may not want to operate it necessarily. Maybe they do but if they don’t, they’re going to be asking themselves, “Hey, what does it cost to replace Tim or what does it cost to replace Tim?” And so if that answer is X and we’re paying ourselves a lot less than that – because then you could argue, are we really giving ourselves a true look at the profitability, the actual profitability of the business? 

And I think paying yourself an equitable salary is not only is the right thing to do by the eyes of the IRS but it also really helps you think about where is the business going and growing. Now, there is a balance there, right? If you don’t have to pay yourself USD 200,000, you can save on taxes and argue you’re paying yourself a reasonable salary, then obviously you want to do that. 

So, good resource and reference I think about with that book I mentioned. Sean, number eight on our list, which is our last item on the small business owner checklist, is seeing about some of the big purchases. We talked about deductible expenses but specifically want to dig a little bit deeper around Section 179 deductible expenses. Tell us more there. 

[0:46:26.1] SR: Yeah, that’s so – that’s really when you think about deductible expenses, the IRS basically says, “Hey, nothing is deductible unless we tell you that it is pretty much.” And when they start to incentivize larger purchases it’s because that’s what they want people to invest in. So, Section 179 is effectively the government’s way of saying, “Hey, typically you have these big things like vehicles and other equipment type purchases that you’d have to pay for upfront now but then only be able to take a little bit into depreciation every year.” 

“That’s not fair to small businesses, we want to encourage folks to put money to the business. So, we’re going to let you if you buy things that fit these bills, take that money on the first year.” Which is awesome to be able to do, especially if you have to make these purchases and it makes sense for your business. But the biggest thing by far that I would say and once again, it rolls back into everything is you really want to make sure like, “Hey, do I have to make these purchases at some point now or in the near future or am I just doing this so I can get a deduction this year?” 

Because yeah, it’s great to get a tax deduction but that’s really only a percentage. It’s not a credit, it’s not a dollar-for-dollar savings, it’s really only a percentage of a savings. So, if it’s something that you have to spend, “Hey, I’m going to have to buy a car next year anyway and I have all this profit this year and I can take that depreciation and offset those profits,” cool, but you need to be able to figure that out and if you don’t have good numbers, you can’t do it. 

[0:47:43.5] TU: Yeah. 

[0:47:43.5] SR: And if you look at your numbers and saying, “Hey, I’m going to break even right now and I don’t need a car,” then you probably shouldn’t be going out there and trying to take advantage of the Section 179 file. 

[0:47:51.0] TU: Yeah, great stuff. We’ve covered a lot, Sean, on this and we’re going to come back to these topics in the future on the show but we want to have this one episode that we could point back to and say, “Hey, small business owner” again, whether you’ve been established and you want to go back and look at some of these things or you’re just getting started wanting to build a strong foundation, we wanted this episode to be that resource. 

So, looking forward to building upon this in the future as well. If folks want to learn more about the tax and accounting services that we offer, that Sean and his team offer at YFP Tax, you can go to yfptax.com. We’ll link to that in the show notes as well. You can book a free discovery call to learn more about those services, we’ll learn more about you to determine whether or not there’s a good fit there. 

For business owners, we offer everything from business tax filing, bookkeeping, all the way up to fractional CFO services, payroll, so depending on where you’re at in the journey, it might be, “Hey, we need all of that” or “We just need a portion of that” and we could grow together over time. So, Sean, thanks so much again for your time. 

[0:48:47.3] SR: Thank you, Tim, have a good one. 

[END OF INTERVIEW]

[0:48:48.9] TU: Before we wrap up today’s show, I want to again thank this week’s sponsor of the Your Financial Pharmacists Podcast, First Horizon. We’re glad to have found a solution for pharmacists that are unable to save 20% for a down payment on a home. A lot of pharmacists on the YFP community have taken advantage of First Horizon’s Pharmacist Home Loan, which requires a 3% down payment for a single-family home or townhome for first-time home buyers, has no PMI on a 30-year fixed rate mortgage. 

To learn more about the requirements for First Horizon’s Pharmacist Home Loan and to get started with the preapproval process, you can visit yourfinancialpharmacist.com/home-loan. Again, that’s yourfinancialpharmacist.com/home-loan.

[DISCLAIMER]

[0:49:33.4] TU: As we conclude this week’s podcast, an important reminder that the content on this show is provided to you for informational purposes only and it is not intended to provide and should not be relied on for investment or any other advice. Information on the podcast and corresponding materials should not be construed as a solicitation or offer to buy or sell any investment or related financial products. We urge listeners to consult with a financial advisor with respect to any investment. 

Furthermore, the information contained in our archived newsletters, blog posts, and podcasts is not updated and may not be accurate at the time you listen to it on the podcast. Opinions and analyses expressed herein are solely those of Your Financial Pharmacist unless otherwise noted and constitute judgments as of the dates published. Such information may contain forward-looking statements, which are not intended to be guarantees of future events. Actual results could differ materially from those anticipated in the forward-looking statements. For more information, please visit yourfinancialpharmacist.com/disclaimer. 

Thank you again for your support of the Your Financial Pharmacist Podcast. Have a great rest of your week.

[END]

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YFP 332: Lan Ho Founder of Fat Miilk


On this episode, sponsored by Pyrls, Lan Ho, PharmD, Founder of Fat Miilk, shares her journey going from pharmacist to full-time entrepreneur featured on Gordon Ramsay’s Food Stars.

Episode Summary

Joining us this week on the YFP Podcast is Lan Ho, PharmD, Founder of Fat Miilk Vietnamese Coffee Company based in Chicago, Illinois. Tune in as we dive into her career journey in pharmacy before she shares why she started Fat Miilk, what she learned after appearing on Gordon Ramsay’s Food Stars, the most important thing she’s learned about herself since starting the business, and what lies ahead for Fat Miilk in the coming years. We discuss every step of Lan’s incredible journey to full-time entrepreneurship which began with an unexpected furlough from a retail pharmacy position in in 2020. We explore the rewards available when you are willing to take a risk, the biggest areas of growth she has experienced along the way, and why she is choosing a clicks-to-bricks approach to building her business.

About Today’s Guest

Lan Ho is a first-generation Vietnamese American who made a bold career change from pharmacist to beverage entrepreneur after being furloughed during the pandemic. She pivoted to pursue her dream and successfully launched Fat Miilk – Chicago’s first Vietnamese CPG coffee company. The brand saw instant global recognition when Bon Appetit listed Fat Miilk on their “Highly Recommend” list. Fat Miilk can be found in publications, including Eater, TimeOut, Thrillest, Roast Magazine, and more. Lan is recognized as a thought leader in consumer branding, customer experience, CPG, and the coffee industry. She was recently a finalist on Gordon Ramsay’s Food Stars on FOX network, where she represented her brand, leadership, and entrepreneurial story. Lan is currently expanding Fat Miilk’s reach through e-commerce and with Chicago’s first Vietnamese coffee bar showcasing a full cultural experience. She aims to inspire more minority representation in mass media, entrepreneurship, and executive roles.

Key Points From the Episode

  • Introducing Lan Ho, PharmD, Founder of Fat Miilk Vietnamese Coffee Company.
  • Her start in pharmacy fuelled by her parent’s goals for her education and career.
  • Why it is so important to embark on self-discovery work before committing to a career.
  • What motivated Lan to start Fat Miilk, the first Vietnamese CPG company in Chicago.
  • Benefits and challenges of entering a saturated industry. 
  • How Fat Miilk is merging two industries together.
  • What it means to protect your energy as an entrepreneur.
  • Lan’s experience on Gordon Ramsay’s Food Stars and what she learned about herself.
  • The rewards of taking up space and being willing to take a risk. 
  • Feedback Lan received from experts on the show. 
  • How the creative agency, Truffl, challenged every branding decision behind Fat Miilk. 
  • How Lan’s 2020 furlough led her to take the plunge into entrepreneurship.
  • The biggest areas of growth and learning while transitioning into entrepreneurship.
  • The clicks and bricks business approach that Lan is adopting for the product. 
  • Engaging customers to make a difference in climate change.

Episode Highlights

“If you hit on that unique proposition, you will stand out and you will win big.” — @iamlanho [0:10:17]

“In entrepreneurship, you have to protect your energy, especially in the beginning.” — @iamlanho [0:14:54]

“Do an audit about what you’re telling people and until you’re at a place to invite their opinions or their feedback into your life, keep it to yourself. Do yourself that favor.” — @iamlanho [0:17:09]

“When you transition from you know, going from a corporate structure into anything on your own, you are the corporate structure. A lot of people don’t know that.” — @iamlanho [0:36:02]

“[Having] their online presence but they also have this in-person on-the-ground brand experience [which is] so necessary for an emerging market.” — @iamlanho [0:40:07]

Links Mentioned in Today’s Episode

Episode Transcript

[INTRODUCTION]

[0:00:00.8] TU: Hey everybody, Tim Ulbrick here, and thank you for listening to The YFP Podcast, where each week, we strive to inspire and encourage you on your path towards achieving financial freedom.

This week, I welcome pharmacist turned entrepreneur, Lan Ho, founder of Fat Miilk Vietnamese Coffee Company that’s based in Chicago, Illinois. We discuss her career journey in pharmacy, why she started Fat Miilk, what she learned after appearing in the finale of Gordon Ramsay’s Food Stars, the most important thing she’s learned about herself since starting the business, and what lies ahead for Fat Miilk in the coming years. 

Let’s hear a brief message from today’s sponsor, Pyrls, and then we’ll jump into my interview with Lan.

[SPONSOR MESSAGE]

[0:00:38.3] JW: This is Justin Woods from the YFP Team with a quick message before the show. If you’re tired of relying on shared passwords or spending hundreds of dollars for drug information, we’ve got great news for you. Today’s podcast sponsor, Pyrls, is changing the game for pharmacy professionals. Pyrls offers top drug summaries, clinical teaching points, a drug interaction checker, calculators, and guideline reviews, all in one user-friendly resource.

They also recently added free weekly quizzes to test your Pharmacotherapy knowledge. Whether you’re on your web browser or accessing the mobile app, Pyrls has got you covered. Visit pyrls.com, that’s P-R-Y-L-S.com, to get access to more than 25 free Pharmacotherapy charts to get you started. Upgrade your drug information resources today with Pyrls, don’t miss out on this game-changing resource.

[INTERVIEW]

[0:01:33.3] TU: Lan, welcome to the show.

[0:01:34.9] LH: Hi, happy to be here.

[0:01:36.8] TU: Well, it’s an honor to have you. I ran across your entrepreneurial journey after a former student of mine reached out and said, “Hey, you’ve got to check out this pharmacist turned entrepreneur, she’s going to be on the final of Gordon Ramsay’s Food Stars.” Of course, I said, “Heck yeah, pharmacist, entrepreneur, I’ll be following that.”

[0:01:55.1] LH: Yes.

[0:01:55.2] TU: As I learn more about your story, I was fascinated with the work that you’ve been doing, why you’ve gotten into this area of work, and I wanted to introduce it to our community as well. And so, we’re going to spend most of our time on your entrepreneurial journey but let’s start with your career in pharmacy. What drew you into the profession, where did you go to school, and what area of practice did you find yourself in after graduation?

[0:02:18.5] LH: Yeah, absolutely. I’m happy to dive into all of that because it definitely is quite the story. My start in pharmacy, I will say, look, I probably did it for all the wrong reasons, right? And I say that because of multiple things. One, I come from a family, both my parents are Vietnam refugees, right? So, they are always pushing us to go for that really secure and stable career path, and the only thing that they really know is education is the kind of the only way to do it, right? 

And so, you know, me and my siblings were all in healthcare and I think when you’re at a young age and you don’t have a plan B and you didn’t grow up having role models and people to show you that there are other ways to kind of live life and go about your careers, the only thing that we really knew was to go to school and do something that’s secure and stable and get that degree, right?

So, if I had a backup plan, if I kind of knew what I wanted to do, I’m sure I could have you know, really posed a really good argument to my parents and be like, “This is what I want to do instead, I want to start my business, I want to go into the creative arts, I want to – you know, all these things” but I didn’t have a plan B, right? So, I was easily persuaded into doing something that my parents wanted me to do and at the time, that was pharmacy, you know? 

Pharmacy in Vietnam is considered like the gold standard for like one of the best career paths and just lifestyle and so, I really conform to that, made my dad really, really happy. The only pharmacist in the family and you know I was good at school. I’m good at learning, I’m good at teaching myself anything and I excelled in education and in higher education and went there, got my pharmacy degree, and had a great relationship with the district manager at Walgreens and I always thought I was going to do a fellowship but during my rotation…

[0:04:14.2] TU: Interesting.

[0:04:14.6] LH: Yeah. During my rotation with the district manager at Walgreens, we just vibed, it was all about relationships, right? And we just had a really, really good time together, really loved that he offered me a job after I graduated and so, that’s how I ended up in community pharmacy.

[0:04:32.3] TU: I love that story man, and I think it’s so important that we share, we all share our collective stories, right? You know, I think sometimes, going into pharmacy school, which could be true of medicine and I’m sure other health professions, you know sometimes, there’s the internal motivation, sometimes there’s external motivations, sometimes people have external motivations that you know over time, they fall in love with the professional work that they’re doing, other times, they don’t, and there is no one right path, right? 

And I think for everyone that’s on their own journey just as you are, just as I am, so important to do that self-discovery work and really, to find the path, you know, that’s most meaningful and I think as your story highlights so well, you know very rarely is one’s career path a straight line, right? I think sometimes in pharmacy school, I graduated in 2008 and I often felt the pressure and I can tell even graduates today, they feel this pressure that you know, there’s graduation, you take that first job or fellowship or residency, and that you know, from there on, it’s going to be one straight path.

And my career has looked like left turns, right turns, some straightaways, right? But – and there’s a lot more to go and I think as your journey, you know, that is the case as well and just a lot of wisdom there to share and I think as you continue on your entrepreneur journey, perhaps this is just one of many twists and turns that you’re going to take, you know, throughout your career. So, let’s talk about that entrepreneur or business journey. Give us the information on your company Fat Miilk. What is the product and offering and why did you start it?

[0:06:03.0] LH: Yeah. So, Fat Miilk is the first Vietnamese CPG and for people who don’t know, CPG stands for consumer packaged goods, we’re the first Vietnamese CPG coffee company in Chicago, right? And so, a lot of people don’t know is that you know, Vietnam is the number one producer of Robusta in the world. We’re a huge player in the coffee industry and what you’re seeing now is just a wave of first-generation Vietnamese entrepreneurs who are really showcasing that and really trying to put Vietnamese coffee on the map, right?

I think prior to like, the last couple of years, like one or two years ago, you could not walk into any major retailer, Walmart, Whole Foods, whatever, and find Vietnamese Robusta beans on the shelf. It just didn’t exist. And so, I’m really playing in an emerging category right now and we’ll say, prior to launching Fat Miilk, you know I’ve conceptualized this idea forever. You know, Vietnamese coffee in my household was a staple. 

You know, we grew up on that stuff and I just always thought, “You know, why do you have to go to a Vietnamese restaurant? Like a pho restaurant or a bánh mì restaurant to really get Vietnamese coffee?” and sometimes you don’t even know if it’s really Vietnamese coffee, right? It’s just – it’s just the way that it’s you know, presented and so, I saw this opportunity, not just to use Vietnamese coffee as the medium to what I want to present out there but also, like, if you look at what I’ve built with Fat Miilk, you know, you see so much of the story there.

So much of like, the story of the people behind the bean and just the culture, right? And that’s really what I enjoy. I really enjoy creative writing, creative strategy, and I love connecting with the consumer and that’s where I thrive. So, long story short, Fat Miilk is a coffee company, we sell whole-bean coffee. I import it directly from Vietnam and we have some really other exciting product lines that we are pushing forward as well but on top of that, we’re building out our first Chicago flagship storefront at the same time.

[0:08:07.6] TU: Ooh, that’s awesome.

[0:08:09.1] LH: Yeah, a lot going on.

[0:08:10.9] TU: And we’re going to talk about that as we head towards the end kind of, what is the next stage, where do you see the future and I think that’s obviously an important part of that and I hope our listeners will go check out what you’re doing. I’ll link to your website, fatmiilk.com. That has two “I’s” Just so people know as they’re looking that up. Please grab some coffee, you know, you’ve got some other product on there as well.

My wife and I have been working through a five-pound bag over the last few weeks, it’s delicious and I would just highly encourage you know, our listeners to check it out, and I will say, Lan, one of the things that really stood out to me is I did some background research on what you’re building is the strength that you have in storytelling and branding and marketing. You mentioned that creative pursuit, that is obvious in the work that you’re doing. So – 

[0:08:52.5] LH: I appreciate that.

[0:08:52.9] TU: You know, lean into that strength. I know you are but it’s really an incredible one to watch. Now, I’ve got some questions. You know, coffee, beverage, it’s a big industry, right? And for those that watch Shark Tank, you know that the Sharks are quick to object to beverage companies knowing that this is a crowded space. So, I think you answered this in part when you talked about the Vietnamese heritage of this product. But tell us more about what makes this product unique, especially as you think about coffee and beverage being such a big industry.

[0:09:22.7] LH: Yeah. You know, I think when people see such a big industry, they get a little intimidated by it, right? And there’s some major players in the coffee industry but I almost see it as an opportunity, right? Like, I’m not reinventing the wheel here, I’m playing in an industry that already has demand and it’s actually pandemic-proof. Like, if you look at coffee industry, I think it drastically increased during the pandemic, right? 

And so, this is something that people see as a daily necessity, it’s a commodity. I mean, you know, and if you’re able to enter a market that already is going to stay you know, and create something that’s niche but also, unique you can really, really stand out, right? So, when I look at really saturated markets, even in pharmacy, it’s community pharmacies or independent pharmacies, there’s always a way. 

There’s always a way and if you hit on that unique proposition, you will stand out and you will win big, okay? And so, I think we’re playing within the coffee industry at large, which is like a 130-billion-dollar worldwide industry by the way but the Vietnamese coffee category is new in the US, right? Obviously, you know, overseas and in Vietnam and Australia and a lot of the other neighboring countries, Vietnamese coffee is very known and popular. 

But here in the US, I have an opportunity to really be a first mover and I think that if done right and you do it with intentionality, you do it with heart and you do it with community, that to me, you can create a legacy brand out of that and that’s what I intend to do.

[0:11:05.0] TU: Yeah, I love that, right? Because I think that you know, in this example exists in pharmacy, you’re spot on. You know, we tend to speak in generalities, right? You know, independent pharmacy is dead, community pharmacy is changing or evolving but there’s niche markets, right? And you talked about, in your space, you know, obviously, there’s a niche. You know, what’s your differential advantage, what are you bringing that’s different?

Obviously, you know, you are in what you’re building and I think that’s so important, you know, that we kind of get away from some of those generalities, especially speaking about business, and really trying to figure out, “Okay, what’s the problem that we’re trying to solve, what’s the opportunity and how can I bring something that’s different or new or unique or serves a niche that may be otherwise hasn’t been served as it relates to this product?”

[0:11:46.4] LH: Absolutely. I think that’s just business in general, right? Like, you can’t go into a market and just do something that everybody else is doing, right? That’s not good business. You have to look at the market and see what you can bring to the table and what makes you unique and I will say with Fat Miilk when I look at – I will say, right now, being a Vietnamese coffee company is and can be enough, right? Because we are so new to the market. 

But I will say, that’s not what I – that’s not the angle that I’m taking. What I bring with Fat Miilk is a lifestyle, you know? And so, when you look at it, and we’re launching our new website actually on November 15th in this whole Fat Miilk 2.0 situation is, I really been able to capture the last, first, you know, two years of Fat Miilk, analyze what was working and what wasn’t working, and really determine who we are and who we’re not and got down to the roots and realized we need to exist for more reasons than to just make Vietnamese coffee accessible.

And so, when you look at Fat Miilk and you know, our intention to expand, what really makes us different is a whole lifestyle approach to Vietnamese coffee but we’re also merging two industries together. There’s this streetwear, very hype culture that exists in you know, a lot of sneaker and streetwear brands into a food and beverage company, you know? And so, at the core of all of that is this hustle mentality with a lot of humility, right? And that’s how I grew up. 

You know, both of my parents coming here and that’s something that I always wanted to honor, like, I don’t want to be this incredibly luxury brand but I’m going to be something that’s relatable to the times, right? And at the end of the day, me going from pharmacy to this was something that was so intentional about taking a bet on yourself, right? Which then everyone says, and really doing it with humility and doing it with intentionality, with value at its core.

[0:13:42.5] TU: Yeah, I think that’s really interesting, Lan because I think that concept, you know, the hustle mentality, the taking a bet on yourself, I think a lot of pharmacists struggle with that, you know? And part of that goes to – you know, we often talk about it in the show. The golden handcuffs of you got a doctorate degree, you got a six-figure income, you got USD 200,000 of student loans.

[0:14:00.1] LH: Yeah, yeah. 

[0:14:01.0] TU: It’s hard to take that risk, it’s hard to you know, have that hustle mentality when obviously, you’re making that kind of income and I think you know, as you alluded to, that goes back to in part, your upbringing and some of that entrepreneurial experience that you obviously have, and one of the things I want to dive into a little bit deeper, and you mentioned at the top of this episode was some of the family impact on your journey, not only the pharmacy but obviously on entrepreneurship as well and you’ve talked about publicly on Gordon Ramsay’s Food Stars. 

I’ve also seen it referenced in other articles that have featured your story that you didn’t share your business pursuits with your family until after you have launched the business for some time. One article I read said, “Long story short, I started an entire company, pretending to be a full-time pharmacist and later came clean on national television while competing for Gordon Ramsay’s partnership.” Tell us more about that.

[0:14:52.3] LH: Yes. Look, in entrepreneurship, I say this over and over and over again, you have to protect your energy, right? And especially in the beginning. Look, Vietnamese coffee, I went from being a pharmacist to you know, dealing lattes and so for my parents, you know, especially my dad, he didn’t understand that and for me, I was like, “I don’t think you need to understand it right now, you know?”

Like, I think when a lot of people have their opinions and tell you, you know, “Oh, I like that idea, I don’t like that idea, why are you doing this?” It’s exhausting and it’s taxing too. Like just the emotional capacity that you have and the mental capacity, and when you’re starting a business, you need your best self, you know? And there are just so many moments where I would kind of try to bring it up, you know?

And kind of talk about Fat Miilk and how like coffee, there’s this huge opportunity in Vietnamese coffee in the US, blah-blah-blah, like all this stuff and I was just presented with so much resistance, you know? And that to me was something that was so evident, that as I’m building Fat Miilk, I have to build it to a stage where there is no turning back, you know? And so, I was going to do it no matter what because I mean, look, we don’t have to go into it but I was a pretty miserable person when I was a pharmacist.

And I just knew that this was not the career choice for me and that I was going to do something creatively and I was going to do it without my parents and that was a big secret that I kept to myself and a lot of it was for me, more than anything because if I knew I invited that kind of energy into just the building stage of Fat Miilk, I would have had to not only find the strength to keep going but find the strength to resist that feedback, right? 

Like, that negative energy that I just did not need in my life while I was trying to make something happen and it all comes from a good place. I don’t – you know, the people who tell you, who are going to challenge you the most are the people that probably love you the most, right? So, there’s no ill feelings there. It’s just, for me, it was so important, and I always encourage people, watch – do an audit about what you’re telling people and until you’re at a place to invite their opinions or their feedback into your life, keep it to yourself. Do yourself that favor.

[0:17:22.1] TU: Yeah, you have to protect your energy. I love that. Such words of wisdom, you know, that you shared there and so important. I got that vibe, right? When I watched the show and I followed some of your journey, read some articles, I got the vibe that it was coming from a place of love and you know, I think that for the entrepreneurs that are listening, like, they know that well around the need to protect their energy. 

It’s so important and I think you also shared very well that also, you know, when you think about who is around you and some of the energy that you’re surrounding yourself with and you know, there’s a place to be challenged, certainly but especially early in that journey, you know, the momentum that you’re sustaining. You talked about, you know, the hustle mentality, the energy that you’re going to need to sustain that to see through the vision and the idea that you have, so important, especially early on in the journey.

Let’s talk about your experience on Gordon Ramsay’s Food Stars. What an incredible opportunity, and for those that are listening that are not familiar with the show, can you just give us a quick, general premise of what that show is all about?

[0:18:22.0] LH: Yes. So, Gordon Ramsay’s food stars, it is his brand new show, season one. It’s on FOX but essentially, he invited 15 of the most promising food and beverage entrepreneurs to compete for USD 250,000 of his angel investment, yeah.

[0:18:41.2] TU: And the 15, one thing I was wondering and maybe this was mentioned early in the show and I missed it but how did you get selected as one of those 15, was there an audition process or what did that look like?

[0:18:53.3] LH: So, me, personally they reached out to me on Instagram.

[0:18:56.2] TU: Oh, cool.

[0:18:56.8] LH: So, I got recruited to be on the show and there’s a casting director who reached out and said, “Hey, let me know if you’d be interested in this show. I think you’ll be a good fit.” And so, I – you know, for me, I thought it was fake news from the beginning. I like literally went to Gordon Ramsay’s Instagram and saw that he was promoting the show as well. So, that’s when I knew it was legit.

So, there is – you know, there was an application, you know, kind of on the Internet that you could go and apply. I think only one person out of the entire cast actually applied and got the position – or you know, got on the show. Everyone else was recruited.

[0:19:34.1] TU: Okay, that was cool. I was wondering about the process to get there and we’re not going to spill all of what happened, we’re going to make people go watch it if they haven’t watched it. We’ll just say that you were in the final three, we’ll leave it at that. One of the things I’m really curious about is you know, what you see on TV and obviously the thing that you experienced, I know those are two very, very different things.

And you know I’m curious, as you reflect back on that experience, what are one or two things that really stand out to you? Of things that you look back and say, “Wow, because of that experience, I learned this about myself.” What really were some of the takeaways that you had from that show?

[0:20:10.6] LH: Yeah. One of the biggest things that people tell me that I – maybe I didn’t know about me, I mean, I really didn’t know this about myself was how poised I am, right? That is probably – so, I learned a lot about myself based on how other people perceive me and that was like, probably the number one feedback when people would DM me, comment on my Instagram, Facebook, send me messages, emails, everything, they were just like, “We’re such a big fan of you, we felt like you, you know, held it together, you’re very professional, very poised.”

And then, you’re just like, “Wow, I didn’t know that I actually am like that” you know? So, you start to kind of think like, “You know, this is how I present myself and unknowingly, how people see in business, right?” So, that was kind of something that I learned about myself just being on TV and I think, another thing is that you have to take risks, right? I remember when they reached out to me, I had no intention on being on television, and I may have unlocked some other opportunities because of that.

But I remember telling myself, “Look, if you’re going to do this Fat Miilk thing and you’re going to build this to be what, you know, a global company or whatever, the potential you think it is, you have to go out there and put it all on the line.” You have to take that risk, right? And I remember telling myself that this is what it takes when you want to turn that big corner in your career, your life, whatever it is that you’re doing, you got to go out swinging and you have to be able to step up to it when that opportunity comes along and that was not only evident in some of the challenges on the show where I really took up space, right?

[0:21:53.0] TU: Yes.

[0:21:54.3] LH: This was going on the show in it of itself once an example of that and I think sometimes, a lot of entrepreneurs probably – maybe they reach out to so many people seeing if, “Hey, do you want to go on the show, do you want to do this?” And a lot of people are like, “Oh no, me on television? No.” You know?

And so, a lot of people, I think a lot of businesses probably turned that opportunity down, you know? And I think for me, the biggest thing was it does pay off when you not only stay prepared but you are prepared and you’re willing to flex that preparation, you know? Because I had one month to leave my life in Chicago and go to LA to film this thing and that’s exactly what happened and made it all the way to the finale like you said. So, I mean, you know it paid off.

[0:22:41.7] TU: Yeah, and I think just saying yes to that opportunity, you know, I think sometimes we see those opportunities, we’re like, “Oh, it would be so nice, right? If I had that kind of break.” But I think you’re point is a really good one. You have to have a willingness to say yes, you entered into an unknown territory. I’m sure there are fears and anxieties, you know, surrounding that, and just what you shared in the wisdom of taking up space, right? 

I think a lot of entrepreneurs struggle with that, I would say, pharmacists, entrepreneurs, you would struggle more, which is that concept of taking up space not only by being on the show but then, within, you know, the show and the interactions, making sure that you’re taking up the space that you need as well to grow and hopefully, you know, there’s a promotion, there’s other opportunities.

But what I’m also hearing from you which I love is the personal growth that happened to the experience because I firmly believe that often, the ceiling, how high, how far a business can go is directly correlated to the mindset of the leader of that organization, which is you, the founder, and the CEO, and what I’m hearing is this vast expansion of the mindset of what you believe is possible and where you can take this brand and where you could take this business, so I love that. 

I recall Lan, one of the experts and I can’t remember his name, I think he was from maybe Albertsons, Wholefoods, you can point me back in the right direction that I would say he was somewhat critical of the branding and the disconnect that he was seeing in terms of the coffee and the product being in a carton, maybe somewhat around the naming as well. 

So, refresh us on what happened there, and then I’m just curious as you reflect back on that, how did you take that feedback in the moment, and then what have you done or what have you processed since that feedback as well? 

[0:24:25.4] LH: Yeah, absolutely. So, in the finale, you know Gordon Ramsay brought on two experts, both of them very well-versed in retail distribution and CPG, right? And so, one of the biggest feedback that I got was the confusion of our coffee beans being in a milk carton and the name of the company being Fat Miilk. I will say this is nothing I don’t already know, right? In the case that I launched the company in 2020 and we did so many pop-ups. 

I mean, we did pop-ups all over Chicago. I mean, anywhere and everywhere, you know, gyms, Chinese restaurants, parks, everywhere. I mean, and we got all of that feedback, right? And people would say the same things you know? And I definitely took all of that into consideration and a lot of people don’t know that when I was filming for the show, I was already looking to address those concerns and I was also negotiating the lease for our first storefront, right? 

So, I was doing all of that because we all are there and we all have businesses, that’s the whole premise of the show is that we’re all entrepreneurs. We’re all still working on our business, we still have to keep the business afloat while we’re filming for this show in full anxiety mode. I mean, it was like a whole flex from mental, emotional, everything, physical, and I will say you know, those were – it was definitely confirming when he gave me that feedback that this was definitely something that we needed to address. 

And so when I came back from the show, you know I found my dream creative agency who was going to help me rebrand the entire business, right? And I am someone that has incredible intentionality maybe to a detriment sometimes, you know? I want to understand every decision we make with intention, like if someone tells me, “Oh, these are our brand colors” I want to know why.

[0:26:19.5] TU: Yep. 

[0:26:19.8] LH: You know, like it has to have a reason, it has to have some kind of intention as to why you made that decision and it can’t just be because you like it. In my opinion, you’re missing out in a huge opportunity, right? And so a lot of people don’t know that you know, I named the company Fat Miilk because when people think of Vietnamese coffee, the most popular way to consume Vietnamese coffee is with a little bit of sweetened condensed milk, right? 

And so when people say, “Oh, have you had Vietnamese coffee before?” they’re like, “Oh, yeah. I don’t like it, it’s too sweet” or it’s like, “Oh yeah, I do love it. It’s sweet and this and this and that” and I’m like that’s just one version to enjoy Vietnamese coffee but Vietnamese coffee is just beans from Vietnam, right? And it is a very bold nutty chocolatey two times the caffeine content type of bean that when you add a little bit of sweetened condensed milk to it, it just is the perfect balance. 

So, when I named the company Fat Miilk, not only do we intend to do some exciting things with condensed milk but also I get to educate people like, “Look, the reason why it’s called Fat Miilk is because you probably think sweetened condensed milk equates to Vietnamese coffee, right? But let me tell you why it’s not” and so I need to educate consumers and tell a broader story as to why Vietnamese coffee is what it is. 

And so when I came back from the show and hired on Truffl, they’re an amazing creative agency out in LA, I had them challenge me on every single decision I have made up into that point, right? And I said, “Challenge me, why did I name it Fat Miilk? Why is the logo a water buffalo? Why the colors, why the milk carton, why this, why that?” And if I didn’t have a good answer for that now we needed to come up with the solution, you know? 

And so yeah, and so you know, we’re about to launch our Fat Miilk 2.0 is what I call it because I had a huge opportunity and a huge blessing to kind of redirect this whole brand in a way where now it’s viable to scale. It’s really good logistically, you know when it comes to complexity. You know just the packaging itself, it’s ready to grow, and just use all of that feedback over the last couple of years now put the company in a position to really play in the category. 

[0:28:37.8] TU: Yeah, and what I love about that, my takeaway there is your openness and receptiveness to be challenged, right? I think so often especially as a founder, right? It’s your baby, it’s your product and there’s moments where we have to set ego aside, right? And acknowledge and recognize like, “Hey, we’ve done an awesome job of getting the product to this point. I started this literally from an idea to a product that people are willing to pay for.” 

That is an amazing accomplishment, an amazing accomplishment, and then to say, “Okay, next level” you talked about you know, hiring an agency. You obviously have input and feedback and you know, it sounds like there is some consumer research going on there, probably formal and informal, and then to go work with an agency and say, “Hey, challenge me, challenge me on everything that I’ve done” and not in a egotistical, “I’m going to tell you why.” 

But in a, “I’m going to make sure that this is the best product that it can be and if there is a way that we can make this better I’m open, I’m receptive to that” and that is beautiful and that is hard to do, very hard to do. 

[0:29:40.9] LH: It is. It is and let me tell you, when I made the decision everyone was against me. My fractional CFO was against me, my team was totally against it. They were just like, “No Lan, we love it, we love the water buffalo, we love the carton, and look, it was a success in the sense that it got the attention of Gordon Ramsay.” You know, if you watch the finale, our old brand is plastered all over our pop-up and you know, that episode. 

And so like, it is beautiful but when you think about it from a business perspective, it didn’t put us in a position to really play, right? It was complicated, it was confusing, it was so many things, and so I will say you know, everyone was pushing against me to keep it the way that things were and I had to challenge everyone and be like, “Look, I’m making this decision. We need to address these issues because if we expand and we’re in Iowa and Nebraska, are we going to be able to it on the show and have and communicate exactly who we are as a brand and without us being there?” 

“If I can’t say that with our current brand though, we need to make some changes” and there were days, there were days, let me tell you, where I was genuinely depressed. Like I remember when we made the decision to nix our logo, which is a water buffalo, the national animal of Vietnam but it has no relevance to coffee because coffee is not grown in the water, by the way, that was a really dark day for me. 

Because I was like, “What have I been doing this whole time?” Like you know, I feel like I’ve built this brand, people really love it, they resonate with the water buffalo, it kind of looks like the Chicago Bulls, you know with the [inaudible 0:31:24.0] It was this whole thing and people were genuinely sad about it and I was sad about it and I had to stick to my gut and be like, “We’re letting it go.” 

[0:31:33.6] TU: Yeah, yeah. 

[0:31:34.1] LH: It’s not going to be our logo anymore, you know? And so that was really hard for me during the rebrand but I stand by what it looks like now and I know it can go the distance. 

[0:31:44.3] TU: Well, and that’s the key, go the distance, right? I mean, I think what you’re talking about there the vision, you know I think about me as a consumer in Columbus, Ohio going to the coffee shelf like that’s what you’re talking about next level, right? 

[0:31:54.5] LH: Yes. 

[0:31:54.9] TU: You are not talking about your inner circle or people that are you know, attached to the brand and from Jump Street and there’s risk in any one of those decisions obviously but you know, I think that you’re talking about, “Hey, how do I take this to the next level?” and the bigger vision that you can see, so much there to takeaway as you shared that. 

[0:32:14.2] LH: Yes. 

[0:32:15.0] TU: Let me go – I want to share with our listeners and talk about the timeline of what you’ve built because it’s really incredible in a short period of time. 

[0:32:22.1] LH: Thank you. 

[0:32:23.0] TU: So, April 2019, you incorporated, you got the trademark in July 2020, you are furloughed from your pharmacy job. September 2020, just two months after that furlough, you launched Fat Miilk as a brand, December 2020 you secured wholesale partnerships. April 2022, season one of Ramsay, Gordon Ramsay’s food show starts. August 2022, lease signed for the storefront, we’ll talk about that here in a moment. August 2023, you launched Kickstart. 

I mean, we’re talking about a very brief period of time where a lot was happening and if I am following correctly, you were furloughed from your pharmacy job and that really accelerated the growth of your business but the idea had been around prior to that furlough. Am I following that correctly? 

[0:33:06.1] LH: One hundred percent. 

[0:33:07.0] TU: Okay. 

[0:33:07.6] LH: Yes. 

[0:33:08.3] TU: Awesome and you – 

[0:33:08.9] LH: That some people will say – just to quickly plug in there, people say, “How did you launch this company in two months?” It’s like I’ve been conceptualizing, which is the longest part by the way, when you’re thinking about how you’re going to do it, what it’s going to look like, and execute. I’ve been doing that for years, you know? And so when it came to the opportunity to actually put it in motion, that’s how we were able to launch in two months. 

Business, you know what I mean but like if I just thought about this in two months and launched it, I mean, that is – I just want to make that clear that you know, this was something that was brewing for a while. 

[0:33:41.2] TU: Do you think you would have pursued this regardless if the furlough happened? Would it have just been a delayed timeline? I’m curious to hear your reflection back on how much of the furlough was an accelerator or an initiator or you know, if you would have grown in that role or maybe pursued a fellowship industry pathway. Like is there a place where this idea maybe never sees the light of day or it would have just been maybe a little bit more down the road? 

[0:34:08.9] LH: Yeah, Fat Miilk was 100% going to happen. Yes, so 100%. I will say that furlough was the biggest blessing in my life because I told myself, “You know, once I get to this point I’m going to quit and go all in on Fat Miilk” and then that timeline started to get pushed back. “Once I get here, you know? I’m going to do that” and so that furlough was just like I took that as the sign, the universe telling me it is time to go, you know? 

And so, I think when I got furloughed I didn’t have a choice. It was I was furloughed, you know I had no choice but to make my dream come true as opposed to like go and look for another pharmacy job, you know? So that was a big sign for me and I ran with it. I saw that opportunity and I’m like, “This is it. This is the world telling me you need to go and do this” and so when they asked me to come back two months later I said, “No, I already launched it.” I already launched the company, so I’m just going to focus on this now, yeah. 

[0:35:08.1] TU: Lan, I’m curious as you think about all the different aspects involved in starting and growing a business, running a business, right? Marketing, sales, building a team, culture of the company, finances, distribution, supply chain management, when you think about all of the different pieces that you’ve been involved, what has been the area that’s had the biggest learning curve and growth for you over the past few years? 

[0:35:32.8] LH: Yeah, it’s a good question because I think everything has been a learning curve. I will say, just to transition from going from a very regulated structure and lifestyle with not only being a student in higher education for 10 years but then going into pharmacy to then going into entrepreneurship, that has always and still is a very big challenge in my life, right? I think when you transition from you know, going from a corporate structure into anything on your own, you are the corporate structure and a lot of people don’t know that, you know? 

They’re just like, “Wait, what am I supposed to do, you know?” Like you’ve been told, you know, I’ve been told exactly how my seasons look. You know, you have your fall semester, you have your spring semester, you have summer break, you know? And then from there, when you go to work, you have your schedule, you have your shifts, you have your you know, things that you know you can and cannot do, especially a very regulated industry like pharmacy. 

There is no creative flexes in there and so when I went from my entire life of living in structure to then going on and starting my own business, I had to wake up every day and sometimes I didn’t know what to do. It’s like, “Wait, you have so many things you need to do” and you have so many things you need to learn and you don’t actually know where you put your time and energy into what is going to convert for you the most. 

So, it’s so much trial and error in just learning, learning how to prioritize your days and sometimes, you don’t even move the needle an inch, right? Because you’re just like, “Okay, well, I guess I realize you know focusing on this email newsletter or what” you know, trying to cold call a bunch of other brands, it didn’t go anywhere but you have to keep trying and see and I think even until this moment, you know I still have to segment and learn that structure in my day that I thrived in corporate culture to then apply that to my own life. 

And being able to deliver and execute for my team and for the future and grow Fat Miilk and like you said earlier, you are your biggest asset to your company, you know? Like truly how you operate and how you structure your days and if you feel good about that day, you feel productive about how you structured that day, all of that is such a big influence in how your company ends up doing, right? 

And so, I always say like you, the only person that’s getting in the way is me, you know? I feel like I can teach it to myself, I can teach myself supply chain and customs and importing beans and all of these things but if I am not feeling it that day, that ultimately is my business is going to take a hit, you know? It’s like now you have to learn discipline to a T and that is the hardest thing. 

[0:38:24.6] TU: Yeah and I think to give yourself some grace like you know, you gave the example of like you can spend a day making cold calls or working on the newsletter and you’re like, “Hey, I thought that was going to be a high impact priority day where me as the founder and the CEO can move the needle most” and sometimes it’s not or you say, “Okay, that work, that didn’t work. Now, I’m going to bob, now I’m going to shift.” 

But giving yourself some grace in those moments of, “Yeah, maybe I didn’t tangibly move forward the business today but I learned something and I learned that hey, this doesn’t work or I’ve got to iterate” and you know I think sometimes, you know the wins need to be reveled in and enjoyed and celebrated but also there are those days, there are the seasons, there are the weeks where you’re grinding or you’re like, “I don’t even know where to start on the list of things to be done.” 

And like those moments, those seasons, those days are going to happen. They’re just going to happen and you know I think to recognize them and obviously, you’re speaking from experience there, it’s so important to give yourself grace in that season. 

[0:39:20.0] LH: Yes, that’s real. It’s real. 

[0:39:22.9] TU: As you think about the future of Fat Miilk, you’ve mentioned Fat Miilk 2.0 a couple of times, you mentioned at least once or twice getting ready to open a storefront. Tell us about what’s next for Fat Miilk in this 2.0 iteration and where you see the brand going here over the next couple of years. 

[0:39:39.8] LH: Yeah, absolutely. You know, we’re such at a pivotal time in the company right now in the sense that we had an opportunity to really restart the brand and do it with intention. A lot of brands don’t get to do that and not only that but we just had raising credibility from the Gordon Ramsay show, right? And so I’m really adopting this clicks and bricks business model. You know, if you look at businesses like Warby Parker and Outlaw, you know you have – they have their online presence but they also have this in-person on-the-ground brand experience, right? 

And I think that is so necessary for an emerging market and so, you’ll be seeing a lot of us double downing on our digital footprint but also expanding our community outreach, right? Through different storefronts throughout Chicago and expanding to major cities but also what’s really important to me is approaching Fat Miilk with the utmost respect for the farmers and the coffee industry, right? 

And if – you know, I don’t want to bore people with the history here but you know, just due to climate change, the Robusta bean is actually going to be the biggest shift in consumer just brands in general when it comes to coffee and what is going to be readily available, right? And so we have an opportunity to really be a huge player in the impact of climate change and I’m really looking into upcycling every single layer of the coffee bean itself because a lot of people don’t know what’s a cherry. 

So, there is a fruit around it and the seed in the middle is the actual coffee bean and so I’m working with farmers right now to see how we can upcycle parts of the pulp and the skin of the cherry to use in some of our other verticals and that’s been really exciting for me and maybe that’s the compounding part of pharmacy that I really enjoy and being able to take something and make something new out of it. 

So, that’s kind of the approach for Fat Miilk moving forward is having consumer experience in multiple channels but also doing something with the coffee cherry itself and having an impact on just the industry. 

[0:41:55.0] TU: And I think that connects so well to your strength that you talked about, you know, towards the beginning of the episode, which is your strength around the branding, the marketing, the creative side, the storytelling, right? Bringing the cup of coffee to individuals as an experience and I think we’ve come a long way as a consumer but I would argue we have more to go and you are obviously tapping into that. 

That you know, I think people, some people maybe just want a cup of coffee every morning they want to think about it but I think there is a big market of people that are very interested in where is this bean coming from and what is you know, the story of the farm, what is the story of the roaster and you know, how can this really come to be an experience and not just something that’s a functional part of the day that I don’t really think a whole lot about, right? 

[0:42:38.2] LH: Yeah, I absolutely agree, and I think a small part of people, I will say a minority group of people really, really geek out about that stuff but I think there is an opportunity for you know, mass appeal for people to care about that stuff. 

[0:42:52.8] TU: I agree. 

[0:42:53.2] LH: You have to do it, you have to do it with lifestyle. You have to do it where it’s a party and not a protest, right? Because climate change can very easily go into this protest mode, right? Where we’re not doing things right, we’re contributing to it like you know? And kind of playing this blame game but if you can create a brand where people just really resonate with you know, the packaging and what you’re doing.

The vibes you’re giving off, they naturally are inclined to care more about why you exist, and that is the approach that I am taking. I think a lot of brands go so far right or one way or the other about you know, going deep into climate change, going top of really, really using these big words and things that people get really bored about when it comes to the impact of the pulp and you know, just the coffee production and how that can impact just the industry and the you know, the world. 

And so, I think the best people to do it are brands who have a way to engage customers without them actually even knowing that they’re engaged. 

[0:43:58.1] TU: That is fantastic and this has been a real treat. I am so grateful for you coming on the show and sharing your journey and I’m really excited to follow what’s ahead. I have a feeling you’re just getting warmed up here. So, where is the best place that our listeners can go to follow your journey and learn more about what you’re building? 

[0:44:15.1] LH: Yeah, absolutely. We’re pretty active on social media. So, it’s you know Instagram, Facebook, TikTok, all of that is @fatmiilk with two Is, so Fat Miilk. The best place to just get our coffee, experience the brand, we’ll always be fatmiilk.com, and then for people who are in Chicago or visiting Chicago, we are building up our Chicago flagship storefront and that is in uptown at the corner of Broadway and Arga. 

[0:44:42.4] TU: Awesome. Well, thank you so much again and when you decide to expand into Columbus, Ohio you have to let me know, Lan. 

[0:44:48.7] LH: Absolutely. 

[0:44:49.5] TU: Great market here as well but in all seriousness, thank you so much for coming on the show. 

[0:44:53.6] LH: Yes, I appreciate it. Thanks for having me. 

[END OF INTERVIEW]

[0:44:56.1] JW: Hey, this is Justin again from the YFP Team. Thanks for tuning in to today’s podcast. If you’re a pharmacy professional, you know how crucial it is to have access to reliable drug information. That’s why we’re excited to tell you about Pyrls, today’s podcast sponsor. Gone are the days spending hundreds of dollars for access to drug information. Pyrls offers top drug summaries, clinical teaching points, a drug interaction checker, calculators, and guideline reviews, all in one user-friendly resource.

Whether you prefer accessing information through your web browser, Chrome extension, or mobile app, Pyrls has got you covered. Plus, for a limited time, you can visit pyrls.com to get access to more than 25 free Pharmacotherapy charts to get you started. Upgrade your drug information resources today with Pyrls, visit pyrls.com, that’s P-Y-R-L-S.com, to learn more. Thanks again for listening. 

[DISCLAIMER]

[0:45:50.3] TU: As we conclude this week’s podcast, an important reminder that the content on this show is provided to you for informational purposes only and it is not intended to provide and should not be relied on for investment or any other advice. Information on the podcast and corresponding materials should not be construed as a solicitation or offer to buy or sell any investment or related financial products. We urge listeners to consult with a financial advisor with respect to any investment. 

Furthermore, the information contained in our archived newsletters, blog posts, and podcasts is not updated and may not be accurate at the time you listen to it on the podcast. Opinions and analyses expressed herein are solely those of Your Financial Pharmacist unless otherwise noted and constitute judgments as of the dates published. Such information may contain forward-looking statements, which are not intended to be guarantees of future events. Actual results could differ materially from those anticipated in the forward-looking statements. For more information, please visit yourfinancialpharmacist.com/disclaimer. 

Thank you again for your support of the Your Financial Pharmacist Podcast. Have a great rest of your week.

[END]

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YFP 327: Pharmacy Innovators with Dr. Natalie Park (Pharmesol)


On this segment of the Pharmacy Innovators, sponsored by Pyrls, Pharmesol co-founder & CEO Dr. Natalie Park joins host Dr. Corrie Sanders.

Episode Summary

With the rise of AI and the increasing use of technology in our daily lives, there is an opportunity to improve the pharmacy world and patient care. On this segment of the Pharmacy Innovators sponsored by Pyrls, Dr. Natalie Park, Co-founder and CEO of Pharmesol, joins host Dr. Corrie Sanders, to discuss how Pharmesol leverages technology and AI to optimize patient communication and follow-up care. Natalie shares her unconventional career path, what Pharmesol is, what inspired her and her co-founders to start it, and how it is improving patient care. She also discuss the highs and lows of starting a business before delving into the importance of value-based care, what pharmacy will look like in the future, and how we can embrace the inevitable technological changes.

About Today’s Guest

Dr. Natalie Park is a pharmacist with a background in conducting health economics and outcomes research in the pharmaceutical industry. Natalie is co-founder and CEO of Pharmesol, an automated and proactive medication assistant tool that leverages pharmacist expertise and artificial intelligence to enhance patient experience after direct interaction with the healthcare team.

Key Points From the Episode

  • Introducing Natalie Park, co-founder and CEO of Pharmesol. 
  • Natalie tells us about her studies and unconventional career path in pharmacy. 
  • The inspiration behind the creation of Pharmesol, what it is, and how it can be used in clinical practice. 
  • How Pharmesol leverages AI. 
  • The accelerator program Natalie and her co-founders did to start the business. 
  • Where she met her co-founders and how their skills differ from Natalie’s. 
  • Where Natalie was in her personal and professional life while developing Pharmesol. 
  • What she thinks pharmacy will look like in the future and how we can adjust to the technology. 
  • Natalie shares the most memorable events of her pharmaceutical career. 
  • Her favorite parts of being an entrepreneur and why she enjoys being in charge of her career.
  • Natalie shares advice for anyone contemplating a non-traditional career path.

Episode Highlights

I’m a pharmacist, but that doesn’t mean I know every single thing about every single drug.” — Dr. Natalie Park [0:06:52]

“Starting a company is really difficult. It has been very difficult. Not to say [you should] not pursue it. I do think it is a decision that takes a lot of consideration.” — Dr. Natalie Park [0:25:33]

“I’m bullish on healthcare moving towards value-based care.” — Dr. Natalie Park [0:31:11]

Links Mentioned in Today’s Episode

Episode Transcript

[INTRODUCTION]

[00:00:00] CR: Hi, YFP community. Corrie Sanders here, host of the Pharmacy Innovator segment of the YFP podcast. Pharmacy Innovators is designed for pharmacist navigating the entrepreneurial journey. In this series, we feature founders’ stories and strategies that help guide current and aspiring pharmacy entrepreneurs.

Today, I talk to Dr. Natalie Park, a pharmacist with a background in conducting health economics and outcomes research in the pharmaceutical industry. Natalie is co-founder and CEO of Pharmesol, an automated and proactive medication assistant tool that leverages pharmacist’s expertise and artificial intelligence to enhance patient experience after direct interaction with the healthcare team. We will discuss having honest conversations with yourself and others surrounding risk tolerance and career change. And dive into Natalie’s bullish stance on value-based care and the untapped potential within the pharmacy profession to impact health outcomes alongside technology. I know you all will be nothing short of inspired by Dr. Natalie Park.

[SPONSOR MESSAGE]

[0:01:02] JW: This is Justin Woods from the YFP team with a quick message before today’s show. If you’re tired of relying on shared passwords, or spending hundreds of dollars for drug information, we’ve got great news for you. Today’s podcast sponsor, Pyrls is changing the game for pharmacy professionals. Pyrls offers top drug summaries, clinical teaching points, a drug interaction checker, calculators, and guideline reviews all-in-one, user-friendly resource. They also recently added a free weekly quizzes to test your pharmacotherapy knowledge. Whether you’re on your web browser or accessing the mobile app, Pyrls has got you covered. Visit pyrls.com. That’s P-Y-R-L-S .com to get access to more than 25 free pharmacotherapy charts to get you started. Upgrade your drug information resources today with Pyrls. Don’t miss out on this game changing resource.

[INTERVIEW]

[0:01:56] CS: So Natalie, we are so excited to have you on the YFP podcast this morning. We will start with a really easy question of how you got into pharmacy and where you went to pharmacy school. So just tell us a little bit about your pharmacy background.

[0:02:10] NP: Yes, sure. I went to Ohio State for pharmacy school. So I actually came to the states when I was 15. I didn’t speak much English at the time, and I’m not even sure if I had insurance, to be honest, because I was an international student. So I was young, so I don’t think I knew kind of much what was going on with insurance and medical side of things. One day, I remember getting this allergic rash, which I’ve never experienced before in my life. Then I kind of freaked out, and then I went to the pharmacy. Then I showed the pharmacist kind of my rash, and then I remember asking like, “Oh, what am I supposed to do?” And then they helped me out. So that was kind of one of the reasons that inspired me to go to pharmacy school, and I went to Ohio State for both my bachelor’s and pharmacy school.

[0:03:05] CS: Love it. So firsthand experience threw you into the profession. Tell us about a little bit of your training after graduation. So you’ve kind of been on a non-traditional career path, it seems. Since graduation, you’ve done a lot in industry, so tell the listeners a little bit about that path and some of the jobs that you had, or residency training, or postgraduate training after graduation.

[0:03:27] NP: After pharmacy school, I did an industry fellowship in health economics and outcomes research. I had already taken some statistics, and epidemiology classes while I was in pharmacy school, and had some internship experience. Then my post-doc fellowship was at University of Maryland, as well as Novartis. So I did develop budget impact model, cost effectiveness models, when there is a new drug launch to take to payers, as well as using EHR and claims data to do comparative effectiveness research. Then, I went to a health system called Geisinger. First, I worked in their innovation department doing vendor assessment of digital health companies, developing internal business cases, as well as implementing subpopulation health solutions. Then I had an opportunity to move to their pharmacy department where I worked with different service lines, urology, dermatology, primary care, these different departments on the topic of medication management and optimization.

[0:04:38] CS: Wow, that is amazing. So quite a different career paths than I think the average pharmacist would probably think of when they think of one of the options within the profession. So it’s amazing, I mean, you’re working with big organizations just right out of the bat with really high-level thinking with outcomes and clinical decision support tool research, it seems. So kind of a broad-based business knowledge, just based on your years of experience in these innovation departments and working really from just a high-level perspective point of view. I’m sure you took a lot of things away from your previous job experience when you shifted into Pharmesol.

Tell us about the development of Pharmesol. Was there a certain situation where something happened and this business model came to light? Where did the inspiration from the business come from?

[0:05:30] NP: Yeah, I think if I think back, it was few different experiences coming together. Because I was working with the pharmacy team and different clinicians at a health system about the topic of medication management. I just naturally were thinking a lot about medication management, and how can we really improve the status quo, like that was my job. One of the things that I found challenging was that my colleagues, even though they were really motivated to help their patients, because they knew how much help their patients needed, but they didn’t have a lot of time. So that sort of became a challenge over and over again, in different implementation processes.

So I just had this realization and thought in mind that like, wow, the clinical capacity, lack of clinical capacity is such a problem. This may not sound that insightful, but I think it’s really different if you experienced this yourself, like every day, and this is kind of what I’m fighting against every day. So I had that thought on one hand, and then I actually had a poor experience as a patient myself. I always tell people, I’m a pharmacist, but that doesn’t mean I know every single thing about every single drug. I went to a doctor and then got some medication and I didn’t get any instruction about how to use it from the doctor or the pharmacists where I picked up the medication. And then, I came home, and I was like, “Wait, actually, I have a question.” Then I was like, “Wow, this like really sucks.”

Then the third experience is, like kind of during this time, I was – I’ve actually been working on masters for computer science. So as part of this, I built a recommender system. This is kind of the engine that drives kind of personalized recommendation that you experience in Amazon or Netflix. That kind of really made me think about my experience as a consumer, outside of healthcare is actually pretty good. I feel like these systems know me, knows what to recommend for me. I mean, apart from recommendations, just my experience as a consumer. So why can’t we do that in healthcare, is another thought that kind of – that I was having, and a combination of these different thoughts was a big motivator and I think kind of origin story for Pharmesol.

[0:08:20] CS: That’s wonderful, kind of not a three-pronged approach, but certainly three different tiers to the approach and the development of the company. Tell us, and know that you’re talking to an audience of pharmacists that intimately understands the pain points of the profession. What is Pharmesol, and how can it be used in clinical practice? Kind of break that down for us.

[0:08:43] NP: Yes, Pharmesol is a conversational AI. It’s an automated and proactive medication assistant, that enables healthcare organizations to provide high-quality, personalized support for patients through SMS text messages. So the experience for the patient is a little bit like maybe talking to a pharmacist to some degree about like calming counseling points, right? Like, “Hey, I missed a dose. What do I do?” or “I don’t know how to use this injection.” We’ve been working with a primary care clinic, where we white-label this solution. So patients when they get up, medication prescribed at the clinic. After they leave, we send a text message to say, “Hey, have you been able to pick up this medication?” Then, patients either say yes or no, and a lot of patients say no for a variety of reasons. 

Then, we help them troubleshoot. “Okay, tell me more what is the issue.” Some patients are like, “I’m just waiting for delivery” or we have some patients say, “Wait. What? I didn’t even realize I was supposed to be taking this medication.” So that’s kind of an opportunity for med rec, or another patient who said, like, “Oh, actually, I lost a third bottle of my pills, so I haven’t been taking it.” Except, that patient didn’t reach out to the clinic, or the doctor, and they – but they weren’t taking it, and they only told us because we proactively asked this question. So we help them troubleshoot, and then give them education, and then patients also have a line of communication where they can ask questions.

[0:10:24] CS: So kind of really expanding upon the preferred mechanism of communication for a lot of patients, which is text messages. But instead of just saying, “Hey, your prescription is ready.” It’s really taking it to the next level of different counseling points, and making sure it’s a comprehensive follow-up process, and putting this all in the palm of the patient through a text message. So what’s happening on the end of Pharmesol, just so that people can get a complete picture from the consumer standpoint? And then what’s happening behind the scenes? Is this a live-generated chat? Are we using an integration of AI and different mechanisms of literature analysis? What’s really going into the output that the patient ultimately receives?

[0:11:11] NP: Yeah, we’re leveraging AI, and also, we’re training this to say, “Okay, this is the accurate information about this medication, and this is not.” Essentially, don’t lie, don’t make things up.” So how we do that is we hire currently practicing clinical pharmacists to develop our content and what it can say. That is why, of course, it cannot, of course, replace humans, as mentioned, like it can answer, “This is the storage instruction” or “This is how you can use the information” or ask follow-up questions of, “Okay. What is kind of challenging for you?”

Then we also ask questions like, “Have you missed any doses?” What is kind of the reason you missed these doses?” These are the information that pharmacists are looking for to be able to make medical decision making. Okay, maybe this dosage form is right for them or not, or they’re struggling with this. So this is kind of further education, “I want to give” or “I want to have further conversation.” 

But instead of them kind of taking the time to ask these questions, we have the conversation with patients. And then we bring those actionable insights to pharmacists, so then they can really do the high-cognitive task, and make this medical decision making, and then make any adjustments to the treatment, if necessary.

[0:12:46] CS: So really streamlining to use a clinical skill set and a clinical knowledge base, and then leaving the lower-level questions, so to speak to the AI tool. Am I understanding that correctly?

[0:12:59] NP: Yeah, yeah. I think another advantage is, unfortunately, there’s just limited clinical capacity. What I see today happening is, some patients get a lot of support that they need, some patients get no support. I guess, sort of – as relatively healthy, young kind of person as me, pharma health system or the clinic, like the pharmacists are not likely going to reach out to me and ask, “Hey, Natalie. How are you doing? Are you nauseous? Are you feeling dizzy?” I’m not going to kind of be the type to get these questions. 

What our solution enables healthcare organizations to do is actually provide this high-quality care to every single one of their patients, and do the follow-up. We can tell the pharmacist, hey, this patient is doing just fine. So you actually don’t need to reach out to them, but this other person has an issue that requires your attention. So this is how we can increase the quality of care for really every patient, at the same time increasing the efficiency for pharmacists.

[0:14:18] CS: Sure, meeting the patient where they’re at, and then directing the support where it’s needed the most. When did you have this idea, and when did you transition full-time into working with Pharmesol? What did the development look like of the company for you?

[0:14:33] NP: I don’t know. I think I had a lot of different thoughts. I don’t really think there was like one point I was like, “Oh, this is the idea.” Even as I said, I just had different thoughts in the back of my mind. Kind of, “Oh, yes. I think this could be better. Why is it like this? Is this all we can do?” But that doesn’t mean I really thought like, “Oh, I should start up company.” It was like a really – it’s a pretty common moment for a lot of people where you feel like, “Oh, this really sucks.” 

Then, I think it kind of accumulates, compounds, and actually, even what I thought might be kind of a viable business idea in the beginning was not exactly what we’re doing today. But I think what really helped solidify what we’re currently working on was really the feedback of other people, like other pharmacists, other doctors, other nurses, administration, the administrators at health plans, health systems, pharmacy benefit managers, pharmacies. Our team reached out to these folks and ask them, “Hey, what do you think is kind of like an opportunity area? What are problematic and challenging for you guys?” Because I understand – I don’t know, I guess, like, I’m just one person, like one health system just because I think this is a problem, and this is a good idea. That doesn’t necessarily mean other people see the value. So I think it was just through organic interactions. Some organic, some were actually – we reached out to them to learn these insights. I think through that is how we got to where we are today.

[0:16:36] CS: Sounds like a good organic amount of some kind of market analysis and trying to figure out a product market fit for where this kind of technology can really provide the most value. Did you go through some kind of accelerator program or a business development program? Or how did you really hone in on trying to figure out where you are today, and ultimately, what is this end product going to look like? What kind of steps did you take to get to this point?

[0:17:07] NP: Yes. We actually pretty recently completed an accelerator program, a startup accelerator program. It’s called Entrepreneurs Roundtable Accelerator NYC, ERA NYC. My team, I have two co-founders. We’re first-time founders. Starting a company, founding a company, isn’t something we’re used to. There’s a lot of questions, and problems that you’re faced with that you never really had to think about in a corporate setting. I think going through this accelerator program was really helpful from that perspective because there are a lot of mentors, who are previous startup founders, current startup founders, or operators who’ve sort of like really thought about innovation, and developing a new product bringing into market. We definitely learned a lot from being part of this accelerator program.

[0:18:13] CS: Certainly, the aspect of you don’t know what you don’t know, and we’re trained with such a small clinical skill set, especially when you decide to pursue a specialty. I mean, there’s so many aspects of business, and I feel like that’s where a lot of YFP listeners want to start something new or have a new idea. It’s not the pharmacy component that’s the most intimidating. It’s the finances, and the business acumen, and getting funding, or getting your foot in the door with the market. That becomes so overwhelming, much faster than the pharmacy component does in most cases. I can see how an accelerator program is absolutely a great way to make you a well-rounded competitor in a space where you just don’t know what you don’t know, for the most part. So Natalie, you mentioned you have two co-founders. How did you meet these people? Where did you cross paths? Then, what skills do they bring to the company that are different than your own?

[0:19:11] NP: Yes. I’m really lucky to have two software engineers as my co-founders. Saumya is one of my co-founders, software engineer by training. She studied computer science at MIT for her bachelors and she was doing Master of Engineering when I met her. She has a lot of experience applying AI in healthcare in particular. She’s always had a lot of interest in healthcare, so that’s really helpful. Batman is our CTO, also software engineer by training. He had worked at multiple startups, building from scratch. Then he also recently graduated from MIT from Masters of Systems Design and management program. 

I didn’t even necessarily work in a – not even necessary. My work experiences in pharma and health system, I think are really crucial to what we’re doing at Pharmesol. I actually don’t think I could have started Pharmesol if I didn’t work at those healthcare companies, and learned what does the dynamics look like, what do each healthcare stakeholder kind of looked for? But again, the different – in some sense, actually, developing a product I don’t think is that different. I actually think every person in any role is probably developing some kind of product and like looking for a product market fit. But not – I wasn’t in kind of a traditional tech environment. I actually wasn’t even familiar with concepts of like Sprint, how do we use a Jira to do like task of tracking project management.

They definitely bring a lot of expertise from technical and product development perspective. I actually think our team is definitely –one of the strengths of our team, kind of our unique is composition of skill sets and backgrounds, I think is one of the strengths for Pharmesol.

[0:21:43] CS: Definitely. I mean, it sounds like you have an all-star lineup of people that specialize in areas that you don’t. So you become a well-rounded team pretty quickly, which is really important to success in the long run, I think. That’s really so great. I want to highlight something that you said, Natalie, which I think is really important, and maybe will resonate with a lot of listeners. Is that, everyone is problem solving in their job in some way, shape, or form. Whether you realize it or not, you’re probably doing something where you realize that this doesn’t work, or this isn’t ideal, and you’ve either created a shortcut yourself, or maybe you don’t even realize it, but everyone is problem solving on the job. It’s just a matter of maybe being in tune to that, and starting to expand your thinking with, how can I find a solution that works for a larger amount of people, or that can be applied on a larger scale. I thought that was just really beautiful to tap into.

Something else that I would love to ask you is, what stage of your life were you in when you were developing this company? So something that we hear about a lot is that I have this great idea, but I have student loans, or I can’t leave my job, I have X, Y, and Z that are going to be prioritized before I prioritize my own career. Where were you in your personal and professional life when you were developing Pharmesol? If you just don’t mind sharing a little bit of that, I think that’ll be inspirational to the listeners too.

[0:23:09] NP: I was never earning all that much. Let’s just start there. I didn’t have much to lose if that makes sense. From kind of typical, like financial perspective, right? It’s because I was – I would say, I was still fairly early in my career. It’s not like I had developed 20 years of my career, and I’m already in some advanced leadership role at an organization with great comp package, with stock options that just aren’t worth so much. It’s hard for me to walk away from that. That’s not where I was at in my career. I do think, honestly, that helped me in kind of taking a leap of faith. Another thing is, I guess, because that’s where I was at my career, I think my lifestyle was in a certain way, it was very modest again. So I didn’t have to make a lot of lifestyle adjustments if I were to be in a state where I really needed to preserve my runway to be able to focus on kind of this venture.

So you can think of that as a negative thing. But then, it I guess kind of worked out for me. I also say that because I have seen a lot of people around me who are kind of like golden caught essentially. They have really well-paying, high-paying jobs, and that makes them hard to leave. I don’t really think it’s a bad thing to pursue financial security, I think it’s a great thing. So it’s probably – I guess, if you have a question about, it doesn’t make sense for me to leave this financial security to pursue this venture. That might be a sign that maybe it’s not worth it. The fact that you’re kind of wondering about that.

I guess one thing I do want to mention is, starting a company is really difficult. It has been very difficult. Not to say not pursue it. I do think it is a decision that takes a lot of consideration, and ask yourself honestly like, “Why do I want to do this? Is this worth it?” I think there are a lot of low-risk ways to try to validate the problem, idea, the product, and then de-risk it for yourself, and then jump into it. So then you’re more comfortable, and you’re really able to focus on it, rather than worrying about financial security.

[0:26:17] CS: I think that was really well put. So there’s certainly an element of sinking or swimming in starting a new business venture and going full in to see if it works. But unfortunately, that’s not conducive to necessarily financial security or stability. That’s something that we really want to highlight on this podcast too, is that it’s amazing to step into these nontraditional roles, and there’s so much opportunity, but there’s so much variability in how that can be done. A lot of it also comes down to the risk tolerance of the person who’s going to end up making that jump. Where does your risk tolerance lie? Are you really risk averse? Are you going to need to try a bunch of things while you’re still in your financially secure position? Or are you going to be better off taking a huge leap of faith and you’ve got a high-risk tolerance, and you can figure these things out as you’re kind of flailing along?

Everyone is really different, and I think that was really beautifully put about. There’s ways that you can make this a lower-risk jump, while still staying in your current position. Because starting a new company is extremely difficult, like we talked about – there’s so many things you don’t know that you don’t even know until you’re forced to face them with aspects of the business and finances. I just think that was really well said, and thank you for that insight.

[0:27:39] NP: Yes, of course. Just one thing I want to add is, I think one thing I realized over, and over, and over again is, nobody has the answer for you. Literally, nobody knows. I think one of the things, particularly as a first-time founder, I seek out a lot of advice, and there are so many conflicting advice, yet everything is valid. I say that to say, I think some people will probably in this topic in particular like, “Oh, you should take the risk when you’re younger because like it makes sense. You just have less obligations.” Others might say, “Oh, it’s better till you have financial security. You have some kind of leeway to make investments, and then still – if it doesn’t work out, you still have kind of a lot of savings that you can leverage.

But I mean, none of these are really like answers. It’s like, I think only you can figure out what is right for you. So I think just having a lot of honest conversations with yourself is probably the only thing.

[0:28:55] CS: Well, hey, you know what, that answer is very valid, along with the million other answers that you can get from a bunch of different people. I kind of want to shift this conversation a little bit into the evolution of the profession alongside technology. I feel like you’re in a great position to maybe speak to what you think pharmacy will look like in the coming decades. So, I have – it’s a totally loaded question, and there is no right or wrong answer. I can see your face on the screen right now.

But I have a lot of very progressive thinkers and pharmacy entrepreneurs in my orbit, and that’s just a constant conversation piece. What is pharmacy going to look like when a lot of traditional dispensing roles can be outplaced and outpaced with technology? So you’re in a position where you worked a lot with computer information and artificial intelligence and you’ve got a company that’s really relying on those things. What do you think pharmacy is going to look like in the next couple of years, and just any advice for pharmacists that are maybe a little hesitant to address the technology evolution that’s upon us?

[0:30:12] NP: I personally think pharmacy is a huge opportunity area, or just healthcare industry overall. That’s because I think it’s a lever that hasn’t been pulled as much, leveraged as much. Because when I share what I’m doing with Pharmesol, a lot of people actually – their reaction is, “Wait, that like makes so much sense. Why is this not happening today? How come nobody’s asking me if I’m doing okay or how I’m doing?” It’s so obvious when you paint a picture of how it could be, but that’s not the case for a lot of people. That’s why I say, I think there is so much untapped potential and opportunity here for our society, but also for healthcare organizations. That’s partly because I’m bullish on healthcare moving towards value-based care.

I mean, you see these value-based care organizations that are being very profitable because they’re taking on the risk, but they’re also realizing those rewards, which is why I think we will just progressively increasingly move towards value-based care, and what levers do we have to really improve health outcomes. 

I mean, there could be multiple, but I think pharmacy is an obvious one, and leveraging more pharmacists to provide this care. This is also a framework for our success as well because, as mentioned, we are able to really supercharge the clinical team, to be able to more efficiently, and effectively improve patient experience, and then patient outcomes. That’s what I think about the future of pharmacy.

[0:32:21] CS: I love that. I love supercharging the clinical team. I don’t think I’ve heard that phrase before. But I love the evolution of really moving towards value-based care. I completely agree with you. I think that that just has to be the direction that we need to move in order to provide outcomes that can be financially sustainable, but also just supercharging the clinical team with using a pharmacist. It’s so hard on a national level to even measure this because every state uses pharmacists so differently, which is certainly a barrier. But really loving the idea of the profession is underutilized overall. And being able to finally leverage us to practice towards the top of our license in positions like this, and in roles like this, I think will just be a complete game changer for the profession. I love your mindset and I love that you’re bullish on the value-based care model.

Natalie, I’ll kind of wrap things up. I’ve got three questions just to kind of roll off the tongue and provide a little bit of a well-rounded oversight with you being an entrepreneur in a non-traditional pharmacy space. But what is the most memorable thing or event that has happened to you since being a pharmacy entrepreneur?

[0:33:38] NP: Wait, this question is actually really hard. Let me –

[0:33:43] CS: Yes, take your time. It’s all good.

[0:33:43] NP: Most memorable? Okay, I think a couple of things come to mind. I think the first one is when we first put up our product. So we use text messages, and then when I got the first text message from our system, that was pretty exciting. The other thing was, once we started working with patients, patients sent us this response with thank you with the heart emoji. For some reason, I didn’t expect patients to be using emojis. We work with a primary care clinic and it’s a lot of like elderly patients, right? I mean, they text us, but for some reason, I didn’t expect them to send us an emoji. So like, I remember seeing that and just being really happy about that.

[0:34:39] CS: Something so simple and so common, just seeing it put it all together.

[0:34:45] NP: It was very inspiring. I was like, “It was all worth it.”

[0:34:49] CS: No, that’s very cute. That’s so meaningful too, especially coming from the patients. That’s when you know it’s reached your end user, it’s finally making a difference, certainly emotional. What is your favorite part in general about being an entrepreneur and taking ownership of your career path?

[0:35:06] NP: I think this also is in two parts. One is that, I love learning. I think that sort of has been like the North Star in my career, in every role I had. That’s like what I wanted to do, just understand more, learn more. I think entrepreneurship is a great place to do that because so many things I don’t know.

[0:35:30] CS: Endless.

[0:35:31] NP: And so many problems to solve. I think the other is the autonomy. Like, “Okay, here’s this problem, and I’m going to solve this problem today” or “I’m going to do something about it.” That feels really, really empowering.

[0:35:50] CS: I love both of those. You’re right, being your own boss, it’s great to have the autonomy to do what you want. But there are always problems to solve, and you will always be learning. A great combination of two things for you to be successful as an entrepreneur. Last question I have for you is, one piece of advice for anyone that’s contemplating a non-traditional career path.

[0:36:14] NP: One advice. I would say, I would tell them to do something about it. I think that’s maybe one thing that I might be better at than sort of like average people, like execution. It’s not that I’m like doing something well, but I’m doing something. I think that has sort of eventually kind of led me to this path. This can include things like reaching out to people that you want to connect with, and learn, and hear about their story. Or listening to this podcast, I think would be a great example of doing something about it. But I think those are the actions you take, I think eventually become your experiences, and then insights to making decisions in the end. 

[0:37:08] CS: That’s great, great response. Natalie, if the viewers want to reach you and want to take some more action, where is the best place that they can learn more about Pharmesol or connect with you?

[0:37:21] NP: Yes, so I’m pretty active on LinkedIn, so they can find me on LinkedIn. Or my email is [email protected], so they can reach me through my email as well.

[0:37:35] CS: Perfect. We’ll link both of those things in the show notes. We’ll also link the direct website to Natalie’s company, Pharmesol if you want to really see what the product looks like, and learn more about the company. But Natalie, thank you for being here today. We love having pharmacists that are really pushing the profession forward. I think that’s exactly what you’re doing, and it’s beautiful to see, really the pharmacy profession evolve in a meaningful way alongside technology. It was so insightful to hear your responses, and your viewpoint, being a working, living example of someone who’s going to be really successful in that space. Thanks for being here today.

[0:38:16] NP: Thank you so much. I’m super excited to be working with pharmacists, and empower them, and inspired by them as well. Thank you so much for having me. 

[0:38:27] CS: Perfect, thanks.

[END OF INTERVIEW]

[SPONSOR MESSAGE]

[0:38:30] JW: Hey, this is Justin again from the YFP team. Thanks for tuning in to today’s podcast. If you’re a pharmacy professional, you know how crucial it is to have access to reliable drug information. That’s why we’re excited to tell you about Pyrls, today’s podcast sponsor. Gone are the days spending hundreds of dollars for access to drug information. Pyrls offers top drug summaries, clinical teaching points, a drug interaction checker, calculators, and guideline reviews all in a user-friendly resource. Whether you prefer accessing information to your web browser, a Chrome extension, or mobile app, Pyrls has got you covered. Plus, for a limited time, you can visit pyrls.com to get access to more than 25 free pharmacotherapy charts to get you started. Upgrade your drug information resource today with Pyrls. Visit pyrls.com. That’s P-Y-R-L-S .com to learn more. Thanks again for listening.

[OUTRO]

[0:39:23] TU: As we conclude this week’s podcast, an important reminder that the content on this show is provided to you for informational purposes only and is not intended to provide, and should not be relied on for investment or any other advice. Information in the podcast and corresponding materials should not be construed as a solicitation or offer to buy or sell any investment or related financial products. We urge listeners to consult with a financial advisor with respect to any investment. 

Furthermore, the information contained in our archive, newsletters, blog post, and podcast is not updated and may not be accurate at the time you listen to it on the podcast. Opinions and analyses expressed herein are solely those of your financial pharmacist unless otherwise noted, and constitute judgments as of the dates publish. Such information may contain forward-looking statements, which are not intended to be guarantees of future events. Actual results could differ materially from those anticipated in the forward-looking statements.

For more information, please visit yourfinancialpharmacist.com/disclaimer. Thank you again for your support of the Your Financial Pharmacist podcast. Have a great rest of your week.

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