YFP 352: Pharmacy Innovators with Kelley Carlstrom, PharmD, BCOP


In another episode of the Pharmacy Innovator series, Dr. Kelley Carlstrom, CEO and founder of KelleyCPharmD, discusses entrepreneurship in oncology pharmacy.

Episode Summary

On this episode, we have another segment of the YFP Podcast’s Pharmacy Innovator series! Hosted by Corrie Sanders, PharmD, this series is tailored for pharmacists venturing into entrepreneurship, featuring stories and strategies for aspiring pharmacy entrepreneurs.  

This week, we delve into the dynamic world of entrepreneurship within oncology pharmacy with Dr. Kelley Carlstrom. Kelley is a board-certified oncology pharmacist and CEO and founder of KelleyCPharmD, which addresses crucial gaps in clinical oncology training. Dr. Carlstrom shares her experiences working in traditional and non-traditional settings, healthcare technology, insights on her transition from employee to entrepreneur, her evolving business model, and opportunities in oncology for pharmacists. Kelley also discusses how to monetize your expertise and the value of communities when starting a business.

About Today’s Guest

Kelley Carlstrom is the CEO and founder of KelleyCPharmD, an education company that fills the considerable gap in clinical oncology training. She is passionate about democratizing oncology pharmacy education and increasing accessibility and inclusion through her unique L.E.A.R.N Oncology Method.

Kelley received her Doctor of Pharmacy from The University of Colorado and completed post-graduate residency training at Beth Israel Deaconess Medical Center and Dana-Farber Cancer Institute in Boston, MA. 

She is a board-certified oncology pharmacist that has worked in a variety of traditional and non-traditional settings including at large academic and small community cancer centers, as a consultant for a large electronic medical record implementation, and in the healthcare technology space helping create digital products for oncology clinicians and patients. 

Kelley is also a prolific content creator, sharing clinical and motivational pearls about oncology. She is part of the LinkedIn Top Voices program, an invitation-only program that recognizes and celebrates the most influential and engaging professionals on LinkedIn.

Key Points from the Episode

  • Entrepreneurship pathway in oncology pharmacy with Dr. Kelley Carlstrom. [0:00]
  • Career transition and business ideas for pharmacists. [2:34]
  • Starting a business in oncology and program design. [6:24]
  • Building a successful oncology pharmacy business model. [12:27]
  • Transitioning from consulting to entrepreneurship with a pharmacist. [18:00]
  • Leveraging clinical skills for business growth. [23:40]
  • LinkedIn usage and its impact on pharmacy businesses. [28:37]
  • Oncology pharmacy roles and opportunities. [36:07]
  • Oncology pharmacy training and business model. [42:27]
  • Entrepreneurship and decision-making with KelleyCPharmD. [49:35]

Episode Highlights

“You know, once you have a problem, it’s great. But then you have to figure out what’s the best way to solve it both for the both for the customer and for you. Like you don’t want to build a business that you don’t want to run.” – Kelley Carlstrom [7:44]

“So I think when the number one thing I would encourage pharmacists to do is to connect with people that are interesting to them, not just you know, other pharmacists.” -Kelley Carlstrom [30:20]

“When I got into entrepreneurship, I realized you need to make decisions very quickly. And if you’re always second guessing yourself, it’s not you’re you’re not going to be successful.” -Kelley Carlstrom [48:11]

“There are no bad decisions in entrepreneurship. It’s just you have to get off of the table and start walking and start doing things. And that’s how you learn.” – Kelley Carlstrom [48:55]

Links Mentioned in Today’s Episode

Episode Transcript

Corrie Sanders  00:00

Hi YFP community, Corrie Sanders here, host of the Pharmacy Innovator segment of the YFP Podcast. Pharmacy Innovators is designed for pharmacists navigating the entrepreneurial journey. In this series we feature stories and strategies that help guide current and aspiring pharmacy entrepreneurs. Today we have Dr. Kelley Carlstrom, known on social media as the oncology pharmacist. Kelley is the CEO and founder of Kelley C PharmD, an education company that fills a considerable gap in Clinical Oncology training. Dr. Carlstrom is a board certified oncology pharmacist that has worked in a variety of traditional and non traditional settings. This includes a large academic medical center, small community cancer centers, and then the healthcare technology and startup space. Kelley is also a prolific content creator and was recently invited to be part of the LinkedIn top voices team, an invitation only program that recognizes and celebrates the most influential and engaging professionals on LinkedIn. Dr. Carlstrom is a returning guest the podcast and was featured in August of 2021 on episode 217. We will link to that episode in the show notes as it provides great detail about Kelley’s background and pharmacy journey. Today we speak to Kelley about the timing for her jump from employee to entrepreneur and dive into her unique business model how her business has evolved over time, and opportunities in oncology for both Kelley and the pharmacy profession as a whole. Kelley share some great lessons surrounding monetization of her expertise as an oncology pharmacist, to include the value of various communities and reflections on decision making both inside and outside of clinical practice. Now that we’ve set the stage, let’s dive into today’s main event. Our incredible guest, Dr. Kelley Carlstrom. Kelly, welcome back to the podcast. It’s great to have you.

Kelley Carlstrom  01:46

Thank you so much. I’m excited to chat again.

Corrie Sanders  01:49

Well, I know that you and Tim recorded in August of 2021. And during that time, you guys did a great job of really diving into your educational background, your pharmacy career path, what we want to really dive into today is that entrepreneurship pathway, and what exactly that looked like for you when that started in your career. And we’ll get into some details about your mindset and growth. So let’s start with really diving in to the consulting portion of your career. Before that you were in a large academic medical center, you were in an outpatient oncology clinic, and then you transitioned into consulting. So let’s talk about that consulting. How did you find that job? What important mindset shifts happened during that job? And how did that ultimately set you up for success with where you are now?

Kelley Carlstrom  02:34

Yeah, I love talking about this transition, because it was completely unexpected. In my career, I thought that I would be in a clinical practice role my entire career, you know, I spent a decade training in school and in residency to get that type of role I was in, and then all of a sudden, I was I was entertaining, moving out of that role. And I really had a lot of doubts and a lot of conversations with myself during that time about whether I really wanted to do that. And what it came down to was me kind of thinking through what’s the worst that could happen. You know, it sounded like a really interesting opportunity, this consulting. And being in clinical practice was kind of the safe bet. Like I knew I would always have a job that would be very, very comfortable. And consulting was a complete black box. I knew nothing about it. I didn’t really know what they were hiring me to do, which was a Cerner implementation, I had always worked with Epic in the hospitals I worked at. So it was very scary. And I just decided to jump in and see what doors it opened. And it opened a lot of doors both. From a job perspective, and like networking perspective, but also a lot of doors kind of, for me personally, kind of my mindset, how I thought about how I thought about where my career would be, because when I first started consulting, you know, they were paying me very well. And I didn’t, I had never seen a pharmacist in that type of role where I was there, essentially, for the knowledge I had. I wasn’t doing any of the building in the EMR. They had a whole team of analysts that were building, they were hiring me as that clinician, that liaison between their clinical end users, their doctors, nurses, pharmacists, and their Cerner builders, they needed somebody in between to kind of talk both languages. And that was really the first time I’d heard about that role. And that that led me to see like, man, there’s a lot of skills pharmacists have that we don’t talk about, we don’t recognize, we don’t market. And that’s that’s what really opened my eyes to thinking, oh, there’s a lot more out here that I could, that I could dive into. And so that’s how my business ideas kind of got started. I started having a whole bunch of ideas about how how else I could solve problems besides this kind of one specific problem I was solving during my consulting contract. And over time, I just started to iterate on that and lean into it. And it’s been a very interesting journey.

Corrie Sanders  05:06

Yeah, it’s great to hear you say that. Pharmacists aren’t very, don’t realize maybe some of the clinical or some of the skills that we had outside of our clinical training and our knowledge. And it really takes seeing the profession through a different lens to maybe bring that into fruition, and shine a light on some of the skills that we have that have nothing to do with clinical practice. But really what role we play in a team based care model, whether that’s from, you know, an electronic EMR perspective, or whether that’s from a direct patient care perspective. So I love that you highlighted that.

And then Kelley, let’s talk about how the company that you have now started to build off of that consulting practice. So you said you started getting some ideas for your company. What did that look like? Did you have people coming to you with specific questions? Were you getting questions from the company itself about oncology? How did the idea for your business really set a seed during that time?

Kelley Carlstrom  06:04

I was getting a lot of questions on LinkedIn for years where I’ve been active for years, but I honestly wasn’t paying that close attention, which is funny now that I look at it in hindsight. You know, you don’t pay attention until you start paying attention, right? And then the light bulb goes off. And you’re like, Man, why didn’t I think about this years ago? But I had a lot of ideas about about starting a business. You know, it was I had stumbled into a couple podcasts, a couple heard of people heard a couple of people talking about entrepreneurship. And I’m like, Okay, that sounds interesting. But I didn’t really there. This was kind of the beginning of the, of the pharmacy entrepreneur, kind of wave, if you will. And so there wasn’t a lot of people talking about it. So I had a couple ideas that were that were ruminating in my brain. But just all of a sudden, one day, I was answering a LinkedIn message. And everybody asked me the same question on LinkedIn, which was, hey, I’m new to oncology. You talk a lot about oncology on LinkedIn, can you point me to somewhere where I can learn it? And I was like, and I always I got this question so much, I had a copy, paste kind of ready to go of like, five resources that I send to everybody. And just one day, and I’m like, I’ve been answering the same question for a long time. Obviously, there’s a gap here, these people are not residency trained, they’re not going to go back to do residency. They’re working in cancer centers, taking care of cancer patients. And they should be, you know, they want to be better. And they should be supported in this. And I’m like, Alright, I’ve got the training, got the knowledge, how could I help them do this? And that that kind of started started the flow of of a million ideas. You know, once you have a problem, it’s great. But then you have to figure out what’s the best way to solve it both for the both for the customer and for you. Like you don’t want to build a business that you don’t want to run. Right? So I spent a lot of time at the beginning trying to figure out how the heck am I going to do this? Because oncology is giant.It’s not like where you can like set it and forget it, I’ll record a couple of videos and sell that and people will learn oncology. No, we get new drugs approved practically every week. It’s a it’s an ongoing thing. So it took a lot of design upfront.

Corrie Sanders  08:19

And let’s talk about that design. So when you touched base with Tim, it was almost three years ago now. And you were just about to launch the ELO program, which is enjoy learning oncology. So I know that that was going to be your first program within your business. How has that developed? What did that look like when you first put that out? And then ultimately, where are you today with the services and the products that you offer?

Kelley Carlstrom  08:46

Yeah, when I talked to him, I can’t believe it’s been three years – I feel I feel like I’m my mother when I say where does the time go? It goes by so fast. But I remember when I talked with Tim, I was at I was I had just finished my pilot version of my program. So when I had sold the pilot, I had reached out to the the people on my email list that I had expressed interest and I said, Hey, I’m gonna build this thing. It’s not built yet. I’m gonna build this plane as we’re flying it. And I had eight pharmacists that raised their hand that said, Yep, well, we’ll buy into this program, even though you have nothing built Kelley. I literally was building it as they were going through the content. And I took their feedback. And I took the lessons learned from that and kind of made changes and made iterations to it. And that’s kind of when I talked to Tim was when the the first official iteration was was rolling out. And it’s pretty much been the same from a structure perspective since then. So I’m going into the fourth year of that program. And it’s been when I think about the structure, you know, for pharmacists that are thinking about starting something, I really spend time take the time to spend time to really think about how you’re going to format the services that you offer. And one, you obviously want to think about it from the client perspective, like, how is the is the service that you’re offering, or the product you’re offering going to best suit the customer? But also, from your perspective. How are you going to design it? So, one, it doesn’t take up all of your day, because as a business owner, you actually have to run the business, which is, sounds like logical, right? But at the beginning, you don’t really think about how many kind of back end, if you will, things there are, you know, not just kind of bookkeeping, like the standard things. But also, marketing takes up a big chunk of my time and relationship building and just client support, customer success, things like that, like they, that takes a lot of time. So when I was building the program, I really thought about one, one challenge I have is oncology is rapidly changing. So I had to figure out how am I going to keep up with this in terms of content? And then two is, am I who’s going to do it? Is it me, or am I going to get other people to do it. And so I settled on a model where I hire other expert pharmacists to support the lesson content. So at any given time, I have 24 expert oncology pharmacists that are in my program, because I have 24 lessons. And they’re the ones that are reviewing the content, kind of making sure it’s updated. They’re the ones that are supporting my clients with clinical questions. And that takes that pressure off of me. But it also frees me up to do the operation side behind it, you know, I need to find those experts, I need to get them the content to review, I need to review their content, because the program is through my lens, it’s my kind of IP. And so just because an expert says we should include something doesn’t mean I necessarily include it, it’s just, you know, I know my customers very well I know what stage they’re at. And so I everything has to kind of filter through what the what the lenses of my client and my particular program. So when you’re designing your your business and your offers, I think it’s really important to think about all those different steps and not get bogged down in the really fun kind of sexy things at the beginning, which is like, Oh, I’m gonna, I’m gonna offer something for sale, it’s like, well, you have to, you have to really think thoughtfully about it and not not kind of box yourself in.

Corrie Sanders  12:27

And I want to highlight a couple of things that you said, especially at the beginning there about one, you had a very small cohort to start. You at eight pharmacists. And you were learning as you said, you were building the plane while you’re flying it, I think that that is instrumental to, it does not have to be a perfect business model. And it’s not going to be a perfect business model. And it is going to evolve over the course of time. So just getting started and realizing that yes, there’s going to be so many modifications and iterations of different things along the way. But all you really need is that small cohort or client base to launch yourself and to figure out what you need and the feedback and the evolution of a business. So I think that that’s really important to hold on is that it is going to not be perfect from the start. And you’re not going to have 100% market share or analysis from the second that you started your own company that will evolve over time. So let’s explain that that business model a little more just because I want listeners to really understand how valuable the business model that you’ve built is. And I think you’ve done such a great job. I mean, honestly, you are one of the pharmacy pioneers and really monetizing your clinical expertise. So you have these programs, and they’re sold directly to pharmacists that are practicing oncology. And how do they buy into that? Are they buying into each lesson individually? Are they buying into packages? Have you tiered them over time? Has that changed over time? What is ultimately the product that the consumer is buying?

Kelley Carlstrom  13:56

Yeah, great question. I have a essentially, I have a signature program, and I have a couple tiers to it. But I have one kind of main tier, one main offer that I want to sell. And the reason I want to sell it, it’s called my ELO Collaborative. The reason I want to sell it is because I know pharmacists get the best benefit from that particular program. When I was for and that’s that’s the one I’ve been building since my since my beta, my pilot project. And when I started selling it, I got people that would reach out to me and say, Hey, I don’t I don’t want this big program. I just want to do the content. And I’ll go through it on my own. And so I do have like a DIY path where people can access the program content, but they can’t access the experts in the program where which is where you can ask questions and get support and kind of hear, hear the experts talk through those real world nuances which are so important in oncology. And so that came about because people were asking the market was literally he asking me to sell them something. So that’s great when that happens, but I think you really do also need to know, how do you get your customers the best outcome, because at the end of the day, if they’re buying into your program or service, and they’re not getting an outcome, they’re not going to talk about you, you’re not going to have that word of mouth, which you do need and is beneficial in any type of business. So I think really, really honing in on on what that offer is. Because if you have a lot of offers, it’s hard to focus on one particular one. So I do have tiers to my main offer. And then over time, I’ve, I’ve considered other kind of smaller offers that I’m always kind of experimenting with, which I think is a really important part of entrepreneurship is experimentation, which I didn’t really understand. At the beginning, I wish I had done more of it initially. It’s easy to get kind of stuck in, like, Oh, this is what so and so guru says, or this is what some other entrepreneur’s doing, I’m going to I’m going to do it exactly for my business. But that’s our businesses, everybody, every business is different, particularly healthcare, clinician based businesses, I have found are very different, like marketing tactics don’t work the same as they do for, you know, other types of businesses. So I think experimentation is really important. But so I’ve got that name program, I’ve got tiers to that program, I also have some individual courses that I’m now starting to sell, I’m actually rolling those out now. And I also do, I also offer like one-to-one mentorship matching. So pharmacists that want to work one-to-one with an experienced oncology pharmacist, kind of like a preceptor and a residency where you can talk with them about maybe a QI project, or maybe you want to change roles, and you need to create a case presentation to present at an interview and you want some help with that. I also do some matching with things like that, but at the core of my business is this ELO collaborative program. That’s what I’m known for. And I help I help pharmacists that are working in oncology today, develop their baseline knowledge, and that’s a very clear kind of avatar or, or target client as well, you know. When I started, I was pretty broad. And I included people that were interested in oncology. But that is challenging, because if you’re not working in oncology today, and you’re trying to learn this really complex field, it’s much harder because you’re not applying it at work. So I would encourage listeners also to think, who is your best fit client, and it feels counterintuitive to narrow and to niche down. But it’s actually the best thing for a small business is be super, super clear. Because when people come across my website, when they come across my LinkedIn, when they meet me at a conference, it’s it’s very clear who I helped. And when it’s clear, that means other people can refer me very easily.

Corrie Sanders  18:00

And that is such an important point. I also love that you talk about experimenting a little bit. And not only using and leveraging experimenting to get to that target audience. But there’s no wrong and experimenting as an entrepreneur, trying to figure out who your ultimate end user is how that changes over time. And then it sounds like you’re doing a great job of also getting feedback from your clients to make sure that you’re providing the services that they want, you’re providing the services that they paid for. And that ultimately, you know, what they’re purchasing is, what they’re getting, and how you can help fill some more gaps and some more needs based off of those responses to I think that’s really great. So Kelly, I want to step back a little bit further. So we talked about the nuances of your business, and the tears and how that’s evolved over time. Let’s talk about the transition from that consulting role to ultimately stepping out and having your own business. Was there something that was very black and white, where the contract ended? And then you decided, Oh, this is the perfect time that I’ll do that. Were you kind of you know, one foot in each camp where you were doing both of them simultaneously, and then you eventually made the jump? What did that transition ultimately look like for you?

Kelley Carlstrom  19:12

Yeah, I straddled a lot for a long time. And I think I think most pharmacists could probably appreciate the fact that I was very risk averse. When I was in clinical practice. I think a lot of pharmacists are it’s probably a bias for who they let into pharmacy school or at least did when I applied you know, it’s just a natural tendency to be like, this is risky, I don’t want to do it. But when I jumped into that consulting role that kind of gave me that initial like zing if you will, of what it felt like to take a risk and it didn’t, it wasn’t terrible. Like alright, I survived this risk and I got a lot of benefit from it. So that that led me to think okay, what’s the next next risk I should take? Now with that said, I still I was very cautious at the beginning because I had so many ideas. I knew zero about business. Like in my pharmacy program, we had that classic, you know, business course, which was really an independent pharmacy course. So I didn’t take it because I wasn’t interested in it. So I knew nothing about business. And I was really nervous at the beginning, like, I don’t know anything about running this business. So I didn’t want to invest a lot of money into it, I was willing to invest my time, kind of my sweat equity, if you will. And that’s what I did. I had like, all the free tools, my email tool was free. I did pay, I did invest for some business coaching upfront, but for the most part, I tried to spend as little as possible until I validated the idea and people were paying me money. And then when that when I got that validation, and I started investing more, I realized, okay, if I can continue my day job and have the revenue, the income from that supporting my life, and anything extra that I make from my business is you know, is I don’t need to pay myself, I can reinvest it in the business. So that first pilot that I ran, I didn’t, I made zero money, I lost money on it, actually. But that didn’t matter to me, because I was getting a lot of feedback. And I was like validating the idea. And so I kept working I was I did consulting for almost three years. So during the pandemic, I actually had the opportunity to take a role in a in a startup. So a healthcare tech startup that was building oncology software tools for clinicians and for patients. And so what that allowed me to do was continue to straddle those things, I was building my business while I was still making a full time salary. And I did that for about a year and a half, and then transitioned into part time. So I actually got recruited out of that role. And this is a good little side caveat about LinkedIn. I always talk about how great LinkedIn is. And I will continue forever talking about it because pharmacists do not use it enough, we need to use it more. But I got recruited. And I was not looking for a job. But somebody reached out to me and said, Hey, I see you posting all this stuff, because I was posting a lot of oncology content for my marketing purposes. And he said, I want you at my company, what kind of job do you want? Essentially, essentially built me a job. And I said, well, I’m building this business, I don’t want to work full time. And he said, fine. So I got a, I got a part-time job in in a digital health company, and did that for about a year and then actually got laid off from that. So it was a lot of tech layoffs at that time, which was just about a year ago. And so that’s how I came to work full-time in my business, which honestly was a great thing. Funnily enough, when I found it funny enough, when, when I got laid off, I called a couple of people that day. And, two of them said immediately, congratulations. I said, I’m not sure you’re supposed to say that when somebody gets laid off. But they knew I was building this business and they were like, you’re ready to just like try it out and see how it goes full time. So I have now been full time in my business for about a year. So you know, suffice to say this, the summary of that is that I didn’t I didn’t want to go full-time right away. Because one I didn’t know if it could support me from a revenue perspective, I wanted to be able to invest a lot of my, my revenue back in the business, and to have it grow. And so I did, I straddled two, two roles for gosh, three and a half years or so before I went full time.

Corrie Sanders  23:40

But I think it’s important to recognize that that’s maybe the best path for most pharmacists that are risk averse. I think there’s a lot of validity to you know, jumping off a cliff and investing in yourself and sinking or swimming to see if you survive. But ultimately, that can have a lot of dark ends if you haven’t really pivoted to a model, if you haven’t established proof of concept, if you don’t have the confidence in yourself yet that you’re going to be able to run whatever business it is. So I love that you straddled both. To be honest, it sounds like you really built up something that was manageable and workable and scalable during that time, while you were you know, had one foot in each camp. And then eventually, when you were congratulated for getting laid off from your job. You already had that experience. And you already had that model and you already had that confidence to move forward with your business. So I love that. And I think that that’s a great growth trajectory and maybe a more realistic growth trajectory for some of our more risk averse pharmacists. So Kelley, what resources outside of LinkedIn and we’ll get into LinkedIn in a little bit because I want to give you some time to talk about this platform that you love so much. But outside of LinkedIn, what resources did you use? Was there any tapping into a small business community in your area? Did you have any coaches? Did you really just boot strap this thing independently all by yourself, or were there some outside community entities that helped you better leverage your clinical skill set and set up a business model?

Kelley Carlstrom  25:10

Well, nothing is ever done by yourself. There’s always a huge team, whether they work for you or not, but there’s always people that you lean on. And so my initial resource was the Medi-preneurs Conference, which I went to back in 20, I think it was early 2019. And that’s where I kind of brought like a bunch of ideas I had, and the education business is what kind of, you know, took root, if you will, in some of the conversations that we had, and that that’s what I ran with after that. But I have a software idea, actually, when I first start when I thought that was going to be what I what I went with at the beginning. So that’s a great tool I did, I did use some of the Score, resources. So everybody probably has a Score chapter near them. This is I forget exactly what it stands for. But it’s essentially retired executives that are that help the small business community and it’s a free service in your local community. I also did work with a couple different business coaches. And you know, that’s a whole conversation in and of itself, too. I’ve worked with many different coaches over over the past couple years. But I did work with a couple in the beginning that kind of helped me get some traction helped me understand the basics. So you know, I knew nothing about running a business. So business coaches, at least got me a little bit on the right fit about the right foot about finding like product market fit and who my clients would be and how I would need to talk about it. I also listened to a ton of podcasts. So when I was traveling for consulting, I was I was on a plane, like a lot. Listen to tons and tons of podcasts. And honestly, most of them were way over my head. I remember listening and them talking about acronyms or saying words that I had no idea what they meant. And I just kept listening and kind of absorbing just kind of throughout osmosis. Honestly, like I wasn’t taking notes or anything, I was just listening and seeing what little nuggets I could catch on to what strings I could pull a little bit and learn a little bit more. I didn’t do a lot of reading of business books at that time. But that’s something I use now I listen to a lot of audiobooks or read business books, I have a long list and in my queue of anytime somebody recommends a book, I drop it in my queue whether or not I can get to it right away

Corrie Sanders  27:28

I do the exact same!

Kelley Carlstrom  27:30

You can only read so many at a time. But and honestly something that I think we don’t value enough in pharmacy or not, I guess not that we don’t value enough, but we don’t know enough about it our communities. So how can you find a group of like minded people that are working towards a similar goal, so you all can learn from each other. I’ve been in multiple different communities. And I would encourage pharmacists to look outside of pharmacy communities as well. Because pharmacy, although pharmacy entrepreneurs and pharmacy, pharmacist run businesses alike, depending on your business, if you’re selling, you know, like a service to anybody. But if you’re marketing to healthcare clinicians, I think it’s really easy to get in a silo and forget about some of the general business practices. And I’ve learned so much from just a communities of regular entrepreneurs, you know, often I’m the only pharmacist in those groups. Sometimes there’s other healthcare clinicians, but usually, most of them are not in healthcare. And I’ve learned a lot from them.

Corrie Sanders  28:37

And I think that that’s an important differentiation, too. So you’re still learning a lot, but your end user is a pharmacist. So you can ultimately relate because you guys are seeing practice through the same lens, you’re seeing your service and your products through the same lens. But I think that’s even more important if you’re selling to non-pharmacists, is embedding yourselves in these communities and learning how to speak business to people that aren’t pharmacists or just how to speak business in general, right, like, we, one, don’t sell ourselves appropriately, normally, for what we can do as pharmacists. But really having to see your business outside of that pharmacy lens is something that I think you’re alluding to, and then I certainly found very helpful is having that communication line and having that vernacular to be relatable to someone that doesn’t know anything about your profession for the most part. So Kelley, let’s talk about the LinkedIn community. Because you’ve mentioned that a couple times throughout our conversation already, I want to give you a chance to really explain how LinkedIn has shaped and changed the trajectory of your business and your personal development. And then let’s talk a little bit to about the elite community that you’re a part of in LinkedIn and how you got invited into that.

Kelley Carlstrom  29:45

Sure, yeah, LinkedIn is, I think people underestimate it because they don’t know what it’s about. You know, I remember when I first joined, which was back in 2014, early 2014. And I remember looking at the feed and thinking like, oh, okay, this is sort of like the Facebook feed. But I didn’t see anything particularly interesting. So I’m like, this is kind of boring. Why am I here? And the reason I didn’t see anything interesting is because I didn’t have a network that I was connected with. So LinkedIn didn’t know what information to share with me. So I think when the number one thing I would encourage pharmacists to do is to connect with people that are interesting to them, not just you know, other pharmacists, but sure, other pharmacists. But also people that are, you know, if you’re interested in the technology space, you know, connect with technology leaders connect with if you’re in managed care to connect with people, you know, that are in that space that talk about problems and solutions in that space, because that means your feed is going to be interesting to you. So once I’ve been building up my, my network, they’re on LinkedIn for many years, I started to get much more engaged, because I saw interesting things, I connected with interesting people. And again, that’s where I got recruited into that consulting role, actually, the consulting role in the digital health role. So I’ve always, I’ve always known that that’s where people find me. But the key is, you have to be active. And what I mean by active is, you have to log in pretty regularly. I always chuckle when I send people a message, and I get a response, like three months later. And they say, sorry, I don’t really log in that often. And I’m like, okay, that’s, that’s fine, if you would, if you don’t want to do that, but you’re not going to be able to use LinkedIn, for the way that it’s been intended to be used, which is to have you be seen, and for you to see others and you have to log in, and you have to engage pharmacists are not engagers. We, we are lurkers by default, and by lurkers. I mean, you read the content, but you don’t click the Like button, you don’t message people, you don’t write comments, just lurk on other people’s posts. And I know this to be true, because I go to conferences, and people say, Kelley, I love your content! And I have no idea who they are. Because they never put a comment, they never send me a message, they just lurk on my information, which is fine. I mean, it’s free content I’m putting out there, but you’re I just had a post this week or last week about it where you know, those that those that speak up, stand up, like they’re the ones that if you’re saying if you’re putting yourself out there, and you’re interacting, and you’re commenting that you’re gonna get more kind of recognition, more help, like people are much more likely to respond to a message and answer a question you have when you’re when you’ve already engaged with your content previously. So I think those are the those are the big things like login regularly and really engage, even if it puts you out of your comfort zone, which it will in the beginning. But but push yourself, push yourself, you know, you don’t have to write this huge diatribe. Just write you know, think about one sentence comment on somebody’s post that’s insightful or something from your experience that could help not only the person that posted it, but also somebody else that comes across that post, you know, hey, think about this perspective, or this is what I have seen in practice when I’ve seen this happen that that goes a long way on LinkedIn. So that’s how I’ve used it, I use it today. I do I post a lot of content. So I post Monday through Friday. For our aspiring pharmacy entrepreneurs, I would not recommend starting there. It is a lot. I worked my way up to that. I first started posting infrequently, then I was posting once a week, then twice a week, then three days a week. And then when I went full time last year, I started posting five days a week, but content creation is is a whole is a whole thing. It’s a whole beast. It takes a lot. It takes a lot of time and effort to do it. So don’t don’t start there. But that’s how I that’s how I present on LinkedIn. I also do a lot of outreach. I connect with a lot of pharmacists, both individual pharmacists working in oncology and not, I connect with other healthcare leaders. And I use it to help not only kind of pharmacists find my program, because that’s a marketing effort that I’m putting in. I want pharmacists working in oncology that are new to oncology to see my content and recognize that I can help them learn this complex specialty. But I’m also using it to spread the word about oncology pharmacists. You know, I get a lot of people that comment on my posts to say, Oh, I didn’t realize oncology pharmacists could do that. And that that’s kind of a much more broad profession expansion when when people outside of our profession start recognizing what we can do. So I enjoy having that impact as well and that comes with when you have the ability to reach more people. So that’s how I use LinkedIn kind of on the regular and then you mentioned the group I’m a part of, which is called LinkedIn Top Voices. And this is an invite program, an invite only program that LinkedIn extends to people that are that produce a lot of content that is helping users of LinkedIn. And so I was invited into this program in January of this year, which is super exciting. It’s pretty it’s it is like, I think less than .5% of LinkedIn users are in this program. And what I have learned, from I’ve actually learned a lot about LinkedIn from being in this program just a few months. And what I’ve learned is that they it’s different than other social media platforms, they want their users of the LinkedIn platform to get better. They’re invested in helping professionals get better at their jobs, learn and develop themselves as they want people on the platform that are sharing content, that will help the users do that. So that’s how I got invited because I share a lot of content that helps oncology pharmacists get better at their jobs and develop themselves.

Corrie Sanders  36:07

And it’s great to certainly be rewarded for putting so much time into the platform and effort and energy over the past 10 years. And again, that’s something that was not recognized overnight, you gradually worked your way up from just sporadically posting to a couple times a week to every day, Monday through Friday. So I think that’s something too, that maybe entrepreneurs will lean into LinkedIn very, very hard at the beginning of their journeys, or maybe there’s a maybe they actually don’t lean into it at all. But really realizing what you can do with that platform. If you use it to the maximum extent if you’re cultivating a feed that provides you a voice and provides you information that’s relevant to your business, or relevant to your specialty area. There’s certainly a learning curve with LinkedIn. And there’s certainly a way that you can make the platform much more valuable to you than I think the average pharmacist realizes. So that’s great to hear that you’re being rewarded for the time and the effort that you put into the platform too. So Kelley, let’s talk a little bit now about what oncology is going to look like in the future. You are in the depths of oncology, you are the oncology pharmacist, as you’re known on LinkedIn. So what do you see for oncology in the future? And what do you see the roles for pharmacy specifically in oncology, and the next couple of years? So specifically for this question, I’m thinking of pharmacists that may or may not know if they want to dabble in oncology, or maybe they were voluntold to now be a part of an oncology program. Like where do you think the trajectory of oncology and pharmacy and oncology is going?

Kelley Carlstrom  37:43

I like voluntold. I have a lot of clients that kind of fell into oncology. I actually didn’t like oncology at school. It was not where I expected to be. And I didn’t get into it until my grandmother developed leukemia when I was a P4 student on rotation. So there’s kind of two components of this question. I guess there’s like the, the what types of jobs will there be, and like the tactical pieces, and then the outlook of, you know, where’s oncology pharmacy going? So the outlook is, is that it’s growing? It, I mean, it’s really the best specialty if we think about it. Yes, I’m biased, but it’s totally the best specialty for many reasons. Because we have the most drugs approved, we have the most clinical trials, we have arguably the most expensive drugs. And that means that and the most complex drugs, which all means that the pharmacist has a really important role in helping manage costs and toxicities from all these drugs that are hitting the market. So there’s definitely going to be lots of drugs, lots of opportunities, lots of jobs in oncology. And the types of jobs that there are and will be, are pretty vast. I don’t think people recognize how many different types of opportunities there are. So certainly, there are many positions in patient care. And this is where a lot of the jobs are right now. And that is because we are having similar burnout issues in oncology pharmacy as the rest of the profession is having lots of our experienced staff are leaving clinical practice, which is a bummer. Honestly. I think it’s great for them, because everybody’s entitled to you know, do jobs that,  do work that fulfills them, but it’s also leaving a big gap in patient care. And even if we can fill that gap with bodies, which we do, and they are all like centers are almost always recruiting and hiring for oncology positions. What what the missing piece is that we’re losing people with experience. So when somebody with 15 plus years walks out the door and they hire somebody with a couple of years, even if they’re residency trained, that’s a big gap in knowledge and experience that’s leaving. So I think that’s that’s a challenge we’re all facing and in all the oncology conferences we’re talking about it ad nauseam, because we haven’t figured out how to stem this kind of bleeding, if you will. So there’s lots of opportunity in patient care both in community cancers, in academic centers, inpatient, outpatient, individual private practices, even though there’s not a ton of those around anymore, there still are plenty. There are also patient care roles or specialty pharmacies. So this is particularly good for pharmacists in the retail community setting that want to do something a little bit different. Specialty Pharmacy is an excellent transition. Actually just heard about an opportunity in California where they, they ideally want somebody with a retail background, who also has an interest in oncology. They’re willing to do training in oncology, because they have legal requirements where they need a pick to dispense oral drugs and this particular legal situation, but they’re dispensing oncology drugs. So they want that retail background, but you need some, you know, they’re, they’re dealing with these complex drugs. So there’s a lot of opportunities there, we’ve got opportunities in managed care and the payer space. So think about every time you send a prescription, and it needs a prior authorization, those people on the other end at the insurance company that are dealing with those prior authorizations, they often have very little oncology training, which is not fun for getting approved complex oncology drugs, because we’re talking to these people that don’t know anything about oncology. And they’re the ones that are saying yes or no. So those people need oncology training. And there’s, there’s lots almost every oncology drug I feel like needs a prior auth these days. So a lot, there’s a lot of opportunities in managed care. There are certainly jobs in pharma. As with every specialty. There are jobs in tech, like I said, I worked in on the tech side of oncology for many years. And there’s there’s becoming more and more kind of non-traditional roles, I do get a lot of people that reach out asking about remote oncology jobs. There is not a ton, but there are some, there are some at companies like McKesson, for example, where they do still have patient interaction, but they also they also get to, you know, have the flexibility that comes from from being in a remote in a remote position. So lots of opportunity, lots of different types of roles. Again, this is why oncology is the best specialty. Yeah,

Corrie Sanders  42:27

I mean, I think you nailed the, or you hit the nail on the head with the funds are there. Unfortunately, cancer diagnosis is increasing. So the diagnostic component is there. And it’s really just going to be a never ending game, it seems of filling positions for a growing specialty area. So like, as you said, I think there’s a ton of opportunity across various different continuums in the care spectrum, for for people to jump into oncology, even if they don’t necessarily have the experience. And I also love that you said that you didn’t like oncology in school, I’m sure a lot of people will relate to the fact that oncology is a beast of a module in school. And it’s very, very intimidating. So comforting to know that there’s people like you that are creating content and creating different products that people can buy to bridge that gap between what was taught in school and what’s needed in clinical practice. I think that’s such a beautiful business model. So looking at your business model, specifically, what’s in the future for you? It seems like right now you’re doing a lot of direct to consumer products and advertising. Is there any component of a business to business model moving forward? What do you think the evolution of your business is looking like over the next couple years?

Kelley Carlstrom  43:35

Yes, I would love to, to continue to work with institutions. So I have started working with some institutions that enroll their staff in my program. So that’s definitely a focus as well. And that’s because, you know, they’re hiring people without experience, but they also need them to do the job. And what I have found from all centers, I talked to this, they have a very good onboarding, technical process. You know, when somebody’s newly hired, they show you the EMR, they tell you the workflow, this is how, you know, this is how we do this thing here. Nobody gives clinical training. They kind of expect you to learn that on the job or on your own, which I’ll tell you doesn’t work. There’s there’s not enough hours in the day to do it at work. You get kind of the bare mitts sure you’ll get comfortable with some of the drugs, but you won’t understand breast cancer. You won’t understand, well, why is the doctor blowing through treatment parameters for this drug, but not this drug? Those are things you have to learn from a clinical perspective, from a disease perspective. And so institutions are recognizing that they need to support their staff better. And I’ll tell you the main reason is because turnover is expensive to them. You know, I don’t think we realize as pharmacists how much money it costs an institution when you leave. Not only do they have to pull another FTE to cover that that role that you’re leaving, which leaves a gap open somewhere else that and they have to do that for however long the hiring processes and right now the hiring process is long because everybody’s hiring oncology pharmacists and they can’t find people. But then they have to onboard that person. So it takes months for somebody to get up to speed. So it is a it’s like tens of thousands of dollars for people to, to for to recruit. So it is a huge cost savings to retain employees. That means keeping everybody happy. And and also potentially promoting from within. So I have centers that have pulled retail pharmacists, they have pulled ambulatory care pharmacists, which is a pretty good kind of matchup to oncology because they understand the am care space. And there’s actually a lot of internal medicine issues in primary care as well. And then, you know, they have to learn the oncology piece. So I think there’s a lot of financial benefit for institutions to train up their staff. So I look forward to working with with more of those. I’m always going to work with individual pharmacists, because that is honestly what fills my cup. Like there’s nothing, there’s no greater feeling than when a pharmacist reaches out to me and says, I passed the BCAP exam. Or I finally had a conversation with my doctor and didn’t feel like an idiot. Or I made a recommendation about this chemotherapy dosing and the doctor accepted it. Like, ah, those feelings just made me feel so good, because that’s what it’s all about at the end of the day. It’s not only that pharmacist’s gets that, that when and feels like they’re doing good work. But that patient is getting better care because their pharmacist feels more confident and is better educated, and I can’t ask for anything better than that.

Corrie Sanders  46:43

I hope that you can see the ripple effect that you’re creating by training these pharmacists. I mean, it’s I love that the pharmacist gratification fills your cup. But I really hope that you can see not only are you changing so many pharmacist’s lives with the business that you’ve created, but ultimately, the end user and the patient, you’re just improving care for so many more people than you could ever do alone. I love it. I love your business model. I think that it honestly could be applicable to some other specialty areas. For pharmacists that may not be an oncology, there’s certainly a way to leverage monetizing your clinical expertise in different ways and providing that to different pharmacists or other health care providers. I just think what you’ve done and what you’ve built is just something to be very proud of. So Kelley, I will end today with any advice that you would give to any budding pharmacy entrepreneurs, any lessons that you’ve learned along the way or anything that sticks out in your head that you’d like to convey to the listeners.

Kelley Carlstrom  47:39

Yeah, something that I consistently remind myself to do, which is take action. It really makes a bigger difference than then you think it will make. And I remember when I was in clinical practice, I had mentioned that I was risk averse. And for me how that played out was that I would research things to the Nth degree, you know. Whether it was a purchase I was making, whether it was a job decision, it took me months to take a consulting role, because I just kept making pro/con lists. And when I got into entrepreneurship, I realized like that that doesn’t fly, when you’re running a business, it just the time that you need to make decisions is very quick. And if you’re always second guessing yourself, it’s not you’re you’re not going to be successful. So what I would encourage people to do is have that experimenters mindset, which is I’m going to make a decision, I’m going to take some action on whatever this thing is I’m going to pull the trigger on trying out this piece of content or talking to this particular client or trying this new software tool, and then reevaluate it, like nothing is set in stone. So you can think about it a month later, six months later, and decide did that experiment work? Did that decision I made lead to anything to those clients, I was potential clients I was talking to actually buy for me? If a lot of them did great. That was a positive experiment. If they didn’t, no. That means, okay, I need to pivot and change course, it doesn’t mean it was a bad decision. There are no bad decisions in entrepreneurship. It’s just you have to get off of the table and start walking and start doing things. And that’s how you learn. I can’t tell you how many how many times I’ve done something where I’m like, Well, that was unexpected. And if it if it just took me, you know, if it took me months to make that decision, it would have taken me months to figure out that thing didn’t work or that thing didn’t work, you know, you got to make faster decisions in this world.

Corrie Sanders  49:33

And I really enjoy the experimenters mindset. I think that’s a great summary and a great way to put it and also just how you’re alluding to how we make decisions in clinical practice and how we might research decisions and how we might look into those things to the Nth degree. And maybe that shouldn’t necessarily carry over to your business mindset and how you’re running your business and entrepreneurship. Those are two very different, maybe the same skill set, but two very different applications with how you’re going to think about approaching those decision making processes and the time that you put into them. So I love that. I think that was wonderfully said. Well, Kelley, for the listeners that want to find you, they can obviously find you on LinkedIn. But is there any other way that people can find you, your website and I would love for you to also spell out your name to make sure that people get the spelling correctly. We’ll link to it in the show notes. But where else can our viewers and our listeners find you?

Kelley Carlstrom  50:26

Yeah, definitely LinkedIn. Send me a message there, please. And my website is KelleyCPharmD. So that’s Kelly, K-e-l-l-e-y C PharmD. C for my last name. Yes, my mom spelled my name that way. And I always have to spell it.

Corrie Sanders  50:44

Well, Kelley, thank you for your time. This was a wonderful conversation. I think there were a lot of great nuggets built into this conversation, a lot of great learning points that our listeners can take. So thank you again for your time. This was wonderful and we look forward to keeping pace with you and watching you as your business continues to develop.

Kelley Carlstrom  51:01

Thanks so much, I appreciate it.

[DISCLAIMER]

Tim Ulbrich  51:03

As we conclude this week’s podcast and important reminder that the content on this show is provided to you for informational purposes only and is not intended to provide and should not be relied on for investment or any other advice. Information in the podcast and corresponding materials should not be construed as a solicitation or offer to buy or sell any investment or related financial products. We urge listeners to consult with a financial advisor with respect to any investment. Furthermore, the information contained in our archived newsletters, blog posts and podcasts is not updated and may not be accurate at the time you listen to it on the podcast. Opinions and analyses expressed herein are solely those of Your Financial Pharmacist unless otherwise noted, and constitute judgments as of the dates published. Such information may contain forward looking statements that are not intended to be guarantees of future events. Actual results could differ materially from those anticipated in the forward looking statements. For more information, please visit yourfinancialpharmacist.com/disclaimer. Thank you again for your support of the Your Financial Pharmacist podcast. Have a great rest of your week.

[END]

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YFP 350: Monetizing Your Clinical Expertise with Dr. Gauthier (YFP Classic)


Tim Gauthier, PharmD, creator of two learning platforms shares advice for pharmacists seeking to monetize their clinical expertise. Episode sponsored by APhA.

Episode Summary

This week on the YFP Podcast, YFP Co-Founder & CEO, Tim Ulbrich, PharmD, welcomes antimicrobial stewardship pharmacist and fellow pharmacy entrepreneur, Tim Gauthier. Tim is the creator of IDStewarship.com and LearnAntibiotics.com. During the show, Tim and Tim discuss the genesis for creating these two learning platforms, how Tim has monetized his clinical experience to create passive streams of income, and how he manages to stay consistent in entrepreneurship while balancing a full-time pharmacy career and fulfilling personal life.

Listeners will hear about Tim’s pathway to pharmacy, what drew him into the profession, his passion for infectious disease pharmacy, and what he was hoping to accomplish with his learning platforms, IDStwardship.com and LearnAntibiotics.com. Tim walks us through the content and resources available on his websites and how he has monetized them while providing a wealth of free content to his community.

Making things passive and generating passive revenue streams is crucial to Tim, and he shares the tools and systems he has put in place to make that goal possible while balancing other obligations. Tim also discusses the incredible value of community and how he has built an active, engaged pharmacists community that contributes to the platforms in multiple ways. Tim closes with advice for pharmacists looking to follow a similar path in monetizing their clinical expertise.

About Today’s Guest

Timothy P. Gauthier, Pharm.D., BCPS, BCIDP is a pharmacist trained in infectious diseases and antimicrobial stewardship. He is a clinician, researcher, educator, and author. He is an advocate for antimicrobial stewardship and pharmacy education.

Dr. Gauthier graduated from Northeastern University’s School of Pharmacy (Boston, MA) in 2008. He then completed a Post-Graduate Year-1 Pharmacy Practice Residency and a Post-Graduate Year-2 Infectious Diseases Pharmacy Residency at Jackson Memorial Hospital (Miami, FL). Since finishing terminal training he has worked in academia (Nova Southeastern University, 2010-2015), clinical practice (Miami Veterans Affairs Healthcare System, 2015-2019), and a leadership role (Baptist Health South Florida, 2019-current), all focusing on advancing the fields of infectious diseases pharmacy and antimicrobial stewardship.

He holds certifications from the Board of Pharmacy Specialties for Pharmacotherapy and Infectious diseases. He has completed the Making A Difference in Infectious Diseases Pharmacotherapy Antimicrobial Stewardship Training Program.

He is the creator and editor-in-chief of www.IDstewardship.com, www.LearnAntibiotics.com, and the many @IDstewardship social media profiles. He co-hosts the #ASPchat each month on Twitter. He reaches thousands of people each day on the internet and on social media, where he aims share reliable and relevant information from the world of pharmacy and healthcare in general. IDstewardship.com alone has registered over 5,00,000 page views as of November 2022.

Key Points from the Episode

  • The genesis for creating two learning platforms (IDStewardship.com and LearnAntibiotics.com)
  • How Dr. Gauthier has monetized his clinical expertise to create passive revenue streams
  • How Dr. Gauthier manages and leverages his time to be able to consistently put out good content while working full-time and fulfilling his personal commitments and goals

Episode Highlights

“So it’s been a really rewarding experience, and collaborating with others from around the world has been something an area of success, I think, to be part of kind of the community that I’ve built. But I have a lot of flexibility, and that’s one thing that a lot of organizations don’t have.” – Tim Gauthier

“But that’s what drives me because I just really am totally obsessed with infectious diseases and microbial stewardship, and I think people need help learning. I needed a lot of help learning. I see where there’s benefit. I see where there’s value. There’s some monetary benefit that comes with it. It’s not anything that’s extreme by any means. But by having that win-win, it’s really been something that I think has been worth pursuing.” – Tim Gauthier

“I think that’s kind of the most important thing I’ve learned when it comes to telling people you have something to share with them, showing them that it’s meaningful, getting them excited about it, showing them that you’re a reliable person that has the know-how to get them the resource that they need to succeed. That is really critical. So that’s kind of some of the messaging there.” – Tim Gauthier

Links Mentioned in Today’s Episode

Episode Transcript

[INTRO]

[00:00:00] T. ULBRICH: Hey, everybody. Tim Ulbrich here, and thank you for listening to the YFP Podcast, where each week we strive to inspire and encourage you on your path towards achieving financial freedom. 

This week, I had a chance to welcome antimicrobial stewardship pharmacist and fellow pharmacy entrepreneur, Tim Gauthier. Tim is the creator of IDStewardship.com and LearnAntibiotics.com. During the show, Tim and I talk about the genesis for creating these two learning platforms, how Tim has monetized his clinical expertise, and how he manages and leverages his time to be able to consistently put out good content while working full-time and fulfilling his personal commitments and goals.

Before we jump into the show, I recognize that many listeners may not be aware of what the team at YFP Planning does in working one-on-one with more than 250 households in 40-plus states. YFP Planning offers fee-only high-touch financial planning that is customized for the pharmacy professional. If you’re interested in learning more about how working one-on-one with a certified financial planner may help you achieve your financial goals, you can book a free discovery call at yfpplanning.com. Whether or not YFP Planning’s financial planning services are a good fit for you, know that we appreciate your support of this podcast and our mission to help pharmacists achieve financial freedom. 

All right, let’s jump into my interview with pharmacist and entrepreneur, Tim Gauthier. 

[INTERVIEW]

[00:01:21] T. ULBRICH: Tim, welcome to the show.

[00:01:23] T. GAUTHIER: Hey, thanks for having me. I’m really excited to be here. How are you, Tim?

[00:01:26] T. ULBRICH: I’m well. I’m excited to dig into the work that you’re doing and for you to share with the YFP community how you’ve been monetizing your clinical expertise. But before we jump into that, I’d love to learn about your journey into pharmacy school, into the profession, where you went to school, when you graduated, and what drew you into the profession of pharmacy.

[00:01:44] T. GAUTHIER: Oh, yeah, of course. So I went to Northeastern University in Boston, Massachusetts and graduated in 2008, which feels like yesterday, but it’s been four years now. I got into pharmacy because I really was interested in microbiology. It turns out it’s easier to transfer into microbiology from pharmacy than pharmacy to microbiology. So I started in pharmacy. I ended up sticking with it. I never thought I’d go into infectious diseases pharmacy, just because it didn’t really cross my mind, and I didn’t know much about that early in my years. 

Then later on, after PGY1, I had the opportunity to do a PGY2 in ID. Lo and behold, today, I’m an infectious diseases-obsessed pharmacist, who’s out there to defend antibiotics and promote clinical pharmacy. So here we are today.

[00:02:27] T. ULBRICH: So the Northeast, Tim, to Florida. This is the time of year in the Northeast. I grew up in the Buffalo area, where it’s beautiful. I always say six months out of the year, I’d live anywhere else. But the Midwest I’m at now or the Northeast. But the other six months, included this time of year, is absolutely gorgeous. So do you miss the seasons at all?

[00:02:49] T. GAUTHIER: I do miss the seasons, but the winter in Miami, Florida, where I live now, is just absolutely wonderful. I love the culture, as well as all the different types of food here. We do visit. Periodically, I go to Boston, Rhode Island, Connecticut and stuff. So it’s nice to be able to have a little bit of the best of both worlds.

[00:03:06] T. ULBRICH: Yeah, yeah. So we connected several years back, and I’ve been following your work for some time. I wanted to bring you out in the show, as I think what you’ve built is a really cool example of how pharmacists can monetize their clinical expertise. Certainly, as we’ll talk about, it’s not just about the money, but it’s being able to leverage the skills, the passion, the interest that you have to fill a gap in the market and to help people looking to learn more about a topic. 

Here, we’re going to be talking about infectious disease, of course, and we have featured a variety of individuals on the podcasts over the past year or so. So I’m excited to share your journey as well. So let’s start with IDStewardship.com. When and why did you start it? Who was it for? What were you hoping to accomplish? 

[00:03:49] T. GAUTHIER: Yeah. So IDStewardship.com has been alive since about 2016, and I just had a friend who knew how to build websites, and I wanted to build something on my own, and he offered to help and put it together. Then I kind of took off from there, and I do pretty much everything on my own now. When I have a technical problem, he comes in? But why did I do it? There’s a couple of reasons. 

One is I wanted to own my own space on the Internet, where I could have a voice, where I could publish things and not be restricted by a company or a manager or a group of people. Also, I just really enjoy your writing. So it gave me an opportunity to use a different part of my brain on the weekends and in the evening hours to share information that could be open access and someone else could benefit from. There’s a huge need in pharmacy. It has been for us to share our experiences and practical advice and insights so that others can learn and grow from it. 

Also, just sharing information about antibiotics to make it easier for people to understand what drugs can I use for MRSA or Pseudomonas. But then some deeper things like what are five things to know about, I don’t know, Stenotrophomonas or Acinetobacter. So really, it’s just a myriad of content these days. If you’re a pharmacy professional, if you’re a healthcare professional, there’s some stuff on there that you’ll be interested in. If you’re just looking for fun stuff, there’s a drug name emoji that people really, really seem to enjoy. 

[00:05:03] T. ULBRICH: So I’m trying to understand, Tim, the need you’re filling with this resource. So obviously, we all went through ID curriculums in our PharmD program. There are there are PGY2 residencies that focus on this fellowships who focus on this. Certainly, there are associations or interest groups within associations that focus on this. So what is different here that you’re trying to carve out to fill a need that you felt like either wasn’t being met for you or for other clinicians through those other learning pathways?

[00:05:32] T. GAUTHIER: Yeah. I didn’t do very well in ID in pharmacy school, ironically, and I didn’t feel comfortable with it until I was like halfway through my PGY2. Practical resources that are available that are insightful and that consider the things that are beyond just the obvious, those were lacking. That really motivated me to try to put out things that were interesting. But also, like when you go to practice, these are five things you need to know about [inaudible 00:05:55] come across [inaudible 00:05:57]. I think that the community has received it really well, but I use social media to amplify that voice in different social media platforms. 

So it’s been a really rewarding experience, and collaborating with others from around the world has been something an area of success, I think, to be part of kind of the community that I’ve built. But I have a lot of flexibility, and that’s one thing that a lot of organizations don’t have.

[00:06:21] T. ULBRICH: Yes, yeah. The digestible nature of the content strikes me. You’ve alluded to it a couple of times with examples you’ve given thus far in the show. It reminds me of one of the pharmacist we’ve had on this show, Kelley Carlstrom, on episode 217. Her business called KelleyCPharmD. She does an awesome job of this in the pharmacy space, specifically in oncology practice, making it accessible, no matter where you are. She trained at the Cleveland Clinic, an internationally recognized institution. Not everyone can go do your residency there, right? Has the time to commit, potentially has to travel to do that. 

Her vision really is what about all the other hospitals? What about all the rural healthcare settings that are trying to treat patients and get their clinical staff up to speed? Or perhaps different practice models that don’t have a lineup of board certified residency trained pharmacists with multiple credentials? How can we expand the accessibility of this content? That’s one of things I love about what you’re doing here, and it really does strike me as being much more accessible than what is out there and some more traditional training programs or those that are offered by other groups. 

It’s also written and presented in a way that is easy to understand. It’s relevant. It’s things that, Tim, you’re experiencing daily as a clinician yourself or encounters when you’re precepting residents or students. So you know the pain points. You know the questions, the problems, the points of confusion because you’re living them each day. I love the platform of what you built to address that. 

So take us, Tim, through IDStewardship.com, in terms of the content you have, the resources you offer, and how you’ve been able to monetize it, right? You give out a lot of great content for free. But you also been able to monetize the site and enable to reap some of the fruit for all the work that you’re putting in, and you’ve put in over the last seven years. So talk to us about what you offer and provide on the site and how you’ve been able to monetize that.

[00:08:14] T. GAUTHIER: Yeah. I offered way too much stuff for free, probably. But exactly like an altruistic passion project, it has to make some kind of money for my wife to allow me to continue it. So definitely, it’s a mixed bag. But the art of the IDStewardship.com offers articles, which are blog articles talking about the student experience, the pharmacist experience, clinical insights into common questions that we ask and that we see. Those are always written by content experts who have practical experience in the area, and I vet all that content to make sure it’s reliable, credible, and it goes beyond like the obvious content that you might find in a general article. 

Also, there’s a study guide section, which is free and open access that has a picture of the drug, some of my key points, which I think you might find on your pharmacy school exams or maybe the BCPS or BCIDP exam and then links to some of the articles or some of the guidelines that are really relevant to that drug. I have a list of resources, which is pretty cool. If you’re looking for anything about antibiotics, that is a very robust list of resources. So like hepatitis C screening for Child-Pugh score. There’s a calculator in there. Just pick one random example. Or even if you’re looking for regulatory content from the Joint Commission, it’s linked there. 

I also have the contributor section, where you can see who’s participated, and there’s really a lot of contributors to my website. So I do want to emphasize that that’s a really cool part of what I’ve been able to do, and it’s not just Tim doing it. It’s the community. But I kind of lead it because I’m kind of like the editor in chief of the content founder. The other part, though, which I really want to talk about for a second is LearnAntibiotics.com. So I’ve taken the opportunity to show people that, yes, these are articles that are available. But I’ve been able to produce content that you can use for learning. As a background in academia, I know that you have to go and be able to identify and define before you can analyze and assess and predict. 

So I’ve built content specifically to help people through that learning process. If you’re looking to identify and define, I have cheat sheets on different disease states, on different drug classes. Those can help people to say, okay, like, “Pseudomonas drugs, these are my drugs.” But then I also make more fun content that has like a word search or a Jeopardy game. Those can be applied to the specific area. Then the practice tests I’ve built so that if you are able to pass that practice test, you can practice pretty competently as a pharmacist and know what questions to ask for infectious diseases and even some of them I’ll give you. Here’s the question, here’s the answer, and here’s the rationale for why each answer is right, and each answer is wrong. So it’s pretty robust. 

[00:10:59] T. ULBRICH: I love that and I want to come back in a little bit to talk more about the LearnAntibiotics.com, in terms of what you’re trying to accomplish there. I think that’s going to give some folks some interesting ideas about as you’re considering monetizing your clinical expertise, there’s a lot of different ways to do that. I love what you’ve built there with that membership type of model. 

Two words, Tim, that really stand out about what you’ve built and the vision that you have going forward are passion and community. You mentioned community just a moment ago, and I love that you’ve brought together a group of people that are, obviously, passionate about learning more about antimicrobial stewardship, learning more about infectious disease, bringing in contributors to the site, taking them from just a passive learner, to engaging them in the conversation, contributing to the community, and then passion. Your passion for this topic and furthering individuals’ knowledge and, obviously, the more our healthcare professionals know about this topic, the better they’re able to serve their patients. 

I think this is so important for folks to hear, when you’re working on a side hustle or a business, especially when you’re working a full-time job, you have lots of other commitments, doing something that you’re passionate about, you mentioned that I probably got too much free content out there, right? It’s a passion project for you. Yes, you’re monetizing it. But that is going to really drive the energy and the enthusiasm to continue to build, especially in the early years, as someone who’s trying to get something off the ground. 

Tim, as people go to IDStewardship.com and they see what you’ve built over several years, how much of this is what you have built and maintained? And how much of this is what you have other people that are helping you in building and maintaining the site?

[00:12:36] T. GAUTHIER: That’s a great question, and it’s definitely changed over time. When I started to look at developing a website, I talked to one of my friends who’s in website development, and he said, “Tim, we can do a website. But this is not a six-month thing, and this is not a one-year thing. This is like a 10-year journey, and you have to think of it very long-term.” So taking small bites has been one of the keys to success. As I’ve understood the workflows on developing different items, it’s gotten to be more efficient over time. I do produce actually the majority of the content on my own when it comes to the background work. 

But the one thing that people send to the community of pharmacists, they’re willing to be a part of this journey. Them sending me articles and communicating with me and offering their assistance and trying to get their message out and share their passion, that really has enabled me to produce more content and put more information out there. But it is a tremendous amount of work. I do spend a lot of time between the hours of 8:00 PM and 11:00 PM working on this type of stuff. I think if you don’t have the passion for it, it’s probably going to be hard to do it long term. 

But that’s what drives me because I just really am totally obsessed with infectious diseases and microbial stewardship, and I think people need help learning. I needed a lot of help learning. I see where there’s benefit. I see where there’s value. There’s some monetary benefit that comes with it. It’s not anything that’s extreme by any means. But by having that win-win, it’s really been something that I think has been worth pursuing. 

One of the secrets that they say is not to do things alone, right? If you’re going to build a program like this, or you’re going to build a side business. I have mixed feelings about that. On one hand, I love the freedom that I have. I have total creative freedom to do whatever I want, whenever I want, with no one arguing with me. But at the same time, being in an echo chamber with yourself is not always a positive thing, and having a partner can push you in good directions. So I think partnerships are important, and you can choose to pursue things as a partnership or as an individual. 

Something else I want to note that as I built out what I have online with IDStewardship is I’ve really purposely tried to make it about the brand and not about me. That kind of protects me in a way because the voice is the voice of the brand and not the voice of the individual. Also, people can engage within behind that brand and be a part of the community again, rather than it being part of what Tim is doing. So that was actually very strategic in the development. 

[00:15:02] T. ULBRICH: Yeah, Tim. I think that’s a strategic move for the reason you mentioned also. I think about the passion and the mission of what you’re trying to do. Like there may be a day where maybe this isn’t only Tim who’s doing this. Or for whatever reason, you have others that are involved in the mission of advancing the education around IDStewardship and being able to have this information accessible, where folks can learn and perhaps be excited about learning it I think transcends just one person, right? So I think the contributors is another important aspect here of what you’ve highlighted.

[00:15:34] T. GAUTHIER: Like making things passive is also really important to me. I’ve learned that a lot during COVID because COVID has been absolutely horrible for all infectious diseases pharmacists and time management and when life was balanced. I mean, everybody in general. But I mean, trying to keep up with the literature and be engaged, on top of having this site and stuff going on, I need things to be able to put on pause, right? If I have no commitments that I’ve made, that’s not going to serve me well in the long term. So I really try to do things that are passive whenever possible and then only commit to like a couple of things at a time.

[00:16:05] T. ULBRICH: Yeah. One other thing I was thinking about, Tim, as I was looking at your site, that would be I think good advice for folks that are thinking about building their own, especially if they don’t have a huge budget upfront to be able to hire a web developer. If you’re building a content-based site, it could be blog articles that you’re adding, podcasts that you’re adding, e-resources that you’re adding checklists, guides, e-books, whatever, like you want to make sure you’re building it in a way that you understand and can add to it on a regular basis. 

So even if you’re working with a developer or a contractor to help you, making sure you have enough understanding of the back end so that you’re not spending a whole lot of money long-term or frustrated that each time you’re trying to add a piece of content to the site, whether that’s a blog, podcast, an opt-in guide, whatever be the case, that you want to be able to have something that’s nimble, and you can add to over time. 

[00:16:51] T. GAUTHIER: I’ve seen some people who built 20,000, 25,000-dollar websites, and they tend to be the people that follow a lot of podcasters in the space of like social media and engagement and business development. So I think if you’re committed to it, it can be worth the money. But you got to proceed with caution.

[00:17:10] T. ULBRICH: When I go to the site, Tim, and you mentioned already that LearnAantibiotics.com, www.learnantibiotics.com, we’ll link to that in the show notes, which takes you over to the IDStewardship site, that really is the membership portion of the site, where folks can be engaging with the community on an ongoing basis. Obviously, the goal there is that becomes some stability of recurring revenue that supports a lot of the time and effort and the free content that you’re putting out there. 

Talk to us about – I think in content marketing, and I hesitate to use that word because I feel like you’re leading with such good passion and education that sometimes that word can sound dirty. But ultimately, the value that you’re providing and really good free rich education is naturally going to make people aware of what you’re doing on the membership side, which has a recurring revenue potential. 

So what has your strategy or approach been to connect the free content with the membership model? Is it just that, hey, more eyeballs on the site and value that they’ll kind of find their way over there? Is it opt-ins that then point people to that resource? Tell us more about the strategy that you’ve employed to connect the free education people are viewing and receiving with some of the paid options you have. 

[00:18:24] T. GAUTHIER: For sure. As you’re saying, this, I’m thinking about how I need to be more strategic. Sometimes, just go with the flow. That feels good. That feels good. Sometimes, I think of things, and I’m like, “Oh, I wish I had done that.” Even right now, there’s a list of things that if I had the time in my life to do, I would totally do. 

But in general, what I try to do is capture a large audience and engage a large audience and do that through all these different ways that I think of, whether it’s something that’s like a clickable link on an Instagram story, or it’s a new blog post that I put out, or it’s putting a meme out there or just sharing like, “Hey, here’s like a part of my cheat sheet. If you’d like to see more of it like, shoot me your email address. I’ll shoot you a copy of this cheat sheet in full.” Then I have a way to communicate with those individuals. So if you’re just interested in the LearnAntibotics site or you’re interested in like all of IDStewardship, and you want to get our monthly newsletter, I’m able to reach you that way.

Another thing that’s important about having a mail listing is that if like tomorrow, Instagram decides to just delete my account, which they can’t, I have nothing. I’m left with nothing. Whereas since I have a Mailchimp account, they’re able to house my ability to communicate with my people. So in general, I provide something for free. I get the ability to contact these people. If you want to unsubscribe, I have no problem with that. Actually, when people unsubscribe, I don’t have to pay for you to be on my listserv anymore. I actually don’t mind at all. So if you don’t look at the newsletters we send out, feel free to unsubscribe. But if you want to subscribe, then we’d love to communicate with you. 

I think that’s kind of the most important thing I’ve learned when it comes to telling people you have something to share with them, showing them that it’s meaningful, getting them excited about it, showing them that you’re a reliable person that has the know-how to get them the resource that they need to succeed. That is really critical. So that’s kind of some of the messaging there. 

[00:20:18] T. ULBRICH: Yeah. I think one of the other things you’ve done really well, Tim, that I admire is you’re consistent in your content. We know and we’ll talk in a moment about how you balance time with other personal responsibilities. None of us are perfect and consistent in delivering the same amount of material, but you’ve been consistent over the years in terms of there’s not months and months of like quiet phases, and then you dump a bunch of content. 

I think that’s so important for any – If we think about communities we like to be a part of or content we like to follow, it’s a consistent offering that we’re engaging with that content. So as you’re getting started, as someone’s getting started, I think thinking about what is – Once you decide on the medium, is it a blog, is it a podcast, whatever you’re looking at, is it something like a vlog, what is going to be your rhythm roughly that you’re going to be delivering content and making sure you’re showing up on a consistent basis with your audience and those that are finding value from what you’re doing?

[00:21:10] T. GAUTHIER: Along those lines, I think listening to your community is important. I had someone email me recently and say, “Hey, Tim. I wish you had a malaria cheat sheet because I’m studying for the BCIDP exam or the BCPS exam,” I forget which. I made one that weekend, and I really enjoyed it. I thought it was super interesting. I learned a bunch about malaria. So not only does it like help people advance their professional goals. It helps me remember things. I use my websites all the time to remember some of these nuances that are details that are just – You can’t remember everything.

[00:21:40] T. ULBRICH: That’s where I think the community piece comes in well too. You’ve got a good social media following. I’m sure people reach out to your questions all the time. You have students on rotation. You start to put some of those repeated questions into content buckets, right? I know you have a list of running content ideas. I’m sure you do. But once you hear a question more than one, two, or three times, it’s like, all right, maybe there’s something here in terms of a piece of content that we should be putting out. 

Let’s talk about time and balancing doing this. You’ve certainly made a strong case that there’s a lot of passion behind it. But nonetheless, like you’ve got a family. You’re working a full-time job. You’re precepting residents, students. You have expectations at home and at work. Like what strategies have you employed time blocking, or how have you been able to really leverage time so that you can continue to put out content on a consistent basis while working full-time?

[00:22:31] T. GAUTHIER: Yeah. Well, in the early days, and I was working at the Veterans Affairs Hospital in Miami, and they’re very strict in terms of their hours. So when you’re off duty, you’re off time. So everything that I did in the beginning was during off hours. That’s still the same today, but it taught me that you should only work on these things when you’re not on company resources, etc. 

But then I didn’t have small children in the early days, which meant I have had a lot more time, especially in the evening areas of the day. More recently, I have a three-year-old and a seven-year-old, and the evening hours are much more strenuous. So now, since we’ve developed more of an awareness in the community about IDStewardship, I reach out to people. When I see an article posted on like Twitter about something new that I’m interested in, I’ll reach out to the person who authored the article and say, “Hey, I’d love to have you write five things to know about whatever the topic is.” 

People almost always say yes because they want to share their passion. But it’s not just about me getting content. They now have a way to share that information. Sometimes, it’s the resident or the student or the second or third author that I work with. So they get an opportunity to share their voice. Coming up with strategies where I don’t have to do all the work has been one thing. Then also, like when you look at the development of like research and scholarly work in an academic position, you kind of look at it like a conveyor belt, and you want projects in all areas of your conveyor belt. 

Some things are in – You’re designing. What do you think it might look like, and you have your concepts, your list of projects? Then other things are going into publication, going out on the newsletter. So you’re constantly just like feeding that conveyor belt and keeping it going in different areas, and that’s how you stay productive over a long period of time. It’s not about taking one thing and rushing it forward but just maintaining that conveyor belt. There might be different conveyor belts that go faster or slower, and some things might take two years to do. 

But I always move forward with projects based upon what I think is like fun and interesting, and I don’t put pressure on people. I’m not out there saying, “Hey, if you don’t get back to me in two weeks, you’re not going to be allowed to do this.” If you don’t feel like doing this later because you have a problem, whatever. Don’t do it. If you want to circle back in two years, circle back into years, like no pressure.

[00:24:39] T. ULBRICH: Take us a little bit behind the scenes. I think one of the barriers that folks run into is they’re just trying to get started, and they go to someone’s site. They don’t necessarily have a picture of what are some of the tools and the systems and the processes that you have in place. You’ve mentioned a couple things already. Obviously, you’ve got the website infrastructure. You mentioned the email list. So like for us, we use WordPress for our website build. We use Bluehost for our domain hosting. We use ActiveCampaign for our email marketing. Then we have several other tools we use for project management and other things. 

So what are some of the tools that you use or that you have found to be helpful as you’ve been working on IDStewardship?

[00:25:18] T. GAUTHIER: Yeah, for sure. I use WordPress, and then I use WPX Hosting. Then for like the memberships, it’s PMPro or Paid Memberships Pro. I’ve been pretty happy with those overall. The WordPress in particular, it’s just overall really easy to use. You add a plug in. It updates. It’s no big deal. WPX is really – Once a year, I pay a fee. Once in a while, I’ll have a bandwidth issue. So I’ve learned that I need to downsize the images that I use when I post, which I think a lot of people kind of learn that lesson. 

I mean, that’s really the gist of it. Outside that, I use Mailchimp for my emails. I don’t really love how much they charge. I think they’re charging me like 250 a month for like 25,000 subscribers. So it’s great to have that many subscribers, but it doesn’t feel good paying $2,500 a year for that. But it also motivates me to put out content to use that tool that I’m paying for. So those are some of the key things that I’m using now. 

Otherwise, I just maintained like Excel sheets for a while. In the beginning, when I didn’t have as much content, I would do a lineup, and I would remind myself of when I posted to Facebook about a specific blog post, and I would just keep cycling through them. So I was always posting like one thing a day on Facebook. But it’s gotten to the point that I can’t do that anymore. I’d need to hire like a social media manager or something like that. I think as you grow, you need to start considering how can you work with who can you bring in. 

Another thing is as I’ve kind of met people in life through my way or through other venues, I work with them. So I just met a guy over the weekend that he prints things for a living, right? So there’s so much opportunity for us to collaborate with printing things. My audience is interested in topics of pharmacy and infectious diseases. So being entrepreneurial is one of the definitely keys to success here and also not being stuck in your ways, being able to evaluate things, and then accept feedback. If it’s not going well and someone tells you it’s not going well, take that advice and see how you can make it better and ask them, “Hey, how can I make this better?”

[00:27:13] T. ULBRICH: Yes, great advice, Tim. I think for people that are listening, and they hear 25,000 people on an email list and again not getting paralyzed from Jump Street. I think I love what you shared of it was a spreadsheet to begin with, right? I’ve shared before on this podcast that the first 100 subscribers on our email list were a combination of text messages and Facebook messages and LinkedIn posts that I had, and that eventually got added to an email software. Eventually, we added automations. Eventually, we added opt-in funnels and all those things, project management, social media management tools, things like that. But just getting started, you can do a lot of that manually. Get some of the things off the ground. Then as you get momentum, you can build out the systems and the processes that will help with efficiencies. 

Tim, if someone is listening and they are on the very front end of this, so let’s just pick another specialty that’s out there, and they’re thinking, “I’d love to build something in this domain, similar to what I see Tim doing with IDStewardship, Kelley doing with oncology. I also think about what Jimmy Pruitt’s doing with acute care out there in pharmacy,” like what advice would you have with them at the very beginning of their journey? If you think back to where you were when you started in 2015, like now looking back seven years later, like what piece of advice would you have to share with them as they get started on this journey?

[00:28:33] T. GAUTHIER: Well, I mean, first of all, not just because I – If I say something, it doesn’t mean it’s necessarily true. So it’s just my opinion on some of this. So feel free to disagree. But one thing I feel is that, especially when it comes to social media, people go on Twitter, on TikTok, on Facebook because they’re looking for things for themselves. So if you’re not putting out things that are going to be interesting to your audience, then your audience is not going to grow like they should. 

So everything that you do, no matter what you’re doing, should be aligned with why your audience is going to that area, and that’s going to help to get them to like it, get them to share it, which is very, very difficult in the pharmacy profession. We’re like 90% passive users. We love to learn. 

[00:29:11] T. ULBRICH: That’s right. 

[00:29:13] T. GAUTHIER: I’ll post something on Facebook, man, and it’s like five likes. But then I’ll see that I got 250 link clicks. So it’s very interesting. From an outside, you might look at my Facebook page or something and say, “Oh, I got a couple of likes or clicks,” and you can’t see the clicks, but you’ll only see a couple of likes, and they got lots of clicks. So it’s kind of one thing that’s important, I think, as you’re starting off. 

Another thing about starting off would probably be considered like long-term how you’re going to grow, and you’re talking about the design of your product. I think that core message and that core what am I doing here is really important. Over time, is that going to change? Because if it’s focused on something that’s relevant now like COVID, for example, or moneypox, maybe that’s not relevant in two years from now.

[00:29:59] T. ULBRICH: It’s pretty cool. Yep, absolutely. That’s great stuff, Tim. I’m excited for our listeners, if they’re not already aware to follow the journey, and I hope they’ll opt in your newsletter. Where is the best place that folks can go to follow you and the journey and the work that you’re doing?

[00:30:16] T. GAUTHIER: Yeah. I mean, definitely IDStewardship.com, and you can sign up for our newsletter there or just follow along on Instagram or our Facebook or goods areas. Twitter, you can find me there as well. It’s a little bit more focused on infectious diseases and as a whole and staying up with the literature on Twitter. So either of those but the newsletters are really a good place to start.

[00:30:37] T. ULBRICH: Awesome. Thanks, Tim. Appreciate you taking time to come on the show.

[00:30:39] T. GAUTHIER: Oh, it was my pleasure. We’ve worked together for so long over the years. It’s really a wonderful opportunity for me, and I appreciate your time.

[00:30:46] T. ULBRICH: Thank you. 

[END OF INTERVIEW]

[00:30:47] T. ULBRICH: As we conclude this week’s podcast, an important reminder that the content on this show is provided to you for informational purposes only and is not intended to provide and should not be relied on for investment or any other advice. Information in the podcast and corresponding materials should not be construed as a solicitation or offer to buy or sell any investment or related financial products. We urge listeners to consult with a financial advisor with respect to any investment. 

Furthermore, the information contained in our archived newsletters, blog posts, and podcasts is not updated and may not be accurate at the time you listen to it on the podcast. Opinions and analyses expressed herein are solely those of Your Financial Pharmacist, unless otherwise noted, and constitute judgments as of the dates published. Such information may contain forward-looking statements that are not intended to be guarantees of future events. Actual results could differ materially from those anticipated in the forward-looking statements. For more information, please visit yourfinancialpharmacist.com/disclaimer. 

Thank you, again, for your support of the Your Financial Pharmacist Podcast. Have a great rest of your week. 

[END]

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YFP 332: Lan Ho Founder of Fat Miilk


On this episode, sponsored by Pyrls, Lan Ho, PharmD, Founder of Fat Miilk, shares her journey going from pharmacist to full-time entrepreneur featured on Gordon Ramsay’s Food Stars.

Episode Summary

Joining us this week on the YFP Podcast is Lan Ho, PharmD, Founder of Fat Miilk Vietnamese Coffee Company based in Chicago, Illinois. Tune in as we dive into her career journey in pharmacy before she shares why she started Fat Miilk, what she learned after appearing on Gordon Ramsay’s Food Stars, the most important thing she’s learned about herself since starting the business, and what lies ahead for Fat Miilk in the coming years. We discuss every step of Lan’s incredible journey to full-time entrepreneurship which began with an unexpected furlough from a retail pharmacy position in in 2020. We explore the rewards available when you are willing to take a risk, the biggest areas of growth she has experienced along the way, and why she is choosing a clicks-to-bricks approach to building her business.

About Today’s Guest

Lan Ho is a first-generation Vietnamese American who made a bold career change from pharmacist to beverage entrepreneur after being furloughed during the pandemic. She pivoted to pursue her dream and successfully launched Fat Miilk – Chicago’s first Vietnamese CPG coffee company. The brand saw instant global recognition when Bon Appetit listed Fat Miilk on their “Highly Recommend” list. Fat Miilk can be found in publications, including Eater, TimeOut, Thrillest, Roast Magazine, and more. Lan is recognized as a thought leader in consumer branding, customer experience, CPG, and the coffee industry. She was recently a finalist on Gordon Ramsay’s Food Stars on FOX network, where she represented her brand, leadership, and entrepreneurial story. Lan is currently expanding Fat Miilk’s reach through e-commerce and with Chicago’s first Vietnamese coffee bar showcasing a full cultural experience. She aims to inspire more minority representation in mass media, entrepreneurship, and executive roles.

Key Points From the Episode

  • Introducing Lan Ho, PharmD, Founder of Fat Miilk Vietnamese Coffee Company.
  • Her start in pharmacy fuelled by her parent’s goals for her education and career.
  • Why it is so important to embark on self-discovery work before committing to a career.
  • What motivated Lan to start Fat Miilk, the first Vietnamese CPG company in Chicago.
  • Benefits and challenges of entering a saturated industry. 
  • How Fat Miilk is merging two industries together.
  • What it means to protect your energy as an entrepreneur.
  • Lan’s experience on Gordon Ramsay’s Food Stars and what she learned about herself.
  • The rewards of taking up space and being willing to take a risk. 
  • Feedback Lan received from experts on the show. 
  • How the creative agency, Truffl, challenged every branding decision behind Fat Miilk. 
  • How Lan’s 2020 furlough led her to take the plunge into entrepreneurship.
  • The biggest areas of growth and learning while transitioning into entrepreneurship.
  • The clicks and bricks business approach that Lan is adopting for the product. 
  • Engaging customers to make a difference in climate change.

Episode Highlights

“If you hit on that unique proposition, you will stand out and you will win big.” — @iamlanho [0:10:17]

“In entrepreneurship, you have to protect your energy, especially in the beginning.” — @iamlanho [0:14:54]

“Do an audit about what you’re telling people and until you’re at a place to invite their opinions or their feedback into your life, keep it to yourself. Do yourself that favor.” — @iamlanho [0:17:09]

“When you transition from you know, going from a corporate structure into anything on your own, you are the corporate structure. A lot of people don’t know that.” — @iamlanho [0:36:02]

“[Having] their online presence but they also have this in-person on-the-ground brand experience [which is] so necessary for an emerging market.” — @iamlanho [0:40:07]

Links Mentioned in Today’s Episode

Episode Transcript

[INTRODUCTION]

[0:00:00.8] TU: Hey everybody, Tim Ulbrick here, and thank you for listening to The YFP Podcast, where each week, we strive to inspire and encourage you on your path towards achieving financial freedom.

This week, I welcome pharmacist turned entrepreneur, Lan Ho, founder of Fat Miilk Vietnamese Coffee Company that’s based in Chicago, Illinois. We discuss her career journey in pharmacy, why she started Fat Miilk, what she learned after appearing in the finale of Gordon Ramsay’s Food Stars, the most important thing she’s learned about herself since starting the business, and what lies ahead for Fat Miilk in the coming years. 

Let’s hear a brief message from today’s sponsor, Pyrls, and then we’ll jump into my interview with Lan.

[SPONSOR MESSAGE]

[0:00:38.3] JW: This is Justin Woods from the YFP Team with a quick message before the show. If you’re tired of relying on shared passwords or spending hundreds of dollars for drug information, we’ve got great news for you. Today’s podcast sponsor, Pyrls, is changing the game for pharmacy professionals. Pyrls offers top drug summaries, clinical teaching points, a drug interaction checker, calculators, and guideline reviews, all in one user-friendly resource.

They also recently added free weekly quizzes to test your Pharmacotherapy knowledge. Whether you’re on your web browser or accessing the mobile app, Pyrls has got you covered. Visit pyrls.com, that’s P-R-Y-L-S.com, to get access to more than 25 free Pharmacotherapy charts to get you started. Upgrade your drug information resources today with Pyrls, don’t miss out on this game-changing resource.

[INTERVIEW]

[0:01:33.3] TU: Lan, welcome to the show.

[0:01:34.9] LH: Hi, happy to be here.

[0:01:36.8] TU: Well, it’s an honor to have you. I ran across your entrepreneurial journey after a former student of mine reached out and said, “Hey, you’ve got to check out this pharmacist turned entrepreneur, she’s going to be on the final of Gordon Ramsay’s Food Stars.” Of course, I said, “Heck yeah, pharmacist, entrepreneur, I’ll be following that.”

[0:01:55.1] LH: Yes.

[0:01:55.2] TU: As I learn more about your story, I was fascinated with the work that you’ve been doing, why you’ve gotten into this area of work, and I wanted to introduce it to our community as well. And so, we’re going to spend most of our time on your entrepreneurial journey but let’s start with your career in pharmacy. What drew you into the profession, where did you go to school, and what area of practice did you find yourself in after graduation?

[0:02:18.5] LH: Yeah, absolutely. I’m happy to dive into all of that because it definitely is quite the story. My start in pharmacy, I will say, look, I probably did it for all the wrong reasons, right? And I say that because of multiple things. One, I come from a family, both my parents are Vietnam refugees, right? So, they are always pushing us to go for that really secure and stable career path, and the only thing that they really know is education is the kind of the only way to do it, right? 

And so, you know, me and my siblings were all in healthcare and I think when you’re at a young age and you don’t have a plan B and you didn’t grow up having role models and people to show you that there are other ways to kind of live life and go about your careers, the only thing that we really knew was to go to school and do something that’s secure and stable and get that degree, right?

So, if I had a backup plan, if I kind of knew what I wanted to do, I’m sure I could have you know, really posed a really good argument to my parents and be like, “This is what I want to do instead, I want to start my business, I want to go into the creative arts, I want to – you know, all these things” but I didn’t have a plan B, right? So, I was easily persuaded into doing something that my parents wanted me to do and at the time, that was pharmacy, you know? 

Pharmacy in Vietnam is considered like the gold standard for like one of the best career paths and just lifestyle and so, I really conform to that, made my dad really, really happy. The only pharmacist in the family and you know I was good at school. I’m good at learning, I’m good at teaching myself anything and I excelled in education and in higher education and went there, got my pharmacy degree, and had a great relationship with the district manager at Walgreens and I always thought I was going to do a fellowship but during my rotation…

[0:04:14.2] TU: Interesting.

[0:04:14.6] LH: Yeah. During my rotation with the district manager at Walgreens, we just vibed, it was all about relationships, right? And we just had a really, really good time together, really loved that he offered me a job after I graduated and so, that’s how I ended up in community pharmacy.

[0:04:32.3] TU: I love that story man, and I think it’s so important that we share, we all share our collective stories, right? You know, I think sometimes, going into pharmacy school, which could be true of medicine and I’m sure other health professions, you know sometimes, there’s the internal motivation, sometimes there’s external motivations, sometimes people have external motivations that you know over time, they fall in love with the professional work that they’re doing, other times, they don’t, and there is no one right path, right? 

And I think for everyone that’s on their own journey just as you are, just as I am, so important to do that self-discovery work and really, to find the path, you know, that’s most meaningful and I think as your story highlights so well, you know very rarely is one’s career path a straight line, right? I think sometimes in pharmacy school, I graduated in 2008 and I often felt the pressure and I can tell even graduates today, they feel this pressure that you know, there’s graduation, you take that first job or fellowship or residency, and that you know, from there on, it’s going to be one straight path.

And my career has looked like left turns, right turns, some straightaways, right? But – and there’s a lot more to go and I think as your journey, you know, that is the case as well and just a lot of wisdom there to share and I think as you continue on your entrepreneur journey, perhaps this is just one of many twists and turns that you’re going to take, you know, throughout your career. So, let’s talk about that entrepreneur or business journey. Give us the information on your company Fat Miilk. What is the product and offering and why did you start it?

[0:06:03.0] LH: Yeah. So, Fat Miilk is the first Vietnamese CPG and for people who don’t know, CPG stands for consumer packaged goods, we’re the first Vietnamese CPG coffee company in Chicago, right? And so, a lot of people don’t know is that you know, Vietnam is the number one producer of Robusta in the world. We’re a huge player in the coffee industry and what you’re seeing now is just a wave of first-generation Vietnamese entrepreneurs who are really showcasing that and really trying to put Vietnamese coffee on the map, right?

I think prior to like, the last couple of years, like one or two years ago, you could not walk into any major retailer, Walmart, Whole Foods, whatever, and find Vietnamese Robusta beans on the shelf. It just didn’t exist. And so, I’m really playing in an emerging category right now and we’ll say, prior to launching Fat Miilk, you know I’ve conceptualized this idea forever. You know, Vietnamese coffee in my household was a staple. 

You know, we grew up on that stuff and I just always thought, “You know, why do you have to go to a Vietnamese restaurant? Like a pho restaurant or a bánh mì restaurant to really get Vietnamese coffee?” and sometimes you don’t even know if it’s really Vietnamese coffee, right? It’s just – it’s just the way that it’s you know, presented and so, I saw this opportunity, not just to use Vietnamese coffee as the medium to what I want to present out there but also, like, if you look at what I’ve built with Fat Miilk, you know, you see so much of the story there.

So much of like, the story of the people behind the bean and just the culture, right? And that’s really what I enjoy. I really enjoy creative writing, creative strategy, and I love connecting with the consumer and that’s where I thrive. So, long story short, Fat Miilk is a coffee company, we sell whole-bean coffee. I import it directly from Vietnam and we have some really other exciting product lines that we are pushing forward as well but on top of that, we’re building out our first Chicago flagship storefront at the same time.

[0:08:07.6] TU: Ooh, that’s awesome.

[0:08:09.1] LH: Yeah, a lot going on.

[0:08:10.9] TU: And we’re going to talk about that as we head towards the end kind of, what is the next stage, where do you see the future and I think that’s obviously an important part of that and I hope our listeners will go check out what you’re doing. I’ll link to your website, fatmiilk.com. That has two “I’s” Just so people know as they’re looking that up. Please grab some coffee, you know, you’ve got some other product on there as well.

My wife and I have been working through a five-pound bag over the last few weeks, it’s delicious and I would just highly encourage you know, our listeners to check it out, and I will say, Lan, one of the things that really stood out to me is I did some background research on what you’re building is the strength that you have in storytelling and branding and marketing. You mentioned that creative pursuit, that is obvious in the work that you’re doing. So – 

[0:08:52.5] LH: I appreciate that.

[0:08:52.9] TU: You know, lean into that strength. I know you are but it’s really an incredible one to watch. Now, I’ve got some questions. You know, coffee, beverage, it’s a big industry, right? And for those that watch Shark Tank, you know that the Sharks are quick to object to beverage companies knowing that this is a crowded space. So, I think you answered this in part when you talked about the Vietnamese heritage of this product. But tell us more about what makes this product unique, especially as you think about coffee and beverage being such a big industry.

[0:09:22.7] LH: Yeah. You know, I think when people see such a big industry, they get a little intimidated by it, right? And there’s some major players in the coffee industry but I almost see it as an opportunity, right? Like, I’m not reinventing the wheel here, I’m playing in an industry that already has demand and it’s actually pandemic-proof. Like, if you look at coffee industry, I think it drastically increased during the pandemic, right? 

And so, this is something that people see as a daily necessity, it’s a commodity. I mean, you know, and if you’re able to enter a market that already is going to stay you know, and create something that’s niche but also, unique you can really, really stand out, right? So, when I look at really saturated markets, even in pharmacy, it’s community pharmacies or independent pharmacies, there’s always a way. 

There’s always a way and if you hit on that unique proposition, you will stand out and you will win big, okay? And so, I think we’re playing within the coffee industry at large, which is like a 130-billion-dollar worldwide industry by the way but the Vietnamese coffee category is new in the US, right? Obviously, you know, overseas and in Vietnam and Australia and a lot of the other neighboring countries, Vietnamese coffee is very known and popular. 

But here in the US, I have an opportunity to really be a first mover and I think that if done right and you do it with intentionality, you do it with heart and you do it with community, that to me, you can create a legacy brand out of that and that’s what I intend to do.

[0:11:05.0] TU: Yeah, I love that, right? Because I think that you know, in this example exists in pharmacy, you’re spot on. You know, we tend to speak in generalities, right? You know, independent pharmacy is dead, community pharmacy is changing or evolving but there’s niche markets, right? And you talked about, in your space, you know, obviously, there’s a niche. You know, what’s your differential advantage, what are you bringing that’s different?

Obviously, you know, you are in what you’re building and I think that’s so important, you know, that we kind of get away from some of those generalities, especially speaking about business, and really trying to figure out, “Okay, what’s the problem that we’re trying to solve, what’s the opportunity and how can I bring something that’s different or new or unique or serves a niche that may be otherwise hasn’t been served as it relates to this product?”

[0:11:46.4] LH: Absolutely. I think that’s just business in general, right? Like, you can’t go into a market and just do something that everybody else is doing, right? That’s not good business. You have to look at the market and see what you can bring to the table and what makes you unique and I will say with Fat Miilk when I look at – I will say, right now, being a Vietnamese coffee company is and can be enough, right? Because we are so new to the market. 

But I will say, that’s not what I – that’s not the angle that I’m taking. What I bring with Fat Miilk is a lifestyle, you know? And so, when you look at it, and we’re launching our new website actually on November 15th in this whole Fat Miilk 2.0 situation is, I really been able to capture the last, first, you know, two years of Fat Miilk, analyze what was working and what wasn’t working, and really determine who we are and who we’re not and got down to the roots and realized we need to exist for more reasons than to just make Vietnamese coffee accessible.

And so, when you look at Fat Miilk and you know, our intention to expand, what really makes us different is a whole lifestyle approach to Vietnamese coffee but we’re also merging two industries together. There’s this streetwear, very hype culture that exists in you know, a lot of sneaker and streetwear brands into a food and beverage company, you know? And so, at the core of all of that is this hustle mentality with a lot of humility, right? And that’s how I grew up. 

You know, both of my parents coming here and that’s something that I always wanted to honor, like, I don’t want to be this incredibly luxury brand but I’m going to be something that’s relatable to the times, right? And at the end of the day, me going from pharmacy to this was something that was so intentional about taking a bet on yourself, right? Which then everyone says, and really doing it with humility and doing it with intentionality, with value at its core.

[0:13:42.5] TU: Yeah, I think that’s really interesting, Lan because I think that concept, you know, the hustle mentality, the taking a bet on yourself, I think a lot of pharmacists struggle with that, you know? And part of that goes to – you know, we often talk about it in the show. The golden handcuffs of you got a doctorate degree, you got a six-figure income, you got USD 200,000 of student loans.

[0:14:00.1] LH: Yeah, yeah. 

[0:14:01.0] TU: It’s hard to take that risk, it’s hard to you know, have that hustle mentality when obviously, you’re making that kind of income and I think you know, as you alluded to, that goes back to in part, your upbringing and some of that entrepreneurial experience that you obviously have, and one of the things I want to dive into a little bit deeper, and you mentioned at the top of this episode was some of the family impact on your journey, not only the pharmacy but obviously on entrepreneurship as well and you’ve talked about publicly on Gordon Ramsay’s Food Stars. 

I’ve also seen it referenced in other articles that have featured your story that you didn’t share your business pursuits with your family until after you have launched the business for some time. One article I read said, “Long story short, I started an entire company, pretending to be a full-time pharmacist and later came clean on national television while competing for Gordon Ramsay’s partnership.” Tell us more about that.

[0:14:52.3] LH: Yes. Look, in entrepreneurship, I say this over and over and over again, you have to protect your energy, right? And especially in the beginning. Look, Vietnamese coffee, I went from being a pharmacist to you know, dealing lattes and so for my parents, you know, especially my dad, he didn’t understand that and for me, I was like, “I don’t think you need to understand it right now, you know?”

Like, I think when a lot of people have their opinions and tell you, you know, “Oh, I like that idea, I don’t like that idea, why are you doing this?” It’s exhausting and it’s taxing too. Like just the emotional capacity that you have and the mental capacity, and when you’re starting a business, you need your best self, you know? And there are just so many moments where I would kind of try to bring it up, you know?

And kind of talk about Fat Miilk and how like coffee, there’s this huge opportunity in Vietnamese coffee in the US, blah-blah-blah, like all this stuff and I was just presented with so much resistance, you know? And that to me was something that was so evident, that as I’m building Fat Miilk, I have to build it to a stage where there is no turning back, you know? And so, I was going to do it no matter what because I mean, look, we don’t have to go into it but I was a pretty miserable person when I was a pharmacist.

And I just knew that this was not the career choice for me and that I was going to do something creatively and I was going to do it without my parents and that was a big secret that I kept to myself and a lot of it was for me, more than anything because if I knew I invited that kind of energy into just the building stage of Fat Miilk, I would have had to not only find the strength to keep going but find the strength to resist that feedback, right? 

Like, that negative energy that I just did not need in my life while I was trying to make something happen and it all comes from a good place. I don’t – you know, the people who tell you, who are going to challenge you the most are the people that probably love you the most, right? So, there’s no ill feelings there. It’s just, for me, it was so important, and I always encourage people, watch – do an audit about what you’re telling people and until you’re at a place to invite their opinions or their feedback into your life, keep it to yourself. Do yourself that favor.

[0:17:22.1] TU: Yeah, you have to protect your energy. I love that. Such words of wisdom, you know, that you shared there and so important. I got that vibe, right? When I watched the show and I followed some of your journey, read some articles, I got the vibe that it was coming from a place of love and you know, I think that for the entrepreneurs that are listening, like, they know that well around the need to protect their energy. 

It’s so important and I think you also shared very well that also, you know, when you think about who is around you and some of the energy that you’re surrounding yourself with and you know, there’s a place to be challenged, certainly but especially early in that journey, you know, the momentum that you’re sustaining. You talked about, you know, the hustle mentality, the energy that you’re going to need to sustain that to see through the vision and the idea that you have, so important, especially early on in the journey.

Let’s talk about your experience on Gordon Ramsay’s Food Stars. What an incredible opportunity, and for those that are listening that are not familiar with the show, can you just give us a quick, general premise of what that show is all about?

[0:18:22.0] LH: Yes. So, Gordon Ramsay’s food stars, it is his brand new show, season one. It’s on FOX but essentially, he invited 15 of the most promising food and beverage entrepreneurs to compete for USD 250,000 of his angel investment, yeah.

[0:18:41.2] TU: And the 15, one thing I was wondering and maybe this was mentioned early in the show and I missed it but how did you get selected as one of those 15, was there an audition process or what did that look like?

[0:18:53.3] LH: So, me, personally they reached out to me on Instagram.

[0:18:56.2] TU: Oh, cool.

[0:18:56.8] LH: So, I got recruited to be on the show and there’s a casting director who reached out and said, “Hey, let me know if you’d be interested in this show. I think you’ll be a good fit.” And so, I – you know, for me, I thought it was fake news from the beginning. I like literally went to Gordon Ramsay’s Instagram and saw that he was promoting the show as well. So, that’s when I knew it was legit.

So, there is – you know, there was an application, you know, kind of on the Internet that you could go and apply. I think only one person out of the entire cast actually applied and got the position – or you know, got on the show. Everyone else was recruited.

[0:19:34.1] TU: Okay, that was cool. I was wondering about the process to get there and we’re not going to spill all of what happened, we’re going to make people go watch it if they haven’t watched it. We’ll just say that you were in the final three, we’ll leave it at that. One of the things I’m really curious about is you know, what you see on TV and obviously the thing that you experienced, I know those are two very, very different things.

And you know I’m curious, as you reflect back on that experience, what are one or two things that really stand out to you? Of things that you look back and say, “Wow, because of that experience, I learned this about myself.” What really were some of the takeaways that you had from that show?

[0:20:10.6] LH: Yeah. One of the biggest things that people tell me that I – maybe I didn’t know about me, I mean, I really didn’t know this about myself was how poised I am, right? That is probably – so, I learned a lot about myself based on how other people perceive me and that was like, probably the number one feedback when people would DM me, comment on my Instagram, Facebook, send me messages, emails, everything, they were just like, “We’re such a big fan of you, we felt like you, you know, held it together, you’re very professional, very poised.”

And then, you’re just like, “Wow, I didn’t know that I actually am like that” you know? So, you start to kind of think like, “You know, this is how I present myself and unknowingly, how people see in business, right?” So, that was kind of something that I learned about myself just being on TV and I think, another thing is that you have to take risks, right? I remember when they reached out to me, I had no intention on being on television, and I may have unlocked some other opportunities because of that.

But I remember telling myself, “Look, if you’re going to do this Fat Miilk thing and you’re going to build this to be what, you know, a global company or whatever, the potential you think it is, you have to go out there and put it all on the line.” You have to take that risk, right? And I remember telling myself that this is what it takes when you want to turn that big corner in your career, your life, whatever it is that you’re doing, you got to go out swinging and you have to be able to step up to it when that opportunity comes along and that was not only evident in some of the challenges on the show where I really took up space, right?

[0:21:53.0] TU: Yes.

[0:21:54.3] LH: This was going on the show in it of itself once an example of that and I think sometimes, a lot of entrepreneurs probably – maybe they reach out to so many people seeing if, “Hey, do you want to go on the show, do you want to do this?” And a lot of people are like, “Oh no, me on television? No.” You know?

And so, a lot of people, I think a lot of businesses probably turned that opportunity down, you know? And I think for me, the biggest thing was it does pay off when you not only stay prepared but you are prepared and you’re willing to flex that preparation, you know? Because I had one month to leave my life in Chicago and go to LA to film this thing and that’s exactly what happened and made it all the way to the finale like you said. So, I mean, you know it paid off.

[0:22:41.7] TU: Yeah, and I think just saying yes to that opportunity, you know, I think sometimes we see those opportunities, we’re like, “Oh, it would be so nice, right? If I had that kind of break.” But I think you’re point is a really good one. You have to have a willingness to say yes, you entered into an unknown territory. I’m sure there are fears and anxieties, you know, surrounding that, and just what you shared in the wisdom of taking up space, right? 

I think a lot of entrepreneurs struggle with that, I would say, pharmacists, entrepreneurs, you would struggle more, which is that concept of taking up space not only by being on the show but then, within, you know, the show and the interactions, making sure that you’re taking up the space that you need as well to grow and hopefully, you know, there’s a promotion, there’s other opportunities.

But what I’m also hearing from you which I love is the personal growth that happened to the experience because I firmly believe that often, the ceiling, how high, how far a business can go is directly correlated to the mindset of the leader of that organization, which is you, the founder, and the CEO, and what I’m hearing is this vast expansion of the mindset of what you believe is possible and where you can take this brand and where you could take this business, so I love that. 

I recall Lan, one of the experts and I can’t remember his name, I think he was from maybe Albertsons, Wholefoods, you can point me back in the right direction that I would say he was somewhat critical of the branding and the disconnect that he was seeing in terms of the coffee and the product being in a carton, maybe somewhat around the naming as well. 

So, refresh us on what happened there, and then I’m just curious as you reflect back on that, how did you take that feedback in the moment, and then what have you done or what have you processed since that feedback as well? 

[0:24:25.4] LH: Yeah, absolutely. So, in the finale, you know Gordon Ramsay brought on two experts, both of them very well-versed in retail distribution and CPG, right? And so, one of the biggest feedback that I got was the confusion of our coffee beans being in a milk carton and the name of the company being Fat Miilk. I will say this is nothing I don’t already know, right? In the case that I launched the company in 2020 and we did so many pop-ups. 

I mean, we did pop-ups all over Chicago. I mean, anywhere and everywhere, you know, gyms, Chinese restaurants, parks, everywhere. I mean, and we got all of that feedback, right? And people would say the same things you know? And I definitely took all of that into consideration and a lot of people don’t know that when I was filming for the show, I was already looking to address those concerns and I was also negotiating the lease for our first storefront, right? 

So, I was doing all of that because we all are there and we all have businesses, that’s the whole premise of the show is that we’re all entrepreneurs. We’re all still working on our business, we still have to keep the business afloat while we’re filming for this show in full anxiety mode. I mean, it was like a whole flex from mental, emotional, everything, physical, and I will say you know, those were – it was definitely confirming when he gave me that feedback that this was definitely something that we needed to address. 

And so when I came back from the show, you know I found my dream creative agency who was going to help me rebrand the entire business, right? And I am someone that has incredible intentionality maybe to a detriment sometimes, you know? I want to understand every decision we make with intention, like if someone tells me, “Oh, these are our brand colors” I want to know why.

[0:26:19.5] TU: Yep. 

[0:26:19.8] LH: You know, like it has to have a reason, it has to have some kind of intention as to why you made that decision and it can’t just be because you like it. In my opinion, you’re missing out in a huge opportunity, right? And so a lot of people don’t know that you know, I named the company Fat Miilk because when people think of Vietnamese coffee, the most popular way to consume Vietnamese coffee is with a little bit of sweetened condensed milk, right? 

And so when people say, “Oh, have you had Vietnamese coffee before?” they’re like, “Oh, yeah. I don’t like it, it’s too sweet” or it’s like, “Oh yeah, I do love it. It’s sweet and this and this and that” and I’m like that’s just one version to enjoy Vietnamese coffee but Vietnamese coffee is just beans from Vietnam, right? And it is a very bold nutty chocolatey two times the caffeine content type of bean that when you add a little bit of sweetened condensed milk to it, it just is the perfect balance. 

So, when I named the company Fat Miilk, not only do we intend to do some exciting things with condensed milk but also I get to educate people like, “Look, the reason why it’s called Fat Miilk is because you probably think sweetened condensed milk equates to Vietnamese coffee, right? But let me tell you why it’s not” and so I need to educate consumers and tell a broader story as to why Vietnamese coffee is what it is. 

And so when I came back from the show and hired on Truffl, they’re an amazing creative agency out in LA, I had them challenge me on every single decision I have made up into that point, right? And I said, “Challenge me, why did I name it Fat Miilk? Why is the logo a water buffalo? Why the colors, why the milk carton, why this, why that?” And if I didn’t have a good answer for that now we needed to come up with the solution, you know? 

And so yeah, and so you know, we’re about to launch our Fat Miilk 2.0 is what I call it because I had a huge opportunity and a huge blessing to kind of redirect this whole brand in a way where now it’s viable to scale. It’s really good logistically, you know when it comes to complexity. You know just the packaging itself, it’s ready to grow, and just use all of that feedback over the last couple of years now put the company in a position to really play in the category. 

[0:28:37.8] TU: Yeah, and what I love about that, my takeaway there is your openness and receptiveness to be challenged, right? I think so often especially as a founder, right? It’s your baby, it’s your product and there’s moments where we have to set ego aside, right? And acknowledge and recognize like, “Hey, we’ve done an awesome job of getting the product to this point. I started this literally from an idea to a product that people are willing to pay for.” 

That is an amazing accomplishment, an amazing accomplishment, and then to say, “Okay, next level” you talked about you know, hiring an agency. You obviously have input and feedback and you know, it sounds like there is some consumer research going on there, probably formal and informal, and then to go work with an agency and say, “Hey, challenge me, challenge me on everything that I’ve done” and not in a egotistical, “I’m going to tell you why.” 

But in a, “I’m going to make sure that this is the best product that it can be and if there is a way that we can make this better I’m open, I’m receptive to that” and that is beautiful and that is hard to do, very hard to do. 

[0:29:40.9] LH: It is. It is and let me tell you, when I made the decision everyone was against me. My fractional CFO was against me, my team was totally against it. They were just like, “No Lan, we love it, we love the water buffalo, we love the carton, and look, it was a success in the sense that it got the attention of Gordon Ramsay.” You know, if you watch the finale, our old brand is plastered all over our pop-up and you know, that episode. 

And so like, it is beautiful but when you think about it from a business perspective, it didn’t put us in a position to really play, right? It was complicated, it was confusing, it was so many things, and so I will say you know, everyone was pushing against me to keep it the way that things were and I had to challenge everyone and be like, “Look, I’m making this decision. We need to address these issues because if we expand and we’re in Iowa and Nebraska, are we going to be able to it on the show and have and communicate exactly who we are as a brand and without us being there?” 

“If I can’t say that with our current brand though, we need to make some changes” and there were days, there were days, let me tell you, where I was genuinely depressed. Like I remember when we made the decision to nix our logo, which is a water buffalo, the national animal of Vietnam but it has no relevance to coffee because coffee is not grown in the water, by the way, that was a really dark day for me. 

Because I was like, “What have I been doing this whole time?” Like you know, I feel like I’ve built this brand, people really love it, they resonate with the water buffalo, it kind of looks like the Chicago Bulls, you know with the [inaudible 0:31:24.0] It was this whole thing and people were genuinely sad about it and I was sad about it and I had to stick to my gut and be like, “We’re letting it go.” 

[0:31:33.6] TU: Yeah, yeah. 

[0:31:34.1] LH: It’s not going to be our logo anymore, you know? And so that was really hard for me during the rebrand but I stand by what it looks like now and I know it can go the distance. 

[0:31:44.3] TU: Well, and that’s the key, go the distance, right? I mean, I think what you’re talking about there the vision, you know I think about me as a consumer in Columbus, Ohio going to the coffee shelf like that’s what you’re talking about next level, right? 

[0:31:54.5] LH: Yes. 

[0:31:54.9] TU: You are not talking about your inner circle or people that are you know, attached to the brand and from Jump Street and there’s risk in any one of those decisions obviously but you know, I think that you’re talking about, “Hey, how do I take this to the next level?” and the bigger vision that you can see, so much there to takeaway as you shared that. 

[0:32:14.2] LH: Yes. 

[0:32:15.0] TU: Let me go – I want to share with our listeners and talk about the timeline of what you’ve built because it’s really incredible in a short period of time. 

[0:32:22.1] LH: Thank you. 

[0:32:23.0] TU: So, April 2019, you incorporated, you got the trademark in July 2020, you are furloughed from your pharmacy job. September 2020, just two months after that furlough, you launched Fat Miilk as a brand, December 2020 you secured wholesale partnerships. April 2022, season one of Ramsay, Gordon Ramsay’s food show starts. August 2022, lease signed for the storefront, we’ll talk about that here in a moment. August 2023, you launched Kickstart. 

I mean, we’re talking about a very brief period of time where a lot was happening and if I am following correctly, you were furloughed from your pharmacy job and that really accelerated the growth of your business but the idea had been around prior to that furlough. Am I following that correctly? 

[0:33:06.1] LH: One hundred percent. 

[0:33:07.0] TU: Okay. 

[0:33:07.6] LH: Yes. 

[0:33:08.3] TU: Awesome and you – 

[0:33:08.9] LH: That some people will say – just to quickly plug in there, people say, “How did you launch this company in two months?” It’s like I’ve been conceptualizing, which is the longest part by the way, when you’re thinking about how you’re going to do it, what it’s going to look like, and execute. I’ve been doing that for years, you know? And so when it came to the opportunity to actually put it in motion, that’s how we were able to launch in two months. 

Business, you know what I mean but like if I just thought about this in two months and launched it, I mean, that is – I just want to make that clear that you know, this was something that was brewing for a while. 

[0:33:41.2] TU: Do you think you would have pursued this regardless if the furlough happened? Would it have just been a delayed timeline? I’m curious to hear your reflection back on how much of the furlough was an accelerator or an initiator or you know, if you would have grown in that role or maybe pursued a fellowship industry pathway. Like is there a place where this idea maybe never sees the light of day or it would have just been maybe a little bit more down the road? 

[0:34:08.9] LH: Yeah, Fat Miilk was 100% going to happen. Yes, so 100%. I will say that furlough was the biggest blessing in my life because I told myself, “You know, once I get to this point I’m going to quit and go all in on Fat Miilk” and then that timeline started to get pushed back. “Once I get here, you know? I’m going to do that” and so that furlough was just like I took that as the sign, the universe telling me it is time to go, you know? 

And so, I think when I got furloughed I didn’t have a choice. It was I was furloughed, you know I had no choice but to make my dream come true as opposed to like go and look for another pharmacy job, you know? So that was a big sign for me and I ran with it. I saw that opportunity and I’m like, “This is it. This is the world telling me you need to go and do this” and so when they asked me to come back two months later I said, “No, I already launched it.” I already launched the company, so I’m just going to focus on this now, yeah. 

[0:35:08.1] TU: Lan, I’m curious as you think about all the different aspects involved in starting and growing a business, running a business, right? Marketing, sales, building a team, culture of the company, finances, distribution, supply chain management, when you think about all of the different pieces that you’ve been involved, what has been the area that’s had the biggest learning curve and growth for you over the past few years? 

[0:35:32.8] LH: Yeah, it’s a good question because I think everything has been a learning curve. I will say, just to transition from going from a very regulated structure and lifestyle with not only being a student in higher education for 10 years but then going into pharmacy to then going into entrepreneurship, that has always and still is a very big challenge in my life, right? I think when you transition from you know, going from a corporate structure into anything on your own, you are the corporate structure and a lot of people don’t know that, you know? 

They’re just like, “Wait, what am I supposed to do, you know?” Like you’ve been told, you know, I’ve been told exactly how my seasons look. You know, you have your fall semester, you have your spring semester, you have summer break, you know? And then from there, when you go to work, you have your schedule, you have your shifts, you have your you know, things that you know you can and cannot do, especially a very regulated industry like pharmacy. 

There is no creative flexes in there and so when I went from my entire life of living in structure to then going on and starting my own business, I had to wake up every day and sometimes I didn’t know what to do. It’s like, “Wait, you have so many things you need to do” and you have so many things you need to learn and you don’t actually know where you put your time and energy into what is going to convert for you the most. 

So, it’s so much trial and error in just learning, learning how to prioritize your days and sometimes, you don’t even move the needle an inch, right? Because you’re just like, “Okay, well, I guess I realize you know focusing on this email newsletter or what” you know, trying to cold call a bunch of other brands, it didn’t go anywhere but you have to keep trying and see and I think even until this moment, you know I still have to segment and learn that structure in my day that I thrived in corporate culture to then apply that to my own life. 

And being able to deliver and execute for my team and for the future and grow Fat Miilk and like you said earlier, you are your biggest asset to your company, you know? Like truly how you operate and how you structure your days and if you feel good about that day, you feel productive about how you structured that day, all of that is such a big influence in how your company ends up doing, right? 

And so, I always say like you, the only person that’s getting in the way is me, you know? I feel like I can teach it to myself, I can teach myself supply chain and customs and importing beans and all of these things but if I am not feeling it that day, that ultimately is my business is going to take a hit, you know? It’s like now you have to learn discipline to a T and that is the hardest thing. 

[0:38:24.6] TU: Yeah and I think to give yourself some grace like you know, you gave the example of like you can spend a day making cold calls or working on the newsletter and you’re like, “Hey, I thought that was going to be a high impact priority day where me as the founder and the CEO can move the needle most” and sometimes it’s not or you say, “Okay, that work, that didn’t work. Now, I’m going to bob, now I’m going to shift.” 

But giving yourself some grace in those moments of, “Yeah, maybe I didn’t tangibly move forward the business today but I learned something and I learned that hey, this doesn’t work or I’ve got to iterate” and you know I think sometimes, you know the wins need to be reveled in and enjoyed and celebrated but also there are those days, there are the seasons, there are the weeks where you’re grinding or you’re like, “I don’t even know where to start on the list of things to be done.” 

And like those moments, those seasons, those days are going to happen. They’re just going to happen and you know I think to recognize them and obviously, you’re speaking from experience there, it’s so important to give yourself grace in that season. 

[0:39:20.0] LH: Yes, that’s real. It’s real. 

[0:39:22.9] TU: As you think about the future of Fat Miilk, you’ve mentioned Fat Miilk 2.0 a couple of times, you mentioned at least once or twice getting ready to open a storefront. Tell us about what’s next for Fat Miilk in this 2.0 iteration and where you see the brand going here over the next couple of years. 

[0:39:39.8] LH: Yeah, absolutely. You know, we’re such at a pivotal time in the company right now in the sense that we had an opportunity to really restart the brand and do it with intention. A lot of brands don’t get to do that and not only that but we just had raising credibility from the Gordon Ramsay show, right? And so I’m really adopting this clicks and bricks business model. You know, if you look at businesses like Warby Parker and Outlaw, you know you have – they have their online presence but they also have this in-person on-the-ground brand experience, right? 

And I think that is so necessary for an emerging market and so, you’ll be seeing a lot of us double downing on our digital footprint but also expanding our community outreach, right? Through different storefronts throughout Chicago and expanding to major cities but also what’s really important to me is approaching Fat Miilk with the utmost respect for the farmers and the coffee industry, right? 

And if – you know, I don’t want to bore people with the history here but you know, just due to climate change, the Robusta bean is actually going to be the biggest shift in consumer just brands in general when it comes to coffee and what is going to be readily available, right? And so we have an opportunity to really be a huge player in the impact of climate change and I’m really looking into upcycling every single layer of the coffee bean itself because a lot of people don’t know what’s a cherry. 

So, there is a fruit around it and the seed in the middle is the actual coffee bean and so I’m working with farmers right now to see how we can upcycle parts of the pulp and the skin of the cherry to use in some of our other verticals and that’s been really exciting for me and maybe that’s the compounding part of pharmacy that I really enjoy and being able to take something and make something new out of it. 

So, that’s kind of the approach for Fat Miilk moving forward is having consumer experience in multiple channels but also doing something with the coffee cherry itself and having an impact on just the industry. 

[0:41:55.0] TU: And I think that connects so well to your strength that you talked about, you know, towards the beginning of the episode, which is your strength around the branding, the marketing, the creative side, the storytelling, right? Bringing the cup of coffee to individuals as an experience and I think we’ve come a long way as a consumer but I would argue we have more to go and you are obviously tapping into that. 

That you know, I think people, some people maybe just want a cup of coffee every morning they want to think about it but I think there is a big market of people that are very interested in where is this bean coming from and what is you know, the story of the farm, what is the story of the roaster and you know, how can this really come to be an experience and not just something that’s a functional part of the day that I don’t really think a whole lot about, right? 

[0:42:38.2] LH: Yeah, I absolutely agree, and I think a small part of people, I will say a minority group of people really, really geek out about that stuff but I think there is an opportunity for you know, mass appeal for people to care about that stuff. 

[0:42:52.8] TU: I agree. 

[0:42:53.2] LH: You have to do it, you have to do it with lifestyle. You have to do it where it’s a party and not a protest, right? Because climate change can very easily go into this protest mode, right? Where we’re not doing things right, we’re contributing to it like you know? And kind of playing this blame game but if you can create a brand where people just really resonate with you know, the packaging and what you’re doing.

The vibes you’re giving off, they naturally are inclined to care more about why you exist, and that is the approach that I am taking. I think a lot of brands go so far right or one way or the other about you know, going deep into climate change, going top of really, really using these big words and things that people get really bored about when it comes to the impact of the pulp and you know, just the coffee production and how that can impact just the industry and the you know, the world. 

And so, I think the best people to do it are brands who have a way to engage customers without them actually even knowing that they’re engaged. 

[0:43:58.1] TU: That is fantastic and this has been a real treat. I am so grateful for you coming on the show and sharing your journey and I’m really excited to follow what’s ahead. I have a feeling you’re just getting warmed up here. So, where is the best place that our listeners can go to follow your journey and learn more about what you’re building? 

[0:44:15.1] LH: Yeah, absolutely. We’re pretty active on social media. So, it’s you know Instagram, Facebook, TikTok, all of that is @fatmiilk with two Is, so Fat Miilk. The best place to just get our coffee, experience the brand, we’ll always be fatmiilk.com, and then for people who are in Chicago or visiting Chicago, we are building up our Chicago flagship storefront and that is in uptown at the corner of Broadway and Arga. 

[0:44:42.4] TU: Awesome. Well, thank you so much again and when you decide to expand into Columbus, Ohio you have to let me know, Lan. 

[0:44:48.7] LH: Absolutely. 

[0:44:49.5] TU: Great market here as well but in all seriousness, thank you so much for coming on the show. 

[0:44:53.6] LH: Yes, I appreciate it. Thanks for having me. 

[END OF INTERVIEW]

[0:44:56.1] JW: Hey, this is Justin again from the YFP Team. Thanks for tuning in to today’s podcast. If you’re a pharmacy professional, you know how crucial it is to have access to reliable drug information. That’s why we’re excited to tell you about Pyrls, today’s podcast sponsor. Gone are the days spending hundreds of dollars for access to drug information. Pyrls offers top drug summaries, clinical teaching points, a drug interaction checker, calculators, and guideline reviews, all in one user-friendly resource.

Whether you prefer accessing information through your web browser, Chrome extension, or mobile app, Pyrls has got you covered. Plus, for a limited time, you can visit pyrls.com to get access to more than 25 free Pharmacotherapy charts to get you started. Upgrade your drug information resources today with Pyrls, visit pyrls.com, that’s P-Y-R-L-S.com, to learn more. Thanks again for listening. 

[DISCLAIMER]

[0:45:50.3] TU: As we conclude this week’s podcast, an important reminder that the content on this show is provided to you for informational purposes only and it is not intended to provide and should not be relied on for investment or any other advice. Information on the podcast and corresponding materials should not be construed as a solicitation or offer to buy or sell any investment or related financial products. We urge listeners to consult with a financial advisor with respect to any investment. 

Furthermore, the information contained in our archived newsletters, blog posts, and podcasts is not updated and may not be accurate at the time you listen to it on the podcast. Opinions and analyses expressed herein are solely those of Your Financial Pharmacist unless otherwise noted and constitute judgments as of the dates published. Such information may contain forward-looking statements, which are not intended to be guarantees of future events. Actual results could differ materially from those anticipated in the forward-looking statements. For more information, please visit yourfinancialpharmacist.com/disclaimer. 

Thank you again for your support of the Your Financial Pharmacist Podcast. Have a great rest of your week.

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YFP 091: How to Become a Fit Pharmacist


Becoming an Entrepreneur: The Fit Pharmacist

On this episode of the Your Financial Pharmacist Podcast, Tim Church interviews Dr. Adam Martin about becoming an entrepreneur for another edition of the side hustle series. Adam has been practicing as a pharmacist in the community practice setting for over 7 years, in addition to being a certified personal trainer, licensed nutrition consultant, author, speaker, and competitive natural bodybuilder.

About Today’s Guest

Graduating from the University of Pittsburgh School of Pharmacy, Dr. Adam Martin has worked as a full-time pharmacist in the community practice setting for over 7 years, in addition to being a certified personal trainer, licensed nutrition consultant, author, speaker, and competitive natural bodybuilder.

His passion and focus is empowering pharmacy students and pharmacists
to overcome the barriers we face in pharmacy to make self-care a reality. He outlines how to do this with practical and realistic tips in this book Rx: YOU! In his book, Dr. Martin dispenses his Rx for success in how to simplify nutrition, fit in fitness, and manage stress so that you can become The FitPharmacist and put the health back into healthcare.

Summary

It’s easy to hear Dr. Adam Martin’s passion for self-care, pharmacy, fitness, and life. While Adam’s mother was sick with cancer, he spent a lot of time with her going to pharmacies and noticed how compassionate pharmacists were in caring for his mother. He wanted to continue that care and empathy for patients as a pharmacist and was driven to become one, despite not being accepted to pharmacy school at first.

Adam’s been a practicing community pharmacist for 7 years and loves his work. He enjoys being able to build a rapport and relationship with patients and feels that every interaction is important and directly impacts someone’s life.

His passion for his pharmacy career floods into every other aspect of his life and is apparent in his entrepreneurial journey. In college, Adam started helping his colleagues with their fitness and health journeys. This ultimately formed a community and inspired him to create an Instagram account (@thefitpharmacist) which currently has almost 30,000 followers.

Now, The Fit Pharmacist business has 3 tiers which include nutrition, health coaching, and physical fitness. In his business, Adam continues to help pharmacists and pharmacy students put the health back in health care and truly take care of themselves so they can better serve their patients.

Adam’s also been in business since 2013 with Dr. Joe Klemczewski and Dr. Kori Propst of The Diet Doc. Adam is also a speaker, author, and coaches other pharmacists and pharmacy students to become health coaches.

Mentioned on the Show

Episode Transcript

Tim Church: Adam, thank you so much for taking time to come on the show and for being a part of this side hustle edition.

Adam Martin: Tim, thanks so much for having me. Been a big fan of you and other Tim, especially since reading the book you guys created, which is phenomenal. “Seven Figure Pharmacist,” so much value in there. It’s just really a masterpiece for the profession. So thank you so much and congratulations on that production.

Tim Church: Oh, thanks, man. We really appreciate that and, you know, that was really the goal in mind is to get that information out there so that people don’t make the same mistakes that we did. So definitely appreciate you for the shoutout on that. Now, being into fitness and weight lifting, I want to know, did you get your workout in today?

Adam Martin: I actually did. You guys can’t see on the video, but I’ve got my “Deadlifts and Chill” shirt on. It’s the same thing as “Netflix and Chill” but “Deadlifts and Chill.” So yes, sir, I worked at Club Pharmacy this morning and then went right to the gym. But yeah, that’s my life is pharmacy and fitness.

Tim Church: Awesome, man, me too. I got mine in, so I felt good going into this podcast, you know, making sure that I was ready. Got my workout in. So before you kind of do your workout, is there anything that you listen to? Any kind of music that gets you pumped up for a workout?

Adam Martin: Oh, absolutely, man. Throughout the whole time, not like a specific song, but a high BPM. If you guys have satellite radio, BPM is an awesome station. You guys can use like Pandora for free, but yeah, any high beat. I actually studied Spanish in addition to pharmacy, so I love like upbeat Da Miel (?), Yummy (?), all the awesome people out there that are doing like mixed reggae type stuff. So any like high beat, high energy. But then I also like some rock. If you guys listen to Disturb, they’re legit for really getting your mind in the game. For sure.

Tim Church: After I read your book, I thought maybe Lil Jon and the East Side Boyz maybe as well.

Adam Martin: Yeah, you got that reference. Well it’s funny, I actually play that song to keep my techs engaged at work. Whenever they say like, we need a mix for reconstituted amoxicillin, every then and now I’ll put “Shake it Like a Salt Shaker.” So yeah, man, you’ve got to bring in the fun. And that’s why I call it Club Pharmacy is because, yes, it’s very serious, we’re taking care of people’s health. We’re literally impacting their lives. But you have to have fun and enjoy that because if you don’t, that stress is going to eat you alive. So finding some sort of way to create that environment or joy, happiness is going to allow you to give to your full potential, and that’s why I do what I do.

Tim Church: Even if it’s with Lil Jon.

Adam Martin: Exactly. And actually, he’s really intelligent. So I know he’s making millions of dollars for saying three words, that being “yeah,” “OK,” and “what,” but this guy, he’s actually pretty intelligent — I don’t know if you’ve ever read up on him or not, but he makes some good mixes.

Tim Church: Yeah, that’s cool. I’ve been into like ‘80s montage music lately. So like all the Jean-Claude Van Damme and the Rocky movies. Those have been kind of my jams lately.

Adam Martin: Nice, man. Yeah, that’s what’s cool is it really depends on each individual, which is the whole approach that I have with health coaching that I do is there’s not a cookie-cutter plan where everyone fits into one category. It’s what are your goals? What do you like? What can you stick with? Because a lot of people fall into that trap of I want extreme results, so I have to make extreme sacrifices. Just like what we’re talking about with working out, like, oh no, I have to suffer. This is not going to be fun. Like this is punishment for the food I wasn’t supposed to eat. No. This is a celebration for what your body can do. Life is meant to be lived. And why walk when you can dance, man? So make it a party. So find that music that you love. I have some friends that really like classical music when they lift. That really juices them up.
Tim Church: That’s interesting.

Adam Martin: I don’t know how the heck they get through their workout, but that’s them, and you know, to each their own.

Tim Church: That’s how they hear it, yeah. Well, I’m really excited to kind of get your entrepreneurial journey and how you’re delivering value to other pharmacists out there. But before we kind of do that, can you talk a little bit about your career path as a pharmacist?

Adam Martin: Absolutely. So my career path as a pharmacist was my — I guess I’ll start with my why. My mom — actually, I love animals. We’ll start there. I love animals, so of course, the clear choice was I’m going to be a vet. Right? I want to take care of the puppies. I want to do all those things. So I very fortunately went and chatted at a vet clinic to kind of see what really went on. And it was not at all what I expected. I hated it, so luckily, that was in high school, so I was able to make a pivot to something else. Unfortunately, around that time, my mom got diagnosed with very aggressive cancer. I didn’t know it at the time, but she was given less than six months to live. And she was very determined, had a very strong mindset and ended up fighting for over five years in that battle. But during that time, we were in the pharmacy most days of the week. I don’t know any pharmacists personally at this time in my life. We don’t have any neighbors or family friends or anything like that, and all I knew was these people were really smart, and they’re crazy busy, like running around, short-staffed, all those things. But amidst that, a total stranger, my mom and our family, they would go above and beyond and really show that care and dedication and just say, like, “You know, can we drop this off for her? How is she doing?” Just genuine questions that just like caught my attention, like this is amazing that a total stranger can care so deeply for a stranger. So that really is what got me looking towards pharmacy in the first place. And then the more I looked into it, the more it was very clear I was meant to do this, like with absolute certainty. So I applied, I went to Pitt undergrad. And I applied to pharmacy school, super excited, and then I got rejected. “Your grades suck, this and that, you don’t” — whatever the reasons were, I didn’t get in. So I could have used that and said, “You know, this is crazy. I wasn’t meant to do this. This is too competitive. Blah blah blah.” But I really had my why. Like I was meant to do this. And instead of being discouraged, I got resourceful, I got involved in organizations, I was in the pharmacy school so much volunteering and learning, people thought I was a student. So I used that as my strength.

Tim Church: Wow.

Adam Martin: And then I actually the next year, applied again. I didn’t get accepted; I got waitlisted. I was the last person to get in my class, in my class of pharmacy. And I was like so excited and blessed. I’m like, oh, this is amazing. At the time, I was like, “Woohoo! This is great.” And we had orientation. And they talked about, don’t do this, don’t get in trouble. If you have a problem, talk to someone. And then the very last thing they said is, “By the way, you need to elect a president for your class.” And dude, it was a moment I’ll never forget. Like I was meant to do this. My parents really pushed leadership skill development. I was an Eagle Scout, all these things. And it was like, everything that I’ve done has now come to this point right now. So I ran for office, and I got elected president of my class. And I was like, you know what, I worked so hard to get in this, it literally took years plus one to get in here. I’m not going to waste this opportunity. So because it took so much, I overcame so much pain and rejection to get in there, I looked at this as such a gift. So I became like, how am I going to maximize this? Around that time, I also got into fitness. I’d been lifting for a few years, but I really got focused in the nutrition aspect. And what I found was if I went out and partied, I wouldn’t be able to concentrate in the classroom, and my workouts would suffer. But if I ate well and rested and did all the good things, I would be really focused in class, I’d make really good conversation, I’d take good notes, and my workouts would be amazing. So it was this dichotomy of fitness and pharmacy that really catapulted my success — not necessarily grade-wise, because I wasn’t a Rho Chi, I was more of a back-Rho Chi or a no-Rho Chi, so the grades weren’t all there. But the relationships, the learning, being involved in the community, volunteering. I went to seven conferences while I was in pharmacy school. So really just putting my energy in learning and connecting and networking and really making the most of all these amazing, brilliant people in pharmacy that I was blessed to have access to as my professors and colleagues. And whenever I graduated, it was right when the market started to shift. So when I was a first-year student, I was in Phi Delta Chi, and the people that were graduating in my fraternity were all talking about, oh, about a sign-on bonus or relo bonus, all those things that, you know, were the glory days of pharmacy. Well, that was literally the last year of that. That was I think 2008. And then it started to shift. Sign-ons were gone, relos were gone. And whenever I graduated, those didn’t exist. And it was really competitive. The job market really got tight. But because I networked and showed value, went to conferences, I ended up getting like six job offers when I graduated. Whereas people that just went through the motions didn’t even have any. Like there were some people that they didn’t know what they wanted to do, which is fine, you’re still looking to figure that out. But they didn’t have any job offers, so even after graduation, they were really struggling because that market shifted. So that really gave me an idea to not only help pharmacy students maximize pharmacy school but to help pharmacists and people in healthcare to live and give to the best potential possible because as you guys know listening, you’re probably in pharmacy, either a student or a pharmacist, there’s a lot of stress. Like a ton of stress. You’re trying to do 30 things at once, you’ve got flu shot quotas, you’re trying to give drugs that are off-market, and people are yelling at you, all these things. But you still want to give. You still have your why for why you got into this. But if you don’t have clear focus on that, it can really wreak havoc. And then you can fall into this trap of I’m here to give and serve, so me taking a lunch is selfish. Me giving up my time to work out instead of working out and taking care of myself, I’m going to give it to my patients. That’s really what it’s about. But short-term, that might work. But over the long term, that’s where it gets us into trouble. We start gaining weight, we start getting really overwhelmed with stress. And then it comes to a point where we’re not able to perform at our highest level. So by “giving our own self-care away,” we’re literally creating a detriment to the service of healthcare we’re providing. So self-care is not selfish at all. It’s the most selfless thing you can do because by investing in yourself, you can give more. And that’s my whole purpose is how to help people give their full potential.

Tim Church: I think you’re story of getting into pharmacy school and that path that you took is such a cool story just of resilience but inspiration on how you got into the field. And then I think you also made just a huge point about healing the healer, and that was always a point that was brought up when I was in school that you really have to take care of yourself. And I want to get into that a little bit more, but talk about what you’re doing as a pharmacist right now in your full-time job at a community pharmacy.

Adam Martin: Sure. So I love community pharmacy because it’s based on relationships and really having that rapport with your patients when they come in, you know them by their name, they know you by their name, you can follow up and say, “Hey, how was your graduation?,” sending them cards, just having genuine conversation and caring about people. That’s why I love going to work, and I can stand for 13 hours without a break and dance out of there like I just got there. So just having that level of impact and the relationships with the people to really just give and help them in their darkest moments because guys, when people come in the pharmacy, they’re most likely not having a good day. So if you can come to that interaction with energy and support and just being there for them, you’re going to impact their lives in so much — like it’s indescribable, the level of impact that you have the potential to make. But if we ourselves are facing issues that are controllable by diet and exercise, we’re doing a disservice. So by investing in ourselves, we can really make each and every interaction high-level. And I know that might sound like ridiculous or unrealistic, but I mean, I’m not at a slow store. We do over 500 a day without overlap. And you know, I go through the same stuff, tech call-offs, all the things. I’ve been doing it since 2012, so living in the trenches to give practical advice that’s realistic to help you with nutrition, fitness, dealing with stress, that’s kind of where that passion came from, unfortunately, through seeing so many other pharmacists succumb to that stress and the pressures that can take ahold of you if you allow it. So that’s where my one book came from, “Rx You: The Pharmacist’s Survival Guide to Managing Stress and Fitting In Fitness,” to take all those best practice tips and help you to overcome that and really invest in yourself.

Tim Church: Wow. I think you hit on so many points there that are just so key because you nailed it that pharmacists are so accessible and have the opportunity to really help people in multiple ways. But just even taking an interest in them when they’re at their worst can make all the difference. And I think sometimes, realistically, like you talked about, it can be difficult when you have all of these other things competing for your time and attention and just your own general energy and exhaustion. And so I think that other people probably listening are thinking, yeah, I get everything Adam is saying, but sometimes, I bet it’s difficult to maintain that same level of service and attention that you can give throughout your entire shift there. So I think that although it’s something that we should all strive for, it’s probably not always easy, right? To do that all the time during your entire shift.

Adam Martin: Oh guys, I’m not perfect. Like I make mistakes. But being able to do that the majority of the time and set yourself up so it’s easier — it’s not that it gets easier, it’s just that you get better. So it’s not that over time, stress goes away. Quite the opposite. You guys know, like they cut hours, more quotas, now there’s Shingrix on top of flu shots, and that’s on back order, so we just can’t wait ‘til that drops back again. But yeah, I mean, it’s not that it gets easier, it’s just that you get better. And you’re going to have days where life happens. If you’ve got kids, they kept you up all night or you’ve got relationship problems or you have a flat tire on your way to work, yeah, life happens. But being able to roll with the punches and bounce back from that, that’s what that practice. So what you practice in private is what you see in real life. So being able to do those rituals and prepare yourself so that when those things come up, you can face that adversity head-on and use it to strengthen you as a kind of overcoming a challenge.

Tim Church: Well, I mean, it’s cool, like I love the energy and the passion that you have just around the profession but your job and how you’re impacting patients every day. And I think that’s awesome, and you know, unfortunately, I don’t think that’s always the case in our profession. And it depends on your own ability to control your emotions and the things that are going on, but also there are some factors within the profession that do make it challenging to kind of come with that same level of passion and intensity. But I want to shift gears a little bit, and I want to know how did you become interested in entrepreneurship and creating this business, The Fit Pharmacist? How did that all come into play?

Adam Martin: That’s an awesome question, man. And I don’t really consider myself an entrepreneur because I have a full-time job, but I guess I’ve got like two jobs, like the entrepreneur gig. But it started out by literally just people coming to me and saying like, “Hey, how can I do this? What tips do you have? What suggestions?” and just helping them. And it literally created a community. What started off as an Instagram handle became a community and then a business, and now like this movement in pharmacy where there’s pharmacy students and pharmacists that share their story every Friday. I’ve been doing it for 2.5 years now for Fit Pharmacist Friday, where that’s a source of inspiration and motivation for others who are exactly what you said, going through these challenges. And we all have our seasons where we feel down or it’s not going to happen or tough times. But having that community, much like what you and Tim have with Your Financial Pharmacist of support and mentorship, is just so phenomenal that it just kept growing and I kept getting more and more people and then the followers started growing, and I just kept creating content because I love it and I’m like, hey, here’s an issue that I see all the time in pharmacy that people complain about. This is something that I’ve used and others find helpful, let me share this. And that’s how it spread is just creating value that works and is practical because you can want to be healthy and talk to a nutritionist, but they don’t really get pharmacy world and how we don’t have a break and we have to do 30 things with the manpower to only do five. So when they tell you to eat a salad for lunch and chew 30 times before you swallow, it’s not practical. So if it’s not practical, and you’re not going to do it, and then you’re going to be right back where you started. So having simple solutions that are actually, you know, going to be effective in your work environment is really where I thrive to cut through the crap. But it’s still using stuff that’s research-based, effective, scientific, but translating that to pharmacy world, whether that’s nutrition, fitting in workouts, mindset mastery through meditation or self-development through reading, seminars, things like that. That’s where my niche came from. Then it just became so many requests for people to do one-on-one coaching. As a competitive bodybuilder, a *drug-free* — pharmacist, but drug-free bodybuilder, yes, that just fueled my passion. And I just created this community, and it turned into a business, and I just started to think, you know, this is something. Like I get messaged every day by people all over the world — literally. In India, Spain, Africa, I write for a magazine in South Africa, like it’s literally a global community. So in order to do that effectively, I need to figure out how business works. Because I wasn’t trained in that, I don’t know what I’m doing. I’m just creating value with stuff that I love. And to answer your question, that’s kind of how the entrepreneurship worked is I just did what I love, did it from good reason, with good intentions to help people to overcome the struggles that I myself went through and see others doing and just kind of extending a helping hand. And that created the book and the community and the business. So that’s what I do now is I help pharmacists and pharmacy students do the same thing in creating their health coaching business. I’ve been in business since 2013 with the godfather of flexible dieting, Dr. Joe Klemczewski, and his partner, Dr. Cory Probst (?), who is literally the best health psychologist in the world. I actually joined them as a client when I first graduated pharmacy school, and I asked them like, “Hey, I have this passion for nutrition. There’s all these certifications. What do I do?” And he said, “We can train you to do what we do.” And that’s what I looked at for awhile just to kind of see time play out, check out was what they’re doing legit, get referrals, just doing all those things to make sure it’s all good because he was an idol in natural bodybuilding world. So I knew he had a huge following, really great integrity, everyone has awesome things to say. But you know, money talks, as they say. So I really wanted to play that out, and it was one of, if not the best investments I’ve ever made in my life. So I’ve been with them since 2013. I’m actually flying to Nashville this Friday to give a talk alongside them. So they started as my mentors, now they’re my colleagues and business partners.

Tim Church: And so what it sounds like, Adam, is that it took some time to sort of grow that community, put out a lot of great content, and then people were catching on, really seeing that value that you were bringing to the table. And it almost seems like they sort of naturally became something that you could monetize, that you were solving people’s problems that they were having.

Adam Martin: Exactly. And straight up, like I wouldn’t be here if it wasn’t for the awesome people in our community of the Fit Pharmacist movement. Like they’re phenomenal. Literally, you had mentioned earlier that not everyone’s always at the top of their game or so enthusiastic. Yes, that’s true. But I want to come back at that and say, there are so many that are, that they have hard days too. They’ve gone through those things, and that’s why I started that Fit Pharmacist Friday is to let people know that, you know, your colleagues, your students, might be Debbie Downers, I don’t know. But you need to know that there’s a community of people who have gone through some serious crap, whether it’s emotional or abuse or relationships or financial, and they’ve come out being so much stronger, creating strength from their struggle, making their mess their message, leading by example and being just a source of inspiration. So that’s why I do that. And it’s created this awesome community of pharmacists that are all about, you know, helping others. So that’s what it’s about, and I wouldn’t be who I am or where I am without you awesome people. So thank you. Thank everyone who’s listening and been with me on this journey because like you said, it did manifest naturally because — and it’s picked up momentum, so I guess a value point for those listening is very simple: Clarity creates power. So when I started, I had all these passions, you know, nutrition, working out, pharmacy, and it was like all over the place. But then finding my message and tying that all together, being an advocate and really resource to put self-care back into healthcare, particularly in the pharmacy profession, that’s when things really exploded because I got so clear and focused such that every action, every article I wrote, everything was tied to this one mission. And when you get clear on what you’re trying to do and the value and purpose of giving that you’re really on a mission to create and give to others, that’s when you’re going to take off. And I’ve read many books on this, I’ve gone to seminars with Grant Cardone, with Lewis Howes, with Tony Robbins, all this year, and it’s just getting those mentors. And I hear the same message, clarity creates power. Really get connected with your why, and stay true to what you’re looking to accomplish, stay true to that mission, why you’re doing it and the outcome that you want, and that is going to drive so much more success. And if you stay with that and be consistent and put in the work, you’re going to get results beyond what you could ever imagine.

Tim Church: It kind of reminds me of that quote from Zig Ziglar where if you help enough people get what they want, eventually, you’re going to get what you want. And that’s just really what I kind of hear as you’re going through that and talking about that because it’s easy to see that your passion and the power that you’re putting into this movement and parts of your business is really encouraging others but just having such a huge impact, and it’s really cool to see that. And to get a little bit more practical about the business itself, can you break down the different layers on how you’re bringing in additional income?

Adam Martin: Absolutely. The business is the Fit Pharmacist. And I have three main tiers with that. It’s expanding to a fourth right now. That being nutrition and health coaching, really helping people to live their best lives through helping them, specifically through mindset coaching, so how to deal with stress and anxiety, really have that attitude and practice of constant, neverending improvement, to really have those mentors and learn those things. The second being physical fitness, finding something that you enjoy because I love to deadlift, but you might not. Or you might have some physical ailment. So all my clients that I have, not one of them is interested in bodybuilding, and I am 100% OK with that. So just because I am a bodybuilder, that doesn’t mean that I expect you to be. That’s my passion. But you might like Zumba or something else. So it’s finding what you love and enjoy and doing that because it’s different for every person. And then the whole nutrition aspect. I do not believe in supplements or scam shakes or being reliant on a product because what’s going to happen when you go on vacation and don’t have the product or you go to a birthday party, and there’s no product there. It’s not living. It’s relying on an external thing. But when you really focus on education and being able to make those decisions and knowing nutrition, the science behind it, in a simple way. Not like a crazy, you know, professor-type deal, but practical knowledge, that’s going to allow you to become your best nutritionist. And I don’t throw you under the bus; I guide you through the process because everyone is starting from a different point. So that’s why I do very extensive in-taking with each of my clients to figure out what their goals are, what they’ve tried before, where they are right now and then where they’re looking to go so that we can create a realistic action plan.

Tim Church: And so do they pay you, is that like a flat fee for a service that’s over a certain period of time? Or how does that work?

Adam Martin: Sure. So the payment structure is based on time. So it depends on the individual because some people, you know, they’re at their healthy weight, they’re just really looking for more mindset. So I have a three-month program for someone that has that experience and they’re just looking to take that to the next level. I have a six-month program, and then I have a year-long program. So that’s why that intake is so important to really get to know the individual and based on where they are and where they’re looking to go, based on what their goals are, I can really make a recommendation for what would best allow that to practically happen. So that’s how that pricing structure works.

Tim Church: And then, so that’s one aspect of the business is doing basically consulting, helping pharmacists and other people get on a great nutrition plan, a fitness plan, and then what’s the other aspects of the business?

Adam Martin: So there’s a lot of pharmacists that feel like they’re not fulfilled. They feel like they’re just clocking in and just keep dispensing medications. It’s not their jam. They’re looking for another way. They’re really into the nutrition; they see the benefit for themselves, and they want to do that. They want to be the pharmacist that, you know, dispenses fitness to their patients and leading by example. But there’s so many internet programs and things like that, how do they do that? And how do they learn the business side? Because yes, there are pharmacy schools that offer PharmD-MBA programs, but you know, specific for fitness coaching, health coaching, things like that, that’s my other business is helping pharmacy students and pharmacists really do that practically from someone who actually does it. So it’s cool to get the inside business from like you guys do with your finance book, mistakes you made for investing and frivolous spending and so forth, just like me. Like I’ve made mistakes in building my business, spending money where it didn’t need to be, spending too much time doing this where it should have been that, so guiding them through that process with that whole plan and allowing them to do it at a faster rate with more success and I’m with them through that whole time so that, like I said, it’s different for every person, things are going to accelerate at a different pace. So being their coach through that process. I’ve been doing that for two years now, and it’s honestly one of the most rewarding things in my life because once you see someone really realize their potential and say things like, “Wow, I’ve always seen people do this, and I never thought I could do it. But I just did it, and it feels amazing.” I had one of my current clients for the 2018 course just closed his first health coaching client on a six-month program last week. And you should have seen him. Like he was so happy. Like it made everything, like all the work, all the late nights and everything that I had put in, it made it all worth it. That actually leads to the third layer of business, since you might pick up on I can’t shut up, and like I really done that for a long time, and that is speaking. I love to speak. It’s a passion of mine, it’s a natural gift. But really learning that and honing it so it can be effective in helping people to get those simple solutions to really empower themselves, whether that’s a mindset thing, staying in their element and overcoming stress at work, nutrition, social media, all of the things that I do and practice myself in a talk. So I speak at several businesses in the Pittsburgh area and all over. I’m actually flying to Nashville on Friday to talk about social media. But it’s a passion. I love it. And pharmacy schools are my jam. I’ve been working on a book for three years now to help pharmacy students master their whole experience in pharmacy school because I had an amazing education at Pitt, I love that school so, so much. But there’s some things that I wasn’t taught. Maybe I was not paying attention, so it could be my own fault. But there’s some things like building your personal brand, how to network effectively, like the ins and outs: what to do before a conference, after the conference, how to follow up, all of those types of things, I made a book. The first half is those practical skills that looking back as a pharmacist for eight years now, looking back in pharmacy school are my highlights, what were the things I wish I knew, that’s the first half of the book are those skills that will really set you apart and give you a competitive advantage in your career. And then the second part of the book is what took all the time. There are a collection of interviews from the best people in our profession, each chapter being a niche. So I have a chapter on specialty pharmacy with one of the best people in the industry. I have someone in research. I have someone that does PGY1 residencies, and all of those different things, those different avenues you can go, that are literally the top of their game. And I had pharmacy students do the interview so that they could get the experience asking them questions like, “Right now, you’re at the top of your game. If you knew you were going to end up here, and you were on Day 1 at pharmacy school, what things would you have done differently? What resources would you recommend diving into if this is your niche? What connections — where would you spend your time so that you would end up where you are, but at a faster rate so the value of that knowledge is really what took the time?” But then I took it a step further and what I told the dean who is a part of this project, Dr. Kroboth at the University of Pittsburgh School of Pharmacy, a phenomenal individual, so inspiring, I told her, “What I want to do is create this book, sell it. I want it in every pharmacy school in the country. But I don’t want to keep $1 from the sales. I want all of the money from the hard copy book sales to go to an endowment fund for a scholarship for a pharmacy student who is overcoming adversity and looking to make an impact in our profession.” Because I want to give back, I want to pay it forward. So that was my innovative way to create that. And that’s kind of why I’m so juiced about it, why I love going to pharmacy schools and talking, because it was the biggest gift I’ve ever gotten is a chance — a chance to get in and to really put my passion into work to make the most of that time. And I want to help others do the same, so that’s the why behind all my energy and talking and all the stuff that I do.

Tim Church: Wow. That is awesome, Adam. I didn’t know about that book. Is that out already?

Adam Martin: No. That has been in the works.

Tim Church: OK. So that one’s coming.

Adam Martin: That one’s coming in 2019. So it’s funny. I started that book three years ago. But then in the time, I was like, people really want like self-care tips. Like I keep getting messages every day, Instagram, Facebook, so I need to create a resource for that. So that’s where that book came out, and the response was, “Oh dude, you always say like the business is determined” — I forgot how this quote goes, but the market determines your success. That book came out, and 60 copies in 24 hours, it was a bestseller on Amazon, like it was incredible. I had people from Abu Dhabi buy it, Mexico, Canada, China, like amazing. Like literally worldwide reach. And I was blown away. Like I made this, I’m like, this will be like a cool e-book. And one of my mentors was like, no, no, no. You need to make this a hard copy book. I’m like, OK. So I did that, and I was like, I’ll sell like 10 copies. It’ll be cool, you know, to publish a book. But dude, it was amazing. And that just fueled and reinforced like hey man, you have something here. You need to keep going because you’re providing value, and it’s actually effective. And people are messaging me, saying, “This helped me so much.” Tony — Tony Guerra had me on his podcast, like dude, I lost 5 pounds from your one tip. I’m like, cool man.

Tim Church: Which tip was it?

Adam Martin: That was the water test, which I actually —

Tim Church: Oh, I love it. I love it. I do that all the time.

Adam Martin: Dude, I created that at work. So that’s in the trenches tip because I kept getting hungry because I was so busy, I would start feeling hungry. But I knew I wasn’t hungry, but I had this feeling. So I just chugged a bottle of water, and then 5-10 minutes later, the hunger feeling was gone. So I started looking into it, and I come to realize that the brain does not know the difference between hunger and thirst. So literally, if you feel hungry, it could be that you’re just thirsty. So in order to determine that, you’re probably dehydrated running around like a chicken with its head cut off at Club Pharmacy trying to answer all the 50 phones and the people trying to get their script filled ASAP. So chug a water, and it’ll likely go away. And 99%, dude, like I use this every single day. I used it this morning like three times. Almost every time, it goes away from drinking water. So that will save you unnecessary eating, extra calories, so it’s simple math. Like you guys are numbers with finance. It’s simple math. Calories in, calories out. If you can cut that stimulus so you don’t keep putting more calories in you don’t need, you’re going to get to your goal faster and not be walking backwards or not walking at all as we’re talking food.

Tim Church: Yeah, no, I love that tip. And there’s definitely some others that are really key in the book. I really like one of the lines that you put in there, and it was about that a lot of pharmacists, just based on the nature of the jobs, whether it’s community pharmacy or the other type of position, that a lot of times that excuse is, “Well, I don’t have to eat right. I don’t have time to exercise, you know, because of my job and because of my kids and because of all the other things I’ve got going on.” And then what you came back and said is, it’s not that you don’t have time. It’s that you haven’t figured out a system, a routine, the habits that work well with your lifestyle. And when I read that, I thought, wow. That really is the key is you’ve got to find something that works for you. So I think that was such a cool point that you put in there.

Adam Martin: Thank you, man. I appreciate that. It comes to the main concept of how I conduct my life, how I help my clients really find that “Aha!” moment for the system that you just described. It comes to something coined by my mentor, Dr. Joe Klemczewski, and business partner, that being structured flexibility. So you need a plan of what to do, things to cook, workout strategies and whatever, but you don’t want to fall into the psychological trap of black-and-white thinking. Like it’s this way or the highway. You need that flexibility component because as we know, life is not black and white. So if you try to do it in a black-and-white manner, you’re going to give yourself more frustration and anxiety when you’re trying to succumb those at the same time. So it’s going to be counter-productive. So if you have a plan, the structure, but you also have flexibility to kind of roll with the punches when things aren’t exactly as planned because such is life, you’re going to have a much easier and enjoyable time, whether that’s saving for finances with paying off debt, whether that’s mastering your mindset, nailing your nutrition at work and days off, and just like you said, finding the time to work out. I bring that up again in the book for pharmacy school, relating it to Beyonce. Like look what she does, like amazing things. But she has the same amount of time that we do, right? So she has a system to just be efficient, and she’s been doing it for so long, she’s putting in the reps, literally. It’s about reps — being good and building that skill by being consistent and practicing those things. So yeah, it’s not “I don’t have time” but it’s that “I’m not making it a priority to find that time. So and that’s different for every person. So you might have five kids, you might have a job where you have to drive three hours one-way. It’s different for each person, so really looking at your life to see where it can fit, kind of like how you guys do in “Seven Figure Pharmacist.” In the beginning, you talk about having that money checklist of really — the “vitals check,” that’s what it’s called, the “vitals check” of what am I working with? Where is my starting point? And then once you know that and have that awareness, you can know where you want to go and how to get there.

Tim Church: Well, Adam, there’s no question that what you’re doing is delivering a lot of value to people. I mean, I think everybody can hear that in your passion. But one of the questions that I wanted to know is certainly, you’re running a business and you’re monetizing a lot of what you’re doing, which is great because you’re providing good value. But what are you doing with the additional income that you’re earning from the Fit Pharmacist?

Adam Martin: Putting it back. Literally. I have a separate business account where all of my money goes in, and goes back into the business, creating value, creating better content. So now, that’s shifted into upping my podcast. I have a podcast, the Fit Pharmacist healthcare podcast, but I actually just interviewed your colleague, other Tim.

Tim Church: We need to talk, which Tim? Which one?

Adam Martin: Yeah, yeah. Other one. So increasing the quality of that, so the equipment to do that. I’m now getting really into videos, so creating that production. The other thing is I love, like you said, to give and use my passion and skills to make an impact. So I’m going to Panama in February on a medical mission trip with, actually, a girl that I met in the Fit Pharmacist community, who is just — that’s her niche. That’s her passion. She’s on an advisory board for a nationwide mission trip organization. And I had her on the podcast, I think it was like six months ago. And we were talking about how to go on a mission trip, like what to expect, how to get started. And in that interview, she said, “Oh yeah, we’re going to Panama.” And I’m like, “Oh, do you need another pharmacist?” She’s like, “Actually, yeah.” I’m like, hmm. That’s it. So that’s not cheap. You’ve got to fly, investing with travel and all the stuff and vaccines. Plus, it’s the opportunity cost, so as you guys know working at work in chain pharmacy, you don’t really get that much vacation time, but I’m investing my vacation time into that. So that’s literally how I spend. I reinvest it. I put it back into the business, into myself. So that’s going to seminars. Like I literally tried to think, how can I invest $15,000-20,000 in my personal skills this year? What am I passionate about? What am I looking to do?

Tim Church: I think that’s so good, Adam. I love that you’re reinvesting a lot of the money in yourself and in the business just because you believe in it so much. And I think that’s awesome. But I think a lot of people, they’re probably listening and just like on other episodes, that you’re doing a lot in addition to working as a full-time pharmacist. How do you practically manage the Fit Pharmacist with your personal life and your full-time job? And how many hours — what’s a typical week like in terms of how much time you’re spending on it?

Adam Martin: So that’s an excellent question. And there’s a really big dip that you can fall into of not knowing when to say no, not knowing when the cutoff is. So it’s not having a “To Do” list, but it’s having a “Not To Do” list that’s really going to help you in the long term because I see so many times people get into this niche of health coaching, and they go all in for 2-3 months, and then you don’t hear from them again. And they’re like, “Oh, I went through some stuff, blah, blah, blah,” or “Oh, I got too busy,” or “Oh.” But if you pace yourself — so that’s not saying, let off on the gas. But really having time blocking and chunking in your day. So again, it really depends on your schedule, whether you’re married, you have kids, being realistic with that. For me, — so Gary Vee, if you guys listen to him on entrepreneurship, Gary Vee talks about that magic — what is it? 10-2 hour, which my colleague and friend Richard Waithe practices. 10-2, he’s all about that. For me, that doesn’t work for my lifestyle because some days, I work mornings, some days, I work nights, so I kind of sandwich it. So I call it my power hour in the morning, which is really two hours, which is reading, daily devotion, just going on a 20- or 30-minute walk while listening to personal development videos or things like that. And then prepping for the day, setting my goals, setting my intentions, going through my gratitude list. I start every day, two hours, with that routine, and it really fuels me and sets me up. Then it depends on how my days are structured with work because I’m on a rolling two-week schedule. Sometimes, it’s two hours after that. But getting that two- or four-hour window in every day, but knowing when to quit. So it’s so tempting — and I did this for years when I started way back in the day — of I’m going to go to bed at 9, but then you get this idea and you start writing an article, and then it goes into another thing, and it’s 12:30. And you don’t want to “quit” or be lazy, but you have to know when to say no. And you have to really put your priority in real-life relationships. Social media is a huge trap. It’s a great tool, but it can really suck the life out of you.

Tim Church: Definitely. Definitely.

Adam Martin: I’m serious.

Tim Church: No, I know. Yeah.

Adam Martin: So really seeing what it is. It’s a tool, it’s social media, and putting priority on real-life interactions, literally like in person. That’s where it’s at. So being fully present with that person is the best compliment you can give them. So I love my family, I’m very blessed to have an amazing dad. He’s such a role model. Like he’s a missionary, he is building a library in Africa. Just the most giving and loving man of God I’ve known, and I’ve modeled my life after him. So I want to spend time with him. So I do that on a consistent basis. But it’s doing him and me a disservice by being there and being on my phone. So when I’m with him, my phone’s charging in the corner. I don’t see it. Or just having that promise to yourself that this is special time. I am going to be fully present with this person because I don’t know if he or she is going to be here tomorrow. I don’t know what the future’s going to bring. But I know right now, I have the gift of being with them. And I don’t want to waste that on some Instagram post or whatever. So time blocking and chunking is the best advice I can give. Practicing deep work, which I have a whole chapter on that in the pharmacy school book. If you guys ever read “Deep Work” by Cal Newport. He also wrote a book, “So Good They Can’t Ignore You.” Phenomenal author. But really chunking your priorities into times that fit your schedule but knowing when that cutoff is. So again, coming back to what I started with, it’s not making a “To Do” list but a “Not To Do” list. So have those non-negotiables. When 9 p.m. hits, it doesn’t matter what you’re doing, it’s time to stop. It’s time to be with your loved one and spend that hour that, yeah, you could write an article, you could do whatever, but you might not have that tomorrow. So really be present in that moment, and the best investment you can make is in the present with the people that are in your life. So that’s my advice as to how to keep it all together is know where your non-negotiables are, really invest in those that love and support you, and give back. That’s really the key. And it sounds so cliche. And I’ve heard that all my life, but in the past year, I’ve really practiced that, and it’s transformed not only my personal life, but my business life. And it’s been an amazing journey.

Tim Church: That’s so good, Adam. Thank you for those tips. I think that’s really great, and it just kind of highlights how important it is that, you know, you don’t have to be going 100 miles an hour in your business to be successful all the time. You know, there’s obviously going to be times, and it’s going to ebb and flow when you’re working hard, but also just making sure that you’re dedicating quality time to the people that matter most to you just because that is such an important thing to keep in mind as you’re going through that. So last question I have for you is, what advice would you give to other pharmacists or even students out there who have an interest in becoming an entrepreneur?

Adam Martin: So consistency is key. So what I mean by that is you’re going to read a book or see a movie or YouTube video or go to a conference or listen to a podcast where you get super inspired and want to go all-in. That’s great. That’s what we call motivation. The difference between people that stay in the game, that make an impact, that turn their passion into a business is shifting that into commitment. So motivation comes and goes. You know, it ebbs and flows with how you’re feeling, your interaction, your environment. It can be totally different from one day to the next. But commitment is you are tied to this goal. You have a why, and you’re tied to it. So you might not feel like going to the gym tomorrow. You might be exhausted or have a list of so many other things that you could do instead. But you’re committed to your fitness. You’ve turned your should into a must, a non-negotiable. This will happen, regardless of how I feel because I owe this to myself. When you make that commitment to yourself and to your goal, that is what is going to set you ahead. They say so often, go the extra mile. It’s not crowded there. Here’s why. That principle. Motivation vs. commitment. Everyone wants to go all-in, they want to grind, and you know, no sleep, like all work, all day, like no play, all work, whatever that is. And in the beginning, you’ll find that. And that only lasts a couple months. But the longer you stay in the game, the less and less people are there. So if you’re in the game for 4-5 years, there’s not going to be much competition there because it gets hard. Guys, it gets hard. Entrepreneurship is a lonely route. It’s not guaranteed. You’re going to eat crap. You’re going to sleep on couches, you’re going to have adversity you never saw coming. But if you are committed to that goal and that why and your reason, then that is how you’re going to succeed. So delayed gratification is another thing with that. It’s kind of a paired relationship. So you might be networking and putting out content for months without many likes or comments or shares. Keep going. Do not quit because everyone quits. But if someone comes on your article, and they see you’ve been consistently writing one a month or whatever, they’re going to be like, “Oh, wow. You’ve been in this a long time. That shows that you’re committed.” It’s looking at your track record. So those two principles, if you can like put those into practice, you’re going to make it. So be consistent. And be patient. They’re very simple but very difficult to put into practice. And I think if you do that, that’s what’s going to keep you in the game, and the longer in the game you are, it’s not a guarantee because you have to adapt and innovate with time and change and so forth. But that is really the secret sauce because so few people do it.

Tim Church: Adam, that was awesome. And thanks for sharing those tips. And I know that your story and what you talked about today is really going to inspire at least somebody out there to kind of go down this journey but just to pursue their passion. And I want to thank you for coming on the podcast. And what’s the best way for someone to reach out for you or to learn more about what you’re doing?

Adam Martin: So the ‘gram is my jam. So if you’re on Instagram, guys, that’s where I’m most active. @thefitpharmacist. DM me, comment on my posts. I get back to every single person. I pride myself on that because I feel like every interaction, there’s a reason behind it, regardless of what that is. I also have my website, TheFitPharmacist.com, where I have all my articles there, resources, that’s where I highlight all of the Fit Pharmacist Friday features that you can get inspired and connect with them.

Tim Church: Adam, thank you again for sharing your story, for coming on the show. It’s just been a real pleasure.

Adam Martin: Thank you, Tim. I appreciate what you and other Tim are doing. The other thing I say is, guys, get their book. It’s incredible. Seriously. Like I love to read, but it’s — I love how the book is structured. It’s just so simple and practical, so I can’t say enough good things about it. I love what you guys are doing with Your Financial Pharmacist, such a valuable asset to our profession. So it’s such a pleasure to finally meet you, meet you and talk to you, Tim, and I just can’t wait for what the future holds.

Tim Church: Thanks, Adam. Really appreciate that.

Adam Martin: Thank you.

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YFP 083: You Know Where the Weight Room Is?: TJ’s Rise to Becoming an Entrepreneur


You Know Where the Weight Room Is?: TJ’s Rise to Becoming an Entrepreneur

On this episode of the Your Financial Pharmacist podcast, Tim Church, YFP team member, leads another edition of the Side Hustle Series where he talks about ways you can create additional streams of income to reach your financial goals faster. This episode features Dr. TJ Allan, a pharmacist and entrepreneur who owns three gyms and is now teaching others how to open their own gym.

About Today’s Guest

TJ is a pharmacist, father, husband, and entrepreneur that enjoys fitness, arguing about the NBA, visiting Disney, and discussing all things business.

Summary

TJ Allan graduated from St. Louis College of Medicine in 2007 with not only a passion for pharmacy, but also for entrepreneurship. While in college TJ didn’t take on large expenses and was very conscious about his purchases and lifestyle. After he graduated, he began working for Walgreens. He was making a good salary and had benefits, however, he jumped on an opportunity to work as a local pharmacist in his small town so that he could become an entrepreneur.

He was living with his parents at the time and drove the same car he did while in college to keep his expenses low. This allowed TJ to save money to use for his business ventures. He opened his first gym, Ageless, in his hometown and broke even by the end of two weeks. He only had to put up $70-80,000 to start. Although several people said that the gym wouldn’t be open long because of its location and the success rate of gyms in general, his optimistic personality reminded him that he could have success. He continued to open two other gyms (a studio gym and spin gym) which have both been successful and are still open.

Ageless, which follows a 24 hour model with classes and only needs 40 hours of staffing each week, brings in $125,000 in revenue with a net profit of 40-45%. Each month, TJ makes $3,000 to $4,000 from Ageless as passive income, however he invests it directly back into the business. Collectively, the other two gyms bring in $90,000 of profit each year.

Of course, TJ has had several failures along the way, but these have taught him so much. He’s learned the importance of marketing and now follows a lean startup method.

TJ has created a work and life balance allowing him to be present for his wife and young daughter. He also has worked to create efficient business models so that he doesn’t have to spend a lot of time running the other businesses. With a block method of scheduling, he works on certain projects each day while also continuing to work as a pharmacist in his hometown.

Mentioned on the Show

Episode Transcript

Tim Church: What’s up, everyone? And welcome to Episode 083 of the podcast. I’m really excited about today’s guest to kick off the first side hustle episode of the year. I think you’re really going to enjoy hearing his story. On the first episode of 2019, the other Tims talked about setting financial goals and how important they are to having a successful year. For some of you, one of those goals may be to finally start that business or project that you’ve been thinking about. If that’s you, I really want to encourage you to think about those next steps to make that vision become a reality. And if you need some inspiration, you definitely don’t want to miss out on TJ’s story. So Dr. TJ Allan, he’s a pharmacist and entrepreneur who owns three gyms and is now teaching others how to open their own gym. He’s also a father, enjoys arguing about the NBA, visiting Disney and discussing all things business. Let’s go ahead and jump right into the interview.

Tim Church: TJ, thank you so much for taking the time to come on the show and for being a part of this side hustle edition.

TJ Allan: No problem. Thanks for having me.

Tim Church: OK, being a gym owner, I have to ask you this question before we go on. If there were no royalty issues to worry about, and I could have put on any song for you as you walk up to the mic for this recording, what would it be?

TJ Allan: Right now, I’m a Cardi B man. I don’t have a workout unless Cardi B’s on my iPod.

Tim Church: Wow, is that mandatory in all of your gyms too? That they’re playing that?

TJ Allan: The workout doesn’t count unless there’s Cardi B playing at some point in time during it.

Tim Church: Oh, that’s awesome. I was going to say, I thought maybe you’d go old school, but that’s cool. I like that. Well, I’m really excited to discuss your entrepreneurial and how you came to acquire three gyms. But before we do that, can you talk a little bit about your career path as a pharmacist?

TJ Allan: Yeah, because I think it’s really important to talk about that because there’s so much right now in this entrepreneurial world ripping on college and saying, if you want to go open these businesses, you don’t need college, it’s a waste of money, everything else like that. You know, I can honestly say that without college and without going through the pharmacy route, I don’t think I would be where I’m at with my entrepreneurial stage, without it. So I had actually attended St. Louis College of Pharmacy, graduated in 2007. I got involved in pharmacy, I had my sister’s boyfriend at the time had just graduated from there when I was a junior in high school, so it was on my radar. I was really big into sports, so I was trying to kind of figure out, do I want to do sports, do I want to go into something educational? And I was passionate about helping people is what I would kind of say. And I was also looking for a job that was secure, that paid well, and there was plenty of opportunities around. So of course, pharmacy was a viable option. And it was also nice that it was 45 minutes from my house. So that’s kind of how I got started. I love St. Louis College of Pharmacy. It was a great college. I enjoy pharmacy. People always say, you’ve got all these businesses, you’re doing all these, why don’t you just do this stuff full-time? Why are you still in the pharmacy? I like pharmacy. There’s really nothing right now I can say bad about the pharmacy world other than of people outside the pharmacy world ripping on it. But from my perspective, pharmacy has given me everything that I have right now.

Tim Church: Yeah, that’s awesome, TJ. And thanks for sharing that because I do agree that there is a lot of negativity, and I think it depends on kind of the environment that you’re in, the employers that you work for, but I think there are so many great opportunities to not only have a job and a position, but one that you feel fulfilled and feel like you are truly making a difference. So can you talk about your current role as a pharmacist and what you’re doing?

TJ Allan: Yeah. So right after I graduated pharmacy school, you know, I knew I wanted to move back home. I was a small town kid. My hometown and where I was born and raised has 3,200 people. I went to St. Louis, I’d been to other things, I don’t like the big city. So I knew I was going to come back to a hometown. At that point in time, 2007, you know, opportunities were everywhere. CVS was offering still the $40,000 sign-on bonus. I could go anywhere. I had actually signed on with Walgreens. And at that time, I was a floating pharmacist, so I was picking up shifts. I mean, I was working 60 hours a week, there were so many shifts available. So it was nice. So I stayed at Walgreens for about a year, maybe a little bit less than a year. And I had that entrepreneurial itch. I knew I wanted to get in something, open my own business, but I knew that being at Walgreens probably wasn’t going to allow me to do that because my hours were sporadic, when I was at work, I had literally no access to my cell phone or anything else. So I started looking for a job that would allow me to chase my entrepreneurial dreams but also allow me to still be in the pharmacy industry. And just by coincidence, the pharmacy was located in my hometown that I’d actually sent a letter to the owner my sixth year of pharmacy school, saying that I wanted to buy it, the pharmacist in charge job opened up at Sullivan’s Drugs. So I, of course, jumped on it and interviewed with them, did really well during the interview, but I was really kind of candid with I talked to them, you know, I’m coming back here at this small pharmacy because I want to also chase these entrepreneurial dreams that I have. So there are going to be days where I’m going to have to miss, I may not be able to work five days a week, I may have to take some personal calls during my shift, I may have to have Internet access during my shift. And he was fine with it. I mean, he was looking for somebody, but I told him, I said, “I’ll give 100%. I love pharmacy, but I also need to do this stuff.” So of course, there was a salary difference coming and going from Walgreens to a small, independent pharmacy. And there was also a benefits difference. So I mean, I took a hit. I went from Walgreens, I think at that time, I was making about $125,000 a year. And I started back there at $100,000, maybe $98,000 a year. Walgreens, of course, you had all the benefits back there. At that point in time, when I signed on, there was no retirement package, there was no IRA, anything like that, there was no health benefits. I was paying my own health insurance. So it was a hit, but it was a sacrifice that I was willing to make because I saw my long-term goals.

Tim Church: Was that a tough transition at first, taking that cut that you did?

TJ Allan: Not so much because, you know, I read a really good book. I got lucky. My sixth year in pharmacy — actually, fifth year in pharmacy school, I had a professor, Dr. Kenneth Shafenmeier (?), and he was kind of our business professor. And he really kind of took me under the wing and really explained things because he knew I kind of had a passion for the business side of things, he knew I wanted to be in an independent pharmacy or possibly even own one. So he had kind of always led me money-wise to the right things and the right books and everything else like that. So like the first book I read was “Rich Dad, Poor Dad,” by Robert — and I’ll probably butcher his name — but like Kowaski (Kiyosaki), is how I think you pronounce it. And you know, people have their opinions on that book. Some people say it’s awful, and the investment advice in there is horrible, outdated, etc. And that may very well be. I’m not here to argue that. But I will think what it did for me — and I think it will do it for a lot of pharmacy students that they need to read — is that it gave me the mindset of what do I spend my money on? Am I buying assets, which I had no idea what they really were at the time in pharmacy school. I was just trying to get by organic chemistry and that kind of stuff. Or am I buying these expenses? You know, am I buying a new car? So for me, I always kept my expenses to a minimum. At that point in time, when I was working for Walgreens and making $125,000 a year, and I’m still living with my parents, and I’m still driving the same car that I had in pharmacy school. So I never had these extravagant expenses like when you first get out of pharmacy school, I mean, you go from making $10,000 a year to $125,000 a year. Of course, the first thing you want to go buy is a brand new car. And it’s usually $50,000-60,000. I mean, you’re going probably for a BMW or a Mercedes, something like that. When you’ve suffered six years of pharmacy school and really worked your tail off, you want to be rewarded. I was never interested in that because I was just always interested in a business. So I looked at every expense I had was, man, what if I put that money in a business? What could it do? I mean, that was kind of my passion, that was always kind of my hobby was these businesses. I was never into cars, houses, that was not my thing. Those just didn’t really ever entice me. So for me, going from $130,000 to $100,000 at the independent pharmacy wasn’t really a big issue because I didn’t have those expenses.

Tim Church: And too, it sounds like you kind of had the vision and where you were going and the opportunities were going to be there by making that transition. So I think that’s pretty cool. I want to take a step back because what you said is pretty interesting because if you would have said what you did in the interview process to even another independent owner or somebody else to say, “Hey, I’m taking this job because I want to have the ability to work on some side hustles and other businesses, and I may even take calls during my shifts and things like that,” I mean, what was that dynamic like? Because I’m just picturing here like that if you were to say that, I have a feeling most employers probably would not like hearing that or probably would sort of turn away at that. Can you talk a little bit about that?

TJ Allan: Yeah, you know, I probably wouldn’t have — I know I wouldn’t have said that if I didn’t do my homework prior to. But I had known — like I said, in 2007, pharmacy market was all over. I mean, there was opportunities everywhere. I mean, jobs, they were struggling to fill spots for pharmacists. So I knew I had an advantage with this because I knew what Walgreens and CVS was paying, and I knew what this guy was paying. So I knew he was going to struggle getting someone to come to this small town at that pay rate as a pharmacist, and especially a decent, good pharmacist. So I knew had an advantage there. And I also kind of made it seem like, we had — I left this out. I should have mentioned this earlier. But during the interview process, you know, we had a handshake agreement when I left that I wanted to buy his pharmacy. And that’s kind of how I sold it, you know, I’m going to be doing all this stuff on the side, but I guarantee you I’m going to be giving 100% because I want to own this pharmacy when he retires. At that point in time, he’s about 66 years old. Now, he’s 70-something years old. So I think that’s what kind of sold it to him was he knew I was interested, he knew I was passionate, he knew I was going to give it all my all. But he also knew his pharmacy only did on an average day, 150-160 scripts a day. So there was a lot of time of just standing around. And he knew that. He was smart enough to know that. And he was smart enough to know, hey, I’m not going to be sitting here taking a phone call when I got six people waiting on me. But there was a lot of downtime that I could be working on that stuff. So I think that’s kind of why it worked because like, yeah, you say that at Walgreens, you say that at CVS.

Tim Church: Yeah, hit the road, Jack, right?

TJ Allan: It’s going to be a handshake and, OK, we’ll get back to you. So I mean, those three things right there: knowing there was a huge gap in pharmacists and knowing that I wanted to — knowing that there was a lot of downtime and knowing that I really wanted to buy that pharmacy I think is kind of what sold that.

Tim Church: Wow. That’s a really cool story right there. So at what point in your pharmacy career, you talked about reading “Rich Dad, Poor Dad” and kind of using that as a way to figure out how you’re going to acquire assets, right? And not just liabilities. I mean, at what point did you say, “You know what, I really want to do something beyond pharmacy or something where I have more control and the ability to really dictate kind of that additional income that I could bring in?”
TJ Allan: It was about three months into Walgreens. And I know there’s a lot of people that bash Walgreens, and I honestly can’t say anything bad about my Walgreens experience. I had a lot of good pharmacists, I had a ton of good technicians, really great pharmacy supervisors, I enjoyed the majority of the stores I was at. The problem I had with Walgreens was the problem I think everyone has with their employer. You only get paid if you’re there. So I knew, I was going to be $125,000 and have these 2% raises over the year or whatever the raises are now at Walgreens, and that’s the only way I was going to increase my money unless I want to take extra shifts and of course, it’s tied to me being there. So I knew right away, within three months, you know, if I want to make more money and I want to kind of break those chains from making money and having to be there, it had to be, you know, the entrepreneurial route.

Tim Church: Wow, that is just a cool vision. And I think a lot of people, they get that vision, but not everybody acts on it. I hear a lot of stories of people wanting to make a change, they have ideas for a business, but they never go out and actually do it. But beyond kind of getting additional income and not having to always trade your time for money, did you have any other motivations for wanting to pursue something else and starting a business?

TJ Allan: Yeah, you know, this is going to sound weird. No, I was an athlete in school, and I love sports. But you know, I always had this creative kind of thing. I always wished I could sing or play the piano or I was really good at art. I just had this always — envied these creators. And I think that’s maybe why I went more so with entrepreneur because it’s something I can create, it’s something I have control over, you know? I think entrepreneurs are amazing and probably not given enough credit for the creativity because they take something in their brain that they think could benefit the world, and they put it in action, and then it becomes concrete and tangible. And then people enjoy it. You know, Walt Disney is kind of one of my idols. Walt Disney had this amazing, amazing imagination. And then he turned that imagination into concrete, tangible things that people just love. You know, I’m a Disney fanatic, my family’s a Disney fanatic, we go three or four times a year. But it’s —

Tim Church: DisneyWorld or DisneyLand?

TJ Allan: Both. We go — usually, two or three times a year, we go to DisneyWorld. My wife does the marathons. And then we, in fact, just got back from DisneyLand three weeks ago. And then we’re going to DisneyWorld here in another month.

Tim Church: Oh, that’s awesome. I was just at the food and wine festival, and it was amazing. Great experience.

TJ Allan: And honestly, I go there for a lot of inspiration. Disney is one of those companies — Disney’s like Nike. You watch those companies, you can learn so much, even if you’re in this small mom-and-pop shop in rural Illinois with 3,200 people, there’s so much I can learn every time I go to Disney about how they interact, how they create this experience. So yeah, for me, it’s more about creating an experience and creativity. The money’s nice, and you know, you always have to chase the money because if you don’t make money, you don’t have a business. But really, creating some and creating that experience and creating those bonding experiences with your customers, I think that’s kind of what I’m always after.

Tim Church: So talk about what you’re doing right now. You know, I’ve kind of laid some seeds earlier that you’re owning multiple gyms. So how did that come into play? How did you start that?

TJ Allan: So you know, I kind of got lucky. You know, I think a lot of entrepreneurs don’t put enough emphasis on luck, the role of luck in their success. So I have had luck. And so the first gym I opened up was in my hometown there. The gym had just closed, it was a Curves, it was a women’s only. And kind of me and some friends got together and we were like, man, we wish we would have a gym in town. I was like, you know, Dr. Schafenmeier was in my ear, he always was trying to tell me, start a business. Even when it’s a hobby, start a business because you learn so much when you start a business, and so much of starting a business will help you in pharmacy and will help you in your personal life too. So I told them, I said, “I’ll open a gym. If it fails or if it doesn’t do well, it’s a tax write-off for me. I don’t care. But you know, I’ll open a gym.” So I got lucky, found a business that was — or a building, I should say — the owner really wanted to get rid of, bought the building, bought some equipment, opened up. And honestly, it was a success from Day 1. We broke even by the end of the first month. I was really, by the end of within two weeks, and we really have not had a unprofitable month since we opened almost 10 years ago.

Tim Church: Wow. That is awesome. What’s the name of that gym?

TJ Allan: That’s Ageless. So that’s the one that’s in Gillespie. So yeah.

Tim Church: Is that a trademark name? I love the name.

TJ Allan: People always ask me, where did I get this name? And it’s funny, at the time, my fifth year in pharmacy school, we had this elective. It an osteoarthritis elective, and the teacher, one of our assignments was, you know, create some kind of business or entrepreneurial thing that could help patients. And mine was a gym, of course. And at the time, I really had no interest in opening a gym or even thinking about that. But I named it in my paper Ageless. I put how osteoarthritis, getting people stronger, these lifestyle modifications can really help people, even with osteoarthritis. And so we kind of just used that and yeah. I haven’t trademarked it yet, you know, my lawyer’s on me about doing it. I honestly just haven’t just because I’ve been involved in so many other things. It just always kind of slipped my mind every time I try doing it.

Tim Church: Well, I love it. I think it’s a cool name. So how much capital did you have to throw in to get this thing started?

TJ Allan: So that’s the tricky thing. When most people think gyms, I think that people think I’m a lot more successful than I am. Because when most people think of gyms, they think of these big, huge, golden gyms, Planet Fitness, these ones that cost multi — $2 or $3 million just to start. My building cost $65,000 at the time. I put 20% down. The gym equipment to put inside the building was right around about $50,000-60,000, so I only had to put up about $75,000-80,000 to begin with. And really, cash-wise, I only had to put about $25,000-30,000. Everything else was on loans. So I really didn’t have to put up that much. Tim Robbins talks a lot about asymmetrical risk, reading his books or any of the investing stuff he talks about with these asymmetrical risks, and that’s kind of how I always looked at, you know, how much cash do I have to put up? What does this mean to me? And I always kind of — this is a weird thing to say — but you say, “I’ll put up enough cash for a car. Would I rather have a car or would I rather just invest this in a business?” And that’s kind of how I look at it. So about $50,000, $60,000 is the most cash I’ll ever put in a business initially just because of the risk.

Tim Church: Was that tough? I mean, because I think a lot of people listening are probably like, wow, I don’t know that No. 1, I could come up with that amount. But even if I could, throwing that all into a gym, you know, from somebody else’s perspective, you could say, wow, that seems pretty risky. What were your thoughts behind that? Like did you have any anxiety about putting that much in?

TJ Allan: I honestly didn’t. And I think it’s 1, I’m an extremely optimistic person. I live in a world of abundance that I think I’ve always thought that, that anyone — and that’s kind of what with my clients at the gym, I believe in everything. Anyone can have success. So failing never really went through to me. For me, losing that money never kind of crossed my mind. But I mean, I had the cash, like I said, my expenses were minimal. I was living with my parents, I was still driving the car that I had in college. So I accrued no new expenses once I graduated pharmacy school. So I go from making about $10,000 a year in a part-time job as a pharmacy tech sixth year to $125,000 a year at Walgreens. And I mean, I worked every shift I could at Walgreens because I knew I needed to have a nest egg if I wanted to do some kind of business. The second thing you look at — and this is what people often forget — is even with that, my building, I could have resold and got my $65,000 back guaranteed. I mean, I got a steal on that building. And even with my equipment, I wouldn’t have been able to sell my gym equipment back for a thing, but I would have got 50 cents, 70 cents on the dollar. So all in all, if it would have failed, worst case scenario, I would have only lost maybe $10,000 max? You know, that’s — to me, that was worth the risk.

Tim Church: Got you. So I think that’s awesome because it sounds like you decided, hey, I’m going all-in. And basically, your perception was that I’m OK with that risk. I’m OK with going in head first because, you know, I believe that I’m going to make this work. And if it doesn’t, you know, I’ve got somewhat of a contingency plan. But it sounds like you were never planning for that. It sounds like you were planning to be successful, and you were going to make it work.

TJ Allan: Yeah, I was. And I guess I shouldn’t have said I didn’t have a contingency plan, because I did. Because I knew that I could always sell the building, I could always sell the equipment back, and at max, I would lose $10,000. But I always go back to a thing, you know, if I wasn’t opening these businesses, I would have probably wasted that money. I probably would have went out and bought a BMW or I probably would have went out and started building a house or something like that that I would have sunk that money over there instead of in the business. So I think that kind of helped me a little bit too.

Tim Church: So you mentioned that essentially, even from month 1, that you’ve either broke even or the business has been profitable. We’re talking still about your gym, Ageless.

TJ Allan: Yes.

Tim Church: I mean, obviously, there are gyms all around the country that are not successful. And I’ve seen many that close just after a few months. So what would you say — what is the secret sauce that you’re injecting into the business to, you know, make it successful, make people to come and to use the facility and getting more customers and retaining customers?

TJ Allan: Yeah, that’s a good question. And if it was one thing, it would be real easy. That’s a good question. It’s a really hard question because if I could narrow it down to one thing — but I don’t think I can. I found a location, an environment, where this gym thrives. You know, most people overlook small towns. Most people have never been in a town of 3,200 people. So most people, this has never been even on their, you know, plan. So I found this small town that most people assume wouldn’t even be able to sustain a gym, and I’ve made it work. And I’ve made it work because I’ve built this efficient model of a gym, and that’s kind of what’s made it succeed underneath the engine. But really, what’s kept it profitable has been the community we’ve created. You know, we’re all about community. When you’re only 3,200 people, it’s a small town, it’s people who take pride in their community, they all live there because they love the people that live there because there’s not a lot of opportunities in small towns. There’s not a lot of job opportunities in small towns. There’s not a lot of businesses in small towns where you can go and enjoy a lot of things to do. I mean, people stay in small towns usually because of the people. But that’s kind of always been our focus. We realize people live in small towns because people enjoy the people in small towns. So our focus has always been on the people. And if you can make the people happy, you can create that community kind of feel, you’ll do well and you shouldn’t have to ever close your doors.

Tim Church: So did you ever have anybody recommend against you doing this or say, “TJ, you’re crazy for going all in on this?” Did you ever have anybody?
TJ Allan: Absolutely. The few biggest business guys in Gillespie that I’m actually friends with, one builds new homes and has been very successful, and he’s about 55. And then there was another one, I went to both of them, kind of gave them my idea, both told me I’m crazy. They said, “You’re in pharmacy. Open a pharmacy. Why would you not open something in the pharmacy? These pharmacies are making bank and everything else.” So they’re going on, they said, “Don’t do this. You can’t sustain it.” So the first bank I go to to talk about the loan, talk about my idea and everything else, they tell me the exact same thing. “You know, you’re in a town of only 3,200, you’re just not going to succeed, TJ. It’s a nice idea, and it would be a great thing for the community, but it’s not going to be making money.” And even then when I went to City Council when we were going to expand, I remember the first thing they told me when I told them we were expanding — my first building was about 2,500 square feet, and then we were going to build this building that was about 8,000 square feet — and one of the first aldermen told me, “What are we going to do in two years when you have to close your doors, and we have this 8,000-square foot that we can’t get rid of?” You know, that was kind of the negativity that’s surrounding the gym.

Tim Church: And so talk about — obviously, Ageless has been very successful, that’s your first one that you opened. And how did you decide, OK, it’s time to expand, it’s time to get some other gyms up and running?

TJ Allan: Well, Ageless’ expansion was always based on our members. You know, listening to their feedback, hearing what they have to say, and then looking at our numbers and putting the math. Math, putting a pen to paper and kind of figuring it out. So we’ve always expanded the Ageless, so we went from about 2,500 square foot to where we’re at now, about 8,000-9,000 square feet. And we’ll probably stick to 8,000 or 9,000 square feet. I don’t see an expansion in our future, but who knows? So then it came down to, you know what, I’m still working as a pharmacist, still — everything that Ageless made, it was nice, and this is why I always recommend that people opening a business but keeping their day job because what that has allowed me to do is use my pharmacist salary for my personal expenses, but then any profit that I’ve ever made from Ageless has always went into either opening new businesses or just investing. So I’ve never had to touch any of that or reinvesting in Ageless, which has made it nice. So I’ve always looked at, you know, at the end of the year, here’s the profit from Ageless, what do I want to do with it? And then that’s allowed me to invest in other businesses, it’s allowed me to open other businesses, and it’s allowed me to open some businesses that have failed, unfortunately. But you have to take that risk.
Tim Church: So talk about those other businesses that are up and running currently.

TJ Allan: OK. So you know, in “Rich Dad, Poor Dad,” he has this good cashflow quadrant. And he talk about the first cashflow quadrant that most people are in are employed. They work for somebody, they’re tied to their job. They don’t make any other money if they’re not actually at their job. Then the second quadrant is self-employment. So that’s a little bit better employment but still, at the same point in time, you may be self-employed, but still, your business isn’t making money unless you’re there. And then it comes down to an actual business owner. And a business owner is one who doesn’t necessarily have to be there to make money. His employees actually run the business, and he works there, but he doesn’t have to work there if he doesn’t want to. And the fourth one is kind of where you eventually want to be as an investor, where you don’t have to do anything except give money and get a return on it. So I’ve kind of followed that, tried to follow that. But unfortunately, you just can’t start as an investor. You kind of have to work your way up. So that’s kind of what Ageless has allowed me, as an employee of Walgreens and Sullivan’s, which has given me money. And then I started to open a business, which I would never say I was self-employed because I always worked for the pharmacy, and I never had to actually work at a gym. And then I became business owner. And now, I’m almost to the point where I’m just an investor in things. So what I’ve always just taken this Ageless money, and I’ve partnered with two other co-owners in a town about 60 minutes from us, and we’ve opened a studio gym. Then a year and a half later, that was doing well enough that we decided we were going to open a pay-per-class, like a spin gym only. And then I’ve tried some other things that haven’t done well. But those have been my two other successes have been those other two gyms there.

Tim Church: And have those been profitable most months, just like Ageless has been?
TJ Allan: They have. Now, they took a little bit longer to get to a break-even point. It’s primarily because of the models I use. The studio gyms, of course there’s a longer sales cycle. It’s easy for someone to walk in Ageless and buy a $29 a month membership. I mean, that’s not a hard decision for most. But with these studio gyms, it’s a different model. And when you’re charging $99, $139 as your smallest packages, that’s a bigger decision for people. So it’s a longer sales cycle, so it takes a little bit longer to get to that break-even point. So by about Month — I think three and a half months in, we hit our break-even point for that to where we weren’t having to invest any more money of ours into it to keep it afloat. Now, the spin gym, which is a pay-per-class thing, that was almost profitable from Month 1. In fact, I think it was profitable Month 1. If not, it was for sure profitable Month 2 because again, that was a low-cost, low-barrier offer. It was $15 for a class, so that wasn’t a hard decision for most. So you know, those two have been successful pretty much from the get-go, I would say, and still are successful to this day.

Tim Church: Wow, that’s incredible that you basically had to inject capital in the beginning, but they have been so successful that you haven’t had to put any more in since then because you’ve been able to make it work with the personnel and the way it’s been managed, so I think that is really cool. And obviously, that’s not the case for a lot of other businesses, you need to inject capital periodically in order to keep it afloat, even, but also to expand and to get to the point where you need to be. So I think that’s a cool feature of what you’re doing right now.

TJ Allan: Most definitely. And that’s kind of always been the business opportunities that I’ve looked at has kind of always been, you know, how long does it take to get to break-even point? How much capital — you know, people forget. People want to start a business, and what happens is they want to — especially a lot of gym owners, they come to me, and they want to start a gym. And what they always forget to factor in in their startup costs is those 3-6 months of operating expenses because they assume they’re going to hit the break-even point on Day 1. They’re going to open their door, and they’re going to get all this money coming in, and they’re going to be able to pay their monthly bills Month 1. Month 1, Day 1. And what happens is, usually, that’s not the case. Usually, you don’t hit that break-even point for 3-6 — and I shouldn’t even say usually because it depends on the industry — but man, it could take 6 months to hit the break-even point. And they always forget to factor that in, and that’s why they struggle. And that’s why a lot of gyms go out of business in a year because these owners use all their startup expenses initially buying equipment and just getting the building ready. And they start with their bank account at 0 on Month 1. And then, of course, they have to inject their business with their own cash, that runs low, and it just spirals out of control.

Tim Church: So is that something that you got information from other gym owners or your own research that you said, hey, if I’m going to do this, I really need to prepare and make sure that even if they don’t make money or are profitable in the beginning that I’m going to be OK and I’m not going to have to pull out?

TJ Allan: Exactly. And that’s what it was. And it really came down to research. It’s really doing as much research as possible prior to getting involved in these kind of things because these are big decisions. And a lot of people take, you know, opening a business kind of lightly, like, ‘Oh, I’ll get into it. It sounds fun.’ And it is fun. But there’s a lot of research, and it could get extremely stressful, and it could get extremely bad if you don’t do your research. Luckily, I did my research, and I knew the risks because there were still risks. And it still could have went south real easily. But I understood those, and I accepted those. And I kind of did as much as I can to minimize them.

Tim Church: Got you. So I think one of the big questions is now is you’ve got these gyms up and running, they’re profitable, they’re making money, but depending on the type of gym and what services and products are offered, there’s different ways in terms of ways people can make money from those services. So can you talk a little bit about how you’re actually making money? And also maybe a little bit of an insight as to how much you’re actually bringing in from these?

TJ Allan: Yeah. OK. So I’ll go with Ageless first. Like I said, the gyms I had are all different business models, so they make money a little bit differently and the amount of money they make is a little bit different too. With Ageless, we’re a traditional, 24-hour gym. If you know Snap Fitness, we’re basically like Snap Fitness, but we include classes. We have a little bit more all-inclusive than Snap Fitness. So Ageless is nice. And Ageless is a nice model, especially for someone that still wants to keep their existing job because it only requires about 40 hours of staffing a week, even though it’s open 24 hours. So it allows me — I mean, I spend I think about three hours a week working on stuff with Ageless, and a lot of the stuff, I really don’t need to work on. It’s just that I still enjoy it and working on the things. So in a small town, expenses are minimal. And that’s why I also like investing in small towns because there’s less risk. So people are kind of shocked, I just an interview with a business coach who does fitness. And he was kind of shocked — he’s from these big communities out in Connecticut, and he’s used to these monthly leases of $8,000-10,000 a month minimum, if not higher for these gyms. And when I told him, “You know what, we pay $2,000 a month, and we’re 8,000 square feet,” you know, he’s kind of shocked with that. But the model that we use, we’ve kind of built it to where we have this net profit percentage, right about 40% is kind of our goal we hit. So on average, if you look at our sales, it’s not impressive. But I tell people, you know, we do about $125,000 in revenue a year, nobody really blinks an eye. And they kind of just laugh and like, OK, whatever, you’re probably making $5,000 off of that. But we’re not. We’re actually making right about 40%, sometimes 45% if we can really get the efficiency built up a little bit. So anyway, so I make about $3,000-4,000 of passive income from Ageless alone a month.

Tim Church: And that’s what you’re actually bringing home? You’re actually bringing home?

TJ Allan: Yeah, so that’s what I’m actually profiting, yes. We do about $125,000, on a good year, we’ll do about $140,000-150,000 in revenue. On a down year, we’ll do $120,000-125,000. This upcoming year, in 2018, we’re probably going to hit about $120,000. We took some services off that we thought were taking up too much time and making it a little bit more inefficient, so our revenue’s going to be down. But our net profit percentage is going to be up because those things were more labor-intensive. So yeah, so what I would bring home, I bring home — and I shouldn’t say I bring home because I keep everything in the business — but if I needed it, I could bring home about $3,000-4,000 a month.

Tim Church: And then what about from the other gyms?

TJ Allan: The one gym is just over a year old, and the other gym is 2 years old, going to be 3 years old here, so it’s about 2.5 years old. So right now, I take nothing from there. I do have two co-owners, so right now, we’re on pace — between the two gyms combined — we’re on pace for about $300,000 in sales this year, $325,000 in sales this year. Of that, the profit would be, is going to be probably about $90,000. But we’re not going to touch any of that right now. So it’s hard for me to even say what I would bring home for that because that’s all being invested because we kind of have bigger plans for that gym. It’s in a larger community, it’s kind of a suburb of St. Louis that’s extremely wealthy, and we have some other ideas going along with that. So that I can’t say much. I know that to do this, we’ve been talking with a bank to put in a $1 million gym. We won’t have to put a penny down. So I’ll say that, so to get this loan and to put this $1 million gym, if we do decide to go that route, we won’t have to put a penny of our own money down. It will all be funded by those two gyms.

Tim Church: And I’m assuming that the income that you’re pulling in from Ageless, is that 100% just from new members and the retention of existing members and the fees that they pay?

TJ Allan: You’re exactly right. So what it is — how I talked about we removed some of those services, like we don’t offer personal training, per say. Everything that our revenue is built on is basically built on memberships. 95% of our revenue is from memberships, 5% is from waters, key tags, miscellaneous little classes we have or camps we have I guess is what you should call them. The 95% of it is just on memberships: new memberships, existing memberships. I can say that the model’s nice because it’s a subscription-based model, which right now is hot, and everybody’s trying to get this subscription-based model. That’s why you see basically a subscription-based service for everything under the sun, from razors to dog toys to everything because those are nice models to have because the cash flow is so nice. So that makes it nice. But more importantly from my perspective, is I own the building that Ageless is in. So it’s paying for itself. So I’m going to have this asset here in the next 10 years that last year, was appraised for about $550,000 that I really didn’t pay more than the $12,000 or $15,000 I initially put down on the first building for. So that’s why when you have this, because Ageless has just been paying this off for me the whole entire time.

Tim Church: And is that how you’re directing a lot of that cash that you’re getting every month? Like how are you breaking that additional income from Ageless, aside from what you’re making as a pharmacist?

TJ Allan: So Ageless is on its own separate bank account, so I keep everything in Ageless. So what I do, you know, I know some people would probably recommend starting making double mortgage payments, stuff like that, just because of course you’re paying interest on those payments and everything else like that. I’m not that way because I want to start new businesses. So I put — basically, what I do is I have these budgets for Ageless, whether it’s new equipment, there’s a budget for just monthly gym expenses, the new equipment purchases every year. And then I put everything else aside and put the profit at the end that we use for new businesses, whether it’s an expansion on Ageless or whether it’s some kind of new business to get into. So that’s kind of how I put Ageless. My whole goal with Ageless is never having to rely on that and allow that to build this nest egg for me.
Tim Church: Got you. So you’re not using any of that in terms for personal use, for debt paydown, student loans, or IRA contributions, anything like that.

TJ Allan: No. And I know you guys are probably going to call me an idiot for not doing that, but honestly, I haven’t. And it’s just because cash is king when it comes to business, and I like having a nest egg because if there’s an opportunity arise, I want to jump on it. For instance, I just — the other night, I was just watching TV, and I got a text message about a gym going up for sale in Litchfield, and the guy wanted to know if I was interested. You know, if you don’t have cash, it’s hard to play, and I’d miss out on that opportunity. And luckily, we have that cash set aside that hopefully we can take advantage if everything works out in these negotiations and be able to jump on the opportunity. So at times, I question myself whether I’m not making a smart decision by not either contributing to IRAs or paying this or that, whether it’s student loans or whether it’s the mortgage. But it’s just — I’m a business — I like business.

Tim Church: Well, I mean, obviously, you’re successful. So it’s not like you’re throwing that money away. You’re doing it with the anticipation that you’re going to continue to grow and expand. But I think a lot of people would look at that and say, ‘Well, what about other retirement accounts?’ Are you doing other things in addition, with your pharmacist salary so you’re kind of diversified in addition to what you’re doing with the businesses?

TJ Allan: Yeah, so what I do — so now, initially, my employer didn’t offer, Sullivan’s didn’t offer any kind of retirement package. Now, he does where he matches up to 4%, so of course I match him to 4%. And that’s just in a basic IRA. And then otherwise, by myself, I do index funds. That’s about it. I don’t make it real complicated. I kind of follow BogleHeads. It’s index funds, and that’s the extent.

Tim Church: That’s the KISS method, right? Keep It Simple, Stupid?

TJ Allan: Yes. Exactly.

Tim Church: Wow. So I mean, I just think that is so cool not only to hear that journey but the risks that you were willing to take, the ability to take a lot of heat from other people saying that it wasn’t going to be a good decision and just kind of persevere anyway. But you know, I think a lot of people may be listening and thinking, like obviously all entrepreneurial ventures are not successful. And it’s not the way that it happens. And I think John Maxwell said it best that the difference between average people and achieving people is their perception of and response to failure. And I think that’s so true with entrepreneurship and I’ve certainly experienced this myself. But have you had any failures that you would say, TJ, prior to what you’ve done that’s been successful? Or even along the way as you’re doing some of these things that have been successful.

TJ Allan: Oh, most definitely. In fact, I probably have had more failures than I’ve had successes. You know, John Maxwell is of course correct. I started out, I think I always had that optimistic mindset because I always played baseball. In the game of baseball, you could be a really good hitter and you could only get a hit three out of 10 times. So seven out of those 10 times, you’re going to be a failure. But you’re still considered a really good hitter, even if you fail seven times. So that was always in the back of my mind when I started these entrepreneurial journeys. And again, it was Dr. Schafenmeier (?) who was always in my ear, who would always say, “You know what, you’re paying for experience is what you are.” You can’t look at a failure as you’re dumb or you can’t do this or you’re not made out for this. You need to learn from it. These are expensive teachings, but you need to. It’s the only way to really learn is to get your hands dirty and fail. So my first one I failed, I was actually still working for Walgreens. And this was kind of a weird business to start. But at the time, I’m 26-27, couples our age, my wife was fiancee at the time, we’re starting to have babies and everything else like that. And of course, we were always looking at what to give them, what to give them, and a lot of them would always joke, why don’t you bring us some over-the-counter pharmacy stuff that we should use for our kids. We don’t know what to get and everything else like that. So we actually created this Mommy Indeed baby basket. And it would have the Tylenol in there, the Desitin cream, all that stuff that a newborn would need eventually. And it would have little notes from the pharmacist saying, use this when this happens and stuff like that. So that was kind of our first business venture. And of course, it was a failure. But it was a good learning experience because it taught me a lot about marketing. And you know, you could have a really good product, but if you can’t market it, it’s useless. And then my second business venture, I actually partnered with a pharmacy student that I graduated with, and we created this dietary supplement. It was more of an energy-type supplement that we called — I think it was All Night IQ is what we called it at the time. It was really to help students kind of stay up and binge study for the night is what the goal of it was. And again, we each invested about $10,000 into it, and we lost everything. We could never — we thought just because our product was superior to any other product on the market, that we were going to be a success. And we virtually had zero marketing budget for it, and it was a failure. So from then on, I realized how marketing is extremely important. And if I don’t factor in a marketing budget initially or in my cost to acquire a customer, then I’m never going to have a success. So that’s how — then my next one was Ageless, and we did really well. And then right after Ageless, you know, we were doing really well, and Ageless was always built for the community. You know, I really enjoyed the community, I was born and raised in it, and I wanted to give back. So what we did is I had built — hired some programmers, and we had built this website that allowed small town businesses, small mom-and-pop shops on Main Street to basically put up an e-commerce store within minutes, and all the e-commerce stores would be on the website. So it was almost like a virtual mall. So what we wanted to do is basically give an advantage to these small mom-and-pop-type stores and give them this online presence that we thought they needed if they were going to survive the Walmarts and the Internet if they didn’t have it. And that was an expensive venture. That one, over the course — and I used all Ageless money, I didn’t have to use any of my own money on this, all the profit from Ageless went into this — and it ended up costing me about $20,000 or $25,000. And that taught me something really well is you — a really important lesson, and I wish I would have read the book “The Lean Startup” prior to that — is that you better go to your customers prior to and make sure this is something they want. You may think they need it, but they may not think they need it. And even though you think they need it, and you think it would definitely help them, if they don’t think they need it, I don’t care how great it is, they’re not going to jump on board. And we just couldn’t get anybody to jump on board. These small mom-and-pop shops, I finally realized, they don’t have an online presence because they don’t want one. And they don’t want to learn about one. So that was another failed one.

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Tim Church: And would you say that those have been key for helping you to drive your success forward?

TJ Allan: Oh, most definitely because the lessons I learned about marketing — I mean, I have a voracious appetite for reading. I read business books, marketing books, behavior psychology books, I mean, I’m constantly reading books. So usually, I’ll read about 40-50 books a year. And I love being — and even all the marketing books and everything that I read prior to it and all the business books I read too that always talked about cost to acquire a customer, don’t forget about that, and how important marketing is and having a marketing budget and all these marketing methods — even knowing that, it’s still a difference between knowing and doing. And it wasn’t until I did it and then failed that it really hit home that hey, marketing has to be a key, you have to build it around marketing. And then the second thing was the lean startup method.

Tim Church: That’s so good, TJ. And thanks for sharing that. Because I think a lot of times, people will look to others who are successful and it kind of looks like they’re an overnight sensation. But you don’t see the back end, what’s behind the curtain, what’s been going on and what hasn’t worked. And a lot of times, even the most successful people out there, they’ve failed hundreds of times before they’ve become who they are. So I think it’s just cool to highlight that. I appreciate you sharing that. So you talked a little bit earlier about the time that you were spending each week because I think a lot of times, people before they start a business or maybe they have an idea to pursue a side hustle, is they say, “You know, I’m working full-time as a pharmacist. I’m a mother, I’m a father, you know, I have a family. How am I supposed to manage that?” So can you talk a little bit about how do you practically manage all of these businesses and work as a pharmacist and be a husband and a father?

TJ Allan: You know, I’m kind of an organizational freak. I live on checklists. And another book that I was lucky to read very, very early was called “The E Myth.” The E Myth, Michael Gerber talks about systems and processes. So from Day 1, I always put in systems and processes in my life, in my businesses, everything like that, so everything kind of runs smoothly. So everything is kind of — there’s a system for everything. There’s a checklist for everything I do. On Mondays, I work on the Ageless stuff. On Tuesdays, we have this new venture going on, we’re going to coach other people on building new gyms, I work on that. On Wednesdays, I go back to work on Ageless stuff. On Thursdays, I look over the paperwork and the flow of our other two gyms’ stuff. And then on Fridays, I have this other other new venture that I partnered with somebody and we’re going to work on about marketing, marketing the Facebook ads. And I work on that. But everything’s kind of blocked off in blocks. And just everything is organized, and I think that’s the biggest thing. And people say they’re organized, but to me, if you don’t have it in a spreadsheet, you’re not organized. It’s one thing to say you’re organized, but it’s got to be in a spreadsheet. So everything I do is in a spreadsheet, everything I do has a checklist on it. And that’s what’s helped me to be able to do all this kind of stuff because I am a father. I have a little girl who’s 5 years old who I adore. And we play all the time. And that’s my purpose for living right now is to be able to play with her and have that time, and that’s why I kind of do a lot of this stuff so that it gives me time, that I’m not tied to pharmacy for the rest of my life. And I have a wife, and we travel, and you know, I like to workout on my own. And I have a lot of other hobbies and a lot of other things that require my attention. But I’m extremely organized, and that’s why I’m able to get it in.

Tim Church: Yeah, and it sounds like you’re just very intentional about it. So besides having a system in place, you know, you’re proactively saying, these are the days and these are the times, this is what’s going to happen, and this is how it’s going down, even before it actually happens. So I mean, I think that’s great. And a lot of people, like you talk about, they think they’re organized, but you know, I think the book that I read before called “The One Thing,” by Gary Keller, and he was talking about time blocking and how important it is that you need to put these things down as they take priority over everything. And unless there is an emergency, this is what’s going to happen.

TJ Allan: Yes. And that’s a great point because I love that book. And that’s probably even more important is being able to prioritize. If you cannot do that, I mean, a lot of people say they’re organized, they have 20 things listed down. But honestly, 18 of those things probably aren’t going to make that big of a difference. There was that 80-20 principle, and that’s kind of what I’ve always done is the 80-20 principle. What’s the highest priority? What’s going to give me the biggest bang for the buck and provide the biggest return? And so I think that’s even more critical than having your spreadsheet out.

Tim Church: TJ, you have shared just some amazing wisdom on this episode, and I’m so excited that we got to talk and you got to share your story. But as we kind of close out, what advice would you give to other pharmacists or even pharmacy students out there who have an interest in becoming an entrepreneur? What would you say to them?
TJ Allan: You know, I have pharmacy students, and we talk a lot about this with pharmacy students. You know, when I graduated in 2007, there was about 80 pharmacy schools. Today, I think there’s closer to about 140. We’re graduating about 15,000 new pharmacists a year. And the opportunities just are not there as much. And a lot of it has to do with acquisition, I mean, Walgreens, CVS, buying everybody out. We’ve had 1,100 independent pharmacies close their doors since 2011. We have all this automation going on now with these mail-order companies, telepharmacy, Amazon’s getting involved. So automation’s going to improve immensely over the next five years. And so and unfortunately, we’re still getting paid per pill we do. So I think it’s important that they look at these entrepreneurial ventures. I don’t want to say the outlook for our industry is bleak, but it’s not as great as it once was. So it’s important to expand your skill set. And that can be anything. A lot of people think, oh, you need all this money to start these businesses, you know, you don’t. With the internet and everything else like that, a blog, selling on Amazon — I talked to one pharmacist the other day, and he sells on Amazon. And he started selling on Amazon about a year, year and a half, and it’s taken him about 12 months, 13 months, to really start making kind of a profit on Amazon. But it was a learning experience for him, and he said the same thing as me. He saw kind of the outlook, and he didn’t think it was that great for him continuing to make $100,000-125,000 a year from pharmacy. He thought that there was really going to be a shrink. So he was looking for a different skill set, this was being able to sell on Amazon. So I think that’s really important to find these different skill sets in addition to pharmacy because there’s a lot out there that you can learn now on the internet and start these businesses for very minimal.

Tim Church: Right. And I think you highlighted such a great point that even though a couple of your businesses, you actually did put some capital, you injected what some people may consider quite a bit of money, but there are a lot of other businesses out there where what you’re investing is really sweat equity. It’s really your time, your energy, your focus. And maybe in the beginning, you’re not going to be able to bring home a revenue, and it may take time. But I think there are so many different opportunities out there, we don’t necessarily have to have a whole lot of cash to get started.

TJ Allan: Exactly. And that’s kind of my thing — and I was trying to use myself as a case study with this last year and a half. I dived deep into Facebook ads, and I have taken almost every course and paid for every little membership thing, really dove deep because I wanted to prove to people that you could start a business for very minimal. So in July, we started a business. And it’s basically we’re helping pharmacies build these Facebook ads for their pharmacies to get new patients, to deepen their relationship with current patients. But my goal behind this entire time was never to spend more than $150 a month on this business. And that’s kind of been my goal since Day 1. And so far, we’re growing. We haven’t had any paid customers yet, I wasn’t expecting a paid customer, this is a long-term process. I expect one here in the next two or three months. I have a few that are really interested and that we’re still talking to. But I mean, that was my whole thing was, you know, this can be done. And it can be done where you don’t have to spend even $2,000-3,000. It could be done for $100 or $150 for now.

Tim Church: Definitely. I totally agree. So TJ, if somebody wants to reach out to you to learn more about opening up a gym or more about your entrepreneurial journey, how can they get in touch with you?

TJ Allan: The easiest way, I’m connected to my email all the time. I can tell you to go to these websites that I have for each little business, but they all feed back into my email anyway. So if anyone ever has a question, I’m an open book. I’ll send you my P&L’s, I’ll answer any questions you have, I’ll help you in any way that I can. I love business, I love helping people start businesses, that’s kind of — I enjoy that kind of thing, so if somebody’s got that itch and somebody’s really got that drive, I’ll help you in any way that I can. So all you have to do is email me, it’s [email protected]. And like I said, I usually respond within a few hours at most.

Tim Church: Thank you, TJ. And we just really appreciate you coming on the show, telling your story, and I know that this is going to inspire. This is going to light the fire for some people to get going, to really start to act or think more about their entrepreneurship and their ideas that they want to bring to reality. So thank you, TJ.

TJ Allan: No problem. Thanks for having me.

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