YFP 097: Growing a Brand Through Memes, Products, and a Podcast


Growing a Brand Through Memes, Products, and a Podcast

Richard Waithe, PharmD, joins Tim Church on this episode to take a deep dive into discussing his unique career path, his non-traditional pharmacist role and how he’s helping improve patient adherence and health literacy, and some of his side hustles to create multiple streams of income.

About Today’s Guest

Richard Waithe, PharmD, is passionate about patient engagement and advancements in technology that improve adherence and health literacy to ultimately improve outcomes. With years of experience on the front lines in community Pharmacy, Richard is committed to helping individuals better manage their health and medications.

He is currently the President of VUCA Health, a company that has the largest library of medication education videos that serves to enhance patient engagement and provide an on-demand extension of pharmacists and other healthcare providers. He is also the host of the Rx Radio podcast where he interviews Pharmacists practicing in a vast variety of fields and discusses the future of our profession. Richard is the author of the book First Time Pharmacist: Everything you didn’t learn in school or on-the-job training.

Summary

Richard Waithe, PharmD, joins Tim Church in Miami to discuss how to grow your brand with memes, products and a podcast.

Richard graduated from the University of Florida with his PharmD in 2014. He worked at Target pharmacy first as an intern and then a pharmacist. When Target was bought out by CVS, Richard learned the importance of branding and saw first-hand how branding changed behavior through patients reactions to the buy out.

During his P4 year, Richard felt the desire to become an entrepreneur. While on rotations, Richard saw that it was a mess and needed to be better, and knew that he could do more beyond his current role. He began a MTM practice, MedVise. His journey starting and running MedVise taught him a lot as he had to learn about website building, marketing, and branding.

He also created the RxRadio podcast which targets all pharmacists. The podcast discusses themes of exploring different ways pharmacists can have an impact through various careers and paths. His biggest challenge in getting the podcast running was the editing, recording, and building a listenership.

Richard has been able to monetize the podcast through merchandise like mugs, t-shirts and onesies and the book he wrote, First Time Pharmacist: Everything you didn’t learn in school or on-the-job training. Richard built his a social media following around memes that were created out of his experiences in community pharmacy.

Richard took on the position of President at VUCA Health in 2018 which focuses on medication education and providing content to healthcare providers and health plans. When Richard was a P3 student, he volunteered for VUCA Health when the company was a start-up.

Getting to this point with his brand was not easy. For two years, Richard dedicated time everyday from 10 pm to 2 am, while working as a community pharmacist full-time, to work on what he was passionate about.

Mentioned on the Show

Episode Transcript

Tim Church: Richard, thank you so much for taking the time to come on the show and for being part of this side hustle edition.

Richard Waithe: Thanks for having me, I’m excited to be here.

Tim Church: Well, I’m excited to be here because I’m hanging out with you in Miami in your house, where we’re recording this episode, which is pretty cool.

Richard Waithe: Yeah, yeah. The weather, luckily, played out to be a really nice day.

Tim Church: Yeah. I didn’t know for the longest time that we were actually neighbors, you know, which I call us south Florida neighbors because it’s really not that far down the road, which is cool.

Richard Waithe: Yeah, there’s not a lot of pharmacists kind of building a lot of brand down here and kind of vocally. Most of the time, I’m connecting with people that are doing similar things to us, they’re like living out in Pittsburgh, California, and all these different states.

Tim Church: Shout out to your friend Adam Martin.

Richard Waithe: Yeah, Adam Martin, there you go. And it’s cool to know that someone’s kind of in the backyard that we can kind of chop it up with.

Tim Church: Yeah, it’s great. Well, I want to jump in and kind of learn, have our audience learn more about you and your career path. But one of the things that has been, keeps popping on my social media is all these amazing memes that you create. So talk a little bit about what you’re doing with those and how — what I want to know is how do you have so much time to get these going?

Richard Waithe: Yeah. So it’s funny about memes, and you’re actually the first person to kind of bring this up I guess really vocally, which I’m really excited about. And the reason is because I’ve been able to build a pretty solid community on social media purely off the back of those memes. And the inspiration from them, I think they’re — I mean, not to boast, but the memes are hilarious.

Tim Church: They are.

Richard Waithe: And I’m cracking up. And I make a lot of them. Like, if it says RxRadio on the meme, I made it. But it’s from pure pain. Like it’s from pure struggle of being in the community pharmacy and that like even to this day, I still kind of remember back about like the different interactions. But the great thing about it, though, beyond the fact that it was great I was able to build kind of a community around it, is that it lets us connect a lot. And it lets, like when people are seeing it, they’re seeing that other people across the country are kind of going through the same thing that they are. And then it also allows, it also drives team morale within the pharmacy. Like I have people that are tagging their team members in the pharmacy in these memes. And it’s great to know that they’re able to help get them through their day. People are messaging me saying, “Hey, this is just happened to us in the pharmacy. It would be a really funny meme.” It’s just great to kind of build that sort — I don’t want to say if it’s a coping mechanism but just build that community to help everyone get through their days usually.

Tim Church: So one of the characters that commonly comes up in these memes is Samuel L. Jackson.

Richard Waithe: Yeah.

Tim Church: So my question for you is is that somebody you just like? Or you just feel like he’s pretty easy to put in many different memes?

Richard Waithe: He’s like meme gold, so I just kind of use him for that. I don’t have any particular reason other than that.

Tim Church: Oh, OK. Other than that. I noticed that that was a pretty popular one, along with Bird Box.

Richard Waithe: Yeah, the Bird Box meme killed it. Which, you know, it’s funny because luckily, everything that pops up that’s a meme could be applied to pharmacy, which is great. And so it’s great to kind of keep up with culture that way. But Sandra’s another one that like — I feel bad. So I always reference like Sandra picturing being like a customer that’s just kind of always annoying at the pharmacy, and I feel bad because I have people that are following that their names are Sandra. And they’re like, “Hey, my name’s Sandra. You’re always mad at me,” and stuff. It’s just super funny. But yeah.

Tim Church: So talk a little bit about your career path as a pharmacist.

Richard Waithe: Sure. So I went to University of Florida. I was at the Orlando campus for pharmacy school. And I was pretty involved there on campus. I was in a lot of leadership roles and got my career started actually with Target Pharmacy. I started as an intern in school, and I did that for a couple years when I graduated, went right into a pharmacy position. Did that for a couple years, and we ended up actually getting bought out by CVS. I was there during the time of that transition, which was super interesting. One of the biggest lessons I really learned in that transition, not only just from an operations standpoint and transitioning kind of cultures, but I learned the importance of brand from there because I literally had patients tell me that they’re super sorry, but they’re actually not going to be able to come back to the pharmacy anymore because of that brand that was changing over.

Tim Church: Wow.

Richard Waithe: And I thought that was really powerful because it had nothing to do with the product, which the product essentially was the medications and the service that my team provided to the patients, which was great at the time. It was the branding that really triggered something in their mind for them to change their behavior, and that was such a huge lesson to me in realizing that brand is everything, no matter how good your product is or not — I mean, don’t get me wrong. If you have excellent branding and marketing, but your product is terrible, like obviously, that might show at some point. But just the fact that the importance of branding was a huge lesson there. So after I did that transition for awhile, I went over to Publix Pharmacy, which I was there for a couple years. Also made it to a manager position there as well. And recently, last summer, actually, I fell into a role where I’m now the president of VUCA Health, and we provide medication education content to healthcare providers, health systems, health plans and things like that. Along the way, I’ve picked up a couple side hustles that we might dive into.

Tim Church: Yeah, before you jump into those, can you talk a little bit more about VUCA Health? Because I think this role that you have as a pharmacist is really unique and a really cool and exciting role.

Richard Waithe: Yeah, so we — so the funny thing is a lot of people ask me, how did you get this role? Did you apply? I get all these questions. But the interesting thing is that I actually — the role that I’m in now, while it being six years later almost, was the flower that grew from a seed I had planted when I was a P3, where I had met the founders of the company while they were just a startup, and they just needed students to help them build out some content, like to at least start it. And I was one of those people that volunteered for that. So it was a seed that I had no idea what that was going to potentially turn into, but the fact that I always just liked to take up new opportunities, and I took that, and it led to this, is pretty amazing. But in terms of the role itself, I did step away kind of from patient care, which was definitely a huge change and a huge transition. And I stepped more into kind of the business and business operations sides of things. I was able to also do a lot of the marketing for the company and lead a lot of those fronts. But it’s — the interesting thing is — and we’ve actually kind of talked offline about this — is that technically, a pharmacist doesn’t have to be in the role that I’m in, like anyone could kind of — I don’t want to say anyone could lead a company, but anyone with any sort of degree can essentially lead a particular company. But I think it’s extremely helpful to be having a pharmacist training to be in this particular type of role. One, we’re providing education content to patients, so it’s good to know that my absolute goal being that I was a pharmacist is to make sure that we’re delivering messages in a way that people can understand and actually help them improve outcomes and change their behavior. But it also helps in terms of being able to serve my potential business partners in the sense of being a pharmacist, our whole thing is about empathy. We do a lot of training in empathy. We’re trying to make sure that we’re caring as much for that patient and meeting their needs to help them with their outcomes. And applying that in the business world is actually, I think, imperative to success. And realizing that whether it’s your customer or business partner that you’re potentially working with is being as empathetic as possible to their situation, finding out how you can help them in whatever it is that they’re trying to do with the sets of tools that you have as a business.

Tim Church: And so the main thing that you guys are doing as a business is you’re really looking at pharmacies, organizations, and figuring out how to bring interactive media, video content to them and almost either supplement or replace the traditional monographs for drug information. Is that right?

Richard Waithe: Yes. So we have a couple different deliverables. But from an overarching standpoint, our goal is to help improve health literacy. So you look at the wave of digital media and the way people are consuming media with YouTube and Facebook and videos, Instagram, all this stuff. For the last 30 years, since OBRA ‘90 was enacted, it’s only been required that when a patient goes to the pharmacy, that you have to get counseling from a pharmacist and you had to give them materials about their medication. And those materials usually came in the form of paper. And it usually came in very small print, eight pages potentially, right? And not a lot has changed since that. And our company has been able to augment that in a sense where our videos are usually short, they’re usually two minutes in length. It can’t really essentially replace the monograph, but it can essentially help drive deeper conversations with providers. With our deliverables specifically for independent and community pharmacies is that we are not replacing the monograph but moreso, we’re providing the monograph in a digital way so they can actually get access to that same monograph that they get on paper. They can get it digitally through our platform. That’s platform’s called Meds on Queue, it’s one of our deliverables. But essentially, we also sell to health plans, we sell to health systems, independent providers in terms of like whether you’re at a clinic, we provide also just the medication education videos. Being a pharmacist, I’m not trying to replace provider interaction but moreso to allow providers to become confident after a particular interaction happens or even before the interaction happens that that conversation is going to be valuable, and the patient’s going to go home with the confidence that they can potentially watch a trusted video about their health or medication.

Tim Church: I think that’s so cool. And I just think about my own practice with patients in primary care setting that even though I discuss the information, medication changes, different things like that, I provide written instructions for them, a lot of times, it’s still not getting through. They’re still not understanding as deeply as they should be. So I think what you guys are doing is so cool because it really provides an enhancement for that health literacy and really to help patients use their medications better and understand them more because there’s a lot of statistics out there that, you know, so many patients, they either don’t take their medications because they don’t have all the education or they just have no idea basically what they’re doing or don’t want to take the medications because nobody ever took the time and provided that education. So I think it’s really cool. So you’re doing awesome stuff with VUCA Health, so at one point did you say, I have this entrepreneurial itch or I want to do something in addition to what I’m doing as a pharmacist?

Richard Waithe: Yeah, so that for me, that actually started when I was a P4, that itch, I would say. And it was because when I first went out on rotations, before that, all I knew was theory. All I knew was like, OK, this is how healthcare works, you’re going to be a pharmacist, you’re learning all this stuff. When I got out into rotations, I saw that, like, it was a mess. And I was just like, we need to be better at this. Like we need to do more. And I don’t think I’m going to be able to — while I’m going to have a great impact, I know that I can do more beyond than what I’m probably going to be my real, actual real is going to be where I’m going to make my money to pay my bills. And I actually started, at that time, I actually started kind of like a private MTM practice where I was going to do essentially MTM, but I was calling it “Personal Medication Management.” And it was through that I started realizing that this is how I’m really going to have an impact and do more. And I learned a lot, I got into website building, I got into the basics of what marketing was and marketing services. I learned about, again, kind of driving how to build brand, build a brand as a personal brand and also for the company. But that was where I really got my itch was just like, I know I need to do more and really turn — and I know that that was going to take some time to do that. Like I wasn’t going to be able to do it in my current role as just being a community pharmacist.

Tim Church: So what is the status with that company that you started there? What was the result of that?

Richard Waithe: So I learned a ton in that, obviously, in terms of what it was to get a company going, I had to get like a CLIA waiver and do all these things because I wanted to, you know, provide point-of-care testing and do all kinds of things in there. But that was moving along extremely well, and then the reason I actually stopped that was because of the role with VUCA Health came to be. And I felt that I was going to be able to have a very similar impact just on a bigger scale. And I thought there was more opportunity to grow, and so I ended up taking that role. But within that, during the time that I was doing — it was called Medvise at the time — during the time that I was doing Medvise, I also realized that not only do I need to do more, I need to help also inspire the rest of the industry to do more. And that’s when I kind of started the RxRadio podcast and RxRadio branding. So I started doing that kind of in tandem with being a community pharmacist and trying to build that brand to personal medication management.

Tim Church: So talk a little bit about the podcast, who you’re targeting, what is it all about?

Richard Waithe: So the podcast is essentially targeting anyone in pharmacy, but in reality, the general theme around it is exploring the different ways that pharmacists can have an impact. So it’s looking at, you know, pharmacists that are working in different avenues in the hospital setting, it’s pharmacists that are going into informatics and working with mobile apps, pharmacists that are at high level leadership positions in community pharmacies and health plans and things like that. So I wanted to really expose all the different ways that pharmacists can practice with their degrees. But in terms of like what the target is, a lot of them, a large part of the audience is community pharmacists. I mean, you just look at the numbers. It’s just kind of what the numbers of pharmacy are, but a lot of students are tuning in. But it really is for that curious pharmacist that’s wondering what else is out there, what are other people doing, what could I potentially find as my own niche, is kind of who the target is for the podcast.

Tim Church: So what challenges did you face with getting it up and running and then just the maintenance of the podcast?

Richard Waithe: So I had zero experience in terms of media before the podcast, and I think the biggest challenge was — so right now, we’re recording on a couple pieces of different technologies, and it was not easy to learn that. And I had to do a lot of YouTube watching, there was a large learning curve in figuring out how to do all these things, how to edit. I think just the details was the biggest challenges of like figuring out how to get things to places. Then it was, OK, how do I get people to listen? That was another thing. Like how do I build a community of people that are wanting to tune into this content and how to market that, and that’s kind of where the memes started coming along, you know, just building the community that way. But learning how to market and distribute media was a fairly, you know, steep learning curve, I would say.

Tim Church: Now, I know you’ve had a ton of episodes actually air over the past couple of years. Has that resulted in any monetization?

Richard Waithe: Yes. So in a couple ways, the podcast has done well in terms of monetization. So I have merchandise that’s on a the website, it’s RxRadio.fm. There’s merchandise there. And then I also have a book that I wrote that I wrote right before I actually transitioned out of pharmacy. The reason I wrote that book was because I knew, I actually at the time of writing it, I knew things were changing. And I had some time before that change was going to happen, and I wanted to get as much experience that I had just learned that were fresh that I was using in my day-to-day, I wanted to get that out there. So I did have that book in play. And the podcast was definitely a driver of the success of the book and drove to sales of the book. But I think the biggest thing that has so far come along with the podcast has been the ores — the ores — the doors that have opened up in business and in networking. I’ve found value that no shop merchandise sales or book sales are ever going to bring by having the value of building my own brand and content. That has been — it wasn’t a direct monetization, but that by far has been the biggest benefit of that. But don’t get me wrong, the side hustle of kind of having some extra income from the book has been helpful. You know, it’s helped offset a lot of different costs, especially whether it be student loans, insurance payments, like all these kinds of things.

Tim Church: Is that where most of the book revenue, where is that going? Is it mostly going to debt payments and savings?

Richard Waithe: It’s mostly going — so the funny thing about running this podcast is that the money that comes from that book is not paying for all the stuff that I’m doing.
Tim Church: OK.

Richard Waithe: So for the most part, like if you looked at where the direct money is going to, I travel to schools, and I go talk to things, I do a lot of different things for free that a lot of it at some point costs money. And I essentially, those funds that I’m using from the book would go toward some of those things, so whether it’s a flight cost or time I’m taking away from not making money somewhere else, I’d be using that as kind of the income there. But yeah, I mean, it could easily pay for my student loans on the month by itself. Like it could easily do that.

Tim Church: Right. That’s cool. So talk a little bit about this book, “First Time Pharmacist.” What’s the big overview and kind of what’s in it?

Richard Waithe: So there’s a lot of different things in it, and it’s funny that we’re on a podcast that’s kind of surrounding around financials. So we do have a very small part in there kind of about, that I didn’t do — I actually got a friend that was a financial planner to kind of come in and talk a little bit about that — but there’s a lot of different parts in there about fitness, diet, because a lot of times, those things kind of get put aside as you graduate. But the bulk of the book is really about things that you don’t learn in pharmacy school. And it’s ways to interact with patients that can really make a difference in your day day-to-day in terms of your quality of life. There’s a lot of little nuggets in there where it’s not filled with fluff. It’s not filled with like, “Just be nice.” It’s filled with tactical ways to build relationships with your patients to be able to make sure that you’re having a great day. For example, one of the nuggets I’ll give to you is the fact that when you’re dealing with customer service, a lot of times, people see you as part of the machine. So let’s say you’re working for like a community pharmacy, let’s say. If a problem happens, they’re going to think it was you that made that problem, right? But a way to combat that is to actually remove yourself from that machine physically. And what I mean by that is going outside of the counter and being on the other side of the register with that patient. That allows you to explain the, hey look, I’m here with you. But that machine really did us a disservice. Like I didn’t do anything to that, but the computer XYZ, whatever the problem was, or the doctor XYZ, whatever the problem was. It’s just a tactic that allows you to be on the — show your patient that you’re on the same side as them, both physically and kind of mentally, emotionally, all that stuff. And by doing that one time for that one patient, you might not ever have to do it again with them, but they’ll always know that you’re not a part of that machine. You’re their healthcare provider, hoping to take care of them as best as you can. And it really allows your day-to-day to go so much better.

Tim Church: I think that’s a great point and a great tip for pharmacists out there. But I agree. It’s filled with a lot of different kinds of nuggets that you’re not necessarily going to get through school or through on your rotations. And you know, you and I have been talking off air that there’s just so many things that experience really brings into play because you can’t teach all of these things until you actually deal with it or have to deal with it.

Richard Waithe: Yeah, exactly.

Tim Church: So you talked about merchandise as a result of the podcast. What are some of the things that you’re selling?

Richard Waithe: So it’s real T-shirts, mugs. A lot of it is not geared towards specifically branding like our logos and stuff like that in terms of RxRadio, but I think the most successful merchandise on there we have is like onesies, like the kids onesies.

Tim Church: I do like the onesies. They say like “I love my pharmacist.” And then it says, “Because she’s my mom,” right?

Richard Waithe: Yeah, exactly. Yeah, yeah. They’re really cute. Obviously, these onesies are for the little kids and toddlers. But we’re getting to a point now where either you’re having a kid potentially or you’re an aunt to someone else. And they’re just really nice gifts. But those have been really, really successful.

Tim Church: How did you — I mean, when I looked at that, I mean, at first, I thought it was kind of an odd mix in terms of things that you had. But in the back of my mind, I’m thinking like, what was the driving force to put that kind of stuff? Not that — I think it’s great. But how did you even come up with that or decide that you wanted to do that?

Richard Waithe: I mean, I just remember being that — the funny thing about RxRadio and like the whole thing, it’s all tests that I’m doing. And I’m all like kind of testing things and seeing what works. Like for example, the book. The book was self-published. I published it. I wanted to test how to publish a book. Like it was basically an experiment, essentially. And the same thing started happening with the merchandise. I wanted to see what works, like what do people like? Like what is something that would be also valuable to them? So now, I’m also thinking about value is like my whole thing and everything I do on the podcast is about how to bring more value. And I just started thinking about the fact that we’re at a point now, if you graduated pharmacy school or you’re about to graduate pharmacy school, there’s likely going to be a lot of children in your life at some point. And I feel like what better way to drive one, a fun interaction that you’re going to have with some family members or yourself and your kids that are involved in pharmacy? Like the fact that you’re wanting to promote your profession, and that just came to me. It was like, how awesome would it be if you can give your little niece a shirt that says, “I love my pharmacist because she’s my aunt.”

Tim Church: No, it’s cool. I like what you’ve done there because I think people are interested in those kind of things to really highlight that they’re in the profession or to share that with their family. So how many hours are you spending on, you know, creating Samuel L. Jackson memes, doing the RxRadio and everything else that you’ve got going on?

Richard Waithe: So when I was — my life now is a little different because of my current role. So I don’t want to give you that example. But I’m going to tell you about how I was doing the exact same thing while I was a community pharmacist because I had like essentially a “normal job” at that time. I had this thing called #10to2, right? And it was essentially to say, OK, I’m currently working at a job that’s taking 40 hours a week of my time. But there’s a lot of other things that I want to do. So I needed to find the time to do that because they were ambitious things I wanted to do. I wanted to run a podcast, write articles, and do all these types of things. So I essentially dedicated every single day, whether I was working that day at the pharmacy from 9-9 or I had a day off, every single day, I made sure that I was working between the hours of 10 p.m. and 2 in the morning. And it was on things that I was passionate about. It was on my brand, whether it be personal brand or whether it be for RxRadio, whether it be memes, so multiply that out, that was the minimum that I was doing, working towards just my personal brand. I don’t do math well. What is that? Is that 4 hours times 7?

refinance student loans

Tim Church: Yeah.

Richard Waithe: That’s 28. So I was doing —

Tim Church: That’s a lot.

Richard Waithe: At least 28 hours. At a minimum.

Tim Church: Wow.

Richard Waithe: And this was not on — and proven in the way — go to Twitter right now, whether you have an account or not. Go look at the #10to2. If you look at the last two years — maybe with the exception of the last six months, only because like I’ve been working but just not on my personal brand, essentially — but the last two years, if you look at the hashtag on Twitter, I’m the only one that was hashtagging that. You can literally look back every single day. And this was like sometime between the hours of 10 and 2, I was talking about it, and I was doing that work and putting it in. So at a minimum, that’s what I was doing to get to that point where I was being, when I was able to run all that same stuff and still work at a regular job.

Tim Church: Wow. Was that hard to do?

Richard Waithe: It was hard, but the crazy thing is is that I would work from 9 — let’s say a Monday that I was working at the pharmacy — I worked from 9 to 9 p.m., right? The normal 12-hour shift at a pharmacy. It would suck to go home and work at 10, right? I would make it home, luckily, my commute wasn’t that bad and I would be able to spend time with my fiance at the time. But the 10-2, it was stuff that I was passionate about. So like that was actually not that hard. That was almost easy because I was excited about it, I really wanted to do things. That wasn’t hard, but it was hard to wake up the next morning and then go to work and do things like that. But that four hours, I loved it. And I’m still doing that today where I’m working like that and working as much as that, it’s just great because now it’s things that I’m all passionate about. If you’re doing something that you don’t like, you’ll easily get burnt out doing that amount of work. But it wasn’t that hard for me, only because I found something that I was really passionate about doing. So it really didn’t feel like work.

Tim Church: Is it hard to manage your personal life on top of everything that you’ve got going on?

Richard Waithe: It depends on how you mean “manage your personal life.” So I think that — and I’m sure that you, being that you’re in finances, when you’re talking to people and giving advice, it’s not a blanket type of advice that you can give. It’s so different between people because they have so much other factors that can play into how they can best manage their finances. And I treat my “personal life” a similar way in terms of my personal life is the happiness — because to me, work-life balance and personal life is like being happy, right? That’s like the ultimate goal of it all. It’s a completely different definition to what someone else’s is. So for my own personal life, it’s actually not that hard. But I feel like if I was someone else that had other types of goals and personal life meant a lot of different things to them, this would be impossible, really, to do.

Tim Church: Right.

Richard Waithe: But for me, I definitely had to make sure that I was really over-communicating with the people that meant a lot to me in terms of spending time with them to let them know kind of this is what’s going on and making sure I still put in the time to spend with them, but I also realized that I had specific ambitions that required work. And I love football. Football is my favorite sport. I know it’s dangerous, and there’s all kinds of things that are problems with it. But I love the sport. I grew up playing it, and I love to watch it. Basketball, same thing. I love basketball. I had to cut a lot of that out to make the time to follow my ambitions. But to me, my ambitions and my goals and my career were just more important than sitting and watching games. So that was hard to do, but it was an easy decision because I realized that I need to put my actions where my mouth and my mind was to be able to say like, you have these ambitions and these goals, you have to put in the work to do it. I think — but there was sacrifice involved.

Tim Church: Yeah. Definitely. It sounds like it. I’m just like, I’m sitting here thinking like, OK, well, when did you eat? When did you sleep? But I think it’s what you said is, you know, how passionate are you about what you’re trying to accomplish? And sometimes, in order to get to that next level, you’re going to have to make a ton of tradeoffs and sacrifices to get there. Otherwise, you may just be mediocre in what you’re trying to do.

Richard Waithe: Yeah. And mind you, I think within — I feel like it was an extreme. I’m not going to sit here and say, “Oh, it wasn’t that bad.” I know it was an extreme. But I think that not everyone has the ambitions to need that sort of extreme, right?

Tim Church: Right.

Richard Waithe: So there are some people that can say, call it #10to11. And they just do one hour a day towards something and see some significant results from that. But I think it’s just being able to dedicate a specific time block and a frame that works in your lifestyle to dedicate towards a side hustle, you’ll really see some results.

Tim Church: Definitely. I agree. I think that’s the key is however much time that is, is that consistency in making that happen all the time. And for me, personally, that’s what seemed to work. We’re going to go through different times when you have to shift your focus on your personal life or different things, but showing up and being consistent, even if it’s 30 minutes, I think can go a long way.

Richard Waithe: Yeah.

Tim Church: So Richard, what advice would you give to other pharmacists or students out there who have an interest in becoming an entrepreneur or starting a business? What would you tell them?

Richard Waithe: The first thing I would tell them to do is that like, first of all, it’s hard as crap to start anything on your own. And let alone start it and actually get it going, but to be successful, it is super hard. And because of that, the best advice I would give is to make sure that anything that you want to do as a side hustle or whether it be a side hustle or you’re actually trying to change your whole career, it needs to be rooted in whatever it is that you’re passionate about and not about what’s going to make you money. Because anyone tomorrow can go and study to take — especially if you’re a pharmacist, that means you’re extremely smart. You can study tomorrow and take a real estate exam and become a real estate agent and start selling homes and make a decent amount of money, but you hate it or you’re not passionate about it. And while you can make extra revenue in there, it’s going to be much harder to do if you’re not passionate about it. Now, if you love homes and interior design and all this stuff, you will be an extremely successful real estate agent, you know? Because of the fact that you love it. So I really think that people need to kind of take a step back and realize, do I love baking? Like do I love making cookies? Because there’s people making millions of dollars selling cookies.

Tim Church: There’s a need.

Richard Waithe: Yeah. And I think that you need to just find what it is that you’re passionate about doing. Because of the way that the Internet works now and social media, you can literally build a brand. You can make a cookie business, at some point, make a brand, write a book about it. Like there’s all these — there’s a model that you can follow, and you can apply it to anything. But it really does start with finding out what it is that you’re actually passionate about doing that you can do forever and not get burned out at because you love it, that’s what you should start with and then go from there.

Tim Church: Solid advice. I really appreciate that. And I think you’re right on there. So Richard Waite, master meme creator and entrepreneur, what is the best way for someone to reach out if they want to learn more about what you do but also see this amazing memes?

Richard Waithe: Yeah, so I’m on every single social media platform out there except for tiktok, I’m not on that thing. You might not have even heard of it, but a lot of teenagers love tiktok. But I am on Instagram, LinkedIn, Facebook, Twitter, now on Reddit as well. Any way, however you prefer to consume media, you can DM me on there, and I’ll respond and help in any way that I can. And then I obviously have an email, [email protected], which I’m sure they can probably put in the show notes because it’s hard to spell, but [email protected].

Tim Church: Great, thank you so much for coming on, Richard.

Richard Waithe: It was a pleasure.

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YFP 095: Level Up Your Career: An Interview with RxAshlee


Level Up Your Career

Dr. Ashlee Klevens Hayes, founder of RxAshlee and creator of the Rx Buzz Podcast, joins Tim Ulbrich to talk about her career journey and passion for supporting high-level professionals to in creating, launching and landing their dream jobs.

About Today’s Guest

Ashlee Klevens Hayes is a third generation pharmacist who set out on a traditional pharmacy path that turned into so much more. She’s an initiator, an entrepreneur and career strategist. After graduating from The University of Southern California School of Pharmacy she completed a 2-year health system pharmacy administration residency at the University of Kentucky and then took on the position of Associate Director of Central Pharmacy Operations at UK. In 2017, she founded Rx Ashlee, a career development company that focuses on business development, branding, marketing, career pivots and interview preparation for highly skilled professionals. Shortly after, she launched the Rx Buzz Podcast on the Pharmacy Podcast Network and started with the University of Southern California School of Pharmacy as a career strategist.

Summary

Dr. Ashlee Klevens Hayes is a third generation pharmacist. She is a career strategist at the University of Southern California School of Pharmacy and launched RxAshlee in 2017. Ashlee completed a 2 year health system pharmacy administration residency at the University of Kentucky and loved it. She enjoyed seeing how quickly outcomes and results could happen. Ashlee and her husband had to move 7 times in 5 years for his job making it difficult to stay in one position for a while. Ashlee transitioned to be a consultant at a startup company and was exposed to a different side of entrepreneurs.

RxAshlee began in 2017. Friends were turning to Ashlee for advice on how to get non-traditional pharmacy jobs and she realized she was able to support people in this capacity. The main trend Ashlee saw was that people were underselling themselves and that they don’t spend enough time or energy on branding so they can stand out on paper and in interviews. RxAshlee aims to help you level up your career and get your dream job.

Ashlee currently works with high-level professionals in creating, launching, and landing their dream jobs. Ashlee offers a variety of packages and services, but is incredibly passionate about interview preparation. In 1-3 hours with a client, Ashlee watches a person transform in their interviewing skills and loves hearing when clients land their dream jobs.

Ashlee reminds you that your education is a starting place and your career isn’t necessarily a direct path. Blending your education with you passions, strengths and what you want to do and then branding yourself as that person will allow you to step into fulfilling work that you want to be doing.

Ashlee reminds people that if you want to make a change in your life, you have to get comfortable with being uncomfortable. Ashlee has a lot on the horizon with her business. She has several keynote presentations in 2019 and is writing a book, among leading a women’s group and working on more courses to launch.

Mentioned on the Show

Episode Transcript

Tim Ulbrich: Hey, what’s up, everybody? Welcome to this week’s episode of the Your Financial Pharmacist podcast. I’m excited to have on here – it’s been a long time in the making – Dr. Ashlee Klevens Hayes. We’ve got an exciting conversation to talk about career development, interview preparation, business development, lots of exciting things, to share her journey on this path to the work she’s doing today. So quick introduction to Ashlee: She’s a third-generation pharmacist who set out on a traditional pharmacy path that turned into so much more. She’s an initiator, an entrepreneur, and a career strategist. After graduating from the University of Southern California School of Pharmacy, she completed a two-year health system pharmacy administration residency at the University of Kentucky, and then took on the position of Associate Director of Central Pharmacy Operations at UK. In 2017, she founded RxAshlee, a career development company that focuses on business development, branding, marketing, career pivots and interview preparation for highly skilled professionals. Shortly after, she launched the RxBuzz podcast on the Pharmacy Podcast Network and started with the University of Southern California School of Pharmacy as a career strategist. Ashlee, welcome to the show, excited to have you.

Ashlee Klevens Hayes: Tim, this has been long overdue. Thanks for having me. This is super exciting.

Tim Ulbrich: Long overdue.

Ashlee Klevens Hayes: I love talking to you.

Tim Ulbrich: So fun. Hey, I thought I knew you pretty well until I started doing my homework for this show and totally forgot about the two-year admin residency. We’re going to talk about that, your inpatient experience, I forgot about that, and – have we made the Buffalo connection before? I didn’t realize you did undergrad at the University of Buffalo.

Ashlee Klevens Hayes: I did. I moved from Orange County out to crazy Buffalo.

Tim Ulbrich: What were you thinking? I grew up in Buffalo, and I was like, why would she move from southern California to Buffalo?

Ashlee Klevens Hayes: I’ll be honest with you. My dad was faculty at the University there.

Tim Ulbrich: OK.

Ashlee Klevens Hayes: And we had some connections, and it just – long story short, it just made sense for me to go out there financially and just in terms of seeing my parents. They were traveling out there a ton, and so I made the commitment. And honestly, the first year was really hard because it was snowing, and I had never been around snow before. But then ultimately, I ended up finding my husband out there. So it was a good move.

Tim Ulbrich: Yes.

Ashlee Klevens Hayes: And I suckered him into coming back to California too.

Tim Ulbrich: I don’t blame you. I mean, it is night and day, right? Buffalo and southern California?

Ashlee Klevens Hayes: Totally.

Tim Ulbrich: I grew up in Buffalo. It’s a great city, but I mean, when you’re used to the sunshine…

Ashlee Klevens Hayes: I loved it there. No, I really did. It was a great just start to my nontraditional path.

Tim Ulbrich: Yes, yes. And we’re going to talk about that. We’re going to talk today about how to invest in yourself; we’re going to talk about, you know, how to set yourself apart. And you’re doing some awesome work in this area. And I really enjoy following your journey and have a lot of respect for your energy and your passion and your commitment in this area. So before we talk about what you’re doing today with RxAshlee and with USC School of Pharmacy – which by the way, is getting around – I had people here from Ohio State ask me about this work that you’re doing at USC, so it’s exciting to see that work.

Ashlee Klevens Hayes: Oh yeah? OK, let’s do it. Let’s talk – I would love to talk to them.

Tim Ulbrich: But I want to start back at the point of graduating with your PharmD from USC. And you make this decision to go into a two-year admin residency. So PGY1, PGY2, Master’s degree, very specific for many that go through this route in pharmacy.

Ashlee Klevens Hayes: Kind of, yeah.

Tim Ulbrich: What was the goal here? And why did you make the decision at this point in time?

Ashlee Klevens Hayes: Well, to be totally transparent, like you mentioned in the beginning, my dad was a Chief Pharmacy Officer, and so I kind of had a front-row seat my entire life to all the unique, different opportunities and journeys that pharmacists could take, but my dad was a huge, pivotal point, a mentor to me forever. And he loved his job. He loved it. He loved the autonomy, he loved the business side, and he also could have some indirect patient experiences too. So I decided to join that bandwagon, and I followed his footsteps. And I ended up at UK. I was the first PGY1, PGY2 health system administration resident under the new leadership at the time. So gosh, now it’s been about 5-6 years. I don’t even remember. And so they’ve had a few others behind me, which has been really fun for me to be a mentor to them and witness them grow their muscle in that field. So you take a traditional clinical residency program and throw in a nontraditional clinical program, and you know, you have growing pains. But ultimately, the goal was for me to come out and to be a manager or assistant director or a, you know, eventually a Chief Pharmacy Officer, which I was totally down that path. I was heading down that path. I was like, this is what I want to do. I want to be a CEO, I want to be a Chief Pharmacy Officer at a healthy system, and things kind of took a change, as you might notice.

Tim Ulbrich: So what I find interesting, Ashlee – I was glad to look that up before we had talked. And we had discussed that before, but when I think of pharmacy operations and I think of you and your strengths and your talent and what you bring to the table, not that you couldn’t do operations really well, but I think you’re a big vision person, you’re a strategist.

Ashlee Klevens Hayes: I am.

Tim Ulbrich: You’re an entrepreneur. So when did that click for you? Because I’m guessing, you know, you went into the operations role post-residency.

Ashlee Klevens Hayes: Oh, I loved it. It was great.

Tim Ulbrich: Yeah, talk us through that transition.

Ashlee Klevens Hayes: It was awesome. And I was exposed to so much at such an early phase of my career that I realized I really like seeing outcomes and results happen pretty quickly. And I just felt like project management and multitasking and working with whole different interdisciplinary groups: physicians, prescribers, nurses, I loved that part of the work. What was hard for me – and Tim, I’ll be totally honest with you because that’s what I do – it was hard for me because my husband had a big job, and we were constantly having to relocate. It happened probably seven times, literally seven times, over the past five years.

Tim Ulbrich: Yeah.

Ashlee Klevens Hayes: And in order for me to have that trajectory of getting to CPO, to Chief Pharmacy Officer, it really just wasn’t ideal. And it wasn’t working. So that’s — at some point, I was like, how am I going to do this whole entire love of operations, project management, strategy, planning, vision, just overseeing so many different projects while still balancing my relocation, which is honestly — I knew going into our marriage that I was going to have to do this eventually, so then you get creative. You get thrusted into this. How do you make all of this work? And at that point, I was the assistant director, and I had an opportunity to transition into be a consultant for a startup company — a consultant in operations, and I did that. And it was so fun. And I was exposed to a whole different side of non-pharmacy work, but it was pharmacy work. It was non-pharmacy because I didn’t talk to patients at all or prescribers. It was just different because I was working with software implementation. So then I was exposed to this entrepreneur side, and I was talking — and the people I was working with had no pharmacy background. They had no pharmacy education, but yet, they were talking the language of pharmacists, and I was like, what is going on here? And it was eye-opening. I was traveling the world, literally traveling the world, traveling across the country talking to different people about our products, and I realized what do I want to do next? You know? What am I good at? What are my skills? And that was really teaching people how to do what I was doing, start a consulting company, go do nontraditional things. And that’s kind of when the fruition of RxAshlee started.

Tim Ulbrich: That’s so awesome. I mean, there’s such a need for nontraditional, you know, career paths, mentorship.

Ashlee Klevens Hayes: Totally.

Tim Ulbrich: And I was looking at your website and stuff before, and just to be able to see that merging of hearing from others that recognize that talent within you and that passion to help others and for me and what I’ve known you for the last 1-2 years, like it makes so much sense. But to hear your journey and where it’s come along was a lot of fun.

Ashlee Klevens Hayes: Yeah.

Tim Ulbrich: So we’re in 2017, and entrepreneurship, the bug sets in. And as you know, once you have the entrepreneurial bug, it isn’t going away, right?

Ashlee Klevens Hayes: No, never. Well, you can try for it to go away. And then it just never goes away.

Tim Ulbrich: Yes, yes. So true. So you start RxAshlee, which for our listeners, we’ll link this in the show notes. It’s RxAshlee.com, RxAshlee.com. So where did this idea come from to get started? Because in reality, any business starts with a problem that needs a solution.

Ashlee Klevens Hayes: Yeah.

Tim Ulbrich: So what was the problem? And what was the solution? And what did you bring to the table with this?

Ashlee Klevens Hayes: The problem was that a lot of my friends were turning to me for advice about how to get nontraditional pharmacy jobs. So problem for them, but a solution for me because I felt like innately, I kind of just knew. And I was unclear at the time why am I the one answering these questions? I’m not sure. Like why aren’t these people just going out and doing what I did? Isn’t that easy? Like just go out and do it. And I recognized there was an opportunity for me to actually, I don’t know, just support them in this capacity as actually, this could be my job. And I started doing this just for free, to be honest. I started reviewing thousands of resumes. Thousands of CVs. And I started realizing how much people undersell themselves. It’s sad, you know? I talk to these highly qualified people, very competent, very educated. It’s not like the people I’m talking to are Joe Schmoes. They’re like really legit, really, really smart people. But how we distribute ourselves and how we talk about our story and how we articulate, you know, our goals, that’s a disconnect.

Tim Ulbrich: Yes. Absolutely.

Ashlee Klevens Hayes: And especially, you know, CVs and cover letters and all that stuff, I don’t think we as clinicians spend as much time and energy and focus on how do we look on paper and our image, our brand? And so I realized that’s when kind of the fruition and the whole start of RxAshlee actually came was when I saw that I was talking to people all over the world just because I wanted to do it, like for free, for fun. And then I was like, wait a minute, I’m spending all my time and my energy and my resources. Why don’t I kind of see where this goes? And that was two years ago, so.

Tim Ulbrich: So much good stuff there, and I think back to my previous role. I reviewed thousands and thousands of residency letters of intent, CVs, and at the end of the day — and I think it must be either from, you know, just form examples or things that are out there, like unless I had met them and they had been intentional about how they branded and marketed themselves and made relationships, they all looked the same at the end of the day. They were all successful, they were all doing lots of great things, but it came down to that relationship, that networking building, and those that really could, to your point, sell themselves.

Ashlee Klevens Hayes: Yeah.

Tim Ulbrich: And so I hope the P4s and 3’s and 2’s and 1’s, anybody, really, hears that and I think the intentionality of that is so, so important.

Ashlee Klevens Hayes: Yeah, and sometimes, there’s a negative stigma around the whole phrase “selling themselves.” But we’re not built to be sales people, but at the same time, I just want to affirm to you that it’s not you selling yourself, it’s just about you talking. Being able to confidently walk up to someone, whoever it may be, especially an employer or someone who could lead you to employment, just being able to talk about yourself. And I think a lot of people are very uncomfortable with that. And for whatever reason, that’s not my problem. I have a lot of problems, Tim, let’s just be real. But that is not one of them. As a pharmacist, as a clinician, I’ve always been able to kind of keep up with prescribers, pick up on the key words, pick up on what they want to hear and how they want to hear it. And same with job employers, people who are hiring. You have to be able to articulate and just really be able to talk the talk, and that’s what it’s about.

Tim Ulbrich: Yes.

Ashlee Klevens Hayes: It’s not about qualifications once you get to a certain point. It’s not really about your qualifications or about, you know, what skills and certifications you have. It really is about just being able to confidently walk into a discussion if it’s a networking event or if it’s a job interview. Just be able to talk about yourself and why you want to do the things that you want to do.

Tim Ulbrich: So I’m curious, you’re in this moment of saying, OK, I’m doing this for fun, I’m reviewing all these CVs, and you probably have this “Aha!” moment of like, oh my gosh, if I see another Microsoft Word tracked changes document, you know, I need to eventually turn this into some type of a business, and there’s an opportunity to do so. But I’m guessing at the same time, you probably had some self-limiting beliefs, fears about is this an actual business? Will people pay for this? Is there a need? Is it validated? So talk me through that. Were there fears that were holding you back in doing that?

Ashlee Klevens Hayes: Let’s talk about — yeah, we could talk about a whole podcast episode on that. You know my story through that.

Tim Ulbrich: That was a stupid question, yes.

Ashlee Klevens Hayes: I talked to you about that a variety of times. But of course. 100%. I am no different than any of the other listeners in my fears and, you know, what people thought about me at that time. Now my life looks a little bit differently because I have results, right? I see positive results. When you see results, confidence tends to follow. At first, it just takes a little bit of courage and a little bit of humility. And then here I am a little bit of I see the results that my clients get, so now I’m like, OK, this stuff works. It’s validated. But in the beginning, let’s go back a couple years. I remember having conversations with my husband, like how am I going to do this? What are the logistics? And he looked at me, he said, “Ashlee, I don’t really care what you do. Like you do you. You just need to pay for your student loans, and you need to pay for child care, and you need to be able to like keep up with rent and keep up with our bills.” And I was like OK. So we shook on it, and I was like, “Watch me.”

Tim Ulbrich: Yeah, yeah.

Ashlee Klevens Hayes: And from there, I knew exactly how much money I needed to make in order to survive, right? Like bare minimum. I wasn’t talking about like going to Target and spending $100 there. No. I was very intentional with every penny spent. So you’ll appreciate this, Tim. I was very intentional with all of the money at first.

Tim Ulbrich: I like that, I like that.

Ashlee Klevens Hayes: You know, like I was just head down, focused on how am I going to pay my bills? Like that’s at the end of the day. And I did that for a year and then I started seeing, again, I started seeing results, and I was like, OK, so it’s time to reevaluate. I’m going to look at some services, I’m going to put together different packages. Who do I want to work with? Instead of I’ll just work with anyone. And it just really has evolved over the past couple of years. And one thing led to the next, for example, like I had a career coaching client that came to me, and we were working together for a couple months. He landed a job interview, and he called me up. He’s like, “Ashlee, can you prep me for my interview?” And I was like, “Sure.” I whipped something up, and the next morning, I prepared him. A week later, he was flown out to the job interview, he nailed the interview, like the interview of his dream job. And he called me, he was like, “You should have charged me five times that price because I got the job.” And I was like, here we go. Here comes the results. And so from there, not that — a few more too. I started creating packages for people and how I could really, really support them land their dreams jobs.

Tim Ulbrich: Yeah.

Ashlee Klevens Hayes: And it wasn’t — again, I just want to reiterate, it’s not a matter of qualifications. It’s not a matter of, you know — once you get the interview, it’s not really a matter of what’s on your resume or what’s on your CV or what jobs you’ve had in the past. It’s about how you craft your own story. And that’s what I help clients with. And that has been so potent and so powerful. And quite frankly, so fun for me because that’s what energizes me.

Tim Ulbrich: Yeah, and what I love about that — and I’m sure you hear this from your clients all the time — is that while they’re engaging with you in that, whether it’s interview prep or you’re working them through that process, that is a lifelong benefit that they’re investing in.

Ashlee Klevens Hayes: Yes! Totally.

Tim Ulbrich: Because to your point, once you knock that out of the park and it leads to a job or whatever, confidence builds. And you know, I can speak from my own personal experience, once you go through that process and you get some wins or you go through a successful negotiation, whatever you’re working through, all of a sudden, you start approaching things with a different mindset.

Ashlee Klevens Hayes: A different lens. Yeah.

Tim Ulbrich: And that mindset — a different lens, exactly. So —

Ashlee Klevens Hayes: And that’s what happens too. So I have career pivot clients that turn into interview prep clients that turn into lifelong clients because they recognize the value of investing in yourself and investing in this process.

Tim Ulbrich: Yes, yes.

Ashlee Klevens Hayes: And it’s always nice to have kind of an outsider looking into your own little bubble and to kind of give you an outside view of what’s going on.

Tim Ulbrich: So speaking on investing in yourself, I shared with you before we jumped on the interview here that for me, 2019, you know, I don’t know if I’m having a third-life crisis, whatever we want to call it, but to me, 2019 is all about game on mindset and investing in the things that I think are most important in my life. So you know, whether that’s my marriage with Jess and I, whether that’s from a career standpoint, finances, health, (inaudible), it really feels like it took me awhile to really see into that positive lens of the ROI of investing in that support.

Ashlee Klevens Hayes: Totally, yes.

Tim Ulbrich: And I think that I tend to be probably be somewhat frugal. You know, I’m the financial guy, after all. But when you begin to see the return on investment, those things that are most important, and you think about, hey, when this is all said and done, I look back and say, ‘These things were the most important,’ I’m never going to regret in making those investments. So talk to me. I’m guessing you have several clients that some get over that hurdle to invest in themselves, some —

Ashlee Klevens Hayes: 100% of clients are like, why should I ever spend money on this? Literally everyone asks.

Tim Ulbrich: What is that? I mean, give us the background on why that is.

Ashlee Klevens Hayes: Right. Well first and foremost, just because you’re the finance guy doesn’t mean you’re frugal. You’re just intentional with your time and resources and money, right? Money’s just a tool. So I love that. I mean, just because you’re an expert in money doesn’t mean you’re frugal. It means you’re smart. And you spend your money intentionally. And that should be for everything. Your life needs to be very holistic approach in the sense of where do I want to spend my energy? Where do I want to spend my money? And what do I want out of all of this? And I’m the same way. I look at everything with intentions. My diet, my lifestyle, who I spend my time with, what I say yes to, what I say no to. And I know for me personally, the more I invest in the process, the more accountable I am to the outcome.

Tim Ulbrich: Amen.

Ashlee Klevens Hayes: So for example, I mean — gosh, I have so many examples — but one of them being I myself invest in a business coach. I myself have a speaking coach because I know that I want to bring my level up, right? I’m always just like how do I perfect some of the things? How do I tweak some things? So what do I do? I invest in experts who are better at these things than me. And quite frankly, one of the things that I guess I could speak for RxAshlee is that I’m really good at interviewing. And so what I’ve turned this into is a service. And how do I teach people? And whether or not they want to invest in it is whether or not they feel like they need it. That’s a whole other conversation of if you need it or not. But I am a big believer of investing in the things that are going to give you the biggest ROI, as with you, Tim. But one of them is my marriage. I’m very committed to whatever it takes, you know, my husband and I go away two weeks every year, just us two just because it’s important for us. We get such little time just between us amongst both of our busy careers, amongst our family, balancing all of the things that we do together. So we invest in our marriage first and foremost. And that is by time away and by all other things too. I mean, marriage counseling or whatever it is you need, you have to take those steps in order to really get the best outcome. And financial advice is no different. If you don’t know how to manage your financial services, what would hold you back from investing a little bit of cash, a little bit of income, to get you the bigger result of, wow, I feel confident in the direction that I’m going now.

Tim Ulbrich: Yeah, and that’s why we share with people, I have a financial planner as well because I know at the end of the day, you know, that for me, knowledge aside, there’s always something more to learn on this. But even with knowledge on the topic, I need accountability, and I need somebody to challenge me and to set goals and to help my wife and I navigate it. So I’m with you. And if you listen and watch most of the successful entrepreneurs that are out there, I can think of probably almost all of them, the stories that I’ve listened to, that all have a coach in different areas of their life, you know? And I think that speaks to it. Let’s talk about interview prep for a minute because I think that is your jam. Right?

Ashlee Klevens Hayes: Totally. I love it. I mean, I love a lot of things, right? I’m a multi-passionate person. I love supporting clients in whole different aspects of their career, anything career-related, I just love it. But the thing is is the interview prep — to be totally transparent to me — it’s a quick win. People like quick wins. I spend a couple of hours, maybe 1-3 hours, with a client. And from time 0 to the end, it is like a totally different person. And it’s so fun for me to watch that process. So that’s why it’s been a big one because it’s very little time that I’m spending to see such an awesome result. And so that’s why it’s been growing, and it’s been huge, and the testimonials and the reviews, it shows itself. But long term-wise, I mean, I love working with clients long-term too.

Tim Ulbrich: Absolutely. Yeah, I think —

Ashlee Klevens Hayes: It’s like a constant pull of, you know, interview prep versus long-term clients.

Tim Ulbrich: I think, though, as we think about some of the things that are going on with the job market and other things, and this is a way that I think people, to your point, a quick win can really, really differentiate themselves and is one thing that has a win that will last much longer than the individual preparation work that they do with you. So for those that are interested in learning more, I know you’ve got some info on your website, RxAshlee.com. You’ve got a section on interview prep, sign up for your email list, make sure that you’re up-to-date, and I think you’ve got some information on there for a call as well for those that may be interested.

Ashlee Klevens Hayes: Yeah, I have a course that I produced. Basically, what I realized was that 99.9% of the clients that come to me have the same questions. They don’t know how to answer a few basic but sometimes tricky questions, and so what I did was in order to lower the cost and to make it just really more potent and quick for the client, I created a course. And it’s been really successful. And then what happens is if the client has more one-on-one questions, then at that time, they can invest in working one-on-one with me. And I have found that extremely beneficial because I gave you like the down-and-dirty, simple tricks on the course. But then if you want just to take it a little bit more to the next level, then I would love, obviously, to support them even more. So that’s been really fun.

Tim Ulbrich: So I want to talk for a minute about some of the work that you’re doing with USC College of Pharmacy and from my experiences in the academic world, you know, I would often do career advising with students. And they would come to me, and we’d have a conversation about their goals and aspirations, and I could tell they were down one of two tracks. They saw, really — many of them saw two paths in their mind: community pharmacy or largely in-patient pharmacy residency. And I think as I see the work that you’re doing on the “nontraditional” setting, that’s a limit we have right now is that there’s not a broad awareness of the opportunities that are out there and really aligning students strengths with the interests that are there. So tell us a little bit about —

refinance student loans

Ashlee Klevens Hayes: Oh yeah, I could talk about that forever. Yes.

Tim Ulbrich: Yeah. And some of the work that you’re doing at USC.

Ashlee Klevens Hayes: Let me ask you a question. When students come to you, what do they define as, you know, nontraditional pharmacy? I’m just curious.

Tim Ulbrich: So if I get a response on that, they’re typically then starting, I would say maybe they broaden out to like managed care, PBM world. Sometimes I’ll hear things like nuclear pharmacy or long-term care consulting. But that really is the end of it. And if you look at the trend data at many colleges, if you take the residency pool and you take those that go into community pharmacy, that is usually 90-95%, if not in some cases more, of where the students are going. So how are you getting that message out there?

Ashlee Klevens Hayes: In my opinion, that is traditional pharmacy.

Tim Ulbrich: Yeah.

Ashlee Klevens Hayes: All of those roles. So what is nontraditional pharmacy? And I think that’s the message I’m trying to spread amongst obviously our students but just really the global pharmacy world at large is nontraditional pharmacy is whatever you want it to be. It doesn’t have to be a pharmacy title. It doesn’t have to be a specific industry. It doesn’t have to be a specific sector. What you need to do as students and as just the larger body of pharmacists is recognize that your education is just laying the groundwork for you. It’s not a direct one-to-one path. It’s not this plus that equals this. Gone are those days. No longer are the days that that’s where it’s at. And if we’re not on the bandwagon, then we need to jump on that bandwagon because we have to teach the students to get really, really creative as to what are their skills? What do they enjoy doing? You know, use your background, use your education to just be like a starter place. And then blend with that with what are you good at, what are your passions, what do you want to do in this whole entire universe. Like the sky is the limit. And then just go out and brand yourself as that person. And go out and do it. What’s holding you back?

Tim Ulbrich: Yes, totally.

Ashlee Klevens Hayes: That’s the question. And I think what a lot of schools are missing is telling the students that, giving them the support, giving them the “I think that’s a great idea, go out and do it. I support you.” I just had a student in my office this morning talking to me about how he wants to get involved in health literacy and like how he wants to do outcomes research in that realm.

Tim Ulbrich: Huge problem, right? Yes.

Ashlee Klevens Hayes: Huge. It’s an amazing topic. I’m like, “OK, well, what can I do to support you? What can we do? What internship can you get? What alumni can I support you with? You know, let’s do it.” So it’s totally changing, and we just need to lay — from day one, from ground zero, from day zero, we’ve got to get them to start thinking like outside of that white coat.

Tim Ulbrich: Oh, yes.

Ashlee Klevens Hayes: Outside of the tradition of traditional pharmacy, this is the only thing, one plus one equals two. I strongly just don’t think that that’s where we’re heading anymore. And we need to support the students in thinking that because they’re very smart. They’re very, very competent, capable human beings. They just need a little bit more nurturing.

Tim Ulbrich: Yes.

Ashlee Klevens Hayes: They just need more impetus of, yeah, that’s an opportunity. Go after it.

Tim Ulbrich: And I’ve seen this mindset develop very quickly, you know, in a pharmacy student’s schooling. I mean, their first, second year, they’re obviously watching their peers above them, they may have come in with preconceived notions of what these paths are, so I feel like there’s somewhat of an uphill battle to redefine that, right?

Ashlee Klevens Hayes: Well, of course, because they see the faculty doing the, for the most part, fairly traditional roles.

Tim Ulbrich: Yes, yes.

Ashlee Klevens Hayes: So we have to realize as faculty, as staff, these students are looking at us. We are the embodiment to what they can and can’t do. So I think what we can do as staff and faculty is really just support their dreams, support their ambitions. Don’t tell them what’s right or wrong. We don’t know.

Tim Ulbrich: Yeah.

Ashlee Klevens Hayes: Who’s to say who’s right or wrong?

Tim Ulbrich: I love that. And I think there’s so much fear there around, you know, obviously student loan debt plays a role in that, the income expectation.

Ashlee Klevens Hayes: Totally, yeah. I’m in that. Tim, that’s my jam. Like I pay my student loans — I am not innocent here. I am not student loan-free.

Tim Ulbrich: Yeah.

Ashlee Klevens Hayes: So I get it. But I’m still doing it. And I still love my job and for some reason, my husband and I are still able to pay our bills.

Tim Ulbrich: Yes.

Ashlee Klevens Hayes: So I think it’s just the whole notion of having less fear.

Tim Ulbrich: So a student who’s listening to this podcast and, you know, hopefully they don’t have Ashlee Klevens Hayes as a career strategist at their college of pharmacy, right? So they may not be getting this. But they’re maybe going to begin starting —

Ashlee Klevens Hayes: First I would tell them to follow me on Instagram. I love Instagram.

Tim Ulbrich: There we go.

Ashlee Klevens Hayes: I love Instagram.

Tim Ulbrich: Yes. We are new on the Instagram platform.

Ashlee Klevens Hayes: It’s so fun. OK, first of all, you called it “the Instagram.” No. It’s Instagram.

Tim Ulbrich: Can you tell I’m new on the Instagram platform?

Ashlee Klevens Hayes: It’s fun. It’s a creative outlet. And I think LinkedIn’s a little bit — for me, personally, it’s a little bit more professional where I don’t feel like I can voice what I really want to because I feel like I get a little bit more pushback on LinkedIn, quite frankly. Instagram is creative, there’s so many different people on there, it’s so fun for me. So anyways. We digress.

Tim Ulbrich: We do. So student, let’s say a student at University of Buffalo, here at the Ohio State University, and they’re hearing this and they’re thinking, wow, I’m really passionate about this area. I mean, health literacy is a great example. It could be one of a thousand areas of healthcare, right? There’s infinite opportunities. But they think, I don’t know where to go with this. It’s an idea. I don’t necessarily see or know of a job that’s defined. I can’t find a job posting. Where do they start?

Ashlee Klevens Hayes: Well, it’s a great question. I would say, go read my blogs. There’s like 25 blogs that I have talked about this for a long, long time. You know, where do I start? That’s everyone’s question. How do I get a job? And that’s a mindset thing. And instead of asking, how do I get a job?, ask yourself, what am I good at? What are my strengths? What does success mean to me? You know, what do I want out of my career? That’s the first thing. What are your goals? Like what is it you want to create out of this life of yours? And how do you want to impact people? And how do you want to influence people? That’s No. 1. Step 2, go brand yourself as that person. Once you’ve identified kind of the path you want to take, I didn’t start off this way. I didn’t start off by having all these different services, packages, courses, books, speaking engagements. I just started off like reviewing CVs.

Tim Ulbrich: Yep. One step.

Ashlee Klevens Hayes: Yeah.

Tim Ulbrich: Yes.

Ashlee Klevens Hayes: And then I was like, oh gosh, it’s so much more and deeper than just the CV. It’s so much bigger. And the vision is you’ve got to figure out what you want and then OK, let’s make you look like the best freaking candidate out there. And then go for it. And only do the things that are going to get you closer to that bigger vision. And I think a lot of students come to me, and they’re like, I don’t know what a vision is. I’m like, “OK, well, what do you want for your career?”

Tim Ulbrich: Absolutely. What gets you excited, right? What leaves you energized.

Ashlee Klevens Hayes: Right, exactly.

Tim Ulbrich: Yes, yes. It’s that reflection. And I’ve talked before on the podcast about the book for me, one of the books, many that were game-changers, but one that was really pivotal in kind of my path was “Start” by Jon Eckhoff. And just, it talks a lot about this concept of like be aware, reflect on the things that you cannot get off your mind because you’re so passionate about it or that people are telling you, that you’re really good in this area and helping people and doing this or that, and acknowledge that. Reflect on it. And then take one step towards beginning to articulate what that vision is. And then obviously, begin to execute on that. But we talked on your show, if you articulate the 20-year plan, that becomes paralyzing, right? But you take one step. One step.

Ashlee Klevens Hayes: Totally. Oh my gosh, yes. Let me just say, just to be clear, five years ago, if someone would have told me that I was launching this business, I would have been confused. I would have no idea that I would have been in this place. But I had an idea and I knew what I was good at. And I knew how I wanted to help people. And that’s the same definition of a lot of pharmacists out there. They want to help people. The way I help people is much different than the way other pharmacists help people. So I think you just have to have that idea of what does helping people look like to you? And then what capacity do you like talking about that? And then from there, obviously, you just put your head down and work. And you don’t give up. You commit. Commit to this. And I think that’s what’s been the best part about all of this for me is seeing the clients that commit and the outcome is huge.

Tim Ulbrich: Let’s talk about that hard work and commitment for a minute because you and I both know that starting a business is both exhilarating and it can be a grind at the same time. And I think we don’t always talk about, you know, both sides of it. And of course, the passion brings you through those moments of, you know, difficulty. Seth Godin calls them the “dips,” and you’ve kind of got to — very few people get to the other side of the dip. So what keeps you motivated through the hustle, the hard work, balancing family, all these things?

Ashlee Klevens Hayes: Oh man, good question. All of the things?

Tim Ulbrich: Yes, yes.

Ashlee Klevens Hayes: First and foremost, I have a daughter who I want to show her that if she puts her heart and mind to something, that she is capable of doing anything in this whole entire universe. I want her to see that firsthand. Two, I — honestly, I have a support group that I go to. I’m in a big entrepreneurship group that I lean on them hard when I’m feeling like the little bit of imposterish. I don’t think that really goes away. And three, I see the results of my clients, and that drives me. And honestly, at the end of the day, I think that’s what I’m in this for. I want to see people just as happy and thriving just as much as I am. And I think the people that I’m serving, the audience that I’m working with, they’re all so smart. So smart. I have physicians, I mean, I have pharmacists, I have you name it: agriculture, architects, lawyers, that are coming to me, and they are brilliant. So smart. They just need a little bit of tweaking. And that’s — at the end of the day, that’s what I’m good at, and that’s what I support them through. So I think the results have been a big driver for me.

Tim Ulbrich: So you alluded to this a little bit in what you just said, but you know, the reality is — and it’s hard to think about this, but I think it’s so critical for you, and I know you’ve thought about it, but our listeners also be thinking about legacy. And the reality is what you’re working on today is obviously going to be left behind for others to continue to consume, to build upon, and ultimately, you know, I’m thinking of your daughter, to look back and say, yes, that was my mom. You know? So what do you want your legacy to be?

Ashlee Klevens Hayes: Oh gosh, this could get me like choked up, Tim. What the heck? I’ve had such great mentors in my life, one of them being my dad. And I talk about him a lot. He passed away very suddenly in the middle of my second year of pharmacy school. And he was like the legacy that I wanted to live by. And one of the last conversations I had with my dad, the last, which is so powerful, is I was driving to pharmacy school, he was driving to work, and we were talking about pharmacy, all of the stressors that came along with being a Chief Pharmacy Officer. But at the end of the conversation, he goes, “Ashlee, I just want you to know, I’ve kind of like word vomited on you, but I love my job. And at the end of the day, at the end of the day, you have to make a positive impact on this world, on your job, and on the people you’re working with. Or else it’s not worth it.” And that’s stuck — and eight weeks later, my dad passed away. And that’s stuck with me now nine years ago that that’s what’s the impetus behind me launching my own brand and my own business is I love what I’m doing.

Tim Ulbrich: Yes.

Ashlee Klevens Hayes: And it’s not every single day is like skipping and rainbows. No, I get things pop up all the time. But I feel really fulfilled. And I think if I can show that to the people around me and especially like my daughter and my husband and my family, then that inspires them to do that. It’s kind of like a trickle effect, you know?

Tim Ulbrich: I do. And that’s why I love, I love what you’re doing in terms of, you know, helping people whether it’s a quick win in interview prep, whether it’s helping them make a career pivot, whether it’s helping them take their business to the next level and develop it is that has such a profound effect on every other area of our lives. And we cannot disconnect them. And I think some of the negativity that’s out there right now in the job market is a disconnect or trying to disconnect between the work and the life and all the other parts that come. And you cannot. They all influence one another.

Ashlee Klevens Hayes: No. Yeah, no. Yeah. Well, I have to say, if you’re one of those people that is, you know, feeling a little — not just unhappy. It’s more than just unhappiness, right? If it’s unfulfilled or if you feel like you’re not living up to your expectations in your career. You have to understand that if you — and I say it on my business card, it’s on my LinkedIn, it’s everywhere. If you want to make a change in your life, you have to get comfortable being uncomfortable. Because with all this newness comes uncomfortable territory. On the first podcast I launched, I talked about imposter syndrome, and I read off the screen, I was so nervous. I was shaking. And I think I should have had a cocktail before that because I was so nervous to put my heart out there and to put, you know, all these thoughts out into the world for people to look at me. But it’s working, and that’s what kind of drives me too. I’m still uncomfortable, just to be clear.

Tim Ulbrich: Sure. Yes. So give us a book recommendation, a podcast that you’re listening to, something that’s inspiring you that can inspire our audience.

Ashlee Klevens Hayes: Oh, that’s a great question. So I just read the book, “Fearless” by Jean Case over the weekend. She is the national — or I might screw up her title, but she’s like the chairman of the National Geographic. She’s the first woman or second woman to be in that role. And she just talks about all these inspiring people who came from nothing. These people are essentially — not no ones, but they came from nothing, and then they turned their lives into this huge, impactful careers. And that’s really, just hearing those stories and hearing, you know, all of her tips and tricks on how she go to where she is now, and she’s a philanthropist. It’s really inspiring. So that’s the book I read over the weekend.

Tim Ulbrich: Awesome.

Ashlee Klevens Hayes: I read so much too. Just I love reading.

Tim Ulbrich: Me too. Me too. And I’m hoping to inspire that in my boys because I didn’t have that when I was younger, but I can’t get enough of it now.

Ashlee Klevens Hayes: I used to hate reading.

Tim Ulbrich: Me too. I’m ashamed to say that.

Ashlee Klevens Hayes: Oh, I’m not. I hated it. But now, over the last three or four years, I’m in it. I love it.

Tim Ulbrich: We’ll link to that in the show notes. So what’s on the horizon for RxAshlee? What are you working on?

Ashlee Klevens Hayes: Oh, all of the things. You know, it’s always changing. But I have four keynote presentations this year, which I have to say, when you take on a big presentation in front of a big audience, it’s so much work. Holy moly. So much energy. So that’s one thing. Two, I’m leading a women’s group. It’s a branding — it’s not a mastermind, I would say, but it’s just like 10 of us that are just trying to go through career pivots or launching their own brand, and that’s been so much — I love that group. I mean, those are my people. I am writing a book, I’m launching courses. You know? It’s just keeping up the grind, and I love it. It’s so much.

Tim Ulbrich: That’s awesome. So obviously, you mentioned before, you’re on Instagram at @RxAshlee. Again, that’s @RxAshlee. And we referenced the website, RxAshlee.com.

Ashlee Klevens Hayes: Thank you, Tim.

Tim Ulbrich: Absolutely. This has been so much fun. Looking forward to more collaborations. I would highly encourage our listeners to check out the work that you’re doing over at RxAshlee.com, and I’m sure we’ll have you again on the show here in the future. Thank you.

Ashlee Klevens Hayes: Tim, I love what you’re doing. You know, we’ve had this conversation so many times, and I just want to say, thank you for what you’re doing in the profession. I know how much work it takes to put yourself out there and to kind of like just go after it. And you are a strong mentor to so many of us out there. So thanks again for having me on the show.

Tim Ulbrich: Thank you. Have a great rest of your week.

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YFP 092: Creating an Indispensable Pharmacy Career


Becoming an Indispensable Pharmacist

On this episode of the Your Financial Pharmacist podcast, Tim Church welcomes Alex Barker back to the show to share some of the highlights of his recent career transition out of pharmacy practice, some tips for pharmacists who are struggling in their careers, and how to become an indispensable pharmacist. Alex also discusses the release of his new book Indispensable: The Prescription for a Fulfilling Pharmacy Career.

About Today’s Guest

Alex Barker is a pharmacist, entrepreneur, author, and creator of thehappypharmd.com and the Happy PharmD Summit.

Summary

On this episode, Alex Barker dives into how and why he transitioned from a full-time pharmacy career to a full-time hustle and about his passion in helping pharmacists be happy in their careers.

After a one year residency, Alex got a job in an ambulatory care setting. He liked his work but wasn’t fulfilled, so he started doing different jobs on the side. Eventually, these different side hustles led him to launching The Happy PharmD in 2017. The Happy PharmD helps pharmacists start businesses or find and transition into a new career.

In December 2016, Alex had been working in his side hustles for 3 or 4 years and felt like he should’ve been farther along with his earnings. He realized he was unhappy with his full-time work. He decided he was going to focus all of his energy on the Happy PharmD after his wife asked him if he was going to regret spending more time in his full-time pharmacy career in the future. In October 2017, Alex went all in and made the Happy PharmD his main gig.

Alex recently published a book Indispensable: The Prescription for a Fulfilling Pharmacy Career. Indispensable is a guide that is meant to help pharmacists if they are feeling burned out or lost in their careers. The book is broken into four sections which cover the current reality of the pharmacy profession, options of other careers, strategizing your career transition, and indispensable career choices. The book is geared to help pharmacists who want more from their career or lives.

Mentioned on the Show

Episode Transcript

Tim Church: Alex, thank you so much for being on the show again.

Alex Barker: Hey, you know I love being here.

Tim Church: I think you’re creating the record for most times on the YFP show with this being No. 3 as you were back on Episode 038 and all the way back in Episode 007. But a lot has changed since those episodes, and just the other day, I was looking at my Skype contacts at work, and it said, “Alex Barker, offline for 194 days.” And I thought to myself, offline as clinical pharmacy specialist, online as entrepreneur.

Alex Barker: Yeah, that’s a good assessment. By the way, call Guinness Book of World Records ‘cause I want to hold that record down, baby.

Tim Church: I don’t know. We might have had a couple people that have been on twice, but I guess I don’t really count since I’m on the team. So I’ve just kind of made appearances here and there. But anyway, for those who don’t know your full career story, can you just talk a little bit about your career path and really how you turned your side hustle into your full hustle?

Alex Barker: Sure. So the very short story is I started off my career, I did a one-year residency, got a job in an am-care setting. And I liked my work, but I wasn’t fully fulfilled by my work and the creativity that I wanted to see happen in my work. So I started things on the side. I sold everything from baby strollers on eBay to making stickers to building websites, doing marketing for small businesses, and lots of other failed projects. And that all culminated into the Happy PharmD, which I launched in January of 2017, where I made it my mission to help pharmacists either start businesses or get into new careers. And now, it is at this recording, Feb. 2019, I’ve been doing that now for two years. And recently left my job as a clinical pharmacy specialist to do that work full-time. So that’s kind of the very short version of it all.

Tim Church: Yeah, so I want to dig into that a little bit, Alex, because for everybody listening, you leaving your full-time, secure, clinical pharmacy specialist job into something in the entrepreneurial space and really taking ownership over your income and providing for your family, I mean, that’s not a small decision to make.

Alex Barker: No, it’s terrifying. I’m still scared.

Tim Church: But I want you to talk about that a little bit. How did you come to that decision to where you say, “You know what? I’m going to do this full-time. I’m going to leave that security blanket that I have in place, even though I have those great benefits, the insurance, the steady, predictable income, and I’m really going to go after the Happy PharmD full-time” in addition to your other projects that you have?

Alex Barker: You know, I think it’s all psychological and fear-based. I don’t think anyone makes a decision until the pain of not making a decision is greater than the reward of just not making the decision or being lazy like I am so often at times. I would say in December of 2016, I had been hustling for about 3-4 years, and I loved it. But I felt like I should have been farther. I felt like I should be doing this kind of stuff all the time, either in a full-time career in academia or I should be a full-time entrepreneur. I was just very unhappy with work, my conditions, I wasn’t doing everything that I wanted to do, I struggled with my teammates. And so I made a very difficult decision, one which I talk about in my book, “Indispensable,” and it was to just focus on one thing – to put everything else aside and say, “OK. I’m going to focus all of my attention and effort on the Happy PharmD and focus on helping as many people as I can.” And that really helped me put all of my energy into one basket to make it so that this thing could be successful and that I could grow a team, and I could hire people who could help me do the same work that I’m doing and kind of multiply myself. And probably the thing that really scared me the most was when I started seeing success with this business, and I said to my wife, “OK, it’s do or die. I think we need to decide, is this what the future of my career is? Or should we — I don’t know — choose something else? Or should I be like full-time worker for the next 10 years, and go with a FIRE path, a Financially Independent Retire Early? Or should I put everything I have into the business?” And she asked me a powerful question. I don’t think I’ve ever shared this story, but she asked me, “Are you going to regret spending more time in the job where you don’t feel really fulfilled or happy at the end of the day with what you do?” And that really stuck with me, and it made me think about where I wanted to go with career and what I wanted to do and the impact. And I thought about academia, I thought about this business. And I finally made the decision to pretend as if my business was my full-time job. Pretend as if it was supplying all of our income needs, and so in like October of 2017, I decided to pretend as if my day job and income did not exist, and we were just pretending as if to live off of our business. That really helped quench my fear because I was paralyzed by the idea of moving full-time into a business. The idea of living off of my business was terrifying to me because, you know, my efforts yielded results. And it was no longer just come to work and get paid, do your job and get money. This business was more like, hey, you’ve got to show up, you have to help people, you have to hustle. And only then will you get paid. Only then will you see results. That was really scary.

Tim Church: So what was the hardest part of the transition? Do you think it was the financial aspects or was it a combination of a couple things?

Alex Barker: Yeah, definitely a combination. But I would say the fear of losing out on money is the greatest thing. Personally, I believe most pharmacists, when thinking about their careers, thinking about transitioning, I think we all struggle with our golden handcuff syndrome. We all feel like we can’t take a pay cut or we can’t, you know, get into something that may be less money in order to feel happier with a job. But I found that when people actually transition into something they enjoy doing, they usually have more freedom, more drive, more desire. And for those that are entrepreneurial, they find that pathway to ultimately create extra income. For me, I was very scared to put myself in a no-way-of-escape situation. You know? Putting myself in the corner and saying, “OK, Alex, hey, listen up. You better hustle. You better perform because if you don’t, you can’t blame yourself or other people” — I’m sorry — “you can’t blame other people for what ends up happening, whatever it is.” I think we as pharmacists, we don’t want things to fail. I think it’s in our blood. We’re trained from the very beginning that if we fail, patients die, someone gets hurt. And if that’s the case, well then that applies to all sorts of other things in our lives. And we, when we try something, we don’t want it to fail. I didn’t want my things to fail because if it failed, that means I am a failure. And so I found myself in years prior like focusing my energy on multiple different projects, different side hustles, different things, different ideas. And because I did that, I ultimately didn’t see a lot of success in one single area or one thing. And I told myself, “Well, you know what, I’m going to try this other thing. I’m going to try this other project or other idea.” Instead of giving it my all, my everything, and giving myself a deadline of if I don’t perform, if I don’t meet this end goal by this deadline, then I will give up. I will try something else because what I did didn’t work. And putting myself on the ropes like that was a lot of pressure, but it definitely helped me overcome fears of failure and fears about money that I had.

Tim Church: How much has failure played a role in your entrepreneurial journey?

Alex Barker: It’s probably part of the job description. If you want to say like “role.” I’m constantly failing. I’m constantly trying new ideas and finding out that they don’t always work. I hire people, and I find out that, hey, they’re not showing up, they’re not doing what I’m asking them to do. And that’s a struggle. I’m also finding out that I suck at a lot of different things. As you know, Tim. You know that I’m not good at my website. I’m not good at marketing or designing things. And relying on other people sometimes is tough because — actually, you and I, Tim, have talked about this with my book. I wanted my book to come out like the summer of last year.

Tim Church: Yeah, I’ve been waiting on that.

Alex Barker: And I haven’t let it come out because I wanted to do a very good job with launching it, with producing it, making sure it’s very high quality, great content, research-based information. And I found that that takes time. I can’t do a crappy job with it, and be proud of what I would create. And so it’s taken time. And that’s — I considered that for awhile a failure, you know? But it’s really just a part of the job, unfortunately. Like you just try things, and if it doesn’t work out, you keep moving.

Tim Church: Yeah, I love the book by John Maxwell called “Failing Forward.” And he has a really powerful quote in there, but he basically says that the difference between average people and achieving people is their perception of and response to failure. And I’ve always kind of gone forward with that in mind that that is part of the job. And in order to excel and to get to the next level, you have to almost expect that it’s going to happen. But it’s really about that response and how you’re going to take that in order to move forward, basically.

Alex Barker: Imagine if they taught that in like the pharmacy curriculum. Like.

Tim Church: It’s the antithesis of the pharmacy curriculum, right?

Alex Barker: It has to be somehow included, I suppose in like an entrepreneurial thing. But I’m sure at the time, most students are not interested in that because all they think of entrepreneurism is dependence. But yeah, it’s scary, right? I’m pretty sure he talks about Colonel Sanders in that book, right?

Tim Church: He does. Yeah, it’s a great story because it wasn’t until I think his mid- or late 60’s when he actually got a deal and started becoming big because he kept getting rejection, rejection, rejection.

Alex Barker: Yeah, I think the actual story is he was rejected 1,000 times by people. There may be an additional zero on there, but I think it’s 1,000 times.

Tim Church: Yeah. It’s something like that. It’s a really cool story, so if you haven’t read that book, “Failing Forward,” by John Maxwell, I highly recommend it. One more question for you in terms of your journey, and then I want to talk a little bit about the profession and your book. But how much has being debt-free allowed you and enabled you to make this transition?

Alex Barker: Oh, it’s huge.

Tim Church: I guess the better question is how important has that been?

Alex Barker: Oh, it’s been the thing to set us free. You could argue that — I guess it would just have slowed me down if I did have debt, right? Because our debt payments, my student loans and my house, the major debts we had, you know, it’s a big chunk of money every month, right? So I think by not having them, I could probably predict that we got away from my job earlier than what we did. But because of it, we are immensely free. We own our house, we have no college loans. We can — this summer, Tim, I’m visiting you this summer in a camper van. We’re going around the entire summer and living the van life.

Tim Church: At Disney, right?

Alex Barker: Yeah, actually, we are going to Disney. Yeah. And if it weren’t for being debt-free, I don’t believe we could really do that this soon. So it’s allowing us to live a lot freer with our lifestyle and our money choices.

Tim Church: That’s so cool. And I love your story. You know, and I know you talk about that in the book too is, you know, a lot of people have different mentalities around debt, and it has to do with basically where you see yourself and where you want to position yourself. And you basically came out and said that, you know, you would rather be debt-free now to give yourself more options and opportunities versus staying in a position you didn’t necessarily like but able to maybe retire a little bit earlier than you would otherwise. So that was a pretty cool story that you talked about. And I think that’s what’s so important is it’s not always black-and-white, and it really has to do with your goals and your aspirations and where you’re trying to get to.

Alex Barker: Totally. Yeah. I cannot argue with that.

Tim Church: Well, let’s switch gears a little bit. It’s basically an understatement that there’s a lot of negativity in our profession. Right?

Alex Barker: Yeah.

Tim Church: There’s many pharmacists out there feeling trapped, burned out, stressed out, unfulfilled. What are your thoughts on this in 2019?

Alex Barker: Oh, man. Well…

Tim Church: Keep in mind we only have like 20 or 30 minutes.

Alex Barker: I’ll try to be as brief as I can then. I’ve made it our company’s mission this year to help 500 pharmacists transition into new jobs. And the reason for it is because I’m very passionate about helping pharmacists figure out what they’re great at, where are our — healthcare’s greatest needs, where do we need to put people to fix these problems that we have and people who are curious and are passionate about it? And to put all of this in perspective, I recently wrote an article about I believe it was like four or five things that are stressing pharmacists out or burning them out. And I received an email from a widow of a pharmacist, and I actually put her story in my book. And she shares that unfortunately, her husband died early, I believe in his young 50’s, if I recall correctly. And she was told by another pharmacist that you cannot convince me that work did not kill him. And that has — when she sent that to me, that’s really stuck with me. It kind of emotionally moves me. When I get some hater email or I get discouraged about my work, I often look at this email and think about the people out there who are just like him, who are struggling in their jobs, they’re really not loving it, but they convince themselves to be forced to work in these conditions. And that gets me excited to help them, it gets me a little bit scared about the challenges that are ahead of me to face that problem, but I don’t think anyone should be making six figures and be miserable. I think that’s ridiculous. I really think it’s with the way things are in the market, with the way things are in this world today, I don’t believe there’s any reason why we should be miserable in our jobs. But I think we lie to ourselves often and convince ourselves that no one wants us, I don’t have enough experience, I don’t have any desirable traits or qualities or values, and so because of that, I’m not going to try and I’m just going to be burnt out. I’m going to be miserable in my job, I’m going to go to work, get my paycheck, go home and try to be happy the rest of the time during my life. And I want to fix that. So that’s what I think about burnout and all of that nastiness in our profession.

Tim Church: So over the past year and a half, you’ve been working on your book that’s finally out. And I’m really excited because I was privy to some of the initial work and behind-the-scenes work and got the audio author’s cut early. So big announcement: It’s finally out. “Indispensable: The Prescription for a Fulfilling Pharmacy Career.” Alex, how does it feel to be done with this?

Alex Barker: Hot dog. It feels good. Some crazy stats on this that a close friend of mine let me know. 81% of people, Americans, want to write a book. Less than 1% actually do. And of the 1% that do, 30% actually publish it. So it’s crazy hard. It is not easy to write and publish a book. I did not think it would take me like 17 months to do this, but we’re finally here. It’s ready, I put a lot of time, energy, tears — no blood, but plenty of sweat, and I’m very excited to get this in the hands of people.

Tim Church: I’m really excited for you because it definitely packs a ton of value. And I’m not just saying that because I’m an Alex Barker fan or we’re friends or colleagues. But it actually is just jam-packed with so much great content. So besides drones delivering pad thai, becoming a guitar master, your poor Jenga skills in Dungeons and Dragons, what is this book all about?

Alex Barker: You’ve read the book. I love pad thai. This book is something that I wish I had when I was first entering the profession. It’s a book, it’s a guide, meant to help you if you feel like you’re burned out, to help you understand what your problem is with your career and how to fix it, how to solve it, to go about it in a sustainable way that leads you towards an indispensable career. Most pharmacists that I’ve spoken to in the last two years feel dispensable. No one’s ever said that to me, but that’s how they feel. They’re worried about being let go. They’re not fulfilled by their work. They feel like a new grad could come in and replace them totally, and they wouldn’t care. And that, to me, is a crime that I guess no real one person is guilty of. But in order to create something that’s fulfilling, you’ve got to find out what makes you indispensable. And I guess you’ve got to read the book to find out what that is. Wow, I didn’t think that would come out of me.

Tim Church: Yeah, yeah. Wow. Well, it’s broken down into four different sections, right?

Alex Barker: Mhm.

Tim Church: So can you just briefly break those down in terms of what you have in those different sections?

Alex Barker: Yes. I totally can, Tim. Perfect memory. Tell you all of the parts of my book. So Part One is all about looking at your current reality in the pharmacy career and seeing the different problems that we’re facing, whether it’s the current job market, whether you’re struggling with burnout and what your options are. And Part Two dives more into that, into your options and discovering the where and how you can make the change, whether it’s a new field in pharmacy or even out of the profession. On a side note, we work with a lot of different pharmacists. The vast majority of them, we help move into just a new field of pharmacy. But some do transition completely out of pharmacy. We’ve helped people get into real estate, financing, insurance, financial advising, internet marketing, all sorts of stuff. So it doesn’t, you know, it doesn’t have to be pharmacy, if that’s where you think you’re at. Part Three dives into the messy middle and strategizing your way into your career transition. And finally, Part Four is all about making indispensable choices with your career, choosing to focus on relationships and creating value.

Tim Church: There it is. All the sections. I want to talk a little bit about one of those where you discuss this idea of passion and work and a lot of the misconceptions behind that. Could you give the audience just a little sample?

Alex Barker: So I think a lot of people feel like they like their job, they want to help people, but they just don’t know what their passion is or what they’re passionate about. I, when I was a little kid, I was passionate about Legos and WE wrestling, and I was into comedy and making videos. But the thing that’s always been true about passions is that passions change. And I think I share a story about a fellow podcaster, Seth DePascal, and his journey about getting into retail and hospital and eventually, finding his passion in compounding. And he never knew he was passionate about compounding. He never thought a day in his life about compounding as a career path. But really, what he found is that following his passion first would have never come for him should he choose that path. And I think I also reference a story about Steve Jobs, founder of Apple, if he would have followed his passion, he would be like a Zen master out in China. He wouldn’t be leading Apple. He would be teaching people how to achieve Zen. So following passion isn’t exactly the thing to do first when figuring out your career. Passion is a good thing, but it’s usually developed over time. You get more interested in it. For example, I’ll give you a great example. So in my own pursuit of choosing the Happy PharmD, I’ve become crazy interested in labor economics. Sounds super boring, right, Tim?
Tim Church: It does.

Alex Barker: Yeah. You don’t have to lie. It is super boring to anyone else, but I’m amazingly interested in it because it’s revealing all sorts of economical truths about our job market. It’s really opened my eyes to things that most people aren’t talking about. And I’m able to on my blog. In the same way, what I propose we do is follow our curiosities and interests in pharmacy. And if you don’t know what those are, well, it’s time to ask yourself some questions and force yourself to get re-interested into pharmacy. Can I share a quick story?

Tim Church: Yeah, go for it.

Alex Barker: So I’m working with this guy named James. He’s out of St. Louis. And he was struggling in his career. He wasn’t enjoying his work, he was working in an institution, hospital pharmacy, and we were working together, trying to figure out, OK, well, what is next? And we ruled out all of the things that he was good at and different career paths. And then we came on an interesting idea. And he said, “You know, if I could quit my job and didn’t have to work at all, I would probably go volunteer for some sort of opioid treatment center or something that deals with the opioid crisis.” And that has led him down a very interesting path where he’s now very involved in different opioid committees in the local region. But he’s also now more involved in his work doing opioid-type work and committee work and different processes and creating policies. And his work now has become a lot more interesting to him, and he’s actually getting — well, depending on when this is released, I would be able to say, you know, I think he’s actually in talks with other people now to join either a new company or new projects or new things that involve straight-up opioids. So the point is sometimes, we just have to get curious or go back to when we were first in pharmacy school and think about, well, what were the things that really made me curious or I wanted to learn more about to inform a decision now about where you want to take your career next.

Tim Church: Yeah, I really like that concept because I think that’s probably where a lot of people even will transition out of pharmacy because that curiosity they have into even other types of work that provides value in the marketplace. And you talk a lot about that in that particular section, which is really cool. So Alex, who do you think this book is meant for? Is it for everybody in the pharmacy profession? Specific groups?

Alex Barker: Not at all. No. This is definitely not for everyone because some people have great, indispensable careers. They’re already probably doing many of the things that I recommend. I’m sure that the book would be a great supplement, maybe some new ideas about how they could achieve more with what they want with their career, but this book is really for the pharmacist who wants more from their career or their lives. It’s for the person who says, “You know, this job is OK. But I’m not doing everything that I think I was meant to do with my career or my job. It’s for the pharmacist who says things like, you know, it’s just a j-o-b. It’s just a job. Or if they feel burnt out. I didn’t write it for the elite. I didn’t want to write it to them. I wanted to write it to, truthfully, me when I was burnt out, when I was feeling stressed out about my job. And I was worried about what I was doing with my career and where I would end up. I was very scared a long time ago. And I wrote it to me and to the same people who are struggling with that same dilemma with their career and wondering, did I make a right choice pursuing this? Those are scary thoughts that you can’t really voice online. Like you can’t post something like that on LinkedIn or on Facebook and say, I don’t know what I’m doing. You can really only say it to maybe your close colleagues that you work with because everyone else feels the same way. Or you can say it to someone in passing at a party and just say, “I just don’t like what I do. I do not –” and you hear this all the time. And when I tell people what I do outside of pharmacy circles, they usually tell me, “Oh yeah, I know a pharmacist. They don’t seem happy.” Which is not good. I mean, that’s not good that that’s the default for our profession, right? Not at all. Yeah, I think we have a branding problem honestly. I mean, everyone that — the face of pharmacy right now is retail and community. And you know, if you — I challenge anyone to like go into a random retail store and just look at the faces of people. I do this often, actually. I’ll just go in and check things out and see how people are doing behind the counter. And they look stressed. They look rushed. Every once in awhile, I’ll see a smile, which is encouraging to me. You know? And I don’t want to make it seem like certain fields of pharmacy are always bad. It’s totally not true. There’s lots of happy people with fulfilling careers in every practice, I think, even retail, even corporate.And that’s great. They should be there. We need those people there. But a lot of people are mismatched. They’re not placed in the right position to really thrive, and their lives and their stress are usually evidence of that.

Tim Church: So what would you say, Alex, what’s the one thing that you want people to walk away with after they’ve read the book?

Alex Barker: Oh, man. Take action, baby. Hot dog. If you read this book, and you don’t take any different action, then like I would feel bad. I would want to refund you if you bought the book. You’ve got to take a different action. Everyone’s heard this now, but the definition of insanity is doing the same thing over and over and expecting different results. It’s time to do things differently. It’s time to not just be applying to jobs on job boards because you’re competing with dozens of other pharmacists who likely look better than you on paper. It’s time to do something different, get more involved with your associations to take action to do something different because — what’s the phrase? What got you here won’t get you there. So even if, you know, you don’t read my book, that’s fine. What I want you to come away with, even from this podcast, is that, you know, you’ve got to create value for others. You’ve got to build relationships. And to create an indispensable career, that means you’ve got to take some proactive action, my friend.

Tim Church: So Alex, where did the inspiration come from to write this book?

Alex Barker: The pharmacists I work with. The people, when we first talk like over the phone and we’re trying to figure out their careers, a thing I often hear all the time is that I’ve got too many negatives going for me. I don’t have a PharmD. I don’t have any experience outside of community. I haven’t done anything great with my career. And they have all these excuses, and I’ve worked with people who have thought that they would never be hired by the companies that they were hired by. And seeing that transformation, seeing people go through that process and being confident in their ability to really perform at the highest level of pharmacy, that has been my inspiration for writing the book, for doing a lot of the work with clients, and truthfully, hiring more people to help with this process because if I’m going to help 500 people, I can’t do it alone. I’ve got to get other people on this train.

Tim Church: That’s awesome. I know that you’ve shared a lot of these stories within the book, which are really cool to see how you’ve helped with those transformations of people who are really struggling, really feeling that stress that you were once in. So I think that’s a really cool story. Another cool story is the charity aspect behind the book. And I was hoping that you would share a little bit about that.

Alex Barker: Yeah. So one of the things I decided about halfway through this process is that I wanted to use 100% of the profits of this book to go straight to charity. And there’s one charity that I’m very passionate about, and it’s helping families fund adoptions. I’m wanting to raise hopefully $30,000 this year, 2019, to give to a family to afford adoption. I share a little bit of my own story in the book, but I’ve been profoundly affected by adoption. My dad, the man who I call Dad is not really my true father. He’s my stepdad. But because of him, him coming into my life and taking me as my own son, has — I wouldn’t be on this podcast if it wasn’t for him, for him showing me what it means to be a man, what it means to be a loving husband and a great father. And that really moves me to want to help other families afford adoption, which is stupid how much it costs. $30,000, are you kidding me? No one can afford something like that. And so I want to help families be able to do that because the average adoption right now costs $30,000. And so all of the proceeds of this book are going to go straight to this fund. And from actually here on forward, every year, I plan on donating continuously to families to adopt children who are not wanted. And that, to me, like that’s the legacy, I hope, of this business is to bring families whole. That’s something I’m very proud about.

Tim Church: Such a cool story, Alex. And I appreciate you sharing that. So I highly recommend that you go out there and you get the book, “Indispensable: The Prescription for a Fulfilling Pharmacy Career,” especially if you’re someone that feels stressed or burned out and want to explore other strategies and opportunities. You can get the book on Amazon as an audiobook, paperback or a hard cover. Alex, what’s the best way for someone to reach out to you if they want to learn more about you and what you do?

Alex Barker: Best place is The Happy PharmD, that’s my home base, where I live. We’ve got lots of great information on there about career development, how to grow your career, how to get into a new job, job transitions. And we have lots of resources and some other courses on there. We also have a free training webinar on there about how pharmacists can transition into a new career path. So I highly recommend you check it out. And alternatively, you can also shoot me a message on LinkedIn.

Tim Church: Alex, thanks again for coming on the show, talking about your book and sharing your story.

Alex Barker: Thanks for having me, Tim. I had a blast.

Tim Church: Hey guys, just a reminder: If you want to get your free copy of “Indispensable,” just write us an honest review in iTunes for the Your Financial Pharmacist podcast. And then send us a screenshot to [email protected]. And do that by Sunday, March 24 for your chance to win.

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YFP 091: How to Become a Fit Pharmacist


Becoming an Entrepreneur: The Fit Pharmacist

On this episode of the Your Financial Pharmacist Podcast, Tim Church interviews Dr. Adam Martin about becoming an entrepreneur for another edition of the side hustle series. Adam has been practicing as a pharmacist in the community practice setting for over 7 years, in addition to being a certified personal trainer, licensed nutrition consultant, author, speaker, and competitive natural bodybuilder.

About Today’s Guest

Graduating from the University of Pittsburgh School of Pharmacy, Dr. Adam Martin has worked as a full-time pharmacist in the community practice setting for over 7 years, in addition to being a certified personal trainer, licensed nutrition consultant, author, speaker, and competitive natural bodybuilder.

His passion and focus is empowering pharmacy students and pharmacists
to overcome the barriers we face in pharmacy to make self-care a reality. He outlines how to do this with practical and realistic tips in this book Rx: YOU! In his book, Dr. Martin dispenses his Rx for success in how to simplify nutrition, fit in fitness, and manage stress so that you can become The FitPharmacist and put the health back into healthcare.

Summary

It’s easy to hear Dr. Adam Martin’s passion for self-care, pharmacy, fitness, and life. While Adam’s mother was sick with cancer, he spent a lot of time with her going to pharmacies and noticed how compassionate pharmacists were in caring for his mother. He wanted to continue that care and empathy for patients as a pharmacist and was driven to become one, despite not being accepted to pharmacy school at first.

Adam’s been a practicing community pharmacist for 7 years and loves his work. He enjoys being able to build a rapport and relationship with patients and feels that every interaction is important and directly impacts someone’s life.

His passion for his pharmacy career floods into every other aspect of his life and is apparent in his entrepreneurial journey. In college, Adam started helping his colleagues with their fitness and health journeys. This ultimately formed a community and inspired him to create an Instagram account (@thefitpharmacist) which currently has almost 30,000 followers.

Now, The Fit Pharmacist business has 3 tiers which include nutrition, health coaching, and physical fitness. In his business, Adam continues to help pharmacists and pharmacy students put the health back in health care and truly take care of themselves so they can better serve their patients.

Adam’s also been in business since 2013 with Dr. Joe Klemczewski and Dr. Kori Propst of The Diet Doc. Adam is also a speaker, author, and coaches other pharmacists and pharmacy students to become health coaches.

Mentioned on the Show

Episode Transcript

Tim Church: Adam, thank you so much for taking time to come on the show and for being a part of this side hustle edition.

Adam Martin: Tim, thanks so much for having me. Been a big fan of you and other Tim, especially since reading the book you guys created, which is phenomenal. “Seven Figure Pharmacist,” so much value in there. It’s just really a masterpiece for the profession. So thank you so much and congratulations on that production.

Tim Church: Oh, thanks, man. We really appreciate that and, you know, that was really the goal in mind is to get that information out there so that people don’t make the same mistakes that we did. So definitely appreciate you for the shoutout on that. Now, being into fitness and weight lifting, I want to know, did you get your workout in today?

Adam Martin: I actually did. You guys can’t see on the video, but I’ve got my “Deadlifts and Chill” shirt on. It’s the same thing as “Netflix and Chill” but “Deadlifts and Chill.” So yes, sir, I worked at Club Pharmacy this morning and then went right to the gym. But yeah, that’s my life is pharmacy and fitness.

Tim Church: Awesome, man, me too. I got mine in, so I felt good going into this podcast, you know, making sure that I was ready. Got my workout in. So before you kind of do your workout, is there anything that you listen to? Any kind of music that gets you pumped up for a workout?

Adam Martin: Oh, absolutely, man. Throughout the whole time, not like a specific song, but a high BPM. If you guys have satellite radio, BPM is an awesome station. You guys can use like Pandora for free, but yeah, any high beat. I actually studied Spanish in addition to pharmacy, so I love like upbeat Da Miel (?), Yummy (?), all the awesome people out there that are doing like mixed reggae type stuff. So any like high beat, high energy. But then I also like some rock. If you guys listen to Disturb, they’re legit for really getting your mind in the game. For sure.

Tim Church: After I read your book, I thought maybe Lil Jon and the East Side Boyz maybe as well.

Adam Martin: Yeah, you got that reference. Well it’s funny, I actually play that song to keep my techs engaged at work. Whenever they say like, we need a mix for reconstituted amoxicillin, every then and now I’ll put “Shake it Like a Salt Shaker.” So yeah, man, you’ve got to bring in the fun. And that’s why I call it Club Pharmacy is because, yes, it’s very serious, we’re taking care of people’s health. We’re literally impacting their lives. But you have to have fun and enjoy that because if you don’t, that stress is going to eat you alive. So finding some sort of way to create that environment or joy, happiness is going to allow you to give to your full potential, and that’s why I do what I do.

Tim Church: Even if it’s with Lil Jon.

Adam Martin: Exactly. And actually, he’s really intelligent. So I know he’s making millions of dollars for saying three words, that being “yeah,” “OK,” and “what,” but this guy, he’s actually pretty intelligent — I don’t know if you’ve ever read up on him or not, but he makes some good mixes.

Tim Church: Yeah, that’s cool. I’ve been into like ‘80s montage music lately. So like all the Jean-Claude Van Damme and the Rocky movies. Those have been kind of my jams lately.

Adam Martin: Nice, man. Yeah, that’s what’s cool is it really depends on each individual, which is the whole approach that I have with health coaching that I do is there’s not a cookie-cutter plan where everyone fits into one category. It’s what are your goals? What do you like? What can you stick with? Because a lot of people fall into that trap of I want extreme results, so I have to make extreme sacrifices. Just like what we’re talking about with working out, like, oh no, I have to suffer. This is not going to be fun. Like this is punishment for the food I wasn’t supposed to eat. No. This is a celebration for what your body can do. Life is meant to be lived. And why walk when you can dance, man? So make it a party. So find that music that you love. I have some friends that really like classical music when they lift. That really juices them up.
Tim Church: That’s interesting.

Adam Martin: I don’t know how the heck they get through their workout, but that’s them, and you know, to each their own.

Tim Church: That’s how they hear it, yeah. Well, I’m really excited to kind of get your entrepreneurial journey and how you’re delivering value to other pharmacists out there. But before we kind of do that, can you talk a little bit about your career path as a pharmacist?

Adam Martin: Absolutely. So my career path as a pharmacist was my — I guess I’ll start with my why. My mom — actually, I love animals. We’ll start there. I love animals, so of course, the clear choice was I’m going to be a vet. Right? I want to take care of the puppies. I want to do all those things. So I very fortunately went and chatted at a vet clinic to kind of see what really went on. And it was not at all what I expected. I hated it, so luckily, that was in high school, so I was able to make a pivot to something else. Unfortunately, around that time, my mom got diagnosed with very aggressive cancer. I didn’t know it at the time, but she was given less than six months to live. And she was very determined, had a very strong mindset and ended up fighting for over five years in that battle. But during that time, we were in the pharmacy most days of the week. I don’t know any pharmacists personally at this time in my life. We don’t have any neighbors or family friends or anything like that, and all I knew was these people were really smart, and they’re crazy busy, like running around, short-staffed, all those things. But amidst that, a total stranger, my mom and our family, they would go above and beyond and really show that care and dedication and just say, like, “You know, can we drop this off for her? How is she doing?” Just genuine questions that just like caught my attention, like this is amazing that a total stranger can care so deeply for a stranger. So that really is what got me looking towards pharmacy in the first place. And then the more I looked into it, the more it was very clear I was meant to do this, like with absolute certainty. So I applied, I went to Pitt undergrad. And I applied to pharmacy school, super excited, and then I got rejected. “Your grades suck, this and that, you don’t” — whatever the reasons were, I didn’t get in. So I could have used that and said, “You know, this is crazy. I wasn’t meant to do this. This is too competitive. Blah blah blah.” But I really had my why. Like I was meant to do this. And instead of being discouraged, I got resourceful, I got involved in organizations, I was in the pharmacy school so much volunteering and learning, people thought I was a student. So I used that as my strength.

Tim Church: Wow.

Adam Martin: And then I actually the next year, applied again. I didn’t get accepted; I got waitlisted. I was the last person to get in my class, in my class of pharmacy. And I was like so excited and blessed. I’m like, oh, this is amazing. At the time, I was like, “Woohoo! This is great.” And we had orientation. And they talked about, don’t do this, don’t get in trouble. If you have a problem, talk to someone. And then the very last thing they said is, “By the way, you need to elect a president for your class.” And dude, it was a moment I’ll never forget. Like I was meant to do this. My parents really pushed leadership skill development. I was an Eagle Scout, all these things. And it was like, everything that I’ve done has now come to this point right now. So I ran for office, and I got elected president of my class. And I was like, you know what, I worked so hard to get in this, it literally took years plus one to get in here. I’m not going to waste this opportunity. So because it took so much, I overcame so much pain and rejection to get in there, I looked at this as such a gift. So I became like, how am I going to maximize this? Around that time, I also got into fitness. I’d been lifting for a few years, but I really got focused in the nutrition aspect. And what I found was if I went out and partied, I wouldn’t be able to concentrate in the classroom, and my workouts would suffer. But if I ate well and rested and did all the good things, I would be really focused in class, I’d make really good conversation, I’d take good notes, and my workouts would be amazing. So it was this dichotomy of fitness and pharmacy that really catapulted my success — not necessarily grade-wise, because I wasn’t a Rho Chi, I was more of a back-Rho Chi or a no-Rho Chi, so the grades weren’t all there. But the relationships, the learning, being involved in the community, volunteering. I went to seven conferences while I was in pharmacy school. So really just putting my energy in learning and connecting and networking and really making the most of all these amazing, brilliant people in pharmacy that I was blessed to have access to as my professors and colleagues. And whenever I graduated, it was right when the market started to shift. So when I was a first-year student, I was in Phi Delta Chi, and the people that were graduating in my fraternity were all talking about, oh, about a sign-on bonus or relo bonus, all those things that, you know, were the glory days of pharmacy. Well, that was literally the last year of that. That was I think 2008. And then it started to shift. Sign-ons were gone, relos were gone. And whenever I graduated, those didn’t exist. And it was really competitive. The job market really got tight. But because I networked and showed value, went to conferences, I ended up getting like six job offers when I graduated. Whereas people that just went through the motions didn’t even have any. Like there were some people that they didn’t know what they wanted to do, which is fine, you’re still looking to figure that out. But they didn’t have any job offers, so even after graduation, they were really struggling because that market shifted. So that really gave me an idea to not only help pharmacy students maximize pharmacy school but to help pharmacists and people in healthcare to live and give to the best potential possible because as you guys know listening, you’re probably in pharmacy, either a student or a pharmacist, there’s a lot of stress. Like a ton of stress. You’re trying to do 30 things at once, you’ve got flu shot quotas, you’re trying to give drugs that are off-market, and people are yelling at you, all these things. But you still want to give. You still have your why for why you got into this. But if you don’t have clear focus on that, it can really wreak havoc. And then you can fall into this trap of I’m here to give and serve, so me taking a lunch is selfish. Me giving up my time to work out instead of working out and taking care of myself, I’m going to give it to my patients. That’s really what it’s about. But short-term, that might work. But over the long term, that’s where it gets us into trouble. We start gaining weight, we start getting really overwhelmed with stress. And then it comes to a point where we’re not able to perform at our highest level. So by “giving our own self-care away,” we’re literally creating a detriment to the service of healthcare we’re providing. So self-care is not selfish at all. It’s the most selfless thing you can do because by investing in yourself, you can give more. And that’s my whole purpose is how to help people give their full potential.

Tim Church: I think you’re story of getting into pharmacy school and that path that you took is such a cool story just of resilience but inspiration on how you got into the field. And then I think you also made just a huge point about healing the healer, and that was always a point that was brought up when I was in school that you really have to take care of yourself. And I want to get into that a little bit more, but talk about what you’re doing as a pharmacist right now in your full-time job at a community pharmacy.

Adam Martin: Sure. So I love community pharmacy because it’s based on relationships and really having that rapport with your patients when they come in, you know them by their name, they know you by their name, you can follow up and say, “Hey, how was your graduation?,” sending them cards, just having genuine conversation and caring about people. That’s why I love going to work, and I can stand for 13 hours without a break and dance out of there like I just got there. So just having that level of impact and the relationships with the people to really just give and help them in their darkest moments because guys, when people come in the pharmacy, they’re most likely not having a good day. So if you can come to that interaction with energy and support and just being there for them, you’re going to impact their lives in so much — like it’s indescribable, the level of impact that you have the potential to make. But if we ourselves are facing issues that are controllable by diet and exercise, we’re doing a disservice. So by investing in ourselves, we can really make each and every interaction high-level. And I know that might sound like ridiculous or unrealistic, but I mean, I’m not at a slow store. We do over 500 a day without overlap. And you know, I go through the same stuff, tech call-offs, all the things. I’ve been doing it since 2012, so living in the trenches to give practical advice that’s realistic to help you with nutrition, fitness, dealing with stress, that’s kind of where that passion came from, unfortunately, through seeing so many other pharmacists succumb to that stress and the pressures that can take ahold of you if you allow it. So that’s where my one book came from, “Rx You: The Pharmacist’s Survival Guide to Managing Stress and Fitting In Fitness,” to take all those best practice tips and help you to overcome that and really invest in yourself.

Tim Church: Wow. I think you hit on so many points there that are just so key because you nailed it that pharmacists are so accessible and have the opportunity to really help people in multiple ways. But just even taking an interest in them when they’re at their worst can make all the difference. And I think sometimes, realistically, like you talked about, it can be difficult when you have all of these other things competing for your time and attention and just your own general energy and exhaustion. And so I think that other people probably listening are thinking, yeah, I get everything Adam is saying, but sometimes, I bet it’s difficult to maintain that same level of service and attention that you can give throughout your entire shift there. So I think that although it’s something that we should all strive for, it’s probably not always easy, right? To do that all the time during your entire shift.

Adam Martin: Oh guys, I’m not perfect. Like I make mistakes. But being able to do that the majority of the time and set yourself up so it’s easier — it’s not that it gets easier, it’s just that you get better. So it’s not that over time, stress goes away. Quite the opposite. You guys know, like they cut hours, more quotas, now there’s Shingrix on top of flu shots, and that’s on back order, so we just can’t wait ‘til that drops back again. But yeah, I mean, it’s not that it gets easier, it’s just that you get better. And you’re going to have days where life happens. If you’ve got kids, they kept you up all night or you’ve got relationship problems or you have a flat tire on your way to work, yeah, life happens. But being able to roll with the punches and bounce back from that, that’s what that practice. So what you practice in private is what you see in real life. So being able to do those rituals and prepare yourself so that when those things come up, you can face that adversity head-on and use it to strengthen you as a kind of overcoming a challenge.

Tim Church: Well, I mean, it’s cool, like I love the energy and the passion that you have just around the profession but your job and how you’re impacting patients every day. And I think that’s awesome, and you know, unfortunately, I don’t think that’s always the case in our profession. And it depends on your own ability to control your emotions and the things that are going on, but also there are some factors within the profession that do make it challenging to kind of come with that same level of passion and intensity. But I want to shift gears a little bit, and I want to know how did you become interested in entrepreneurship and creating this business, The Fit Pharmacist? How did that all come into play?

Adam Martin: That’s an awesome question, man. And I don’t really consider myself an entrepreneur because I have a full-time job, but I guess I’ve got like two jobs, like the entrepreneur gig. But it started out by literally just people coming to me and saying like, “Hey, how can I do this? What tips do you have? What suggestions?” and just helping them. And it literally created a community. What started off as an Instagram handle became a community and then a business, and now like this movement in pharmacy where there’s pharmacy students and pharmacists that share their story every Friday. I’ve been doing it for 2.5 years now for Fit Pharmacist Friday, where that’s a source of inspiration and motivation for others who are exactly what you said, going through these challenges. And we all have our seasons where we feel down or it’s not going to happen or tough times. But having that community, much like what you and Tim have with Your Financial Pharmacist of support and mentorship, is just so phenomenal that it just kept growing and I kept getting more and more people and then the followers started growing, and I just kept creating content because I love it and I’m like, hey, here’s an issue that I see all the time in pharmacy that people complain about. This is something that I’ve used and others find helpful, let me share this. And that’s how it spread is just creating value that works and is practical because you can want to be healthy and talk to a nutritionist, but they don’t really get pharmacy world and how we don’t have a break and we have to do 30 things with the manpower to only do five. So when they tell you to eat a salad for lunch and chew 30 times before you swallow, it’s not practical. So if it’s not practical, and you’re not going to do it, and then you’re going to be right back where you started. So having simple solutions that are actually, you know, going to be effective in your work environment is really where I thrive to cut through the crap. But it’s still using stuff that’s research-based, effective, scientific, but translating that to pharmacy world, whether that’s nutrition, fitting in workouts, mindset mastery through meditation or self-development through reading, seminars, things like that. That’s where my niche came from. Then it just became so many requests for people to do one-on-one coaching. As a competitive bodybuilder, a *drug-free* — pharmacist, but drug-free bodybuilder, yes, that just fueled my passion. And I just created this community, and it turned into a business, and I just started to think, you know, this is something. Like I get messaged every day by people all over the world — literally. In India, Spain, Africa, I write for a magazine in South Africa, like it’s literally a global community. So in order to do that effectively, I need to figure out how business works. Because I wasn’t trained in that, I don’t know what I’m doing. I’m just creating value with stuff that I love. And to answer your question, that’s kind of how the entrepreneurship worked is I just did what I love, did it from good reason, with good intentions to help people to overcome the struggles that I myself went through and see others doing and just kind of extending a helping hand. And that created the book and the community and the business. So that’s what I do now is I help pharmacists and pharmacy students do the same thing in creating their health coaching business. I’ve been in business since 2013 with the godfather of flexible dieting, Dr. Joe Klemczewski, and his partner, Dr. Cory Probst (?), who is literally the best health psychologist in the world. I actually joined them as a client when I first graduated pharmacy school, and I asked them like, “Hey, I have this passion for nutrition. There’s all these certifications. What do I do?” And he said, “We can train you to do what we do.” And that’s what I looked at for awhile just to kind of see time play out, check out was what they’re doing legit, get referrals, just doing all those things to make sure it’s all good because he was an idol in natural bodybuilding world. So I knew he had a huge following, really great integrity, everyone has awesome things to say. But you know, money talks, as they say. So I really wanted to play that out, and it was one of, if not the best investments I’ve ever made in my life. So I’ve been with them since 2013. I’m actually flying to Nashville this Friday to give a talk alongside them. So they started as my mentors, now they’re my colleagues and business partners.

Tim Church: And so what it sounds like, Adam, is that it took some time to sort of grow that community, put out a lot of great content, and then people were catching on, really seeing that value that you were bringing to the table. And it almost seems like they sort of naturally became something that you could monetize, that you were solving people’s problems that they were having.

Adam Martin: Exactly. And straight up, like I wouldn’t be here if it wasn’t for the awesome people in our community of the Fit Pharmacist movement. Like they’re phenomenal. Literally, you had mentioned earlier that not everyone’s always at the top of their game or so enthusiastic. Yes, that’s true. But I want to come back at that and say, there are so many that are, that they have hard days too. They’ve gone through those things, and that’s why I started that Fit Pharmacist Friday is to let people know that, you know, your colleagues, your students, might be Debbie Downers, I don’t know. But you need to know that there’s a community of people who have gone through some serious crap, whether it’s emotional or abuse or relationships or financial, and they’ve come out being so much stronger, creating strength from their struggle, making their mess their message, leading by example and being just a source of inspiration. So that’s why I do that. And it’s created this awesome community of pharmacists that are all about, you know, helping others. So that’s what it’s about, and I wouldn’t be who I am or where I am without you awesome people. So thank you. Thank everyone who’s listening and been with me on this journey because like you said, it did manifest naturally because — and it’s picked up momentum, so I guess a value point for those listening is very simple: Clarity creates power. So when I started, I had all these passions, you know, nutrition, working out, pharmacy, and it was like all over the place. But then finding my message and tying that all together, being an advocate and really resource to put self-care back into healthcare, particularly in the pharmacy profession, that’s when things really exploded because I got so clear and focused such that every action, every article I wrote, everything was tied to this one mission. And when you get clear on what you’re trying to do and the value and purpose of giving that you’re really on a mission to create and give to others, that’s when you’re going to take off. And I’ve read many books on this, I’ve gone to seminars with Grant Cardone, with Lewis Howes, with Tony Robbins, all this year, and it’s just getting those mentors. And I hear the same message, clarity creates power. Really get connected with your why, and stay true to what you’re looking to accomplish, stay true to that mission, why you’re doing it and the outcome that you want, and that is going to drive so much more success. And if you stay with that and be consistent and put in the work, you’re going to get results beyond what you could ever imagine.

Tim Church: It kind of reminds me of that quote from Zig Ziglar where if you help enough people get what they want, eventually, you’re going to get what you want. And that’s just really what I kind of hear as you’re going through that and talking about that because it’s easy to see that your passion and the power that you’re putting into this movement and parts of your business is really encouraging others but just having such a huge impact, and it’s really cool to see that. And to get a little bit more practical about the business itself, can you break down the different layers on how you’re bringing in additional income?

Adam Martin: Absolutely. The business is the Fit Pharmacist. And I have three main tiers with that. It’s expanding to a fourth right now. That being nutrition and health coaching, really helping people to live their best lives through helping them, specifically through mindset coaching, so how to deal with stress and anxiety, really have that attitude and practice of constant, neverending improvement, to really have those mentors and learn those things. The second being physical fitness, finding something that you enjoy because I love to deadlift, but you might not. Or you might have some physical ailment. So all my clients that I have, not one of them is interested in bodybuilding, and I am 100% OK with that. So just because I am a bodybuilder, that doesn’t mean that I expect you to be. That’s my passion. But you might like Zumba or something else. So it’s finding what you love and enjoy and doing that because it’s different for every person. And then the whole nutrition aspect. I do not believe in supplements or scam shakes or being reliant on a product because what’s going to happen when you go on vacation and don’t have the product or you go to a birthday party, and there’s no product there. It’s not living. It’s relying on an external thing. But when you really focus on education and being able to make those decisions and knowing nutrition, the science behind it, in a simple way. Not like a crazy, you know, professor-type deal, but practical knowledge, that’s going to allow you to become your best nutritionist. And I don’t throw you under the bus; I guide you through the process because everyone is starting from a different point. So that’s why I do very extensive in-taking with each of my clients to figure out what their goals are, what they’ve tried before, where they are right now and then where they’re looking to go so that we can create a realistic action plan.

Tim Church: And so do they pay you, is that like a flat fee for a service that’s over a certain period of time? Or how does that work?

Adam Martin: Sure. So the payment structure is based on time. So it depends on the individual because some people, you know, they’re at their healthy weight, they’re just really looking for more mindset. So I have a three-month program for someone that has that experience and they’re just looking to take that to the next level. I have a six-month program, and then I have a year-long program. So that’s why that intake is so important to really get to know the individual and based on where they are and where they’re looking to go, based on what their goals are, I can really make a recommendation for what would best allow that to practically happen. So that’s how that pricing structure works.

Tim Church: And then, so that’s one aspect of the business is doing basically consulting, helping pharmacists and other people get on a great nutrition plan, a fitness plan, and then what’s the other aspects of the business?

Adam Martin: So there’s a lot of pharmacists that feel like they’re not fulfilled. They feel like they’re just clocking in and just keep dispensing medications. It’s not their jam. They’re looking for another way. They’re really into the nutrition; they see the benefit for themselves, and they want to do that. They want to be the pharmacist that, you know, dispenses fitness to their patients and leading by example. But there’s so many internet programs and things like that, how do they do that? And how do they learn the business side? Because yes, there are pharmacy schools that offer PharmD-MBA programs, but you know, specific for fitness coaching, health coaching, things like that, that’s my other business is helping pharmacy students and pharmacists really do that practically from someone who actually does it. So it’s cool to get the inside business from like you guys do with your finance book, mistakes you made for investing and frivolous spending and so forth, just like me. Like I’ve made mistakes in building my business, spending money where it didn’t need to be, spending too much time doing this where it should have been that, so guiding them through that process with that whole plan and allowing them to do it at a faster rate with more success and I’m with them through that whole time so that, like I said, it’s different for every person, things are going to accelerate at a different pace. So being their coach through that process. I’ve been doing that for two years now, and it’s honestly one of the most rewarding things in my life because once you see someone really realize their potential and say things like, “Wow, I’ve always seen people do this, and I never thought I could do it. But I just did it, and it feels amazing.” I had one of my current clients for the 2018 course just closed his first health coaching client on a six-month program last week. And you should have seen him. Like he was so happy. Like it made everything, like all the work, all the late nights and everything that I had put in, it made it all worth it. That actually leads to the third layer of business, since you might pick up on I can’t shut up, and like I really done that for a long time, and that is speaking. I love to speak. It’s a passion of mine, it’s a natural gift. But really learning that and honing it so it can be effective in helping people to get those simple solutions to really empower themselves, whether that’s a mindset thing, staying in their element and overcoming stress at work, nutrition, social media, all of the things that I do and practice myself in a talk. So I speak at several businesses in the Pittsburgh area and all over. I’m actually flying to Nashville on Friday to talk about social media. But it’s a passion. I love it. And pharmacy schools are my jam. I’ve been working on a book for three years now to help pharmacy students master their whole experience in pharmacy school because I had an amazing education at Pitt, I love that school so, so much. But there’s some things that I wasn’t taught. Maybe I was not paying attention, so it could be my own fault. But there’s some things like building your personal brand, how to network effectively, like the ins and outs: what to do before a conference, after the conference, how to follow up, all of those types of things, I made a book. The first half is those practical skills that looking back as a pharmacist for eight years now, looking back in pharmacy school are my highlights, what were the things I wish I knew, that’s the first half of the book are those skills that will really set you apart and give you a competitive advantage in your career. And then the second part of the book is what took all the time. There are a collection of interviews from the best people in our profession, each chapter being a niche. So I have a chapter on specialty pharmacy with one of the best people in the industry. I have someone in research. I have someone that does PGY1 residencies, and all of those different things, those different avenues you can go, that are literally the top of their game. And I had pharmacy students do the interview so that they could get the experience asking them questions like, “Right now, you’re at the top of your game. If you knew you were going to end up here, and you were on Day 1 at pharmacy school, what things would you have done differently? What resources would you recommend diving into if this is your niche? What connections — where would you spend your time so that you would end up where you are, but at a faster rate so the value of that knowledge is really what took the time?” But then I took it a step further and what I told the dean who is a part of this project, Dr. Kroboth at the University of Pittsburgh School of Pharmacy, a phenomenal individual, so inspiring, I told her, “What I want to do is create this book, sell it. I want it in every pharmacy school in the country. But I don’t want to keep $1 from the sales. I want all of the money from the hard copy book sales to go to an endowment fund for a scholarship for a pharmacy student who is overcoming adversity and looking to make an impact in our profession.” Because I want to give back, I want to pay it forward. So that was my innovative way to create that. And that’s kind of why I’m so juiced about it, why I love going to pharmacy schools and talking, because it was the biggest gift I’ve ever gotten is a chance — a chance to get in and to really put my passion into work to make the most of that time. And I want to help others do the same, so that’s the why behind all my energy and talking and all the stuff that I do.

Tim Church: Wow. That is awesome, Adam. I didn’t know about that book. Is that out already?

Adam Martin: No. That has been in the works.

Tim Church: OK. So that one’s coming.

Adam Martin: That one’s coming in 2019. So it’s funny. I started that book three years ago. But then in the time, I was like, people really want like self-care tips. Like I keep getting messages every day, Instagram, Facebook, so I need to create a resource for that. So that’s where that book came out, and the response was, “Oh dude, you always say like the business is determined” — I forgot how this quote goes, but the market determines your success. That book came out, and 60 copies in 24 hours, it was a bestseller on Amazon, like it was incredible. I had people from Abu Dhabi buy it, Mexico, Canada, China, like amazing. Like literally worldwide reach. And I was blown away. Like I made this, I’m like, this will be like a cool e-book. And one of my mentors was like, no, no, no. You need to make this a hard copy book. I’m like, OK. So I did that, and I was like, I’ll sell like 10 copies. It’ll be cool, you know, to publish a book. But dude, it was amazing. And that just fueled and reinforced like hey man, you have something here. You need to keep going because you’re providing value, and it’s actually effective. And people are messaging me, saying, “This helped me so much.” Tony — Tony Guerra had me on his podcast, like dude, I lost 5 pounds from your one tip. I’m like, cool man.

Tim Church: Which tip was it?

Adam Martin: That was the water test, which I actually —

Tim Church: Oh, I love it. I love it. I do that all the time.

Adam Martin: Dude, I created that at work. So that’s in the trenches tip because I kept getting hungry because I was so busy, I would start feeling hungry. But I knew I wasn’t hungry, but I had this feeling. So I just chugged a bottle of water, and then 5-10 minutes later, the hunger feeling was gone. So I started looking into it, and I come to realize that the brain does not know the difference between hunger and thirst. So literally, if you feel hungry, it could be that you’re just thirsty. So in order to determine that, you’re probably dehydrated running around like a chicken with its head cut off at Club Pharmacy trying to answer all the 50 phones and the people trying to get their script filled ASAP. So chug a water, and it’ll likely go away. And 99%, dude, like I use this every single day. I used it this morning like three times. Almost every time, it goes away from drinking water. So that will save you unnecessary eating, extra calories, so it’s simple math. Like you guys are numbers with finance. It’s simple math. Calories in, calories out. If you can cut that stimulus so you don’t keep putting more calories in you don’t need, you’re going to get to your goal faster and not be walking backwards or not walking at all as we’re talking food.

Tim Church: Yeah, no, I love that tip. And there’s definitely some others that are really key in the book. I really like one of the lines that you put in there, and it was about that a lot of pharmacists, just based on the nature of the jobs, whether it’s community pharmacy or the other type of position, that a lot of times that excuse is, “Well, I don’t have to eat right. I don’t have time to exercise, you know, because of my job and because of my kids and because of all the other things I’ve got going on.” And then what you came back and said is, it’s not that you don’t have time. It’s that you haven’t figured out a system, a routine, the habits that work well with your lifestyle. And when I read that, I thought, wow. That really is the key is you’ve got to find something that works for you. So I think that was such a cool point that you put in there.

Adam Martin: Thank you, man. I appreciate that. It comes to the main concept of how I conduct my life, how I help my clients really find that “Aha!” moment for the system that you just described. It comes to something coined by my mentor, Dr. Joe Klemczewski, and business partner, that being structured flexibility. So you need a plan of what to do, things to cook, workout strategies and whatever, but you don’t want to fall into the psychological trap of black-and-white thinking. Like it’s this way or the highway. You need that flexibility component because as we know, life is not black and white. So if you try to do it in a black-and-white manner, you’re going to give yourself more frustration and anxiety when you’re trying to succumb those at the same time. So it’s going to be counter-productive. So if you have a plan, the structure, but you also have flexibility to kind of roll with the punches when things aren’t exactly as planned because such is life, you’re going to have a much easier and enjoyable time, whether that’s saving for finances with paying off debt, whether that’s mastering your mindset, nailing your nutrition at work and days off, and just like you said, finding the time to work out. I bring that up again in the book for pharmacy school, relating it to Beyonce. Like look what she does, like amazing things. But she has the same amount of time that we do, right? So she has a system to just be efficient, and she’s been doing it for so long, she’s putting in the reps, literally. It’s about reps — being good and building that skill by being consistent and practicing those things. So yeah, it’s not “I don’t have time” but it’s that “I’m not making it a priority to find that time. So and that’s different for every person. So you might have five kids, you might have a job where you have to drive three hours one-way. It’s different for each person, so really looking at your life to see where it can fit, kind of like how you guys do in “Seven Figure Pharmacist.” In the beginning, you talk about having that money checklist of really — the “vitals check,” that’s what it’s called, the “vitals check” of what am I working with? Where is my starting point? And then once you know that and have that awareness, you can know where you want to go and how to get there.

Tim Church: Well, Adam, there’s no question that what you’re doing is delivering a lot of value to people. I mean, I think everybody can hear that in your passion. But one of the questions that I wanted to know is certainly, you’re running a business and you’re monetizing a lot of what you’re doing, which is great because you’re providing good value. But what are you doing with the additional income that you’re earning from the Fit Pharmacist?

Adam Martin: Putting it back. Literally. I have a separate business account where all of my money goes in, and goes back into the business, creating value, creating better content. So now, that’s shifted into upping my podcast. I have a podcast, the Fit Pharmacist healthcare podcast, but I actually just interviewed your colleague, other Tim.

Tim Church: We need to talk, which Tim? Which one?

Adam Martin: Yeah, yeah. Other one. So increasing the quality of that, so the equipment to do that. I’m now getting really into videos, so creating that production. The other thing is I love, like you said, to give and use my passion and skills to make an impact. So I’m going to Panama in February on a medical mission trip with, actually, a girl that I met in the Fit Pharmacist community, who is just — that’s her niche. That’s her passion. She’s on an advisory board for a nationwide mission trip organization. And I had her on the podcast, I think it was like six months ago. And we were talking about how to go on a mission trip, like what to expect, how to get started. And in that interview, she said, “Oh yeah, we’re going to Panama.” And I’m like, “Oh, do you need another pharmacist?” She’s like, “Actually, yeah.” I’m like, hmm. That’s it. So that’s not cheap. You’ve got to fly, investing with travel and all the stuff and vaccines. Plus, it’s the opportunity cost, so as you guys know working at work in chain pharmacy, you don’t really get that much vacation time, but I’m investing my vacation time into that. So that’s literally how I spend. I reinvest it. I put it back into the business, into myself. So that’s going to seminars. Like I literally tried to think, how can I invest $15,000-20,000 in my personal skills this year? What am I passionate about? What am I looking to do?

Tim Church: I think that’s so good, Adam. I love that you’re reinvesting a lot of the money in yourself and in the business just because you believe in it so much. And I think that’s awesome. But I think a lot of people, they’re probably listening and just like on other episodes, that you’re doing a lot in addition to working as a full-time pharmacist. How do you practically manage the Fit Pharmacist with your personal life and your full-time job? And how many hours — what’s a typical week like in terms of how much time you’re spending on it?

Adam Martin: So that’s an excellent question. And there’s a really big dip that you can fall into of not knowing when to say no, not knowing when the cutoff is. So it’s not having a “To Do” list, but it’s having a “Not To Do” list that’s really going to help you in the long term because I see so many times people get into this niche of health coaching, and they go all in for 2-3 months, and then you don’t hear from them again. And they’re like, “Oh, I went through some stuff, blah, blah, blah,” or “Oh, I got too busy,” or “Oh.” But if you pace yourself — so that’s not saying, let off on the gas. But really having time blocking and chunking in your day. So again, it really depends on your schedule, whether you’re married, you have kids, being realistic with that. For me, — so Gary Vee, if you guys listen to him on entrepreneurship, Gary Vee talks about that magic — what is it? 10-2 hour, which my colleague and friend Richard Waithe practices. 10-2, he’s all about that. For me, that doesn’t work for my lifestyle because some days, I work mornings, some days, I work nights, so I kind of sandwich it. So I call it my power hour in the morning, which is really two hours, which is reading, daily devotion, just going on a 20- or 30-minute walk while listening to personal development videos or things like that. And then prepping for the day, setting my goals, setting my intentions, going through my gratitude list. I start every day, two hours, with that routine, and it really fuels me and sets me up. Then it depends on how my days are structured with work because I’m on a rolling two-week schedule. Sometimes, it’s two hours after that. But getting that two- or four-hour window in every day, but knowing when to quit. So it’s so tempting — and I did this for years when I started way back in the day — of I’m going to go to bed at 9, but then you get this idea and you start writing an article, and then it goes into another thing, and it’s 12:30. And you don’t want to “quit” or be lazy, but you have to know when to say no. And you have to really put your priority in real-life relationships. Social media is a huge trap. It’s a great tool, but it can really suck the life out of you.

Tim Church: Definitely. Definitely.

Adam Martin: I’m serious.

Tim Church: No, I know. Yeah.

Adam Martin: So really seeing what it is. It’s a tool, it’s social media, and putting priority on real-life interactions, literally like in person. That’s where it’s at. So being fully present with that person is the best compliment you can give them. So I love my family, I’m very blessed to have an amazing dad. He’s such a role model. Like he’s a missionary, he is building a library in Africa. Just the most giving and loving man of God I’ve known, and I’ve modeled my life after him. So I want to spend time with him. So I do that on a consistent basis. But it’s doing him and me a disservice by being there and being on my phone. So when I’m with him, my phone’s charging in the corner. I don’t see it. Or just having that promise to yourself that this is special time. I am going to be fully present with this person because I don’t know if he or she is going to be here tomorrow. I don’t know what the future’s going to bring. But I know right now, I have the gift of being with them. And I don’t want to waste that on some Instagram post or whatever. So time blocking and chunking is the best advice I can give. Practicing deep work, which I have a whole chapter on that in the pharmacy school book. If you guys ever read “Deep Work” by Cal Newport. He also wrote a book, “So Good They Can’t Ignore You.” Phenomenal author. But really chunking your priorities into times that fit your schedule but knowing when that cutoff is. So again, coming back to what I started with, it’s not making a “To Do” list but a “Not To Do” list. So have those non-negotiables. When 9 p.m. hits, it doesn’t matter what you’re doing, it’s time to stop. It’s time to be with your loved one and spend that hour that, yeah, you could write an article, you could do whatever, but you might not have that tomorrow. So really be present in that moment, and the best investment you can make is in the present with the people that are in your life. So that’s my advice as to how to keep it all together is know where your non-negotiables are, really invest in those that love and support you, and give back. That’s really the key. And it sounds so cliche. And I’ve heard that all my life, but in the past year, I’ve really practiced that, and it’s transformed not only my personal life, but my business life. And it’s been an amazing journey.

Tim Church: That’s so good, Adam. Thank you for those tips. I think that’s really great, and it just kind of highlights how important it is that, you know, you don’t have to be going 100 miles an hour in your business to be successful all the time. You know, there’s obviously going to be times, and it’s going to ebb and flow when you’re working hard, but also just making sure that you’re dedicating quality time to the people that matter most to you just because that is such an important thing to keep in mind as you’re going through that. So last question I have for you is, what advice would you give to other pharmacists or even students out there who have an interest in becoming an entrepreneur?

Adam Martin: So consistency is key. So what I mean by that is you’re going to read a book or see a movie or YouTube video or go to a conference or listen to a podcast where you get super inspired and want to go all-in. That’s great. That’s what we call motivation. The difference between people that stay in the game, that make an impact, that turn their passion into a business is shifting that into commitment. So motivation comes and goes. You know, it ebbs and flows with how you’re feeling, your interaction, your environment. It can be totally different from one day to the next. But commitment is you are tied to this goal. You have a why, and you’re tied to it. So you might not feel like going to the gym tomorrow. You might be exhausted or have a list of so many other things that you could do instead. But you’re committed to your fitness. You’ve turned your should into a must, a non-negotiable. This will happen, regardless of how I feel because I owe this to myself. When you make that commitment to yourself and to your goal, that is what is going to set you ahead. They say so often, go the extra mile. It’s not crowded there. Here’s why. That principle. Motivation vs. commitment. Everyone wants to go all-in, they want to grind, and you know, no sleep, like all work, all day, like no play, all work, whatever that is. And in the beginning, you’ll find that. And that only lasts a couple months. But the longer you stay in the game, the less and less people are there. So if you’re in the game for 4-5 years, there’s not going to be much competition there because it gets hard. Guys, it gets hard. Entrepreneurship is a lonely route. It’s not guaranteed. You’re going to eat crap. You’re going to sleep on couches, you’re going to have adversity you never saw coming. But if you are committed to that goal and that why and your reason, then that is how you’re going to succeed. So delayed gratification is another thing with that. It’s kind of a paired relationship. So you might be networking and putting out content for months without many likes or comments or shares. Keep going. Do not quit because everyone quits. But if someone comes on your article, and they see you’ve been consistently writing one a month or whatever, they’re going to be like, “Oh, wow. You’ve been in this a long time. That shows that you’re committed.” It’s looking at your track record. So those two principles, if you can like put those into practice, you’re going to make it. So be consistent. And be patient. They’re very simple but very difficult to put into practice. And I think if you do that, that’s what’s going to keep you in the game, and the longer in the game you are, it’s not a guarantee because you have to adapt and innovate with time and change and so forth. But that is really the secret sauce because so few people do it.

Tim Church: Adam, that was awesome. And thanks for sharing those tips. And I know that your story and what you talked about today is really going to inspire at least somebody out there to kind of go down this journey but just to pursue their passion. And I want to thank you for coming on the podcast. And what’s the best way for someone to reach out for you or to learn more about what you’re doing?

Adam Martin: So the ‘gram is my jam. So if you’re on Instagram, guys, that’s where I’m most active. @thefitpharmacist. DM me, comment on my posts. I get back to every single person. I pride myself on that because I feel like every interaction, there’s a reason behind it, regardless of what that is. I also have my website, TheFitPharmacist.com, where I have all my articles there, resources, that’s where I highlight all of the Fit Pharmacist Friday features that you can get inspired and connect with them.

Tim Church: Adam, thank you again for sharing your story, for coming on the show. It’s just been a real pleasure.

Adam Martin: Thank you, Tim. I appreciate what you and other Tim are doing. The other thing I say is, guys, get their book. It’s incredible. Seriously. Like I love to read, but it’s — I love how the book is structured. It’s just so simple and practical, so I can’t say enough good things about it. I love what you guys are doing with Your Financial Pharmacist, such a valuable asset to our profession. So it’s such a pleasure to finally meet you, meet you and talk to you, Tim, and I just can’t wait for what the future holds.

Tim Church: Thanks, Adam. Really appreciate that.

Adam Martin: Thank you.

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YFP 089: From Unemployed to Successful Pharmapreneur


From Unemployed to Successful Pharmacy Entrepreneur

On this episode of the Your Financial Pharmacist Podcast, Tim Ulbrich, co-founder of Your Financial Pharmacist, interviews Dr. Blair Thielemier, a successful pharmacy entrepreneur. She is the founder of BT Pharmacy Consulting, creator of the Pharmapreneur Academy and the Elevate Pharmacy Summit and author of the Amazon bestselling book How to Build a Pharmacy Consulting Business. Tim and Blair talk through pharmacy entrepreneur opportunities she has discovered through her journey from losing her job as a clinical hospital pharmacist to building a successful online business that provides pharmacists with efficient systems to managing a sustainable model for clinical services to improving patient outcomes and achieving the highest standards in the practice of pharmacy. They discuss what makes her tick as an entrepreneur, what changes she is seeing in the profession of pharmacy and how having your personal financial house in order is integral to having a successful business.

About Today’s Guest

After graduating with her Doctor of Pharmacy from the University of Arkansas for the Medical Sciences in 2011, Blair unexpectedly lost her full-time income as a clinical hospital pharmacist in 2014. She was asked to serve as an independent Medication Therapy Management Consultant Pharmacist, a niche position that was entirely new to her at the time but would be instrumental to her future success and entrepreneurial journey. For the past three years, Blair has been focusing on elevating the profession of pharmacy through advanced clinical services. In 2015, she founded a pharmacy consulting business BT Pharmacy Consulting, LLC and currently trains and coaches other pharmacists looking to start their own consulting businesses through an online e-course and membership site at the PharmapreneurAcademy.com . In April 2017, she launched the first online pharmacy conference in the industry. In 2018, based on the success of the first summit, she hosted a five day encore event in partnership with the National Community Pharmacists Association’s Innovation Center. The Elevate Pharmacy Virtual Summit featured pharmacists of various backgrounds practicing pharmacy at the peak of the profession. She is also the author of the Amazon bestselling book How to Build a Pharmacy Consulting Business.

Summary

Blair shares her story of losing her full-time clinical hospital pharmacist job to building successful online businesses. In 2014, while pregnant with her first child, Blair lost her job. Not knowing where to turn, she first took a hard look at her family’s finances to determine how much they truly needed to live and where they could cut their budget. From there, Blair contacted local independent pharmacies in her community to see if they needed her to fill in any shifts. She was given an opportunity to take over cases in a clinical program which she first declined. Blair felt like she wasn’t an expert enough in MTM to take on these cases. She thought she needed further board certifications or a master’s degree to be successful in this line of work. After accepting the position the second time, Blair discovered that MTM consulting was her passion and knew she needed to begin a business in northeast Arkansas and southeast Missouri.

Blair decided she would initially take on 3 or 4 coaching clients. She found challenges with each client as they were building their own businesses and was able to work through them. These experiences ultimately led her to develop her Pharmapreneur Academy course.

In working with clients to help them grow their businesses, Blair sees that pharmacists need to see their own value before they can pitch themselves confidently, that pricing your services appropriately is incredibly important so customers can see the value they are receiving, and that skills and trainings should be added as they are needed instead of adding them in case they are needed. Blair also shares about the need to bring more services elements versus products to clients.

Blair discusses other opportunities and platforms that are becoming available for pharmacists to work in, like genetic testing, the extremes of beginning the journey as an entrepreneur, the biggest mistakes she sees pharmapreneurs make, and much more.

Mentioned on the Show

Episode Transcript

Tim Ulbrich: Hey, what’s up, everybody? Welcome to Episode 093 of the Your Financial Pharmacist podcast. This episode has been a long time in the works where I have an opportunity and privilege to interview Dr. Blair Thielemier. So quick bio on Blair: After graduating with a doctor of pharmacy from the University of Arkansas for the Medical Sciences in 2011, Blair unexpectedly lost her full-time income as a clinical hospital pharmacist in 2014. She was asked to serve as an independent medication therapy management consultant pharmacist, a niche position that was entirely new to her at the time but that would be instrumental to her future success and entrepreneurial journey. The past three years, Blair has been focusing on elevating the profession of pharmacy through advanced clinical services. In 2015, she founded a pharmacy consulting business, BT Pharmacy Consulting, and currently trains and coaches other pharmacists looking to start their own consulting businesses through an online e-course and membership site at pharmapreneuracademy.com. In April 2017, she launched the first online pharmacy conference in the industry. And in 2018, based on success of the first online summit, she hosted a follow-up event, a five-day encore event in partnership with the National Community Pharmacists Association Innovation Center. The Elevate Pharmacy virtual summit featured pharmacists of various backgrounds practicing pharmacy at the peak of the profession. And she’s also — in case that wasn’t enough — the author of the Amazon best-selling book, “How to Build a Pharmacy Consulting Business.” Blair, welcome to the Your Financial Pharmacist podcast.

Blair Thielemier: Thank you for having me. Excited to be here.

Tim Ulbrich: This has been a long time in the making, so I’m excited to get you on the show. And I was planning, I went way back to 2016, shortly after I started Your Financial Pharmacist. And you may remember, you wrote an article for us on the blog, “Four Ways for Pharmapreneurs to Improve Their Financial Equation.” And we’ll link on that, but our discussion is really going to build on that. And I’ve been following along your journey and genuinely have great respect for the work that you’re doing that’s having a positive impact on the profession and, I believe, allowing pharmacists to pursue the dreams that they have to be the best clinician and the best businessperson that they can be. So thank you for your contributions, and thank you for role modeling that, even for my own business. I appreciate it.

Blair Thielemier: Thank you. I think it’s important, that’s something we don’t get a lot of in school, right, is how to promote our businesses, how to promote ourselves and market our services in the right way. So I thought it was something very important to help other pharmacists with.

Tim Ulbrich: All the fun stuff, right, that we don’t get in school.

Blair Thielemier: Exactly. I love it.

Tim Ulbrich: So as I was preparing for this episode, I was going back through the website, I was recalling my own experiences just following you and your business growth, and I thought, what a journey that you have been on. And so I want to start by taking our listeners back to 2014, just a few years after you graduated from UAMS, you’ve got your PharmD, you’ve been out for a few years, you’re working as a clinical hospital pharmacist. And you lose your job. What are you thinking at that point in time? What are the thoughts that are going through your mind?

Blair Thielemier: One of the main ones is “I am 6 months pregnant, I have a baby on the way, how am I going to pay for this?” I was planning on an 8-12-week maternity leave. Now, is that going to be completely out the window? Pretty much, how am I going to replace this income? But you know, before I could even start looking at that, Tim, I had no idea how much income I needed to replace. And I think that is an important part to start with in my story is literally, the first thing that I did after I lost my job was I went and signed up for Mint.com and Personal Capital, all these different sites and started trying to figure out, OK, if I’m going to make the bare minimum to get by, what does that bare minimum look like for me? And really, drilling down on our expenses, exactly how much we needed to bring in each month to keep our lifestyle pretty much the same.

Tim Ulbrich: Yeah, and we’re going to dive into that here in a little bit because I think as you and I have talked about before, getting your personal financial house in order is so critical to being able to approach business with confidence, to being able to take the risks that you need to take. And I think building a healthy business is a lot of that depends on your own personal finance. So here we are, you’re at 2014, you all of a sudden lose that full-time income. Do you think, as you reflect back on your journey today — and we’ll talk about the work that you’re doing here in a little bit — but do you think you ever get to the point of developing the businesses you started, taking the risks you started if that wouldn’t have happened back in 2014?

Blair Thielemier: Absolutely not. No. I think I was interested in entrepreneurship, but I really thought it was going to be something outside of pharmacy. I don’t think that I realized this opportunity existed until it happened. So when I lost my job as a clinical hospital pharmacist, I was pregnant, so I was just picking up shifts here and there at local independent pharmacies. So I was hustling on my student loans before we decided to have a baby, trying to get all those paid off. So people kind of knew me in the area as someone they could call with extra shifts. So I had gotten my name out there as a relief pharmacist for independent community pharmacies. And pretty much I just started calling them up and saying, “Hey, you know, I’ve got a lot of days open here if you need any vacation time.” And that’s how it grew. So I started doing that, picking up relief shifts, and to their credit, these pharmacy owners, they wanted to help me. I mean, they just welcomed me with open arms and really made up the difference in those shifts. So in working back in community pharmacy, they were like, “Hey, you’ve got this clinical background. We’ve got these clinical programs that we have to do now called CMRs, and we’d really like for you to start doing them for us, start taking over our MTM program and figuring out how to see these patients.” And I’d never done it before, so the first time they asked me, I said no because that’s scary, right?

Tim Ulbrich: Sure.

Blair Thielemier: You’re billing Medicare for a service that isn’t a product. And so luckily, I had kind of a mentor of mine, someone I had worked with in the past who she was doing some independent consulting doing MTM. And she helped walk me through my first few cases. So as I started doing more and more cases for these pharmacies, I fell in love with it. And I thought, this is what I need to do. I need to grow my MTM consulting business in northeast Arkansas and southeast Missouri because I’m licensed in Arkansas and Missouri. And so that was my focus. After the baby came and she was doing wonderful, so really in 2015, I’m thinking, OK, I’m growing this business. How am I going to do it? I know. I’m going to put up a website because if you put up a website, people are just instantly searching for you.

refinance student loans

Tim Ulbrich: Or make a business card, right?

Blair Thielemier: Or make a business card and just hand that out to everyone you see, and then your business will be successful, right?

Tim Ulbrich: Right, right. Yeah.

Blair Thielemier: Well, the problem with having a website is if you don’t have a plan to attract traffic to your website, it’s pretty much like that business card that’s probably in your glove box in your car, and no one’s seen it. So what I did, I was sharing information about MTM on my website and on my blog, which was BT Pharmacy Consulting. And if you had seen it back then, it was really, it was focused on people hiring me. So I was sharing this —

Tim Ulbrich: I remember that. I remember that.

Blair Thielemier: Yeah. So I mean, it came about very organically because I was trying to build my business here locally, and as I was doing that, I was writing these blogs and sharing them on LinkedIn, and then other pharmacists started contacting me like “What are you doing? What is MTM consulting? How can I do this? I’d love to get out from behind the bench, even if it’s just a few days a week.” And so I decided at the end of 2015 I would take on three one-on-one coaching clients, other pharmacists, just to see if I could help them. And very quickly, we identified several challenges to building their businesses, and we were able to work through those. And that experience with those three one-on-one coaching clients is what I decided to turn into the e-course at the Pharmapreneur Academy.

Tim Ulbrich: So much to unpack there. And I appreciate you sharing that. And you know what jumps out to me as I think about a lot of pharmacists out there today that I’ve heard from that are frustrated with either, you know, hours getting cut or frustrated finding a position, and you know, thinking back to your journey in 2014, you find yourself in that position, and at that point in time, you have a mindset decision to make, right? Is this going to be a woe is me? Or is this going to be an opportunity to build relationships, leverage the relationships you had, take some initiative, which you did, see a problem that needed to be solved and work through that? And obviously, as you know in building a business, you take one step, that leads to another step, that leads to another step. But often, we get hung up in kind of the overall vision, which can be very overwhelming. One thing I want to ask you about, though, that stuck out to me there is that you said no at first. So when you talk about those other pharmacies that you were working with, you said no at first. And you alluded to the Medicare reimbursement and maybe not fully understanding or appreciating that at the time. But were there other reasons you said no at that point in time? I mean, were there things that you felt like confidence-wise or self-limiting beliefs or things that you didn’t feel like you had the tools to begin with the business? I mean, I know you worked through that, but what were the reasons that you said no to begin with?

Blair Thielemier: Oh, absolutely. And this is what I also found my first coaching clients struggling with too. So one of the big ones was not feeling like I was the best person to do this job. So I felt like I wasn’t expert enough in MTM. I felt like I needed a Master’s in MTM or a board certification in ambulatory care or just whatever I could think of, I’m thinking that’s my comfort zone. I mean, I know that I can get through school, I can pass these courses, and I can rack up this education. And I do, I’m big on personality tests and stuff. So I’m an INTJ, and the trap that I myself get stuck in a lot is the neverending pursuit of more knowledge. Like I need to know everything about a subject before I can move forward with it. And really, what the mentor, Ashley, was able to help me with in walking me through those first few cases is just seeing how I already had the tools and the skills that I needed. And you know, and then when I went and started looking at, OK, now I want to build this business, I think I need to go back to school and get an MBA because you can’t own a business if you’re not an MBA, right? And so it was just — it’s been a constant struggle for me to, you know, to view myself as expert enough to be able to offer these services. And so it’s something I see other pharmacists struggling with. You know, all the time, they ask me, “Should I go and take this course? Should I go and take this certification?” or whatever. And I’m like, “Well, what are you doing? What does your client say you need? What setting are you working in?” So really, now, I like to say, I add skills and trainings as I need them not in case I need them. And that’s been a huge learning curve for me.

Tim Ulbrich: I think you are so spot-on there. I think for many pharmacists, myself included, we tend to be learners by nature. Right? And that’s who we are, and I think there’s a tendency to feel like we need to acquire all this knowledge, and I think if we’re honest with ourselves, many times, that’s an avoidance of wanting to really step into something that we can think we could do, whether it’s business or take on some risk or whatever, and it’s an easy out to begin to continue to pursue. And I would point our listeners to — I’m sure you’ve listened to the “How I Built This” podcast on NPR. And many of those successful entrepreneurs and business stories, many of them don’t have formal education. I would say a vast majority of them do not. What they saw was a problem that needed a solution, and they took a risk to do that. They were confident in their ability, but they weren’t perfect in their ability. They made mistakes, they had self-limiting beliefs like we all do, but they took that step. And I think that’s an important piece for many of our listeners to think of as they’re considering their own journey. So one thing I want to ask you, Blair, is that I think there’s many I’m sure that are listening to this podcast that have some business aspirations to take a unique talent that they have to tap into some unsolved problem or maybe a process that could be done better or differently, or maybe there’s others listening that are feeling stuck in their job but don’t yet have an idea formulated for what their business may be, whether that’s a side hustle or a formal business. And I think when hearing and seeing your story in hindsight and as I introduce you and hearing about all the success you’ve had with the academy, your consulting work, the book, the summit, on and on, that can feel overwhelming to people that are just beginning. What advice would you have to somebody who’s just starting or beginning on that path to overcome that anxiety and overcome that comparison with others and to just take that first step in getting started.

Blair Thielemier: Well, first of all, I’m a huge proponent of a side hustle or building some kind of business as an additional income stream. I think we’re living in the gig economy, and I see pharmacy consulting as a way to leverage the skills and stuff you already have because a lot of people come to me and I get emails all the time. It’s like, “I was afraid I was going to have to leave pharmacy because it’s just not for me. But that was before I knew that consulting was an option.” So whether it’s consulting, whether it’s real estate, whether it’s creating your own podcast about personal finance, whatever it is, whatever your passion is, I think it’s about looking at the value that you can provide the person in front of you. So you know, one thing I like to say is you first have to be sold yourself on your value in order to pitch your services confidently.

Tim Ulbrich: Amen.

Blair Thielemier: So unless you’re running a charity, you do have to charge money for your services, and I think selling yourself is an art. So talking about, oh, I’ve got this, this, this and this, like certification or letters behind my name, well, nobody cares about that. But they care how you can help them achieve whatever goals or results they’re trying to get to. So when you’re talking about say you’re pitching a physician’s office, you’re going into a physician’s office saying, “I’d really like to come in and see some of your patients. There’s this thing called pharmacy consulting that they’re embedding clinical pharmacists into primary care settings all across the country. Doctors are loving it, it’s helping with burnout. The financial guys in the office are loving it because I’m going to be helping with quality metrics and meeting your MACRA and MIPS quality measures, helping you get better reimbursement, no late penalties and all this,” but you’re not saying, “I can do this, this, this and this. I learned how to do motivational intervene, I learned how to — I’m a certified diabetes educator, blah blah blah.” You’re not talking about what you can do. You’re talking about what they need.

Tim Ulbrich: Absolutely.

Blair Thielemier: So when you’re thinking about promoting your services, whatever it may be, think about what the result the other person wants to get. So I say if you’re going into that physician’s office, you don’t have a relationship with them, go in with a list of questions because you can’t offer them a solution until you know what their problem is. And I think that’s pretty similar to and can be applicable to most businesses is your marketing message needs to be tailored directly to the needs of the person that you’re hoping to serve.

Tim Ulbrich: Absolutely. And I think, you know, I’m thinking of as you were talking there, you know, Pat Flynn and his podcast, “Smart Passive Income,” and his focus is on providing value, right? You have to know what you’re bringing to the table. You have to know what the problems are before you start to present solutions. And just to build off of what you said, Blair, around pharmacists charging, I think one of the things that I often see is pharmacists tend to undercharge for their services because they don’t yet fully believe in the value of what they bring to the table. And second to that, they don’t fully account for all the expenses that are involved with providing something. They stop often at their salary and say, this is what I make per hour, and this is the value I bring. I think that gets to some of the business aspects of the plan. I’m sure you see that way more than I do with your clients.

Blair Thielemier: Yeah, absolutely, because you do need to take into account, well, I’m going to have to be paying for some other stuff that are benefits given in my job like liability insurance and maybe even health insurance if you’re looking at doing this full-time. So there is a difference in what you’re going to charge as a consultant just to cover those basic expenses. But I also believe in — especially for cash-based services — you’re also pricing yourself and your services based on the results that you’re getting for the person. So you know, for example, when I started looking at what do I charge pharmacists for the academy? It’s what could building a business do for your life in terms of financial freedom, in terms of financial flexibility? And then I want to price it appropriately so that the customer also sees the value because if I was giving this stuff away, then people would not be as invested in, OK, you know what, I’m going to do this. I’m going to take this advice and move it forward. And that’s the same for our patients. If I’m doing a genetic consult for somebody, you know, I charge my full rate because I want them to take it seriously, to be fully invest in the results and what I’m telling them, and then also to commit to making the changes that I suggest in my recommendations.

Tim Ulbrich: So Blair, shifting focus here a little bit, we have — as you very well know — a healthcare system that is moving towards value-based care and payment models. But largely, what I’m seeing outpatient pharmacy — not everywhere, but is really stuck still based on a payment-for-product model. We seem to be caught in this chicken and the egg situation where we want to evolve the role of the pharmacist and be doing non-dispensing care activities and leveraging their expertise, but we seem to be in this vacuum where the payment mechanism don’t support these efforts for a variety of reasons. Simultaneously, we’ve got a growing number of graduates, pharmacies that are cutting their hours, we’ve got automation and technology and Artificial Intelligence and states that are expanding the roles of technicians and other healthcare providers that, to be frank, have prescribing rights but are available at a cheaper cost than a pharmacist. What do you as a thought leader in this space, what do you make all of this? And where do you see you role in addressing some of these problems?

Blair Thielemier: So the new models of care, that’s exactly the reason why I created the Elevate Summit because I wanted to share stories and the experiences of pharmacists who were doing something differently and succeeding in adding a more service-based product into their toolkit, so to speak. So you know, traditionally, pharmacy has always been a product-based business. And I think as we’re seeing reimbursements decline, we need to bring in those service elements because they can be profitable, you can charge cash for a lot of these things, and there are people all across the country that are doing them very, very successfully. So what I wanted to do with the Elevate Summit was to highlight some of these models, you know, one this year I’m in the process of recording interviews for the 2019 summit. This year, I’m interviewing a pharmacist with an all-cash business model — a pharmacy owner with an all-cash business model. I’m interviewing one who brings in an embedded nurse practitioner to do MedSpa stuff. So they’re doing like chemical peels and Botox in the pharmacy. And others, they’re doing diabetes education, they’re doing travel vaccines, they’re doing consultations on health and wellness. There’s so many different things that we can provide. And then to answer your point about there are other people out there that can provide similar services that may be cheaper than a pharmacist. So I hear this all the time. Why would a physician hire a pharmacist when they can just hire another nurse practitioner or physician’s assistant and the billing is so much easier? I mean, that’s a fantastic point. So you know what? I asked one of our physicians that’s joining us on this year’s Elevate Summit that exact same question. And what he said was, “They’re trained in the same way that I’m trained. A pharmacist is trained in a completely different way than the way I was trained.” So what he saw the value of the pharmacist is as bringing in that different perspective in looking at it at a completely different angle whereas the nurse practitioner or the PA, who were trained in the same way, are looking at it kind of from the same lens as the physician. So I think we need to own our expertise in the area of medication management and optimizing therapy. And I also think there’s a lot of opportunities — you know, everybody’s into genetic testing now. It’s like for Christmas, everybody gets like one of the —

Tim Ulbrich: It’s the cool thing to do.

Blair Thielemier: It’s the cool thing to do. One of my friends told me that her aunt and uncle went to a party — they’re from New York — and they went to a party, and the party favor like an Ancestry DNA kit.

Tim Ulbrich: Oh my gosh.

Blair Thielemier: So they all did their DNA swabs and then they had another party later to come back and everybody looked at their results, and it was all fun and games. And I’m like, OK, but did you know that you can actually use that information to make medical decisions about your health? I mean, you can use that information more than just like, oh, that’s cool, I’m 20% Irish or whatever. You can really dig in a lot deeper, and so that’s one platform that I want to promote more this year personally is getting out there and talking about the value that pharmacists can add in helping decipher some of these genetic test results. So I started — after my son was born, I’ll share this quick story. So my son was born in December of 2017, and when he was born, the neonatologist had him under the light and they were looking at him and she was holding him on his belly and kind of looking at the base of his spine, and he has a very, very deep sacral dimple. And my daughter had one too but not near as deep as what his was. And the neonatologist said, if I can’t see the bottom of this, we’re going to need to do an ultrasound to make sure that it’s not open. And so you know, I told her, I said, “My daughter had the exact same thing. She’s fine. There was no neural tube defect or anything like that.” And his was closed too, thank goodness. It was just much, much deeper than hers. So then I’m thinking, I took folic acid my entire pregnancy. What’s the deal? I had actually taken it from the time Aven (?) was born until the time Hoyt (?) was born, so I knew that it wasn’t because I wasn’t taking folic acid. But when I went and did my — it was one of the direct-to-consumer DNA kits, it came back that I had a high risk of Alzheimer’s and Parkinson’s, which actually exists on both sides of my family. My maternal grandmother has Parkinson’s, and my paternal grandmother died eventually of Alzheimer’s. And so in kind of digging a little bit deeper, I started looking at I’ve got this mutation in MTHFR that prevents me from being able to metabolize folic acid into the fat form, and so pretty much the folic acid I was taking wasn’t doing anything for me. But it was also, I went and got a blood test because I’m a guinea pig. And I like to — before I started taking methylated folic acid or anything like that, I wanted to know, what were my levels? What was my homocysteine level? And being able to start tracking that. So I went through with a fine-tooth comb, looked at all of my genetic markers, took them to my doctor. I was like, here’s the test I want. You can imagine. He was a very good sport about it, he was like, OK, I’ll try to figure out what these are and how we’re going to code these for your insurance. And so we did that, and you know, it came back that I’m a homozygous variant for the MTHFR mutation, and you know, I think now how close was my son or my daughter to having a neural tube defect because even as a pharmacist, I didn’t know that this existed.

Tim Ulbrich: And that’s why that party needed a pharmacist there to help them interpret their results. Right? And take some action.

Blair Thielemier: Exactly.

Tim Ulbrich: No, I think that’s a huge opportunity, and I’ve been following the work that you’ve been doing there, which is exciting. So for a minute, I want to talk about the value of having a sound personal financial situation to be in a position to start and grow a business. And I know this is a topic that you talk about with your community members and those in the academy and those that you’re coaching with the belief that really, a financially healthy business is built off the foundation of a financially healthy individual. So what does this mean for you and as you’re working with clients? You know, obviously, I’m sure for everybody, getting rid of all of their debt and everything is not necessarily realistic. What do you use in terms of the advice of getting yourself in a sound financial position that will allow you to take the risks and go confidently into the business aspirations that somebody has?

Blair Thielemier: Well, one question I get all the time is, how quickly will I be able to replace my salary? And so that question is a little bit difficult to answer because it’s kind of like, well, how much do you need? Not how much are you making right now.

Tim Ulbrich: Exactly.

Blair Thielemier: Not how much are spending that maybe isn’t on the necessities. But how much do you absolutely need? And that’s why I said when I lost my job, kind of the first thing that I went to was starting to track our budget because, Tim, this is embarrassing to admit. I didn’t know how much I made each month.

Tim Ulbrich: Yeah. Hey, I was there.

Blair Thielemier: I had no idea.

Tim Ulbrich: Yep.

Blair Thielemier: I knew what each paycheck said, but I had never really sat down and been like, OK, this is how much income I’m averaging each month. And I definitely didn’t know how much I was spending each month. If I didn’t even know how much — I knew a roundabout, but I didn’t know exactly how much I was bringing in each month. And I definitely didn’t know how much I was spending each month. So whenever I was able to take a hard look at those numbers and figure out, you know what, I don’t need to go shopping on Saturday afternoon because it’s raining and there’s nothing else to do and that kind of stuff that I was able that year that Aven was born, I lost my job, to take a $40,000 pay cut and be fine. We were able to now live well below what we were actually spending once we sat down and took a look at it.

Tim Ulbrich: And I think that is great advice. And we’ve talked so much on the podcast about budgeting to be able to determine what are those essential expenses, what to cut if you need to cut, and I think that’s huge for those thinking about some business ventures. They’ll say, OK, what do I actually need to live off of rather than what am I currently making or what am I currently spending each and every month. A couple things I would just add to that is that I think there’s two extremes on this that I’ve seen with the business, you know, some that say, I’m just ready to jump in, and I’m not worried about these aspects of my personal financial situation. And then the other end that says, I want to have everything lined up. I want to be completely debt-free, have a fully funded emergency fund, be on my path towards retirement, all these things taken care of before I jump into business. And you know, I believe that there’s probably somewhere in the middle that is reasonable for everyone. So maybe you look at, OK, I’ve got a plan for debt repayment, I’ve got a solid budgeting process in place. I’ve got an emergency fund. I’ve got the basics around insurance coverage while I’m working towards these other things, but I at least feel like I have a solid foundation so that I can jump into this business with confidence. And I think that allows people to approach their business in a more confident way and take the risks that they need to be taking. Blair, what are maybe the one or two biggest mistakes that you see new pharmacy entrepreneurs making? I mean, what are kind of the common traps that either fell into, probably I fall into, that you often see people that you coach going into? You maybe alluded to one with the idea of the website and feeling the need to start there. But what are some of the other common things that you see?

Blair Thielemier: So I think, you know, you mentioned not having — like some people have to have all of the information before they move forward. And definitely that was something that I probably should have been a little bit more diligent about when starting a business. I knew that I needed to register my business, I needed to have an LLC and all that. But I had no idea how to deal with taxes or any of that kind of financial stuff. So I am a big fan of investing in people that can coach you and help you through the processes like this.

Tim Ulbrich: Agreed.

Blair Thielemier: I ended up — so after my first year in business, I wasn’t doing quarterly estimated taxes or anything like that. I ended up owing about $17,000 in taxes. And it was something that I wasn’t prepared for because I really had no idea how to calculate that. So whenever I say I made just about every mistake in the book, I mean, it’s true. But we were able to come through that and, you know, now I know and hopefully I can help you guys avoid some of these pickles like that. But that would be definitely a big one, which is investing in hiring either a coach or some kind of professional to help you through that. I think once you have a business, you’re past the TurboTax, Do-It-Yourself thing, for me anyway because I will say whenever something is not my strength. And taxes and all of that is definitely not my strength. So I think it’s part of that is, you know, investing in your business. I think you can start a business relatively cheaply, but I don’t think your goal should be to spend nothing. So a lot of times, we’ll spend hundreds of thousands of dollars on our pharmacy degrees and then after that, it’s like I’m not going to pay $50 to do that CE. You know? And it’s like, I think professional development is a huge part of being successful, and this is also going to be a topic you’re going to hear me talk a lot more about this year is professional, personal, career development and what does that look like in order to do it in a way that, like I said, you’re not adding skills in case you need them, you’re adding them when you need them.

Tim Ulbrich: Absolutely.

Blair Thielemier: So as an entrepreneur, I value my time more than it costs to hire someone who is a professional in that space that can just come in and download into my brain, here’s everything you need to know. And if they can do it for me, even better.

Tim Ulbrich: Absolutely. And I think you’ve got to value your time and put a dollar amount to that. And that’s something that I am guessing like you and many other entrepreneurs struggled with at first, but I’m coming to appreciate more and more each and every year the value of depending on people that know exactly what they’re doing, they’re an expert in the space, and they can help accelerate business growth because it’s an ROI on your investment. So let’s talk about legacy for a minute. You know, I look at your vision statement, Blair, on your website, is powerful. It says, “In the next five years, helping hundreds of pharmacy businesses add millions of dollars in revenue and to serve them as an advocate for clinical pharmacy services.” And I think that it’s fair to say that the work that you’re doing today is going to be left behind for others to build upon and for your kids to admire and say, “Yes. That was my mom that did that.” So my question for you is, what do you want your legacy to be?

Blair Thielemier: Oh, I love that. Great question. So you know, it’s definitely — it is about my kids seeing me doing something that I’m passionate about, that I love, that I truly believe, this is my purpose is to bring together all this stuff that I’m interested in, present it to pharmacists as here is a viable financial model for really loving your career again. And you know, we’re being faced with a lot of challenges. You mentioned them earlier, just job market saturation and then AI coming in and maybe we won’t need to be doing the dispensing anymore. So then what are we going to do if not dispensing? We need to create these opportunities for ourselves, and a lot of people say, oh, we need provider status to do that. Well, you know, physicians have provider status, and they’re not getting reimbursed the way that they want to, so I’m pretty sure we’re not going to be reimbursed the way we want to, even if we did get provider status. So I think the opportunity there is to come up with unique things that maybe even exist in the market but that aren’t being done the way you would do them as a pharmacist like the genetic testing, like the health and wellness consulting where you’re counseling people on, oh, if they’re going to use CBD oil, make sure it’s not interacting with some of these other medicines or if they’re going to use this or that supplement or herbal medicine. And it’s a huge opportunity for pharmacists to get into the preventative medicine space, and so my legacy, I really, I want to bring about these ideas for new opportunities. But I think more importantly, I want to give you the skills that no matter what you’re doing, no matter what you’re selling, what business you’re in, you can feel confident in going out and marketing your services and selling them in a way that feels authentic. You know, that’s something I hear a lot of pharmacists say, “Well, I don’t want to feel like a salesperson. I don’t want to feel like sleazy, trying to push my product on people.” And that’s kind of why I said, well, first, before you sell your product to anybody else, you have to believe in it yourself.

Tim Ulbrich: Absolutely.

Blair Thielemier: You have to have bought into it 100%. And I think that this thing that I have can solve your problem and then you present it like that. You know, here’s your problem, here’s what you’ve told me you need, here’s the solution that I’ve come up with that I think will help you achieve what you just told me your issue was. And then when you introduce your price point, it’s kind of like, well, you know — it should be a stretch, your price point should be a stretch for whatever so that they can see the value in it, but it should also be something that they’re like, yes, absolutely. I get what you’re saying. That makes sense. So giving pharmacists that business acumen, I guess, is really my ultimate goal so that whatever it is they’re selling, they can do that confidently and then they can grow their business confidently.

Tim Ulbrich: Yeah, and I think there’s that compound effect where as you’re training and teaching other pharmacists, they’re going out there and impacting patient care lives in a way, in a far greater number and a way than you could ever do yourself. And I love watching that and how you’re inspiring others. And I would also add, I think part of legacy for me — and I think you share this from what I’ve been observing your journey — is the legacy of our children. And I sense a passion for you in teaching your children about entrepreneurship and business and probably at a young age, just the role modeling, but I think that’s something that I’m passionate about, my wife and I share that. And I’m hopeful that that’s something that we can collectively do and thinking about how do we teach and train the next generation, you know, the skills that maybe we didn’t get ourselves or didn’t feel like we received through our formal education. So a couple last questions here that I want to make sure we give our audience insight into. Starting a business — and I alluded to this earlier that we often see the glamour, we see the glory — but you and I both know that it is absolutely exhilarating, but it’s also hard and it’s a grind at the same time. And there are moments that you can feel overwhelmed, there’s moments that you can feel unfocused, there’s moments that you feel like are stressful. And you go through those times of excitement and obviously, you remember exactly why you’re doing what you’re doing. What do you do — what is your process to kind of bring yourself back to that reason of why you’re doing what you’re doing when you’re feeling overwhelmed or unfocused or you’ve lost that focus temporarily. What do you do to re-engage? How do you keep yourself motivated along the way?

Blair Thielemier: So I was thinking about this the other night. So I try to do a meditation almost every night, just to kind of clear my head and think about exactly what you just said, why it is I’m doing what I’m doing. And I’m a very self-motivated person, but I think it’s because I have sat down and I have put together these goals. Like you mentioned, you know, the vision statement on the website. I put that on there to remind myself and to remind others what is my ultimate goal. So do you have your goals written down? Do you know what you’re working towards? A lot of times — so I work with a lot of independent community pharmacies as well as independent consultants who want to go in physicians’ offices. But they will not have kind of a guiding goal. So take health and wellness, for instance, if your big goal is to become a health and wellness destination, you know, maybe some of these other programs, it’s OK to say, “No, I don’t think that’s right for my audience at this time.” And that’s how I do a lot in the academy now is looking at so is this right for my audience? Is this program going to help them move forward with their goals? And then ultimately, advance the profession of pharmacy and help them add millions of dollars of revenue to their businesses? So I think it really is about going back to those goals and staying focused. So in the beginning, it was hard. I mean, but I loved it. I would get up early Sunday mornings and stay up late at night after my daughter went to bed. And I truly enjoyed what I was doing and working on my business. Whatever you choose, make sure whatever business you choose to go into that you’re cool with talking about it all the time because I really feel like I could talk about MTM and entrepreneurship all the time and never run out of words and run out stuff to talk about. And that’s the fire and the passion that you need to be able to bring to your business in order to have the endurance because I mean, it is a long game. That’s why I tell people, don’t build a website unless you have a long-term plan to bring traffic to it. Or don’t start a podcast unless you have a long-term plan to continuously upload episodes.

Tim Ulbrich: Yeah, and that passion comes through in what you do. And I think it’s contagious and really allows the success that you’ve had and the academy members and drawing people to you. So before we talk about the academy and the virtual summit here to wrap up, how about a book and/or a podcast recommendation for our audience? Something that’s inspiring you, that you’re pulling from, that’s motivating you, that you think would be valuable to our community.

Blair Thielemier: Oh, so next up on my read list — I haven’t read it yet — is “Mindset” by Carol Dweck.

Tim Ulbrich: Heard of that.

Blair Thielemier: Yeah. So I’ve listened to her on a couple podcasts, and I really like what she’s doing. So mindset is a huge, huge issue for people. So one of the things that held me back in the beginning was I was afraid to one, to market myself as an expert, so to speak, in the field. And then two was I was worried what other people would think of me. I would put out a video, and instantly be like, should I take that down? You know? Because I was worried, what will my colleagues think? What will my husband’s friends think? What will all these people think? And you know, and occasionally, people would say to me, “Oh, I watched your video, but I didn’t understand what you were talking about.” And so, I would just kind of, “Oh yeah, you know, well it’s because it’s for pharmacists. You’re not my target audience,” obviously, but I think having the mindset of like I’m going to do this for me, whether or not anyone else is listening, that was really kind of the what I needed to hear in the very beginning, and I heard that from my business coaches and my mentors of saying, “You know what, just keep doing what you’re doing. You’re going in the right direction.” Even when other people were saying, “I don’t think pharmacists would pay for that. I don’t think they’re going to join your course. I don’t think they’re going to pay a monthly fee for business coaching from you.” And I still hear it. I still hear people say, “Oh, I think your course should be lower so students can join,” or “I think your course should be higher.”

Tim Ulbrich: They would be saying the same thing if it were a third of the price, right?

Blair Thielemier: Exactly. So it’s a lot of like just listening to yourself, and if you’re comfortable with it, I think just pick a direction, pick a number, and go with it. You can always change and reiterate later. But I think that was a big part. So the “Mindset” book by Carol Dweck I think if anyone wants to chat with me about it, I’m going to have lots of time for reading here coming up as we’re headed to South Africa, so it’s going to be a very long plane ride. So I’m getting my Audible and my podcasts cued up.

Tim Ulbrich: I look forward to reading it. Mindset is my personal mission for 2019 for all of the reasons that you mentioned. And I think similar to you, as I look back to my business journey and even just personal life, you know, whether it’s places stumbled, mistakes that I’ve made, if I wouldn’t have confidently taken the step to put myself out there, I would have never made those mistakes, which every one of those has been a learning opportunity, which has resulted in something else being better that I can bring better value to our community. So I think having the mindset around how you may go into certain situations, mistakes that you’ve made and looking at those as opportunities to continue to grow your business. So let’s finish up here, the Elevate Virtual Summit coming up May 8-12, 2019. Our listeners, I hope you’ll be there, great content planned, as Blair mentioned. You can get your free ticket by registering at ElevatePharmacySummit.com, and we’ll make sure to link to that in the show notes. And Blair, just for a minute, the Pharmapreneur Academy, I referenced that in our introduction, our listeners can go to YourFinancialPharmacist.com/academy, and they can use the coupon code YFP50 to get $50 off their first month. But tell us a little bit more about what our audience can expect if they were to engage a little bit more in that academy.

Blair Thielemier: So the academy, as I mentioned, is the e-course I built based on our one-on-one coaching program. So I created the MTM consulting program as the base of the academy. Since then, I have continued to build on new trainings and new modules. We go from very beginner stuff like should I get an LLC? Where do I find liability insurance? You know, how do I cold-call my potential clients? OK, they said yes. Now they want me to implement annual wellness visits in a primary care clinic. What do I do next? Or OK, now I want to do cash-based genomic consulting. What should I do with that? So the e-course, it builds on itself, and it goes from the beginner stages up through much more advanced content. So it’s a self-paced e-course. You can log in, get instant access. If you use the coupon code YFP50, you’re going to get $50 off the first month. And so you can cancel that anytime. It is a recurring membership, but we don’t hold anyone hostage. So you come in, go through the e-course, use the forums. The forums is where, you know, a lot of our members say is their favorite part of the academy because they ask questions, they get feedback not only from me but from the other pharmacists in there, so we’ve got about 150 pharmacists that are in the academy. You know, it’s not like a forum if you’re part of one of your national organization’s forums that you ask a question in the forums, it may or may not get answered. Or you may not get the answer you were actually looking for. These forums are monitored every single day by me and my team, and you are guaranteed to get an answer from one of us. So that’s where we kind of do our daily group business coaching. And then we also have a monthly member call the last Tuesday of every month, it’s a live Zoom call, like a video conference call that everyone who’s a current academy member can jump on, sometimes we bring guest experts like you, Tim, in to talk about –

Tim Ulbrich: Looking forward to it.

Blair Thielemier: Yeah, to talk about like financial, getting your financial foundation under you or in January, we brought in a sales coach, the sales maven Nikki Rausch, so whatever it may be, we kind of sometimes bring in guest experts, sometimes, we just do a Q&A, sometimes, I’ll do a special training. It really depends on feedback from the academy members. And that’s something that I’m big on. I probably ask for feedback maybe too much, but I really want to continue to build and grow the academy, and I do that by listening to what our members are telling me that they need.

Tim Ulbrich: Awesome. So again, that’s YourFinancialPharmacist.com/academy. YFP community members can get $50 off their first month by using the code YFP50. Blair, this has been fantastic. I’ve enjoyed this, looking forward to collaborating in the future. And thank you so much for your time and coming on the show.

Blair Thielemier: Thank you for having me.

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YFP 086: How to Spark Joy as an Entrepreneur


How to Spark Joy as an Entrepreneur

On this episode of the Your Financial Pharmacist podcast, Tim Church, YFP team member, interviews Dr. Jessica Louie about how to spark joy as an entrepreneur. Jessica is a Board-Certified Critical Care Pharmacist and Assistant Professor of Pharmacy Practice. She is also a multi-passionate entrepreneur with 3 small businesses. Jessica is the CEO of Clarify Simplify Align, High Performance Life Coach, Professional Organizer and Certified KonMari Consultant.

About Today’s Guest

Dr. Jessica Louie is CEO of Clarify Simplify Align, High Performance Life Coach, Professional Organizer and Certified KonMari Consultant who helps busy professionals gain clarity of their purpose, simplify and declutter their home and minds, and align their work into their lives with simple processes to avoid overwhelm, lead with confidence and curate lives they LOVE.

Jessica holds a Doctor of Pharmacy degree from University of Southern California (USC), Advanced Practice Pharmacist license (APh) and is board-certified in critical care (BCCCP). She uses her healthcare background to coach clients through emotional and difficult decisions. Jessica resides in Pasadena/Los Angeles, California and serves her clients in-person locally, travels to Salt Lake City, Utah and Brookfield, Wisconsin and provides virtual coaching sessions.

Summary

On this episode, Tim interviews Dr. Jessica Louie about her entrepreneurial journey in the creation of three businesses that have really taken off. In the beginning of the episode, Jessica shares more about her background and the inspiration she had to start side businesses on top of her busy full-time pharmacy career. Jessica is an Assistant Professor of Pharmacy Practice at West Coast University School of Pharmacy and is a critical care pharmacist working in an intensive care unit at a hospital. She divides her time between both settings and truly loves the patient interaction she has. At the end of her residency, Jessica was burned out. After some life changing events, she realized that she wanted to live with more intention and focus on spending time with people she loved. She was also ready to take on new challenges. This began a transformative journey in finding her why and beginning several businesses.

Petit Style Script, Jessica’s first business, is a fashion and lifestyle blog that helps women make intentional clothing choices by investing in quality pieces and by creating a capsule wardrobe. She dove deep into website design, social media management and marketing which helped to keep her costs lower. Her revenue is earned by affiliate commissions and through sponsored content instead of through a signature product.

In her newest business, Clarify Simplify Align, Jessica helps other busy professionals gain clarity of their purpose, simplify and declutter their home and minds, and align work into their lives. She takes clients through a transformative process that includes a free consultation, a simplifying process in decluttering your home in an intentional way, and using your new mindset and habits to apply to other areas of your. Jessica is a certified KonMari consultant which is the popular method founded by Marie Kondo, however, she believes that this whole process is more than the KonMari method. She provides emotional and physical support while also offering accountability to her clients. She shares that there are many benefits to decluttering and organizing your environment like gaining free time, reducing anxiety, taking control of your health and finances and gaining confidence in decision making. She works with clients locally in Southern California but is also able to host virtual online sessions.

Clarify Simplify Align was created in July 2018. Jessica currently earns 5 figures and has a goal of moving into the 6 figure range in the next 12 months. Her side hustle income is being allocated toward savings, investments, and travel. Jessica has been able to balance the work with her businesses and her full-time pharmacy career. She spends about 25 to 35 hours a week on her businesses, depending on the number of clients she has. Her biggest advice to pharmacists that are wanting to step into an entrepreneurial journey is to gain clarity and follow your passion.

Mentioned on the Show

Episode Transcript

Tim Church: What’s up, everybody? And welcome to Episode 086. Wow, that is just crazy to say that number as we move closer to 100 episodes. Now, I can hardly take any of that credit, given the other Tims have done most of the shows. So kudos to them. And also I want to have a big shout out to Caitlyn on our team, who does our editing and does an excellent job. If you basically consumed any news or social media in the past couple months, then you know about the show Tidying Up with Marie Kondo. And the show is just everywhere, and it’s an incredibly popular series on Netflix right now. But just in case you’re in the dark, this show is all about world-renowned tidying expert, Marie Kondo, helping clients clear out their clutter in their home and choose joy. So what the heck does that have to do with today’s episode? Well, our guest today is not only an accomplished pharmacist, but she’s one of the few that holds the KonMari consultant certification, which basically allows her to perform in-home and virtual consults, similar to what you see Marie Kondo do on the show. So I’m really excited for her to talk more about this and her other business ventures. So let’s go ahead and jump into the interview. Jessica, thank you so much for taking the time to come on the show and for being part of this side hustle edition.

Jessica Louie: Thank you for having me, Tim.

Tim Church: When I sent out the first email alerting the community that we would be talking more about side hustles on the podcast, you were the first one to respond, and I could tell that this was something you were excited about and wanted to share what you’ve been doing outside of your full-time job. So before we kind of jump into your businesses and your pharmacist’s career, I want to know what gets you so fired up about this topic of side hustles and entrepreneurship.

Jessica Louie: Well, thank you. It was really a life transformation in terms of starting my small businesses 2.5 years ago. And it’s definitely been a great learning experience for myself that I really would love to share with other pharmacists and healthcare professionals and students.

Tim Church: That’s great. And kind of going back into before you started any of these businesses, where did that inspiration come from where you just decided, hey, I’m going to do something outside of my typical pharmacist job or my duties there?

Jessica Louie: Well, as I was finishing my residency back in 2015 and transitioning into my role as an assistant professor in pharmacy practice, I was really undergoing a burnout type of episode in healthcare at that moment. And like other busy professionals, I was kind of spinning around this quarter-life crisis, accumulating things in terms of I had been on a long journey of nine years of training for my bachelor degree, doctorate, residency, PGY1, PGY2, board certification, and you know, I wasn’t really enjoying the journey. I was just trying to get to the finish line. And then I realized, you know, how life can be really short when my aunt died suddenly at age 51. So now I really like to live with intention and be present by the people I’m surrounded with and the things I’m surrounded with that spark joy. So I really want to share my story to see if it will help inspire someone else to really transform their own life and really be happy with their day-to-day life.

Tim Church: Wow, thank you for sharing that, Jessica. I love what you said there about being intentional and kind of getting the fire started to pursue some of those passions and ideas that you had. And I believe that’s so true. And I think that that’s one of the most common characteristics of people that have an entrepreneurial spirit is just being intentional about what they’re trying to do. And a lot of times, we live a life that’s reactive instead of proactive. So that’s really great. So can you talk a little bit about your current role as a pharmacist? You mentioned that you had a long journey and did residency training in order to get there. But talk a little bit about the role that you’re in now and what you’re doing.

Jessica Louie: Yes. So right now, I am an assistant professor of pharmacy practice at West Coast University School of Pharmacy in Los Angeles. And I am a critical care pharmacist, so I work in the intensive care unit of a local hospital. And you know, my current role is really divided between the university and my practice site. So this is my fourth year teaching at the School of Pharmacy, and I am really passionate about teaching critical care topics related to respiratory and cardiology. And most recently, I am developing elective courses to focus on well being, resiliency and burnout prevention in our graduate students. So that’s a passion of mine in the pharmacy world.

Tim Church: So how do you split that up between your teaching responsibilities and your role in the critical care unit?

Jessica Louie: Currently, I spend a little bit more time at the university. About 60-70% of my time is at the university during the semesters. We have 12-week semesters, and we have long winter and summer breaks. And then I’m at the hospital setting two days a week, usually. And it’s a great balance in terms of being there to educate the students and also being there to stay up-to-date on the healthcare institution.

Tim Church: Great. And can you go into a little bit more detail about what is your day like typically at the hospital?

Jessica Louie: Typically, at the hospital, it’s a local community hospital. And it’s a Level 2 Trauma Center, so we’ll usually start where you’re going in and working out patients, getting ready for interprofessional rounding in the intensive care unit or with the other medical teams. They do have medical students and medical residents at the institution. And then going on rounds and completing some of the in-person work with the patients with their medication reconciliation, their pain management and preventative health screenings and putting some progress notes, both for the other healthcare professionals and for pass-off to the other pharmacist. And during that process, if there’s students on rotations, walking them through that process in the morning and then also meeting with them in the afternoon for educational discussions on different topics and different patients. And then also assisting other pharmacists in the setting to see what they need help with.

Tim Church: So it sounds like you’re in a very clinical role that’s very much participating in direct patient care and working with other healthcare professionals. Would that be true?

Jessica Louie: Yes, and really trying to see where we can expand service lines because in California, there’s, you know, a need for some expansion of service lines in the hospital setting. So working on that right now. We just had a new law passed in California requiring pharmacists to perform the medication reconciliation in the hospital setting. And I know some hospitals are struggling with that new implementation of that law. So seeing it work and help with resources and things like that.

Tim Church: And what would you say are your favorite aspects about your job? You know, I think there’s a lot of negativity in our profession, and I think it depends on the setting that you’re in and the responsibilities that you’re doing, but what do you most enjoy about what you’re doing as a pharmacist?

Jessica Louie: I definitely enjoy the patient interaction and helping them through the process. I know critical care in the intensive care unit can be an emotional and difficult situation for these patients and their families. And that’s one of the reasons why I am part of a new initiative with the Society of Critical Care Medicine to target post-ICU syndrome. So similar to PTSD, our ICU patients and how they transition and how their quality of life changes, so that brings me a lot of joy in terms of trying to give back to these critically ill patients and their families and making sure that they do have the support system, even when they’re outside of the ICU setting and in transitions of care.

Tim Church: Wow. I think that sounds like a really great program. And I, working in ambulatory care, I didn’t know that that was even a thing or something that patients were dealing with. So I think that’s really a great initiative to kind of get that going and identifying that patient need and looking for ways to integrate into that program. So I think that’s really cool.

Jessica Louie: Thank you.

Tim Church: So you talked about that you’re on this long journey, it’s taking you nine years with all of your residency training. Do you feel like it was worth it?

Jessica Louie: I definitely feel that it was worth it. I think that’s it’s important to take a step back, though, and remember that it’s not about getting to the destination. It’s about enjoying the journey and the experiences. And I think that there were times during that nine-year process where that was definitely forgotten. And if you’re familiar with the growth and fixed mindset type of philosophies, it was definitely in this fixed mindset instead of a growth mindset in terms of, you know, doing this for myself and for my patients. And you know, just getting back to why did I really go through this process? And what impact do I want to have on patients and the healthcare community and other people? So it definitely was worth it, and I wouldn’t change it looking back.

Tim Church: That’s so good. And I think you made some really strong points there. And I think that a lot of pharmacists who are on a long journey to get to their career and where they’re trying to is sometimes you can forget a lot of those things that are important along the way. So you talked about at some point, you got inspired and you wanted to start pursuing some things beyond pharmacy and really focus on some other passions. So what were some of your main motivations besides, you know, feeling like life is so short and that you really have to be intentional about going after things that you want to do. What were some of your other main motivators?

Jessica Louie: At that point in my life, you know, I really had achieved the things that I had set out to achieve. And it was time to take on new challenges. I like new challenges and lifelong learning, so I had, you know, a strong passion for helping other women feel confident in how they dressed and their wardrobe choices. And you know, I started that as basically my first hobby that I turned into my first small business called Petite Style Script. And you know, because I like to challenge myself, I wanted to learn how to website design, how to run social media and marketing, so I ran all of that as a solopreneur over the last 2.5 years. And I gained a lot of skill sets that I was able to apply to my other two businesses.

Tim Church: That is so cool. So you really bootstrapped a lot of this getting in off the ground in terms of I’m going to learn how to do all of the back-end work, I’m going to learn website design. I’m going to do it all. I think that’s really cool. And sometimes, I think especially if you don’t know where to start or maybe you’re limited with funds and don’t want to hire people, that that’s a great way to get going. So talk a little bit more about Petite Style Script and kind of what that business is all about. And what are some of the services and offerings that are through that business?

Jessica Louie: So I focused on Petite Style Script at first. You know, my aunt had passed away earlier that year and she was really a big fan of shoes and handbags and women’s fashion. So I wanted to help other women, especially petite-sized women feel confident and empowered by their outfit and wardrobe choices. So it is a fashion and lifestyle blog, and although it has a lot of petite information, it also caters to other women. And I’ve turned it into really being intentional with your outfit choices by creating capsule wardrobes. So that’s one of my signature products and services. And then just highlighting really classic style where you’re investing in quality over quantity of pieces. So I talk about things that I own and things that I recommend and sizing and fit and then how to style things together to really have a classic wardrobe that will last for years to come. So there’s a lot of just how-to’s and resources on the website that are free for people to read or join the email list to get weekly style advice.

Tim Church: And so what you’re selling is actually the advice of style but not actual wardrobe or physical products, is that right?

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Jessica Louie: That’s correct. So I don’t physically make any of the products. I will earn income through affiliate commissions or sponsored content with companies that I really love. So I have a few companies that I’ve used, even from when I was young that I’ve been able to partner with and really showcase why those companies are great for the environment and really quality products to offer to my readers.

Tim Church: Can you go into a little bit more detail about affiliate marketing with this business and how you’re earning income? Because I think a lot of times, you know, the word “affiliate marketing” sometimes can have a negative connotation. But I actually think it can be a great way to point people to the right products and services and actually can provide a lot of value.

Jessica Louie: Yes. So affiliate marketing or affiliate commission is really popular in the fashion blogging world. I learned that early on, both from your website and from your social media. So basically, I am creating content and articles online. And I am talking about different products, I’m recommending how to style them together, talking about my sizing that I have purchased. And then I’ll link to my outfit or to other items that are similar to my outfit if those items are no longer in season or available online. And then if readers would like to purchase the same item that I’m wearing or a similar item that I’m wearing, they’re able to click on the link and I earn a small affiliate commission when they purchase the item through the website. So I work pretty closely with the Like to Know It and RewardStyle affiliate company and a few other companies to really showcase this is what I personally own and recommend and I’ve tried it out. And I’m not necessarily getting paid to try it out, that would be sponsored content, which is different than affiliate income. I have personally purchased the clothing I’m wearing, and then I’m going to link to it to earn a small commission from you reading the how to articles.

Tim Church: So I think that’s a great point that you put on there in that you’re not just promoting and pumping products and different attire that anybody could use or just something that you find that could earn income. These are actually things that you’re recommending to people either because you’ve tried it out or feel very confident about the product that they’re offering.

Jessica Louie: Yes. And I mean, personally, in my opinion, when I go and buy a product, you know, I like to read a review or see how it fits on someone, especially when it’s more difficult to find petite-friendly clothing. So it’s nice to be able to read someone else’s article and honest review besides just seeing a picture of it on Instagram or on Facebook. So that’s what I’m trying to provide in longer, 1,000- to 2,000-word blog posts, articles, on the website.

Tim Church: And so would you say for that business, is affiliate marketing, is that the main generator of revenue?

Jessica Louie: Yes. That is the main generator of revenue.

Tim Church: OK. And then you said there’s also some sponsored content. So can you talk a little bit about that?

Jessica Louie: Yes. So sponsored content is when a company will pay for certain content to be promoted, either on social media, especially Instagram, or on the blog website. And you know, those are contracts that we’ll make with certain companies that I really feel passionate about promoting. So it’s usually companies that I’ve worn or used for years. So those are companies like Figs scrubs healthcare professionals and Aveda hair care products and skin care products and different things like that. And they will be — if it is a sponsored post, it’s clearly marked, either in the social media caption or in the blog article as well to show that it was paid content, but it also, you know, I personally have used it and stand behind the company or the product.

Tim Church: That’s great. And I think it’s a cool way to earn revenue because you’re helping people get to products and services that they need and that they want. And you’re providing input from it.

Jessica Louie: The sponsored content also pays for the production costs of running the website and social media. So there’s a lot of effort put into having people find your content, so a lot of SEO optimization, so if you search for a product on Google, you know, it’s coming up on Google, Pinterest and YouTube so you can find the photos, the videos and the written words. So that’s really where the sponsored content is helping offset production costs.

Tim Church: Yeah, and that’s what I was going to ask you. Where do you find the majority of your customers — is that organic traffic through Google? Or is it through social media?

Jessica Louie: It definitely is through search engines. So Google is definitely the top one and then technically, Pinterest is a search engine and not a social media platform, so Pinterest is my second most common referral source. And then my third most common is YouTube. YouTube is also a search engine and is owned by Google. So those are my primary three. So I definitely put a lot of effort into the backend so people can find the content. And then social media is nice, but it’s really not — I feel like it’s more for exposure and for people to digest some content. But then they need to also take action to get to the website or to get to more information so that, you know, it’s great for exposure and creating a community with some of the readers and some of the other bloggers and business owners, but it’s a smaller proponent of a referral source.

Tim Church: I think this business is so cool because it’s just way outside the realm of pharmacy. And you know, I think that’s a lot the stories that I’ve heard with pharmacists and what they’re doing on the side that yes, there are some things that definitely have a pharmacy twist or relationship, but this one is sort of a little bit outside of that realm. And I think that’s really cool. So before we move on to your next business, so I have a question. Is there any intention for one for men that you’re going to create so that if I need some fashion tips that I can go to?

Jessica Louie: So currently, no, not another fashion-focused blog or website. But with my newest business, I do help people simplify their homes and wardrobes. So I don’t discriminate against men or women for clients for those coaching sessions. So I can do that more one-on-one or group coaching but not necessarily full, written articles geared towards men.

Tim Church: OK. So your newest business — and you told me before we jumped on for the recording that this one has really been a result of some of the other things that you’ve done. And I think this one is also really cool because, again, it’s outside of the pharmacy realm but something that you’re passionate about. So talk a little bit about that one.

Jessica Louie: Yes. So basically, this is my third business. The one in the middle is actually my pharmacy-focused business. But I wouldn’t have been able to get to this point in opening Clarify and Simplify online without my experiences with the other two businesses and learning about virtual content and other marketing things. But this business is, you know, to help other busy professionals gain clarity to their purpose, simplify and declutter their home and minds and align their work into their lives. So work into your life, not the other way around. So we can really avoid some of the overwhelm and burnout that people are feeling and lead with more confidence so that you really build and curate a life that you love. So it’s really talking about being more intentional and taking away some of the burnout that a lot of people, I think, are experiencing with the work environments we’re exposed to.

Tim Church: So this is kind of has multifaceted business in terms of what you’re trying to do to help people. So can you walk through the process if somebody says, “Jessica, I want you to help me be less stressed out. And I want you to help me do that and walk through this process, especially with decluttering things.” Can you just walk me through what that consult — what would this look like?

Jessica Louie: So a potential client would schedule a free consultation call, so we really get into what are they looking for, what are their goals, and you know, what kind of budget they have in terms of I’ll offer either one-on-one in-person coaching or one-on-one virtual coaching or virtual coaching because they’re not local to my area or I don’t travel to their area. So I’m based in Los Angeles. And we’ll go through that process and really overall, it’s really about clarifying your why. I was trained with Simon Sinek earlier in 2018, so I use a lot of his philosophies and putting that into actual practice. And then the simplifying part is really up to the client in terms of do they want to go through the simplifying process in their home? And if they do, I am a certified KonMari consultant, so we are using the KonMari method developed by Marie Kondo. It’s a Japanese method to really dig into decluttering the home in an intentional way so that you’ll never do it again in your life. And you’ll really change your habits and your mindsets around your home environment. And then we’ll be able to use those habits and mindsets to then apply to other areas of your life. So that’s where aligning your work into your life comes into play in terms of really addressing a lot of well-being and burnout prevention and then we’re able to address the habits and mindsets related to community, the people you surround yourself with and your finances and your healthcare. So that’s, you know, the full transformative process, and then if someone is specifically looking more to just do the simplifying the home and professional organizing, you know, we can do that. But I would encourage them to go through the whole process. And I provide either workbooks for them to do it on their own time versus me one-on-one coaching them.

Tim Church: So just to clarify, for the majority of the people that you’re assisting in coaching, you’re either going to their house or giving them a virtual consultation, and you’re literally helping them declutter their home. Is that right?

Jessica Louie: Yes, that’s correct. So a lot of it is in-person, in their home. And you know, it’s a different way of approaching professional organizing and decluttering because it’s really going to be a lifestyle change and really intentional. So then if people live outside of my service areas such as Los Angeles, Salt Lake City or Milwaukee, Wisconsin, then I’m doing more online, virtual coaching through that process. And I really focus on the home first because I think that once you address what’s closest to you, which is your home, then you’re more easily able to address other aspects of your life.

Tim Church: And how did you develop an interest in doing that?

Jessica Louie: That’s a good question. So I read Marie Kondo’s books back in 2015, and I applied the method to my own home. So she has some very popular books called, “The Life Changing Magic of Tidying Up” and “Spark Joy.” And you know, she goes through a category-by-category type process of organizing your home instead of a room-by-room or a little-by-little type of process. And then I was able to help my friends and family go through the process as well, and I learned about her official certification system and was officially certified this year. And there’s only about a handful of certified consultants in different areas through the United States. So about 100-120 certified consultants in the U.S. at the moment. So I really love the process, but I also think that it’s more than just the KonMari method, and that’s why I like to bring in Simon Sinek’s philosophy and then work-life alignment in my philosophy as well.

Tim Church: So what do you have to do to become certified?

Jessica Louie: So the certification process for the KonMari method, you know, starts with yourself. So you’re going through the process yourself, you’re making sure that you have completed the entire process. The process, you know, is very individualized, but it usually takes one month to six months for people to complete the five categories in their own home. And then you’re going to a training program, you’re working with individual clients as practice clients, basically, taking an examination and then getting officially certified.

Tim Church: So they don’t just hand them out to everybody, it sounds like.

Jessica Louie: No, not just anyone.

Tim Church: So I have to ask this question because I’m just thinking in the back on my head that I’ve seen many episodes of Hoarders, and you know, everyone has their own way and own system of organizing. And sometimes, there is no system. But have you had any cases, basically, where you’re like, wow, like you were just overwhelmed at what you had to do to help them in their situation?
Jessica Louie: So I haven’t experienced with my clients particularly with being diagnosed hoarders, per say, but I know everyone’s home environments are different, so that’s why it’s really important that they really trust me to invite me into their home. And you know, I think that my healthcare background really helps in coaching these clients. It is an emotional and difficult process of addressing each item in your home and each item that you own, especially when we go through the last category of sentimental items and photos and things like that. So I think that, you know, with my healthcare background, I am able to help them process, especially with my work with intensive care unit patients and their trauma that they’ve gone through. So it definitely is very personal to the client, and that’s why I really enjoy working one-on-one, in-person, if possible.

Tim Church: And what do you typically charge for someone to do one of these consultations? And is that a one-time consult? Or is that an ongoing process?

Jessica Louie: So the first consultation is free. So that’s a 15-30 minute call, maybe a video chat, depending on the person. And then it really is based on their own budget in terms of — you are going to invest in this once in your lifetime, in my opinion. I actually would prefer you never rehire me for the KonMari method portion of our coaching, at least, because no one rebounds after going to the KonMari method. You organize your home once and for all, and then you keep the habits and the mindsets have changed so that you don’t reaccumulate the clutter. So it really depends on the home size and how many people are in the home. So we work one-on-one, so if it’s a family, I work one-on-one with each person in the family or teach the parents to help the children. But I do work with children as young as 4 years old. And most sessions are about $500 per session and then usually, people invest in the packages to really commit themselves to transforming their life. So throughout the process, usually I’m able to help them then, you know, recoup a lot of that money they invested in the package with me because they’re able to resell items that no longer spark joy, and I’m able to help them work through the consignment, resale, donation, environmentally sustainable process of discarding the items. And then it takes usually one month, three months or six months for people to get through the process. And depending on the budget, then they’re able to also do work on their own, so doing a little bit of homework in between our session together. So let’s say we finish most of someone’s clothing category, but we haven’t finished their shoes. Then they’re able to go through their shoes in their own time, and then the next session, we get together and tackle books and papers. Those are the next two categories. So then for papers, you know, I really encourage a lot of digitizing of papers. So then they’re able to digitize things on their own time, not necessarily with me there. It kind of depends on the client, then, of how much time we’re one-on-one spending together. But usually, the entire process takes anywhere between 20-50 hours.

Tim Church: Wow. And what kind of feedback do you get from people after they complete the session and kind of go through the program?

Jessica Louie: Usually, people are so surprised in terms of how much we get done during the sessions and how much of a transformation it is because they maybe either worked with other professional organizers before or tried to purge and do spring cleaning every year before, and nothing ever stuck because, you know, their closets just reaccumulated things or their attics or garages. Here in Los Angeles, there’s very few people that actually park their cars in the garage. And I grew up in the Midwest, and you know, I always thought, you know, it’s unfortunate that you’re not actually using your garage space so that you’re protecting your cars and other items. And so basically, the transformation that they feel is pretty significant because a lot of these times, the clients have tried going through the process themselves. You know, purging, decluttering, going through the KonMari method after reading the books. But they don’t have an accountability partner. They don’t have emotional and physical support. So as their coach, you know, I’m facilitating that process to make sure they’re keeping accountable to working through all the categories and setting an end date to when we’re going to finish this because this is not a lifelong process. This is, you know, there’s an end goal in mind and a vision in mind so they can get to that step. So a lot of times, when people DIY this, you know, it might take them one, two or three years to finish the process. And we definitely decrease the time commitment that is required.

Tim Church: And you mentioned that, you know, obviously decluttering, getting organized, is a big part of the process. But it’s not the only thing that you’re doing and what you’re trying to help people accomplish.

Jessica Louie: Right. I think that it’s a big component of everything. But if someone really is not committed to the process or not ready for that process, that’s OK. We don’t want to ever force anyone to go through the process. So a lot of times, when I’m working with couples, one person is more committed than the other. And you know, the other person will just see the transformation in the client and maybe be willing to start their own transformation a few months later or a few years later. It’s really up to them. But I think it’s so important to be able to go through the other steps, like clarifying your why and aligning your work into your life, if you’re not ready to do the simplifying in your home environment.

Tim Church: I know that I feel amazing when my space is decluttered, clean, whether I’m at work or I’m at home, and my wife probably to the next level. Like she uses it as almost like a therapy session when she’s cleaning and doing things. So what would you say to somebody that says, they ask you, “Well Jessica, what kind of benefits and what’s going to happen in my life if I get my house in order? What can I expect? Or why should I do this other than just to get organized?”

Jessica Louie: So I mean, there’s been a lot of research in terms of how your space affects your well-being and how many people have anxiety related to their clutter, right? Because basically, anything that you’re seeing, anything that you’re consuming, you know, via social media or other environments is something that you have to process. And I call it “closing the files” in terms of you have to be able to close the files in some of those things. But basically, people are really gaining more time to focus on what matters most to them because technically, everything that you own needs to be taken care of. So that means either physically taken care of or cleaning things. So usually, you get more time to really focus and have more intention in your daily activities. You also free up your mind to live more in the moment and be present. And I really think it creates more calmness and peaceful environments. And it really changes your mindset about things versus experiences. So creating experiences and memories together instead of buying a lot of things and gifts and physical items, you know? Because when we’re older and we’re on our deathbed, no one ever says, “Oh, I wish I owned more things.” They always say, “I wish I had spent more time with this person,” or “I wish I would have done this.” And they have some regrets. So really focusing on let’s not have those regrets later in life. Let’s do those things now and live life to the fullest. And then one of the big things I really focus on is increasing confidence in your decision-making skills because throughout the process, you know, you don’t really necessarily — when you start, you don’t really necessarily know what really speaks to your heart, what sparks joy, but as you go through the process, you really build your confidence of I know I want to keep this, I know that I love this item. And then you’re able to apply that habit and that mindset to having confidence in your day-to-day life, interacting with people, taking control of your healthcare, taking control of your finances. So those are some of the things that help people during this transformative process.

Tim Church: Wow. I’m just so fascinated by this. And I love it. And I’m sitting here on the other end, and I think it’s funny that as you’re talking about this transformation and the decluttering, like I’m already feeling like relaxed, like as you’re talking and going through it. So I can only imagine that if you’re someone that is doing the full process, getting the full makeover, what the benefits come about from that. So I just think that is so cool. Now, can you talk a little bit about the income that you’re earning from this business and from your other businesses? And you know, without even getting into specifics, just generally speaking, you know, what kind of income are you bringing in from that?

Jessica Louie: So this business is a little bit newer. This was created in July of 2018, so right now, you know, I’m earning five figures. And the goal in the next 12 months is to be earning in the six-figure range and growing the business both locally in my local area, southern California, and also online with some virtual sessions to really reach — I think that the online environment is great because it really reaches beyond your local network or the classroom and things like that. So those are my goals moving forward.

Tim Church: And how do you allocate the additional money that you’re bringing in from the businesses? Where is it going?

Jessica Louie: So it really is going basically to savings. So I paid off all of my student debt a little bit less than three years out of school, so I paid that off back in early 2016, and I was able to make some investments so my family was closer and living closer to me. And now, it’s really just saving for the future and for possible investment in the future in terms of more traveling — I didn’t really travel very much during my training process. So there’s been a lot more travel recently and more plans to go to Tokyo, where the KonMari method was founded, and other travel experiences. So really creating more memories and time together with people that I really love.

Tim Church: That is so cool. I really like that. I mean, congratulations, by the way, on paying off your student loans. I think that is awesome as well. And actually, just a side note on that, do you think that not having student loans, which a lot of people are struggling with even for 10-15 years post-graduation and even longer, that not having that on your plate has allowed you to take more risks as an entrepreneur but just to explore more and be willing to invest more in these businesses?

Jessica Louie: I think it definitely has helped in terms of I had a little bit over $50,000 in loans to pay off. And I was very intentional with that during residency and then right outside of residency. And I was also very fortunate with not accumulating $100,000 or $200,000 or $300,000 worth of loans. I think that the environment now with student loans has changed a lot in terms of it’s really easy to get the money, but it’s really difficult to know how much the interest is compounding and all that stuff.

Tim Church: Right.

Jessica Louie: So overall, it’s definitely helped me invest more into my businesses because I have those funds, I don’t go into debt at all with investing in my business. And I’ve been able to invest in business coaches to help me along the way as well. So it definitely helps in terms of you need to make the investment so it’s not just a hobby. It is a small business, and you’re really leading it as a small business then.

Tim Church: Now, I think a lot of people are listening to all of these businesses and things that you’re doing while you’re a professor and working as a critical care pharmacist. How the heck do you manage all of this?

Jessica Louie: Honestly, Tim, it was difficult in the beginning. But I was also — also think about, I was a year out of residency. And during residency, I was at a great program, but I was also spending 80-100 hours a week in the hospital. And that was because I was really involved in research processes and other things. So I was spending extra time that wasn’t required of me to be there. So I was already in the mindset of, you know, I don’t have to work 40-hour weeks. I can work 80-hour weeks and things like that. So that really helped me in the beginning of my first business to, you know, really dive deep into the learning process of the technology and the back-end things. So you know, I didn’t think I was working that much, you know, because that was kind of normal. And I was almost bored if I wasn’t doing something that was challenging me, right? And then I also have a partner who’s also in medical training and working quite often and paying down his medical student loans. So I think that if you have a partner that also stays busy and, you know, is working to achieve their visions, it really helps for your support system to know that you’re both working towards your end goals and your visions and growing your careers. But overall, since that time, I’ve definitely been a lot more intentional about how I run my businesses and have been able to automate things and just also learn what’s important. So for example, recently in 2018, I built up a pretty strong Instagram and social media following, but it wasn’t really a passion of mine anymore. And it wasn’t attracting my ideal clients, so I stopped posting on Instagram. And has that affected my business? You know, no. Like it’s nice to connect with people on social media, but sometimes, you have to take breaks and put boundaries about your time commitment to things that aren’t actually bringing in return on investment.

Tim Church: And how many hours now are you typically spending on your businesses?

Jessica Louie: I would say, you know, 25-35 hours a week. It really depends on how many clients are scheduled during that week because I’m seeing clients in-person locally, either at night, in the evenings after work, or on weekends. And so it depends on how many of those clients are scheduled and then I’m doing some of the technology in terms of posting. I like to batch things out. I highly recommend, if you do have an online business that you batch things out. So in 2018, I’ve been doing a little bit more videos. So I recorded all my videos for fall in two days in August. So I think that if you’re really intentional about how you, when you’re working on your business versus working in your business, how much time you commit to each of those and your strategy behind that.

Tim Church: So it sounds like it’s much more manageable now in terms of balancing your job as a pharmacist and what you’re trying to accomplish in your businesses.

Jessica Louie: Definitely. I think that at the beginning — and I think this happens with a lot of entrepreneurs, you know, you want to do all the things and you want to grow your Instagram, grow your LinkedIn, Twitter, Facebook, everything all at once. And then you kind of learn that, you know, that kind of sets you up for some burnout and exhaustion. And now I’ve learned, you know, that really focusing on what matters most, what will have some return and what also is enjoyable. So and then when you’re at a point when you can outsource things and automate things, I would recommend that so that you’re using your skill sets to their fullest potential when you get to that stage.

Tim Church: Jessica, you have shared some awesome points about entrepreneurship and what you’re doing in your business. What advice in general would you give to other pharmacists and even students out there who have an interest in becoming an entrepreneur? Maybe instead of or even in addition to their role as a pharmacist.

Jessica Louie: I would definitely recommend following a passion, you know, gaining clarity of what you really want, setting your ideal lifestyle of how you want to live your life day-to-day and then going after your dreams because I know a lot of people who will wait to say, “Oh, I’ll do that in x number of years,” but why don’t you just do it today in terms of setting up that dream and going for it? And you know, it might be overwhelming at first, but every baby step will lead to big transformations. And when you’re documenting the journey that you’ve been on, you’ll see how far you’ve come.

Tim Church: That is so good. And what books, any books you would recommend on entrepreneurship or running a business in general? I know one that you already mentioned, and it’s one of my favorites, which is “Start With Why” by Simon Sinek. Any other gems that you have found to be extremely helpful or inspiring?
Jessica Louie: I also really like Brendon Burchard’s “High Performance Habits.”

Tim Church: I’m listening to that right now, actually, in the car.

Jessica Louie: Very nice. And then of course, Marie Kondo’s books if you’re interested in the KonMari method. And if you’re interested in simplifying, Courtney Carver’s “Soulful Simplicity.” It actually has really nice, tangible advice. And “The Growth Mindset” books, I think it’s Angela Duckworth, I think those are some of my go-tos right now. And then I usually provide a list of resources as well when I work with clients if they want to look at more books outside of those.

Tim Church: That is awesome. Thank you so much, Jessica, for coming on the show, for sharing your insights about business but also some of your passions and what you’re doing. And I think it’s just incredible. And I think a lot of people are going to find value not only from what you’re doing but just the experiences that you’ve been through. So if somebody wants to reach out to you, either just to learn more about entrepreneurship or your journey or even to become a KonMari coach or consultant or do what you’re doing, what’s the best way to contact you?

Jessica Louie: The best way is to go to my website, ClarifySimplifyAlign.com, and reach out via there, the contact form, schedule a call or email, which is [email protected].

Tim Church: Great. Thank you again so much. And I look forward to reconnecting a few months down the road to hear what you’re doing and how you’re growing and expanding your business.

Jessica Louie: Thank you, Tim, for your time.

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YFP 084: How to Build a Following Through Amazing Content


How to Build a Following Through Amazing Content

On this episode of the Your Financial Pharmacist podcast, Tim Church, YFP Team Member, interviews Brandon Dyson, co-founder of TL;DR Pharmacy, about how to build a following through amazing content on this side hustle series. TL;DR Pharmacy is a website that simplifies dense clinical topics and provides resources to help student pharmacists, residents, and new practitioners.

About Today’s Guest

Brandon Dyson, co-founder of TL;DR Pharmacy, a website that simplifies dense clinical topics and provides resources to help student pharmacists, residents, and new practitioners. He also is the pharmacy manager of a community oncology practice, and a passionate pharmacy educator.

Summary

Tim Church interviews Brandon Dyson, PharmD on this side hustle series episode. Brandon Dyson has a number of side hustles that diversify his streams of income, all of which he’s passionate about and enjoys doing. Brandon’s main side hustle is the website TL;DR Pharmacy which is a platform that shares blogs, resources and cheat sheets for pharmacists, residents, new practitioners and others in medical professions. Working with long-time friend Sam and team member Steph, TL;DR Pharmacy aims to create approachable, digestible content in their products that break down some otherwise tough material. Their audience continues to grow with the intentional, well-crafted products and blogs they publish.

The website has been up and running for a couple of years and the TL;DR Pharmacy team has found that they bring in the most revenue through product generation. These products, like ebooks and cheat sheets, are relevant clinical pearls and lessons from their experiences that have been transformed into everything you need to know about said subject. Brandon also brings in money through affiliate partnerships and donations. The website is a host for a number of blogs written by the team. These blog posts are carefully crafted, as are all of their products, to ensure the best product is delivered to their community.

In addition to TL;DR Pharmacy, Brandon has a number of other side hustles. He teaches an online course through Georgetown University School of Nursing and also has recently published 100 Strong Residency Interview Questions, Answers, and Rationales with Tony Guerra, which is an incredible guide for anyone on the journey to land a residency position.

Although Brandon has a lot on his plate, making time for his family and finding that balance between work and life is incredibly important to him. He reminds everyone that TL;DR Pharmacy was built hour by hour when he was able to make time to work on it. He also shares that if you are going to pursue a side hustle, you have to be passionate about it and enjoy it.

Mentioned on the Show

Episode Transcript

Tim Church: What’s up, everyone? And welcome to Episode 084. We are doing back-to-back side hustle episodes, as you said you wanted to hear more of these stories. So big shoutout to the YFP Facebook group for helping us with ideas and topics for 2019. Looking back at the first episode I did that introduced the side hustle series, I discussed the concept from the book, “The Go-Giver,” that your income is determined by the number of people you serve and how well you serve them. Now, this is something that I truly believe in and really felt this permeate throughout the interview with our guest today. So today on the show, we’ve got Brandon Dyson, who is the co-founder of TLDR Pharmacy, a website that simplifies dense clinical topics and provides resources to help student pharmacists, residents and new practitioners. He’s also a pharmacy manager of a community oncology practice and a passionate pharmacy educator. Let’s go ahead and jump into the interview.

Tim Church: Brandon, thank you so much for taking the time to come on the show and for being part of this side hustle edition.

Brandon Dyson: Hey, Tim, thank you so much. I’m glad to be here.

Tim Church: Well, I want to first say thanks also for the guest post that you did for us a few months back called “Money Talks: The Price of the Pharmacy Residency Quest.” This has been an extremely popular post, and it’s just a great topic. So if you haven’t checked it out, I highly encourage you as it breaks down all the anticipated costs from going to Midyear and interviewing for different residency locations. So it’s a really great tool. I think you did an awesome job putting that together, so thank you for that.

Brandon Dyson: Of course. Really, it came out of how I dumbfounded I was going through it. I’m like, oh my God, this is awful like in terms of how much of a hit financially, you know, I took, we all took getting ready for it. And then as I’ve been a preceptor and dealing with working with students and finding out, oh, you’re going to interview at 10 different locations? Like, you know, which I understand, but boy, that’s expensive.

Tim Church: Yeah, exactly. And I think sometimes, like if you’re still dealing with loan money, that it may not feel that real or you’re just kind of in the mindset of like, I’m going to do whatever it takes to apply to as many as places. But it really can add up, and obviously, you talk a lot about that in the full “Mastering the Match” ebook that you have, which this is a part of that. Could you talk just briefly about what that tool is?

Brandon Dyson: “Mastering the Match?” Sure. To me, it’s what I wish existed when I was applying for residency. And I’ve been very involved in that process on both sides now. I went through it myself, obviously, and same with Sam and Steph, who helped us write it as well. And kind of what it is is start-to-finish, like here are all of the things that you can do to make yourself the most competitive applicant possible while also trying to tell you about hey, by the way, make sure you save a few thousand dollars up for interviews and for getting to Midyear and everything like that. It’s really just our start to finish, what we think is the best way, like it’ll go through how to interview and what to expect on your interview and how to make your CV and your cover letter and your presentation that you give during your interview, how to make them as effective as possible to just give guidance because there’s not a lot of it out there. There’s some schools that will have like a small resi-prep or residency boot camp, but not every school has that. And not every student, some people work or have a family and don’t have the time to do that. So it’s another option.

Tim Church: Yeah, and I love how you guys did this because you really broke it down into different phases, you know, before Midyear, during Midyear and after with the residency. So it’s really a nice chronological order of how you would approach pursuing a residency. So not only is the content awesome, but the way you guys organized it I think is really cool too. Well, I’m excited to talk about you, your role as a pharmacist and what you’re doing in your full-time job, but I’m going to switch things up a little bit, and I want to get right into your side hustle, the side businesses that you’re doing. So what is TLDR Pharmacy? And how did you get started with this?

Brandon Dyson: OK, so TLDR Pharmacy is — it’s in keeping with the trend, but it’s what I wish existed when I was in pharmacy school. I constantly — and I think most students genuinely want to learn this material. They want to understand it. They want to be able to know what’s relevant. Like they want to be able to tell patients and actually help people. And it’s so hard to read a medical journal and understand it, and it’s so hard to ask a professor, “Hey, I don’t understand this. Could you explain it?” And then be told to go read the book or something, you know? Go read the pero. And what I wanted was an accessible, readable, this is the way it works. And it’s kind of like it started just as a summary of stuff of what Sam and I, what we learned, like and how we understood things. And it’s still that, I mean, that’s still the part of it. It’s just it’s kind of grown from there, which has been really cool.

Tim Church: And so what does TLDR stand for? So for people that don’t know what that abbreviation is because I’ll be honest — and you guys listening are probably like, duh, like you should have known that — but I actually didn’t know what that stood for until I learned more about the business and what you guys do.

Brandon Dyson: Yeah, no, it’s actually a common question that I get emailed, which we’ve tried to address with our About page, but who reads About pages? So it stands for Too Long, Didn’t Read, which if you ever hang out on Reddit or any chat forum, it’s a way to either one, I wrote this really long-winded post, here’s the TLDR, here’s the summary of it. Or you know, you can see it used rudely as well where someone might write a long-winded post, and then one of the commenters will just say “TLDR.” So it’s sort of a tongue-and-cheek thing for us because some of our posts are quite — I mean, we’ve got posts that are 12,000 words long on this site. So some of them are very long. But it’s shorter than the chest guidelines, right? So it’s like.

Tim Church: Yeah, exactly. And so just to kind of summarize, you know, what TLDR Pharmacy is, I mean, it’s obviously, it’s a blog, it’s a platform where you’re sharing a lot of clinical pearls and information with the majority of it is actually free, right?
Brandon Dyson: Yeah. Greater than 98%, I would say, is free. It’s all just posts on the website and emails that I send out.

Tim Church: And if you guys haven’t checked this out, I think it’s just an amazing resource out there. But one of the things that I really admire about the work that you and Sam do is that not only is your content amazing because you really take the time to break it down and put al the most important pieces of information on any clinical topic, but you do it in a way that’s really fun. So there aren’t that many — I can’t read the pero and see a Star Wars meme come up in the book. So you know, really for me, I really enjoy kind of getting some of that humor and entertainment that you tie into it.

Brandon Dyson: And I think that helps you remember it, right? Like humans in general — I’m kind of generalizing — but we learn through stories. Right? Like think of the most memorable, like oh, I’ll never forget that because I saw it in this patient or I remember my professor telling me about this and saying, “Oh, and a patient died because this happened,” you know what I mean? You remember that because it’s a story. And if I can break down HIV management or whatever it is, you know, and throw in relevant stories or even just throwing in Star Wars memes, you know, you remember it. It’s something to hang onto, you know, that’s not just a sea of abbreviations and words and like chemical names and stuff like that.

Tim Church: Exactly. And I think there’s just so many blog out there, whether it’s pharmacy or non-pharmacy related where the content is just kind of surface-level, you know, you get through it maybe in just a minute, maybe even less. But one of the things — and as you kind of join your community, what I love is you basically put out there is that every piece of content we put out there, we are trying to wow you. We’re trying to make it so memorable that each post is a quality post that you’re actually going to take away a good chunk of information. And so I think that is such a cool thing that you guys do, and that’s why I think you’ve been — one of the reasons you’ve probably been so successful.

Brandon Dyson: I mean, I think that’s part of it. I agree. I’m not trying to give you — I’m long-winded, you’ve probably already been able to tell that, you know — but I’m not trying to give you a 500-word, despite our TLDR name, because you can’t adequately cover it.

Tim Church: Right, right.

Brandon Dyson: I try to do it in as few of words as possible. I’m not trying to throw out beautiful prose or anything, but 500 words is not enough to teach you every possible thing about Warfarin, right? We have a post that we just put up, you know, it’s over 9,000 words long. I feel like we’re still barely touching Warfarin. And it’s like, it just is what it is. It’s long, but we took the time. It took us months to write that to really go through, write it, edit it, make sure it was readable, make sure it was approachable. You know, it takes a long time, which is why we don’t post every day or even every week because it just, it takes too long. Future goals, maybe, but we need to have a staff of writers to get to that point.

Tim Church: Yeah, I mean, you guys just do a fantastic job. And I just, I love the quality of everything that you guys put out there. I think what’s cool is, like you mentioned, like 98% of the content which you guys have on there is free. I mean, which is great. So it’s a great resource for students, for residents, but even practicing pharmacists who need a refresher on a particular topic that’s really important, especially where pharmacists are involved a lot. So I think that is so cool, and I love the tagline that you guys have, “Get better at pharmacy.” That’s what we’re all about.

Brandon Dyson: I appreciate that. Thank you.

Tim Church: So Brandon, let’s break down a little bit on how TLDR Pharmacy makes money. Because even though you guys are providing a lot of free content, it is an online business for you and your partner Sam that manage it. Can you break down how you guys are making money?

Brandon Dyson: Yeah, absolutely. So one — I’ll start with how we don’t make money, which is via ads and things like that. So I don’t anticipate you’re ever going to read a sponsored post or have ads for Viagra or something popping up across any of our pages. And that’s just a choice because I hate dealing with those. They slow down, like I don’t like them on pages, and that’s just us doing our user experience. I’ve actually been emailed by representatives at Google or some big ad place, saying, “You could make blah, blah, blah with the traffic that your site gets,” and I’m just like, I don’t want to make money that way. So we don’t make money that way. How we make money primarily is through product generation, which we talked about “Mastering the Match,” so that’s an ebook that you can purchase to help you get into residency, right? Like my rule is if we’re going to charge you money for it, you’re going to get ridiculous level quality stuff. Like I don’t want your money, especially if you’re a student. Most of our audience are students or new practitioners. I don’t want to separate you from your money unless it’s going to be really worth your while. So we’ve written an ebook. Currently, we have “Mastering the Match.” We have another ebook called “Pharmacy School: The Missing Manual,” which is a guide to pharmacy school and doing well and setting yourself up well with it. And then we make cheat sheets as well, which are study guides, basically. We’ve got an HIV cheat sheet or an oncology cheat sheet or an anticoagulation cheat sheet. And what we try to do with these is take every relevant clinical pearl, monitoring piece, like they’ve really grown to be a lot more comprehensive. Our HIV cheat sheet is 16 pages long now, which is more or less like you can’t even call it a sheet. But it’s like everything that — as of this recording, it’s basically like everything that’s relevant for you to know about HIV pharmacotherapy, including opportunities (?). So again, it’s what is the product that I want to make? What do I want? And I’m looking for everything’s in one spot, here’s for HIV, here’s preferred regimens, here’s the clinical pearls for each, here’s the renal dose adjustments if there are any. Here’s opportunistic infections and what I need to start prophylaxing for them or when I treat them, for how long do I treat them, what are the drug interactions, what are those. Like it’s what do I think of in a product? Or what do I want in a product? Sam and I were both — I’m not going to get braggart or anything — but we were both very successful academically in school, and I think part of that is the way our brains work and organize this information. I just have a way of thinking. I can predict test questions. And my brain works that way, so I know how to study, and that goes into cheat sheet generation as well. It’s like, I just — it’s like my mutant. If I was in X-Men, this would be my mutant power. It’s like, oh, they’re going to ask about the alcohol dehydrogenases for a back of ear or the HLA, like it just — I don’t know why, I just notice these things. So that’s kind of the bulk of where we get it is through product for our income. And then we also, we’re affiliates for a few of Alex Barker’s courses or your YFP courses, we’re affiliates for.

Tim Church: Yeah, you make money off of us as well, which we appreciate that. But I think I’ve talked about on this side hustle series before that I think with a affiliate income, sometimes gets a bad rep, but truthfully, when you’re promoting products, everything that you have on your resources page, you even told me that there’s things that you believe in and you know are going to provide value to people. You’re not just pushing anything on there, you’re trying to direct them.

Brandon Dyson: Right. I think if I wanted to squeeze every penny that I could out of TLDR Pharmacy, you know, it would be different, right? But that’s not my primary, that’s not our goal. It’s to provide a resource that we wish existed. It’s to create something that we think should be there. As your site grows, it’s the fun little law, but it gets more and more expensive to run a website as it grows in popularity. I’m sure you know, it grows as your traffic grows. Your expenses go up right along with it. So we need to make money, and obviously, we take hours and hours and hours of our life to make these free articles.

Tim Church: Yeah, and I wanted to ask you about that too, Brandon, because one of the things that you guys do on your site, which I think is fair and reasonable because of the quality of the content that you guys produce is that you actually ask for donations. You know, which is not something that I commonly see, but just for all the reasons you just mentioned, you know, obviously it takes a lot of time, and it takes money to operate a website and to continue to produce this. So what has your experience been with that?

Brandon Dyson: I try not to go out of my — it’s one of those things — like again, especially if I’m going to separate a student from their money, I try not to be too much with it, so to speak. I want you to get something really valuable in return, which arguably, the blog posts are. But we do have a sort of a team of subscribers, so to speak, for donations or people that do one-off donations. And we welcome them, we love them, of course. We can’t even explain how much we appreciate that. You have two different options. You can just give a one-off donation, or you can subscribe for a few dollars a month, basically, $3 a month or $15 a month or $7 a month I think are the price points we have. And I mean, that’s a great way to support us — I like to compare it to a cup of coffee. For a cup of coffee a month, you can kind of help us exist, basically. But I try not to go too much. It’s down on the footer of the website, you know, and I mention it in one or two emails that you get when you sign up for the website. But other than that, I try not to blast it too much because generally, I’m kind of, hey, we made this new product that you can buy. This is a great way to support us too.

Tim Church: Right, right. So when you kind of break down the cheat sheets that you have and also “Mastering the Match,” and the “Pharmacy School: The Missing Manual,” what out of those products is actually producing the majority of the income? What’s the breakdown?

Brandon Dyson: Cheat sheets is definitely the majority. It might just be because we have more of them or maybe there’s more of a demand for them. We have them at various price points, anything from $4-19, depending on how comprehensive the sheet gets. And so I think that opens it up. And we also, you get a free cheat sheet just by joining our email list. So if you sign up, you get an antibiotic cheat sheet, which is kind of the thing that birthed that whole product line for us. And it’s been immensely popular, so it’s like, you get this for free. And I think a lot of people see that and are like, “Wow, this is amazing,” and then are willing to give up more, you know? And I think another reason cheat sheets work for us, I think, is that we have nurses and we have physicians and we have practicing pharmacists that follow us. The physician doesn’t give two shakes about getting a pharmacy residency, you know? But he might want to know about like all of the drug hurdles for (inaudible) management or something. So there’s I think a wider audience with the cheat sheets as well.

Tim Church: Yeah, I mean, I think it’s easy to see that what you guys are producing, especially the premium content that you guys charge for, is to that same level of quality that you’re doing with your blog posts. So that’s what’s really cool, and that’s why I tell a lot of people that you need to check that out because you’re going to get that value for what you’re paying. And what’s cool is, I mean, you’re obviously charging not very much in terms of exchange for that great value. So I think that’s really cool how you guys have that set up. Now, you mentioned that obviously, it takes time to run a website, it takes resources. Talk a little bit about your partnership with Sam and how do you guys kind of — how does TLDR function in terms of who’s having different responsibilities?

Brandon Dyson: So we work phenomenally well together, and for most things, either one of us could pick up seamlessly for the other. For most things. But we each have our sort of niches, like we each have our specialties. Sam’s specialty is one, the technology piece. And we’re a simple-to-run website. We use Squarespace, like there’s not a lot of coding or intense stuff that needs to happen. But there is a lot of stuff that integrations with email and with our sales platform that’s a lot of stuff that goes on on the back end that Sam is just phenomenally good at. I’m a lot better at just typing words into the computer box thing and hitting a submit button or whatever. So I do a lot more of the — to date, I’ve typed the vast majority of posts on the website. But now, we have Steph, who we brought on board with us. And she helps out with a lot of that, editing, guest posting, keeping stuff on the site at top quality. Sam has done a lot more of the back-end computer work, but Sam has written posts on the site. And in the early days, they were both kind of co-written by both of us. Like in the first 6-8 months of the site being active, there was probably equal doses of me and Sam. And then we started kind of the natural course of the website. We had no idea what we were doing in terms of like when we launched. We were just like, this is a thing that should exist, you know, and we kind of figured out how to make money with it or at least how to have it pay for itself. It took a long time before I would say we broke even. But it happened just through people emailing us, talking to people and experimenting with different things.

Tim Church: Well, I think that’s so cool, the partnership that you guys have. It really just does sound like you play off each other’s strengths to support the business and to make it be successful. So where did the inspiration come from for you guys to start this website and to make this great content?

Brandon Dyson: So honestly, it’s hard to remember kind of where it started. It started just with — Sam and I, we both went to the same pharmacy school. We went to Howard University, which is in Washington, D.C. He graduated a year below me. I was class of 2013, he was 2014. But both of us were pretty active in school, and both of us, I think importantly, tutored every single year of school. We were both — and in our fourth year, we were the “chief tutor,” the powerhead of this thing, very lucky, in fact. We were paid to give tutorials to our students, which was the class below us, basically. Not phenomenally well, but we were able to make a little bit of money by essentially studying your notes from last year and then tutoring the class below you, which trust me, re-going over your therapeutics notes, you know, year after year, helps you phenomenally with both the NAPLEX and with eventually creating a website called TLDR Pharmacy because you’ve been over it a number of times.

Tim Church: Right, right.

Brandon Dyson: So I think that was the biggest part of it is that we are both just kind of naturally interested in teaching and educating. We were both good at it — again, not to put too much — we enjoyed doing it, and we were able to — I think I said, we were good at taking exams. If we’re nothing else, we’re good at knowing which material is testable and what not to worry about. And so we were able to focus tutorials on study here, maybe study this if you have time, probably just forget about it and if there is a question, take the loss on it, so to speak. So you know, we both also did residency in D.C., different sites, but we talked and kept in touch throughout. And eventually, we just — it’s really hard. We talked about, we pivoted. We were going to make mobile apps at one point in time. Maybe one day, we still will. But like initially, we started getting together to talk because we were going to think about making some pharmacy-related apps. That was like the thing that we wanted to do. And it’s really hard to put an exact time where we somehow ended up being a blog, you know.

Tim Church: When did the first blog post go up?

Brandon Dyson: March 2016 is when I would say — I think it’s March 8 is our birthday. We may have had posts up a couple of days before that because, you know, if you launch, you have to launch with a couple of posts and the books. So I think it’s March 8, 2016 is our birthday. So yeah, we just did that and it’s really, really slow-going when you launch a website. Maybe you guys didn’t have quite that experience, but.

Tim Church: No, it is. It’s a growing process. And like you said, I think it takes so much sweat equity just to deliver great content, especially if you’re going to do it in multiple different formats and just the time to make quality content. I think it’s easy just to write short blog posts, which is what a lot of websites do. But to take the time to do the research to put it in, it is very, very time-consuming. And I think sometimes, even in the beginning, I don’t know if you felt this way — I know Tim Ulbrich, he has talked about it before that, you know, even though the intent in the beginning is not to monetize, per say, it’s really just to deliver quality content, but I think there does come a point where you’re questioning —

Brandon Dyson: Why am I doing this?
Tim Church: Will I ever actually make money from all this time that I’m putting in, right?

Brandon Dyson: Yeah. Luckily, it can be really cheap to start a website, right? Like it doesn’t cost that much, especially if you don’t have much of an email. Like there’s free options for getting an email server, you know. Like there’s plenty of different ways that you can do it. And you can do it really cheaply. And we did. We did the bare minimum. We got registered as an LLC in the state of Texas. I live in Texas, Sam’s currently in Virginia. Turns out Texas was much more cost effective to do it that way, so we did it that way. Another side hustle is that I teach online. I teach for Georgetown University School of Nursing. I’m a faculty there, I teach pharmacy or pharmacotherapy or whatever. But point being is that I have an .edu email address, and you can get a student discount for a few years on your website hosting through Squarespace, so we did that. Like we did everything to help us make ends meet, so to speak. So you can start it for less than $1,000 I think pretty easily.

Tim Church: It’s a matter of putting in the time and sticking with it because I think a lot of times, you underestimate what it’s going to take to maintain but also just to continually generate new content, quality content, all the time, right? Especially if you have a full-time job, which we’re going to get into that in a little bit. But I want to shift gears. So bottom line, TLDR Pharmacy, you’ve got to check it out. Get better at pharmacy, that’s the bottom line. So the other side hustle that you’ve got going on, as you just mentioned, is that you teach an online pharmacology class. So this is kind of aside from the website, something that you do. So can you talk a little bit more about that?

Brandon Dyson: Yeah. So my residency was done at Georgetown University Hospital in D.C. And you know, they don’t have a pharmacy school, but they do have a med school and a nursing school. And there was a teaching certificate of my residency. So part of that was to give a lecture, a couple lectures, for the nursing school. And they had recently, right before I came there, maybe a year it was in the making — but they had taken their NP for their Nurse Practitioner school, and they made it online. So their undergraduate portion was, and I believe still is, in person. But their nurse practitioner school that they have is all online. And I was offered — my residency director was working with them on that, so he was part of it. But I was able, I was offered, hey, are you interested in teaching? And it’s a great gig. I love it. And it still helps me write because I’m still going through pharmacology three times a year. Right? We go through and there’s three semesters in a year, basically. So I go through that, it’s once a week. I give a two-hour lecture, basically. And it’s like a Q&A. It’s a neat setup. They have pre-recorded lectures that they watch and reading assignments and all of that. And then I’m kind of like a TA where I just come in and, you know, like we go through — I have a lecture called CNS, like I go through everything from Parkinson’s to depression to Alzheimer’s. Like it’s insane to think about how much we lop into a two-hour lecture for them. But that’s kind of how it works. And it’s a really enjoyable — I love doing it. We just wrapped up the semester, literally this week, actually.

Tim Church: And how long did you say you’ve been doing that?

Brandon Dyson: Since residency, so I graduated residency in 2014. And I started pretty much immediately after that. So three times a year, three semesters a year, ever since.

Tim Church: And how’s your contract for that work? Is it an annual basis?

Brandon Dyson: No, it’s done per semester. Or yeah. You’re lopped on for 14 weeks at a time, basically.

Tim Church: And so they basically just keep renewing that because you must be doing a pretty darn good job for to continue with that.

Brandon Dyson: My students that we just finished with — and honestly, I had no idea but very touching — but they told me that there’s like a private group or whatever for students to talk about the whole curriculum. And they said like one, my class is like the — mine specifically is one of the most highly sought out — I feel like I’m bragging now.

Tim Church: Go ahead, go ahead. Brag. This is your opportunity.

Brandon Dyson: It was like the most humbling — it was such a cool thing. They’re like, “Yeah, everyone talks about, you’ve got to have his class, got to have his class.” And they said that it fills up in less than a minute, basically. Like my section is full in less than a minute.

Tim Church: Wow.

Brandon Dyson: There’s like — I don’t know — it just, I was touched. That’s the nicest thing anyone’s ever said. You’re like, come here guys, hug me. Cyberhug. So that was really cool. But it’s very rewarding. And I always learn something too because the neat thing about teaching nurse practitioners is that many of them have been practicing way longer than I’ve been a pharmacist. You know, they’ve been a nurse for a long time. They’re just now going back to get their NP, so there’s always some labor and delivery, something where I’m less familiar with drugs there, or like I’ll learn random facts like we all know alteplase used for strokes, cathflo, right? But it’s used for frostbite management in colder parts of the world and an off-label thing. They actually give them cathflo or alteplase for if you get frostbite. Random facts like that that I would never pick up on. So fun stuff.

Tim Church: That’s awesome. So it sounds like it is a very rewarding experience and just a cool opportunity for you to share some of your knowledge. But obviously also, you get paid for doing that, right?

Brandon Dyson: Oh yeah, absolutely. As much as I love doing, I would not do that without payment.

Tim Church: What is the income from that look like?

Brandon Dyson: I mean, it’s good. I make a few thousand dollars a semester doing it. I think I’m averaging about $1,000 a month doing that right now is where I’m at with them. So it’s great for a couple hours a week. You know, obviously, there’s additional work. There’s emails that I answer, there’s tests, there’s things like that. But if you were to break it down hourly for the amount of time I spend actively on that class, like I would make way more than I do in my day job. It’s just I only do it a couple hours a week.

Tim Church: Right, right. That’s cool. I mean, that’s a nice chunk of additional income coming in. So with that and the website, and then I know you got another project that you just put out, which is awesome. And I’m just looking on here on Amazon right now, so “100 Strong Residency Interview Questions and Answers” that you co-wrote with Tony Guerra, which is a No. 1 new release in educational professional development. So first off, congratulations.

Brandon Dyson: Thank you, thank you.

Tim Church: A much needed resource because I’m looking at that, I’m like, OK, where was that when I was applying to residency and going through it? But that is, you know, such a cool thing that you guys recently put out. And I’m excited for you guys. Can you talk a little bit about that?

Brandon Dyson: Yeah. That was Tony’s idea, honestly. I call him like the Yoda of producing audio books and pharmacy now. He’s like really getting good at it. But I’ve worked with Tony, I’ve been on his podcast a few times, and we’ve chatted back and forth for a few years now and worked together before, and it just was a great idea. It’s residency season, we’re like, hey, let’s knock this thing out. My stance is that once you’re — the hardest thing in residency is getting an interview. But like the next hardest thing, you know, once you’ve made past that cut, is like most people don’t realize that what the interview’s really about, you know?
Tim Church: And can get intense. And it can get intense. For those of you that haven’t gone through the process, like especially the ones that ask you — like I got asked a lot of really tough clinical questions I wasn’t prepared for.

Brandon Dyson: Right. And it’s good to know, like having sat on the other side of that table, what we’re really looking for. And it’s not necessarily that — I don’t care that you’re a clinical expert because you can learn that. But I want to see if you’re going to make up some answer, right? Or I’m going to see how you crumble under pressure, like if you go through the scrutiny of attending physician that asks you why. Like the reason you’re getting those targeted questions, you know, most of them at least, are not necessarily, OK, well he’s just not clinical enough for this residency. Like that’s not the point. The point of them is to assess how you react to questions like that, if that makes sense. And that’s what this book is covering, stuff like that.

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Tim Church: Yeah, I think it’s just a great resource to have that many questions that are available all in one place. I’ve seen other resources that are kind of mix-and-match, here and there, different places, so I think it’s kind of cool. And I hope people actually use it as like a mock interview too. I think that would be pretty cool to use it that way.
Brandon Dyson: Yeah. And I think that’s part of what we’re going for. I mean, like it’s geared toward residents, don’t get me wrong. It’s 100 strong residency questions, right? But these are standard job interview questions, especially if you’re going to be in the field of pharmacy. Some of the questions, you know, you could go apply to be a server at Applebee’s, and you’ll get asked the same questions, right? Or some variation of it. Some of them are just those situational interview — tell me about a time that you had a conflict, you know, like it’s the same thing, just applied to pharmacy. It’s a book that will benefit you, period. We go through the question, we give you a sample answer, and we tell you why that answer’s good from the perspective of people that listen to interviews just like this all the time, you know? So it’s, I think, a really helpful book. And we did a really cool giveaway when we first got it launched on Amazon. We just gave it away free for a day. And it was probably the reason it became a No. 1 is we gave away — over 2,100 people I think downloaded it or something. So that was really cool.

Tim Church: Wow. That’s impressive. That’s awesome. Probably a combination of the audience that you built but just the genuine interest in this topic. I know you guys are coming out also, there’s going to be an audio version. That’s on its way?

Brandon Dyson: Yeah, that’s — I guess by the time this podcast airs, it’ll be out. We’re within a couple of weeks, basically. It’s submitted to Amazon or to Audible, so it’s just a matter of waiting for the Bezos approval, and then we’ll kind of go from there, you know. So that’s kind of cool. And the audio book is really helpful. You can listen to that in your car on your way to the interview, right? Or on the plane ride if you’re flying to an interview or anything like that and just kind of really help yourself prepare that way. I listen to audiobooks all the time, so it’s a great way to absorb content, you know, especially if you’re not a visual learner or whatever.

Tim Church: Definitely. Well, and I think there’s so much available time when you’re in your car or doing mindless activities where you can really multitask with the audiobook, so I’m a believer as well. So what I want to know is you’ve got a lot of businesses, a lot of things going in that are bringing in this additional income. But what is your strategy on how you’re allocating that? Are you specifying this additional income as going to different place than what your full-time income is? Or how are you doing that?
Brandon Dyson: No, that’s a great question. To me, it’s all the same pot. Like I’m the sole income earner for the family. I’ve got a family of four. A new family of four, for that matter, 2 months old is our youngest right now. And I understand the points of separating and mentally, at least, I do. But to me, it’s also all going in the same pot. And so I use it to help us meet our financial goals. You know, we’ve got a house that always needs updating, right, or something breaks or we also for the longest time, we lived in a 700-square foot apartment. So when we finally bought a real house, I mean, it’s still not furnished. So we have things like that, but I’ve also, you know, I graduated with just over $200,000 in student loans, which I’ve got down in the 90s now, so we’re working on that. But I don’t want to sacrifice retirement, so we’re contributing there. You know what I mean? So it’s a matter of like in my ideal world, I would be like, maxed out in all possible retirement contributions, IRA, 401k, etc. while paying down extra on loans and things like that and maybe having a little bit of fun money for buying a couch for upstairs or something like that for the house.
Tim Church: Right.

Brandon Dyson: But we need a piece of furniture so there’s a place to sit somewhere upstairs. So it kind of just, to me, all goes into things like that. And then it’s just a matter of prioritizing what’s most important with my wife, myself, like we make that decision. We meet together somewhat regularly and kind of say, OK, next little windfall we get, you know, we’re going to spend x amount on this, we’re going to do this with x amount, and we kind of make the decision that way.

Tim Church: That’s great. I mean, that’s cool that you guys work together, you already have a plan in place for this additional income as it comes in. So obviously, we talk a lot about that in “Seven Figure,” but I think it’s important because sometimes, people will treat the newfound money differently. But I was almost like setting you up for that. You passed, by the way, Brandon.

Brandon Dyson: Yes. I read “Seven Figure.”

Tim Church: No, but that’s cool. And I think that really is the key is just knowing what your plan of attack is. So I mean, a lot of people, when they talk to me about side hustles and things like that, I mean, they always talk about how difficult it can be to manage a full-time job and your personal life. And obviously, you’re doing a lot of things. I mean, we just went through, I mean, different books, eguides, the website, you know, I guess first off, you know, what is your full-time job as a pharmacist? And then how are you managing all of these side hustles with that job and then also your personal life?
Brandon Dyson: Yeah, that’s sort of a — struggle is not the right word, but it’s definitely an endless, you know, battle let’s call it. That sounds like a struggle too. But it’s something I think about a lot. So my full-time job, I’m a pharmacy manager. I’m an oncology specialist, if you get official into what I do in the real world, so to speak, so I’m a pharmacy manager of an outpatient infusion clinic. And we’re also a retail pharmacy. So one of the benefits of this — and I actually just transitioned. I was in a hospital working forever as an oncology pharmacist but just inpatient generalist, so to speak, up until literally about six months ago, this opportunity came up. So transitioned, it’s a big year of transitions for us between having a child and changing jobs and everything like that. But the cool thing about this is that it’s much more banker hours, so to speak, in terms of pharmacy, you know? Like my job is now Monday to Friday, no evenings, weekends or holidays, which coming from hospital work is just like a godsend, especially growing a family. So that’s excellent. In terms of finding the other time, it just requires a lot of scheduling with my wife to make, well, we know when I’m teaching. It’s the same night every time. I try to get the same time slot so that that’s always consistent. OK, I teach on Thursdays or whatever. I think the key, the key to it, you know, in terms of making TLDR and doing ebooks or whatever else it is, it’s doing things that you’re passionate about. I’m just not a person that sits around and watches a lot of TV. I’m not judging anyone that does or anything, I just don’t do it. It doesn’t interest me as much. I watch a show with my wife, and we like to watch movies, but if I’m given free time, I’m probably going to read or I might want to work on — like it’s fun to me to produce things, like to make a website. I love the juxtaposition of putting Star Wars references in — I crack myself up with my own stuff all the time. Like and it just is fun for me to do. I don’t know why. Because I’m a nerd like that, I guess.

Tim Church: I’m pumped because I did a webinar for the APhA member this week, and you inspired me. So I had to put one in there. It wasn’t a Star Wars. I think it was like a Full House one.

Brandon Dyson: Oh, perfect.

Tim Church: But it seemed to work. But I was like, oh, Brandon would be proud of that.

Brandon Dyson: So proud. Yeah, it’s just — you have to enjoy it. Like I enjoy doing TLDR. If I didn’t — I mean, I was not paid for TLDR Pharmacy for a very long time, I assure you. And it kept going because I enjoy doing it. And I’m not retiring or anything any time soon, but it does bring home money for me now. And that’s also incredibly — you know, there’s nothing more rewarding to me than creating something. Like TLDR Pharmacy is like a diary in so many ways for me, you know? You put that out there, you try to make something of value and having complete strangers give you credit card information for it and then tell you about how excellent it was and how much it helped them do this. And I don’t think I would have passed the NAPLEX without this. Like I can’t tell you how gratifying it is, just the reach that we have. It’s amazing. I love it. And I would do it for free. But I’m happy to be paid for it too, you know?

Tim Church: Of course, of course.

Brandon Dyson: So I think that’s really on balance. I try to be — ironically, for me, having a family, I think actually made me more productive, in a certain sense. Only in that there’s this thing called Parkinson’s Law, which is the amount of time that it takes you to do something will expand to fit the amount of time, you know, the amount of space that you give to do it. I just have less time now, you know? I really want to spend time with my family. I don’t want to be one of those fathers that’s hovering over the computer not paying attention to his kids, saying, “Daddy’s got to write.” That’s not going to be me either. I just have less time, so when I do have an hour or two hours, I’ve got to be really intentional about it. And I think ironically, it helps me, I find myself that I’m not scrolling Facebook now, you know? And I would never have guessed that, but I think it helps. It makes me, OK, I have to focus. And that’s kind of how I fit it in. Do stuff that’s interesting to me.

Tim Church: So it sounds like it’s making you much more intentional about how you’re scheduling that time and making sure that you’re doing what you need to do for the website and your projects but also making sure that there’s quality time there. Is there any specific timeframes or in a given week, do you work in the morning? In the evening? Weekends? Like what seems to work best for you?
Brandon Dyson: So up until the 2-month-old, until Baby 2 came, I was a religious up at 5, work on TLDR or whatever else I was doing, you know, for a couple of hours, and then go to work. As anyone with small children can attest, that schedule — my youngest son does not care about that schedule at all. Neither does my oldest, for that matter. So it’s much more now, less regular. I still try to get up early. But I’m not waking up at 5, at least not right now because I probably slept terribly, and so I need that extra hour or so. So I’m sleeping until 6. And I try to work on stuff, and most mornings, I’ll be able to get an hour in before I have to start getting ready for work. So I’m getting about an hour most mornings. Unless I have a specific deadline with TLDR, which is great when it’s your own business, you don’t really have a specific deadline with it unless you set one internally. So unless I have a specific deadline, I don’t do a lot at night unless it’s I’ll respond to emails, catch up on emails at nighttime and stuff like that. We do get a lot of emails from people because we encourage it. I enjoy connecting with people, so I put that on myself. But I enjoy that too. Weekends are hit-or-miss. If there’s time, like during naptime for the kids, I’ll spend a couple hours doing something then. But you know, otherwise, I just try to spend time with my wife or family or do things like that. That stuff’s important too and without that, then none of the TLDR stuff really could happen, right? I couldn’t do it without the support of my wife. And our relationship wouldn’t work without putting in those dividends too, so to speak.

Tim Church: I hope she listens to this. You’re going to score some major points there, Brandon.

Brandon Dyson: Almost guaranteed she won’t. But I’ll tell her to. This one, you’ve got to.

Tim Church: Yeah, exactly. Exactly. Well, that’s awesome. And thanks for sharing that because I think a lot of people are a little overwhelmed, or just the idea of trying to take on something else beyond their full-time job and their personal life, it can just be pretty tough to think about and to actually put some kind of a vision into reality.

Brandon Dyson: If I could say just one piece to help with that is that especially in the early days of TLDR Pharmacy, like everything had — we published well over 100,000 words. I counted, again, because I’m a nerd like that. And it all happened one hour at a time. You know? Like it does not have to be — like you can build a great thing one hour at a time. It will take a lot longer than eight hours at a time, but like TLDR Pharmacy, even still is primarily between — because Sam’s a father as well, you know. Like we all have full-time jobs. It’s built one or two hours at a time. And then if you make remarkable content or you make a reason for people to come, and it grows, and you can grow with it as well. But it’s, you know, it’s a side hustle. It truly is a side hustle. We do it when we have the free time for it.

Tim Church: Yeah, that is so good, what you just said. I mean, I love that. One hour at a time can turn into something pretty outstanding, pretty remarkable. And really, when you were talking about that, it kind of brought me to mind “The Compound Effect” by Darren Hardy, which is taking small, consistent actions over time just have these astronomical results. And I think that’s so cool because even if it takes awhile to get things there, just that consistency can really pay off over time.

Brandon Dyson: Yeah, when we launched, we would get 100 people a week, you know, or sometimes 200. No, 100 a month was probably good for us when we first launched the site. And we hit over 40,000 a month now and still growing, you know? Like it’s just one hour at a time. The reach you can have is amazing.

Tim Church: Well, Brandon, as we wrap up here, what advice would you give to other pharmacists or even students out there who have an interest in becoming an entrepreneur or starting a side hustle?

Brandon Dyson: One, I think it’s one of the greatest things you can do. I don’t want to get doomsday on our job outlook, so to speak, but you’ve got to have something to set yourself apart. TLDR Pharmacy is really fun, but it helped me get my current job. You know, the people interviewing, two of the pharmacists had known and downloaded cheat sheets from the site that I was interviewing with. So I’m like, whoa, that’s weird.

Tim Church: Wow, that’s awesome.

Brandon Dyson: But it’s something you’re known for. And the way I look at it, it’s a multifaceted effect for your career, like being into entrepreneurship. This is I’m speaking to a blog. I mean, it could be any side hustle. But one, you’re giving yourself a little bit of buffer with your income. If I were to lose my day job — knock on wood — I’ve got a couple of other streams of income that while would not be enough to cover all of my expenses, help. Right? Like it can really help as you start looking for a new job, you know. You’ve made yourself a little bit more resilient so that you’re not 100% dependent on this one job. And that’s especially true as you hear, oh, well this pharmacy’s cut down to 32 hours or whatever it might be. Or the starting salaries are dropping. Again, I’m not trying to get doomsday or whatever. But having additional income streams helps protect you from that and is part of a safety plan. If you want to go the route of a blog or any other sort of entrepreneur, your key thing is providing value to people and being your own unique voice. I think TLDR works because it’s our personality. You’re hearing Sam and I when you read these posts. Like it’s just us being us. Same with Steph. Steph is so into Star Wars. All of her posts have so much Star Wars. And like it’s just be you. Like we stand out, we are different than DiPiro (?) because we do things like that.

Tim Church: Yeah, I don’t see — I don’t remember there being any like memes in DiPiro.

Brandon Dyson: Gimbel. (?) Go to Gimbel had something, right? So I think, you know, the other is just to learn. Like I do enjoy learning about entrepreneurship. So I read a lot. I read books, you know, I’ve invested heavily in learning how to write, to write better and to communicate more effectively. So it’s like you’re investing in yourself. And I did that within the guise of helping TLDR Pharmacy, but you know, the cover letter — for this job that I currently took, I wrote the cover letter for it in like 30 minutes. And I was like, wow, that’s really good. I’m done. You know? And that happened because I write all the time now. It’s just through practice. So it’s like, all of these skills build up. I’ve taken courses on sales copywriting, for example. One, because it’s interesting. It’s an interesting science that I never thought about in terms of how do you effectively write sales copy or write copy. But two, it makes you communicate more effectively. You know? You have to put the bare minimum, and that gets fed into every single post on TLDR Pharmacy, even when I’m not selling you. I’m communicating very clearly and effectively with you. And like all of these skills build on each other. You learn a little bit about entrepreneurship and about how a business works. And now, all of a sudden I’m the manager of a pharmacy. I didn’t have necessarily prior experience, but this just kind of dropped in my lap, you know? Different things open up. Like this wasn’t part of my five-year plan. I don’t even really have a five-year plan. I just kind of work on what I think are interesting things that are going to improve me in some way and see where the wind takes me, so to speak.

Tim Church: Well, that is so cool. And I appreciate you sharing that because, you know, any way you look at it, when you’re relying on one source of income, one stream of income, you’re certainly there’s always a risk there, no matter what kind of job that you have. So I think that’s cool, like what you said about having multiple streams and making it work but also just the ability to develop those different skills can help you in many different ways. So I think that’s really cool. Well, I just want to close up here, Brandon, but just want to say thank you so much for No. 1, coming on the show, but just your commitment to the pharmacy profession. I mean, one of the things that really has stood out with your content but just you as a person is just how authentic you are and that commitment that you have to really help people and see them succeed. So I know that people are going to be better off because they’ve interacted with you, whether that’s on a personal level or whether it’s through the content that you’ve delivered. So just thank you for all that you do.

Brandon Dyson: I really appreciate that, Tim. Thank you so much.

Tim Church: Now, if you want to reach out to Brandon, you can check out his TLDRPharmacy.com. But if somebody wants to get in touch with you personally, where can they go, Brandon?
Brandon Dyson: You can email me also, just it’s at [email protected].

Tim Church: Awesome. Thank you so much, Brandon. It’s been a pleasure.

Brandon Dyson: Thank you, Tim.

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YFP 083: You Know Where the Weight Room Is?: TJ’s Rise to Becoming an Entrepreneur


You Know Where the Weight Room Is?: TJ’s Rise to Becoming an Entrepreneur

On this episode of the Your Financial Pharmacist podcast, Tim Church, YFP team member, leads another edition of the Side Hustle Series where he talks about ways you can create additional streams of income to reach your financial goals faster. This episode features Dr. TJ Allan, a pharmacist and entrepreneur who owns three gyms and is now teaching others how to open their own gym.

About Today’s Guest

TJ is a pharmacist, father, husband, and entrepreneur that enjoys fitness, arguing about the NBA, visiting Disney, and discussing all things business.

Summary

TJ Allan graduated from St. Louis College of Medicine in 2007 with not only a passion for pharmacy, but also for entrepreneurship. While in college TJ didn’t take on large expenses and was very conscious about his purchases and lifestyle. After he graduated, he began working for Walgreens. He was making a good salary and had benefits, however, he jumped on an opportunity to work as a local pharmacist in his small town so that he could become an entrepreneur.

He was living with his parents at the time and drove the same car he did while in college to keep his expenses low. This allowed TJ to save money to use for his business ventures. He opened his first gym, Ageless, in his hometown and broke even by the end of two weeks. He only had to put up $70-80,000 to start. Although several people said that the gym wouldn’t be open long because of its location and the success rate of gyms in general, his optimistic personality reminded him that he could have success. He continued to open two other gyms (a studio gym and spin gym) which have both been successful and are still open.

Ageless, which follows a 24 hour model with classes and only needs 40 hours of staffing each week, brings in $125,000 in revenue with a net profit of 40-45%. Each month, TJ makes $3,000 to $4,000 from Ageless as passive income, however he invests it directly back into the business. Collectively, the other two gyms bring in $90,000 of profit each year.

Of course, TJ has had several failures along the way, but these have taught him so much. He’s learned the importance of marketing and now follows a lean startup method.

TJ has created a work and life balance allowing him to be present for his wife and young daughter. He also has worked to create efficient business models so that he doesn’t have to spend a lot of time running the other businesses. With a block method of scheduling, he works on certain projects each day while also continuing to work as a pharmacist in his hometown.

Mentioned on the Show

Episode Transcript

Tim Church: What’s up, everyone? And welcome to Episode 083 of the podcast. I’m really excited about today’s guest to kick off the first side hustle episode of the year. I think you’re really going to enjoy hearing his story. On the first episode of 2019, the other Tims talked about setting financial goals and how important they are to having a successful year. For some of you, one of those goals may be to finally start that business or project that you’ve been thinking about. If that’s you, I really want to encourage you to think about those next steps to make that vision become a reality. And if you need some inspiration, you definitely don’t want to miss out on TJ’s story. So Dr. TJ Allan, he’s a pharmacist and entrepreneur who owns three gyms and is now teaching others how to open their own gym. He’s also a father, enjoys arguing about the NBA, visiting Disney and discussing all things business. Let’s go ahead and jump right into the interview.

Tim Church: TJ, thank you so much for taking the time to come on the show and for being a part of this side hustle edition.

TJ Allan: No problem. Thanks for having me.

Tim Church: OK, being a gym owner, I have to ask you this question before we go on. If there were no royalty issues to worry about, and I could have put on any song for you as you walk up to the mic for this recording, what would it be?

TJ Allan: Right now, I’m a Cardi B man. I don’t have a workout unless Cardi B’s on my iPod.

Tim Church: Wow, is that mandatory in all of your gyms too? That they’re playing that?

TJ Allan: The workout doesn’t count unless there’s Cardi B playing at some point in time during it.

Tim Church: Oh, that’s awesome. I was going to say, I thought maybe you’d go old school, but that’s cool. I like that. Well, I’m really excited to discuss your entrepreneurial and how you came to acquire three gyms. But before we do that, can you talk a little bit about your career path as a pharmacist?

TJ Allan: Yeah, because I think it’s really important to talk about that because there’s so much right now in this entrepreneurial world ripping on college and saying, if you want to go open these businesses, you don’t need college, it’s a waste of money, everything else like that. You know, I can honestly say that without college and without going through the pharmacy route, I don’t think I would be where I’m at with my entrepreneurial stage, without it. So I had actually attended St. Louis College of Pharmacy, graduated in 2007. I got involved in pharmacy, I had my sister’s boyfriend at the time had just graduated from there when I was a junior in high school, so it was on my radar. I was really big into sports, so I was trying to kind of figure out, do I want to do sports, do I want to go into something educational? And I was passionate about helping people is what I would kind of say. And I was also looking for a job that was secure, that paid well, and there was plenty of opportunities around. So of course, pharmacy was a viable option. And it was also nice that it was 45 minutes from my house. So that’s kind of how I got started. I love St. Louis College of Pharmacy. It was a great college. I enjoy pharmacy. People always say, you’ve got all these businesses, you’re doing all these, why don’t you just do this stuff full-time? Why are you still in the pharmacy? I like pharmacy. There’s really nothing right now I can say bad about the pharmacy world other than of people outside the pharmacy world ripping on it. But from my perspective, pharmacy has given me everything that I have right now.

Tim Church: Yeah, that’s awesome, TJ. And thanks for sharing that because I do agree that there is a lot of negativity, and I think it depends on kind of the environment that you’re in, the employers that you work for, but I think there are so many great opportunities to not only have a job and a position, but one that you feel fulfilled and feel like you are truly making a difference. So can you talk about your current role as a pharmacist and what you’re doing?

TJ Allan: Yeah. So right after I graduated pharmacy school, you know, I knew I wanted to move back home. I was a small town kid. My hometown and where I was born and raised has 3,200 people. I went to St. Louis, I’d been to other things, I don’t like the big city. So I knew I was going to come back to a hometown. At that point in time, 2007, you know, opportunities were everywhere. CVS was offering still the $40,000 sign-on bonus. I could go anywhere. I had actually signed on with Walgreens. And at that time, I was a floating pharmacist, so I was picking up shifts. I mean, I was working 60 hours a week, there were so many shifts available. So it was nice. So I stayed at Walgreens for about a year, maybe a little bit less than a year. And I had that entrepreneurial itch. I knew I wanted to get in something, open my own business, but I knew that being at Walgreens probably wasn’t going to allow me to do that because my hours were sporadic, when I was at work, I had literally no access to my cell phone or anything else. So I started looking for a job that would allow me to chase my entrepreneurial dreams but also allow me to still be in the pharmacy industry. And just by coincidence, the pharmacy was located in my hometown that I’d actually sent a letter to the owner my sixth year of pharmacy school, saying that I wanted to buy it, the pharmacist in charge job opened up at Sullivan’s Drugs. So I, of course, jumped on it and interviewed with them, did really well during the interview, but I was really kind of candid with I talked to them, you know, I’m coming back here at this small pharmacy because I want to also chase these entrepreneurial dreams that I have. So there are going to be days where I’m going to have to miss, I may not be able to work five days a week, I may have to take some personal calls during my shift, I may have to have Internet access during my shift. And he was fine with it. I mean, he was looking for somebody, but I told him, I said, “I’ll give 100%. I love pharmacy, but I also need to do this stuff.” So of course, there was a salary difference coming and going from Walgreens to a small, independent pharmacy. And there was also a benefits difference. So I mean, I took a hit. I went from Walgreens, I think at that time, I was making about $125,000 a year. And I started back there at $100,000, maybe $98,000 a year. Walgreens, of course, you had all the benefits back there. At that point in time, when I signed on, there was no retirement package, there was no IRA, anything like that, there was no health benefits. I was paying my own health insurance. So it was a hit, but it was a sacrifice that I was willing to make because I saw my long-term goals.

Tim Church: Was that a tough transition at first, taking that cut that you did?

TJ Allan: Not so much because, you know, I read a really good book. I got lucky. My sixth year in pharmacy — actually, fifth year in pharmacy school, I had a professor, Dr. Kenneth Shafenmeier (?), and he was kind of our business professor. And he really kind of took me under the wing and really explained things because he knew I kind of had a passion for the business side of things, he knew I wanted to be in an independent pharmacy or possibly even own one. So he had kind of always led me money-wise to the right things and the right books and everything else like that. So like the first book I read was “Rich Dad, Poor Dad,” by Robert — and I’ll probably butcher his name — but like Kowaski (Kiyosaki), is how I think you pronounce it. And you know, people have their opinions on that book. Some people say it’s awful, and the investment advice in there is horrible, outdated, etc. And that may very well be. I’m not here to argue that. But I will think what it did for me — and I think it will do it for a lot of pharmacy students that they need to read — is that it gave me the mindset of what do I spend my money on? Am I buying assets, which I had no idea what they really were at the time in pharmacy school. I was just trying to get by organic chemistry and that kind of stuff. Or am I buying these expenses? You know, am I buying a new car? So for me, I always kept my expenses to a minimum. At that point in time, when I was working for Walgreens and making $125,000 a year, and I’m still living with my parents, and I’m still driving the same car that I had in pharmacy school. So I never had these extravagant expenses like when you first get out of pharmacy school, I mean, you go from making $10,000 a year to $125,000 a year. Of course, the first thing you want to go buy is a brand new car. And it’s usually $50,000-60,000. I mean, you’re going probably for a BMW or a Mercedes, something like that. When you’ve suffered six years of pharmacy school and really worked your tail off, you want to be rewarded. I was never interested in that because I was just always interested in a business. So I looked at every expense I had was, man, what if I put that money in a business? What could it do? I mean, that was kind of my passion, that was always kind of my hobby was these businesses. I was never into cars, houses, that was not my thing. Those just didn’t really ever entice me. So for me, going from $130,000 to $100,000 at the independent pharmacy wasn’t really a big issue because I didn’t have those expenses.

Tim Church: And too, it sounds like you kind of had the vision and where you were going and the opportunities were going to be there by making that transition. So I think that’s pretty cool. I want to take a step back because what you said is pretty interesting because if you would have said what you did in the interview process to even another independent owner or somebody else to say, “Hey, I’m taking this job because I want to have the ability to work on some side hustles and other businesses, and I may even take calls during my shifts and things like that,” I mean, what was that dynamic like? Because I’m just picturing here like that if you were to say that, I have a feeling most employers probably would not like hearing that or probably would sort of turn away at that. Can you talk a little bit about that?

TJ Allan: Yeah, you know, I probably wouldn’t have — I know I wouldn’t have said that if I didn’t do my homework prior to. But I had known — like I said, in 2007, pharmacy market was all over. I mean, there was opportunities everywhere. I mean, jobs, they were struggling to fill spots for pharmacists. So I knew I had an advantage with this because I knew what Walgreens and CVS was paying, and I knew what this guy was paying. So I knew he was going to struggle getting someone to come to this small town at that pay rate as a pharmacist, and especially a decent, good pharmacist. So I knew had an advantage there. And I also kind of made it seem like, we had — I left this out. I should have mentioned this earlier. But during the interview process, you know, we had a handshake agreement when I left that I wanted to buy his pharmacy. And that’s kind of how I sold it, you know, I’m going to be doing all this stuff on the side, but I guarantee you I’m going to be giving 100% because I want to own this pharmacy when he retires. At that point in time, he’s about 66 years old. Now, he’s 70-something years old. So I think that’s what kind of sold it to him was he knew I was interested, he knew I was passionate, he knew I was going to give it all my all. But he also knew his pharmacy only did on an average day, 150-160 scripts a day. So there was a lot of time of just standing around. And he knew that. He was smart enough to know that. And he was smart enough to know, hey, I’m not going to be sitting here taking a phone call when I got six people waiting on me. But there was a lot of downtime that I could be working on that stuff. So I think that’s kind of why it worked because like, yeah, you say that at Walgreens, you say that at CVS.

Tim Church: Yeah, hit the road, Jack, right?

TJ Allan: It’s going to be a handshake and, OK, we’ll get back to you. So I mean, those three things right there: knowing there was a huge gap in pharmacists and knowing that I wanted to — knowing that there was a lot of downtime and knowing that I really wanted to buy that pharmacy I think is kind of what sold that.

Tim Church: Wow. That’s a really cool story right there. So at what point in your pharmacy career, you talked about reading “Rich Dad, Poor Dad” and kind of using that as a way to figure out how you’re going to acquire assets, right? And not just liabilities. I mean, at what point did you say, “You know what, I really want to do something beyond pharmacy or something where I have more control and the ability to really dictate kind of that additional income that I could bring in?”
TJ Allan: It was about three months into Walgreens. And I know there’s a lot of people that bash Walgreens, and I honestly can’t say anything bad about my Walgreens experience. I had a lot of good pharmacists, I had a ton of good technicians, really great pharmacy supervisors, I enjoyed the majority of the stores I was at. The problem I had with Walgreens was the problem I think everyone has with their employer. You only get paid if you’re there. So I knew, I was going to be $125,000 and have these 2% raises over the year or whatever the raises are now at Walgreens, and that’s the only way I was going to increase my money unless I want to take extra shifts and of course, it’s tied to me being there. So I knew right away, within three months, you know, if I want to make more money and I want to kind of break those chains from making money and having to be there, it had to be, you know, the entrepreneurial route.

Tim Church: Wow, that is just a cool vision. And I think a lot of people, they get that vision, but not everybody acts on it. I hear a lot of stories of people wanting to make a change, they have ideas for a business, but they never go out and actually do it. But beyond kind of getting additional income and not having to always trade your time for money, did you have any other motivations for wanting to pursue something else and starting a business?

TJ Allan: Yeah, you know, this is going to sound weird. No, I was an athlete in school, and I love sports. But you know, I always had this creative kind of thing. I always wished I could sing or play the piano or I was really good at art. I just had this always — envied these creators. And I think that’s maybe why I went more so with entrepreneur because it’s something I can create, it’s something I have control over, you know? I think entrepreneurs are amazing and probably not given enough credit for the creativity because they take something in their brain that they think could benefit the world, and they put it in action, and then it becomes concrete and tangible. And then people enjoy it. You know, Walt Disney is kind of one of my idols. Walt Disney had this amazing, amazing imagination. And then he turned that imagination into concrete, tangible things that people just love. You know, I’m a Disney fanatic, my family’s a Disney fanatic, we go three or four times a year. But it’s —

Tim Church: DisneyWorld or DisneyLand?

TJ Allan: Both. We go — usually, two or three times a year, we go to DisneyWorld. My wife does the marathons. And then we, in fact, just got back from DisneyLand three weeks ago. And then we’re going to DisneyWorld here in another month.

Tim Church: Oh, that’s awesome. I was just at the food and wine festival, and it was amazing. Great experience.

TJ Allan: And honestly, I go there for a lot of inspiration. Disney is one of those companies — Disney’s like Nike. You watch those companies, you can learn so much, even if you’re in this small mom-and-pop shop in rural Illinois with 3,200 people, there’s so much I can learn every time I go to Disney about how they interact, how they create this experience. So yeah, for me, it’s more about creating an experience and creativity. The money’s nice, and you know, you always have to chase the money because if you don’t make money, you don’t have a business. But really, creating some and creating that experience and creating those bonding experiences with your customers, I think that’s kind of what I’m always after.

Tim Church: So talk about what you’re doing right now. You know, I’ve kind of laid some seeds earlier that you’re owning multiple gyms. So how did that come into play? How did you start that?

TJ Allan: So you know, I kind of got lucky. You know, I think a lot of entrepreneurs don’t put enough emphasis on luck, the role of luck in their success. So I have had luck. And so the first gym I opened up was in my hometown there. The gym had just closed, it was a Curves, it was a women’s only. And kind of me and some friends got together and we were like, man, we wish we would have a gym in town. I was like, you know, Dr. Schafenmeier was in my ear, he always was trying to tell me, start a business. Even when it’s a hobby, start a business because you learn so much when you start a business, and so much of starting a business will help you in pharmacy and will help you in your personal life too. So I told them, I said, “I’ll open a gym. If it fails or if it doesn’t do well, it’s a tax write-off for me. I don’t care. But you know, I’ll open a gym.” So I got lucky, found a business that was — or a building, I should say — the owner really wanted to get rid of, bought the building, bought some equipment, opened up. And honestly, it was a success from Day 1. We broke even by the end of the first month. I was really, by the end of within two weeks, and we really have not had a unprofitable month since we opened almost 10 years ago.

Tim Church: Wow. That is awesome. What’s the name of that gym?

TJ Allan: That’s Ageless. So that’s the one that’s in Gillespie. So yeah.

Tim Church: Is that a trademark name? I love the name.

TJ Allan: People always ask me, where did I get this name? And it’s funny, at the time, my fifth year in pharmacy school, we had this elective. It an osteoarthritis elective, and the teacher, one of our assignments was, you know, create some kind of business or entrepreneurial thing that could help patients. And mine was a gym, of course. And at the time, I really had no interest in opening a gym or even thinking about that. But I named it in my paper Ageless. I put how osteoarthritis, getting people stronger, these lifestyle modifications can really help people, even with osteoarthritis. And so we kind of just used that and yeah. I haven’t trademarked it yet, you know, my lawyer’s on me about doing it. I honestly just haven’t just because I’ve been involved in so many other things. It just always kind of slipped my mind every time I try doing it.

Tim Church: Well, I love it. I think it’s a cool name. So how much capital did you have to throw in to get this thing started?

TJ Allan: So that’s the tricky thing. When most people think gyms, I think that people think I’m a lot more successful than I am. Because when most people think of gyms, they think of these big, huge, golden gyms, Planet Fitness, these ones that cost multi — $2 or $3 million just to start. My building cost $65,000 at the time. I put 20% down. The gym equipment to put inside the building was right around about $50,000-60,000, so I only had to put up about $75,000-80,000 to begin with. And really, cash-wise, I only had to put about $25,000-30,000. Everything else was on loans. So I really didn’t have to put up that much. Tim Robbins talks a lot about asymmetrical risk, reading his books or any of the investing stuff he talks about with these asymmetrical risks, and that’s kind of how I always looked at, you know, how much cash do I have to put up? What does this mean to me? And I always kind of — this is a weird thing to say — but you say, “I’ll put up enough cash for a car. Would I rather have a car or would I rather just invest this in a business?” And that’s kind of how I look at it. So about $50,000, $60,000 is the most cash I’ll ever put in a business initially just because of the risk.

Tim Church: Was that tough? I mean, because I think a lot of people listening are probably like, wow, I don’t know that No. 1, I could come up with that amount. But even if I could, throwing that all into a gym, you know, from somebody else’s perspective, you could say, wow, that seems pretty risky. What were your thoughts behind that? Like did you have any anxiety about putting that much in?

TJ Allan: I honestly didn’t. And I think it’s 1, I’m an extremely optimistic person. I live in a world of abundance that I think I’ve always thought that, that anyone — and that’s kind of what with my clients at the gym, I believe in everything. Anyone can have success. So failing never really went through to me. For me, losing that money never kind of crossed my mind. But I mean, I had the cash, like I said, my expenses were minimal. I was living with my parents, I was still driving the car that I had in college. So I accrued no new expenses once I graduated pharmacy school. So I go from making about $10,000 a year in a part-time job as a pharmacy tech sixth year to $125,000 a year at Walgreens. And I mean, I worked every shift I could at Walgreens because I knew I needed to have a nest egg if I wanted to do some kind of business. The second thing you look at — and this is what people often forget — is even with that, my building, I could have resold and got my $65,000 back guaranteed. I mean, I got a steal on that building. And even with my equipment, I wouldn’t have been able to sell my gym equipment back for a thing, but I would have got 50 cents, 70 cents on the dollar. So all in all, if it would have failed, worst case scenario, I would have only lost maybe $10,000 max? You know, that’s — to me, that was worth the risk.

Tim Church: Got you. So I think that’s awesome because it sounds like you decided, hey, I’m going all-in. And basically, your perception was that I’m OK with that risk. I’m OK with going in head first because, you know, I believe that I’m going to make this work. And if it doesn’t, you know, I’ve got somewhat of a contingency plan. But it sounds like you were never planning for that. It sounds like you were planning to be successful, and you were going to make it work.

TJ Allan: Yeah, I was. And I guess I shouldn’t have said I didn’t have a contingency plan, because I did. Because I knew that I could always sell the building, I could always sell the equipment back, and at max, I would lose $10,000. But I always go back to a thing, you know, if I wasn’t opening these businesses, I would have probably wasted that money. I probably would have went out and bought a BMW or I probably would have went out and started building a house or something like that that I would have sunk that money over there instead of in the business. So I think that kind of helped me a little bit too.

Tim Church: So you mentioned that essentially, even from month 1, that you’ve either broke even or the business has been profitable. We’re talking still about your gym, Ageless.

TJ Allan: Yes.

Tim Church: I mean, obviously, there are gyms all around the country that are not successful. And I’ve seen many that close just after a few months. So what would you say — what is the secret sauce that you’re injecting into the business to, you know, make it successful, make people to come and to use the facility and getting more customers and retaining customers?

TJ Allan: Yeah, that’s a good question. And if it was one thing, it would be real easy. That’s a good question. It’s a really hard question because if I could narrow it down to one thing — but I don’t think I can. I found a location, an environment, where this gym thrives. You know, most people overlook small towns. Most people have never been in a town of 3,200 people. So most people, this has never been even on their, you know, plan. So I found this small town that most people assume wouldn’t even be able to sustain a gym, and I’ve made it work. And I’ve made it work because I’ve built this efficient model of a gym, and that’s kind of what’s made it succeed underneath the engine. But really, what’s kept it profitable has been the community we’ve created. You know, we’re all about community. When you’re only 3,200 people, it’s a small town, it’s people who take pride in their community, they all live there because they love the people that live there because there’s not a lot of opportunities in small towns. There’s not a lot of job opportunities in small towns. There’s not a lot of businesses in small towns where you can go and enjoy a lot of things to do. I mean, people stay in small towns usually because of the people. But that’s kind of always been our focus. We realize people live in small towns because people enjoy the people in small towns. So our focus has always been on the people. And if you can make the people happy, you can create that community kind of feel, you’ll do well and you shouldn’t have to ever close your doors.

Tim Church: So did you ever have anybody recommend against you doing this or say, “TJ, you’re crazy for going all in on this?” Did you ever have anybody?
TJ Allan: Absolutely. The few biggest business guys in Gillespie that I’m actually friends with, one builds new homes and has been very successful, and he’s about 55. And then there was another one, I went to both of them, kind of gave them my idea, both told me I’m crazy. They said, “You’re in pharmacy. Open a pharmacy. Why would you not open something in the pharmacy? These pharmacies are making bank and everything else.” So they’re going on, they said, “Don’t do this. You can’t sustain it.” So the first bank I go to to talk about the loan, talk about my idea and everything else, they tell me the exact same thing. “You know, you’re in a town of only 3,200, you’re just not going to succeed, TJ. It’s a nice idea, and it would be a great thing for the community, but it’s not going to be making money.” And even then when I went to City Council when we were going to expand, I remember the first thing they told me when I told them we were expanding — my first building was about 2,500 square feet, and then we were going to build this building that was about 8,000 square feet — and one of the first aldermen told me, “What are we going to do in two years when you have to close your doors, and we have this 8,000-square foot that we can’t get rid of?” You know, that was kind of the negativity that’s surrounding the gym.

Tim Church: And so talk about — obviously, Ageless has been very successful, that’s your first one that you opened. And how did you decide, OK, it’s time to expand, it’s time to get some other gyms up and running?

TJ Allan: Well, Ageless’ expansion was always based on our members. You know, listening to their feedback, hearing what they have to say, and then looking at our numbers and putting the math. Math, putting a pen to paper and kind of figuring it out. So we’ve always expanded the Ageless, so we went from about 2,500 square foot to where we’re at now, about 8,000-9,000 square feet. And we’ll probably stick to 8,000 or 9,000 square feet. I don’t see an expansion in our future, but who knows? So then it came down to, you know what, I’m still working as a pharmacist, still — everything that Ageless made, it was nice, and this is why I always recommend that people opening a business but keeping their day job because what that has allowed me to do is use my pharmacist salary for my personal expenses, but then any profit that I’ve ever made from Ageless has always went into either opening new businesses or just investing. So I’ve never had to touch any of that or reinvesting in Ageless, which has made it nice. So I’ve always looked at, you know, at the end of the year, here’s the profit from Ageless, what do I want to do with it? And then that’s allowed me to invest in other businesses, it’s allowed me to open other businesses, and it’s allowed me to open some businesses that have failed, unfortunately. But you have to take that risk.
Tim Church: So talk about those other businesses that are up and running currently.

TJ Allan: OK. So you know, in “Rich Dad, Poor Dad,” he has this good cashflow quadrant. And he talk about the first cashflow quadrant that most people are in are employed. They work for somebody, they’re tied to their job. They don’t make any other money if they’re not actually at their job. Then the second quadrant is self-employment. So that’s a little bit better employment but still, at the same point in time, you may be self-employed, but still, your business isn’t making money unless you’re there. And then it comes down to an actual business owner. And a business owner is one who doesn’t necessarily have to be there to make money. His employees actually run the business, and he works there, but he doesn’t have to work there if he doesn’t want to. And the fourth one is kind of where you eventually want to be as an investor, where you don’t have to do anything except give money and get a return on it. So I’ve kind of followed that, tried to follow that. But unfortunately, you just can’t start as an investor. You kind of have to work your way up. So that’s kind of what Ageless has allowed me, as an employee of Walgreens and Sullivan’s, which has given me money. And then I started to open a business, which I would never say I was self-employed because I always worked for the pharmacy, and I never had to actually work at a gym. And then I became business owner. And now, I’m almost to the point where I’m just an investor in things. So what I’ve always just taken this Ageless money, and I’ve partnered with two other co-owners in a town about 60 minutes from us, and we’ve opened a studio gym. Then a year and a half later, that was doing well enough that we decided we were going to open a pay-per-class, like a spin gym only. And then I’ve tried some other things that haven’t done well. But those have been my two other successes have been those other two gyms there.

Tim Church: And have those been profitable most months, just like Ageless has been?
TJ Allan: They have. Now, they took a little bit longer to get to a break-even point. It’s primarily because of the models I use. The studio gyms, of course there’s a longer sales cycle. It’s easy for someone to walk in Ageless and buy a $29 a month membership. I mean, that’s not a hard decision for most. But with these studio gyms, it’s a different model. And when you’re charging $99, $139 as your smallest packages, that’s a bigger decision for people. So it’s a longer sales cycle, so it takes a little bit longer to get to that break-even point. So by about Month — I think three and a half months in, we hit our break-even point for that to where we weren’t having to invest any more money of ours into it to keep it afloat. Now, the spin gym, which is a pay-per-class thing, that was almost profitable from Month 1. In fact, I think it was profitable Month 1. If not, it was for sure profitable Month 2 because again, that was a low-cost, low-barrier offer. It was $15 for a class, so that wasn’t a hard decision for most. So you know, those two have been successful pretty much from the get-go, I would say, and still are successful to this day.

Tim Church: Wow, that’s incredible that you basically had to inject capital in the beginning, but they have been so successful that you haven’t had to put any more in since then because you’ve been able to make it work with the personnel and the way it’s been managed, so I think that is really cool. And obviously, that’s not the case for a lot of other businesses, you need to inject capital periodically in order to keep it afloat, even, but also to expand and to get to the point where you need to be. So I think that’s a cool feature of what you’re doing right now.

TJ Allan: Most definitely. And that’s kind of always been the business opportunities that I’ve looked at has kind of always been, you know, how long does it take to get to break-even point? How much capital — you know, people forget. People want to start a business, and what happens is they want to — especially a lot of gym owners, they come to me, and they want to start a gym. And what they always forget to factor in in their startup costs is those 3-6 months of operating expenses because they assume they’re going to hit the break-even point on Day 1. They’re going to open their door, and they’re going to get all this money coming in, and they’re going to be able to pay their monthly bills Month 1. Month 1, Day 1. And what happens is, usually, that’s not the case. Usually, you don’t hit that break-even point for 3-6 — and I shouldn’t even say usually because it depends on the industry — but man, it could take 6 months to hit the break-even point. And they always forget to factor that in, and that’s why they struggle. And that’s why a lot of gyms go out of business in a year because these owners use all their startup expenses initially buying equipment and just getting the building ready. And they start with their bank account at 0 on Month 1. And then, of course, they have to inject their business with their own cash, that runs low, and it just spirals out of control.

Tim Church: So is that something that you got information from other gym owners or your own research that you said, hey, if I’m going to do this, I really need to prepare and make sure that even if they don’t make money or are profitable in the beginning that I’m going to be OK and I’m not going to have to pull out?

TJ Allan: Exactly. And that’s what it was. And it really came down to research. It’s really doing as much research as possible prior to getting involved in these kind of things because these are big decisions. And a lot of people take, you know, opening a business kind of lightly, like, ‘Oh, I’ll get into it. It sounds fun.’ And it is fun. But there’s a lot of research, and it could get extremely stressful, and it could get extremely bad if you don’t do your research. Luckily, I did my research, and I knew the risks because there were still risks. And it still could have went south real easily. But I understood those, and I accepted those. And I kind of did as much as I can to minimize them.

Tim Church: Got you. So I think one of the big questions is now is you’ve got these gyms up and running, they’re profitable, they’re making money, but depending on the type of gym and what services and products are offered, there’s different ways in terms of ways people can make money from those services. So can you talk a little bit about how you’re actually making money? And also maybe a little bit of an insight as to how much you’re actually bringing in from these?

TJ Allan: Yeah. OK. So I’ll go with Ageless first. Like I said, the gyms I had are all different business models, so they make money a little bit differently and the amount of money they make is a little bit different too. With Ageless, we’re a traditional, 24-hour gym. If you know Snap Fitness, we’re basically like Snap Fitness, but we include classes. We have a little bit more all-inclusive than Snap Fitness. So Ageless is nice. And Ageless is a nice model, especially for someone that still wants to keep their existing job because it only requires about 40 hours of staffing a week, even though it’s open 24 hours. So it allows me — I mean, I spend I think about three hours a week working on stuff with Ageless, and a lot of the stuff, I really don’t need to work on. It’s just that I still enjoy it and working on the things. So in a small town, expenses are minimal. And that’s why I also like investing in small towns because there’s less risk. So people are kind of shocked, I just an interview with a business coach who does fitness. And he was kind of shocked — he’s from these big communities out in Connecticut, and he’s used to these monthly leases of $8,000-10,000 a month minimum, if not higher for these gyms. And when I told him, “You know what, we pay $2,000 a month, and we’re 8,000 square feet,” you know, he’s kind of shocked with that. But the model that we use, we’ve kind of built it to where we have this net profit percentage, right about 40% is kind of our goal we hit. So on average, if you look at our sales, it’s not impressive. But I tell people, you know, we do about $125,000 in revenue a year, nobody really blinks an eye. And they kind of just laugh and like, OK, whatever, you’re probably making $5,000 off of that. But we’re not. We’re actually making right about 40%, sometimes 45% if we can really get the efficiency built up a little bit. So anyway, so I make about $3,000-4,000 of passive income from Ageless alone a month.

Tim Church: And that’s what you’re actually bringing home? You’re actually bringing home?

TJ Allan: Yeah, so that’s what I’m actually profiting, yes. We do about $125,000, on a good year, we’ll do about $140,000-150,000 in revenue. On a down year, we’ll do $120,000-125,000. This upcoming year, in 2018, we’re probably going to hit about $120,000. We took some services off that we thought were taking up too much time and making it a little bit more inefficient, so our revenue’s going to be down. But our net profit percentage is going to be up because those things were more labor-intensive. So yeah, so what I would bring home, I bring home — and I shouldn’t say I bring home because I keep everything in the business — but if I needed it, I could bring home about $3,000-4,000 a month.

Tim Church: And then what about from the other gyms?

TJ Allan: The one gym is just over a year old, and the other gym is 2 years old, going to be 3 years old here, so it’s about 2.5 years old. So right now, I take nothing from there. I do have two co-owners, so right now, we’re on pace — between the two gyms combined — we’re on pace for about $300,000 in sales this year, $325,000 in sales this year. Of that, the profit would be, is going to be probably about $90,000. But we’re not going to touch any of that right now. So it’s hard for me to even say what I would bring home for that because that’s all being invested because we kind of have bigger plans for that gym. It’s in a larger community, it’s kind of a suburb of St. Louis that’s extremely wealthy, and we have some other ideas going along with that. So that I can’t say much. I know that to do this, we’ve been talking with a bank to put in a $1 million gym. We won’t have to put a penny down. So I’ll say that, so to get this loan and to put this $1 million gym, if we do decide to go that route, we won’t have to put a penny of our own money down. It will all be funded by those two gyms.

Tim Church: And I’m assuming that the income that you’re pulling in from Ageless, is that 100% just from new members and the retention of existing members and the fees that they pay?

TJ Allan: You’re exactly right. So what it is — how I talked about we removed some of those services, like we don’t offer personal training, per say. Everything that our revenue is built on is basically built on memberships. 95% of our revenue is from memberships, 5% is from waters, key tags, miscellaneous little classes we have or camps we have I guess is what you should call them. The 95% of it is just on memberships: new memberships, existing memberships. I can say that the model’s nice because it’s a subscription-based model, which right now is hot, and everybody’s trying to get this subscription-based model. That’s why you see basically a subscription-based service for everything under the sun, from razors to dog toys to everything because those are nice models to have because the cash flow is so nice. So that makes it nice. But more importantly from my perspective, is I own the building that Ageless is in. So it’s paying for itself. So I’m going to have this asset here in the next 10 years that last year, was appraised for about $550,000 that I really didn’t pay more than the $12,000 or $15,000 I initially put down on the first building for. So that’s why when you have this, because Ageless has just been paying this off for me the whole entire time.

Tim Church: And is that how you’re directing a lot of that cash that you’re getting every month? Like how are you breaking that additional income from Ageless, aside from what you’re making as a pharmacist?

TJ Allan: So Ageless is on its own separate bank account, so I keep everything in Ageless. So what I do, you know, I know some people would probably recommend starting making double mortgage payments, stuff like that, just because of course you’re paying interest on those payments and everything else like that. I’m not that way because I want to start new businesses. So I put — basically, what I do is I have these budgets for Ageless, whether it’s new equipment, there’s a budget for just monthly gym expenses, the new equipment purchases every year. And then I put everything else aside and put the profit at the end that we use for new businesses, whether it’s an expansion on Ageless or whether it’s some kind of new business to get into. So that’s kind of how I put Ageless. My whole goal with Ageless is never having to rely on that and allow that to build this nest egg for me.
Tim Church: Got you. So you’re not using any of that in terms for personal use, for debt paydown, student loans, or IRA contributions, anything like that.

TJ Allan: No. And I know you guys are probably going to call me an idiot for not doing that, but honestly, I haven’t. And it’s just because cash is king when it comes to business, and I like having a nest egg because if there’s an opportunity arise, I want to jump on it. For instance, I just — the other night, I was just watching TV, and I got a text message about a gym going up for sale in Litchfield, and the guy wanted to know if I was interested. You know, if you don’t have cash, it’s hard to play, and I’d miss out on that opportunity. And luckily, we have that cash set aside that hopefully we can take advantage if everything works out in these negotiations and be able to jump on the opportunity. So at times, I question myself whether I’m not making a smart decision by not either contributing to IRAs or paying this or that, whether it’s student loans or whether it’s the mortgage. But it’s just — I’m a business — I like business.

Tim Church: Well, I mean, obviously, you’re successful. So it’s not like you’re throwing that money away. You’re doing it with the anticipation that you’re going to continue to grow and expand. But I think a lot of people would look at that and say, ‘Well, what about other retirement accounts?’ Are you doing other things in addition, with your pharmacist salary so you’re kind of diversified in addition to what you’re doing with the businesses?

TJ Allan: Yeah, so what I do — so now, initially, my employer didn’t offer, Sullivan’s didn’t offer any kind of retirement package. Now, he does where he matches up to 4%, so of course I match him to 4%. And that’s just in a basic IRA. And then otherwise, by myself, I do index funds. That’s about it. I don’t make it real complicated. I kind of follow BogleHeads. It’s index funds, and that’s the extent.

Tim Church: That’s the KISS method, right? Keep It Simple, Stupid?

TJ Allan: Yes. Exactly.

Tim Church: Wow. So I mean, I just think that is so cool not only to hear that journey but the risks that you were willing to take, the ability to take a lot of heat from other people saying that it wasn’t going to be a good decision and just kind of persevere anyway. But you know, I think a lot of people may be listening and thinking, like obviously all entrepreneurial ventures are not successful. And it’s not the way that it happens. And I think John Maxwell said it best that the difference between average people and achieving people is their perception of and response to failure. And I think that’s so true with entrepreneurship and I’ve certainly experienced this myself. But have you had any failures that you would say, TJ, prior to what you’ve done that’s been successful? Or even along the way as you’re doing some of these things that have been successful.

TJ Allan: Oh, most definitely. In fact, I probably have had more failures than I’ve had successes. You know, John Maxwell is of course correct. I started out, I think I always had that optimistic mindset because I always played baseball. In the game of baseball, you could be a really good hitter and you could only get a hit three out of 10 times. So seven out of those 10 times, you’re going to be a failure. But you’re still considered a really good hitter, even if you fail seven times. So that was always in the back of my mind when I started these entrepreneurial journeys. And again, it was Dr. Schafenmeier (?) who was always in my ear, who would always say, “You know what, you’re paying for experience is what you are.” You can’t look at a failure as you’re dumb or you can’t do this or you’re not made out for this. You need to learn from it. These are expensive teachings, but you need to. It’s the only way to really learn is to get your hands dirty and fail. So my first one I failed, I was actually still working for Walgreens. And this was kind of a weird business to start. But at the time, I’m 26-27, couples our age, my wife was fiancee at the time, we’re starting to have babies and everything else like that. And of course, we were always looking at what to give them, what to give them, and a lot of them would always joke, why don’t you bring us some over-the-counter pharmacy stuff that we should use for our kids. We don’t know what to get and everything else like that. So we actually created this Mommy Indeed baby basket. And it would have the Tylenol in there, the Desitin cream, all that stuff that a newborn would need eventually. And it would have little notes from the pharmacist saying, use this when this happens and stuff like that. So that was kind of our first business venture. And of course, it was a failure. But it was a good learning experience because it taught me a lot about marketing. And you know, you could have a really good product, but if you can’t market it, it’s useless. And then my second business venture, I actually partnered with a pharmacy student that I graduated with, and we created this dietary supplement. It was more of an energy-type supplement that we called — I think it was All Night IQ is what we called it at the time. It was really to help students kind of stay up and binge study for the night is what the goal of it was. And again, we each invested about $10,000 into it, and we lost everything. We could never — we thought just because our product was superior to any other product on the market, that we were going to be a success. And we virtually had zero marketing budget for it, and it was a failure. So from then on, I realized how marketing is extremely important. And if I don’t factor in a marketing budget initially or in my cost to acquire a customer, then I’m never going to have a success. So that’s how — then my next one was Ageless, and we did really well. And then right after Ageless, you know, we were doing really well, and Ageless was always built for the community. You know, I really enjoyed the community, I was born and raised in it, and I wanted to give back. So what we did is I had built — hired some programmers, and we had built this website that allowed small town businesses, small mom-and-pop shops on Main Street to basically put up an e-commerce store within minutes, and all the e-commerce stores would be on the website. So it was almost like a virtual mall. So what we wanted to do is basically give an advantage to these small mom-and-pop-type stores and give them this online presence that we thought they needed if they were going to survive the Walmarts and the Internet if they didn’t have it. And that was an expensive venture. That one, over the course — and I used all Ageless money, I didn’t have to use any of my own money on this, all the profit from Ageless went into this — and it ended up costing me about $20,000 or $25,000. And that taught me something really well is you — a really important lesson, and I wish I would have read the book “The Lean Startup” prior to that — is that you better go to your customers prior to and make sure this is something they want. You may think they need it, but they may not think they need it. And even though you think they need it, and you think it would definitely help them, if they don’t think they need it, I don’t care how great it is, they’re not going to jump on board. And we just couldn’t get anybody to jump on board. These small mom-and-pop shops, I finally realized, they don’t have an online presence because they don’t want one. And they don’t want to learn about one. So that was another failed one.

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Tim Church: And would you say that those have been key for helping you to drive your success forward?

TJ Allan: Oh, most definitely because the lessons I learned about marketing — I mean, I have a voracious appetite for reading. I read business books, marketing books, behavior psychology books, I mean, I’m constantly reading books. So usually, I’ll read about 40-50 books a year. And I love being — and even all the marketing books and everything that I read prior to it and all the business books I read too that always talked about cost to acquire a customer, don’t forget about that, and how important marketing is and having a marketing budget and all these marketing methods — even knowing that, it’s still a difference between knowing and doing. And it wasn’t until I did it and then failed that it really hit home that hey, marketing has to be a key, you have to build it around marketing. And then the second thing was the lean startup method.

Tim Church: That’s so good, TJ. And thanks for sharing that. Because I think a lot of times, people will look to others who are successful and it kind of looks like they’re an overnight sensation. But you don’t see the back end, what’s behind the curtain, what’s been going on and what hasn’t worked. And a lot of times, even the most successful people out there, they’ve failed hundreds of times before they’ve become who they are. So I think it’s just cool to highlight that. I appreciate you sharing that. So you talked a little bit earlier about the time that you were spending each week because I think a lot of times, people before they start a business or maybe they have an idea to pursue a side hustle, is they say, “You know, I’m working full-time as a pharmacist. I’m a mother, I’m a father, you know, I have a family. How am I supposed to manage that?” So can you talk a little bit about how do you practically manage all of these businesses and work as a pharmacist and be a husband and a father?

TJ Allan: You know, I’m kind of an organizational freak. I live on checklists. And another book that I was lucky to read very, very early was called “The E Myth.” The E Myth, Michael Gerber talks about systems and processes. So from Day 1, I always put in systems and processes in my life, in my businesses, everything like that, so everything kind of runs smoothly. So everything is kind of — there’s a system for everything. There’s a checklist for everything I do. On Mondays, I work on the Ageless stuff. On Tuesdays, we have this new venture going on, we’re going to coach other people on building new gyms, I work on that. On Wednesdays, I go back to work on Ageless stuff. On Thursdays, I look over the paperwork and the flow of our other two gyms’ stuff. And then on Fridays, I have this other other new venture that I partnered with somebody and we’re going to work on about marketing, marketing the Facebook ads. And I work on that. But everything’s kind of blocked off in blocks. And just everything is organized, and I think that’s the biggest thing. And people say they’re organized, but to me, if you don’t have it in a spreadsheet, you’re not organized. It’s one thing to say you’re organized, but it’s got to be in a spreadsheet. So everything I do is in a spreadsheet, everything I do has a checklist on it. And that’s what’s helped me to be able to do all this kind of stuff because I am a father. I have a little girl who’s 5 years old who I adore. And we play all the time. And that’s my purpose for living right now is to be able to play with her and have that time, and that’s why I kind of do a lot of this stuff so that it gives me time, that I’m not tied to pharmacy for the rest of my life. And I have a wife, and we travel, and you know, I like to workout on my own. And I have a lot of other hobbies and a lot of other things that require my attention. But I’m extremely organized, and that’s why I’m able to get it in.

Tim Church: Yeah, and it sounds like you’re just very intentional about it. So besides having a system in place, you know, you’re proactively saying, these are the days and these are the times, this is what’s going to happen, and this is how it’s going down, even before it actually happens. So I mean, I think that’s great. And a lot of people, like you talk about, they think they’re organized, but you know, I think the book that I read before called “The One Thing,” by Gary Keller, and he was talking about time blocking and how important it is that you need to put these things down as they take priority over everything. And unless there is an emergency, this is what’s going to happen.

TJ Allan: Yes. And that’s a great point because I love that book. And that’s probably even more important is being able to prioritize. If you cannot do that, I mean, a lot of people say they’re organized, they have 20 things listed down. But honestly, 18 of those things probably aren’t going to make that big of a difference. There was that 80-20 principle, and that’s kind of what I’ve always done is the 80-20 principle. What’s the highest priority? What’s going to give me the biggest bang for the buck and provide the biggest return? And so I think that’s even more critical than having your spreadsheet out.

Tim Church: TJ, you have shared just some amazing wisdom on this episode, and I’m so excited that we got to talk and you got to share your story. But as we kind of close out, what advice would you give to other pharmacists or even pharmacy students out there who have an interest in becoming an entrepreneur? What would you say to them?
TJ Allan: You know, I have pharmacy students, and we talk a lot about this with pharmacy students. You know, when I graduated in 2007, there was about 80 pharmacy schools. Today, I think there’s closer to about 140. We’re graduating about 15,000 new pharmacists a year. And the opportunities just are not there as much. And a lot of it has to do with acquisition, I mean, Walgreens, CVS, buying everybody out. We’ve had 1,100 independent pharmacies close their doors since 2011. We have all this automation going on now with these mail-order companies, telepharmacy, Amazon’s getting involved. So automation’s going to improve immensely over the next five years. And so and unfortunately, we’re still getting paid per pill we do. So I think it’s important that they look at these entrepreneurial ventures. I don’t want to say the outlook for our industry is bleak, but it’s not as great as it once was. So it’s important to expand your skill set. And that can be anything. A lot of people think, oh, you need all this money to start these businesses, you know, you don’t. With the internet and everything else like that, a blog, selling on Amazon — I talked to one pharmacist the other day, and he sells on Amazon. And he started selling on Amazon about a year, year and a half, and it’s taken him about 12 months, 13 months, to really start making kind of a profit on Amazon. But it was a learning experience for him, and he said the same thing as me. He saw kind of the outlook, and he didn’t think it was that great for him continuing to make $100,000-125,000 a year from pharmacy. He thought that there was really going to be a shrink. So he was looking for a different skill set, this was being able to sell on Amazon. So I think that’s really important to find these different skill sets in addition to pharmacy because there’s a lot out there that you can learn now on the internet and start these businesses for very minimal.

Tim Church: Right. And I think you highlighted such a great point that even though a couple of your businesses, you actually did put some capital, you injected what some people may consider quite a bit of money, but there are a lot of other businesses out there where what you’re investing is really sweat equity. It’s really your time, your energy, your focus. And maybe in the beginning, you’re not going to be able to bring home a revenue, and it may take time. But I think there are so many different opportunities out there, we don’t necessarily have to have a whole lot of cash to get started.

TJ Allan: Exactly. And that’s kind of my thing — and I was trying to use myself as a case study with this last year and a half. I dived deep into Facebook ads, and I have taken almost every course and paid for every little membership thing, really dove deep because I wanted to prove to people that you could start a business for very minimal. So in July, we started a business. And it’s basically we’re helping pharmacies build these Facebook ads for their pharmacies to get new patients, to deepen their relationship with current patients. But my goal behind this entire time was never to spend more than $150 a month on this business. And that’s kind of been my goal since Day 1. And so far, we’re growing. We haven’t had any paid customers yet, I wasn’t expecting a paid customer, this is a long-term process. I expect one here in the next two or three months. I have a few that are really interested and that we’re still talking to. But I mean, that was my whole thing was, you know, this can be done. And it can be done where you don’t have to spend even $2,000-3,000. It could be done for $100 or $150 for now.

Tim Church: Definitely. I totally agree. So TJ, if somebody wants to reach out to you to learn more about opening up a gym or more about your entrepreneurial journey, how can they get in touch with you?

TJ Allan: The easiest way, I’m connected to my email all the time. I can tell you to go to these websites that I have for each little business, but they all feed back into my email anyway. So if anyone ever has a question, I’m an open book. I’ll send you my P&L’s, I’ll answer any questions you have, I’ll help you in any way that I can. I love business, I love helping people start businesses, that’s kind of — I enjoy that kind of thing, so if somebody’s got that itch and somebody’s really got that drive, I’ll help you in any way that I can. So all you have to do is email me, it’s [email protected]. And like I said, I usually respond within a few hours at most.

Tim Church: Thank you, TJ. And we just really appreciate you coming on the show, telling your story, and I know that this is going to inspire. This is going to light the fire for some people to get going, to really start to act or think more about their entrepreneurship and their ideas that they want to bring to reality. So thank you, TJ.

TJ Allan: No problem. Thanks for having me.

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YFP 069: Carissa Explains it All: How One Pharmacist is Accelerating Her Financial Goals Through Rodan & Fields


 

Carissa Explains It All: How One Pharmacist is Accelerating Her Financial Goals Through Rodan & Fields

On Episode 069 of the Your Financial Pharmacist Podcast, Tim Church, YFP Team Member, hosts another edition of the Side Hustle Series featuring an interview with Dr. Crissy Mahl, a pharmacist and entrepreneur from Yuma, Arizona. Crissy talks about her pharmacy career path and how she became interested in entrepreneurship. She started working for Rodan and Fields and has created a significant side income.

In the Side Hustle Series, Tim talks about ways you can create additional streams of income to reach your financial goals faster and highlights pharmacists who are doing this to help you get inspired.

About Today’s Guest

Crissy graduated with her Doctor of Pharmacy from the University of Findlay in 2012. After living in Ohio all her life, she moved to Yuma, Arizona and completed a PGY1 residency. She has a passion for acute care and hospital pharmacy and is now is one of her hospital’s biggest influencers and leaders. She also has a passion for empowering and inspiring others which is what lead her to become an entrepreneur.

Summary of Episode

On this episode, Dr. Crissy Mahl speaks about her pharmacy career and urge to travel which ultimately moved her from Ohio, where she lived all of her life, to Yuma, Arizona. She carries a passion for acute care and hospital pharmacy and currently works in a position where she is able to help create pharmacy jobs. To supplement her pharmacy income, Chrissy took on an entrepreneurial side hustle and started a business selling Rodan & Fields. In doing this, she’s learned how to fit her side hustle in with her full-time pharmacy career, allowing her to make larger payments on her debt and save for the future.

Crissy says that there are certain personality traits and characteristics that aid to the success this type of work. Her leadership skills as a preceptor to PGY1 students and Family Med residents matched with her personality and work ethic allow her to help navigate and balance her busy schedule. Crissy manages her time wisely, prioritizes well, and is incredibly focused on her business. She stopped watching television and even uses the “spare” time she has while walking or on an elevator to send emails and text messages that help fuel her business. By hustling around the clock, she has a goal set to retire by age 39.

Mentioned on the Show

Episode Transcript

Tim Church: Crissy, thank you so much for taking the time to come on the show and for being part of this side hustle edition.

Carissa Mahl: Thank you for having me, Tim. I’ve never done anything like this before, so I’m pretty excited about it.

Tim Church: Awesome. Well, we’re glad to have you on. And I was really excited when you reached out to me on LinkedIn to inquire about Your Financial Pharmacist and just to talk about some of the ways that you’ve been working towards financial freedom.

Crissy Mahl: Absolutely. Honestly, I felt like your page was everything that I wish that I knew when I was in pharmacy school. Honestly, there’s so much when it comes to finances and student loans and all this other stuff, and it’s super overwhelming. And it’s even more overwhelming when you come out of school and you’re not really sure what way to turn. And so this side hustle topic is very dear to my heart, and I think it’s something important for people to consider and kind of learn about too.

Tim Church: Yeah, I couldn’t agree more. I thought it was really cool when we were talking that we actually share a similar background in that we grew up in Ohio, lived there our whole life, and then we said, hey, let’s go ahead and take off to a state pretty far away and really kind of go from there. So I want to — can you share a little bit about how that happened and why you made such a big move?

Crissy Mahl: Absolutely. So I lived in Ohio all my life, moved to Yuma, Arizona about a little over five years now. So I went to pharmacy school in Ohio, the whole nine yards. I didn’t move until a few months ago after I had graduated pharmacy school. Ohio is where my whole family resides. It’s literally the only thing I know, honestly, because we didn’t have a lot of money when I was growing up. So traveling really wasn’t something that I had ever done before, you know, venturing outside of my little heart of Ohio State was a little bit nerve-wracking, but it was something that I felt I really needed just, you know, for my own push to get outside my comfort zone. And that’s exactly what happened. I was definitely outside my comfort zone, but honestly, I love it here in Ohio — or in Arizona! And I mean, the weather is awesome. I am constantly cold, all the time, so Ohio was really not my jam when you get like nine months of winter. So yeah, this heat is — this is my jam.

Tim Church: I hear you, I hear you. That’s how I got — I moved down to Florida, and for me, it was kind of a temporary situation. But after I was here, it was kind of like, you know, this is it. This is where I want to be, at least for awhile.

Crissy Mahl: Yeah.

Tim Church: So what was the main driver for you to get out there? Was it for a particular job? Or did you know people out in Arizona?

Crissy Mahl: You know, to be honest with you, I had always felt this inner — I don’t know what you would call it — this calling, if you will, to just explore the world. And like I said, I’d never really been able to travel when I was younger or even in school, to be honest with you. In pharmacy school, I had an internship, I worked all the time, so I really didn’t travel even while in pharmacy school. But I always had this inner feeling of just wanting to explore the world and get out there and try something new. And when I had first graduated pharmacy school, I actually had applied for pharmacy positions in both Ohio and Arizona. And I just kind of picked Arizona because I’d been to Orlando once before in my life, and my hair doesn’t quite agree with humidity, so I knew that humidity couldn’t be a thing in my life. And so I was like, oh sure, yeah, Arizona. Like their licensure requirements are similar to Ohio and I could totally pull off getting a license there if I needed to. Kind of a long story short, I actually got a job at a hospital where I had done a lot of my last year of pharmacy school rotations at. And I felt very comfortable with it. I was doing something that, you know, I thought that I wanted to do, which was work as a pharmacist at a acute care hospital. But honestly, I was a little bit scared because I felt like I was too comfortable with what I was doing, and I had only worked there for a couple of months. And it kind of gave me this feeling of like is this really it? Like you know, is this the challenge? Is this what I’m going to do my whole life? And you know, I don’t know. I’m kind of weird in the fact that I like constant change. And I don’t do well with monotony. So I actually had went to Midyear in Vegas that year and met up — just to say hey — to the director of pharmacy and the assistant director of pharmacy at a hospital in Arizona that I had done a phone interview for. And I don’t know if you and anybody listening to this right now have encountered this situation, but I feel like whenever you’re applying for a pharmacy position, they want to fill it pretty much immediately. So that was kind of a problem I came across while I was putting in applications, just before actually graduating is that they wanted to fill the position quickly. And so a lot of the positions I had applied for were already taken by the time I graduated. And I said hey to them, and they were like, “You know what? We have a position, and we want to bring you out to Arizona just to see the place and have the experience.” And I was like, “Oh no, I’m fine. I have a job, it’s cool.” And they were like, “Well, we’ll bring you out and you can see what it’s like.” And I was like, “You know, actually, I’m thinking about going back and doing a residency. I feel a little bit too comfortable with what I’m doing, and I really want to get more clinical.” Long story short, they flew me out to Yuma, Arizona, in the month of February where it’s like hell froze over in Ohio and gorgeous in Yuma, Arizona. It’s like 70 degrees during the day and then in the morning, it’s like 50. Like it’s perfect. And so they probably set it up purposely that way. But essentially, I did my residency there for a year in Yuma, Arizona. Yes, I moved to Yuma, Arizona, after going to Midyear and meeting them. And ended up staying on as a pharmacist after residency.

Tim Church: Crissy, was that a tough transition between working as a pharmacist and then actually going back to do a residency?

Crissy Mahl: You know, honestly, it was so much easier. I feel like the first year that you have after graduating and you are a licensed pharmacist is when you learn so much, regardless of if you’re doing a residency or you’re going straight into a new position as a staff or clinical pharmacist. I just learned so much because you — I mean, I guess you do those things ishish to a degree in your last year of school, you know, during your rotations. But when you have to sign your name to all these things and you are now an independent, licensed pharmacist, there’s like this heavy weight on you to constantly overthink everything and all this stuff. But to be honest, I felt like doing a full year as a pharmacist before going into residency — while I understand how unconventional that is — it actually almost prepared me even more for the residency, giving me more of an advantage because honestly, I felt like I was actually training some of the pharmacists that I ended up being a resident under. Not to like an extreme degree, but I was able to actually like cover vacations for people. It was kind of weird. But I’m glad that I did it, and I’m glad that I went back.

Tim Church: I mean, I think that’s just, that’s a cool story because you don’t hear too many pharmacists who are actually working, practicing as a pharmacist and decide, you know what? I am going to go back and do that residency. And so I just really commend you for doing that because I think that when you’re set in a position, as you said, you kind of get comfortable to some degree. And for some people, that’s not the way that they like to feel and they like the challenge of learning new things.

Crissy Mahl: Yeah.

Tim Church: And I totally get that you were much more prepared because you had that experience under your belt. But one of the things that often comes up — and I’ve heard some of this from my colleagues is that you go from making a full pharmacist’s salary, and now you’re taking a huge pay cut for a year. Was that tough having to do that?

Crissy Mahl: Honestly, it wasn’t too terribly tough. And that doesn’t — probably doesn’t make a whole lot of sense, but I will start off by saying that I make much more working in Yuma, Arizona, than I did in Sandusky, Ohio, per hour. So the move alone pay difference, you know, there was that. Also, I had a lot of perks going to the residency here in Yuma, Arizona. They actually have — the hospital owns an apartment complex. And so I was able to stay in their apartment complex for the full year of my residency. And I think I paid like $300 a month in rent, which was like squadoosh. It’s like nothing. And then our residency here in Yuma, Arizona, actually compensated residents a lot more than almost any other residency I looked at. I can’t remember off the top of my head right now what it was, but honestly, I think it was not quite — it wasn’t even half of what I was making as a pharmacist in Ohio. Like it was more than half. And you know, I just — it’s one of those things where if you’ve ever just made a serious commitment in your life, whether it’s I’m going to pharmacy school and you get that acceptance letter and you just like, you’re all in and you are going to make this work and you’re going to do this. And you’re going to see it out until the end, it was something like that. I knew that residency was something that I needed to do if I wanted to be able to work in the position that I wanted. And I knew I had to just go all in, regardless. And you know, I was already kind of used to being a student and having no money, so you know, the one year that I actually was a pharmacist and making a pharmacist salary, it was kind of like a vacation, if you will. And then it was like, OK, go back to student mode.

Tim Church: Did you have to make any sacrifices for that year during the residency? You know, compared to the previous year when you were making the full salary?

Crissy Mahl: You know, I did share wifi with your neighbor. So the wifi was a little bit horrible. I didn’t update my phone every year like I was used to. Like if it fell on that year, I didn’t do it. Actually, the year that I moved to Arizona and was a resident, I just, I did a lot of quick trips to like Sedona and Page and just stayed at cheap hotels. So I mean, I totally made it work. Like I said, it’s like student living. You just know that you can’t go all out with vacations and stuff. And honestly, I feel like our compensation wasn’t too terribly bad. So I felt like I didn’t have to make too many compromises when it came to, you know, the normalcies of life as far as finances.

Tim Church: Sure. So talk about a little bit about your current position and what you’re doing at your full-time job.

Crissy Mahl: Sure. OK. So right now, I am a clinical pharmacist at a 400-bed hospital here in Yuma, Arizona. I literally do a little bit of everything, and most of that is due to the fact that I did my residency here. So as a PGY1 resident, I every month did a different rotation, including oncology, ICU, internal med, infectious disease, like you name it. And so literally, I mean the goal at the end of any residency, in my opinion, should be that once graduated, you should be able to fit in any of those roles confidently. And that’s what I was able to do. So they kind of fill me into almost any position in the hospital, in and outside of the hospital, that is needed. And I’ve actually created a lot of the positions that we have here at the hospital now, including our Tower 2, which is our cardiac unit. We now have a pharmacist position there, so I helped create that. I also helped create an additional staffing position for the evening shift. And let’s see — now it’s been almost two months — about two months ago I helped, me and my coworker created an IV room pharmacist position. And I was actually a IV technician back in my day, so I kind of already know 7.7 and compounding chemo and things like that. So today, I work in the ICU. And yesterday, I was the quality and safety pharmacist.

Tim Church: You’re doing it all.

Crissy Mahl: I know. When I was mentioning that I get a little bit of pharmacy ADD and you know, I don’t like monotony, this is pretty much like, this is pretty much best case scenario as far as getting to dabble into a little bit of everything. And you know, we’re talking now about starting a ER pharmacist position. And actually, our ER here in Yuma is the busiest ER in all of Arizona. So the fact that we don’t have a pharmacist down there yet is pretty surprising to me. So within the next couple of months, I’ll be rolling that out. And I’m super excited about that.

Tim Church: Wow, well you are just doing everything there. And you’re doing a lot. And it’s pretty cool because it sounds like you’re taking on a leadership role as well and helping to get these positions created and just advocating for pharmacy in the hospital.

Crissy Mahl: Yeah, yeah. I mean, I guess I could consider myself — I don’t know if you’re like a Game of Thrones guru or anything — but I’m kind of like Tyrion. I don’t necessarily rule any kingdoms, if you will. But I’m kind of like the hand of the kings and give advice and help make things happen, which is kind of more my passion rather than being a boss, if you will.

Tim Church: And would you say that your going and doing the residency, do you feel that that was critical to be able to do a lot of what you’re doing today?

Crissy Mahl: You know, I do because one of the things that I really tried to make sure that I did during my residency was have experiences that I knew I wouldn’t be able to get as a staffing pharmacist. So for example, when I was doing my ICU rotation as a resident, I made sure that I asked to sit in on a open-heart surgery and then also be in the room when the patient comes up to the ICU and how the nurse handles all of the drips and you know, patient assessment scales and everything. I also followed respiratory therapy and how they adjust ventilation settings. And I even got to sit in on a patient who had a Passy Muir valve put on, which was pretty interesting and gross at the same time. I am so glad that people think that respiratory therapy is the bomb because I cannot handle that stuff. So I really feel like I got to not just get an angle of what a pharmacist does in a hospital setting, clinically, but also what the team approach and what they bring to patient care so that I can understand the process in a holistic manner rather than just constantly looking at it from my angle.

Tim Church: Sure, sure. I think that’s awesome, and thank you for sharing that story and just kind of how you got into that role with the residency. So before we kind of move into your side hustles, I want to ask you one more question. And that is, you know, in our profession, there seems to be a lot of negativity — and I know it depends on the job setting — but a lot of negativity around job satisfaction, just the profession. So I want to know, what do you like about being a pharmacist and about your job in general?

Crissy Mahl: Sure. So honestly, pharmacy wasn’t something that was on my radar when I was 5 years. When I was 5, I wanted to be a tornado chaser. When I was 8, I wanted to be an astronaut. And when I was 10, I wanted to be a veterinarian. You know, I don’t know if it’s because I just never really like knew anything pharmacy existed, but it got into my radar when I was in high school and had to sit down and be realistic about what a career required as far as schooling goes and how much to expect to get paid at that job. And for me, going to school for six years — and now they have the fast-track programs and everything where you can get done even sooner — but more or less, six years, and it paid $100,000+ per year, depending on where you work and what you do, obviously. But you know, I feel like there were other professions at the university that I went to. They obviously paid a little bit less than I did to go to that school because we had that College of Pharmacy tuition tacked on, but you know, at least I feel like I’m not in a position where it’s 100% impossible for me to pay off my student loans if I had only had my pharmacy job, but also pharmacy is growing in a lot of different ways, and one of the biggest things is outpatient services, so you know, oncology is huge right now. Anticoagulation, hypertension, diabetes, all of these clinics, they want to have pharmacy involvement. It’s big right now. And I have a hard time believing that we’re ever going to necessarily run out of different things to do. I know that there has been a concern regarding how many pharmacists are graduating every year and how many positions are available between those graduates and people transitioning in and out of jobs, but honestly, if you keep yourself competitive in a way of always learning and just kind of — I don’t know — having a personality where you are open and willing to work and go above and beyond, then I don’t know that you’d ever have a problem finding a job. You may have to, you know, go outside your comfort zone as far as location — that’s definitely something that I’ve seen, especially coming out of Ohio where we have — oh my gosh, I don’t even know how many.

Tim Church: Seven schools. There’s seven schools now, the last I checked, that’s how many. I don’t think there’s eight yet.

Crissy Mahl: Right. Yeah. And so you know, I remember it being rather competitive trying to find a hospital position in Ohio when I graduated. So I can only imagine how much harder it is now, especially if they’re doing any kind of cuts in the way of hospitals and retail and all that.

Tim Church: I think you’re definitely right, though, that it is competitive and that there are certain markets that are saturated, and there is concern with the number of pharmacy schools. But I think that’s even more incentive just to always keep yourself ahead of the curve in learning new skills and really making yourself incredibly valuable to the organization, the institution that you work for but also learning different ways on how you can provide value in patient care. So I think you really hit that. And I think it will be important too to see as there’s a lot of legislation going through to get provider status, to get more opportunities for pharmacists to bill, so that will be interesting to see kind of how that plays off. Well, let’s switch gears a little bit. So you’re working as a pharmacist, you’re creating all these positions, you’re loving it after you got through your PGY1 residency. How do you transition or how did you say, ‘You know what, I’m making pretty good money. I’m working as a pharmacist. But I’m looking for something else.’ What was your main motivation for pursuing a side hustle?

Crissy Mahl: That’s a really good question. So to be honest with you, my very first side hustle was something that was brought up to me by a coworker. You know, he had mentioned that he worked at a physical rehab hospital where he hooked up a couple of hours every weekend or holiday. It was super chill, he did patient interaction. And it was pretty low-key. And honestly, I wasn’t looking for anything super intense. I was just in my brain thinking, you know what? I could use a couple extra bucks, you know, like thousands of dollars every month going towards student loans and just not really seeing that number go down very much was a little bit depressing. So I was like, OK, yeah, like maybe I could do that. So I actually, that’s why I got into it. My very first side hustle was working as a PRN pharmacist at a local physical rehab hospital. And you know, honestly, at first, it was super chill. I knew half of the pharmacists who were working there, so it was easy and familiar. It was different than what I was already doing because it was a outpatient facility with a different workflow, so my job was essentially to literally face-to-face talk with patients about their home medications and what they were going to get discharged on and make sure that they have the education that they need and whatever paperwork is helpful to them in understanding, you know, what the plan of care is once they go home. So it felt very purposeful and, like I said, it was not very stressful. So it was just kind of nice to make that extra money.

refinance student loans

Tim Church: Sure. How many hours were you working there? What was typical when you were doing that side hustle?

Crissy Mahl: Typically, in the beginning, it was around probably six hours, which wasn’t bad because I got to sleep in, you know. Sleeping in is until like 7 o’clock. And then I would go in sometime around 9 o’clock and leave sometime around 3:30 and then, you know, maybe catch a movie or something with some friends afterward. But the problem came when we doubled in size and they were doing cuts left and right. Like they got rid of our HR department, they actually let go the technician that we had for — he worked there for more than 10 years. It was heartbreaking. And then — so literally I was doing technician, which means I was packaging medications, I was doing outdates, I was doing narcotic inventory, all these like things that are just not fun for me. And not only was I in charge of doing that, but I was also now taking care of twice as many patients. And the facility was now accepting patients at pretty much all hours of the day. So I would literally — I remember one time, I got a phone call from a physician — or no, it was from the nurse, bless her heart. She caught me at a bad time. But it was like 11:30 at night, and they needed Levaquin. And I’m just like, are you serious? You’re going to make me get up and go in and get you a Levaquin? When they probably already had a dose before they left the hospital that morning. And in that moment, I was just like, oh my gosh, I don’t want to do this anymore. Like, I was literally — I probably had one or — no, that’s a lie. I probably had two or three days off each month between those two jobs. And at the end, I was probably working 10- or 12-hour shifts every time I went in there. So it went from chill, six hours, you know, doing my thing to over the course of a year or two, now double the work, 10 to 12-hour shifts, getting yelled at for putting in so many hours and just stress, like ugh. I was crabby. Nobody liked me.

Tim Church: So it started out like it was a pretty good position starting out, but then it sounds like with all the extra work and the stress that it wasn’t worth the extra money that you were making in order to kind of accelerate the goals that you were looking at.

Crissy Mahl: Exactly. Yeah.

Tim Church: So how long did you work at that facility?

Crissy Mahl: I am not good at quitting. So I stayed at that facility longer than I wanted to, to be honest. I was there for probably close to three years. And it was probably halfway through there where I actually wanted to quit. And I didn’t have necessarily a backup plan because I was already used to that double income and couldn’t really afford, based on my plan for paying things off loan-wise, I couldn’t afford to just dip out. And so that’s kind of when I got into my second side hustle.

Tim Church: Yeah, so talk a little bit about that.

Crissy Mahl: So my second side hustle was something completely unexpected. Honestly, so I got into it because I wanted an eye cream. I was 29 years old, almost turning 30, and I wanted an eye cream. And I was talking with — this is going to sound so ridiculous — I was talking with a friend of a friend who was also a pharmacist. She’s from Arizona and lives in Wisconsin, and she was talking to me about, you know, what this particular side hustle did for her. And for her, she really, really wanted to be present for her kids at home. And she worked at a retail pharmacy location, and I know that the hours can be long and exhausting and just draining overall in retail in particular, and in my opinion. Maybe it’s just because retail isn’t my jam and it stressed me out more than maybe other people. But she was actually able to go down to only working two days a week with this side hustle. And so that impressed me, and I was like, I know how much a pharmacist makes, and you’re telling me that this side hustle is bringing in enough money that you can go down to working two days a week? That’s intriguing. So I joined the business with her. And within a couple of months, I think it was like less than three months, I was able to make back my initial investment in the business. After that, it was gains. And by, again, I suck at the quitting thing. So I could have quit at the rehab hospital a lot sooner than I did because I was actually to make more with this side hustle, with this business, after only five months than I made at the rehab hospital. So I was making more with this business than I was at the rehab hospital, and I was able to do it from home.

Tim Church: So talk a little bit about the actual business that you’re working for and what you’re actually doing.

Crissy Mahl: Awesome. I would love to. OK, so I am essentially paid to have conversations with people about the No. 1 skincare brand in North America. So I talk with people about their skincare concerns, and I also talk with people about the business opportunity. And I make a commission off of the skincare that people purchase through me, and I also make a commission off of the team that I build under me. So with this particular company, there are certain standards. You can’t just make money by sitting back and not doing anything. You actually have to be physically present in the business, working and like I said, building and coaching your team. Skincare isn’t necessarily something I was passionate about at all. Like literally, you’re talking to the chick who used a Neutrogena face makeup cloth before going to bed every night, and that’s it. Like that’s all my skincare routine included. And so once I got into this, it was kind of opening a whole new door of, you know, what skincare actually is and people started noticing my skin just after a couple of weeks. And that’s really when I saw the value in working with this particular company.

Tim Church: And what is the company that you’re working for, Chrissy?
Crissy Mahl: It’s called Rodan & Fields. Have you ever heard of it?

Tim Church: I have heard of that. And is it slang within the biz or is just on the street as R&F, also known as?

Crissy Mahl: No, R&F is like a thing. It’s their logo, it’s their — yeah.

Tim Church: OK.

Crissy Mahl: So that’s legit.

Tim Church: OK. I just didn’t know if you guys typically use that or you use the full name because I’ve kind of heard it both ways.

Crissy Mahl: Sure. So usually if somebody, if I’m bringing it up for the first time, I usually say Rodan & Fields because most people if I just say R&F are kind of like what? But sometimes, people will say, ‘Oh yeah, that sounds familiar. Tell me more.’

Tim Church: Right.

Crissy Mahl: And so that kind of opens up the door to me chatting with them.

Tim Church: So when you were talking about the different ways that you’re serving people and getting additional income, where is most of the income coming from? Is it from the products that you sell? Or is it from getting other people to work for the company?

Crissy Mahl: Sure. So to be honest with you, most of my personal paycheck comes from the products, the skincare products that I sell. However, with this business, that is not the same story for everybody. I know people who really were only interested in building a team. And so they made all their money through commissions on their team’s sales instead of, you know, necessarily selling product themselves to clients. So you can really work it either way. And I’m currently trying to find a balance between the two because I was very comfortable with the talking with people about the products in the beginning rather than the business. And so that’s kind of where I started. And the commission that we get for the products is always retail profit. And then after that, based on your position in the company, you can make, you know, 30%+ commission from product. As far as team-building, it again depends on your promotion within the company, but essentially, you can make 5% of your team’s sales up to six generations below you. So that’s where your residual income comes in. And that’s how people can make six, seven figures doing this business and literally retire them and their spouses in — I think most people like somewhere between like four and nine years. So it’s not a get-rich-quick scheme, it definitely takes work, like anything other business building would. You definitely have to get uncomfortable and push yourself to do things that you normally wouldn’t do because entrepreneurship isn’t something that I ever saw myself doing necessarily. So this is definitely outside my comfort zone, but it’s really been just so rewarding because it’s so different than pharmacy. So much more different than pharmacy.

Tim Church: Was that hard, making that transition into something completely different and kind of shifting your mindset?

Crissy Mahl: You know, it wasn’t that much. It sounds really weird, but I think that because of my natural want to help other people make something extraordinary, whether that’s a pharmacy position or building their own business, that kind of ties in together. And then also, I kind of like to have things that I can call my own, whether that’s a project or whatever, whatever it is. So this thing that is my own is my business. And so I have — give or take — full control over where my business goes. If I put a lot of work into it, I’m going to see a lot of gain from it. If I don’t put a lot of work into it, you know, it can slide backwards. So I have some control over it as far as that goes and that kind of give me a feeling of — I don’t know — safety, if you will.

Tim Church: And I wanted to ask you, Chrissy, because a lot of these business models, sometimes there’s negative connotations with them. And there’s a lot of stories out there of people who are very unsuccessful actually when they’re in these kind of businesses. But what would you say has led you for you to be successful in doing this? Because clearly, you’ve mentioned that it is bringing some additional income and is helping you achieve your financial goals quicker so that you were able to really quit the rehab facility position that you had.

Crissy Mahl: Sure. Yes. So my story in this business is unique to me. I don’t think I’ve ever come across two people with the same story in this business. Some people go super fast, some people are a little slower. You know, some people literally don’t do anything. And honestly, it kind of depends on your mindset — and when I say kind of, it’s like it depends completely on your mindset. So are you willing to do the uncomfortable? Are you willing to put in the work? Are you willing to be coachable? You know, things like that. And honestly, pharmacists have a bit of an edge in this kind of business because we’re already viewed as a trusted resource to people. And so for me, I mean, people would — before I even joined this business, people would come to me all the time, specifically to me, and say, ‘I have this patient. I need your help. What should I do?’ Or, ‘I’m going to Spain, and I need to know what restaurant to go to. Which one do I go to?’ You know, they look to me because they trust my opinion is going to be honest and is going to be helpful and accurate. And so, honestly, the relationship that you have with people in general and the, I guess the personal brand that you have on yourself does impact how well you’ll do in the business, especially in the beginning. So again, pharmacists having that trustworthy, you know, reputation kind of really puts you at a good spot because again, people are going to come to you with their problems. And they expect that whatever you tell them is going to be true and honest.

Tim Church: So besides just being a pharmacist, kind of being a trusted figure, are there any other skills or experiences that you’ve had in pharmacy school or just throughout your professional experience that have helped you be successful?

Crissy Mahl: You know, some of it I probably knew and had experienced throughout pharmacy, and I just didn’t realize it and it hit me more head-on in this kind of business. So for example, different personality types, different learning styles. Even though I am a preceptor to the PGY1 pharmacy residents that we have now as well as I help out with the family medicine residents that we have at the hospital here too, you know, everybody learns a different way. But when you are coaching somebody on how to utilize this system and how to run a business and what works for me, it doesn’t mean that they’re going to do what you tell them to do. And that part can be a little bit frustrating, and you just have to know that it’s going to happen. Like, there’s going to be somebody who wants to do it their way, and you have to just let it happen. There is that — I have encountered that negative connotation about, oh, you’re in direct sales, like what are you doing? And to be honest with you, their opinion doesn’t pay my bills. And if it did, then I would care. But it doesn’t, so I don’t. And you have to have that mentality to get through it because if you care too much about what other people think of you, and if you don’t have a place that you can go to reset your mind and bring you back to you, then you won’t get through it. You have to be able to say, again, ‘I’m all in on this. This is going to work for me. I will make this work. These are my goals. This is my timeline. You know, this is exactly what I want to do.’ And you have to kind of make yourself a plan. Like with pharmacy school, you know you’re going to be in school for six years. You plan it out. Year one, year two, year three, done. So with this, I’m like, OK, personally, my goal is to retire myself at the age of 39, which is a huge goal. It’s scary. It sounds audacious because it is. But you know, you have to believe in yourself enough to know that if you have the grit and the persistence, the coachability, you can literally do whatever you want with this business.

Tim Church: Have you ever considered leaving pharmacy and doing this full-time? Or does pharmacy still have something that’s very central to you?

Crissy Mahl: You know, I have thought about that, which is flipping crazy to think about, honestly, because it’s like, are you serious? Like you just went to school for six years and did a residency, and you’re telling me that you would be willing to drop it and do this business. Like are you nuts? But to be honest, like, once you find that thing that makes you, that fills all the holes from a perspective of career, you know, you kind of just have to go with it. And again, if you have a plan, and it’s a legitimate plan, and you’re moving along with it, it’s hard to turn down. Like if and when I hit that goal of, you know, matching my income as a pharmacist through this company, when I’m 39 years old, how could I not consider it, you know? Like when you have an e-commerce type business — I love to travel now. I don’t think I mentioned that. But instead of working in a pharmacy on holidays and weekend — like I still work holidays and weekends at the hospital because hospitals never close. But I travel so much now, so much. And it’s something, as I mentioned before in the beginning of our conversation, that I really, really, really, really, really wanted to do. I wanted to explore the world and just, you know, take in the cultures and take in scenery and experiences and with this business, I’m able to do that. And so I feel like I have such a better work-life balance, which is honestly pretty much anybody I know would love to have.

Tim Church: Well, that’s what I was going to ask you, Chrissy. I mean, it sounds like, you know, in order to be successful, obviously you have to actually do work. You can’t just sit back and expect to get this residual income that you’ve been. But how do you practically manage your side hustle with your full-time job and your personal life?

Crissy Mahl: Yes. So to be honest, it was really hard at first because I didn’t quit that rehab hospital position right away, you know. So I was literally working two jobs with 2-3 days off every month, in addition to this business. And honestly, it’s just having the focus and utilizing your time wisely. So literally, every nook and cranny that I had in my day, I was doing my business. So if — this is going to sound dangerous, and I don’t recommend that anyone does it — but if you’re walking down a really long hallway in a hospital, I would literally be sending text messages to people and catching up on my messages because, you know, my business is pretty much virtual for the most part, so that’s how I kind of kept up with that. Also, I stopped watching TV, except for Game of Thrones, you can’t take away that. But I stopped watching TV. And my other half, he loves watching TV. So I would literally still be in the same room as him, but I would have my computer in front of me, and I would be doing work. So you know, instead of being I guess nonproductive with my relaxing time, I was actually working my business. I stopped saying no to things that didn’t really benefit me in achieving my goals. So honestly, there’s always a baby shower, there’s always a birthday party, there’s always something going on. And unless there was a legitimate networking opportunity for me or it was, you know, a best friend or an immediate, really close family member, I said no. If I had work to do, then I did work. You know, like any other job, if you don’t get your work done, then it doesn’t get done, and there’s nobody else there to do it, so you have to make the time. I also stopped doing a lot of extra overtime at my full-time position, which now I guess isn’t so much of a problem because when I was first there, we were extremely understaffed, and I was doing a lot of overtime. But I don’t really do overtime anymore. I come home, and I work my business. I mean, also, not only like texting when I’m walking down the hall of the hospital, but you know, texting on the toilet is totally a thing. Just make things work. I was going to make this work. If I am sitting and eating, then I am sitting, eating and texting or emailing or having a conversation with somebody quickly over the phone. You can make it work. And that’s one of the reasons why I really loved this particular company’s business model setup, that it works for busy people. People who are in this particular company, I mean, they excel. And by excel, I mean they’re amazing. They’re like the top of their company amazing at their primary breadwinning position at their careers. It’s pretty astounding because I just got back from New Orleans at our convention, and just seeing all these amazing people and what they’re accomplished, it’s pretty cool that they were able to accomplish something so extraordinary with a business, you know, when they had so much else going on.

Tim Church: Wow, so you basically, you’re not wasting any time going all in in order to really drive this income and get to that goal. But I think that’s cool that you’ve cut out TV and you’re really prioritizing all the things that are really important to you. And I think that’s something that I’ve even struggled with in my side hustles is trying to figure out, you know, what is the process or system that works?

Crissy Mahl: Yeah.

Tim Church: And one of the things that I thought was kind of interesting when I read in this book called, “The One Thing,” by Gary Keller and Jay Papasan is talking about that whole work-life balance and how it’s really not the best way to view something that you actually should do. And I thought that just kind of blew my mind, like when they talked about that because it was basically saying that if you want to be completely balanced and equal in what you’re doing, then that really is how you’re going to be mediocre, that it actually leads to mediocrity. But rather what the reality is is that to be successful in something, sometimes you have to go all in. You have to be willing to do things that are uncomfortable to sacrifice some of the time that might be spending with family members or friends but then kind of shifting back at other times or different periods or seasons and kind of rebalance that in that sense. So it kind of sounds like that’s what it’s taken for you in order to do that. I mean, would that be something that’s fair to say?

Crissy Mahl: Yeah. I would say that’s totally fair to say. And actually, after you mentioned that, I remember reading this quote, and honestly, I can’t remember where I saw it or whose quote it was, but it said something to the effect of, if you are not obsessed with the process of what you’re doing, then you will be average. And it’s kind of true. Like I know people who are literally obsessed — and I call them nerds — with pharmacy. Like literally, I know a guy who on his honeymoon in Hawaii, read like I think it was a BCPS book or something. I’m like, are you flipping serious? Like you’re sitting on a beach in Hawaii, and you’re reading.

Tim Church: Was he still married after that?

Crissy Mahl: Yes. Oh my gosh.

Tim Church: Oh, OK.

Crissy Mahl: Right? She knew what she was getting into. But you know what I mean, and he is like somebody that I can ask any pharmacy question to, and he knows the answer right off the top of his head. I mean, he could probably literally tell me word-for-word, oh, well that study called blah blah blah said on page 3 that this that and the other thing. I’m like, oh my God, what? But if you’re obsessed with what you’re doing, like, you don’t even think about it. You just do it. And it shows, like you can tell when somebody is really into what they’re doing.

Tim Church: I totally agree. Well, Crissy, thank you so much again for coming on the show, talking about your story and your side hustles and some of your goals and aspirations. I think people are going to be better off hearing that, and hopefully that inspires some people to kind of pursue some of the things that they’ve always wanted to do or just really look at that. So again, we thank you. And if somebody wants to reach out to you or learn more about what you’re doing, how can they do that?

Crissy Mahl: Yes, so the best way to get ahold of me honestly is email. Email works perfectly, and you can reach me at [email protected]. So it’s Crissy Mahl at gmail.com. And I’d be more than happy to send you some information about what it is that this company is about, what I’m doing. Honestly, I’m not in the business to convince anybody of anything because I wouldn’t want anybody to do this business if it wasn’t right for them. And I want you to pick the side hustle that fits into your life and your family life best and what you’re trying to pursue.

Tim Church: Thank you, Crissy.

Crissy Mahl: Absolutely. Thank you so much for having me, Tim. This was so fun.

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YFP 063: Intro to the Side Hustle Series


 

Intro to the Side Hustle Series

Summary of Episode

On Episode 063 of the Your Financial Pharmacist Podcast, Tim Church, YFP Team Member, introduces a new segment called the Side Hustle Series to talk about ways pharmacists can create additional streams of income to reach financial goals faster and to highlight pharmacists who are doing this to help you get inspired. In previous episodes, topics about how to budget, limit and cut expenses, and being frugal have been talked about, but what hasn’t been discussed as much is increasing or maximizing income. As you may know, there is incredible buzz and interest around the topic of a side hustle for pharmacists and many have a side hustle to earn extra income and pursue other interests and passions.

Mentioned on the Show

Episode Transcript

Tim Church: What’s up, everybody? Welcome to Episode 063, which is all about side hustles. Now, those of you listening may be thinking, who is this imposter and what happened to the other Tims? Well, don’t worry. They will return. I’m just giving them a break. They really do an incredible job, which is evident by all of your positive comments and feedback, and we truly appreciate that. Well, I’m the other Tim and have made a few appearances on the show over the past year, but I decided to take the lead on this topic of side hustles. That’s something that really interests me. We talked a lot in many episodes about how to budget, limit and cut expenses, and just being frugal in general, but not so much about increasing or maximizing income.

As you may know, there’s an incredible buzz going around and interest around this topic of having a side hustle or side hustling. And there’s many pharmacists out there who are doing this to earn extra income and pursue other interests and passions. Some of our most popular episodes have been highlighting those who are working in some unique roles and pursuing non-pharmacy careers on the side — and I’ll definitely put those in the show notes. So because of this, we wanted to make this a regular series to continue to highlight these stories because we believe they’re truly inspiring and can help spark some creativity. So what the heck is a side hustle? Well, a very basic definition is a way to make extra cash beyond your main source of income. So really, that could be many different things that would fall under that. It could be something as simple as working a second pharmacy job besides your full-time gig, so working at a hospital while you’re working your full-time job as a community pharmacist or vice versa. Sometimes, people also refer to a side hustle as a passion project, something that they’re really called to pursue. And again, that could be something that’s not even pharmacy-related. For example, I know a pharmacist who has driven for uber on the side, and he absolutely loved the experience. Back in Episode 053, the other Tims interviewed Tony Guerra, and some of his side hustles include real estate, writing books, and podcasting. In Episode 009, we had Carrie Carlton on the show, and she discussed how she acquired 18 rental properties. So real estate has just been huge as a side hustle for her. My friend Alex Barker of TheHappyPharmD.com, who has been on the podcast a few times has been side hustling for a long time, doing many different things with providing career coaching to other pharmacists and creating online courses, just to name a few. He actually has turned his side hustle into a full-time job as he just recently had his last day at the VA hospital. So I want to shout out to Alex and just say congratulations. But the bottom line here is that there’s a lot of options out there.

So oftentimes, the questions comes up, why even pursue a side hustle? Pharmacists make a great salary, right? But I think a lot of people are interested in making more money, and that’s what it comes down to, what people really think about when that topic of side hustling comes up is I want to make extra money. There’s certainly nothing wrong with it, and that point is one of the major reasons why I pursued, started side hustles. But I think many times, it really goes deeper than that, and you have to ask yourself the question, Why do I want to make more money? I think there’s some current realities going on in our profession on why it really does make sense to consider a side hustle. Since 2011, the average debt-to-income ratio is rising as pharmacists’ salaries are not keeping pace with the rising student loan debt. And this means that more pharmacists are starting out in a worse financial position than pharmacists who have graduated in previous years. Traditional pharmacist positions also typically have a salary where it starts out high, but then small raises occur over time, typically based on some merit or time being spent there at the job or a combination of both. And furthermore, some companies are cutting pharmacists’ full-time hours. So instead of full-time being 40 hours or somewhere around there, it’s now down to 32 or something less. And that’s actually leading to some substantial pay cuts for pharmacists. So I don’t think you can ignore the reality of what’s happening with pharmacy jobs out there.

But besides that, I think a lot of people, the reason for wanting to pursue a side hustle is they want to accelerate their financial goals and get them done quicker. For example, student loans, obviously a big problem. And that was one of my main motivations is really getting these student loans out of my life a lot faster. A lot of people want to retire at an early age, and in order to do that, they have to save more money for retirement and invest more, and they have to get a side job in order to do that. Some people want to donate more money or help other family members and friends out financially. Perhaps you want to upgrade your lifestyle. A lot of people want to go out to better restaurants, go on better vacations, buy better clothes. There’s certainly nothing wrong with that. But as we’ve talked about many times, there’s a tendency to live up to and even beyond your means, and so sometimes making more money can actually make your financial situation worse.

The other reason for wanting to pursue a side hustle or why you may consider it is that relying on one source of income can be risky. Although many pharmacists’ jobs are thought to be secure, with the changing job market, things are not what they used to be. And so the demand is not as high as it was. There’s still definitely a demand out there, but everybody is susceptible to losing a position. And so having a second stream of income or multiple streams of income can give you that additional layer of security.

Beyond some of the monetary reasons behind pursuing a side hustle, I really think the big one is passion. So something you truly feel passionate to work on that’s meaningful, that gives you the results or feeling of happiness and self-satisfaction. And oftentimes, that’s a great combination, that you’re working on a project or doing something that the end result may be that it provides you with some additional income but is something that really fires you up, something that gets you up in the morning.

So I want to spend a few minutes talking about my personal experience with side hustles. By no means am I the expert on this; there’s definitely a lot of pharmacists who I mentioned earlier that are bringing a lot more money and are a lot more successful, but I want to just give you a few tips on kind of how I started with this.

So why did I start exploring side hustles? This was a couple years after I started my full-time job and after I finished residency. And initially, my main motivation was getting extra cash so I could get in a better financial position. I came to this realization that I was broke and that student loan debt at the time was totaling about $200,000, which is a combination of undergrad and graduate school. And I had to make some changes to get myself in a better position. Now, of course I scaled back on spending. I got on a tight budget. But I was looking for some opportunities to maximize my income. So I really wanted to reach my financial goals faster, that was my main motivator, that’s why I wanted to do it.

Now, my full-time job is working as an ambulatory care specialist at the VA hospital, where I have clinics to manage, chronic diseases, diabetes, high blood pressure and a number of others. My schedule is 7:30-4 Monday through Friday. Most of the time that I have available for side hustling is in the evening and on the weekends. Sometimes I’ve heard in books people who do a lot of their side projects on the weekends, they’re called “Weekend Warriors.” So that’s kind of how I viewed myself during some points of time when I’ve been doing this. The easiest thing that I came across on what I could do to earn some extra income was just do some staffing, some in-patient staffing at the VA after I would finish my day as an am-care pharmacist. And so that was a really easy thing to do because literally, all I had to do was press a button and go down an elevator a couple floors and really start my side hustle there. So that was a really easy, very convenient way to get some extra cash. It wasn’t always that consistent but definitely was a great opportunity early on.

The other thing that has come up is some special projects where I was able to get overtime. And still occasionally, this happens. But the opportunities don’t come about as much as they used to. So while those things were definitely great, they weren’t consistent. So I wanted to get something where I could have a more reliable extra income coming in. And for the first year and a half, I didn’t have a Florida license because I had graduated from a school of pharmacy in Ohio, and so that kind of limited my other options of what I could do working as a licensed pharmacist in other areas. So eventually, I became licensed in Florida, and I started looking at other opportunities that I could do working at another hospital or community pharmacy nights or weekends. And it took me a couple months, but eventually, I was able to find an opportunity at a local hospital. And this was really great because they were very flexible with my schedule, as soon as I was done at the VA, I could come in and work for a couple hours in the evening. And really, weekends were available too. And so this was a great way to really put a big chunk of extra money every month towards my student loans. So I was easily bringing home an extra $1,000, sometimes $1,500 a month. And I thought this was just a great opportunity.

But what started happening was is after about a year and a half, I really was getting burned out by all these extra hours. So sometimes, I was working close to 60 hours a week. And the other thing was I wasn’t getting really excited about the work that I was doing. The other element that came into play was I got married during this transition when I was doing the extra staffing. And so it’s another element that came into it and made it a little bit more challenging because I was spending so much time working. So at that point, I kind of said, what else can I do? Or what are some other opportunities where I don’t have to physically be present and work all these additional hours but still try to figure out how to get some additional income?

Well, after I finished my residency program and through this time that I was working the hours at another hospital, I really became a voracious reader, focusing on the areas of personal growth, business, psychology and personal finance. And really, because of that, I developed an interest in trying to pursue other things than just a traditional pharmacist’s role. And that led me to my first side hustle sort of outside of just a traditional pharmacy role, which was book writing.

And so after I read a couple books on how to write books because the technical aspects were a little intimidating for me, I felt like I could give it a try. So given diabetes management is one of my specialties, I thought writing a book for patients was a great idea since I can only reach a limited amount of patients in my full-time job. I was so excited about this and thought I was going to sell this thing like crazy through Amazon, I wouldn’t have to do anything but look for the money to be deposited in my checking account. Well, long story short, that’s not what happened. And to this day, I still have not recouped the money that was invested into the book, which was really only about $1,000 since I went the self-publishing route. But what’s interesting though is that every couple months, one or two people will buy the paperback book or Kindle version, and that actually brings in a royalty of a couple dollars. So I get a good laugh out of that because of how far off my expectations were. But at the same time, I did the work once, and it still has the opportunity to bring in more income. And so this is obviously a much more passive stream of income than physically being present and working in a traditional pharmacy role like I was doing when the extra staffing.

Well, this failure with my diabetes book or what I’m going to call it, a learning project, was really important, though, because it kind of helped set the stage for my next project, which was writing “Seven Figure Pharmacist” with Tim Ulbrich. Now, that has actually brought in some consistent revenue every month. My first book gave me the confidence in the process of not only writing and getting all the pieces in order, but really to get from that vision to reality and figure out how to actually get a good reach and sell the book.

And so besides the book, my other side hustle — as probably you could have guessed — has been working with YFP, Your Financial Pharmacist team, creating content, managing the website, among a bunch of other things. And this is something that I’m truly passionate about, and I’ve believed in Tim Ulbrich’s mission since he started the company in 2015. As I shared on previous episodes, I struggled with my finances for awhile, so the idea and the opportunity to help others and help prevent them from making the same mistakes that I did is just a great experience and something that really does motivate me and want to continue to work on this project and work on this side hustle.

So that’s really a quick snapshot of my experiences that I’ve had with side hustles. And I mentioned that when I started off, really it was really mainly money. I was looking for additional income; it was the bottom line. I mean, it was a very cut-and-dry reason. I wanted to get my student loans paid off faster, so what can I do to get more income? But eventually, it really — passion has been a huge driver for me for a lot of the things that I’m doing.

So if you’ve thought about a side hustle or are thinking about what else can you do to bring in additional income or what can you do that is something that you’re very passionate about, what are some things that you can do to get started? So I think the easiest thing to consider is that if you’re really just looking for an additional stream of income, you don’t care how you do it, then obviously looking at other pharmacy jobs out there where you can do some shifts, maybe even at your own institution or organization where you work, looking at different special projects that they have, something that’s a different time than your main hours, I think that’s obviously, that’s an easy one. And that’s what I did. But if you’re thinking about something other than that, then here’s some questions I think you can consider.

The first one is what knowledge or experience do you have that others would find useful or valuable? So obviously, you have very high competency with pharmacy-related topics and things when you graduate, but everybody has a very unique background and experience. And I had a lot of pharmacists in my class that had other careers, even prior to pharmacy. And I think that has helped shape a lot of what they’re doing now. And I think that’s something that you really have to consider is to bring into the picture because it doesn’t always have to be something pharmacy-related or it could be a combination of something pharmacy-related and something that’s not. Is there a hobby or passion that you have that you could actually monetize it? So I think that’s another one to think about. And the other one is, are there problems out there that people are willing to pay to have solved? And I think this is a big one and just a great way to think about entrepreneurship in general. When I started getting interested in this idea of side hustles, I was listening a lot to the Smart Passive Income podcast by Pat Flynn. And he always makes a point of this, that when you’re looking at different businesses and opportunities that you’re really looking to solve people’s problems. Can you solve them better than what the options are available now? Or do you have new and innovative ways on how you can solve people’s problems? So I think that’s a great way to think about that.

And as I mentioned, there’s a number of different motivators for wanting to do a side hustle. Maybe purely financial, maybe some other reasons, but I also think you have to have the right mindset. One of the most inspiring books I’ve read over the past couple years is a book called “The Go-Giver” by Bob Berg. And in this book, there’s really a story that goes on, and he talks about a lot of different laws that apply. And one of them that really stood out to me is called the Law of Compensation. And that basically states that your income is determined by how many people you serve and how well you serve them. So a lot of times, instead of asking the question, how do I make more money? I think a better question is, how can I provide more value to others? And by doing that and providing more value to others that the income eventually will come.

Now, if you’re looking to get some ideas for side hustles, I recommend you check out my friend Alex Barker. He has a post called, “53 Side Hustles Any Pharmacist Can Start Today.” And you can find that on his blog called TheHappyPharmD.com, and we’ll put that in the show notes. And in future episodes of the series, we’re going to talk about some more specific ideas and some things that you may not have even considered.

So moving forward with this series, I’m going to be interviewing other pharmacists who have a side hustle and really get into some of the details of what they’re doing, how they actually make money, how much money they’re making — when they’re comfortable with sharing that, of course — and how the heck they balance being a full-time pharmacist, having a personal life, and then also their side hustle. Because I think a lot of people manage this differently and depending on your personal situation and where you are, even the thought or the idea of doing something extra I think can be very daunting, especially if it’s something that you’re not truly passionate about. So I think it’ll be great to hear some of those experiences moving forward.

Now, if you have a side hustle and you want to be featured on the show, please reach out to us at [email protected]. Even if you’re in the beginning phases and just starting out, we would love to hear from you. So we’re really looking forward to hearing and learning about your stories in episodes to come. And so I’m just really excited about this series, so please if you have any comments or feedback, please reach out.

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