financial goals

YFP 338: Stepping Into Your Inner Radiance in 2024 with Dr. Christina Fontana

Posted on by YFP Media

Dr. Christina Fontana, creator of The Pharmacist Coach, shares her journey from pharmacy to entrepreneurship, healing from trauma, and setting goals.

Episode Summary

In this episode of the YFP Podcast, we welcome Dr. Christina Fontana, PharmD, the visionary creator of The Pharmacist Coach. Dr. Fontana shares her inspiring journey from pharmacy to entrepreneurship, revealing the impact of her early experiences and the resilience that fueled her pursuit of a purpose-driven path. From navigating personal challenges like eating disorders and anxiety to healing from childhood trauma, Dr. Fontana discusses her commitment to inner work and counseling as essential components of her transformative process. The episode also explores the intertwined nature of personal growth and business development, with insights into Dr. Fontana’s methodology of “structured flexibility.” The discussion concludes with a focus on mindset and goal-setting strategies for pharmacists, encouraging alignment with one’s true desires and an embodiment of authenticity. Tune in for a captivating exploration of career empowerment, resilience, and setting ambitious goals for the year ahead.

About Today’s Guest

Dr. Christina Fontana, AKA The Pharmacist Coach, is a pharmacist, holistic healer, rapid transformation business coach, speaker, and 5-time author. She helps spiritually-driven women to ‘Reignite Your Light’ and shine in your brilliance, confidence, and true essence.

She started her entrepreneurial journey 11 years ago being disempowered, homelessness, broke, with eating disorders, PTSD, and anxiety and has since transformed, turning her pain into purpose, empowering women all over the world to step into more purpose, power, and prosperity.

Over the last 11 years, Dr. Christina has been providing uplifting, transformational content through her Youtube videos, books, courses, programs, and Conferences. Her mission is to empower more healers and business owners unlock their innate gifts to create a domino effect of healing on the world.

Key Points From the Episode

Career, trauma, and entrepreneurship with Dr. Christina Fontana.
Career journey and goal setting in pharmacy. [1:53]
Eating disorders, perfectionism, and self-discovery in pharmacy school. [5:06]
Trauma, intuition, and decision-making. [11:19]
Healing from childhood trauma and inner work for personal growth. [16:00]
Personal growth and business development. [19:57]
Personal growth through entrepreneurship and parenting. [28:19]
Mindset and goal setting for pharmacists. [32:20]
Setting goals and being flexible in entrepreneurship. [39:38]

Episode Highlights

“All of these tools that I’ve learned throughout the years, I now help people with. And someone I was I was working at a retreat one time, and somebody came up to me, they’re like, You should call it like rapid transformation, because people shift so quickly, because I, because I’m so intuitive. And I’ve developed that muscle so much within myself, I can look at someone and say, okay, and coach them and ask them these questions that are going to draw out of them.” – Dr. Christina Fontana [17:44]

“I grew up in a very suppressive environment, and it doesn’t allow for you to tap into who you really are, the creativity, the gifts and that’s why I bring this work into helping entrepreneurs because if you’re suppressed, you’re not going to show up fully self expressed when you give a talk, when you go to put your message out there this work is so much of you know, the inner work, but also the practical strategy of how do I bring all of who I am to the table when I am speaking, so that I show up with power, conviction. And that’s how you influence people because then they know you care, they see the passion that you have. And that’s how you start to create a domino effect of healing in the world. Which is really why I believe I’m here is at the root cause it’s to be a beacon of light for other people and that’s why I’m so vulnerable in my story.” – Dr. Christina Fontana [18:45]

“Translate your gifts into gold.” -Dr. Christina Fontana [21:38]

“But when you when you embody that version of yourself, like tapping into the energy of this is what I want this is who would I have to be to achieve that goal? Because there’s usually an evolution or a next version of yourself, right? Maybe a higher version of yourself? What would that be? And feeling into that frequency?” -Dr. Christina Fontana 35:28

Links Mentioned in Today’s Episode

Episode Transcript

Tim Ulbrich 00:00

Hey everybody, Tim Ulbrich here and thank you for listening to the YFP Podcast where each week we strive to inspire and encourage you on your path towards achieving financial freedom. This week I welcome Dr. Christina Fontana, creator of The Pharmacist Coach. We talk about her career journey in a pharmacy, her trauma experience growing up in an abusive household and how that shaped who she is today, and her entrepreneurial journey focused on empowering others to transform their lives reveal their inner radiance and step into more energy, confidence and power. We then wrap up the show by discussing strategies for getting in the right mindset to set big goals for 2024. Let’s hear a brief message from YFP team member Justin Woods, and then we’ll jump into my interview with Dr. Christina Fontana.

AD SPOT 00:45

This is Justin Woods from the YFP team with a quick message before the show. If you listen to the YFP Podcast, you may learn something every now and then, either from Tim Ulbrich, Tim Baker, or one of our guests. A lot of people listen to the show, but they may not execute or implement the things they learned. As pharmacists, we know the impact of non-adherence on patient outcomes and their overall well being. As a pharmacist, myself and part of the YFP team. I talk with pharmacists every day who are confused about how to implement financial knowledge. Pharmacists share with me that they’re treading water financially, maybe took a DIY approach, reached a plateau and are confused about what to do next. Or those who worked for decades can see the light at the end of the tunnel, and feel uncertain about how the next chapter will unfold. If that sounds like you, one, it is not uncommon to feel that way. And two, does it make sense for us to have a conversation to see if YFP Planning can help you visit YFPplanning.com or follow the link in the Show Notes to find a time that works for your schedule.

Tim Ulbrich 01:50

Christina, welcome to the show.

Dr. Christina Fontana 01:53

Thank you so much. We’re here on a Monday morning and it’s raining. So, bring in the sunshine.

Tim Ulbrich 01:58

It’s a great way to start a Monday, especially when as you mentioned it’s cloudy, it’s rainy, it’s cold, but you very much have the holiday spirit wearing your your polar bear gear. I love that. And I know the energy you’re going to bring to the show is going to light lighten the mood that has been set by the outside weather. So I’m really looking forward to this opportunity to interview you. We’re going to unpack your career journey, we’ll talk about your entrepreneurial journey. And then I’m gonna pick your brain about advice you would have for our community listening about how you think about goal setting, as well as how you coach others on goal setting as we get ready to turn the page onto 2024. So let’s start with your career journey in pharmacy. What led you into the profession? Where did you go to pharmacy school? And what was some of the work that you did upon graduation?

Dr. Christina Fontana 02:45

Yeah, so my dad was a pharmacist. I’m from a family full of pharmacists. So my uncle, my aunt, my sister, my dad, we all went to St. John’s University and I grew up working in my dad’s store back from when I was like three years old, sweeping the floors, helping people find, you know, cards for their granddaughter, working the register. Really, I learned my people skills, my dad would always say, Alright, go talk to that person. Go help that person, go sweep the floor. And I think that those early experiences really helped me to kind of plant those seeds of number one customer service. My dad was, he knew everybody’s name. He knew like, what every customer, what their kids’ names were, what sports they were in. And I just would watch him in awe and be like, Wow, he’s just so…how do you know all this and then he knew all the drugs too in the back. You’re amazing. So I was both in awe of my father, but also extremely terrified of him because he was a strong Italian dad, very strict, very controlling. And I actually grew up and I’m very open about this with a lot of abuse. So physical and mental, emotional. I loved my dad and I still do to this day. And I see now that that was an experience that I went through to strengthen my character to be who I am today. And I’ve gone through a lot of healing through that and but like kind of back to what you know, back at the pharmacy, so there was all of that going on. So like I loved him, I admired him. He taught me so much and he was so charismatic, intelligent. And so I absorbed all of that I was like a sponge, you know, from a very early age. And I knew in those interactions with people that were at the counter. That’s really where I like loved talking to people and hearing about their stories or what they were doing for the day. I grew to love people. And I just knew in my heart like I felt this, this rush in my body whenever someone was like, “Oh my God, you really helped me!” I was like, This is my purpose and so from probably around 13-14 years old, I knew that I wanted to help people. And so in my mind, I was like, oh, pharmacy. So the day that I got into pharmacy school, I feel like my whole world opened up, I was so excited. It was like this whole new adventure. And at the same time, there was this internal struggle that was happening within me. So I had an eating disorder in high school where, you know, I was anorexic. Put a lot of pressure on myself. Highly perfectionistic. Does this sound familiar, pharmacists, right? And so my trauma showed up in my body as an eating disorder high, you know, high levels of anxiety. I was a high performer, you know, like, I did kick line dance, all these different things, all throughout my childhood. Because that was what I thought I had to be in order to be loved by and accepted by my family. And so I went through pharmacy school, my head was down, you know, I, I actually developed a different eating disorder at that time. So it was night eating syndrome. That’s a whole other story. But essentially, what I learned was that my going through my healing journey, my nervous system was so overloaded from all of that trauma, the high performing, trying to be perfect, all of those things, that eventually had to come out somewhere because I suppressed my emotions. And you and I could talk about this for hours. But fast forward to kind of as I was going through pharmacy school, I was kind of struggling internally with all of this, you know, my eating disorder, anxiety, it just got compounded because it’s so much pressure to be in pharmacy school to make sure that you’re, you know, making the most out of your social time and, you know, the commute and all of the other things that come with being, you know, in pharmacy school, that pressure. So eventually, I got to the end of my career, or my, my time at St. John’s. And I started to look at all of these different opportunities. And I was really excited about pursuing a residency. And so I, I told my, my family, and I knew they weren’t going to be happy about it, because again, my dad owned this pharmacy and groomed me and, you know, helped me for years, and I just said, I’m like, I want to do this other path. And when I said that, he was not happy, because again, I was a people pleaser, I did whatever my parents said. I was a good girl, all of that. And so what I was, what he was saying back to me was like, you know, how could you do this to us? Like, you’re betraying us, you know, I helped you blah, blah, blah. And I didn’t care. For the first time in my life, I just felt it in my gut. And I think it was the dynamic to have probably somewhat of a toxic environment that I was already in, in that pharmacy setting. Combined with this drive that I had in my in this, again, I felt that feeling in my heart, like this is what I’m supposed to be doing. And so I always say to people, you know, I know, you have to use logic, of course, but also using your intuition like what feels aligned and right to me, that was probably the first time in my life that I actually let that voice be louder than the fear of what are they going to say I have to be perfect all that. So I did, I wound up pursuing the residency and living in that in my parents house with walking on eggshells and feeling like I couldn’t really, like tell them what was happening because I had to go to mid-year and I had to like, develop a CV for the first time and business cards and all of that. And I actually didn’t get any of my top five choices, because you have to pick five residencies that you want to match with. And I was like, devastated. And I didn’t know what to do. So I was talking to one of my professors at St. John’s one day, and she’s like, “oh, like, why don’t you try through the scramble. There’s a King’s Pharmacy in Brooklyn that I think I saw it didn’t match.” So I was like, let’s see if this goes. I went and interviewed and I got the call that I got this residency. But that was the beginning of the crumble of my life because that was when I got kicked out of my house. I my parents pretty much disowned me and you know, all of my stuff was thrown out onto the lawn- hangers, clothes, you know, everything that was my life, from my childhood room, where I was still living at home with them was literally purged onto the lawn. So all my neighbors were probably like, what is happening right now? So, I literally had to pick up the pieces of my life and start fresh like that was my rock bottom. At that time, I was taking anxiety medication. My life was so unworkable, because I wasn’t really speaking my truth. And all of these patterns that people pleasing, the perfectionism, the unworthiness that I had, it all kind of culminated into this moment where I was like, I’m choosing this, I’m choosing this new path. I don’t care how scary it is. And I remember looking up at the sky, and I just was like, it’s gonna be okay. I just had this feeling in my heart that even though my life was a mess, physically, everything was all over the lawn. And, you know, I couldn’t, I wasn’t even allowed back in the house. And I got fired from my dad’s pharmacy that day. So that was like one thing after the other. And by the way, it was like April of right when I was about to graduate pharmacy school. And so I was about to start a residency, I had two months left of pharmacy school, I still had to take my board exams. I had no job, I had not much money in a bank account, and I was living out of my car. And in that moment, like I said, I knew I was like, I can do this. I just had, I don’t know if it was God, if it was a strength, something within me, I just knew that I had made the right decision. And there had been so much bullying and abuse, and I was like, I’m done with this. So anyway, fast forward. And tell me when…

Tim Ulbrich 11:19

Yeah, good. I’ve got so many questions, but this is good. Finish your journey here.

Dr. Christina Fontana 11:23

Yep. So So there’s so much more, you know, that was the beginning of my entrepreneurial journey really, was getting into that residency, because it really opened up my eyes to all of the different possibilities within pharmacy, and I, it was so stressful, I cried a lot, I had so much PTSD in my body now that I look back on it. But I don’t regret that decision of doing a residency because again, it opened up my eyes to like, I started teaching diabetes classes, I was going through Integrative Nutrition at the same time, and like healing my body of looking at the deeper root of disease and why people get sick. And so this journey led me to where I am now. And I don’t regret any single part of it, because it was so painful. But I turned that pain and alchemize did into why like the drive that I have now to help people.

Tim Ulbrich 12:20

Yeah, as you’re is your sharing, and I really do appreciate your vulnerability here as I think that many people listening, you know, maybe will resonate with very specific parts of that, right, whether it’s, you know, an abuse part of the journey, or, you know, an eating disorder or some other trauma. But, you know, I think there’s pieces and parts of all of us that can relate to some part of that story. And what’s coming up for me is, like, where does that generative drive come from? Right? So when you think about all that you’ve been through, when you think about, you know, obviously the questions around am I loved? And you know, then being abandoned. And when you talk about your residency journey to me, you know, when I, when I think about, okay, you went through the scramble and I’m sure in your father’s eyes now that was a kind of a dagger of like, okay, now you’re choosing an option as the scramble, right? It’s like the last resort instead of this pathway, you know, seeing you would take and so my question is, where does that generative drive come from? Where do you attribute, you know, you choosing to go down that path? Right? So you know, I think in many abuse trauma situations, obviously, I’m not a counselor in any way, shape, or form, but you tend to think that often you see people stuck in those situations, because, you know, it’s, it’s harder to see the path out of it. And that becomes a new defined normal. And here, obviously, you talked about hitting that rock bottom in terms of, you know, getting thrown out of the house, and, you know, you chose choosing to go down this path anyways. And I almost felt as you were sharing, almost like this tug down an undefined path. And I’m curious of like, what is that pull? Like, what is that talk? What do you attribute to? Is that your is that your faith? Is that your “I just have this intuition”? Like, where, where does that come from?

Dr. Christina Fontana 14:09

I remember sitting on my bed one day meditating, because I like I said, I had so much anxiety from living in this house where I knew like my parents hate pretty much hated me, that my brother, and like, I guess I laugh to kind of cope with it now because I’m just like, I think back to how crazy it was. So please, like if you’re listening to this, please. No, I’m not. I laugh at my own situation, I guess because I’m just like, it was so crazy. But um, I remember sitting and meditating at the time because I was just trying anything to cope with this anxiety. And I felt this and I heard this voice so clearly say, “You like you need to get out of here.” Like, this needs, you need to leave. And so I guess I feel like that was really the first time that I felt that intuitive presence of God. You know, like I grew up Catholic, I kind of had a little bit of connection. But it wasn’t like, my dad was not a pastor or like, I didn’t really have that strong influence. But in those quiet moments, when I was with myself, my intuition started to speak. Because, you know, there’s so many fear influences that we have even now, with the news, people and expectations, parents, etc. So when you quiet that voice, and you really tune in, I started asking myself, like, what do I really want. And it was very scary, but it was that was that same feeling that I had back at the pharmacy. It was just this, it came from within, and it was just this boost of energy that I knew. It was, it was like, without a shadow of a doubt, I need to do this. And it was just, I think, too, probably the pain, like think about when someone has to make a decision, the pain was so bad, that I felt like I had to move. So like if you’re, if you’re in a bad relationship or a bad situation, eventually you get whittled down enough that it’s like, I’m done. That like F-it moment. So.

Tim Ulbrich 16:12

And Christina, as you share, you know, you talked about several things like, you know, obviously, your your need for acceptance, and to be loved. You talked about your nervous system activation, you talked about, you know, your awareness of how emotions are being suppressed. You also talked about kind of the journey of not not condoning in any way, or you know, accepting any way the abuse, but understanding and having a perspective on that, as you now look back. Which all of those together, tell me you’ve been through a journey of inner work, of counseling, of i, if you wouldn’t mind, just sharing for a moment what that journey has looked like for you. Because I think for some that are listening that say, Oh, I’ve got a, you know, a part of my story, you know, that maybe I need to dig a little bit deeper, despite the pain, right, that can be there. And I just think the more that we can hear from others, and on some level, you know, normalize the work that needs to be done, you know, the healthier we can all be. So if you would mind sharing a little bit of, of your journey of processing some of the emotion and the pain that you went through?

Dr. Christina Fontana 17:12

Yeah, absolutely. It it’s still a work in progress. Like there are I’m doing specifically nervous system work right now. But I had started off with traditional therapists, and that only got me so far. When I started doing the subconscious work, and I had hypnosis sessions, my anxiety went from like an eight to a two. And I started to say, okay, like, this is part of the breadcrumb trail of how I want to be helping people. So now that’s what I do. All of these tools that I’ve learned throughout the years, I now help people with. And someone I was I was working at a retreat one time, and somebody came up to me, they’re like, You should call it like rapid transformation, because people shift so quickly, because I, because I’m so intuitive. And I’ve developed that muscle so much within myself, I can look at someone and say, okay, and coach them and ask them these questions that are going to draw out of them. What needs to be shifted, because it’s all internal. Right? It’s the, it’s the layers, I call it multi dimensional healing. It’s the nervous system that’s holding the cellular memory of the trauma, it’s the patterns that you’ve come to cope with that trauma, people pleasing, perfectionism, overthinking, that’s all a nervous system response. So it’s the nervous system, all these patterns. And then there’s typically core wounds that are there like unworthiness, shame. And so that needs to be digested in order to allow that flow of emotion because, you know, I grew up in a very suppressive environment, and it doesn’t allow for you to tap into who you really are, the creativity, the gifts and that’s why I bring this work into helping entrepreneurs because if you’re suppressed, you’re not going to show up fully self expressed when you give a talk, when you go to put your message out there this work is so much of you know, the inner work, but also the practical strategy of how do I bring all of who I am to the table when I am speaking, so that I show up with power conviction. And that’s how you influence people because then they know you care, they see the passion that you have. And that’s how you start to create a domino effect of healing in the world. Which is really why I believe I’m here is at the root cause it’s to be a beacon of light for other people and that’s why I’m so vulnerable in my story. I’m like there’s nothing look in the crevices in the closet. There’s nothing in my closet like I will show you my husband because I want people to to know that they’re not alone and I want them to know there are tools out there that can help them.

Tim Ulbrich 19:57

Yeah, I love how you described it as you know multi dimensional and the layers. You know, that’s been my own experience of just kind of slowly peeling back the onion and the layers. And I think as you do that. And I’m convinced it’s a lifelong journey. I don’t think the work ever ends.

Dr. Christina Fontana 20:12

Yeah.

Tim Ulbrich 20:13

But through that, you start to get a little bit closer, a little bit closer a little bit closer to who your authentic self is. Right. And that is that is the unique advantage of every one of us. There is one, Christina, there is one, Tim, you know, there’s one of whoever’s listening, and we’ve got an opportunity to really identify who is that? Who is that? And how can we help serve others. So with that in mind, let’s shift to talking more about your journey as an entrepreneur. And one of things you share on your website is that you, “Empower others to transform their lives, reveal their inner radiance and step into more energy, confidence and power.” So what what is the how behind that? Why? So how do you help people on that journey?

Dr. Christina Fontana 20:53

So it’s part of what we just talked about. So it’s that inner work. But it’s also the practical strategy of it. And now we’re going to talk about goal setting. So I’ll bring this up now. So structured flexibility, right. So like, if you think of a container, you need to have structure around something to hold the energy of it. So like, if I were to just say, I want to have a business, but there’s no structure or offer or clear place for somebody to land, then it’s kind of like having a leaky bucket. Yeah. So I look at, okay, let’s look at some of these patterns that you have that we can start shifting, as well as those practical strategies of how do we translate your gifts into gold. That’s one of my, like, my signature methodologies turn your gifts to gold, because again, I always show this this is like my new thing. I know that you everybody listening, I’ll describe what I’m holding up right now. So it is a diamond. And if you are following me on social media, you’ll see that I post about this, this is on my Instagram. This is who we are like I’m pregnant right now I’m 21 weeks pregnant, this child is going to come out pure, with all the gifts that it was born with. With it being brilliant, worthy, everything, its pristine. But then what happens is, over time, we learned that life isn’t safe, right in some way, whether it’s a trauma, or we get yelled at or punished, or whatever, whatever that might be. And little kids make meaning out of things. I’m bad. I’m unworthy, all of this. And so that’s what we’re carrying into our business. And people, it’s so unconscious, that that’s why we bring it to the conscious forefront and say, Hey, this is what’s showing up. So we can help you reveal more of that diamond, of the brilliance of who you came here to be. Because you’re most magnetic when you shine that light. And when you can help those people who are in your audience scrolling on Facebook, looking for the answers. That to me is true fulfillment. So the more that you can reveal that, and have these containers and by containers, I mean, like offers or the way that you tell your story in a way that’s compelling and draws people to you. That’s how you build a sustainable business. That’s, that’s my belief. Its just one perspective.

Tim Ulbrich 23:24

Yeah, and I know you work with a lot of entrepreneurs, but for everyone listening, like this work is span spans everyone, right? So obviously, we’re talking about here and the framework of, you know, being able to approach your business and how you serve others and making sure that you know, what is unconscious becomes conscious, and we’re aware of how that might be limiting what we’re doing are holding us back. But, you know, for someone who’s at the front lines at a community pharmacy, or they’re a manager or administrator at a hospital, like, this work matters for everyone. It matters in your professional life and matters in your personal life. You know, you’re talking about some of the variables that as you know, kids growing up, we experienced these things, some of them might be a traumatic enough that we remember, but often they’re not. And I know that as a parent, like there are micro moments, I had one of them with my kids last night where, you know, after there’s an interaction, it’s like, oh, like, how was that perceived? How could that have been done differently? And now how can I, there’s mistakes are going to be made? That’s a part of life. But how do I learn from that? And how can I talk that out loud and process that with them as well? And they need to hear me out loud, say, like, I am sorry, you know, I shouldn’t have done X, Y, or Z. And I could have done this differently and they need to hear those things. And I don’t get it right a lot of the time! But this work matters as an employee, as an entrepreneur as a parent, as a spouse as a you know, father, mother, brothers it matters in every relationship that we have. And so I just love the vision of what you’re sharing one of these you have on your website, which really connected with me is you said “When we reconnect back to our true essence, remember who we really are we are limitless empowered, and we’re free.”

Dr. Christina Fontana 25:03

Yep.

Tim Ulbrich 25:03

So powerful, right. And that transcends so much of what we experienced every day if we’re able to get there.

Dr. Christina Fontana 25:09

And I want to just really quickly talk about that, because that you hit on a really important point there with, you know, when when we have to cope with what’s not resolved within us, then it turns into, like, for me, it was, you know, drinking and numbing my emotions and staying busy and all of these coping mechanisms that disconnected me from myself. And so this process for me has been reconnecting back to my body, which, like, again, it’s uncomfortable. If you’ve experienced trauma, it’s so uncomfortable sometimes to go into that pain. And so oftentimes, people dissociate. And they’re like, how do I escape this? Like, can I just run away from this in any way possible vacations, whatever, whatever that coping mechanism is. But when you when you heal, that’s when you’re truly free. And I think that’s what a lot of people are seeking is through those mechanisms, like, I just feel better.

Tim Ulbrich 26:06

So right, that’s right. Yeah. And I think for you know, I’ll speak to this for a moment, just because this has been my own journey. I know, when I was doing some of the work that I’m doing now, one of my initial knee jerk reactions was like, I had a great childhood, like, there is no trauma there. You know, number one, all of us have experienced something, the magnitude of it, the significance of it can be different. But there, we all have our own journey. And, you know, I think sometimes that we can confuse things like, you know, I was provided for effectively, you know, my parents helped support me, but there could be emotional gaps there, there could be emotional gaps, and you know, how things were communicated or not communicated. And this is not about, you know, digging up things that’s going to lead to, you know, judgment and, you know, disgruntment towards others, right, I think part of this journey, is to really have peace with that. But you know, so much of that, the more to your point, the more that we can help move from being unconscious to conscious, once we’re aware of it, you know, and once we can tap into our emotions and start to slow down and say, Okay, in this moment, I’m noticing myself feeling angry, I’m feeling fear, I’m feeling shame, I’m feeling guilt, whatever it be, and then connecting that with whatever interaction we’re having. I know what I often realize is whoa, like the emotional reaction, as real as it is, is way out of whack with the reality of the situation. Okay, Where’s that coming from? Like, why am I why am I feeling so much anxiety and fear over something that went, I can just step back and kind of untether you know, myself and sort of observe like, oh, Tim, that’s interesting. Like, your heart rates increased rapidly, you have shortness of breath, like you’re, you’re, you’re becoming really tense, like, what’s all that? About? What, what’s behind that? And those are, those are tools, those are things that we can use everyday in our interactions that we have with others.

Dr. Christina Fontana 27:54

Right. Exactly. And the brain loves context, right? So like the nervous system feel safe, when we have some kind of context around, “oh okay, like, this is what’s happening.” Then you can use whatever tool to regulate and be with that part that is probably a past part of you. That’s like, hey, I need support, hey, I wasn’t supported in this way, or whatever it might be. So yeah.

Tim Ulbrich 28:21

So one of the things I’ve shared before on this show and with others, as well, is that I feel like parenting and entrepreneurship, for me have exposed so many areas of weakness or opportunities for growth, however, we want to say it.

Dr. Christina Fontana 28:37

Yeah!

Tim Ulbrich 28:38

And so many opportunities for self reflection that I’m not sure, you know, would have been there to the same degree without it right? When you’re when you’re talking about young kids, when you’re talking about business, there are things that stretch challenge, get out of your control, in a way like for me, I was very good at like keeping things in a box, and being able to kind of control and maneuver around it so that I didn’t have to experience the uncomfortable feelings and the things. Well guess what? When kids come to the equation, when business come to the equation, like that box gets blown up, sometimes they really, like for me exposed like, oh, wow, like when I don’t have control of a situation. Like that’s where I see, you know, a lot of things go awry. And and that’s an interesting discovery, like, well, what’s behind that? And why why is that there? So my question for you is, you know, as you think about your journey, in business, or in tune to be as a parent, like, what have you learned about yourself? What has been the most significant one or two things that you’ve learned about yourself through not only your own journey of healing, but also through building and growing a business?

Dr. Christina Fontana 29:36

Oh, my goodness, when I think of this analogy, when you have a business and you’re growing it, it’s like a mirror. Everything that needs to come up, that’s your client interactions, team interactions is going to come up like you said, I love that analogy. You’re like the box blows up because it’s like, you can’t hide. You’re facing off with yourself. And yeah, I would agree 100% with the control, like for me on worthiness came up control, people pleasing all of those protective parts that just wanted to keep, like, as a child, I just wanted to be safe. And I never felt safe in my house because it was so chaotic, there was a lot of abuse going on. And so I learned to shut down. And that was part of my coping mechanism, like I said, and I think, through control, and my, my dad was very, both my parents were very controlling. That’s what helped me feel like, oh, I have some sort of safety, right? So it was kind of that dynamic that still plays out. And I’m like, I have to catch myself. And I’m like, okay, and I again, like, that’s one of the layers for me that I have to continually work on. And that’s why I have continuous support coaches, different people that I hire, because I’m like, hey, I need, I need to be witnessed in this, I need to be held in this very uncomfortable situation. But at the same time, like even, you know, currently, like, in the past few months, I’ve had some situations where it really stretched me and I’ve never experienced this before. But from a higher perspective, I always come back to okay, what is God trying to teach me through this? Because my character is being strengthened through this. And so I feel the emotion, but then I also say, Okay, what am I actually learning here? And that, to me, is, is important for the integration process of like, I’m not just going through this to feel pain, I’m actually alkalizing something within myself from a past version, or whatever it is, that’s helping me become a higher version of myself, you know?

Tim Ulbrich 31:48

Yeah. And I think that integration part of the journey is so important, right? There’s obviously the feeling of the emotions, and you know, being more aware of that, and how is that impacting, you know, the relationships and things that are happening each and every day? But then what’s the integration? You know, and sometimes that’s not in the moment thing, at least speaking for myself, sometimes that’s, you know, really leaning into the curiosity, as I’ve alluded to a couple different times, and then through that curiosity, and through that self awareness, and through kind of untethering yourself in that experience, it’s okay, what, what is the integration part of this? And what is there to be learned? And how can I grow? I think that how can I grow is a good transition and segue into setting big goals. We’re getting ready to come up on the New Year, which is a time that people often look at the mirror and say, Hey, what are some things that I want to focus on? What what has been the year that’s about to end? What what do we want to shift? And how do we want to grow into the new year? And before we talk about some of the strategy and X’s and O’s for how you approach goal setting, or how you approach this with your clients as well. I want to get just your general thoughts and recommendations on how you might help someone or encourage them to get in the right mindset before they get into the goal setting. Right, the work before the work, if you will. But yeah, I think so much of the goal setting exercise, I say this about the financial plan where we can work on X’s and O’s, we can develop a retirement plan, we can develop a debt repayment, we can do all these things. But if we’re not in the right mindset around, like, why do we care about this topic of money? What’s the goal? What’s our relationship with money, all of these bigger types of things, those X’s and O’s are only going to go so far. So I think similarly here on the goal setting, there’s this important step of getting in the right mindset under which we’re then thinking about how we set goals. So what are your What are your thoughts there?

Dr. Christina Fontana 33:35

Yeah, so I think getting in the right nervous system state is even a deeper level, because when we’re in fight or flight, this prefrontal cortex is not active. So this is where our creative solutions come from, our strategic thinking, our critical thinking, and so I would always encourage and this I do this across the board with all of my clients, align the energy first. So looking at your nervous system, doing some of those exercises, but also really moving from, to what feels pleasure, like like moving from the mind of like, oh, like, How much money do I have whatever. Ask your heart and move into the body and say, What would feel really exciting for me? and I’m actually going to say this out loud because I want to, I want to commit to this. Even though I’m having a child next year, I saw somebody who had this he has a list. He’s really in a very ambitious in my audience, he’s not a pharmacist, but he was committed to speaking to 100 audiences in 2023. And he’s like at the bottom of the list. And I thought to myself, I want to do that I want to commit whether it’s through a Facebook live whatever it is Instagram speaking opportunity. I’m putting it out there. So I would love to have that as a goal so that for me feels juicy, alive. Pleasure lead, like yes! This is something about impact that I really want to move. And so from that vision, then you can obviously go into the more like practical planning pieces of it. But also, it’s like that structured flexibility, like not being too rigid, where it’s like the gripping, but allowing that co creative force of God, the universe, whatever you want to call it, like the surrender piece, because we can only control so much. Yeah. But when you when you embody that version of yourself, like tapping into the energy of this is what I want this is who would I have to be to achieve that goal? Because there’s usually an evolution or a next version of yourself, right? Maybe a higher version of yourself? What would that be? And feeling into that frequency? I recommend this to my clients to just even for five minutes, every single day, because, according to quantum physics, we’re always attracting based upon our thoughts and our electromagnetic signature from our heart. Yeah. So that’s what we attract. What we constantly think about what we’re constantly feeling. So yeah, that’s a whole other topic.

Tim Ulbrich 36:13

It’s a good one, there’s a lot of good resources out there, you know, for for people that want to learn more about that as well. But I think, you know, what you shared about the pleasure lead really resonates with with me, right, because I think for a lot of pharmacists, you know, I’ll speak for myself, but I suspect many may feel the same as well. You know, high achiever tend to want to please others, you know, want to develop these, you know, goals that may have expectations tied to others, and really slowing down and getting out of our head getting into our bodies to really take the space and time to say, Does this resonate with me? Is this an expectation of someone else? Is this really authentic to me or not. And that really requires your point, getting in the right state of our nervous system. I’ve been in these exercises with my small group of men where we meet, we meet once a week for two hours, and we kick off our meeting, typically, with one of the men leading a 15-20 minute type of meditation exercise, and I can consistently now almost have gotten to the point where I will show up, and it feels like there’s an uneven distribution of weight of my head to my body. Because I’ve been throughout the day, I’m just programmed, like through, you know, repetition, experience, whatever, that if I’m not careful and don’t slow down, I’m like, I will live so much of the day in my head, that I can actually feel like the physical exhaustion of that in my head, and really, to be able to slow down and like get into my body. And typically, by the end of that meeting, like I can actually feel like the shift of the stress and the weight in my body. And I’ve actually described it to the guys my group that like it feels like if I close my eyes, sometimes it feels like my head is like in a giant space like disproportionately weighted to the rest of my body. But it’s just such a good reminder of like slowing down, like, what are the exercises, what are the habits, one of the behaviors can really get ourselves into checking in with our body. And I think aligning that with goal setting is so important, right? Because I think if we’re not careful, like Are these your goals? Are these someone else’s goals? And even if they’re your own derived goals, maybe not at an expectation of others, does it actually resonate with you? Right? So you gave that example, which I think is a really good one, because someone else might see that and say, oh, I want to do that too, but not because it really resonates. But because they’re like, Oh, that’d be cool to speak 100 times, like, that’d be cool, right? There could be some pride there, there could be some ego there, right? You know, but the way you described as like, that really resonated with you, internally, right, for whatever reason, I think it comes full circle to where you started your story, which was, you know, early in your life, identifying that you really have a desire to want to help other people, right, that, to me, ties very directly to that. So I think getting in the right state of mind, you know, getting out of our head, making sure that it’s a pleasure lead processes, is so important. Now, I want to get a little more detail from you on this concept of structured flexibility. Because this has been my experience where I’ve gone through goal setting in many different formats. And sometimes I come up with these very comprehensive, you know, plans that seem great, you get the dopamine rush, and then two weeks in, you’re like, oh, my gosh, this is exhausting. What was I thinking I’m going in 12 directions, I’ve got every domain of wellness of, you know, defined with five different sub goals. And then I’ve been on the other end where, you know, it’s too loose, it’s maybe not motivating enough or not structured enough. And I do think there’s a middle ground here, which, which I believe is what you’re referring to the structured flexibility. So tell us more about what that looks like for you.

Dr. Christina Fontana 39:38

Yeah, I’ll just even given a concrete example of a launch. Like I just did a Pivot to Profit three days, you know, it’s a client converting workshop, like I bring everybody in, I teach them, you know, it’s like a really detailed PDF and I’m like, Okay, this is what I’m going to do. I’m going to do this three day event, deliver tons of value, and then I’m going to I’m share about one of my programs. As I’m going through the launch, I’m like, oh, I want to do a trick or treat giveaway. So that came in, like, being open to the downloads that come through, like I call them downloads. It’s like that divine kind of intuition. And so I added that in, and maybe I took something out. It’s kind of like, like cooking. It’s like, oh, do I like my food spicy. Or maybe I won’t add so much of this, but I’ll add this. So I think it’s being a little bit flexible with number one, like those components, but also not being so rigid of like, I need five clients from this launch. Like, it’s it for me, it comes back to and you talks about that word, ego, I really try. And it’s a constant thing. I’m like, Okay, I’m releasing, I know that this is my ego talking right now, that’s wanting this…outcome, I’m going to let that go. And I’m going to open up to whatever the highest outcome is going to be. And I’m going to show up and serve and give 110% and do this plan. Be flexible, you know, implement those downloads, like I said, but also having that openness of, I wonder what else could show up, that it doesn’t have to be so rigid?

Tim Ulbrich 41:20

No, that makes sense. And I think that very concrete example you just gave, you know, related to the launches is a good one, right? Because I think so often, not only can we adopt other people’s goals, but we can set a goal. And then speaking for myself, I’m so structured and rigid to that goal, that I lose any of the openness and flexibility to you know, okay, might there be a different idea, a different pathway, or even feedback from audience or, you know, different things that are coming in that says, okay, my flexible enough to be able to pivot and move in real time. And usually, if I develop a plan, it’s like, this is the plan, right? We’re going with, and I’m gonna see it…. which there’s value in that, like, you know, and there’s, there’s real value that can come from kind of that, you know, stick-to-itiveness and wanting to see it through and being resilient, but also adding some flexibility to that.

Dr. Christina Fontana 42:04

I’m laughing because I’m thinking like, that’s how I’m like, oh, like, I’m gonna plan…..with this baby and like, we’re gonna get the … and I’m like, I’m sure like, the my like, whatever is gonna blow up my plan, but that’s okay.

Tim Ulbrich 42:18

Well, this has been fantastic. And I’m so grateful for your contributions to our community, your vulnerability and sharing your story. I think many are going to find that inspiring, insightful, and maybe on some level, motivating to do some more self discovery and their journey. Also appreciate your your feedback that you gave on you know, how we can be thinking about setting goals and sharing about your entrepreneural journey. Where is the best place that our listeners can go, Christina, to learn more about your work and to follow your journey along the way as well?

Dr. Christina Fontana 42:46

Yeah, so my website is pharmacistcoach.com. And then from there, you’ll find all of my social media handles my group Monetize your Magic. Everything like my Instagram is @thepharmacistcoach so I would love to connect and feel free like I literally am an open door. So if you want to share Hey, I loved what you said in the episode or if you have questions, please reach out I’m happy to support.

Tim Ulbrich 43:12

Awesome well, we will connect in the show notes to social media, to the website pharmacistcoach.com, as well as your email [email protected] If people want to reach out directly.So, Christina, thank you so much for coming on the show and wishing you an awesome 2024.

Tim Ulbrich 43:27

As we conclude this week’s podcast and important reminder that the content on this show is provided to you for informational purposes only and is not intended to provide and should not be relied on for investment or any other advice. Information in the podcast and corresponding materials should not be construed as a solicitation or offer to buy or sell any investment or related financial products. We urge listeners to consult with a financial advisor with respect to any investment. Furthermore, the information contained in our archived newsletters, blog posts and podcasts is not updated and may not be accurate at the time you listen to it on the podcast. Opinions and analyses expressed herein are solely those of Your Financial Pharmacist unless otherwise noted, and constitute judgments as of the dates published. Such information may contain forward looking statements, which are not intended to be guarantees of future events. Actual results could differ materially from those anticipated in the forward looking statements. For more information, please visit yourfinancialpharmacist.com/disclaimer. Thank you again for your support of the Your Financial Pharmacist Podcast. Have a great rest of your week.

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YFP 069: Carissa Explains it All: How One Pharmacist is Accelerating Her Financial Goals Through Rodan & Fields

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Carissa Explains It All: How One Pharmacist is Accelerating Her Financial Goals Through Rodan & Fields

On Episode 069 of the Your Financial Pharmacist Podcast, Tim Church, YFP Team Member, hosts another edition of the Side Hustle Series featuring an interview with Dr. Crissy Mahl, a pharmacist and entrepreneur from Yuma, Arizona. Crissy talks about her pharmacy career path and how she became interested in entrepreneurship. She started working for Rodan and Fields and has created a significant side income.

In the Side Hustle Series, Tim talks about ways you can create additional streams of income to reach your financial goals faster and highlights pharmacists who are doing this to help you get inspired.

About Today’s Guest

Crissy graduated with her Doctor of Pharmacy from the University of Findlay in 2012. After living in Ohio all her life, she moved to Yuma, Arizona and completed a PGY1 residency. She has a passion for acute care and hospital pharmacy and is now is one of her hospital’s biggest influencers and leaders. She also has a passion for empowering and inspiring others which is what lead her to become an entrepreneur.

Summary of Episode

On this episode, Dr. Crissy Mahl speaks about her pharmacy career and urge to travel which ultimately moved her from Ohio, where she lived all of her life, to Yuma, Arizona. She carries a passion for acute care and hospital pharmacy and currently works in a position where she is able to help create pharmacy jobs. To supplement her pharmacy income, Chrissy took on an entrepreneurial side hustle and started a business selling Rodan & Fields. In doing this, she’s learned how to fit her side hustle in with her full-time pharmacy career, allowing her to make larger payments on her debt and save for the future.

Crissy says that there are certain personality traits and characteristics that aid to the success this type of work. Her leadership skills as a preceptor to PGY1 students and Family Med residents matched with her personality and work ethic allow her to help navigate and balance her busy schedule. Crissy manages her time wisely, prioritizes well, and is incredibly focused on her business. She stopped watching television and even uses the “spare” time she has while walking or on an elevator to send emails and text messages that help fuel her business. By hustling around the clock, she has a goal set to retire by age 39.

Mentioned on the Show

Splash Financial
Rodan and Fields
The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results by Gary Keller and Jay Papasan
Contact Dr. Crissy Mahl

Episode Transcript

Tim Church: Crissy, thank you so much for taking the time to come on the show and for being part of this side hustle edition.

Carissa Mahl: Thank you for having me, Tim. I’ve never done anything like this before, so I’m pretty excited about it.

Tim Church: Awesome. Well, we’re glad to have you on. And I was really excited when you reached out to me on LinkedIn to inquire about Your Financial Pharmacist and just to talk about some of the ways that you’ve been working towards financial freedom.

Crissy Mahl: Absolutely. Honestly, I felt like your page was everything that I wish that I knew when I was in pharmacy school. Honestly, there’s so much when it comes to finances and student loans and all this other stuff, and it’s super overwhelming. And it’s even more overwhelming when you come out of school and you’re not really sure what way to turn. And so this side hustle topic is very dear to my heart, and I think it’s something important for people to consider and kind of learn about too.

Tim Church: Yeah, I couldn’t agree more. I thought it was really cool when we were talking that we actually share a similar background in that we grew up in Ohio, lived there our whole life, and then we said, hey, let’s go ahead and take off to a state pretty far away and really kind of go from there. So I want to — can you share a little bit about how that happened and why you made such a big move?

Crissy Mahl: Absolutely. So I lived in Ohio all my life, moved to Yuma, Arizona about a little over five years now. So I went to pharmacy school in Ohio, the whole nine yards. I didn’t move until a few months ago after I had graduated pharmacy school. Ohio is where my whole family resides. It’s literally the only thing I know, honestly, because we didn’t have a lot of money when I was growing up. So traveling really wasn’t something that I had ever done before, you know, venturing outside of my little heart of Ohio State was a little bit nerve-wracking, but it was something that I felt I really needed just, you know, for my own push to get outside my comfort zone. And that’s exactly what happened. I was definitely outside my comfort zone, but honestly, I love it here in Ohio — or in Arizona! And I mean, the weather is awesome. I am constantly cold, all the time, so Ohio was really not my jam when you get like nine months of winter. So yeah, this heat is — this is my jam.

Tim Church: I hear you, I hear you. That’s how I got — I moved down to Florida, and for me, it was kind of a temporary situation. But after I was here, it was kind of like, you know, this is it. This is where I want to be, at least for awhile.

Crissy Mahl: Yeah.

Tim Church: So what was the main driver for you to get out there? Was it for a particular job? Or did you know people out in Arizona?

Crissy Mahl: You know, to be honest with you, I had always felt this inner — I don’t know what you would call it — this calling, if you will, to just explore the world. And like I said, I’d never really been able to travel when I was younger or even in school, to be honest with you. In pharmacy school, I had an internship, I worked all the time, so I really didn’t travel even while in pharmacy school. But I always had this inner feeling of just wanting to explore the world and get out there and try something new. And when I had first graduated pharmacy school, I actually had applied for pharmacy positions in both Ohio and Arizona. And I just kind of picked Arizona because I’d been to Orlando once before in my life, and my hair doesn’t quite agree with humidity, so I knew that humidity couldn’t be a thing in my life. And so I was like, oh sure, yeah, Arizona. Like their licensure requirements are similar to Ohio and I could totally pull off getting a license there if I needed to. Kind of a long story short, I actually got a job at a hospital where I had done a lot of my last year of pharmacy school rotations at. And I felt very comfortable with it. I was doing something that, you know, I thought that I wanted to do, which was work as a pharmacist at a acute care hospital. But honestly, I was a little bit scared because I felt like I was too comfortable with what I was doing, and I had only worked there for a couple of months. And it kind of gave me this feeling of like is this really it? Like you know, is this the challenge? Is this what I’m going to do my whole life? And you know, I don’t know. I’m kind of weird in the fact that I like constant change. And I don’t do well with monotony. So I actually had went to Midyear in Vegas that year and met up — just to say hey — to the director of pharmacy and the assistant director of pharmacy at a hospital in Arizona that I had done a phone interview for. And I don’t know if you and anybody listening to this right now have encountered this situation, but I feel like whenever you’re applying for a pharmacy position, they want to fill it pretty much immediately. So that was kind of a problem I came across while I was putting in applications, just before actually graduating is that they wanted to fill the position quickly. And so a lot of the positions I had applied for were already taken by the time I graduated. And I said hey to them, and they were like, “You know what? We have a position, and we want to bring you out to Arizona just to see the place and have the experience.” And I was like, “Oh no, I’m fine. I have a job, it’s cool.” And they were like, “Well, we’ll bring you out and you can see what it’s like.” And I was like, “You know, actually, I’m thinking about going back and doing a residency. I feel a little bit too comfortable with what I’m doing, and I really want to get more clinical.” Long story short, they flew me out to Yuma, Arizona, in the month of February where it’s like hell froze over in Ohio and gorgeous in Yuma, Arizona. It’s like 70 degrees during the day and then in the morning, it’s like 50. Like it’s perfect. And so they probably set it up purposely that way. But essentially, I did my residency there for a year in Yuma, Arizona. Yes, I moved to Yuma, Arizona, after going to Midyear and meeting them. And ended up staying on as a pharmacist after residency.

Tim Church: Crissy, was that a tough transition between working as a pharmacist and then actually going back to do a residency?

Crissy Mahl: You know, honestly, it was so much easier. I feel like the first year that you have after graduating and you are a licensed pharmacist is when you learn so much, regardless of if you’re doing a residency or you’re going straight into a new position as a staff or clinical pharmacist. I just learned so much because you — I mean, I guess you do those things ishish to a degree in your last year of school, you know, during your rotations. But when you have to sign your name to all these things and you are now an independent, licensed pharmacist, there’s like this heavy weight on you to constantly overthink everything and all this stuff. But to be honest, I felt like doing a full year as a pharmacist before going into residency — while I understand how unconventional that is — it actually almost prepared me even more for the residency, giving me more of an advantage because honestly, I felt like I was actually training some of the pharmacists that I ended up being a resident under. Not to like an extreme degree, but I was able to actually like cover vacations for people. It was kind of weird. But I’m glad that I did it, and I’m glad that I went back.

Tim Church: I mean, I think that’s just, that’s a cool story because you don’t hear too many pharmacists who are actually working, practicing as a pharmacist and decide, you know what? I am going to go back and do that residency. And so I just really commend you for doing that because I think that when you’re set in a position, as you said, you kind of get comfortable to some degree. And for some people, that’s not the way that they like to feel and they like the challenge of learning new things.

Crissy Mahl: Yeah.

Tim Church: And I totally get that you were much more prepared because you had that experience under your belt. But one of the things that often comes up — and I’ve heard some of this from my colleagues is that you go from making a full pharmacist’s salary, and now you’re taking a huge pay cut for a year. Was that tough having to do that?

Crissy Mahl: Honestly, it wasn’t too terribly tough. And that doesn’t — probably doesn’t make a whole lot of sense, but I will start off by saying that I make much more working in Yuma, Arizona, than I did in Sandusky, Ohio, per hour. So the move alone pay difference, you know, there was that. Also, I had a lot of perks going to the residency here in Yuma, Arizona. They actually have — the hospital owns an apartment complex. And so I was able to stay in their apartment complex for the full year of my residency. And I think I paid like $300 a month in rent, which was like squadoosh. It’s like nothing. And then our residency here in Yuma, Arizona, actually compensated residents a lot more than almost any other residency I looked at. I can’t remember off the top of my head right now what it was, but honestly, I think it was not quite — it wasn’t even half of what I was making as a pharmacist in Ohio. Like it was more than half. And you know, I just — it’s one of those things where if you’ve ever just made a serious commitment in your life, whether it’s I’m going to pharmacy school and you get that acceptance letter and you just like, you’re all in and you are going to make this work and you’re going to do this. And you’re going to see it out until the end, it was something like that. I knew that residency was something that I needed to do if I wanted to be able to work in the position that I wanted. And I knew I had to just go all in, regardless. And you know, I was already kind of used to being a student and having no money, so you know, the one year that I actually was a pharmacist and making a pharmacist salary, it was kind of like a vacation, if you will. And then it was like, OK, go back to student mode.

Tim Church: Did you have to make any sacrifices for that year during the residency? You know, compared to the previous year when you were making the full salary?

Crissy Mahl: You know, I did share wifi with your neighbor. So the wifi was a little bit horrible. I didn’t update my phone every year like I was used to. Like if it fell on that year, I didn’t do it. Actually, the year that I moved to Arizona and was a resident, I just, I did a lot of quick trips to like Sedona and Page and just stayed at cheap hotels. So I mean, I totally made it work. Like I said, it’s like student living. You just know that you can’t go all out with vacations and stuff. And honestly, I feel like our compensation wasn’t too terribly bad. So I felt like I didn’t have to make too many compromises when it came to, you know, the normalcies of life as far as finances.

Tim Church: Sure. So talk about a little bit about your current position and what you’re doing at your full-time job.

Crissy Mahl: Sure. OK. So right now, I am a clinical pharmacist at a 400-bed hospital here in Yuma, Arizona. I literally do a little bit of everything, and most of that is due to the fact that I did my residency here. So as a PGY1 resident, I every month did a different rotation, including oncology, ICU, internal med, infectious disease, like you name it. And so literally, I mean the goal at the end of any residency, in my opinion, should be that once graduated, you should be able to fit in any of those roles confidently. And that’s what I was able to do. So they kind of fill me into almost any position in the hospital, in and outside of the hospital, that is needed. And I’ve actually created a lot of the positions that we have here at the hospital now, including our Tower 2, which is our cardiac unit. We now have a pharmacist position there, so I helped create that. I also helped create an additional staffing position for the evening shift. And let’s see — now it’s been almost two months — about two months ago I helped, me and my coworker created an IV room pharmacist position. And I was actually a IV technician back in my day, so I kind of already know 7.7 and compounding chemo and things like that. So today, I work in the ICU. And yesterday, I was the quality and safety pharmacist.

Tim Church: You’re doing it all.

Crissy Mahl: I know. When I was mentioning that I get a little bit of pharmacy ADD and you know, I don’t like monotony, this is pretty much like, this is pretty much best case scenario as far as getting to dabble into a little bit of everything. And you know, we’re talking now about starting a ER pharmacist position. And actually, our ER here in Yuma is the busiest ER in all of Arizona. So the fact that we don’t have a pharmacist down there yet is pretty surprising to me. So within the next couple of months, I’ll be rolling that out. And I’m super excited about that.

Tim Church: Wow, well you are just doing everything there. And you’re doing a lot. And it’s pretty cool because it sounds like you’re taking on a leadership role as well and helping to get these positions created and just advocating for pharmacy in the hospital.

Crissy Mahl: Yeah, yeah. I mean, I guess I could consider myself — I don’t know if you’re like a Game of Thrones guru or anything — but I’m kind of like Tyrion. I don’t necessarily rule any kingdoms, if you will. But I’m kind of like the hand of the kings and give advice and help make things happen, which is kind of more my passion rather than being a boss, if you will.

Tim Church: And would you say that your going and doing the residency, do you feel that that was critical to be able to do a lot of what you’re doing today?

Crissy Mahl: You know, I do because one of the things that I really tried to make sure that I did during my residency was have experiences that I knew I wouldn’t be able to get as a staffing pharmacist. So for example, when I was doing my ICU rotation as a resident, I made sure that I asked to sit in on a open-heart surgery and then also be in the room when the patient comes up to the ICU and how the nurse handles all of the drips and you know, patient assessment scales and everything. I also followed respiratory therapy and how they adjust ventilation settings. And I even got to sit in on a patient who had a Passy Muir valve put on, which was pretty interesting and gross at the same time. I am so glad that people think that respiratory therapy is the bomb because I cannot handle that stuff. So I really feel like I got to not just get an angle of what a pharmacist does in a hospital setting, clinically, but also what the team approach and what they bring to patient care so that I can understand the process in a holistic manner rather than just constantly looking at it from my angle.

Tim Church: Sure, sure. I think that’s awesome, and thank you for sharing that story and just kind of how you got into that role with the residency. So before we kind of move into your side hustles, I want to ask you one more question. And that is, you know, in our profession, there seems to be a lot of negativity — and I know it depends on the job setting — but a lot of negativity around job satisfaction, just the profession. So I want to know, what do you like about being a pharmacist and about your job in general?

Crissy Mahl: Sure. So honestly, pharmacy wasn’t something that was on my radar when I was 5 years. When I was 5, I wanted to be a tornado chaser. When I was 8, I wanted to be an astronaut. And when I was 10, I wanted to be a veterinarian. You know, I don’t know if it’s because I just never really like knew anything pharmacy existed, but it got into my radar when I was in high school and had to sit down and be realistic about what a career required as far as schooling goes and how much to expect to get paid at that job. And for me, going to school for six years — and now they have the fast-track programs and everything where you can get done even sooner — but more or less, six years, and it paid $100,000+ per year, depending on where you work and what you do, obviously. But you know, I feel like there were other professions at the university that I went to. They obviously paid a little bit less than I did to go to that school because we had that College of Pharmacy tuition tacked on, but you know, at least I feel like I’m not in a position where it’s 100% impossible for me to pay off my student loans if I had only had my pharmacy job, but also pharmacy is growing in a lot of different ways, and one of the biggest things is outpatient services, so you know, oncology is huge right now. Anticoagulation, hypertension, diabetes, all of these clinics, they want to have pharmacy involvement. It’s big right now. And I have a hard time believing that we’re ever going to necessarily run out of different things to do. I know that there has been a concern regarding how many pharmacists are graduating every year and how many positions are available between those graduates and people transitioning in and out of jobs, but honestly, if you keep yourself competitive in a way of always learning and just kind of — I don’t know — having a personality where you are open and willing to work and go above and beyond, then I don’t know that you’d ever have a problem finding a job. You may have to, you know, go outside your comfort zone as far as location — that’s definitely something that I’ve seen, especially coming out of Ohio where we have — oh my gosh, I don’t even know how many.

Tim Church: Seven schools. There’s seven schools now, the last I checked, that’s how many. I don’t think there’s eight yet.

Crissy Mahl: Right. Yeah. And so you know, I remember it being rather competitive trying to find a hospital position in Ohio when I graduated. So I can only imagine how much harder it is now, especially if they’re doing any kind of cuts in the way of hospitals and retail and all that.

Tim Church: I think you’re definitely right, though, that it is competitive and that there are certain markets that are saturated, and there is concern with the number of pharmacy schools. But I think that’s even more incentive just to always keep yourself ahead of the curve in learning new skills and really making yourself incredibly valuable to the organization, the institution that you work for but also learning different ways on how you can provide value in patient care. So I think you really hit that. And I think it will be important too to see as there’s a lot of legislation going through to get provider status, to get more opportunities for pharmacists to bill, so that will be interesting to see kind of how that plays off. Well, let’s switch gears a little bit. So you’re working as a pharmacist, you’re creating all these positions, you’re loving it after you got through your PGY1 residency. How do you transition or how did you say, ‘You know what, I’m making pretty good money. I’m working as a pharmacist. But I’m looking for something else.’ What was your main motivation for pursuing a side hustle?

Crissy Mahl: That’s a really good question. So to be honest with you, my very first side hustle was something that was brought up to me by a coworker. You know, he had mentioned that he worked at a physical rehab hospital where he hooked up a couple of hours every weekend or holiday. It was super chill, he did patient interaction. And it was pretty low-key. And honestly, I wasn’t looking for anything super intense. I was just in my brain thinking, you know what? I could use a couple extra bucks, you know, like thousands of dollars every month going towards student loans and just not really seeing that number go down very much was a little bit depressing. So I was like, OK, yeah, like maybe I could do that. So I actually, that’s why I got into it. My very first side hustle was working as a PRN pharmacist at a local physical rehab hospital. And you know, honestly, at first, it was super chill. I knew half of the pharmacists who were working there, so it was easy and familiar. It was different than what I was already doing because it was a outpatient facility with a different workflow, so my job was essentially to literally face-to-face talk with patients about their home medications and what they were going to get discharged on and make sure that they have the education that they need and whatever paperwork is helpful to them in understanding, you know, what the plan of care is once they go home. So it felt very purposeful and, like I said, it was not very stressful. So it was just kind of nice to make that extra money.

Tim Church: Sure. How many hours were you working there? What was typical when you were doing that side hustle?

Crissy Mahl: Typically, in the beginning, it was around probably six hours, which wasn’t bad because I got to sleep in, you know. Sleeping in is until like 7 o’clock. And then I would go in sometime around 9 o’clock and leave sometime around 3:30 and then, you know, maybe catch a movie or something with some friends afterward. But the problem came when we doubled in size and they were doing cuts left and right. Like they got rid of our HR department, they actually let go the technician that we had for — he worked there for more than 10 years. It was heartbreaking. And then — so literally I was doing technician, which means I was packaging medications, I was doing outdates, I was doing narcotic inventory, all these like things that are just not fun for me. And not only was I in charge of doing that, but I was also now taking care of twice as many patients. And the facility was now accepting patients at pretty much all hours of the day. So I would literally — I remember one time, I got a phone call from a physician — or no, it was from the nurse, bless her heart. She caught me at a bad time. But it was like 11:30 at night, and they needed Levaquin. And I’m just like, are you serious? You’re going to make me get up and go in and get you a Levaquin? When they probably already had a dose before they left the hospital that morning. And in that moment, I was just like, oh my gosh, I don’t want to do this anymore. Like, I was literally — I probably had one or — no, that’s a lie. I probably had two or three days off each month between those two jobs. And at the end, I was probably working 10- or 12-hour shifts every time I went in there. So it went from chill, six hours, you know, doing my thing to over the course of a year or two, now double the work, 10 to 12-hour shifts, getting yelled at for putting in so many hours and just stress, like ugh. I was crabby. Nobody liked me.

Tim Church: So it started out like it was a pretty good position starting out, but then it sounds like with all the extra work and the stress that it wasn’t worth the extra money that you were making in order to kind of accelerate the goals that you were looking at.

Crissy Mahl: Exactly. Yeah.

Tim Church: So how long did you work at that facility?

Crissy Mahl: I am not good at quitting. So I stayed at that facility longer than I wanted to, to be honest. I was there for probably close to three years. And it was probably halfway through there where I actually wanted to quit. And I didn’t have necessarily a backup plan because I was already used to that double income and couldn’t really afford, based on my plan for paying things off loan-wise, I couldn’t afford to just dip out. And so that’s kind of when I got into my second side hustle.

Tim Church: Yeah, so talk a little bit about that.

Crissy Mahl: So my second side hustle was something completely unexpected. Honestly, so I got into it because I wanted an eye cream. I was 29 years old, almost turning 30, and I wanted an eye cream. And I was talking with — this is going to sound so ridiculous — I was talking with a friend of a friend who was also a pharmacist. She’s from Arizona and lives in Wisconsin, and she was talking to me about, you know, what this particular side hustle did for her. And for her, she really, really wanted to be present for her kids at home. And she worked at a retail pharmacy location, and I know that the hours can be long and exhausting and just draining overall in retail in particular, and in my opinion. Maybe it’s just because retail isn’t my jam and it stressed me out more than maybe other people. But she was actually able to go down to only working two days a week with this side hustle. And so that impressed me, and I was like, I know how much a pharmacist makes, and you’re telling me that this side hustle is bringing in enough money that you can go down to working two days a week? That’s intriguing. So I joined the business with her. And within a couple of months, I think it was like less than three months, I was able to make back my initial investment in the business. After that, it was gains. And by, again, I suck at the quitting thing. So I could have quit at the rehab hospital a lot sooner than I did because I was actually to make more with this side hustle, with this business, after only five months than I made at the rehab hospital. So I was making more with this business than I was at the rehab hospital, and I was able to do it from home.

Tim Church: So talk a little bit about the actual business that you’re working for and what you’re actually doing.

Crissy Mahl: Awesome. I would love to. OK, so I am essentially paid to have conversations with people about the No. 1 skincare brand in North America. So I talk with people about their skincare concerns, and I also talk with people about the business opportunity. And I make a commission off of the skincare that people purchase through me, and I also make a commission off of the team that I build under me. So with this particular company, there are certain standards. You can’t just make money by sitting back and not doing anything. You actually have to be physically present in the business, working and like I said, building and coaching your team. Skincare isn’t necessarily something I was passionate about at all. Like literally, you’re talking to the chick who used a Neutrogena face makeup cloth before going to bed every night, and that’s it. Like that’s all my skincare routine included. And so once I got into this, it was kind of opening a whole new door of, you know, what skincare actually is and people started noticing my skin just after a couple of weeks. And that’s really when I saw the value in working with this particular company.

Tim Church: And what is the company that you’re working for, Chrissy?
Crissy Mahl: It’s called Rodan & Fields. Have you ever heard of it?

Tim Church: I have heard of that. And is it slang within the biz or is just on the street as R&F, also known as?

Crissy Mahl: No, R&F is like a thing. It’s their logo, it’s their — yeah.

Tim Church: OK.

Crissy Mahl: So that’s legit.

Tim Church: OK. I just didn’t know if you guys typically use that or you use the full name because I’ve kind of heard it both ways.

Crissy Mahl: Sure. So usually if somebody, if I’m bringing it up for the first time, I usually say Rodan & Fields because most people if I just say R&F are kind of like what? But sometimes, people will say, ‘Oh yeah, that sounds familiar. Tell me more.’

Tim Church: Right.

Crissy Mahl: And so that kind of opens up the door to me chatting with them.

Tim Church: So when you were talking about the different ways that you’re serving people and getting additional income, where is most of the income coming from? Is it from the products that you sell? Or is it from getting other people to work for the company?

Crissy Mahl: Sure. So to be honest with you, most of my personal paycheck comes from the products, the skincare products that I sell. However, with this business, that is not the same story for everybody. I know people who really were only interested in building a team. And so they made all their money through commissions on their team’s sales instead of, you know, necessarily selling product themselves to clients. So you can really work it either way. And I’m currently trying to find a balance between the two because I was very comfortable with the talking with people about the products in the beginning rather than the business. And so that’s kind of where I started. And the commission that we get for the products is always retail profit. And then after that, based on your position in the company, you can make, you know, 30%+ commission from product. As far as team-building, it again depends on your promotion within the company, but essentially, you can make 5% of your team’s sales up to six generations below you. So that’s where your residual income comes in. And that’s how people can make six, seven figures doing this business and literally retire them and their spouses in — I think most people like somewhere between like four and nine years. So it’s not a get-rich-quick scheme, it definitely takes work, like anything other business building would. You definitely have to get uncomfortable and push yourself to do things that you normally wouldn’t do because entrepreneurship isn’t something that I ever saw myself doing necessarily. So this is definitely outside my comfort zone, but it’s really been just so rewarding because it’s so different than pharmacy. So much more different than pharmacy.

Tim Church: Was that hard, making that transition into something completely different and kind of shifting your mindset?

Crissy Mahl: You know, it wasn’t that much. It sounds really weird, but I think that because of my natural want to help other people make something extraordinary, whether that’s a pharmacy position or building their own business, that kind of ties in together. And then also, I kind of like to have things that I can call my own, whether that’s a project or whatever, whatever it is. So this thing that is my own is my business. And so I have — give or take — full control over where my business goes. If I put a lot of work into it, I’m going to see a lot of gain from it. If I don’t put a lot of work into it, you know, it can slide backwards. So I have some control over it as far as that goes and that kind of give me a feeling of — I don’t know — safety, if you will.

Tim Church: And I wanted to ask you, Chrissy, because a lot of these business models, sometimes there’s negative connotations with them. And there’s a lot of stories out there of people who are very unsuccessful actually when they’re in these kind of businesses. But what would you say has led you for you to be successful in doing this? Because clearly, you’ve mentioned that it is bringing some additional income and is helping you achieve your financial goals quicker so that you were able to really quit the rehab facility position that you had.

Crissy Mahl: Sure. Yes. So my story in this business is unique to me. I don’t think I’ve ever come across two people with the same story in this business. Some people go super fast, some people are a little slower. You know, some people literally don’t do anything. And honestly, it kind of depends on your mindset — and when I say kind of, it’s like it depends completely on your mindset. So are you willing to do the uncomfortable? Are you willing to put in the work? Are you willing to be coachable? You know, things like that. And honestly, pharmacists have a bit of an edge in this kind of business because we’re already viewed as a trusted resource to people. And so for me, I mean, people would — before I even joined this business, people would come to me all the time, specifically to me, and say, ‘I have this patient. I need your help. What should I do?’ Or, ‘I’m going to Spain, and I need to know what restaurant to go to. Which one do I go to?’ You know, they look to me because they trust my opinion is going to be honest and is going to be helpful and accurate. And so, honestly, the relationship that you have with people in general and the, I guess the personal brand that you have on yourself does impact how well you’ll do in the business, especially in the beginning. So again, pharmacists having that trustworthy, you know, reputation kind of really puts you at a good spot because again, people are going to come to you with their problems. And they expect that whatever you tell them is going to be true and honest.

Tim Church: So besides just being a pharmacist, kind of being a trusted figure, are there any other skills or experiences that you’ve had in pharmacy school or just throughout your professional experience that have helped you be successful?

Crissy Mahl: You know, some of it I probably knew and had experienced throughout pharmacy, and I just didn’t realize it and it hit me more head-on in this kind of business. So for example, different personality types, different learning styles. Even though I am a preceptor to the PGY1 pharmacy residents that we have now as well as I help out with the family medicine residents that we have at the hospital here too, you know, everybody learns a different way. But when you are coaching somebody on how to utilize this system and how to run a business and what works for me, it doesn’t mean that they’re going to do what you tell them to do. And that part can be a little bit frustrating, and you just have to know that it’s going to happen. Like, there’s going to be somebody who wants to do it their way, and you have to just let it happen. There is that — I have encountered that negative connotation about, oh, you’re in direct sales, like what are you doing? And to be honest with you, their opinion doesn’t pay my bills. And if it did, then I would care. But it doesn’t, so I don’t. And you have to have that mentality to get through it because if you care too much about what other people think of you, and if you don’t have a place that you can go to reset your mind and bring you back to you, then you won’t get through it. You have to be able to say, again, ‘I’m all in on this. This is going to work for me. I will make this work. These are my goals. This is my timeline. You know, this is exactly what I want to do.’ And you have to kind of make yourself a plan. Like with pharmacy school, you know you’re going to be in school for six years. You plan it out. Year one, year two, year three, done. So with this, I’m like, OK, personally, my goal is to retire myself at the age of 39, which is a huge goal. It’s scary. It sounds audacious because it is. But you know, you have to believe in yourself enough to know that if you have the grit and the persistence, the coachability, you can literally do whatever you want with this business.

Tim Church: Have you ever considered leaving pharmacy and doing this full-time? Or does pharmacy still have something that’s very central to you?

Crissy Mahl: You know, I have thought about that, which is flipping crazy to think about, honestly, because it’s like, are you serious? Like you just went to school for six years and did a residency, and you’re telling me that you would be willing to drop it and do this business. Like are you nuts? But to be honest, like, once you find that thing that makes you, that fills all the holes from a perspective of career, you know, you kind of just have to go with it. And again, if you have a plan, and it’s a legitimate plan, and you’re moving along with it, it’s hard to turn down. Like if and when I hit that goal of, you know, matching my income as a pharmacist through this company, when I’m 39 years old, how could I not consider it, you know? Like when you have an e-commerce type business — I love to travel now. I don’t think I mentioned that. But instead of working in a pharmacy on holidays and weekend — like I still work holidays and weekends at the hospital because hospitals never close. But I travel so much now, so much. And it’s something, as I mentioned before in the beginning of our conversation, that I really, really, really, really, really wanted to do. I wanted to explore the world and just, you know, take in the cultures and take in scenery and experiences and with this business, I’m able to do that. And so I feel like I have such a better work-life balance, which is honestly pretty much anybody I know would love to have.

Tim Church: Well, that’s what I was going to ask you, Chrissy. I mean, it sounds like, you know, in order to be successful, obviously you have to actually do work. You can’t just sit back and expect to get this residual income that you’ve been. But how do you practically manage your side hustle with your full-time job and your personal life?

Crissy Mahl: Yes. So to be honest, it was really hard at first because I didn’t quit that rehab hospital position right away, you know. So I was literally working two jobs with 2-3 days off every month, in addition to this business. And honestly, it’s just having the focus and utilizing your time wisely. So literally, every nook and cranny that I had in my day, I was doing my business. So if — this is going to sound dangerous, and I don’t recommend that anyone does it — but if you’re walking down a really long hallway in a hospital, I would literally be sending text messages to people and catching up on my messages because, you know, my business is pretty much virtual for the most part, so that’s how I kind of kept up with that. Also, I stopped watching TV, except for Game of Thrones, you can’t take away that. But I stopped watching TV. And my other half, he loves watching TV. So I would literally still be in the same room as him, but I would have my computer in front of me, and I would be doing work. So you know, instead of being I guess nonproductive with my relaxing time, I was actually working my business. I stopped saying no to things that didn’t really benefit me in achieving my goals. So honestly, there’s always a baby shower, there’s always a birthday party, there’s always something going on. And unless there was a legitimate networking opportunity for me or it was, you know, a best friend or an immediate, really close family member, I said no. If I had work to do, then I did work. You know, like any other job, if you don’t get your work done, then it doesn’t get done, and there’s nobody else there to do it, so you have to make the time. I also stopped doing a lot of extra overtime at my full-time position, which now I guess isn’t so much of a problem because when I was first there, we were extremely understaffed, and I was doing a lot of overtime. But I don’t really do overtime anymore. I come home, and I work my business. I mean, also, not only like texting when I’m walking down the hall of the hospital, but you know, texting on the toilet is totally a thing. Just make things work. I was going to make this work. If I am sitting and eating, then I am sitting, eating and texting or emailing or having a conversation with somebody quickly over the phone. You can make it work. And that’s one of the reasons why I really loved this particular company’s business model setup, that it works for busy people. People who are in this particular company, I mean, they excel. And by excel, I mean they’re amazing. They’re like the top of their company amazing at their primary breadwinning position at their careers. It’s pretty astounding because I just got back from New Orleans at our convention, and just seeing all these amazing people and what they’re accomplished, it’s pretty cool that they were able to accomplish something so extraordinary with a business, you know, when they had so much else going on.

Tim Church: Wow, so you basically, you’re not wasting any time going all in in order to really drive this income and get to that goal. But I think that’s cool that you’ve cut out TV and you’re really prioritizing all the things that are really important to you. And I think that’s something that I’ve even struggled with in my side hustles is trying to figure out, you know, what is the process or system that works?

Crissy Mahl: Yeah.

Tim Church: And one of the things that I thought was kind of interesting when I read in this book called, “The One Thing,” by Gary Keller and Jay Papasan is talking about that whole work-life balance and how it’s really not the best way to view something that you actually should do. And I thought that just kind of blew my mind, like when they talked about that because it was basically saying that if you want to be completely balanced and equal in what you’re doing, then that really is how you’re going to be mediocre, that it actually leads to mediocrity. But rather what the reality is is that to be successful in something, sometimes you have to go all in. You have to be willing to do things that are uncomfortable to sacrifice some of the time that might be spending with family members or friends but then kind of shifting back at other times or different periods or seasons and kind of rebalance that in that sense. So it kind of sounds like that’s what it’s taken for you in order to do that. I mean, would that be something that’s fair to say?

Crissy Mahl: Yeah. I would say that’s totally fair to say. And actually, after you mentioned that, I remember reading this quote, and honestly, I can’t remember where I saw it or whose quote it was, but it said something to the effect of, if you are not obsessed with the process of what you’re doing, then you will be average. And it’s kind of true. Like I know people who are literally obsessed — and I call them nerds — with pharmacy. Like literally, I know a guy who on his honeymoon in Hawaii, read like I think it was a BCPS book or something. I’m like, are you flipping serious? Like you’re sitting on a beach in Hawaii, and you’re reading.

Tim Church: Was he still married after that?

Crissy Mahl: Yes. Oh my gosh.

Tim Church: Oh, OK.

Crissy Mahl: Right? She knew what she was getting into. But you know what I mean, and he is like somebody that I can ask any pharmacy question to, and he knows the answer right off the top of his head. I mean, he could probably literally tell me word-for-word, oh, well that study called blah blah blah said on page 3 that this that and the other thing. I’m like, oh my God, what? But if you’re obsessed with what you’re doing, like, you don’t even think about it. You just do it. And it shows, like you can tell when somebody is really into what they’re doing.

Tim Church: I totally agree. Well, Crissy, thank you so much again for coming on the show, talking about your story and your side hustles and some of your goals and aspirations. I think people are going to be better off hearing that, and hopefully that inspires some people to kind of pursue some of the things that they’ve always wanted to do or just really look at that. So again, we thank you. And if somebody wants to reach out to you or learn more about what you’re doing, how can they do that?

Crissy Mahl: Yes, so the best way to get ahold of me honestly is email. Email works perfectly, and you can reach me at [email protected]. So it’s Crissy Mahl at gmail.com. And I’d be more than happy to send you some information about what it is that this company is about, what I’m doing. Honestly, I’m not in the business to convince anybody of anything because I wouldn’t want anybody to do this business if it wasn’t right for them. And I want you to pick the side hustle that fits into your life and your family life best and what you’re trying to pursue.

Tim Church: Thank you, Crissy.

Crissy Mahl: Absolutely. Thank you so much for having me, Tim. This was so fun.

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